NEWSFLASH SPRING/SUMMER

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1 F L E X W O R K F L O W NEWSFLASH SPRING/SUMMER

2 What it takes to be the Smart City Response to the HKSAR Budget A vision without a plan is just a dream. A plan without a vision is just drudgery. But a vision with a plan can make a change. Old Proverb 2 The issue of fiscal planning flared up when the Budget released, and it s indeed motivating to see that government will allocate more funds on IT development compared to the past. What s more, government also have lofty aims to move forward to be a Smart City with the digitization in governmental operations. We are glad when Mr. John Tsang affirmed that the government operations will further be digitalized and more paperless solutions will be actively implemented. The use of Internet of Things, sensors and big data analytics will be the core direction to enhance municipal management. Yet, IT infrastructure and smart technology development should be amply encouraged in future. In fact, it comes as no surprise that Hong Kong may risk in falling behind some Asian cities when competing in IT business development. Some industry members worried about the government being complacent with current stage, so other than budget allocation, specific timetable for IT facilities implementation and all-rounded support (infrastructure and policies) are also crucial for clustering smart technology development.

3 Front-end Business Process and Social Media Influence With the fast than ever evolution in technology, the spread of information dominantly defines a brand s position. The social media has made the online business world more transparent yet simultaneously more elusive. Recently, the International Data Corporation (IDC) survey has identified the trends in Business Process Management (BPM). The Top Business Processes Being Automated & Digitized ( ) # 3 Back-office Administration Sales & Marketing Customer Communications And how to strategically manage the Social Media Tools is the focal point in Sales & Marketing and Customer Communication. It is not surprised that Social BPM is the upcoming trend, while businesses are flocking to the online social battle, not to lag behind the times. A smarter way to manage your brand s social network ahead of other competitors can create defensible advantages. Here are key benefits of Social BPM * : Swiftly collect customer feedback to adjust process Disseminate knowledge to increase acceptance of new process Identify the core process that contributes to competitive differentiation Fewer than 20% of processes can differentiate a company in the eyes of its customers^, so the Social BPM helps to validate those efforts would indeed make a difference. Our goal is never to survive but thrive to react faster and more efficient, just to outperform at the pace of dynamic market. Sources: # Trends in Business Document Workflow Automation and Optimization Vary by Vertical Industry, Company Size, and by MPS Type International Data Corporation, * Social Media Can Play a Role in Business Process Management Mark Pearson, Harvard Business Review, ^ Value-Driven Business Process Management Peter Franz and Mathias Kirchmer, 2012.

4 In the beginning of 2014, FlexWorkflow presaged that we have had the plan of forming a more strategic alliance with other powerful leading forces in the market with the aim of creating more business values to all corporates. In the past few months, we have accomplished several successful events with our partners to introduce a more integrated solution to our customers. Canon Hongkong Company Limited FlexWorkflow Movie Premiere Night 2014 Smart Workflow Management Workshop Captain America: The Winter Soldier 21 Mar 23 May Apr FlexWorkflow and Canon have collaborated to organize a Smart Workflow Management Workshop at Canon office to introduce the integral solution for building a smarter office. There are successful case sharing, live demonstration and hands-on training in the workshop, where participants could increase understanding on the solution. To express the appreciation of the continuous support from customers and partners, FlexWorkflow gratefully invited all distinguished guests to join our annual grand event, the VIP Movie Premiere Night 2014, to enjoy the yearly most anticipated movie Captain America: The Winter Soldier at the Sky Cinema. FlexWorkflow and Canon will co-organize the Smart Workflow Management Workshop bi-monthly on a regular basis with the core commitment of continuous development on a more comprehensive workflow management solution to cater the needs of consumers in all industries. All guests are invited to the cinema VIP lounge with delicate pastries right before the show, and at the end, all guests had an enjoyable night with the blockbuster that made a remarkable success of the night. The Canon Smart Workflow Management Workshop is scheduled on a regular basis, and we hope to introduce a more comprehensive solution to automate all disjoint business process. The glamorous event welcomed about 200 distinguished customers and partners, and they all had an enjoyable night with the popular movie. Mr. Raymond Fung, Vice President, Business Imaging Group, Canon Hongkong Company Limited, gave an inspiring opening speech to the audience during the event. Mr. Eric Yeung, Managing Director, FlexWorkflow Limited, shared his vision on how the extendable solution collaborating with all strategic partners.

5 Besides the events with partners, we also have Wacom Hong Kong Limited FlexWorkflow X Wacom Seminar New Wave: Digital Signature Automation Solution Regular FlexWorkflow Design Training 25 Apr Feb 7 Mar 30 May 13 June 2014 FlexWorkflow and Wacom jointly organized a seminar to introduce a unique all-in-one solution, the Digital Signature Automation, and the seminar was taken place in the Regus Conference Centre, Wanchai. Digital Signature Automation effectively enhances security level with biometric verification as well as reduces paper consumption and total processing time, which ultimately saves costs and operates a low-carbon office. The strategic partnership of FlexWorkflow and Wacom will go on with their shared vision of providing innovative solutions to optimize business process. FlexWorkflow Design Training is regularly scheduled with the objectives of increasing the publics understanding of business process management and introducing effective means to support workflow handling in various organizations. All interested groups are from different industries and professions are welcome to join us. Throughout the training, each participant will be provided with one desktop computer to fully experience the software and a hands-on session to create the e-form and e-workflow, which users will have better savvy on the intuitive design tools and the validation of the entire workflow process. 5 The FlexWorkflow all-in-one platform with esignature Automation was first time demonstrated publicly, which really did arouse interests from audience. The training welcomes all IT professionals, system analysts, department heads, senior management and all other business leaders to experience the handy design tool. FlexWorkflow & Wacom showcases their latest products and digital signature technology with workflow solutions during the seminar. FlexWorkflow provides an extendable and integral platform for bridging other systems and applications to automate all business operations.

6 FlexWorkflow is now on 6 We have uploaded various interesting and informative video like the solution animation, our client reference as well as some demonstration videos, please check out our FlexWorkflow Channel and SUBSCRIBE us for instant updates! Across the years, FlexWorkflow really appreciates the support and trust from all our valuable customers, and therefore we have expressly invited some of them to share the experience and best practice on being with FlexWorkflow. The Bank of East Asia, Limited and Blue Cross (Asia-Pacific) Insurance Limited have long been the most prestige customers for years and our tight cooperation with mutual trust have created more business values than expected. This time, let Kelvin and Anthony tell you how FlexWorkflow optimizes their business processes. Kelvin Chan, General Manager The Bank of East Asia, East Asia Electronic Data Processing (Guangzhou) Limited Anthony Pau, Senior Project Manager Blue Cross (Asia-Pacific) Insurance Limited

7 Important Notice Earlier in February, FlexWorkflow made an important announcement to all customers about the support suspension for FlexWorkflow WebAgent. Due to Microsoft s extended support for Microsoft.NET Framework 1.1 has been suspended since 8 October 2013 and it caused directly impact on FlexWorkflow WebAgent with the Microsoft.NET framework 1.1. FlexWorkflow has long been committed to the mission of offering the best services far beyond expectations, for which we constantly improve our solutions to provide a more comprehensive care to your organization. To provide more extensive service to customers, the support service for FlexWorkflow WebAgent is prolonged until 30 September We are currently providing limited support service on FlexWorkflow WebAgent with no additional enhancements and patch updates, and FlexWorkflow WebAgent only supports Internet Explorer 9 or earlier versions. Therefore, it is recommended to upgrade the system to FlexWorkflow SilverlightAgent with.net framework 3.5 or above in order to enjoy the fully support from Microsoft and FlexWorkflow. After migration to FlexWorkflow SilverlightAgent with.net framework 3.5 or above, your company can enjoy the outstanding system performance and stability after system upgrade in order to optimize your daily operation eventually. If you have any enquiries on our upgrade service, please do not hesitate to contact our Support Team at support@flexworkflow.com during business hours. 7 FlexWorkFACT FlexWorkflow Process Management Service (FPMS) FlexWorkflow provides a standardized method for managing projects within a clearly defined framework, starting from the stages of Sales & Pre-sales, Project Implementation, Technical Training and After-Sales Support. Comprehensive system and strict control will be provided in each stage to ensure the quality service so the solution is well delivered to our clients eventually.

8 A Leading Business Process Management Solution FlexWorkflow Limited A member of FlexSystem Group Block A 4/F Eastern Sea Industrial Building Kwai Cheong Road Kwai Chung New Territories Hong Kong Tel. (852) Fax (852) info@flexworkflow.com Website Facebook Read Green! Copyright 2014 FlexWorkflow Limited. All Rights Reserved.