Marty Bollinger. 1% IT in Aerospace And Defense Reducing Costs While Increasing Capability

Size: px
Start display at page:

Download "Marty Bollinger. 1% IT in Aerospace And Defense Reducing Costs While Increasing Capability"

Transcription

1 Perspective Jeff Bloom Marty Bolliger 1% IT i Aerospace Ad Defese Reducig Costs While Icreasig Capability

2 Booz & Compay is a leadig global maagemet cosultig firm, helpig the world s top busiesses, govermets, ad orgaizatios. Our fouder, Edwi Booz, defied the professio whe he established the first maagemet cosultig firm i Today, with more tha 3,300 people i 58 offices aroud the world, we brig foresight ad kowledge, deep fuctioal expertise, ad a practical approach to buildig capabilities ad deliverig real impact. We work closely with our cliets to create ad deliver essetial advatage. For our maagemet magazie strategy+busiess, visit Visit to lear more about Booz & Compay. CONTACT INFORMATION Chicago Jeff Bloom Pricipal jeff.bloom@booz.com McLea Marty Bolliger Seior Parter marty.bolliger@booz.com Origially published as: 1% IT i Aerospace ad Defese: Reducig Costs While Icreasig Capability, by Jeff Bloom ad Mike Joes, Booz Alle Hamilto, 2008.

3

4 1 1% IT i Aerospace ad Defese Reducig Costs While Icreasig Capability The IT orgaizatio icreasigly fids itself caught betwee opposig imperatives beig ecouraged to provide greater support to the busiess while beig ordered to cut costs. This is particularly true i the aerospace ad defese (A&D) idustry, where compaies are turig to cost restructurig i the face of expected budget dowturs while maitaiig or icreasig the demads o IT. I respose, some IT orgaizatios have achieved a step chage i performace, deliverig higher value to the busiess with a cost structure approachig 1 percet of reveue. A IT orgaizatio that ca trasform its operatig model to act as both a cost ceter ad a strategic eabler will be poised to maage ot oly the cyclicality of the preset but the growth eeds of the future as well. Defese Budgets ad Cost Restructurig Mea Lea Times for IT Icreased defese spedig over the last few years has beefited the A&D idustry. However, reliace o budget growth has ofte come at the expese of a focus o operatig efficiecies. I the face of decliig defese budgets, idustry executives are ow turig to cost restructurig to create (or protect) value. May of those executives are focusig o the IT orgaizatio as a source for improvig operatioal efficiecy ad reducig costs. Meawhile, IT has ever bee asked to do more. The moder IT orgaizatio is expected to respod to requests for sigificat service level improvemets ad meet the demads for differetiated services from a expadig rage of stakeholders all while stayig curret o a wide variety of techologies. Moreover, IT orgaizatios are asked to explicitly prove their valueadd cotributio to the busiess. This push-pull dyamic of iterests risks geeratig a vicious cycle for IT. First, firms make spedig cuts a priority, slash service levels, ad put capability i the back seat to achieve targets. After a time, the busiess re-discovers the value of IT ad ifuses cash to address the most vocal complaits (which may ot represet the most critical eeds). Over time, IT budgets appear iflated oce agai ad the demad for cost reductio reews. The 1 Percet IT Orgaizatio But IT ca break out of this vicious cycle. Recetly, we have see IT orgaizatios i leadig-edge A&D firms achieve a step chage i performace, deliverig higher value to the busiess with a efficiet cost structure approachig 1 percet of reveue. I cotrast, may IT orgaizatios withi A&D still maitai a cost structure of 2.5 to 4 percet of reveue. The lea IT orgaizatios have implemeted a ew, best-practice operatig model that we call the 1 percet IT orgaizatio, which achieves the optimal balace of cost ad capability to drive superior performace. Becomig a 1 percet IT orgaizatio caot be doe with a busiess as usual approach; rather, the 1 percet IT orgaizatio trasforms its operatig model to become both a cost ceter ad strategic eabler, poised to maage the budget cyclicality of the preset ad the growth eeds of the future.

5 2 The desig objectives for the 1 percet IT orgaizatio are clear: Radically reduce the costs for ruig the busiess Restructure the IT orgaizatio to retai oly core, value-added capabilities Leverage the stregths ad efficiecies of the IT market to deliver o-core services Make the IT fuctio variable, providig trasparecy regardig costs, service levels, ad performace such that the busiess ca make iformed choices. Most importat, the IT orgaizatio must meet these goals while maitaiig a more affordable cost structure that is ear 1 percet of reveue. Easier Said Tha Doe Most IT orgaizatios adopt these objectives selectively, ot comprehesively, ad thus fail i the jourey. Usually they try a piecemeal approach, targetig spedig cuts or capability levels blidly, uder pressure from corporate directives. This method is highly ieffective ad couterproductive, typically depressig service levels ad cripplig the relatioship with the busiess. Too frequetly, the resultig profile is a IT fuctio perpetually egaged i coursecorrective programs to regai trust. Operatig model chage does ot come easily: The trasformatio is difficult, ad implemetig icremetally does ot work. I our experiece, best practices dictate that the 1 percet IT orgaizatio embark o a holistic program to reivet its operatig model, itegratig three major compoets: strategic sourcig, demad maagemet, ad a thi model IT orgaizatio (see Exhibit 1). Trasformatio Compoet #1: The 1 percet IT orgaizatio selects the right strategic sourcig strategy for its busiess. I our experiece, oe size does ot fit all. The right strategic sourcig strategy mixes strog iteral talet with appropriate capabilities from the service provider. Strategic sourcig of IT services is a prove costreductio measure. The art, however, is uderstadig with whom to parter, where to drive value, ad how to maage the relatioship questios that have differet aswers depedig o the cotext (see Exhibit 2). Too ofte, IT orgaizatios outsource to cut costs ad realize some early savigs beefits, but struggle to fid value beyod the iitial deal. A typical sceario: The IT orgaizatio demads favorable pricig to show quick savigs; the outsourcer offers low fixed rates to eter ito the deal but raises margis i subsequet project/chage work to recover costs. Not surprisigly, icetives for cotiuous improvemet vaish, the provider poaches talet to hadle ew opportuities, ad a adversarial relatioship esues betwee customer ad provider. Exhibit 1 1 Percet Trasformatio Program Compoets ad Sources of Value Cost Idex Potetial Results Curret State Cost Structure Impact 1 80 Strategic Sourcig 2 65 Demad Maagemet 3 55 Thi Model Orgaizatio Major Sources of Value Strategic Sourcig (15 20%) Offshorig or ear-shorig of o-iformtio sesitive applicatio maiteace ad selected developmet activities Ifrastructure operatios outsourcig Adoptio of vedor best practices ad budled cotracts Purchasig/efficiecy scale of vedor cosolidatio Demad Maagemet (10 15%) Discretioary spedig caps Service-level rightsizig (gold, silver, broze) High ROI hurdle ivestmet processes Role-based IT asset provisioig (e.g., codify who gets more expesive assets BlackBerries, cell phoes, laptops, etc.) Thi Model Orgaizatio (8 10%) Shared-service orieted Thi layer IT maagemet with geographic cost/skill leverage Focus o a few key processes (e.g., goverace, strategy, architecture) Career path maagemet Source: Booz Alle Hamilto

6 3 Exhibit 2 IT Strategic Sourcig Cost Curve ad Value Ladder Cost Per Trasactio (Idex) ILLUSTRATIVE Cliet today Cliet volume Cliet with shared services Cost Curve Outsourcer Outsourcer volume Impact of lower labor rates offset by higher goverace costs Outsourcer with offshore capabilities 10% 20% Trasactio Volume Value Creatio Potetial Cost Short-term cost reductio ad margi improvemets (e.g., labor cost) Appropriate value positio drive by idustry ad domai Quality Improved busiess quality (e.g., productivity, service access to stroger capabilities) Value Ladder Leverage Operatioal flexibility ad rapid scalability (e.g., ecoomies of scale, cost variability, capital efficiecy) Value Creatio Levers Growth Reveue geeratio from iovatio ad focus o core busiess (e.g., speed to market, 24x7 operatios, access to strog talet pool) Trasformatio Trasformatio of busiess with virtual operatig model of who does work whe, to be most effective ad efficiet 1 Duke Uiversity/Archstoe Cosultig Offshorig Research Network 2004 ad 2005 Surveys ad Duke Uiversity/Booz Alle Hamilto Offshorig Research Network 2006 Survey Source: Booz Alle Hamilto I cotrast, the 1 percet IT orgaizatio structures its relatioships with a log-term view i mid. It recogizes that outsourcers eed to be strategic parters, ot just body shops, ad uses a icetivebased, performace-drive model to capture ogoig value. The IT orgaizatio ad provider agree upo a clear set of delivery ad cotiuous improvemet metrics, such that gais accrue to both parties. This produces a trasparet set of motivators for the strategic parter to drive value ito the relatioship i a systematic, ogoig maer. I additio, the goverace mechaism, metrics, ad processes to maage the relatioship are rigorously co-developed, with shared accoutability for results. Trasformatio Compoet #2: The 1 percet IT orgaizatio builds a strog demad maagemet capability to alig priorities with the busiess. The prevailig source of IT demad maagemet takes o oe of two forms: uregulated or poorly regulated. If it is the former, IT is viewed as a free good, ad cosumptio reigs. Projects are resourced despite the lack of a clearly defied busiess case or scope. The delivery system becomes clogged with uchecked demad. Speed to market is lost, as lowervalue projects cosume resources at the expese of iitiatives with higher retur o ivestmet. As a result, IT is perceived as slow, with misaliged priorities. The poorly regulated sceario, which is where may A&D firms fid themselves, is sometimes eve worse. Multiple goverace forums ad steerig committees exist with o oe etity to aggregate demad. Small projects ted to latch o to higher-visibility projects to gai priority. If oe goverace body rejects a project, the project maagers appeal to others. Multiple demad sources, all categorized as priorities, overwhelm available capacity. I the ed, IT ca be perceived as overly bureaucratic i additio to beig slow with misaliged priorities. The 1 percet IT orgaizatio, i cotrast, has a strog demad maagemet capability build o four pillars: processes, performace measures, tools, ad accoutability (see Exhibit 3). Demad is effectively categorized, prioritized, ad addressed at a eterprise level. Commuicatio ad trasparecy are fudametal: Iformed debate serves to alig the ageda betwee IT ad the busiess. Seior IT maagers aliged with differet domais, such as maufacturig ad supply chai, offer their perspective

7 4 o what those fuctios eed ad esure that a rigorous process is i place for makig those requests. Gated fudig ad approval processes esure that IT pursues oly the highest-value projects. A strog demad maagemet capability has a further beefit: cost savigs. I fact, demad maagemet ca geerate sigificat savigs as much as ay supply or efficiecy opportuity. The 1 percet IT orgaizatio uses four quick hit iitiatives to deliver payback i less tha a year ad drop savigs to the bottom lie: Turig off the spigot to cotrol discretioary sped; removig discretioary sped i the ru budget; adjustig service levels to fit-for-purpose requiremets; ad istitutig a provisioig model that codifies ad eforces requiremets for expesive digital assets. Trasformatio Compoet #3: The 1 percet IT orgaizatio uses a thi model cliet to ru IT as a busiess. The 1 percet IT orgaizatio has a sigular missio: deliverig high-value services at best-i-class costs. This meas buildig core capabilities, movig o-core work outside the orgaizatio, ad makig every activity leaer all with a thi layer maagerial structure. This drives sigificat chages across the operatig model, from supplier resposibilities (strategic sourcig) to busiess cliet behaviors (demad maagemet). However, the most dyamic chage is closest to the orgaizatio: IT maagemet ad staffig. Exhibit 3 Demad Maagemet Best Practices for the 1 Percet IT Orgaizatio The 1 percet IT orgaizatio looks a lot differet from the typical IT orgaizatio; amely, it is largely staffed i expertise-based fuctios (e.g., IT strategy, architecture, demad maagemet, vedor maagemet) versus utility-based roles (e.g., help-desk support, applicatio maiteace). The proper goverace, rules, ad processes are put i place to esure work gets doe with a much smaller iteral footprit. This expertise-based staffig causes a dramatic shift i IT thikig. I the typical IT orgaizatio, most staff activity is directed to utility-based roles. Cosequetly, most of the executive attetio focuses o these trasactioal elemets. With the trasformatio to more expertise-based roles, IT executive focus shifts to more strategic, customer-cetric iterests. I tur, IT maagers develop a more forward-thikig focus, takig o the role of busiess eabler. A trickle-dow effect occurs i the orgaizatio: Priorities shift from operatioal, day-to-day firefightig to drivig value for the customer. This chage demads a differet type of IT talet idividuals who are equally techologically savvy ad customer aware. For mature, established techologies, seasoed maagers who ca hadle large solutio vedors or service providers are ideal. These maagers drive delivery through well-defied suppliermaagemet metrics (e.g., service level agreemets, bechmarked prices, scalable cost/capacity) ad Framework Typical Operatig Coditio The 1 Percet IT Orgaizatio I. Processes II. Performace Measures III. Portfolio & Project Maagemet Tools IV. Accoutability Varied processes by OpCo, goverace forum, steerig committee, ad project phase Portfolio maagemet cofied to OpCo or steerig committee levels ad ot widely commuicated Limited visibility over major iitiative pipelie ad short-term resource plaig Icosistet use of or lack of performace measures Limited use of SLAs, project scorig mechaisms, ad project phase reviews Need for stadard tools withi ad across OpCos Lack of a cross-eterprise project view throughout the project life cycle No likage betwee icomig/forecasted demad ad resource capacity No ultimate seior maagemet level authority Tiered decisio structure cosistig of disjoited goverace forums with little collaboratio Emergece of steerig committees with executive sposorship as stad-aloe goverace forums Uclear project paths ad owership Stadardized processes for each project phase from demad capture to post-implemetatio review Active portfolio maagemet at both the OpCo ad eterprise levels Thorough commuicatio of major iitiative forecastig to facilitate log-term resource plaig Rapid approval process for critical iitiatives Stadardized performace measures for resource base ad demad Scorecard views, stadardized busiess cases, ad stadardized performace reviews at each project milestoe Rewards for joit Busiess/IT success Stadardized tools for each step of the project life cycle Itegratio of tools to provide a eterprise view ad moitorig capability Demad/supply balace facilitated by cross-eterprise trackig mechaisms Ultimate authority of oe forum Tiered decisio structure that spas from corporate strategy level to implemetatio level Collaboratio betwee goverace structures Clearly defied decisio rights ad accoutability Source: Booz Alle Hamilto

8 5 Exhibit 4 Redistributio of Orgaizatioal Roles i the 1 Percet IT Thi Model Trasformatio CONCEPTUAL Redistributio by IT Resources Typical Outcomes of the Thi Model Orgaizatio Differetiated Capabilities Qualifiers (Desig, Build & Support) 20% 80% Maaged FTE Model 80% 20% Thi Model Orgaizatio Reductio of maaged FTE base by up to 65% is possible Differetiated Capabilities (Discretioary based o a cost-value trade-off) Retai i Compay Architecture & Stadards Strategic Sourcig, Procuremet & Vedor Maagemet Process Improvemet & Performace Maagemet Program Maagemet Employee Traiig & Developmet Security Plaig Elimiatio of high cost maaged FTE model; adoptio of a much less expesive maaged services model Global Shared Service that focuses majority of effort o geeratig value ad iovatio to power the busiess IT resources empowered to thik the art of the possible Iteral focus o value-added activities creates better trasparecy withi the busiess for the potetial for IT to make a real differece Cost of mudae/ lights-o work dramatically reduced by: Elimiatig the eed to maitai by usig may idustry stadard compoets Reducig complexity Fidig the most efficiet method Leveragig the specialist expertise of parters Source: Booz Alle Hamilto vigilatly search for opportuities to lower costs through process stadardizatio or techology refresh, as the case warrats. Correctly implemeted, the ew operatig model radically reduces ad redistributes the IT orgaizatio s talet (see Exhibit 4). Coclusio How do we recommed drivig such a eormous trasformatio? Booz Alle Hamilto employs a fourphase approach (see Exhibit 5). I the first phase baseliig we start by uderstadig total costs ad tyig them back to actioable budget items ad performace data. Through this process, we baselie costs, labor effort, ad workload drivers. Followig baseliig, we apply meaigful bechmarks ad best practices for each service area, fouded o hard (versus soft) aalytics. Because we thoroughly uderstad the best practices behid the bechmark, we ca esure their fit. We do ot co-migle itagible beefits with hard dollar savigs we keep the qualificatios out of the quatificatios. Oce the size of the prize is uderstood, Booz Alle works with our cliets to create actioable results with substatiated performace expectatios. We provide a roadmap of what to do ad quatify the expected results of pursuig a opportuity. Moreover, we help our cliets defie the metrics that will allow them to moitor actuals versus expected results. If you wat to pursue strategic sourcig, it is importat to either 1) clea up the eviromet prior to hadig it over to a outsourcer, or 2) uderstad the eviromet well eough that you ca verify that the outsourcer has cleaed up the eviromet to the extet you egotiated. Booz Alle ca ot oly help you uderstad the eviromet, but we ca also help you maage the outsourcig process. Our Outsourcig Advisory Services have helped cliets i may idustries maage the various itricacies associated with the sourcig of complex eviromets. Fially, Booz Alle will help you reach cosesus with the busiess o service levels, support ratios, discretioary projects, ad value projects. By helpig you provide trasparecy regardig your operatio s performace ad commuicatig that performace i laguage the busiess uderstads, you establish the foudatio for istat credibility, short-term cost reductios, ad log-term cotiuous improvemet. Exhibit 5 Booz Alle Hamilto s Approach to IT Trasformatio Buy-side/ Supply-drive Demad -drive 1 Baselie IT s Cost Orgaizatio-drive 2 Source: Booz Alle Hamilto Get the Basics Right Right-size Total Costs 3 Addressed Together Variable Cost Structure/Sourcig 4 Dialogue with the Busiess Baselie IT s Cost

9 6 About Our Aerospace ad Defese Team The focus ad breadth of Booz & Compay s Aerospace ad Defese (A&D) expertise differetiates us amog maagemet cosultig firms. Our team is focused o A&D we do ot hire or staff geeralists. We provide a rage of services from corporate strategy to busiess trasformatio. Booz & Compay s uique service delivery model combies expertise across both fuctioal ad idustry lies. We ca brig together a itegrated set of expertise to address the complex issues facig seior maagemet. For example: Our Iformatio Techology team bleds the uderstadig of IT from a busiess perspective ad a techical perspective. Our IT experts brig a strategy-drive systems approach to work from the busiess eeds back to the techical support requiremets to esure that the IT fuctios are focused o busiess requiremets. Our Orgaizatio ad Chage team focuses o issues o the CEO s ageda related to orgaizatio model issues (e.g., corporate ceter, service delivery, busiess uit cofiguratio, ad chage leadership challeges). Our Operatios team focuses o helpig cliets build competitive advatage through the developmet of differetiatig operatios. Our Strategy team focuses o helpig cliets idetify, build, ad deploy market-drivig capabilities to icrease competitive advatage.

10

11

12 BOOZ & COMPANY WORLDWIDE OFFICES Asia Europe Middle East South America Beijig Hog Kog Mumbai Seoul Shaghai Taipei Tokyo Australia, New Zealad, ad Southeast Asia Adelaide Aucklad Bagkok Brisbae Caberra Jakarta Kuala Lumpur Melboure Sydey Amsterdam Berli Copehage Dubli Düsseldorf Frakfurt Helsiki Lodo Madrid Mila Moscow Muich Oslo Paris Rome Stockholm Stuttgart Viea Warsaw Zurich Abu Dhabi Beirut Cairo Dubai Riyadh North America Atlata Chicago Clevelad Dallas Detroit Florham Park Housto Los Ageles McLea Mexico City New York City Parsippay Sa Fracisco Bueos Aires Rio de Jaeiro Satiago São Paulo The most recet list of our office addresses ad telephoe umbers ca be foud o our Web site, /08 Prited i USA 2008 Booz & Compay Ic.

Business Application Services. Business Applications that provide value to your enterprise.

Business Application Services. Business Applications that provide value to your enterprise. Busiess Applicatio Services Busiess Applicatios that provide value to your eterprise. Sesiple s expertise ca help orgaizatio decode the performace issues ad trasform them ito valuable beefits that meet

More information

Full Lifecycle Project Cost Controls

Full Lifecycle Project Cost Controls Full Lifecycle Project Cost Cotrols EcoSys EPC is a ext geeratio plaig ad cost cotrols software solutio deliverig best practices for full lifecycle project cost maagemet i a itegrated, easy-to-use web

More information

Amit Gupta John Plansky Roman Regelman. Creating an IT Clearinghouse Clearing Up the Supply- Demand Logjam

Amit Gupta John Plansky Roman Regelman. Creating an IT Clearinghouse Clearing Up the Supply- Demand Logjam Perspective Eduardo Alvarez Amit Gupta Joh Plasky Roma Regelma Creatig a IT Clearighouse Clearig Up the Supply- Demad Logjam Booz & Compay is a leadig global maagemet cosultig firm, helpig the world s

More information

ELearning courses Competition / Antitrust

ELearning courses Competition / Antitrust ELearig courses Competitio / Atitrust Clifford Chace ad Thomso Reuters elearig Regulators are takig a icreasigly tough stace o competitio / atitrust compliace. Failure to comply with the relevat legislatio

More information

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card.

The ERP Card-Solution. The power, control and efficiency of ERP combined with the ease-of-use and financial benefits of a P-Card. The ERP Card-Solutio Xpoetial - It's about Itegratio The power, cotrol ad efficiecy of ERP combied with the ease-of-use ad fiacial beefits of a P-Card. TM poetial The ERP-Card Solutio P-Cards ad ERP For

More information

SOCIAL MEDIA. Keep the conversations going

SOCIAL MEDIA. Keep the conversations going SOCIAL MEDIA Keep the coversatios goig Social media is where most of the world is. It is therefore a ope source of cosumer data, a chael of commuicatio ad a platform for establishig relatioships with customers.

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet Douglas M. Lambert, Ph.D. The Raymod E. Maso Chaired Professor ad Director, The Global Supply Chai Forum Supply Chai Maagemet is NOT a New Name for Logistics The Begiig of Wisdom Is

More information

Supply Chain Management

Supply Chain Management Supply Chai Maagemet LOA Uiversity October 9, 205 Distributio D Distributio Authorized to Departmet of Defese ad U.S. DoD Cotractors Oly Aim High Fly - Fight - Wi Who am I? Dr. William A Cuigham PhD Ecoomics

More information

Making training work for your business

Making training work for your business Makig traiig work for your busiess Itegratig core skills of laguage, literacy ad umeracy ito geeral workplace traiig makes sese. The iformatio i this pamphlet will help you pla for ad build a successful

More information

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e,

To c o m p e t e in t o d a y s r e t a i l e n v i r o n m e n t, y o u n e e d a s i n g l e, Busiess Itelligece Software for Retail To c o m p e t e i t o d a y s r e t a i l e v i r o m e t, y o u e e d a s i g l e, comprehesive view of your busiess. You have to tur the decisio-makig of your

More information

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT

A Guide to Better Postal Services Procurement. A GUIDE TO better POSTAL SERVICES PROCUREMENT A Guide to Better Postal Services Procuremet A GUIDE TO better POSTAL SERVICES PROCUREMENT itroductio The NAO has published a report aimed at improvig the procuremet of postal services i the public sector

More information

What is IT Governance?

What is IT Governance? 30 Caada What is IT Goverace? ad why is it importat for the IS auditor By Richard Brisebois, pricipal of IT Audit Services, Greg Boyd, Director ad Ziad Shadid, Auditor. from the Office of the Auditor Geeral

More information

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER

optimise your investment in Microsoft technology. Microsoft Consulting Services from CIBER optimise your ivestmet i Microsoft techology. Microsoft Cosultig Services from Microsoft Cosultig Services from MICROSOFT CONSULTING SERVICES ca help with ay stage i the lifecycle of adoptig Microsoft

More information

leasing Solutions We make your Business our Business

leasing Solutions We make your Business our Business if you d like to discover how Bp paribas leasig Solutios Ca help you to achieve your goals please get i touch leasig Solutios We make your Busiess our Busiess We look forward to hearig from you you ca

More information

WHERE CHANGE IS POSSIBLE

WHERE CHANGE IS POSSIBLE WHERE CHANGE IS POSSIBLE gree workspaces AT TIDES, WE HAVE BEEN WORKING WITH PEOPLE LIKE YOU FOR MORE THAN 30 YEARS TO MAKE THE WORLD A BETTER PLACE. Our missio is to parter with philathropists, foudatios,

More information

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV)

Enhancing Oracle Business Intelligence with cubus EV How users of Oracle BI on Essbase cubes can benefit from cubus outperform EV Analytics (cubus EV) Ehacig Oracle Busiess Itelligece with cubus EV How users of Oracle BI o Essbase cubes ca beefit from cubus outperform EV Aalytics (cubus EV) CONTENT 01 cubus EV as a ehacemet to Oracle BI o Essbase 02

More information

How to Build More Successful Strategic Supplier Relationships

How to Build More Successful Strategic Supplier Relationships a Decideware white paper How to Build More Successful Strategic Supplier Relatioships Icorporatig Performace & Value metrics i supplier scorecards supplier performace experts scorecards.deploymet.service

More information

Smart Connected Products & The Internet of Things

Smart Connected Products & The Internet of Things Smart Coected Products & The Iteret of Thigs Who we are Taget delivers Talet Globally. Established for 40 years we specialise i delivery of iovative & tailored talet solutios to customers aroud the world.

More information

Agency Relationship Optimizer

Agency Relationship Optimizer Decideware Developmet Agecy Relatioship Optimizer The Leadig Software Solutio for Cliet-Agecy Relatioship Maagemet supplier performace experts scorecards.deploymet.service decide ware Sa Fracisco Sydey

More information

Configuring Additional Active Directory Server Roles

Configuring Additional Active Directory Server Roles Maual Upgradig your MCSE o Server 2003 to Server 2008 (70-649) 1-800-418-6789 Cofigurig Additioal Active Directory Server Roles Active Directory Lightweight Directory Services Backgroud ad Cofiguratio

More information

The Importance of Change Management in Application Managed Services Outsourcing

The Importance of Change Management in Application Managed Services Outsourcing A Poit of View The Importace of Chage Maagemet i Applicatio Maaged Services Outsourcig Itroductio Sice its arrival i the early 1960s, IT outsourcig has evolved sigificatly. Now ofte kow as maaged services,

More information

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY

Optimize your Network. In the Courier, Express and Parcel market ADDING CREDIBILITY Optimize your Network I the Courier, Express ad Parcel market ADDING CREDIBILITY Meetig today s challeges ad tomorrow s demads Aswers to your key etwork challeges ORTEC kows the highly competitive Courier,

More information

CCH Practice Management

CCH Practice Management 1 CCH Practice Maagemet practice maagemet facig today s challeges Every year it seems we face more regulatios, growig cliet expectatios ad lower margis o our compliace work. It s a tough time for a accoutig

More information

Wells Fargo Insurance Services Claim Consulting Capabilities

Wells Fargo Insurance Services Claim Consulting Capabilities Wells Fargo Isurace Services Claim Cosultig Capabilities Claim Cosultig Claims are a uwelcome part of America busiess. I a recet survey coducted by Fulbright & Jaworski L.L.P., large U.S. compaies face

More information

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations

U.S.-Based Project Centers Offer Superior Effectiveness Over Offshore in CRM Implementations U.S.-Based Project Ceters Offer Superior Effectiveess Over Offshore i CRM Implemetatios A Eagle Creek Software Services White Paper, 2012 Today s busiess eviromet is more competitive tha ever. I order

More information

A guide to School Employees' Well-Being

A guide to School Employees' Well-Being A guide to School Employees' Well-Beig Backgroud The public school systems i the Uited States employ more tha 6.7 millio people. This large workforce is charged with oe of the atio s critical tasks to

More information

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives

Agenda. Outsourcing and Globalization in Software Development. Outsourcing. Outsourcing here to stay. Outsourcing Alternatives Outsourcig ad Globalizatio i Software Developmet Jacques Crocker UW CSE Alumi 2003 jc@cs.washigto.edu Ageda Itroductio The Outsourcig Pheomeo Leadig Offshore Projects Maagig Customers Offshore Developmet

More information

Performance-Based Logistics

Performance-Based Logistics by Jim Beggs beggs_jim@bah.com Toy Kime kime_toy@bah.com Mike Joes joes_mike@bah.com Performace-Based Logistics Cosideratios for Commercial Participats Performace-Based Logistics Cosideratios for Commercial

More information

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times

Platform Solution. White Paper. Transaction Based Pricing in BPO: In Tune with Changing Times Platform Solutio White Paper Trasactio Based Pricig i BPO: I Tue with Chagig Times About the Author(s) Raj Agrawal Curret Desigatio Raj heads the Platform Solutios Uit at TCS. I his career spaig over 19

More information

Total Program Management for High-Tech

Total Program Management for High-Tech Total Program Maagemet for High-Tech ORGANIZE Makig Order Out of Chaos Sortig the requiremets, fidig the right resources, aligig the capabilities, ad creatig a cohesive Team Maagemet Effort are dautig

More information

CCH Accounts Production

CCH Accounts Production CCH Accouts Productio accouts productio facig today s challeges Preparig statutory ad fiacial accouts is a core activity for our practice, as it is for may professioal firms. Although legislatio ad accoutig

More information

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD

CCH CRM Books Online Software Fee Protection Consultancy Advice Lines CPD Books Online Software Fee Protection Consultancy Advice Lines CPD Books Olie Software Fee Fee Protectio Cosultacy Advice Advice Lies Lies CPD CPD facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig

More information

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs.

IntelliSOURCE Comverge s enterprise software platform provides the foundation for deploying integrated demand management programs. ItelliSOURCE Comverge s eterprise software platform provides the foudatio for deployig itegrated demad maagemet programs. ItelliSOURCE Demad maagemet programs such as demad respose, eergy efficiecy, ad

More information

Seeing the whole picture. Hay Group Job Evaluation Manager

Seeing the whole picture. Hay Group Job Evaluation Manager Seeig the whole picture Hay Group Job Evaluatio Maager SM 2 Seeig the whole picture Job Evaluatio Maager For orgaizatios of ay size, job evaluatio ca be a complex task. Hay Group Job Evaluatio SM Maager

More information

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user

IT Support. 020 8269 6878 n www.premierchoiceinternet.com n support@premierchoiceinternet.com. 30 Day FREE Trial. IT Support from 8p/user IT Support IT Support Premier Choice Iteret has bee providig reliable, proactive & affordable IT Support solutios to compaies based i Lodo ad the South East of Eglad sice 2002. Our goal is to provide our

More information

(VCP-310) 1-800-418-6789

(VCP-310) 1-800-418-6789 Maual VMware Lesso 1: Uderstadig the VMware Product Lie I this lesso, you will first lear what virtualizatio is. Next, you ll explore the products offered by VMware that provide virtualizatio services.

More information

CCH Accountants Starter Pack

CCH Accountants Starter Pack CCH Accoutats Starter Pack We may be a bit smaller, but fudametally we re o differet to ay other accoutig practice. Util ow, smaller firms have faced a stark choice: Buy cheaply, kowig that the practice

More information

Document Control Solutions

Document Control Solutions Documet Cotrol Solutios State of the art software The beefits of Assai Assai Software Services provides leadig edge Documet Cotrol ad Maagemet System software for oil ad gas, egieerig ad costructio. AssaiDCMS

More information

Ideate, Inc. Training Solutions to Give you the Leading Edge

Ideate, Inc. Training Solutions to Give you the Leading Edge Ideate, Ic. Traiig News 2014v1 Ideate, Ic. Traiig Solutios to Give you the Leadig Edge New Packages For All Your Traiig Needs! Bill Johso Seior MEP - Applicatio Specialist Revit MEP Fudametals Ad More!

More information

AGC s SUPERVISORY TRAINING PROGRAM

AGC s SUPERVISORY TRAINING PROGRAM AGC s SUPERVISORY TRAINING PROGRAM Learig Today...Leadig Tomorrow The Kowledge ad Skills Every Costructio Supervisor Must Have to be Effective The Associated Geeral Cotractors of America s Supervisory

More information

LEASE-PURCHASE DECISION

LEASE-PURCHASE DECISION Public Procuremet Practice STANDARD The decisio to lease or purchase should be cosidered o a case-by case evaluatio of comparative costs ad other factors. 1 Procuremet should coduct a cost/ beefit aalysis

More information

A Balanced Scorecard

A Balanced Scorecard A Balaced Scorecard with VISION A Visio Iteratioal White Paper Visio Iteratioal A/S Aarhusgade 88, DK-2100 Copehage, Demark Phoe +45 35430086 Fax +45 35434646 www.balaced-scorecard.com 1 1. Itroductio

More information

Enabling Offshore Collaboration in German Engineering Services

Enabling Offshore Collaboration in German Engineering Services White Paper Eablig Offshore Collaboratio i Germa Egieerig Services Germa egieerig compaies, who are market leaders i their respective domais, are experiecig challeges i terms of acquirig sufficiet egieerig

More information

Mobility. Manage Agility with Our Technology

Mobility. Manage Agility with Our Technology Mobility Maage Agility with Our Techology Smart mobile strategies are redefiig busiess performace today. Mobility as a eabler is oe of our key busiess objectives. As a radical orgaizatio, we defie comprehesive

More information

Fabienne Konik Caroline Moss. Striving for Growth Best Practices in Retail Banking Sales and Service Channels

Fabienne Konik Caroline Moss. Striving for Growth Best Practices in Retail Banking Sales and Service Channels Perspective Ala Gemes Fabiee Koik Carolie Moss Strivig for Growth Best Practices i Retail Bakig Sales ad Service Chaels Booz & Compay is a leadig global maagemet cosultig firm, helpig the world s top busiesses,

More information

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE

PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE PRICE BAILEY CHARITIES & NOT FOR PROFIT THE RIGHT ADVICE FOR LIFE OUR EXPERTISE To arrage a meetig with a member of for more iformatio about Price Bailey, At Price Bailey, we recogise that charity ad ot-for-profit

More information

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do.

facing today s challenges As an accountancy practice, managing relationships with our clients has to be at the heart of everything we do. CCH CRM cliet relatios facig today s challeges As a accoutacy practice, maagig relatioships with our cliets has to be at the heart of everythig we do. That s why our CRM system ca t be a bolt-o extra it

More information

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices

On-Premise CRM to Salesforce Migration - Benefits, Challenges and Best Practices White Paper O-Premise CRM to Salesforce Migratio - Beefits, Challeges ad Best Practices With the advet of cloud computig, orgaizatios are lookig to move their Customer Relatioship Maagemet (CRM) applicatios

More information

A GUIDE TO BUILDING SMART BUSINESS CREDIT

A GUIDE TO BUILDING SMART BUSINESS CREDIT A GUIDE TO BUILDING SMART BUSINESS CREDIT Establishig busiess credit ca be the key to growig your compay DID YOU KNOW? Busiess Credit ca help grow your busiess Soud paymet practices are key to a solid

More information

Assessment of the Board

Assessment of the Board Audit Committee Istitute Sposored by KPMG Assessmet of the Board Whe usig a facilitator, care eeds to be take if the idividual is i some way coflicted due to the closeess of their relatioship with the

More information

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration

Trustwave Leverages OEM Partnerships to Deepen SIEM Market Penetration Trustwave Leverages OEM Parterships to Deepe SIEM Market Peetratio Accelerated lauch of ew security appliaces delivers reveue growth with assist from UNICOM Egieerig ad Dell OEM Solutios Itroductio Trustwave

More information

ContactPro Desktop for Multi-Media Contact Center

ContactPro Desktop for Multi-Media Contact Center CotactPro Desktop for Multi-Media Cotact Ceter CCT CotactPro (CP) is the perfect solutio for the aget desktop i a Avaya multimedia call ceter eviromet. CotactPro empowers agets to efficietly serve customers

More information

client communication

client communication CCH Portal cliet commuicatio facig today s challeges Like most accoutacy practices, we ow use email for most cliet commuicatio. It s quick ad easy, but we do worry about the security of sesitive data.

More information

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout

Business Process Services. White Paper. Smart Ways to Implement Smart Meters: Using Analytics for Actionable Insights and Optimal Rollout Busiess Process Services White Paper Smart Ways to Implemet Smart Meters: Usig Aalytics for Actioable Isights ad Optimal Rollout About the Authors Sumit Joshi Sumit is part of the Aalytics ad Isights team

More information

Ashok Notaney Steven Treppo. Climbing the Learning Curve Understanding Marketing ROI in Financial Services

Ashok Notaney Steven Treppo. Climbing the Learning Curve Understanding Marketing ROI in Financial Services Perspective Joi Bessler Ashok Notaey Steve Treppo Climbig the Learig Curve Uderstadig Marketig ROI i Fiacial Services Booz & Compay is a leadig global maagemet cosultig firm, helpig the world s top busiesses,

More information

A Rimini Street White Paper. Why Oracle Database Customers Choose Independent Support

A Rimini Street White Paper. Why Oracle Database Customers Choose Independent Support A Rimii Street White Paper Why Oracle Database Customers Choose Idepedet Support About Rimii Street, Ic. Rimii Street is the global leader i providig idepedet eterprise software support services. The compay

More information

Creating Tomorrow s Contact Center Today

Creating Tomorrow s Contact Center Today Creatig Tomorrow s Cotact Ceter Today Cotact ceters that wat to be relevat i the era of social media eed to trasform from slow-movig, reactive orgaizatios ito real-time ad eve proactive departmets that

More information

The Forgotten Middle. research readiness results. Executive Summary

The Forgotten Middle. research readiness results. Executive Summary The Forgotte Middle Esurig that All Studets Are o Target for College ad Career Readiess before High School Executive Summary Today, college readiess also meas career readiess. While ot every high school

More information

Tomorrow s. workforce. Delivering strategy through people

Tomorrow s. workforce. Delivering strategy through people Tomorrow s workforce Deliverig strategy through people Strategic workforce plaig helps orgaisatios uderstad the talet required to deliver their strategy without it, the costs are sigificat. www.haygroup.co.uk

More information

Healthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models

Healthcare. White Paper. Extracting Value from Healthcare Data: An Analysis of Industry Leading Data Models Healthcare White Paper Extractig Value from Healthcare Data: A Aalysis of Idustry Leadig Data Models About the Authors Pakaj Siha Pratice Head - Iformatio Maagemet, Big Data & Aalytics, Tata Cosultacy

More information

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2

The future of global data management is here: modular, scalable and integrated. MasterCard smartdata.gen2 The future of global data maagemet is here: modular, scalable ad itegrated MasterCard smartdata.ge2 Revolutioize your data. Trasform your busiess. MasterCard smartdata.ge2 is a revolutioary web-based

More information

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites

Digital Enterprise Unit. White Paper. Web Analytics Measurement for Responsive Websites Digital Eterprise Uit White Paper Web Aalytics Measuremet for Resposive Websites About the Authors Vishal Machewad Vishal Machewad has over 13 years of experiece i sales ad marketig, havig worked as a

More information

Comfort for Life CAPT CAPF CHPF CAUF CSCF

Comfort for Life CAPT CAPF CHPF CAUF CSCF Comfort for Life CAPT CAPF CHPF CAUF CSCF Evaporator Coils www.daikicomfort.com "I'm a Daiki Comfort Pro" Those five simple words ca offer you comfort like you ve ever experieced. The words mea that the

More information

An Approach to Fusion CRM Adoption

An Approach to Fusion CRM Adoption White Paper A Approach to Fusio CRM Adoptio May eterprise customers are ivestig time ad effort to evaluate how ext-geeratio Oracle eterprise applicatios will chage iteractios with iteral ad exteral stakeholders.

More information

From Customer Satisfaction to Customer Advocacy

From Customer Satisfaction to Customer Advocacy White Paper From Customer Satisfactio to Customer Advocacy Impact of First Time Resolutio (FTR) o Customer Satisfactio ad Sales Performace Baks ad Fiacial Istitutios are ivestig heavily i customer-cetric

More information

How To Understand And Understand The Risks Of Compliace

How To Understand And Understand The Risks Of Compliace A Valuable Tool to Uderstad ad Maage Your Compliace Risks The Uique Alterative to the Big Four Compliace is icreasigly beig idetified as a key risk withi a orgaizatio s eterprise risk maagemet (ERM) programs.

More information

Flood Emergency Response Plan

Flood Emergency Response Plan Flood Emergecy Respose Pla This reprit is made available for iformatioal purposes oly i support of the isurace relatioship betwee FM Global ad its cliets. This iformatio does ot chage or supplemet policy

More information

GoVal Group Government Consulting and Valuation Advisory Group. real. Real expertise. Real choices. Real value.

GoVal Group Government Consulting and Valuation Advisory Group. real. Real expertise. Real choices. Real value. GoVal Group Govermet Cosultig ad Valuatio Advisory Group real. Real expertise. Real choices. Real value. Novogradac s GoVal Group Specialized cosultig services from a idustry leader. real choices. A uique

More information

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production

Product Manager. Integrated management of intellectual property and workflows from pre-acquisition to post-production Product Maager Itegrated maagemet of itellectual property ad workflows from pre-acquisitio to post-productio Iformatio or frustratio? Publishig processes geerate a wealth of iformatio: about works, iteratios,

More information

France caters to innovative companies and offers the best research tax credit in Europe

France caters to innovative companies and offers the best research tax credit in Europe 1/5 The Frech Govermet has three objectives : > improve Frace s fiscal competitiveess > cosolidate R&D activities > make Frace a attractive coutry for iovatio Tax icetives have become a key elemet of public

More information

Domain 1: Designing a SQL Server Instance and a Database Solution

Domain 1: Designing a SQL Server Instance and a Database Solution Maual SQL Server 2008 Desig, Optimize ad Maitai (70-450) 1-800-418-6789 Domai 1: Desigig a SQL Server Istace ad a Database Solutio Desigig for CPU, Memory ad Storage Capacity Requiremets Whe desigig a

More information

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR

KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR THOUGHT LEADERSHIP KEY CONSIDERATIONS ABOUT SELECTING A CRM SYSTEM IN THE INSURANCE SECTOR I a market where it costs eight times more to wi ew customers tha retai the oes you already have, ay errors caused

More information

Grow your business with savings and debt management solutions

Grow your business with savings and debt management solutions Grow your busiess with savigs ad debt maagemet solutios A few great reasos to provide bak ad trust products to your cliets You have the expertise to help your cliets get the best rates ad most competitive

More information

Prescribing costs in primary care

Prescribing costs in primary care Prescribig costs i primary care LONDON: The Statioery Office 13.50 Ordered by the House of Commos to be prited o 14 May 2007 REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 454 Sessio 2006-2007 18 May

More information

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration

HiTech. White Paper. Adopting an Effective Strategy for Seamless Adoption of Cloud Integration HiTech White Paper Adoptig a Effective Strategy for Seamless Adoptio of Cloud Itegratio About the Author Vekata Nagedra Vekata Nagedra M. is a EAI ad Service Orieted Architecture (SOA) solutio architect

More information

Platform Solutions. White Paper. Sustainable Savings through Category Approach

Platform Solutions. White Paper. Sustainable Savings through Category Approach Platform Solutios White Paper Sustaiable Savigs through Category Approach About the Authors Sajit Ghati Sajit is a procuremet cosultat with TCS' Platform Solutios uit. He has over 20 years of experiece

More information

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology

INVESTMENT PERFORMANCE COUNCIL (IPC) Guidance Statement on Calculation Methodology Adoptio Date: 4 March 2004 Effective Date: 1 Jue 2004 Retroactive Applicatio: No Public Commet Period: Aug Nov 2002 INVESTMENT PERFORMANCE COUNCIL (IPC) Preface Guidace Statemet o Calculatio Methodology

More information

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition

Xantaro Maintenance Services & Operations. XTAC User Guide. UK Edition Xataro Maiteace Services & Operatios XTAC User Guide UK Editio XTAC WORKFLOW The Xataro Techical Assistace Cetre (XTAC) is the cetral iterface for all techical questios ad topics for products ad services

More information

Global Consulting Practice. White Paper. Application Portfolio Rationalization How IT Simplification and Standardization Ensure Business Growth

Global Consulting Practice. White Paper. Application Portfolio Rationalization How IT Simplification and Standardization Ensure Business Growth Global Cosultig Practice White Paper Applicatio Portfolio Ratioalizatio How IT Simplificatio ad Stadardizatio Esure Busiess Growth About the Author Sombit Neogi Sombit Neogi is a seior cosultat with TCS'

More information

Stamford Associates and Xafinity introduce the XS Total Returns Alliance

Stamford Associates and Xafinity introduce the XS Total Returns Alliance Stamford Associates ad Xafiity itroduce the XS Total Returs Alliace A uique partership providig holistic ad idepedet ivestmet cosultig services I clarity quality I itegrity Stamford Associates is a leadig

More information

How to use what you OWN to reduce what you OWE

How to use what you OWN to reduce what you OWE How to use what you OWN to reduce what you OWE Maulife Oe A Overview Most Caadias maage their fiaces by doig two thigs: 1. Depositig their icome ad other short-term assets ito chequig ad savigs accouts.

More information

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus

Enable Compliance, Quality, and Efficiency in Your Safety Operations with Oracle Argus Eable Compliace, Quality, ad Efficiecy i Your Safety Operatios with Oracle Argus A Complete Solutio for Cliical ad Post-Marketig Safety A costatly evolvig regulatory climate worldwide, the critical focus

More information

Creating a Culture of Health

Creating a Culture of Health Creatig a Culture of Health Creatig a culture of health is vital to improvig the health ad productivity of your workforce ad your bottom lie. To establish the right foudatio, you must have the right programs

More information

Preserving Your Financial Legacy with Life Insurance Premium Financing.

Preserving Your Financial Legacy with Life Insurance Premium Financing. Preservig Your Fiacial Legacy with Life Isurace Premium Fiacig. Prepared by: Keeth M. Fujita, Natioal Director, The Private Bak Specialty Fiace Group Life Isurace Premium Fiace. James Mosrie, Seior Wealth

More information

Baan Service Master Data Management

Baan Service Master Data Management Baa Service Master Data Maagemet Module Procedure UP069A US Documetiformatio Documet Documet code : UP069A US Documet group : User Documetatio Documet title : Master Data Maagemet Applicatio/Package :

More information

Six Optimization Opportunities in Multichannel Retailing

Six Optimization Opportunities in Multichannel Retailing White Paper Six Optimizatio Opportuities i Multichael Retailig Multichael retailers are facig challeges i adoptig e-commerce stadards ad so are strugglig to stay i touch with the chagig behavior of cosumers.

More information

How To Find FINANCING For Your Business

How To Find FINANCING For Your Business How To Fid FINANCING For Your Busiess Oe of the most difficult tasks faced by the maagemet team of small busiesses today is fidig adequate fiacig for curret operatios i order to support ew ad ogoig cotracts.

More information

CREATIVE MARKETING PROJECT 2016

CREATIVE MARKETING PROJECT 2016 CREATIVE MARKETING PROJECT 2016 The Creative Marketig Project is a chapter project that develops i chapter members a aalytical ad creative approach to the marketig process, actively egages chapter members

More information

FPO. A global telecom s strategy. for Canada

FPO. A global telecom s strategy. for Canada FPO A global telecom s strategy for Caada A global telecom s strategy for Caada Global telecommuicatios compaies that support multi-atioal corporatios (MNC) are tasked with providig a cosistet cliet experiece

More information

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions

3G Security VoIP Wi-Fi IP Telephony Routing/Switching Unified Communications. NetVanta. Business Networking Solutions 3G Security VoIP Wi-Fi IP Telephoy Routig/Switchig Uified Commuicatios NetVata Busiess Networkig Solutios Opportuity to lower Total Cost of Owership ad improve Retur o Ivestmet The ADTRAN Advatage ADTRAN

More information

Frequently Asked Questions

Frequently Asked Questions Logview Tax Frequetly Asked Questios Logview Tax FAQ Logview Tax FAQ Page 2 What is Logview Tax? Logview Tax is a suite of tax techology software products for Corporate Tax. Logview uderstads the types

More information

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY?

Investing in Stocks WHAT ARE THE DIFFERENT CLASSIFICATIONS OF STOCKS? WHY INVEST IN STOCKS? CAN YOU LOSE MONEY? Ivestig i Stocks Ivestig i Stocks Busiesses sell shares of stock to ivestors as a way to raise moey to fiace expasio, pay off debt ad provide operatig capital. Ecoomic coditios: Employmet, iflatio, ivetory

More information

Strategic. transformation. How the Best Companies for Leadership excel at both innovation and operational excellence

Strategic. transformation. How the Best Companies for Leadership excel at both innovation and operational excellence Strategic trasformatio How the Best Compaies for Leadership excel at both iovatio ad operatioal excellece Strategic trasformatio is a ogoig state of beig for the world s best led compaies. Hay Group s

More information

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life

TIAA-CREF Wealth Management. Personalized, objective financial advice for every stage of life TIAA-CREF Wealth Maagemet Persoalized, objective fiacial advice for every stage of life A persoalized team approach for a trusted lifelog relatioship No matter who you are, you ca t be a expert i all aspects

More information

ANALYTICS. Insights that drive your business

ANALYTICS. Insights that drive your business ANALYTICS Isights that drive your busiess Eterprises are trasformig their busiesses by supplemetig their databases with real ad up-to-date customer data. Aalytics, as a catalyst, refies raw data ad aligs

More information

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT

Advancement FORUM. www.acmaweb.org/advancement CULTIVATING LEADERS IN CASE MANAGEMENT H E A L T H C A R E D E L I V E R Y S Y S T E M C A S E M A N A G E M E N T E D U C A T I O N Advacemet FORUM CULTIVATING LEADERS IN CASE MANAGEMENT DATES AND LOCATIONS LOS ANGELES, CA DECEMBER 11 DALLAS,

More information

STAFFING AND SERVICES 2009 SURVEY

STAFFING AND SERVICES 2009 SURVEY STAFFING AND SERVICES 2009 SURVEY TABLE OF CONTENTS I. strategy + tactics: the evolvig hr role 2 II. about this report 4 III. Key FIdIgs 6 Iv. workforce overview 8 v. turover 12 vi. hr departmet structure

More information

Premier Edition for Brokerage General Agencies

Premier Edition for Brokerage General Agencies Premier Editio for Brokerage Geeral Agecies P R O D U C T O V E R V I E W Improve commuicatio ad streamlie busiess processes to drive ew growth Premier Editio for Brokerage Geeral Agecies The success of

More information

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated.

Introducing Your New Wells Fargo Trust and Investment Statement. Your Account Information Simply Stated. Itroducig Your New Wells Fargo Trust ad Ivestmet Statemet. Your Accout Iformatio Simply Stated. We are pleased to itroduce your ew easy-to-read statemet. It provides a overview of your accout ad a complete

More information

Commercial Real Estate Women Network

Commercial Real Estate Women Network Commercial Real Estate Wome Network About CREW Network Fouded i 1989, CREW Network is the idustry s premier busiess etworkig orgaizatio dedicated to ifluecig the success of the commercial real estate idustry

More information