Mastering Multi-Channel Ecommerce: Top Tips for Success

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1 Your Moderator: Mastering Multi-Channel Ecommerce: Top Tips for Success Sean Rollings VP, Product and Industries Marketing NetSuite Inc. Baruch Goldwasser Ecommerce SME NetSuite Inc. Agenda One System Multi-Channel Ecommerce Live Product Demo Live Q&A NetSuite Company Overview Strategy: Deliver integrated business applications as online services to small and mid-sized businesses Results: 500+ employees HQ in San Mateo, CA with offices worldwide in: Toronto London Sydney Tokyo Singapore Philippines Best Software Service The CPA Technology Advisor Multi-Channel Options Shop Fulfill Pay Retail Store Catalogue UPS/FedEx Truck In Store Cash Credit Card P-Card Phone In Person Field Rep Can Your Systems Manage Those Combinations? Disti Center Online Help Call Center PayPal Disti Center 1

2 Manual Processes, Fragmented Information & Channels Shipping Shop Online Pick, Pack, Ship SFA Site Account. Accounting Shop in Store Pick, Pack, Ship Shop Catalogue Phone Pack for Pick Up Cash/Credit Pay Store/ Finance SFA + POS Finance NetSuite: The Intelligent Brain Returns? Customer Portal Vendor Portal Site Marketing Campaigns Sales Force Automation Partner Rev Rec Purchasing Payroll Financials Billing 2

3 Tightly Coupled Processes, Channels Shop Pick & Pack Pay Multi-Channel in One System Store In Store Phone Integrated Suite Why NetSuite Ecommerce? More than the Tip of the Iceberg! site Content Shopping Cart Checkout Ì Real-time Management, Inventory Ì B2B Payments: s, P-cards Ì UPS/FedEx Shipping Ì Affiliate Management Ì Multi-channel Management Ì Shopping Comparison Engine Links Ì Customer Self-Service Ì Site Analytics Ì Sales Force Automation Ì Marketing, Customer Ì Accounting, Purchasing Ì And so much more! Multiple Site/Company Commerce Multiple websites All from a single account Sales roll-up for global visibility & reporting Comparison Shopping Engines Create ebay listings from NetSuite Post to ebay Auctions and ebay Stores. Automatically import orders from ebay & reduce inventory View the items in NetSuite that are currently available on ebay with current bids & time remaining for each listing. Set options for selling NetSuite items on ebay, including ebay category, display images and Buy It Now pricing. Accept any of the payment methods in ebay that are set up in NetSuite, including PayPal. Schedule Auctions or post items immediately 3

4 Higher Productivity for In-Person Sales, Telesales Reminders Personalized KPIs Call Management Many Channels, One Customer Record KPI Meter Task Management Single View of the Customer 360 Degree View of the Customer One view of your customer All communications, files, and documents Entire company working off of one customer record (sales, shipping, customer service, management) Complete transaction, purchase history Result is improved retention and increased upsell opportunities "The common data set for the customers, partners and employees is, simply put, the heart and soul of NetSuite. All of our business functions customer interactions, shipping, order management, marketing revolve around that core data set." Gary Root, CEO, ebabka.com (Aunt Heddy's Bakery) Live, Unified Customer Self-Service Customer B2B, B2C: Anytime, any place Track Shipments View History Submit Trouble Tickets Review History Search Transactions Repeat s Pay s Read Knowledge Base Update Profile 4

5 Question and Answer Session NetSuite Live! Baruch Goldwasser, SME, NetSuite Inc. NetSuite for Ecommerce 5

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