Senior Advisor Change and Benefits Management

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1 Senior Advisor Change and Benefits Management Your position description Your: Location Group Business unit / team Manager PDID0300 Auckland/Wellington Architecture, Design & Programme Governance Enterprise Programme Office (EPO) Manager Practice and Business Change Pay Group 1 Band I Occupational Stream Technical/ Specialist (T6) On a day-to-day basis you report to Manager Practice and Business Change Financial delegations Nil HR delegations Nil PD created/reviewed March 2015 Your organisation Who we are Statistics NZ Tatauranga Aotearoa makes numbers count. Every day, decisions are made that impact on the current and future prosperity and wellbeing of New Zealand and New Zealanders. It is important that these decisions are well informed. Our purpose is to ensure that New Zealand has the information it needs to grow and prosper. As an information agency in an information age this is an exciting and challenging role to play. Big data, life-changing new information technologies and customer demands for more and more accessible information require us to be change-agile. Not only are we the stewards and primary provider of New Zealand s official data and statistics, we lead the Official Statistics System (OSS), which coordinates all statistics produced by government agencies. We work with our OSS partners to ensure that official statistics are accessible and widely and frequently used by key decision makers in central and local government, business, Iwi, academia, the community and by you and I, to: track and understand the state and progress of New Zealand steer society and the economy to improve the prosperity, security, and opportunities of New Zealanders inform debate and support decision making. Our numbers are trusted, credible and independent. We are the country s major provider of official statistics collected, stored, produced, and distributed in a way that ensures high levels of credibility, integrity, privacy and 1

2 confidentiality. We produce important statistics such as measures of inflation, economic growth, the labour market, business performance, population and our society and also manage databases that bring together information from different sources for research and analysis. Statistics NZ is a department of the New Zealand Public Service. Our duties and responsibilities are set out in the Statistics Act Our role in New Zealand s Official Statistics System As the country s main provider of official statistics we: report on trends, patterns, and changes to New Zealand s population, economy, society, culture, and environment ensure our statistics are relevant and accessible for our customers and set an example for other government departments to follow ensure complete confidentiality for all our data maintain the highest level of credibility and integrity in our statistics. As leader of the OSS we: advise the government on the policies, priorities, costs, and benefits of statistical activities and set statistical standards coordinate statistical activities across government encourage other government departments to share ownership of the OSS and to reuse data lead, contribute to, or participate in cross-government initiatives. We look outwards and ahead to anticipate what is happening so that we can respond innovatively and efficiently to customer needs and continuously improve how we do things. Statistics 2020 Te Kāpehu Whetū In 2011 we embarked on a significant change programme, Statistics 2020 Te Kāpehu Whetū. This transformation programme aims to get Statistics NZ on a sustainable footing, deliver increased value to customers and stakeholders and ensure the continued supply of reliable and relevant statistics. We have achieved a lot in the first three years of the programme and we are now reshaping our strategy to sharpen our focus on the delivery of programme benefits. We want to take bold steps forward in achieving our vision. Our core values and commitments You will model our core values of: leading connecting communicating statistical excellence integrity confidentiality and data security. Statistics NZ works to ensure that the statistical needs of Māori are identified and progressively met. You will support our commitment to the Treaty of Waitangi. This complies with the principles for government action on the Treaty of Waitangi. In addition we operate an Equal Employment Opportunities (EEO) work place and all employees are required to comply with our EEO policy. 2

3 Your group The Architecture, Design & Programme Governance (AD&PG) group integrates statistical and information architecture to enable and develop new, standardised statistical systems. This group plays a key role in driving the thinking and delivery of fit for purpose methods, platform designs and products. The AD&PG group provides thought leadership, statistical and IT development services, enterprise governance and programme management. It provides critical support to on-going production as well as transformation activity across the end-to-end production and delivery processes including monitoring future benefit realisation through the Enterprise Programme Office. Your role As a Change and Benefits Advisor you will be accountable for working with the business and change initiatives to build awareness and understanding of our change ability and to provide advice, support and services implementing people and organisational change. Your broad role will be to: develop and lead thinking relevant to the leadership and management of people change, their change ability and readiness, benefits management and realisation manage benefits from identification to realisation ensure that the implementation and embedding of the new capabilities are delivered by the projects build and maintain strong connections between business, projects, products and services build productive relationships and networks with stakeholders on all levels internally and externally provide a high level of service delivery to the business which the adds value and is responsive, accurate, timely and agile share the compelling case for change with front line staff develop and implement training for frontline staff and people leaders about the new work processes. You will report to the Manager Practice and Business Change and will have dotted-line relationships within various projects and programmes you support. 3

4 You will be expected to: Provide business advisory To achieve this you will need to: Identify and quantify the benefits (and dis-benefits) with the support of relevant stakeholders, the project/programme manager and members of the project teams. Facilitate agreement of Benefits Management Strategy and Realisation Plan across involved stakeholders. Produce benefit performance reports. Maintain benefits information under change control and maintain audit trail of changes. Support benefit realisation. This extends to tracking, monitoring and recording that commitments and actions that have been attributed to operational areas are delivered. Maintain engagement with key individuals responsible for benefits delivery within the operations. Initiate and facilitate benefit reviews. Promote more effective change and benefits management practices. Lead, coach and mentor business leaders and project managers so that they are champions in the deployment of sound change and benefits management processes. Participate in investment and change appraisals, ensuring that benefits forecasts are consistent with the organisation s eligibility rules. Maintain clear focus on the achievement of sound change management. This includes leadership of change activities across programmes/projects and into business operations. Support Project Managers to transition change in the business and identify changes in processes, procedures, practices and behaviours needed to achieve change and deliver the planned benefits. Develop and deploy initiatives and tools that support organisation-wide change readiness and commitment. As a result, we will see: Consistent approach across the organisation. Frameworks will be applied on initiative level. Organisation will adopt the frameworks. Improved cross-functional collaboration. Better informed investment decisions. More effective investment governance. Improved organisational change capability. More effective and sustainable implementation on initiative level. Staff engagement increases and the organisation becomes more customer focused. Aligned change practices. Programmes and projects increase their change effectiveness. 4

5 You will be expected to: Provide services, support and advice Lead change implementation for operational teams Support your Group s strategic direction To achieve this you will need to: Provide advice and support to Statistics NZ leaders and staff on developing EPO capability and managing organisational change. Seek opportunities to knowledge share across business units to enhance Statistics NZ core values. Establish good working knowledge of key systems and tools. Share the compelling case for change with front line staff Identify the change leaders in front line staff and use that network to provide direction guidance and support Develop and implement training for frontline staff about the new work processes Help individuals to adapt personally to change in a way that really sticks Coach people leaders about effective change management. Actively promote Statistics NZ purpose and strategy, understanding the link to your role. Role model our values and leadership behaviours to build our performance culture. Contribute ideas and suggestions to realise the outcomes sought through the strategic direction. Contribute to Group strategy development and implementation. Promote and support Group and team decisions and initiatives. Actively participate, and coach others, to move the team toward the completion of goals. Support team members through change. As a result, we will see: Statistics NZ leaders and staff, make well informed decisions using advice, guidance and tools provided by your team. Contribution to the organisation s delivery of strategic projects, products and services, through well informed decision making. The organisation s tools and systems are used to the optimal benefit of programme objectives. Front line staff will be using the new processes in their daily work. Front line staff will understand the reason for change and the benefits to them and our suppliers. People leaders of frontline staff feel supported in a new way of working. You personify Statistics NZ s values, behaviours and culture in all that you say and do. You understand our strategic direction and vision, and your role in achieving it. Your willingness to be open to change and proactively promote our vision for the future. Statistics NZ adapting and changing to its environment. Statistics NZ deliver cohesive, fit for purpose solutions and services to the government of the day, agencies and New Zealand as a whole. Statistics NZ meet the key deliverables set out in our Statement of Intent. 5

6 You will be expected to: Be a professional leader Build connections and work collaboratively Communicate effectively To achieve this you will need to: Develop and master own approach and working style to reflect the organisational values and leadership behaviours. Develop and master own technical and subject matter knowledge. Be aware, and understand implications, of external changes and wider developments in own profession. Actively share and promote best practice and standards among peers. Provide trusted advice and demonstrate thought leadership within sphere of influence. Provide coaching and feedback to peers to support development to achieve team goals. Contribute to the identification of work priorities, seeking feedback from the wider team. Develop and maintain close working relationships with leaders across Statistics NZ. Build collaborative relationships across the business. Develop good working relationships with customers to identify how you can meet their needs. Lead, coach and mentor business leaders so they are champions of the culture change. Gain commitment through consultation and consideration of internal and external stakeholder needs and impacts. Manage the need for integration across multiple change projects that will affect the same stakeholders. Communicate ideas and information to different audiences in plain English. Communicate clearly and concisely in all written and oral communications. Share information and knowledge with others in a proactive, timely way that fits the purpose. Seek peer review of written work. As a result, we will see: You be engaged, doing your part to support and lead others as part of a high performing team, delivering fit for purpose services and solutions. Meaningful and strategically aligned performance and development plans in place and achieved. Effective, positive relationships across the business and with stakeholders. Engagement with others is open, friendly, and responsive. You be understood by all internal and external customers in both written and oral communication. You write clearly and concisely, and follow the Statistics NZ plain English standard. You communicate with peers and manager regularly. 6

7 You will be expected to: Demonstrate a proactive awareness of Health and Safety (H&S) in the workplace To achieve this you will need to: Ensure knowledge and understanding of Health, Safety and Wellbeing is kept relevant and up to date. Comply with Statistics NZ Health, Safety and Wellbeing policy and procedures. Understand and ensure compliance with Statistics NZ Health, Safety and Wellbeing policy, procedures for reporting accidents and hazards and keep up to date with the H&S homepage. As a result, we will see: Evidence of a clear understanding and compliance with health and safety policy and procedures. 7

8 How you do it i Leadership Behavioural Cluster Professional Leader Core Behaviours Customer focused Drive for results Dealing with ambiguity Learning on the fly Interpersonal savvy Responsiveness to Māori Role Specific Behaviours Motivating others Perseverance Peer relationships Business acumen Written communication and influence Action oriented You will need to: Be focused on understanding the needs of customers and on delivering value to them. Consistently delivers results beyond expectations. Be flexible and deal confidently and positively with change and uncertainty. Be open to the unfamiliar, ready to experiment and quick to learn. Relate well to all kinds of people and build effective relationships. Understand the Treaty s relevance to your own role as a public servant. Seek opportunities to better meet the information needs of Māori. Actively apply knowledge of te reo Māori and tikanga, and build knowledge of te ao Māori. Support initiatives to increase responsiveness to Māori. You will need to: be someone people like working with and who motivates people by utilising their strengths, involving and empowering them, and recognising the contributions they make. pursue objectives with energy, overcoming obstacles and seeing things through to the end. be a team player with a strongly collaborative approach. demonstrate and maintains trustworthiness, and contributes to team spirit contribute to team discussions on achievements and team processes recognise the need for change contribute to the positive emotional environment of the team. have a good understanding of developments in, and influences upon, the environment in which the organisation operates. communicate effectively in writing, using plain English communicate convincingly (both verbally and in writing) to a variety of audiences identify and resolve disagreements effectively or assists others to move forward where there is an impasse or inertia. be proactive and energetic, and welcome challenges and seize opportunities willingly accepts accountability for getting work done to a high standard and on time makes and keeps commitments to others, persisting in the attainment of a result or goal be organised and careful in completing work requirements, seeks opportunities for continuous improvement. 8

9 Decision quality Self-development, confidence and control Knowledge Qualifications Knowledge and experience make sound decisions based on analysis, wisdom, experience and judgement use or apply criteria for important decisions in own area of work take account of different perspectives. be self-aware, invites feedback, learning from mistakes, not be defensive and be open to discuss development needs remain calm in difficult or challenging circumstances be self-assured enough to stand out in a group without dominating it. You will need to: have a high level of education a relevant tertiary qualification is desirable. have experience previous successful experience in an similar (OD, Generalist/OD, LD/OD) role is essential. present a high level of verbal (written and oral) and numeric reasoning skills be computer savvy proficiently use Microsoft Office and knowledge of Lotus Notes is desirable. i Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W. Eichinger and Michael M. Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand. 9

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