Models: CS6449/CS6449-2/ CS User s manual. w w w.v t e c h c a n a d a. c o m

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1 Models: CS6449/CS6449-2/ CS User s manual w w w.v t e c h c a n a d a. c o m

2 Congratulations on purchasing your new VTech product. Before using this telephone, please read Important safety instructions on page 73 of this manual. This manual has all the feature operations and troubleshooting necessary to install and operate your new VTech telephone. Please review this manual thoroughly to ensure proper installation and operation of this innovative and feature rich VTech product. For support, shopping, and everything new at VTech, visit our website at The ENERGY STAR program ( recognizes and encourages the use of products that save energy and help protect our environment. We are proud to mark this product with the ENERGY STAR label indicating it meets the latest energy efficiency guidelines. Compatible with Hearing Aid T-Coil Telephones identified with this logo have reduced noise and interference when used with most T-coil equipped hearing aids and cochlear implants. The TIA-1083 Compliant Logo is a trademark of the Telecommunications Industry Association. Used under license. TIA-1083 T

3 Table of contents Getting started... 1 Parts checklist... 1 Telephone installation... 2 Handset battery installation... 3 Handset battery charging... 4 Installation options... 5 Tabletop to wall mount installation... 5 Wall mount to tabletop installation... 7 Telephone base layout... 8 Handset layout Telephone settings Using the menu Ringer volume Ringer tone LCD language Clear voic indicators Key tone Set date and time CID time synchronization Home area code Dial mode Website Telephone operation Make a call Predial a call Answer a call End a call Speakerphone Volume control Mute Redial Call waiting Temporary ringer silencing Temporary tone dialing Find handset Chain dialing Multiple handset use Join a call in progress Intercom Answer an incoming call during an intercom call Call transfer using intercom Directory About the directory Add a directory entry Review directory entries Alphabetical search Dial a directory entry Edit a directory entry Delete a directory entry Call log About the call log Information about caller ID with call waiting Call log Memory match Missed call indicator Review the call log View dialing options Dial a call log entry Save a call log entry to the directory Delete call log entries Call log display screen messages Answering system settings Answering system Announcement Record your own announcement i

4 Play your announcement Delete your announcement Answer on/off Call screening Number of rings Remote access code Message alert tone Voice language Maintenance About cordless telephones The RBRC seal FCC, ACTA and IC regulations Limited warranty Technical specifications Index Answering system operation Answering system and voic Using the answering system and voic together Message capacity New message indication Call screening Call intercept Temporarily turn off the message alert tone Message playback Delete all old messages Record, play and delete memos Message window displays Remote access Appendix Display screen messages Handset and telephone base indicators Battery Expand your telephone system Add and register a handset Deregister handsets Troubleshooting Important safety instructions Precautions for users of implanted cardiac pacemakers Operating range ii

5 Getting started Parts checklist Your telephone package contains the following items. Save your sales receipt and original packaging in case it is necessary to ship your telephone for warranty service. Handset charger and charger adapter Telephone base Corded handset Handset Battery compartment cover Battery Telephone line cord User s manual Quick start guide Telephone base adapter User s manual Quick start guide To purchase replacement batteries or power adapters, visit our website at or call 1 (800)

6 Getting started Telephone installation Install the telephone base and handset charger(s) as shown below. Make sure that the electrical outlet is not controlled by a wall switch. If you subscribe to digital subscriber line (DSL) high-speed Internet service through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters. Telephone wall jack If you have DSL high-speed Internet service, a DSL filter (not included) is required. Telephone line cord Telephone base power adapter Electrical outlet not controlled by a wall switch Charger adapter Telephone base Charger This telephone provides minimal functionality during a power outage. When the AC power is not available, many telephone features do not function. The telephone uses power from the telephone line to enable you to make and answer calls using only the corded handset and dialing keys. However, when more than one telephone on the same line is being used simultaneously, there might not be sufficient power to operate your telephone in the event of a power failure. 2

7 Getting started Handset battery installation Install the battery as shown below Plug the battery connector securely into the socket inside the handset battery compartment, matching the color-coded label. Place the battery with the label THIS SIDE UP facing up and the wires inside the battery compartment. Align the cover flat against the battery compartment, then slide it towards the center of the handset until it clicks into place. Charge the handset by placing it in the handset charger. The CHARGE light is on when the handset is charging CHARGE light remains on when charging. If the handset will not be used for a long time, disconnect and remove the battery to prevent possible leakage. To purchase replacement batteries, visit our website at or call 1 (800)

8 Getting started Handset battery charging Once you have installed the battery, the screen indicates the battery status (see the table below). If necessary, place the handset in the handset charger to charge the battery. For best performance, keep the handset in the handset charger when not in use. The battery is fully charged after 11 hours of continuous charging. See the table on page 63 for battery operating times. If the screen is blank or displays Place in charger, you need to charge the handset without interruption for at least 30 minutes to give the handset enough charge to use the telephone for a short time. When the battery is low, the handset displays Low battery along with a flashing icon. If you are on a call in low battery mode, the handset plays short beeps to alert you. The following table summarizes the battery charge indicators and actions to take. Battery indicators Battery status Action The screen is blank, or displays Place in charger and flashes. The screen displays Low battery and flashes. The screen displays HANDSET X. Battery has no or very little charge. The handset cannot be used. Battery has enough charge to be used for a short time. Battery is charged. Charge without interruption (about 30 minutes). Charge without interruption (about 30 minutes). To keep the battery charged, place it in the handset charger when not in use. If you place the handset in the handset charger without installing a battery, the screen displays No battery. 4

9 Getting started Installation options Your telephone base is ready for tabletop use. If you want to mount your telephone on a wall, rotate the wall mount bracket down to connect with a standard dual-stud telephone wall mounting plate. If you do not have this mounting plate, you can purchase one from many hardware or consumer electronics retailers. You may need a professional to install the mounting plate. Tabletop to wall mount installation 1. Press down the switch hook and slide the handset tab upward to remove it from the slot. Rotate the handset tab by 180 degrees. Press down the switch hook and then replace the handset tab to its slot. The protruding edge of the handset tab holds the corded handset in place when the phone is mounted on the wall. Switch hook Handset tab 2. Remove the telephone line cord and the power adapter cord from the grooves. Make sure both cords are plugged into the jacks at the bottom of the telephone base accordingly. 5

10 Getting started 3. Squeeze the tabs on the wall mount bracket as indicated by the arrows below. The wall mount bracket will be released from the tabletop position. Rotate it downward into wall mount position. Make sure the telephone line cord and power adapter cord are placed in the cavity in the middle of the wall mount bracket. Press the wall mount bracket against the telephone base until it clicks into place. Unplug the telephone cord from the DSL filter if necessary, then route the other end of the telephone line cord through the cavity. Wall mount bracket 4. Plug the telephone line cord back 5. Align the holes on the wall mount into the DSL filter or the telephone bracket with the standard wall wall jack. Plug the power adapter mounting plate studs and slide into an electrical outlet not the telephone down until it locks controlled by a wall switch. securely. Bundle the telephone line cord and power adapter cord neatly with twist ties. 6

11 Getting started Wall mount to tabletop installation If necessary, untie the bundled telephone line cord and power adapter cord. Push the telephone base up to remove it from the wall. Unplug the telephone line cord from the DSL filter or the telephone wall jack and route it out from the cavity. Unplug the power adapter from the wall outlet. 4. Pull the wall mount bracket to release it from the wall mount position. Rotate it upward to tabletop position and then press it against the telephone base until it clicks into place. 5. Press down the switch hook and slide the handset tab upward to remove it from the slot. Rotate the handset tab by 180 degrees. Press down the switch hook and then replace the handset tab to its slot. Switch hook Handset tab 6. See page 2 to complete the telephone installation. 7

12 Getting started Telephone base layout MENU/SELECT Press to show the menu (page 12). While in the menu, press to select an item, or save an entry or setting. Press to review the directory when the base is not in use (page 35). Press to scroll up while in menus and lists. While entering or modifying names or numbers, press to move the cursor to the right. IN USE light On when the phone is in use, or when the answering system is answering an incoming call. On when a handset is being registered (page 64). Flashes when there is an incoming call. Flashes when handsets are being deregistered (page 65). Flashes when another telephone is in use on the same line. CID (call log) Press to view the call log when the base is not in use (page 40). Press to scroll down while in menus and lists. While entering or modifying names or numbers, press to move the cursor to the left. FLASH During a call, press to answer an incoming call when you receive a call waiting alert (page 23). 1 While reviewing a call log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 41). CANCEL INT FIND HANDSET Press to page all handsets when the phone is not in use (page 24). Press to initiate or answer an intercom call (page 28), or to transfer a call (page 31). While in a menu, press to cancel an operation, back up to the previous menu or exit the menu display (page 12). Press and hold to erase the missed call indicator when the base is not in use (page 40). While entering names or numbers, press to delete a character or digit. While the phone is ringing, press to silence the base ringer temporarily (page 23). 8

13 Getting started Telephone base layout TONE Press to switch to tone dialing during a call if you have pulse service (page 24). Dialing keys Press to enter numbers or characters. Press to answer an incoming call. MIC Microphone. REDIAL/PAUSE Press repeatedly to view the last 20 numbers dialed (page 22). While entering numbers, press and hold to insert a dialing pause. X/DELETE Press to delete the playing message (page 53). When the base is not in use, press twice to delete all old messages (page 54). While reviewing the redial list, directory or call log, press to delete an individual entry (page 22, page 37 and page 43 respectively). While predialing, press to delete digits (page 19). /ANS ON/OFF Press to turn the built-in answering system on or off (page 46). 9 MUTE During a call, press to mute the microphone (page 21). While the phone is ringing, press to silence the base ringer temporarily (page 23). VOL (volume) During a call or message playback, press to adjust the listening volume (pages 21 and 53). Press to adjust the telephone base ringer volume when the base is not in use (page 13). /SPEAKER Press to make, answer or end a call (page 19). Press to switch between the base speakerphone and the corded handset (page 20). /REPEAT Press once to repeat the playing message or press twice to play the previous message (page 53). /SKIP Press to skip to the next message during the message playback (page 53). /PLAY/STOP Press to start or stop message playback (page 53). Flashes when there are new messages or memos in the answering system.

14 Getting started Handset layout CHARGE light On when the handset is charging in the handset charger (page 3). / /VOLUME (directory) Press to display the directory (page 35). Press to scroll up while in menus or lists. While entering names or numbers, press to move the cursor to the right. During a call or message playback, press to increase the listening volume (pages 21 and 54). MUTE/DELETE During a call, press to mute the microphone (page 21). While the phone is ringing, press to silence the ringer temporarily (page 23). While reviewing the redial list, directory or call log, press to delete an individual entry (page 22, page 37 and page 43 respectively). While predialing, press to delete digits (page 19). /FLASH Press to make or answer a call (pages 19 and 20). During a call, press to answer an incoming call when you receive a call waiting alert (page 23). 1 While reviewing a call log entry, press repeatedly to add or remove 1 in front of the telephone number before dialing or saving it in the directory (page 41). TONE Press to switch to tone dialing during a call if you have pulse service (page 24). (Speakerphone) Press to make or answer a call (pages 19 and 20). Press to switch between the handset speakerphone and the cordless handset (page 20). 10

15 Getting started Handset layout CID/ /VOLUME (caller ID) Press to display the call log (page 40). Press to scroll down while in menus or lists. While entering names or numbers, press to move the cursor to the left. During a call or message playback, press to decrease the listening volume (pages 21 and 54). MENU/SELECT Press to show the menu (page 12). While in the menu, press to select an item or save an entry or setting. OFF/CANCEL During a call, press to hang up (page 20). While in a menu, press to cancel an operation, back up to the previous menu, or exit the menu display. While the phone is ringing, press to silence the ringer temporarily (page 23). Press and hold to erase the missed call indicator when the handset is not in use (page 40). Dialing keys Press to enter numbers or characters. Press to answer an incoming call. # (pound key) Press repeatedly to display other dialing options when reviewing a call log entry (page 41). INT Press to initiate or answer an intercom call (page 27), or to transfer a call (pages 29 and 30). REDIAL/PAUSE Press repeatedly to view the last 20 numbers dialed (page 22). While entering numbers, press and hold to insert a dialing pause. 11

16 Telephone settings Using the menu You can use the telephone base or a cordless handset to change your telephone settings. In the ringers menu, you can select the ringer tones and adjust the ringer volume for incoming calls. In the settings menu, you can change the settings for LCD language, voic indicators, key tone, CID time synchronization, home area code and dial mode. Go to Answering system settings starting on page 44 for instructions on how to modify the answering system settings shown below. Setting Page Announcement (record, play and delete) Answer on/off 46 Call screening 47 Number of rings 47 Remote access code 48 Message alert tone 48 Voice language 49 To enter the menu: Press MENU/SELECT when the handset or the telephone base is not in use. Press or until the screen displays the desired feature menu. 3. Press MENU/SELECT to enter that menu. To return to the previous menu, press OFF/CANCEL on the handset or CANCEL on the telephone base. To return to idle mode, press and hold OFF/CANCEL on the handset or CANCEL on the telephone base. 12

17 Telephone settings Ringer volume You can set the ringer volume or turn the ringer off. When the ringer is off, appears on the screen Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Ringers, then press MENU/SELECT. 3. Press MENU/SELECT to select >Ringer volume. 4. Press or to sample each volume level. 5. -OR- Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Press VOL on the telephone base to adjust the ringer volume when the telephone base is not in use. Call log >Ringers >Ringer volume Ringer tone RINGER VOLUME The ringer volume also determines the ringer volume for intercom calls. If the ringer volume is set to off, that device is silenced for all incoming calls. Ringer tone You can choose from different ringer tones for each handset or the telephone base. 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to highlight >Ringers, then press MENU/SELECT. 3. Press or to highlight >Ringer tone, then press MENU/SELECT. 4. Press or to sample each ringer tone. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Ringer volume >Ringer tone RINGER TONE >Tone 1 If you turn off the ringer volume, you will not hear ringer tone samples. 13

18 Telephone settings LCD language You can select a language (English, French or Spanish) to be used in all screen displays Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. 3. Press MENU/SELECT to select >LCD language. 4. Press or to highlight English, Français or Español. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Clear voic indicators If you subscribe to voic service offered by your telephone service provider, New voic and appear on the handset and the telephone base when you have new voic messages. Contact your telephone service provider for more information and assistance about using your voic service. After you have listened to all new voic messages, the indicators on the handset and the telephone base turn off automatically. Use the clear voic feature when the telephone indicates that there is new voic but there are none (for example, when you have accessed your voic while away from home). Clearing the voic waiting indicator only turns off the indicators; it does not delete your voic messages. As long as you have new voic messages, your telephone service provider continues to send the signal to turn on the indicators. To manually turn off the new voic indicators: 1. Press MENU/SELECT when the handset or the telephone base is not in use. 2. Press or to highlight >Settings, then press MENU/SELECT. 3. Press or to highlight >Clr voic , then press MENU/SELECT. The screen displays Turn off indicator? 4. Press MENU/SELECT to confirm and return to the previous menu. You hear a confirmation tone. Your telephone service provider may alert you of new messages with a stutter (broken) dial tone. Contact your telephone service provider for details. 14 >LCD language Clr voic LCD LANGUAGE >English HANDSET New voic 11:59 AM 2/17 BASE New voic MSG # 1 10:01 AM 11/20 LCD language >Clr voic Turn off indicator?

19 Telephone settings Key tone You can turn the key tone on or off for each handset or the telephone base. If you turn the key tone off, there are no beeps when you press the handset or telephone base keys Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. Press or to highlight >Key tone, then press MENU/SELECT. 4. Press or to highlight >On or >Off. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Clr voic >Key tone >On KEY TONE 15

20 Telephone settings Set date and time The answering system announces the date and time of each message prior to playing it. Before using the answering system, set the date and time as follows. If you subscribe to caller ID service, the day, month and time are set automatically with each incoming call. However, the year must be correct so that the day of the week can be calculated from the caller ID information. You can also turn off the date and time settings of the caller ID service (see CID time synchronization on page 17) and set the date and time manually Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. Press or to highlight >Set date/time, then press MENU/SELECT. Press MENU/SELECT to choose >Date & time. Press or to select the month then press MENU/SELECT, or use the dialing keys to enter a two-digit number (01-12). Press or to select the date then press MENU/SELECT, or use the dialing keys to enter a two-digit number (01-31). Press or to select the year then press MENU/SELECT, or use the dialing keys to enter a two-digit number (00-99) then press MENU/SELECT. Press or to select the hour then press MENU/SELECT, or use the dialing keys to enter a two-digit number (01-12). Press or to select the minute then press MENU/SELECT, or use the dialing keys to enter a two-digit number (00-59). 10. Press or to highlight AM or PM, or press 2 for AM or 7 for PM. 11. Press MENU/SELECT to save the settings and return to the previous menu. You hear a confirmation tone. If the date and time are not set when a message is recorded, the system announces, Time and date not set, before each message plays. The telephone plays two beeps if you enter an invalid number. Key tone >Set date/time >Date & time CID time sync SET DATE --/--/-- SET TIME --:

21 Telephone settings CID time synchronization This feature allows the time and date to be set by incoming caller ID information. The default setting is On Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. Press or to highlight >Set date/time, then press MENU/SELECT. Press or to highlight >CID time sync, then press MENU/SELECT. 5. Press or to choose >On or >Off. 6. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Key tone >Set date/time Date & time >CID time sync CID TIME SYNC >On Home area code If you dial your local calls using only seven digits (area code not required), you can program your home area code so that when you receive a call within your local area, the telephone number is automatically stored without the area code in the call log Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. Press or to highlight >Home area code, then press MENU/SELECT. Use the dialing keys to enter a three-digit home area code. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to delete a digit. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to delete all digits. Press or to move the cursor to the left or right. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Set date/time >Home area code HOME AREA CODE If, in the future, your telephone service provider requires you to dial the area code when making a local call, or, if you move to a location that requires it, delete the home area code you have already programmed, following the steps above. After you have deleted the home area code, _ will appear on the display

22 Telephone settings Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse dialing before using the telephone to make a call Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Settings, then press MENU/SELECT. Press or to highlight >Dial mode, then press MENU/SELECT. 4. Press or to choose >Tone or >Pulse. 5. Press MENU/SELECT to save your selection and return to the previous menu. You hear a confirmation tone. Home area code >Dial mode DIAL MODE >Tone Website Use this feature to view the VTech website address Press MENU/SELECT when the handset or the telephone base is not in use. Press or to highlight >Website, then press MENU/SELECT. The screen displays the website address. Settings >Website 18

23 Telephone operation Make a call Using a cordless handset: 1. Press /FLASH or on the handset. 2. When you hear a dial tone, dial the number. Using the telephone base: 1. Lift the corded handset or press /SPEAKER on the telephone base. 2. When you hear a dial tone, dial the number. Predial a call Using a cordless handset: 1. Enter the telephone number. Press MUTE/DELETE or OFF/CANCEL to make corrections. 2. Press /FLASH or to dial. Using the telephone base: 1. Enter the telephone number. Press CANCEL or X/DELETE to make corrections. 2. Press -OR- /SPEAKER to dial. Lift the corded handset to dial. The handset/telephone base shows the elapsed time as you talk (in hours, minutes and seconds). While entering numbers, press and hold REDIAL/PAUSE on the cordless handset or telephone base to insert a dialing pause (a p appears). The cordless handset or the telephone base displays Unable to call. Line in use if you predial a number while your telephone line is in use. 19

24 Telephone operation Answer a call Using a cordless handset: Press /FLASH, or any dialing key (0-9, # or TONE ) to answer a call. Using the telephone base: Lift the corded handset, or press TONE ) to answer a call. /SPEAKER or any dialing key (0-9, # or End a call Using a cordless handset: Press OFF/CANCEL on the handset or place the handset in the handset charger. Using the telephone base: When you are using the corded handset, place it on the telephone base. When you are using the base speakerphone, press /SPEAKER. Speakerphone Using a cordless handset: When the cordless handset is on a call, press to switch between the speakerphone and the handset. When the speakerphone is active, the handset displays Speaker and. Using the telephone base: When the corded handset is on a call, press /SPEAKER to switch between the telephone base speakerphone and the corded handset. When the speakerphone is active, the telephone base displays Speaker and the /SPEAKER light turns on. 20

25 Telephone operation Volume control To adjust the listening volume on a cordless handset: During a call, press /VOLUME or VOLUME/. To adjust the listening volume at the telephone base: During a call, press VOL or VOL. For the cordless handset, handset and speakerphone volume settings are independent. For the telephone base, corded handset and speakerphone volume settings are independent. When the volume reaches the minimum or maximum setting, you hear two beeps. Mute The mute function allows you to hear the other party but the other party cannot hear you. To mute a call: Using a cordless handset: During a call, press MUTE/DELETE. The handset displays Muted for a few seconds and MUTE displays until the mute function is turned off. Press MUTE/DELETE again to resume the conversation. The handset briefly displays Microphone ON. Muted MUTE 12:21pm 3/19 Microphone ON Using the telephone base: 12:21pm 3/19 During a call, press MUTE. The telephone base displays Muted for a few seconds and the MUTE light turns on until the mute function is turned off. Press MUTE again to resume the conversation. The telephone base briefly displays Microphone ON. 21

26 Telephone operation Redial The last 20 telephone numbers dialed (up to 30 digits) are stored in the system memory. To review and dial a redial number: Using a cordless handset: 1. Press REDIAL/PAUSE to enter the redial list. 2. Press, or REDIAL/PAUSE repeatedly to browse. 3. When the desired entry displays, press to dial. 1. Press /FLASH or. 2. Press REDIAL/PAUSE to enter the redial list. 22 /FLASH or 3. Press, or REDIAL/PAUSE repeatedly to browse. 4. Press MENU/SELECT to dial the displayed number. Using the telephone base: 1. Press REDIAL/PAUSE to enter the redial list. 2. Press, or REDIAL/PAUSE repeatedly to browse. 3. -OR- -OR- When the desired entry displays, lift the corded handset or press /SPEAKER to dial. 1. Lift the corded handset or press /SPEAKER. 2. Press REDIAL/PAUSE to enter the redial list. 3. Press, or REDIAL/PAUSE repeatedly to browse. 4. Press MENU/SELECT to dial the displayed number. To delete a redial number: Redial Using a cordless handset: While the screen displays the desired number, press MUTE/DELETE to delete the number from the redial memory. Using the telephone base: While the screen displays the desired number, press X/DELETE to delete the number from the redial memory.

27 Telephone operation Call waiting If you subscribe to call waiting service from your telephone service provider, you hear an alert tone when there is an incoming call while you are on another call. Press /FLASH on the cordless handset or FLASH on the telephone base to put your current call on hold and take the new call. Press /FLASH on the cordless handset or FLASH on the telephone base to switch back and forth between calls. Temporary ringer silencing When the telephone is ringing, you can temporarily silence the ringer of the handset or the telephone base without disconnecting the call. The next call rings normally at the preset volume. To silence the handset ringer: Press OFF/CANCEL or MUTE/DELETE on the handset and it displays Ringer off and. To silence the telephone base ringer: Press MUTE or CANCEL on the telephone base and it displays Ringer off and. Each handset and the base ring when there is an incoming call unless the ringer volume is turned off on that device. 23

28 Telephone operation Temporary tone dialing If you have pulse (rotary) service only, you can switch from pulse to tone dialing temporarily during a call. This is useful if you need to send touch-tone signals to access your telephone banking or long distance services. 1. During a call, press TONE. 2. Use the dialing keys to enter the number you wish to dial. The telephone sends touch-tone signals. The telephone automatically returns to pulse dialing mode after you end the call. Find handset This feature helps you find misplaced handsets. To start the paging tone: Press FIND HANDSET on the telephone base and its screen displays Paging all handsets. All idle handsets ring and their screens display ** Paging **. To stop the paging tone: Press /FLASH,, or any dialing key (0-9, TONE or #) on the handset(s). -OR- Press FIND HANDSET on the telephone base. Paging all handsets ** Paging ** Press OFF/CANCEL or MUTE/DELETE to turn off the ringer of that handset. Its screen shows Ringer off and. 24

29 Telephone operation Chain dialing Use this feature to initiate a dialing sequence from numbers stored in the directory, call log or redial list while you are on a call. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, call log or redial list. To access a number from the directory while on a call: 1. Press MENU/SELECT. 2. Press MENU/SELECT to choose >Directory. 3. Press or to scroll to the desired entry. 4. Press MENU/SELECT to dial the displayed number. To access a number from the call log while on a call: 1. Press MENU/SELECT. 2. Press or to highlight >Call log, then press MENU/SELECT. 3. Press or to scroll to the desired entry. 4. Press MENU/SELECT to dial the displayed number. >Directory Call log Directory >Call log To access a number from the redial list while on a call: 1. Press REDIAL/PAUSE to enter the redial list. 2. Press, or REDIAL/PAUSE repeatedly to browse to the desired entry. 3. Press MENU/SELECT to dial the displayed number. 25

30 Multiple handset use Join a call in progress Another handset or the telephone base can join you on an outside call. That call continues until all parties hang up. You can share an outside call with the telephone base and up to four handsets at the same time. You can buy additional expansion handsets (CS6400) for this telephone base. You can register up to 5 handsets to the telephone base. Using a cordless handset: When a handset or the telephone base is already on a call, press or on another handset to join the call. /FLASH Press OFF/CANCEL or place the handset in the handset charger to end the call. The call continues until all handsets and the telephone base hang up. Using the telephone base: Lift the corded handset or press /SPEAKER. Return the corded handset to the telephone base or press /SPEAKER to hang up. The call continues until all handsets and the telephone base hang up. Intercom Use the intercom feature for conversations between the telephone base and the handset, or two handsets. When you have two or more handsets, use the handset number to initiate an intercom call or to transfer a call. Press 0 for the telephone base and 1-5 for HANDSET 1 to HANDSET 5. 26

31 Multiple handset use To initiate an intercom call with a cordless handset: 1. Press INT on your handset when not in use. If you have only one handset, your handset shows Calling base. The telephone base rings and shows HANDSET is calling. If you have more than one handset, your handset shows INTERCOM TO: Use the dialing keys to enter a device number. Your handset shows Calling HANDSET X or Calling base. The destination device rings and shows HANDSET X is calling To answer the intercom call on the destination handset, press /FLASH, INT, or any dialing key (0-9, TONE or #). Both handsets now show Intercom. -OR- To answer the intercom call at the telephone base, press /SPEAKER, INT or any dialing key (0-9, TONE or #) on the telephone base, or lift the corded handset. Both devices now show Intercom. To end the intercom call on either handset, one party presses OFF/CANCEL or INT, or places the handset back in the handset charger. The other party hears four beeps. Both handsets display Intercom ended. -OR- To end the intercom call at the telephone base, press INT or CANCEL when you are using the base speakerphone, or return the corded handset to the telephone base. The other party hears four beeps. Both screens display Intercom ended. You can cancel the intercom call before it is answered by pressing OFF/CANCEL or INT. If the destination device does not answer the intercom call within 100 seconds, or if it is accessing the answering system, or is out of range, or is on a call, or is in the directory or call log, your handset displays Unable to call. Try again and then returns to idle mode. You can press OFF/CANCEL or MUTE/DELETE on the cordless handset, or CANCEL or MUTE on the telephone base to temporarily silence the intercom ringer. Only one intercom call can be established at a time. Calling base HANDSET is calling Intercom 12:21pm 3/19 27

32 Multiple handset use Using the telephone base: 1. Press INT on the telephone base when not in use If you have only one handset, the telephone base shows Calling HANDSET. The handset rings and shows Base is calling. If you have more than one handset, the telephone base shows INTERCOM TO: Use the dialing keys to enter a handset number. The telephone base shows Calling HANDSET X. The destination handset rings and shows Base is calling. To answer the intercom call on the destination handset, press /FLASH, INT, or any dialing key (0-9, TONE or #). Both devices now show Intercom. Calling HANDSET Base is calling Intercom To end the intercom call at the telephone base, press INT or CANCEL when you are using the base speakerphone, or return the corded handset to the telephone base. The other party hears four beeps. Both screens display Intercom ended. 12:21pm 3/19 -OR- To end the intercom call on the destination handset, press OFF/CANCEL or INT, or place the handset back in the handset charger. Both screens display Intercom ended. If you do not have any cordless handset registered to the telephone base, Int requires two handsets displays when you press INT on the base. You can cancel the intercom call before it is answered by pressing CANCEL or INT. If the destination handset does not answer the intercom call within 100 seconds, or if it is accessing the answering system, or is out of range, or is on a call, or is in the directory or call log, the telephone base displays Unable to call. Try again and then returns to idle mode. 28

33 Multiple handset use Answer an incoming call during an intercom call If you receive an incoming outside call during an intercom call, you will hear an alert tone. Using a cordless handset: To answer the call, press /FLASH. The intercom call ends automatically. To end the intercom call without answering or canceling the incoming call, press OFF/CANCEL. The telephone continues to ring. Using the telephone base: To answer the call, press /SPEAKER, or lift the corded handset. The intercom call ends automatically. To end the intercom call without answering or canceling the incoming call, press CANCEL. The telephone continues to ring. Call transfer using intercom Use the intercom feature to transfer an outside call to another cordless handset or the telephone base. Using a cordless handset: 1. During a call, press INT. If you have only one handset, the outside call is put on hold and your handset shows Calling base. The telephone base rings and shows HANDSET is calling. If you have more than one handset, your screen shows INTERCOM TO: Use the dialing keys to enter a handset number. The outside call is put on hold and your handset shows Calling HANDSET X or Calling base. The other handset or the telephone base rings and shows HANDSET X is calling. Calling base INTERCOM TO: HANDSET X is calling Intercom 12:21pm 3/19 29

34 Multiple handset use 2. To answer the call on the destination handset, press /FLASH, INT,, or any dialing key (0-9, TONE or #). The outside call is still on hold and both handsets display Intercom. You can now have a private intercom conversation. -OR- To answer the call at the telephone base, press INT or /SPEAKER or any dialing key (0-9, TONE or #), or lift the corded handset. The outside call is still on hold and both devices display Intercom. You can now have a private intercom conversation. To cancel the transfer and return to the external call before the intercom call is answered, press OFF/CANCEL, /FLASH or INT on your handset. If the destination device does not answer the intercom call within 100 seconds, or is in the directory or call log, or is out of range, your handset shows Unable to call. Try again and then automatically returns to the external call. 3. From this intercom call, you have the following options: You can transfer the call. Press MENU/SELECT twice to highlight >Transfer on the originating handset. Your screen shows Call transferred. The destination device automatically connects to the outside call. You can let the destination device join you on the outside call in a three-way conversation. Press MENU/SELECT. Press or to highlight >Share call on the originating handset, then press MENU/SELECT. You can press INT on your handset to alternate between the outside call (Outside call appears) and the intercom call (Intercom appears). >Transfer Share call 12:21pm 3/19 Call transferred 12:21pm 3/19 Outside call You can end the intercom call and continue the outside call with the originating handset. Press /FLASH or OFF/CANCEL on your handset (the other party hears four beeps), or the other party can press OFF/CANCEL on the handset, or INT or CANCEL on the telephone base. 12:21pm 3/19 30

35 Multiple handset use Using the telephone base: 1. During a call, press INT. If you have only one handset, the outside call is put on hold and the telephone base shows Calling HANDSET. The handset rings and shows Base is calling. If you have more than one handset, the telephone base shows INTERCOM TO: Use the dialing keys to enter a handset number. The outside call is put on hold and the telephone base shows Calling HANDSET X. The destination handset shows Base is calling. 2. To answer the call on the destination handset, press /FLASH, INT,, or any dialing key (0-9, TONE or #). The outside call is still on hold and both devices display Intercom. You can now have a private intercom conversation. To cancel the transfer and return to the external call before the intercom call is answered, press CANCEL or INT on the telephone base. If the destination device does not answer the intercom call within 100 seconds, or is in the directory or call log, or is out of range, the telephone base shows Unable to call. Try again and then automatically returns to the external call. 3. From this intercom call, you have the following options: You can transfer the call. Press MENU/SELECT twice to highlight >Transfer on the telephone base. The telephone base shows Call transferred. The handset automatically connects to the outside call. You can let the destination handset join you on the outside call in a three-way conversation. Press MENU/SELECT. Press or to highlight >Share call, then press MENU/SELECT. >Transfer Share call 12:23 PM 3/19 Call Transferred 12:23 PM 3/19 You can press INT on the telephone base to Outside call alternate between the outside call (Outside call appears) and the intercom call (Intercom appears). 12:23 PM 3/19 You can end the intercom call and continue the outside call on the telephone base. Press CANCEL on the telephone base (the other party hears four beeps), or the other party can press OFF/CANCEL on the handset. 31

36 Directory About the directory The directory stores up to 50 entries with up to 30 digits for each phone number and 15 characters for each name. Directory entries are shared by all handsets and the telephone base. Any modifications made on one device apply to all handsets and the telephone base. When you access the directory without records, the screen shows Directory empty. When the directory is full and you try to save an entry, the screen shows Directory full. When you try to save an entry already stored in the directory, the screen shows Already saved. Only one system device can review the directory at a time. When a device tries to enter the directory while another device is already in it, Not available at this time appears. 32

37 Directory Add a directory entry Press MENU/SELECT when the handset or the telephone base is not in use. Press or to scroll to >Directory, then press MENU/SELECT. Press or to select >Add contact, then press MENU/SELECT. When ENTER NUMBER displays, use the dialing keys to enter a number (up to 30 digits). Press or to move the cursor to the left or right. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a digit. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to erase all digits. Press and hold REDIAL/PAUSE to enter a dialing pause (a p appears). -OR- Copy a number from the redial list by pressing REDIAL/PAUSE then or, or pressing REDIAL/PAUSE repeatedly to find the desired number. Press MENU/SELECT to copy the number. 5. Press MENU/SELECT to move on to the name When ENTER NAME displays, use the dialing keys to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. Press the key repeatedly until the desired character appears. The first ENTER NAME character of every word is capitalized. Press or to move the cursor to the left or right. Press 0 to add a space. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a character. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to erase all characters. Press MENU/SELECT to save. The screen displays Saved and you hear a confirmation tone. 33 Answering sys >Directory Review >Add contact ENTER NUMBER _ Linda Jones_ Saved

38 Directory 1. Use the dialing keys to enter a number (up to 30 digits) when the handset or the telephone base is not in use. Press MENU/SELECT. The screen displays ENTER NUMBER. Press or to move the cursor to the left or right. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a digit. Press and hold MUTE/DELETE on the handset,or X/DELETE on the telephone base to erase all digits. Press and hold REDIAL/PAUSE to enter a dialing pause (a p appears). -OR- -OR- Copy a number from the redial list by pressing REDIAL/PAUSE then or, or pressing REDIAL/PAUSE repeatedly to find the desired number. Press MENU/SELECT to copy the number. 2. Press MENU/SELECT to move on to the name When ENTER NAME displays, use the dialing keys to enter a name (up to 15 characters). Each time you press a key, the character on that key appears. Additional key presses produce other characters on that key. Press the key repeatedly until the desired character appears. The first character of every word is capitalized. Press or to move the cursor to the left or right. Press 0 to add a space. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a character. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to erase all characters. Press MENU/SELECT to save. The screen displays Saved and you hear a confirmation tone. 34

39 Directory Review directory entries Directory entries appear alphabetically. 1. Press / on the cordless handset or on the telephone base when not in use to show the first entry in the directory. -OR- Press MENU/SELECT when the handset or telephone base is not in use, then press or to scroll to >Directory. Press MENU/SELECT twice. 2. Press or to browse through the directory. If the telephone number in the directory exceeds 15 digits, < * appears in front of the telephone number. Press TONE to move towards the end of the telephone number or press # (pound key) to move towards the beginning of the telephone number. Alphabetical search 1. Press / on a cordless handset or press on the telephone base when not in use. -OR- Press MENU/SELECT when the handset or the telephone base is not in use, then press or to scroll to >Directory, then press MENU/SELECT. Press MENU/SELECT again to select >Review. 2. Use the dialing keys to enter the letter associated with the name. For example, if you have the entries named Jennifer, Jessie, Kevin and Linda in your directory, press 5 (JKL) once to see Jennifer (when Jennifer displays, press to see Jessie), twice to see Kevin, or three times to see Linda. If there is no name entry matching your search, the next closest match in alphabetical order appears. If necessary, press or to browse. 35

40 Directory Dial a directory entry 1. Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). 2. To dial the displayed entry on the cordless handset, press /FLASH or. -OR- -OR- 1. To dial the displayed entry on the telephone base, press the corded handset. /SPEAKER, or lift Press /FLASH or on the cordless handset, or lift the corded handset or press /SPEAKER on the telephone base. 2. Press MENU/SELECT. 3. Press MENU/SELECT to choose >Directory. 4. Press or or start an alphabetical search to browse to the desired entry, then press MENU/SELECT to dial the displayed number. 36

41 Directory Edit a directory entry Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). Press MENU/SELECT. To edit the name, press MENU/SELECT to highlight >Name. Use the dialing keys to edit the name. Press or to move the cursor to the left or right. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a character. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to erase all characters. -OR- To edit the number, press or to highlight >Number, then press MENU/SELECT. Use the dialing keys to edit the number. Press or to move the cursor to the left or right. Press MUTE/DELETE or OFF/CANCEL on the handset, or X/DELETE or CANCEL on the telephone base to erase a digit. Press and hold MUTE/DELETE on the handset, or X/DELETE on the telephone base to erase all digits. Press and hold REDIAL/PAUSE to enter a dialing pause (a p appears). Press MENU/SELECT to save the entry. The screen displays Saved and then the revised entry. You hear a confirmation tone. Mike Smith EDIT CONTACT >Name EDIT NAME Mike Smith_ EDIT CONTACT >Number EDIT NUMBER _ Delete a directory entry Search for the desired entry in the directory (see Review directory entries or Alphabetical search on page 35). Press MUTE/DELETE on the handset or X/DELETE on the telephone base. The screen displays Delete contact? Press MENU/SELECT to confirm. The screen displays Contact deleted and you hear a conformation tone. Linda Jones Delete contact? Contact deleted 37

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