Feature Guide KX-TDE100 KX-TDE200

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1 Model Pure IP-PBX Feature Guide KX-TDE100 KX-TDE200 Thank you for purchasing a Panasonic Pure IP-PBX. Please read this manual carefully before using this product and save this manual for future use. KX-TDE100/KX-TDE200: PMMPR Software File Version or later

2 Introduction About this Feature Guide This Feature Guide is designed to serve as an overall feature reference for the Panasonic Pure IP-PBX. It explains what this PBX can do, and how to obtain the most out of its many features and facilities. This manual contains the following sections: Section 1, Call Handling Features Provides details about the call handling features. Section 2, System Configuration and Administration Features Provides details about the system configuration and administration features. Section 3, Appendix Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring tone tables, and the revision history of this Feature Guide. Index Provides feature titles and important words to help you access the required information easily. References Found in the Feature Guide Installation Manual References The required installation instruction titles described in the Installation Manual are noted for your reference. Programming Manual References PC Programming Manual The PC Programming titles and parameters described in the PC Programming Manual are noted for your reference. PT Programming Manual The PT Programming titles described in the PT Programming Manual are noted for your reference. Feature Guide References The related feature titles described in this Feature Guide are noted for your reference. User Manual References The operation required to implement the feature described in the User Manual is noted for your reference. Abbreviations There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the list in the next section for the meaning of each abbreviation. About the other manuals Along with this Feature Guide, the following manuals are available to help you install, and use this PBX: 2 Feature Guide

3 Installation Manual Provides instructions for installing the hardware and maintenance of the PBX. PC Programming Manual Provides step-by-step instructions for performing system programming using a PC. PT Programming Manual Provides step-by-step instructions for performing system programming using a PT. User Manual Provides operating instructions for end users using PTs, SLTs, PSs, or DSS Consoles. The KX-TDE100UK/KX-TDE200UK, KX-TDE100NE/KX-TDE200NE, KX-TDE100GR/KX-TDE200GR, and KX-TDE100CE/KX-TDE200CE are designed to interwork with the: Analogue Public Switched Telephone Network (PSTN) of European countries Pan-European Integrated Services Digital Network (ISDN) using ISDN basic rate access Pan-European Integrated Services Digital Network (ISDN) using ISDN primary rate access ONP 2048 kbit/s digital structured leased lines (D2048S) Panasonic Communications Co., Ltd./Panasonic Communications Company (U.K.) Ltd. declares that this equipment is in compliance with the essential requirements and other relevant provisions of Radio & Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC. Declarations of Conformity for the relevant Panasonic products described in this manual are available for download by visiting: Contact: Panasonic Services Europe a Division of Panasonic Marketing Europe GmbH Panasonic Testing Centre Winsbergring 15, Hamburg, Germany Trademarks Microsoft, Windows, and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Matsushita Electric Industrial Co., Ltd. is under licence. All other trademarks identified herein are the property of their respective owners. Notes The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, refer to How do I confirm the software version of the PBX or installed cards? in the FAQ of the PC Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT Programming Manual. Feature Guide 3

4 Some optional service cards, PTs, and features are not available in some areas. Please consult your certified Panasonic dealer for more information. Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the KX-TDE Maintenance Console's Information Before Programming. Install the latest version of Maintenance Console to view this information. Throughout this manual, PT displays and other displays are shown in English. Other languages may be available, depending on the country or area. In this manual, model number suffixes (e.g., KX-TDE100NE) are omitted unless necessary. All system programming can be performed through PC programming ( PC Programming). However, only a subset can be performed through PT programming ( PT Programming). In Section 1 Call Handling Features and Section 2 System Configuration and Administration Features, programming references that include a three-digit number, such as "000" indicate that system programming can be performed through PT programming. PC Programming The number within the brackets indicates the system menu number for the Maintenance Console [6-1] System Speed Dial CO Line Access Number + Telephone Number PT Programming The number within the brackets indicates the programming number that is entered when performing PT programming. [001] System Speed Dialling Number For further details, please refer to the PC Programming Manual and PT Programming Manual. 4 Feature Guide

5 Feature Highlights IPCMPR Card Features The IPCMPR card (the preinstalled Main Processing card) includes the following features and resources: VoIP Trunks/VoIP Extensions The IPCMPR card allows the use of IP trunks (H.323) and IP telephones (IP-PTs, IP softphones, and SIP extensions). By connecting a DSP card to the IPCMPR card, these IP trunks and extensions can be used. It is also possible to increase the number of IP trunks (max. 32) and extensions (max. 128) through the purchase of activation key cards. LAN Connection The IPCMPR card comes included with a Local Area Network (LAN) port (RJ45 port) allowing for the PBX to be connected to a LAN. Computer Telephony Integration (CTI) Features Connecting a PC to a DPT, or connecting a CTI Server to this PBX, allows functions of the PC, PBX and extensions to be integrated. For example, detailed caller information can be taken from a database and displayed on the PC as a call arrives, or the PC can dial numbers for the extension automatically. ( Computer Telephony Integration (CTI)) Built-in Simplified Voice Message (SVM) Features The IPCMPR card comes preinstalled with the SVM feature (2 channels), allowing for simple answering machine services to be supported. ( Built-in Simplified Voice Message (SVM)) Internet Protocol (IP) Telephone Features This PBX supports the following telephone features that use IP: IP-PT Features This PBX supports the connection of IP-PTs which function almost identically to normal PTs. However, they connect to the PBX over a LAN and make and receive calls using IP. In addition, KX-NT300 series IP-PTs support the following features: Self Labelling (KX-NT366 only): The LCDs featured next to the 12 flexible buttons of the KX- NT366 can be programmed to display information regarding the setting of the corresponding flexible button. In addition, the flexible buttons can be organised into 4 pages allowing you to assign a total of 4 items to each physical button. ( Self Labelling (KX-NT366 only)) Optional Modules: ( IP Proprietary Telephone (IP-PT)) KX-NT307 Bluetooth Module: Allows for a Bluetooth wireless headset to be connected to a KX-NT300 series IP-PT. KX-NT303 Add-on 12 Key Module: Allows for 12 additional flexible buttons to be connected to a KX-NT346 or KX-NT343. KX-NT305 Add-on 60 Key Module: Allows for 60 additional flexible buttons to be connected to a KX-NT346 or KX-NT343. High Sound Quality: Calls between KX-NT300 series IP-PTs support G.722 CODEC allowing for high sound quality conversations. ( Peer-to-Peer Connection) SIP (Session Initiation Protocol) Extensions This PBX supports the connection of third party SIP supported IP telephones (hardphones and softphones). SIP Extensions make and receive calls using IP. ( SIP (Session Initiation Protocol) Extension) IP Softphones This PBX supports the connection of Panasonic IP softphones, providing IP-PT operations and features using software on a PC. Feature Guide 5

6 Internet Protocol (IP) Related Features Server Connection This PBX supports the connection to the following servers, allowing for enhanced efficiency and record keeping: SNMP Server: Allows for users assigned as SNMP managers to manage and receive PBX system status information, such as local alarm information and general system activity using Simple Network Management Protocol (SNMP). ( Simple Network Management Protocol (SNMP) System Monitor) SNTP Server: Allows for the PBX to automatically receive and update the time setting using Simple Network Time Protocol (SNTP). ( Automatic Setup) DHCP Server: Allows for this PBX to receive IP addresses from a Dynamic Host Configuration Protocol (DHCP) server. ( Dynamic Host Configuration Protocol (DHCP) Assignment) Peer-to-peer Connection Intercom calls can be made between peer-to-peer compatible IP extensions allowing for communication without using the PBX's VoIP resources. ( Peer-to-Peer Connection) Networking Features This PBX supports the following networking features: Voice over Internet Protocol (VoIP) Network The PBX can connect to another PBX via a private IP network. In this case, voice signals are converted into IP packets and sent through this network. Automatic rerouting of VoIP calls to public trunks is also available, in case of network difficulties. ( Voice over Internet Protocol (VoIP) Network) TIE Line Service A TIE line is a privately leased communication line between two or more PBXs, which provides cost effective communications between company members at different locations. ( TIE Line Service) Virtual Private Network (VPN) VPN is a service provided by the VPN service provider. It uses an existing public line as if it were a private line. ( Virtual Private Network (VPN)) QSIG Network QSIG is a protocol based on ISDN (Q.931) and offers enhanced PBX features in a private network of two or more connected PBXs. ( QSIG Standard Features) External Device Support The following are just a few of the many useful optional devices available to enhance your telephony system: Portable Station (PS) Features PSs can be connected to this PBX. It is possible to use the PBX features using the PS like a PT. This PBX supports basic CSs (allows up to 4 PSs to be on a call simultaneously) as well as high-density CSs (allows up to 8 PSs to be on a call simultaneously). A PS can also be used in parallel with a wired telephone (Wireless XDP Parallel Mode). In this case, the wired telephone is the main telephone and the PS is the sub telephone. ( 1.25 Portable Station (PS) Features) Cellular Phone Features (KX-NCS4910 required) This PBX supports the use of cellular phones destinations with the PBX. In combination with the use of certain features such as Virtual PS, DISA, and XDP Parallel mode, cellular phones can make and receive calls as if they were registered extensions. ( Cellular Phone Features SUMMARY) 6 Feature Guide

7 Phone Assistant (PA) Pro Series This PBX supports KX-TDA Phone Assistant Pro Series applications, a collection of highly-intuitive CTI applications that allow you to use your PC to access a variety of PBX features conveniently and efficiently. PA Pro series applications combine the efficiency and user-friendliness of CTI applications with the convenience of server-based applications, allowing User IDs, passwords and PBX settings to be configured over a web browser. Voice Mail Features This PBX supports Voice Processing Systems (VPS) with DTMF Integration as well as DPT (Digital) Integration, connected locally and over a network. ( 1.24 Voice Message Features) ACD Report Server (KX-NCV200) This PBX supports VPSs with an ACD Report Server. In addition to VPS features, the ACD Report Server provides you with a variety of features, such as monitoring, reporting, call logging features and creating performance graphs, to manage call information efficiently. Other Useful Features Easy Installation and Setup With Physical Cards: By simply connecting telephones and outside lines to analogue extension and trunk cards you can make and receive calls. For digital trunks (e.g., E1, T1, etc.), it may be necessary to first make the required settings and restart the PBX. With Virtual Cards: By connecting the PBX to the LAN, installing each virtual card and registering the IP telephones through system programming, you can make and receive calls. Enhanced Walking Extension Feature It is possible to use the Walking Extension feature with extensions in Service-in (functions normally) and Service-out (cannot make trunk calls or receive calls) modes, allowing users to use their extensions at home and at work, or for multiple users who work in shifts to use their own extension settings on a single telephone. ( Enhanced Walking Extension) Built-in Small Call Centre Features An incoming call distribution (ICD) group ( Incoming Call Distribution Group Features) can be used as a small call centre with the following features: Queuing Feature When a preprogrammed number of extensions in an ICD group are busy, additional incoming calls can wait in a queue. While callers are waiting in the queue, they can be sent an outgoing message (OGM) informing the caller of the current situation, or be redirected to another destination or disconnected depending on the amount of time the caller has been waiting. ( Queuing Feature) Log-in/Log-out ICD group members can join (Log-in) or leave (Log-out) their groups manually. After a call is completed, a preprogrammed time period where users will not receive calls can be assigned (Wrap-up). This gives time for users to make reports about the previous call without be interrupted or allows users to not receive calls while they are taking a break. ( Log-in/Log-out) VIP Call The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups. ( VIP Call) Hospitality Features This PBX has several features allowing it to be used effectively and efficiently in a hotel-type environment. These features allow extensions assigned as hotel operators to change and monitor the Feature Guide 7

8 8 Feature Guide room status of guest rooms, check or set wake-up calls, and print out records of guest charges. ( Hospitality Features SUMMARY)

9 List of Abbreviations A AA Automated Attendant ACD Automatic Call Distribution ANI Automatic Number Identification AOC Advice of Charge APT Analogue Proprietary Telephone ARS Automatic Route Selection B BGM Background Music BRI Basic Rate Interface C CCBS Completion of Calls to Busy Subscriber CF Call Forwarding by ISDN CLI Calling Line Identification CLIP Calling Line Identification Presentation CLIR Calling Line Identification Restriction CNIP Calling Name Identification Presentation CNIR Calling Name Identification Restriction COLP Connected Line Identification Presentation COLR Connected Line Identification Restriction CONP Connected Name Identification Presentation CONR Connected Name Identification Restriction COS Class of Service CPC Calling Party Control CS Cell Station CT Call Transfer by ISDN CTI Computer Telephony Integration D DDI Direct Dialling In DHCP Dynamic Host Configuration Protocol DID Direct Inward Dialling DIL Direct In Line DISA Direct Inward System Access DND Do Not Disturb DPT Digital Proprietary Telephone DSS Direct Station Selection DTMF Dual Tone Multi-Frequency Feature Guide 9

10 E F EFA External Feature Access FWD Call Forwarding G G-CO Group-CO I L ICD Incoming Call Distribution ICMP Internet Control Message Protocol IP-PT IP Proprietary Telephone IRNA Intercept Routing No Answer ISDN Integrated Services Digital Network L-CO Loop-CO LCS Live Call Screening LED Light Emitting Diode M MCID Malicious Call Identification MSN Multiple Subscriber Number N NDSS Network Direct Station Selection O OGM Outgoing Message OHCA Off-hook Call Announcement OPX Off Premise Extension P P-MP Point-to-multipoint P-P Point-to-Point PDN Primary Directory Number PIN Personal Identification Number PING Packet Internet Groper PRI Primary Rate Interface PS Portable Station PT Proprietary Telephone S S-CO Single-CO SDN Secondary Directory Number 10 Feature Guide

11 SIP Session Initiation Protocol SLT Single Line Telephone SMDR Station Message Detail Recording SNMP Simple Network Management Protocol SNTP Simple Network Time Protocol SVM Built-in Simplified Voice Message T TAFAS Trunk Answer from Any Station TEI Terminal Endpoint Identifier TRG Trunk Group TRS/Barring Toll Restriction/Call Barring U UCD Uniform Call Distribution V VM Voice Mail VoIP Voice over Internet Protocol VPN Virtual Private Network VPS Voice Processing System X XDP EXtra Device Port Feature Guide 11

12 Table of Contents 1 Call Handling Features Incoming Call Features Incoming Trunk Call Features Incoming Trunk Call Features SUMMARY Direct In Line (DIL) Direct Inward Dialling (DID)/Direct Dialling In (DDI) Multiple Subscriber Number (MSN) Ringing Service Calling Line Identification (CLI) Distribution Intercept Routing Intercept Routing No Destination Internal Call Features Internal Call Features SUMMARY Internal Call Block Incoming Call Indication Features Incoming Call Indication Features SUMMARY Ring Tone Pattern Selection Call Waiting Receiving Group Features Idle Extension Hunting Incoming Call Distribution Group Features Incoming Call Distribution Group Features SUMMARY Group Call Distribution Outside Destinations in Incoming Call Distribution Group Queuing Feature VIP Call Overflow Feature Log-in/Log-out Supervisory Feature Call Forwarding (FWD)/Do Not Disturb (DND) Features Call Forwarding (FWD)/Do Not Disturb (DND) Call Forwarding (FWD)/Do Not Disturb (DND) SUMMARY Call Forwarding (FWD) Do Not Disturb (DND) FWD/DND Button, Group FWD Button Answering Features Answering Features Answering Features SUMMARY Line Preference Incoming Call Pickup Hands-free Answerback Making Call Features Predialling Automatic Extension Release Intercom Call Trunk Call Features Trunk Call Features SUMMARY Emergency Call Account Code Entry Dial Type Selection Reverse Circuit Trunk Busy Out Pause Insertion Host PBX Access Code (Access Code to the Telephone Company from a Host PBX) Feature Guide

13 Special Carrier Access Code Seizing a Line Features Seizing a Line Features SUMMARY Line Preference Outgoing Trunk Access Memory Dialling Features Memory Dialling Features Memory Dialling Features SUMMARY One-touch Dialling KX-T7710 One-touch Dialling Last Number Redial Speed Dialling Personal/System Quick Dialling Hot Line Primary Directory Number (PDN)/Secondary Directory Number (SDN) Features Primary Directory Number (PDN)/Secondary Directory Number (SDN) Extension Busy Line/Busy Party Features Automatic Callback Busy (Camp-on) Executive Busy Override Call Monitor Second Call Notification to Busy Extension Second Call Notification to Busy Extension SUMMARY Call Waiting Tone Off-hook Call Announcement (OHCA) Whisper OHCA Toll Restriction (TRS)/Call Barring (Barring) Features Toll Restriction (TRS)/Call Barring (Barring) Budget Management Extension Dial Lock Dial Tone Transfer Walking COS Verification Code Entry Automatic Route Selection (ARS) Features Automatic Route Selection (ARS) Conversation Features Hands-free Operation Off-hook Monitor Mute Headset Operation Data Line Security Flash/Recall/Terminate External Feature Access (EFA) Trunk Call Limitation Parallelled Telephone Calling Party Control (CPC) Signal Detection Transferring Features Call Transfer Holding Features Call Hold Call Park Call Splitting Music on Hold Conference Features Feature Guide 13

14 Conference Features Conference Features SUMMARY Conference Privacy Release Paging Features Paging Broadcasting Features Broadcasting Optional Device Features Doorphone Call Door Open Trunk Answer From Any Station (TAFAS) Background Music (BGM) Outgoing Message (OGM) Direct Inward System Access (DISA) External Sensor External Relay Control Caller ID Features Caller ID Incoming Call Log Message Features Message Waiting Absent Message Proprietary Telephone (PT) Features Fixed Buttons Flexible Buttons LED Indication Display Information Integrated Services Digital Network (ISDN) Service Features Integrated Services Digital Network (ISDN) Integrated Services Digital Network (ISDN) SUMMARY Calling/Connected Line Identification Presentation (CLIP/COLP) Advice of Charge (AOC) Call Forwarding (CF) by ISDN (P-MP) Call Forwarding (CF) by ISDN (P-P) Call Hold (HOLD) by ISDN Call Transfer (CT) by ISDN Three-party Conference (3PTY) by ISDN Malicious Call Identification (MCID) Completion of Calls to Busy Subscriber (CCBS) ISDN Extension ISDN Service Access by Keypad Protocol E1 Line Service Features E1 Line Service T1 Line Service Features T1 Line Service Voice Message Features Built-in Simplified Voice Message (SVM) Voice Mail Features Voice Mail (VM) Group Voice Mail DTMF Integration Voice Mail DPT (Digital) Integration Portable Station (PS) Features Feature Guide

15 Portable Station (PS) Connection PS Ring Group PS Directory PS Feature Buttons Wireless XDP Parallel Mode Virtual PS Administrative Information Features Record Log Features Station Message Detail Recording (SMDR) Syslog Record Management Printing Message Call Charge Services Hospitality Features Hospitality Features SUMMARY Room Status Control Call Billing for Guest Room Extension Controlling Features Extension Personal Identification Number (PIN) Extension Feature Clear Walking Extension Features Walking Extension Enhanced Walking Extension Timed Reminder Audible Tone Features Dial Tone Confirmation Tone Networking Features TIE Line Service Voice over Internet Protocol (VoIP) Network Virtual Private Network (VPN) QSIG Standard Features QSIG Standard Features SUMMARY Calling/Connected Line Identification Presentation (CLIP/COLP) and Calling/Connected Name Identification Presentation (CNIP/CONP) by QSIG Call Forwarding (CF) by QSIG Call Transfer (CT) by QSIG Completion of Calls to Busy Subscriber (CCBS) by QSIG QSIG Enhanced Features Network Direct Station Selection (NDSS) Centralised Voice Mail Network ICD Group PS Roaming by Network ICD Group IP Telephone Features IP Proprietary Telephone (IP-PT) SIP (Session Initiation Protocol) Extension Peer-to-Peer Connection Self Labelling (KX-NT366 only) Computer Telephony Integration (CTI) Features Computer Telephony Integration (CTI) PC Phone/PC Console Cellular Phone Features Cellular Phone Features SUMMARY Feature Guide 15

16 2 System Configuration and Administration Features System Configuration Hardware Extension Port Configuration System Configuration Software Class of Service (COS) Group Tenant Service Time Service Operator Features Manager Features System Data Control PC Programming PT Programming Password Security Quick Setup Automatic Setup Flexible Numbering/Fixed Numbering Floating Extension Software Upgrading Fault Recovery/Diagnostics Power Failure Transfer Power Failure Restart Local Alarm Information Simple Network Management Protocol (SNMP) System Monitor Dynamic Host Configuration Protocol (DHCP) Assignment Packet Internet Groper (PING) Confirmation Appendix Capacity of System Resources Tones/Ring Tones Tones/Ring Tones Supported Management Information Base (MIB) Table Index Feature Guide

17 Section 1 Call Handling Features Feature Guide 17

18 1.1 Incoming Call Features 1.1 Incoming Call Features Incoming Trunk Call Features Incoming Trunk Call Features SUMMARY Description Incoming calls via a trunk (public line) are distributed to their destinations according to one of several distribution methods. 1. Available Networking Type for Each Card Type Each trunk port of an optional trunk card or the IPCMPR card can be assigned a networking type: Public, Private, or VPN (Virtual Private Network) [1-1] Slot T1 Port Trunk Property (for TIE channel) [1-1] Slot E1 Port Trunk Property [1-1] Slot E&M Port Trunk Property [10-2] DIL Table & Port Settings DIL Trunk Property Card Type Channel/ Protocol Type Public (DIL/DID/ DDI/MSN) Networking Type Private (TIE)* 1 Virtual Private Network (VPN)* 2 IPCMPR (V-IPGW) H.323 * IP-GW H.323 * LCOT DID * * T1 LCOT GCOT DID * * * TIE (E & M) * E1 OPX (EXTN.) DR2 * E & M E & M-C E & M-P * * * 18 Feature Guide

19 1.1 Incoming Call Features Card Type Channel/ Protocol Type Public (DIL/DID/ DDI/MSN) Networking Type Private (TIE)* 1 Virtual Private Network (VPN)* 2 BRI/PRI CO * Extension QSIG-Master * QSIG-Slave * *: Enable (default); : Enable *1 : TIE Line Service *2 : Virtual Private Network (VPN) 2. Distribution Method One of the following methods can be assigned to each trunk port: Method Direct In Line (DIL) Description & Reference Directs a call to a preprogrammed single destination (e.g., the operator) Direct In Line (DIL) Direct Inward Dialling (DID) Directs a call with a DID number from a DID line to a preprogrammed destination. DID is also known as Direct Dialling In (DDI) Direct Inward Dialling (DID)/Direct Dialling In (DDI) Multiple Subscriber Number (MSN) Ringing Service Directs a call with an MSN from an ISDN line to a preprogrammed destination Multiple Subscriber Number (MSN) Ringing Service 3. Destination Change with the Caller's Identification Number The Calling Line Identification (CLI) Distribution feature works in conjunction with the DIL/DID/DDI/MSN features. Feature Calling Line Identification (CLI) Distribution Description & Reference Directs a call to a CLI destination if the caller's identification number has been assigned in the Caller ID Table Calling Line Identification (CLI) Distribution Feature Guide 19

20 1.1 Incoming Call Features 4. Available Distribution Feature for Each Optional Trunk Card Type Trunk Card Type Channel Type Feature DIL DID/DDI MSN LCOT * DID * T1 LCOT GCOT * * DID * TIE (E & M) * E1 DR2 * E & M E & M-C E & M-P * * * BRI PRI CO CO * * *: Enable (default); : Enable 5. Available Destinations Destination Availability Wired Extension (PT/SLT/SIP Extension/ISDN Extension/T1-OPX) PS Incoming Call Distribution Group PS Ring Group Floating Extension no. for SVM VM Group (DTMF/DPT) External Pager (TAFAS) DISA Analogue/ISDN Remote Maintenance Idle Line Access no. + Phone no. Trunk Group Access no. + Trunk Group no. + Phone no. Other PBX Extension (TIE with no PBX Code) 20 Feature Guide

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