Big VimpelComRussia

Size: px
Start display at page:

Download "Big Data @ VimpelComRussia"

Transcription

1 Big VimpelComRussia Cases, processes & business integration Sergey Marin Program Manager Big Data 1

2 2

3 The global program positioned outside of core business functions allows to satisfy needs of all internal & external customers Big Data customer departments Big Data program Target marketing/cbm Big Data Idea Factory Big Data Platform Retail Customer experience B2B Network development Customer care Demand for analytics Use cases generation and analysis Advantages Systematic approach towards business discovery ensures continues flow of project initiatives Overall guidance takes care of cross-department integration & solution re-use Implementation projects Storage & integration of big quantities of unstructured unrelated data, connection of the data sources Advantages Working with unstructured data minimizes effort to make data available Storage of unrelated data allows for cross-department & crossfunctional integration Overall platform ensures quick time to market of new initiatives Overall Big Data Advantages: Satisfy demand of all Vimpelcom departments due to integration of data sources & analytical expertise Continues idea generation & process for idea assessment & further implementation Environment for quick piloting, tailoring & value confirmation of marketing & analytical initiatives & ideas Quick time to market for new ideas & re-use of analytical tools & sources across all departments Governance over all Big Data related activities for correct prioritization & to avoid double spending 3

4 The following roles are involved in Big Data analytics projects & activities Role Idea generation Project implementation Business Owner Authorize project implementation based on provided Business Case Acceptance of created solution Business Representative Confirm initial viability of Big Data idea Contribute revenue part of financial justification Oversee implementation from department perspective Perform acceptance verification Business Analyst Propose Big Data idea Justify viability Create combined business case including revenue & costs Formulate exact requirements Guide implementation from content perspective Define acceptance criteria Data Scientist Assess feasibility of idea implementation in models Assess effort for data model creation Create statistical or data model Implement model using Big Data techniques Data Engineer Assess feasibility of idea implementation in software Assess effort for implementation Connect & integrate required sources for idea implementation Project Manager Project team forming Responsible for idea implementation 4

5 We leverage Big Data Analytics to both improve offerings of our core services and to create independent source of revenue & Data monetization Internal use Revenue streams based on core services, customer experience, retention, loyalty as well as cost & efficiency optimization based on more detailed customer, network & services insight External use Aggregated customer analytics to businesses & government agencies Partner loyalty programs where customers can opt-in and receive relevant offerings 5

6 We use Big Data for a variety of Business application areas UpSell Customer experience Call center Retention 3 rd party analytics Big Data business areas Network developemnt Antispam/antifraud Partner services Retail network М2М 6

7 Big Data ecosystem CDR Geo-locational data Subscriber profile/crm IVR Data sources Self service/mobile application Social networks Payments Network events Big Data program Idea factory Big Data platform SMS Self service Outgoing calls CRM IVR Communication channels Social networks Mobile applications Self service 7

8 Big Data sample cases at VimpelCom Geolocation services 1. Upsells using geolocation services: Roaming offer when arriving at airport Next best action offer when subscriber is near office LTE promotion in areas with good coverage Main challenges: Monitoring of total client base movement in real time Analysis of historical data in order to filter groups of people (often located in the zone) which are not suitable for offer Client streams management 1. Own shops traffic balancing 2. Monitoring of customer contact points with the company (self service, call centre, visit in office, no optimal allocation of flows) Main challenges: Location monitoring across total client base Integration of data from all sources containing information about the contacts with clients Customer experience management 1. Monitoring and management of the client s connection quality: To inform and generate retention offer in order to retain customers in case of service degradation Mapping of service quality to customer complaints & NPS score Call centre 1. Call-center load optimization and customer experience improvement: Adaptation of IVR using information about the client's problems (call drops, rapid balance changes) Customer preferred language determination based on client calls profile and adaptation of IVR Main challenges: Service quality information in real time across the total customer base on customer level 8

4How Marketing Leaders Can Take Control of Data for Better

4How Marketing Leaders Can Take Control of Data for Better Steps to Achieve Better Marketing Results 4How Marketing Leaders Can Take Control of Data for Better Marketing Performance and Customer Interactions As a marketing leader, you rely heavily on data to inform

More information

A new level in efficiency Service catalogue

A new level in efficiency Service catalogue A new level Service catalogue in efficiency Introducing Qvantel BSS services A new level in efficiency As the global telecom operator landscape remains highly competitive, pressure is created for operators

More information

LEVERAGING BIG DATA TO OPTIMIZE CUSTOMER EXPERIENCE. 16 th November, 2015

LEVERAGING BIG DATA TO OPTIMIZE CUSTOMER EXPERIENCE. 16 th November, 2015 LEVERAGING BIG DATA TO OPTIMIZE CUSTOMER EXPERIENCE 16 th November, 2015 NICE VISION Empowering Organizations to Work Smarter by Unleashing the Power of Data ~25,000 Customers >80% Fortune 100 Customers

More information

PROPOSITION. Store Call Management: Driving enhanced multi-channel service. Proven expertise, tailored solutions

PROPOSITION. Store Call Management: Driving enhanced multi-channel service. Proven expertise, tailored solutions PROPOSITION : Driving enhanced multi-channel service Proven expertise, tailored solutions 2 Proposition : Driving enhanced multi-channel service Managing the omni-channel challenge As customer expectations

More information

The Customer and Marketing Analytics Maturity Model

The Customer and Marketing Analytics Maturity Model EBOOK The Customer and Marketing Analytics Maturity Model JOE DALTON, SMARTFOCUS $ INTRODUCTION Introduction Customers are engaging with businesses across an increasing number of touch points websites,

More information

Microsoft Business Analytics Accelerator for Telecommunications Release 1.0

Microsoft Business Analytics Accelerator for Telecommunications Release 1.0 Frameworx 10 Business Process Framework R8.0 Product Conformance Certification Report Microsoft Business Analytics Accelerator for Telecommunications Release 1.0 November 2011 TM Forum 2011 Table of Contents

More information

Turning Big Data into a Big Opportunity

Turning Big Data into a Big Opportunity Customer-Centricity in a World of Data: Turning Big Data into a Big Opportunity Richard Maraschi Business Analytics Solutions Leader IBM Global Media & Entertainment Joe Wikert General Manager & Publisher

More information

Big Data - An Automotive Outlook

Big Data - An Automotive Outlook Big Data - An Automotive Outlook Graeme Banister, Frost & Sullivan The Hague 12 th September 2013 Table of Contents Frost & Sullivan Overview 3 Big Data Basics 6 Big Data & The Automotive Ecosystem 9 Big

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Telecommunications Point of View October 2014

Telecommunications Point of View October 2014 for a Smarter Planet Telecommunications Point of View October 2014 Peter Harrison Smarter Planet Industry Solutions Leader Central and Eastern Europe IBM Software Group Peter.Harrison@pl.ibm.com +48 693

More information

STATE OF B2B MOBILE MARKETING 2015

STATE OF B2B MOBILE MARKETING 2015 STATE OF B2B MOBILE MARKETING 2015 Research Report - May 2015 WHO WE SPOKE TO Number of mobile phone users globally overtook the number of desktop users sometime last year. More and more business executives

More information

Marketing Automation. Peter Yeung // London, UK, 20 June 2013

Marketing Automation. Peter Yeung // London, UK, 20 June 2013 Marketing Automation Peter Yeung // London, UK, 20 June 2013 Image: EPiServer Not Tom Peter Yeung Director of Business Development peter.yeung@episerver.com Source: http://blogs.hbr.org/cs/2012/08/marketers_flunk_the_big_data_test.html

More information

White Paper. Real-time Customer Engagement and Big Data are Changing Marketing

White Paper. Real-time Customer Engagement and Big Data are Changing Marketing Real-time Customer Engagement and Big Data are Changing Marketing Real-time Customer Engagement and Big Data are Changing Marketing Marketing is rapidly approaching to what marketers have often dreamed

More information

12/10/2012. Real-Time Analytics & Attribution. Client Case Study: Staples. Noah Powers Principal Solutions Architect, Customer Intelligence, SAS

12/10/2012. Real-Time Analytics & Attribution. Client Case Study: Staples. Noah Powers Principal Solutions Architect, Customer Intelligence, SAS Real-Time Analytics & Attribution Noah Powers Principal Solutions Architect, Customer Intelligence, SAS Patty Hager Analytics Manager, Content/Communication/Entertainment, SAS Suneel Grover Solutions Architect,

More information

EVERYTHING THAT MATTERS IN ADVANCED ANALYTICS

EVERYTHING THAT MATTERS IN ADVANCED ANALYTICS EVERYTHING THAT MATTERS IN ADVANCED ANALYTICS Marcia Kaufman, Principal Analyst, Hurwitz & Associates Dan Kirsch, Senior Analyst, Hurwitz & Associates Steve Stover, Sr. Director, Product Management, Predixion

More information

Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55.

Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55. Brazilian Mobile Advertising Services Market Application-to-peer SMS Advertising is Expected to Generate a CAGR of 55.5% until 2019 9838-65 January 2015 Contents Section Slide Number Executive Summary

More information

Powering Business Value and Seamless Experiences. GSMA Mobile Connect Accelerator and API Exchange by Apigee

Powering Business Value and Seamless Experiences. GSMA Mobile Connect Accelerator and API Exchange by Apigee Powering Business Value and Seamless Experiences GSMA Mobile Connect Accelerator and API Exchange by Apigee Apigee Digital Value Chain for Network Operators and Service Providers APP DEVELOPER Wants to

More information

The Incredible Journey The Transformative Power Of A Holistic Customer Journey Strategy

The Incredible Journey The Transformative Power Of A Holistic Customer Journey Strategy A Forrester Consulting Thought Leadership Paper Commissioned By IBM June 2016 The Incredible Journey The Transformative Power Of A Holistic Customer Journey Strategy Table Of Contents Executive Summary...

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

B2B opportunity predictiona Big Data and Advanced. Analytics Approach. Insert

B2B opportunity predictiona Big Data and Advanced. Analytics Approach. Insert B2B opportunity predictiona Big Data and Advanced Analytics Approach Vodafone Global Enterprise Manu Kumar, Head of Targeting, Optimization & Data Science Insert Agenda Why B2B opportunities are hard to

More information

White Paper. Cross-channel Marketing: Go Mobile. Go Social.

White Paper. Cross-channel Marketing: Go Mobile. Go Social. Cross-channel Marketing: Go Mobile. Go Social. Cross-channel Marketing: Go Mobile. Go Social. Introduction: Mobile and Social Media and Buying Cross-channel marketing is evolving from the vast number of

More information

The Omni-Channel Customer Experience. Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting

The Omni-Channel Customer Experience. Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting The Omni-Channel Customer Experience Blair Pleasant - COMMfusion Art Rosenberg - Unified View Don Van Doren - UniComm Consulting Contact Center Trends Sourcing options increasing cloudiness New capabilities

More information

KNOWESIS S Jus ad dat

KNOWESIS S Jus ad dat KNOWESIS S Jus ad dat About Sift With Knowesis Sift Communications Service Providers (CSPs) can continuously monitor the contextual state of all individual subscribers. This contextual awareness enables

More information

COMPANY PROFILE. Plot 1168, Botswana Road, Gaborone P.O.Box 1633 AAD, Poso House, Gaborone Tel: +267 3927335 Mobile: +267 72362735

COMPANY PROFILE. Plot 1168, Botswana Road, Gaborone P.O.Box 1633 AAD, Poso House, Gaborone Tel: +267 3927335 Mobile: +267 72362735 COMPANY PROFILE Who we are Oqis Digital Communications is a marketing and messaging (SMS) service provider for businesses looking to advertise products, send business notifications or alerts, receive feedback

More information

Big Data Management and Predictive Analytics as-a-service for the Retail Industry

Big Data Management and Predictive Analytics as-a-service for the Retail Industry Big Data Management and Predictive Analytics as-a-service for the Retail Industry Serendio Predictive Analytics for the Retail Industry 2 Executive Summary The biggest and most successful retailers today,

More information

The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment

The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment The Expert Corner Big Data Analytics : A buzz word that has reality in the telecom environment The disintermediation of the value chain in the telecommunications world has become a reality for executives

More information

Chapter. Enterprise Business Systems

Chapter. Enterprise Business Systems Chapter 4 Enterprise Business Systems Learning Objectives Identify and give examples to illustrate the following aspects of customer relationship. Business processes supported Customer and business value

More information

Trends In Data Quality And Business Process Alignment

Trends In Data Quality And Business Process Alignment A Custom Technology Adoption Profile Commissioned by Trillium Software November, 2011 Introduction Enterprise organizations indicate that they place significant importance on data quality and make a strong

More information

Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities. Cristina Viscontino SoftwareAG Solution Architect

Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities. Cristina Viscontino SoftwareAG Solution Architect Agilità per perseguire nuovi modelli di business e creare nuovo valore nel mercato delle utilities Cristina Viscontino SoftwareAG Solution Architect Software AG Agilità per perseguire nuovi modelli di

More information

Marketing strategies for highly personalized online experiences

Marketing strategies for highly personalized online experiences Marketing strategies for highly personalized online experiences Retail Perspective Personalization is retail s future; especially as more advanced technologies allow marketers to handle personalization

More information

How to Gain Competitive Advantage with Advanced Analytics in Telco Market Apr 2015

How to Gain Competitive Advantage with Advanced Analytics in Telco Market Apr 2015 How to Gain Competitive Advantage with Advanced Analytics in Telco Market Apr 2015 Luiz Rodolfo M. Pires SAS Senior Consultant Telecom Industry Specialist Communications TRENDS Data is key revenue growth

More information

Gaining Customer Insight through Big Data Analytics

Gaining Customer Insight through Big Data Analytics inform innovate accelerate optimize Gaining Customer Insight through Big Data Analytics Rob Rich MD TM Forum Insights rrich@tmforum.org January 29, 2014 2013 TM Forum 1 Agenda Most promising areas for

More information

Translating user experience into KPIs

Translating user experience into KPIs ericsson White paper 284 23-3270 Uen August 2015 Translating user experience into KPIs A NEW METHODOLOGY Operators have often struggled to find connections between user experience and what the network

More information

Outline. BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives

Outline. BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives 1. Introduction Outline BI and Enterprise-wide decisions BI in different Business Areas BI Strategy, Architecture, and Perspectives 2 Case study: Netflix and House of Cards Source: Andrew Stephen 3 Case

More information

Digital Self Service. Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences.

Digital Self Service. Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences. Digital Self Service Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences. Give customers the answers they re looking for and you ll get the results

More information

Big Data lisää älyä tiedosta

Big Data lisää älyä tiedosta 2011 Tieto Corporation Big Data lisää älyä tiedosta ebusiness Forum 21.5.2013 Ilkka Korkiakoski VP Financial Services Agenda Megatrends and needs for Big Data What is the value of Big Data? Use scenarios

More information

Big Data (Adv. Analytics) in 15 Mins. Peter LePine Managing Director Sales Support IM & BI Practice

Big Data (Adv. Analytics) in 15 Mins. Peter LePine Managing Director Sales Support IM & BI Practice Big Data (Adv. Analytics) in 15 Mins. Peter LePine Managing Director Sales Support IM & BI Practice Agenda Big Data in 15 Mins. Goal: Provide a basic understanding of; What is Big Data; Why it s important

More information

alcatel-lucent Smart Plan solution Professional and Consulting Services

alcatel-lucent Smart Plan solution Professional and Consulting Services alcatel-lucent Smart Plan solution Professional and Consulting Services Alcatel-Lucent Professional and Consulting Services use a unique use case-driven approach that helps maximize your investment in

More information

How to Choose Integration- Your SaaS Strategy. Bob Sala President and CEO Distribution Market Advantage (DMA)

How to Choose Integration- Your SaaS Strategy. Bob Sala President and CEO Distribution Market Advantage (DMA) How to Choose Integration- Friendly Types of Apps to Launch Your SaaS Strategy Bob Sala President and CEO Distribution Market Advantage (DMA) www.dmadelivers.com How to Choose Integration- Friendly Apps

More information

CONNECTING DATA WITH BUSINESS

CONNECTING DATA WITH BUSINESS CONNECTING DATA WITH BUSINESS Big Data and Data Science consulting Business Value through Data Knowledge Synergic Partners is a specialized Big Data, Data Science and Data Engineering consultancy firm

More information

Creating Value in Russia

Creating Value in Russia Creating Value in Russia Mikhail Slobodin Group Executive Vice President and Head of Russia London, January 28-29, 2014 Strong free cash flow generation Good quality mobile network Strong mobile data revenue

More information

Orchestrating a Seamless Experience

Orchestrating a Seamless Experience Orchestrating a Seamless Experience How Integration defines today's 7 key trends in wealth management Banks are being forced to rethink strategies that worked earlier because of the changing expectations

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

IBM Watson Analytics

IBM Watson Analytics IBM Watson Analytics Technology has changed expectations Our work and personal lives have blurred It s an always-on world A Do-It-Yourself mentality prevails 2 Leveraging analytics still faces many obstacles

More information

Big Data Use Case Deep Dive 5 Game Changing Use Cases for Big Data

Big Data Use Case Deep Dive 5 Game Changing Use Cases for Big Data Big Data Use Case Deep Dive 5 Game Changing Use Cases for Big Data Disruptive forces impact long standing business models across industries Pressure to do more with less Shift of power to the consumer

More information

Customer Experience Management: Operator Priorities vs. Vendor Hype

Customer Experience Management: Operator Priorities vs. Vendor Hype Outsmart Your Competitors Customer Experience Management: Operator Priorities vs. Vendor Hype Presented by: Bruce Page VP, Custom Research bpage@currentanalysis.com Peter Jarich Service Director pjarich@currentanalysis.com

More information

A Quick Guide to Social Customer Service: Measure, Refine & Scale

A Quick Guide to Social Customer Service: Measure, Refine & Scale A Quick Guide to Social Customer Service: Measure, Refine & Scale Measuring how well your Social Customer Service program is working for both your customers and your business is not easy. For the last

More information

TEXT ANALYTICS INTEGRATION

TEXT ANALYTICS INTEGRATION TEXT ANALYTICS INTEGRATION A TELECOMMUNICATIONS BEST PRACTICES CASE STUDY VISION COMMON ANALYTICAL ENVIRONMENT Structured Unstructured Analytical Mining Text Discovery Text Categorization Text Sentiment

More information

Contact Center Trends and Future

Contact Center Trends and Future Contact Center Trends and Future The Dynamic Contact Center Keith Pearce & Tamal Islam Consistent experience Internet integration Limit hold times Customer Experience New channels web, chat, SMS Differentiated

More information

VIEWPOINT. High Performance Analytics. Industry Context and Trends

VIEWPOINT. High Performance Analytics. Industry Context and Trends VIEWPOINT High Performance Analytics Industry Context and Trends In the digital age of social media and connected devices, enterprises have a plethora of data that they can mine, to discover hidden correlations

More information

Retail Analytics: Game Changer for Customer Loyalty

Retail Analytics: Game Changer for Customer Loyalty Cognizant 20-20 Insights Retail Analytics: Game Changer for Customer Loyalty By leveraging analytics tools and models, retailers can boost customer loyalty by creating a personalized shopping experience

More information

Convergence: Mashing Up Data from Disparate Sources

Convergence: Mashing Up Data from Disparate Sources chapter 11 Convergence: Mashing Up Data from Disparate Sources With more open frameworks on the Web, applications, programming frameworks, and interfaces are also appearing. They are evolving to facilitate

More information

Table of Contents. Copyright 2011 Synchronous Technologies Inc / GreenRope, All Rights Reserved

Table of Contents. Copyright 2011 Synchronous Technologies Inc / GreenRope, All Rights Reserved Table of Contents Introduction: Gathering Website Intelligence 1 Customize Your System for Your Organization s Needs 2 CRM, Website Analytics and Email Integration 3 Action Checklist: Increase the Effectiveness

More information

TABLE OF CONTENTS. Introduction: 3. Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5

TABLE OF CONTENTS. Introduction: 3. Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5 TABLE OF CONTENTS Introduction: 3 Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5 Finding #2: Most organizations do not believe their current

More information

Email Marketing and Marketing Automation in Complex Buying Processes

Email Marketing and Marketing Automation in Complex Buying Processes Email Marketing and Marketing Automation in Complex Buying Processes Email Marketing and Marketing Automation in Complex Buying Processes 1 Introduction We often hear the question: How is Marketing Automation

More information

Hyper-Personalization with MNO Subscriber Data

Hyper-Personalization with MNO Subscriber Data Hyper-Personalization with MNO Subscriber Data Approaches and Recent Trends Regarding the Use of MNO Data for Hyper-Personalization By Zach Cohen, Shahzad Zia and Carly Christian Private and public-sector

More information

Five steps to improving the customer service experience

Five steps to improving the customer service experience Five steps to improving the customer service experience Metrics, tips, and tools for utilizing customer feedback An Ovum White Paper Sponsored by Publication Date: January 2012 INTRODUCTION As the use

More information

Big Data: How can it enhance your strategy?

Big Data: How can it enhance your strategy? 7 Big Data: How can it enhance your strategy? Practice Area: IT Strategy Topic Area: Big Data Connecting the data dots for better strategic decisions Data is essential for organisations looking for answers

More information

Digital Experience Cloud. Overview

Digital Experience Cloud. Overview Digital Experience Cloud Overview Agenda Market Overview Product Overview Future Plans Digital Marketing Technology Opportunity IDC's Worldwide Marketing Technology 2014-2018 Forecast: $20 Billion and

More information

Get Better Business Results

Get Better Business Results Get Better Business Results From the Four Stages of Your Customer Lifecycle Stage 1 Acquisition A white paper from Identify Unique Needs and Opportunities at Each Lifecycle Stage It s a given that having

More information

5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK

5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK 5 Big Data Use Cases to Understand Your Customer Journey CUSTOMER ANALYTICS EBOOK CUSTOMER JOURNEY Technology is radically transforming the customer journey. Today s customers are more empowered and connected

More information

Torquex Customer Engagement Analytics. End to End View of Customer Interactions and Operational Insights

Torquex Customer Engagement Analytics. End to End View of Customer Interactions and Operational Insights Torquex Customer Engagement Analytics End to End View of Customer Interactions and Operational Insights Rob Witthoft Torquex {Pty) Ltd 10/1/2015 Torquex Customer Engagement Analytics Torquex Customer Engagement

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

PICTURE CAPTION GOES HERE Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent vestibulum interdum erat vitae ornare.

PICTURE CAPTION GOES HERE Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent vestibulum interdum erat vitae ornare. euro.message ile Push mesajlarınızı doğru hedefleyerek gönderin. PICTURE CAPTION GOES HERE Lorem ipsum dolor sit amet, consectetur adipiscing elit. Praesent vestibulum interdum erat vitae ornare. 1 PUSH

More information

Call Center Transformation. Create more profitable, value-added customer engagements by adding insight and efficiency to every call.

Call Center Transformation. Create more profitable, value-added customer engagements by adding insight and efficiency to every call. Call Center Transformation Create more profitable, value-added customer engagements by adding insight and efficiency to every call. Capitalize on your customers undivided attention. Now you can grow revenue

More information

Retail / E-commerce. Turning Big Data (and Little) Into Actionable Intelligence and Customer Profitability. Case Study ebook. Unlocking Profitability.

Retail / E-commerce. Turning Big Data (and Little) Into Actionable Intelligence and Customer Profitability. Case Study ebook. Unlocking Profitability. shop shop shop shop Retail / E-commerce Turning Big Data (and Little) Into Actionable Intelligence and Customer Profitability Part 3 in a series of 5 ebooks on intelligent customer engagement Case Study

More information

TEAM WORKFLOW MANAGEMENT SYSTEM

TEAM WORKFLOW MANAGEMENT SYSTEM TEAM WORKFLOW MANAGEMENT SYSTEM TEAM Workflow Management Small and Medium businesses are the builders, of any rising economy, they share more than 90% of GDP worldwide, Enhancement of internal business

More information

The Changing Face of Mobile Customer Engagement

The Changing Face of Mobile Customer Engagement The Changing Face of Mobile Customer Engagement Sheryl Kingstone, Research Director, Yankee Group Mobile Research Summit: Data & Insights 2014 June 19, 2014 Page 1 Copyright 2014 Agenda Why Mobile is Changing

More information

Smarter Analytics. Barbara Cain. Driving Value from Big Data

Smarter Analytics. Barbara Cain. Driving Value from Big Data Smarter Analytics Driving Value from Big Data Barbara Cain Vice President Product Management - Business Intelligence and Advanced Analytics Business Analytics IBM Software Group 1 Agenda for today 1 Big

More information

2013 Ad Solutions. Cross Channel Advertising. (800) 296-7104 sales@admedia.com Partnership Opportunities 1. (800) 296-7104 sales@admedia.

2013 Ad Solutions. Cross Channel Advertising. (800) 296-7104 sales@admedia.com Partnership Opportunities 1. (800) 296-7104 sales@admedia. 2013 Ad Solutions Cross Channel Advertising Partnership Opportunity Partnership Opportunities 1 WHO WE ARE AdMedia works with top agencies and brands to bring digital marketing solutions with our cross

More information

Technology or Solution?

Technology or Solution? Technology or Solution? Dean Walters CIO Liberty Global Privacy and security are important and pervasive concerns while dealing with Big Data and Liberty Global is committed to protecting privacy and treat

More information

Patient Relationship Management

Patient Relationship Management Solution in Detail Healthcare Executive Summary Contact Us Patient Relationship Management 2013 2014 SAP AG or an SAP affiliate company. Attract and Delight the Empowered Patient Engaged Consumers Information

More information

Customer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey.

Customer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey. Customer Lifecycle Management A more synchronized, automated, profitable experience at every stage of the customer journey. Customer engagements cut across multiple products, disparate technologies and

More information

Bridging the gap People build success. Analysis & Planning. Award Finalist Presentations Webhelp UK

Bridging the gap People build success. Analysis & Planning. Award Finalist Presentations Webhelp UK Bridging the gap People build success Analysis & Planning Award Finalist Presentations Webhelp UK Gold Gold Sponsor Sponsor Professional Planning Forum 2014 Applied Analytics: An Insight Methodology Jim

More information

How does a 100-year old company become a platform business?

How does a 100-year old company become a platform business? Chet Kapoor How does a 100-year old company become a platform business? CC-BY_SA Apigee 2015. Technologies have changed the market context This has happened before Those who fail to adapt to change Those

More information

Sponsored by. Contact Center Analytics Empower Enterprises

Sponsored by. Contact Center Analytics Empower Enterprises Sponsored by Contact Center Analytics Empower Enterprises Table of Contents Executive Summary... 1 The Changing Mission of Contact Centers... 1 Contact Center Goals... 1 Contact Center Analytics... 2 What

More information

Video Analytics. Keep video customers on board

Video Analytics. Keep video customers on board Video Analytics Release 1.0 Address the root causes of poor QoE by gaining an in-depth understanding of the customer experience Reduce churn and strengthen customer relationships with analytics that anticipate

More information

What is online? Offline?

What is online? Offline? Splinternet What is online? Offline? Web Windows Mobile Game Consoles Digital Asset FiOS TV Widgets Facebook Apps iphone Apps Android Apps One person? Multiple channels? Windows Mobile Web Game Consoles

More information

The 2015 Hilti Big Data Analytics Competition. Big Data @ Hilti for Hilti Online

The 2015 Hilti Big Data Analytics Competition. Big Data @ Hilti for Hilti Online The 2015 Hilti Big Data Analytics Competition Call for Submission Big Data @ Hilti for Hilti Online Join Hilti s Big Data team to bring Hilti Online to the next level! Hilti IT Innovation Competition is

More information

5 tips to engage your customers with event-based marketing

5 tips to engage your customers with event-based marketing IBM Software Thought Leadership White Paper IBM ExperienceOne 5 tips to engage your customers with event-based marketing Take advantage of moments that matter with in-depth insight into customer behavior

More information

A New Era Of Analytic

A New Era Of Analytic Penang egovernment Seminar 2014 A New Era Of Analytic Megat Anuar Idris Head, Project Delivery, Business Analytics & Big Data Agenda Overview of Big Data Case Studies on Big Data Big Data Technology Readiness

More information

RETAIL ANALYTICS TRENDS DAN MITCHELL, RETAIL INDUSTRY GLOBAL PRACTICE

RETAIL ANALYTICS TRENDS DAN MITCHELL, RETAIL INDUSTRY GLOBAL PRACTICE RETAIL ANALYTICS TRENDS DAN MITCHELL, RETAIL INDUSTRY GLOBAL PRACTICE C o p y r i g ht 2 0 1 5, S A S I n st i t u t e I n c. A l l r i g h t s r e se rv ed. SAS FOR RETAIL MARKET TRENDS PERSONALIZATION

More information

Using Analytics to Drive Customer Profitability Dr Colin Linsky WW Predictive Analytics Retail Leader IBM SPSS Industry Solutions Team

Using Analytics to Drive Customer Profitability Dr Colin Linsky WW Predictive Analytics Retail Leader IBM SPSS Industry Solutions Team Using Analytics to Drive Customer Profitability Dr Colin Linsky WW Predictive Analytics Retail Leader IBM SPSS Industry Solutions Team 2012 IBM Corporation Agenda Business Analytics The Competitive Advantage

More information

Big Data: Key Concepts The three Vs

Big Data: Key Concepts The three Vs Big Data: Key Concepts The three Vs Big data in general has context in three Vs: Sheer quantity of data Speed with which data is produced, processed, and digested Diversity of sources inside and outside.

More information

Product recommendations and promotions (couponing and discounts) Cross-sell and Upsell strategies

Product recommendations and promotions (couponing and discounts) Cross-sell and Upsell strategies WHITEPAPER Today, leading companies are looking to improve business performance via faster, better decision making by applying advanced predictive modeling to their vast and growing volumes of data. Business

More information

Making Leaders Successful Every Day

Making Leaders Successful Every Day Making Leaders Successful Every Day The Outside In Perspective On Customer Experience Jonathan Browne, Senior Analyst June 3, 2013 Agenda What is an Outside In perspective and why do you need one? How

More information

Direct-to-Company Feedback Implementations

Direct-to-Company Feedback Implementations SEM Experience Analytics Direct-to-Company Feedback Implementations SEM Experience Analytics Listening System for Direct-to-Company Feedback Implementations SEM Experience Analytics delivers real sentiment,

More information

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer.

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer. How Capita used insight to deliver the most successful Black Friday for a major retail customer Case Study RECRUITING OVER 900 FTE within a 12 week period 2 Capita Retail Case Study ACCREDITED TRAINING

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

McBDC Business Development & Consultancy Services Co.Ltd 1

McBDC Business Development & Consultancy Services Co.Ltd 1 2013 McBDC Business Development & Consultancy Services Co.Ltd Customer Experience Management (CEM) Customer Loyalty Programs, Mar, 2013 McBDC Business Development & Consultancy Services Co.Ltd 1 CONTENT

More information

The Sale is only the Start

The Sale is only the Start The Sale is only the Start Duncan Robinson Odin Business Consulting The Sale is only the Start 1 2 3 Why managing the whole customer lifecycle is key to success Key programs that can make a big impact

More information

Data quality and the customer experience. An Experian Data Quality white paper

Data quality and the customer experience. An Experian Data Quality white paper Data quality and the customer experience An Experian Data Quality white paper Data quality and the customer experience Contents Executive summary 2 Introduction 3 Research overview 3 Research methodology

More information

CHECKLIST: IS YOUR CRM EVOLVED?

CHECKLIST: IS YOUR CRM EVOLVED? CHECKLIST: IS YOUR CRM EVOLVED? Consumer expectations are rising. They expect each interaction with your organization whether via marketing, sales, service or operations to be seamless, straightforward

More information

CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. LEVERAGE 5.1. 5.2. 5.3. 5.4.

CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. LEVERAGE 5.1. 5.2. 5.3. 5.4. CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. PROVEN INSURANCE DATA MODEL...6 GENERIC INTEGRATION INTERFACE...6 COMMUNICATION CHANNEL CENTRALIZATION...7 LOCALIZATION...7 MOBILE CRM INSURANCE2...8

More information

Security MWC 2014. 2013 Nokia Solutions and Networks. All rights reserved.

Security MWC 2014. 2013 Nokia Solutions and Networks. All rights reserved. Security MWC 2014 2013 Nokia Solutions and Networks. All rights reserved. Security Ecosystem overview Partners Network security demo + End-user security demo + + + + NSN end-to-end security solutions for

More information

Helping retailers maximise customer lifetime value

Helping retailers maximise customer lifetime value HTK Horizon for Magento Helping retailers maximise customer lifetime value As personalisation becomes increasingly important, marketers need a deeper understanding of each customer to drive loyalty and

More information

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet

NetVision. NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management. Solution Datasheet Version 2.0 - October 2014 NetVision Solution Datasheet NetVision: Smart Energy Smart Grids and Smart Meters - Towards Smarter Energy Management According to analyst firm Berg Insight, the installed base

More information

Internet Activity Analytics: The Activation of a Stranded Asset

Internet Activity Analytics: The Activation of a Stranded Asset 1 Internet Activity Analytics: The Activation of a Stranded Asset The Impact of Over-the-Top Services on Service Provider Growth Subscriber adoption of Over-the-Top (OTT) services is materially impacting

More information

Accenture Mobility Managed Services Overview. Enter

Accenture Mobility Managed Services Overview. Enter Accenture Mobility Managed Services Overview Enter With wireless connectivity enabled for more devices, companies and consumers are demanding new ways to conduct business. In the consumer electronics industry,

More information

CREATING THE RIGHT CUSTOMER EXPERIENCE

CREATING THE RIGHT CUSTOMER EXPERIENCE CREATING THE RIGHT CUSTOMER EXPERIENCE Companies in the communications, media, and entertainment industries are using big-data technologies, user-centered design, and operational alignment methodologies

More information