1 PROSTATE CANCER CANADA NETWORK SUPPORT GROUP HANDBOOK prostatecancernetwork.ca July
2 Table of Contents 1. Introduction 2. In the Beginning 3. Programs & Activities 4. The Meeting 5. Awareness 6. Resource Materials 2
3 Table of Contents Page Chapter 1: Introduction 1.0 A Short History of PCCN Support Groups 1 A. Working Together from Strength to Strength B. The Need 1.1 What is a Prostate Cancer Support Group? Why do People Join a Support Group? Mission Statement, Purpose, Goals, and Objectives. 4 A. Mission Statement B. Purpose Chapter 2: In the Beginning 2.0 Support Groups - How and Where to Start 7 A. Reasons for Starting a Support Group B. Getting Organized C. Building a Leadership Team D. Leadership Team Meetings 2.1 Effective Leadership How do Prostate Cancer Support Groups Function? 11 A. Structure B. Open and Closed Support Groups 2.3 Support Group Meetings 12 A. Meeting Locations B. Format 3
4 C. Agenda D. Beyond the Agenda 2.4 Ground Rules 16 Chapter 3: Programs and Activities 3.0 A. Guest Speakers 17 B. Mentoring Sessions C. Special Interest or Breakout Groups D. Newsletters E. Awareness Activities F. Fundraising G. Advocacy Initiatives Chapter 4: The meeting 4.0 Support Group Humour Involving Spouses Recruiting Volunteers Training and Leadership Development Maintaining and Encouraging Membership Group Sustainability Program Evaluation Administrative Activities Group Directories and Mailing Lists 29 4
5 Chapter 5: Awareness 5.0 Reaching Out 30 A. Community Forums B. Going Forward with Your Community Forum 1. Developing a Theme 2. Preparation 3. Prepare an Agenda 4. Select a Chairperson 5. Arrange for a Guest Speaker 6. Volunteers 7. Display Board and Handout Material 8. Advertising 9. Budget 10. Acknowledgements and Follow-up C. Beyond the Community Forum 5.1 Support Group Benefits Friendship Chapter 6: Resource Material 6.0 PCCN and Other Recommended Resources 36 Canadian and International Cancer Sites, Clinical Trials, Directories, & Information Services Production of this support group handbook has been made possible through the support from the Canadian Cancer Action Network. The views expressed herein are those of the Prostate Cancer Canada Network and do not necessarily represent the views of the Canadian Cancer Action Network. The Canadian Cancer Action Network (CCAN) is dedicated to ensuring patient interests remain an integral part of the emerging pan-canadian cancer control strategy. CCAN unites cancer-site patient organizations and population organizations from across Canada in a coordinated and focused effort to ensure the patient voice is heard in all areas of the cancer control continuum. Prostate Cancer Canada wishes to acknowledge the contribution of Dr. John Oliffe, Associate Professor, Nursing, University of British Columbia and the Prostate Cancer Foundation, BC. 5
6 1.0: A Short History of PCCN Support Groups A. Working Together from Strength to Strength The establishment of Prostate Cancer Canada Network (PCCN) in 2009 heralded a new era for prostate cancer support groups in Canada. The Prostate Cancer Canada Network (PCCN) has moved forward and grown in strength and stature from its inception, Remembrance Day, November 11, 1995, as the Canadian Prostate Cancer Network (CPCN). In the early 1990s there were only a handful of prostate cancer support groups in Canada. Since then, the number has grown to more than 120, located coast to coast, from St. John s, Newfoundland and Labrador, to Victoria, British Columbia. PCCN now speaks for the thousands of Canadian men who, each year, are diagnosed with prostate cancer. This growth, in part, reflects the value prostate cancer support groups provide, not only to men, their spouses, and families who are living with prostate cancer, but also to the countless number of men who have been made more aware of prostate cancer and the importance of early detection and appropriate treatment. Through its affiliated network of support groups, Prostate Cancer Canada Network is now able to reach out to a greater number of men and their families, across Canada, and provide support and up-to-date medical information to those affected by prostate cancer. PCCN also conducts public campaigns promoting prostate cancer awareness, early detection, and advocates for increased funding to combat prostate cancer through research, improved diagnosis and treatment, educational programs and public awareness. When PCCN was established, Bob Shiell, the Managing Director, stated; "By working together we will be able to go from strength to strength, to benefit Canadian men and their families during their journey with prostate cancer. The ultimate benefit will be a coast-to-coast network of strengthened support groups that will have more and better tools and training to support those affected by prostate cancer. This Prostate Cancer Canada Network Support Group Handbook is intended for the use of its support groups and those who may have an interest in establishing a support group. B. The Need Prostate cancer is the most common male cancer and the third highest cause of cancer deaths in Canadian men. One in 6 men will develop prostate cancer during his lifetime (the risk is highest after age 60) and one in 27 will die of it. In 2009, an estimated 25,500 men were diagnosed with prostate cancer and 4,400 died. On average, 490 Canadian men will be diagnosed and 85 will die of prostate cancer every week. 1
7 1.1 What is a Prostate Cancer Support Group? A prostate cancer support group is a group of two or more people with a common interest who come together to deal with a shared concern or problem, prostate cancer. Studies of men s health practices have demonstrated that men do not typically engage with self-health or acknowledge illness, let alone openly discuss their health concerns with other men. The emergence of prostate cancer support groups as a community based resource; to assist men and their families dealing with the challenges of living with prostate cancer appears to run contrary to such practices. Most prostate cancer support groups are led by a prostate cancer survivor(s) and the majority of members are men with prostate cancer. Some groups include spouses, family members, caregivers, and people from the community at large with an interest in learning more about prostate cancer. One of the significant features of a prostate cancer support group is that they exist and are run by and for the mutual benefit of their members, many of whom are prostate cancer experts themselves. Prostate cancer support groups can range in size from relatively small groups of 5 or 6 men in smaller more rural communities. Those in urban centres tend to be larger, some having over 300 members. These larger groups usually meet on a regular basis and their membership includes spouses, family members, in addition to men with prostate cancer. On average, most prostate cancer support groups have a core membership somewhere between 20 and 60 members. However, what is important to remember is that the success of a support group is not measured in terms of its size, but rather by the benefits and support it provides to its members. Members are encouraged to attend formal presentations, often by medical professional, ask questions, share information and resources, and help one another to better understand their diagnosis, treatment options and their potential side effects. They discuss the type of questions they should be asking their health care providers to ensure they have the information they require to make informed decisions. The most common and usually the best attended activity of most prostate cancer support groups are the regular members meetings. These meetings provide an unparalleled opportunity for the members to come together, on a regular basis, to talk, share experiences, and provide support and encouragement to one another. Some groups invite guest speakers from the medical community to their meetings on a regular basis, others do so from time to time. This allows members to ask questions and learn about recent developments or advancements for treating and dealing with prostate cancer and managing their health. 2
8 1.2 Why Do People Join a Support Group? Prostate cancer support groups offer a unique opportunity for men and their families to meet and talk with other prostate cancer survivors who may have already dealt with some of the same questions, issues, and concerns they are experiencing. They can also provide information and direct members to educational or medical resources that can help them make informed decisions concerning their health and treatment. Sharing or exchanging information with a prostate cancer survivor can provide an element of hope and encouragement to newly diagnosed individuals and their families, and help to restore a sense of control and confidence as they work through the process of dealing with their disease and deciding upon a course of action and treatment. There is evidence that people who attend support group meetings have a better understanding of the disease and their treatment choices. They also tend to experience less anxiety, develop a more positive outlook, and a better ability to cope and adapt to life during and after treatment for prostate cancer. That said it is important to remember that support groups are not for everyone. Everyone does not have the same needs, concerns, or reasons for attending or belonging to a support group and the benefits they obtain from attending a support group vary from one person to another. Some men choose to attend a support group because they are looking for information to help them deal with the uncertainties of a diagnosis of prostate cancer and to find answers to their questions. Others are simply looking for practical solutions to help them cope with their diagnosis and minimize any side-effects related to their treatment. Some men find that after attending one or two meetings, they have obtained all the information they want and that their needs have been met. Others will find that talking or sharing information about their condition makes them uncomfortable and is something they would rather not do. There will also be men who join a support group, but may not attend meetings on a regular basis, choosing instead to attend sporadically when a topic of specific interest to them is being discussed, or when their needs or situation changes. You will often find these individuals are more than willing to stay in touch and appreciate being on the group s mailing list. 3
9 1.3 Mission Statement, Purpose, Goals and Objectives A. Mission Statement Some support groups find it helpful to develop a mission statement. A mission statement is simply a short, written statement which defines the purpose, objectives, and priorities of a group. Some groups choose to limit their mandate or involvement to providing support to members and raising prostate cancer awareness, in which case the mission statement would simply be: To increase prostate cancer awareness and provide support to men with prostate cancer. Other groups may choose to expand the scope of their mandate to include outreach, advocacy, fundraising, and activities in addition to support for its members and raising prostate cancer awareness. A more detailed mission statement might be: To provide support and information to the men and their families who are affected by prostate cancer. To raise awareness of prostate cancer by speaking at public forums and participating in community events. To advocate for adoption of prostate specific antigen (PSA) testing and digital rectal examination (DRE) screening programs to enhance early detection of prostate cancer. To raise funds for prostate cancer research and treatment facilities. In either case, the main advantage of having a mission statement is to establish and more clearly define the scope and range of the group s goals and objectives and provides the group with a sense of direction to ensure decision-making. Providing a copy of the mission statement to each support group member is an easy way to make sure everyone is familiar with purpose and objectives of the group and helps keep the group focused and cohesive. B. Purpose The primary purpose of a prostate cancer support group is to create an opportunity for men, both newly diagnosed, and those living with prostate cancer, to meet and talk with others who are in a similar situation who are willing to share their personal experiences with prostate cancer and provide encouragement and support. A diagnosis of prostate cancer is most often unexpected and almost always traumatic. As a result, it is not uncommon for newly diagnosed men to experience a wide range of emotions including, confusion, bewilderment, anger, fear, panic, and denial. Many people find that just having an opportunity to talk with another person, who has experienced the same situation, helps alleviate some of the anxiety and distress they commonly experience. 4
10 Some men experience minimal or no adverse consequences as a result of being diagnosed and treated for prostate cancer, while others experience devastating side effects, which may include urinary incontinence, erectile dysfunction or bowel disorders. The process of accepting, coping, and incorporating these conditions into one s lifestyle can be very difficult and making the adjustment required to switch from what was one s old normal lifestyle to what has become the new normal lifestyle is a transition, and it takes time. It is important to recognize, that everyone does not have the same needs, concerns, or reasons for attending a support group. Some men choose to attend a support group because they are looking for scientific or medical information to help them deal with the uncertainties of a diagnosis of prostate cancer and to find answers to their questions. Others are simply looking for practical solutions to help them cope with their diagnosis and minimize any side-effects related to their treatment. Regardless of the reason for being part of a support group, no one should be pressured or made to feel threatened, but rather, be allowed to participate and engage in group activities only when they are comfortable doing so. The specific goals and objectives of individual prostate cancer support groups vary, but they generally include; promoting awareness of prostate cancer risk factors, including, race, family history, diet, and lifestyle providing support to men with prostate cancer and their families living with prostate cancer helping newly diagnosed men understand and deal with prostate cancer sharing the latest prostate cancer treatment and health information helping men regain a sense of control and cope with the side effects of prostate cancer creating and providing a non-threatening, confidential environment where prostate cancer survivors and their spouses can meet, socialize, and share their experiences, and learn from one another providing a strong community voice in matters relating to prostate cancer advocating for more effective test procedures and early detection programs raising awareness of prostate cancer advocating for no-cost baseline PSA tests for men at age 40 advocating for equitable access to optimal prostate cancer treatments advocating for increased funding for prostate cancer research 5
11 Chapter 2 - Support Groups - How and Where to Start A. Reasons for Starting a Support Group A common reason for wanting to start a support group is that you or a small group of individuals in your community have identified the need and share a common interest in helping men diagnosed and living with prostate cancer. This often relates back to a situation where someone, at some time, helped you and you are now in a position to help others. Regardless of the motivation for establishing a support group, the most important thing is that someone takes the initiative and accepts the responsibility of leading the process. When faced with a diagnosis, recurrence or progression of prostate cancer, it is not uncommon for men to seek out information and try to find someone who can provide answers to all those questions that flood the mind, in an effort to deal with it and try to regain a sense of control. Support groups can help meet this need by providing an opportunity to meet and talk to someone who has experienced a similar situation. Often there is a unique strength in group settings which helps people mobilize the energy required to navigate their way through what at times can be a complex disease, and a confusing and frightening medical system. Many times it is the person who has experienced and dealt with this type of trauma that is best suited to be of help. The ability of a support group to accept the continual challenges of meeting and adjusting to the changing needs and circumstances of its members truly reflects its potential for success. B. Getting Organized The leadership team plays a crucial role both in the establishment and the ongoing success, maintenance, and growth of a support group. The most important role of the leadership team is to build consensus, develop a clear understanding of the group s goals and objectives, and mandate. Key functions of the leadership team include developing and implementing an action plan, identifying what needs to be done, who will be responsible for doing it, and when the various tasks are to be completed. The team also plans meetings, selects topics for discussion, makes arrangements for speakers, plans group activities, and conducts the general business of the group. C. Building a Leadership Team It may seem that support groups start quite spontaneously and keep going without much planning. This may happen, but, it is not usually the case. It takes time and effort to establish and maintain a viable and effective support group. A team approach usually works best. Think mutual help from the beginning. One of the first steps in organizing a support group is to establish a leadership team. This can be as few as two people but seems to work best with four or five once the group starts to grow. 6
12 There are several ways you can recruit a leadership team. But one of the most effective ways to involve people who share your interest in taking on a leadership role as well as belonging to the support group. In the case of a new group, discussing the idea that you are planning to establish a support group with family, friends, neighbours, business associates and social contacts is a good idea and may identify potential committee members. Your family doctor, urologist, oncologist or pharmacist may also be in a position to identify or refer individuals to you who may be interested in becoming involved. You may also want to contact existing prostate cancer support groups to help advertise and promote the creation of your group. It may be that they have members who would be willing to provide assistance or get involved in a new group. It is important to involve as many enthusiastic people as possible right from the beginning of the planning and building process. You will often find that these are the individuals who eventually form the backbone of the group and are willing to take on additional tasks and assume more responsibility as the group grows. Working with a group of people helps to distribute the work load and reduces the likelihood of getting bogged down. D. Leadership Team Meetings Meetings once a month help keep your leadership team engaged and motivated. They also provide an opportunity for members to check on progress and timelines for upcoming meetings, discuss and resolve any outstanding issues, review and evaluate recent meetings, report and provide updates on current activities and events, and conduct the routine business of the group. Preparing and circulating an agenda and the minutes of the previous meeting prior to the meeting will help keep members informed and focused. All members should have the opportunity to participate in the meetings and add items to the agenda. As the leadership team and committee members work through the planning and implementation stages, it is important to keep a written record of the team s decisions and action items. In the case of new groups, these records often prove to be useful and help keep the group on track. The information will also provide an historical record of how and when group was established, who was involved, the decisions that were made, and the actions that were taken and will of interest to the membership in the future ii
13 2.1 Effective Leadership Prostate cancer support groups are most effective when there is mutual respect, a shared sense of purpose, tolerance for conflict and a strong feeling of cohesiveness within the group. Discussions in a support group often involve highly personal and emotional issues and a single insensitive action or remark can undermine and damage the cohesiveness and trust that is so important in a group. It is important for the group leaders to recognize the potential for conflict and disagreements exist when individuals are dealing and trying to cope with stressful situations, such as a diagnosis of prostate cancer, or dealing with the side effects. Having to cope and adjust to a new lifestyle is a transition, it takes time, and it can be very stressful. Or it could simply be a situation where members disagree on an issue or someone monopolizes discussions makes inappropriate or offensive remarks, or whose behaviour is otherwise unacceptable. There are two essential characteristics that define good leadership within a prostate cancer support group. The first is an ability to listen and care about the feelings of others. Active listening is very important in creating and maintaining a respectful atmosphere within a group. It involves being attentive listening carefully without interruption until the person speaking has explained the entire situation, and being aware of the speaker s body language and tone of voice. And then confirming that you have understood what was said. The second is a willingness to delegate and share responsibilities with others. As you will see later in this handbook, there are many tasks that need to be shared. You must be willing to ask for volunteers and rely on others to perform some of the tasks. This will enhance effectiveness of the group and result in a greater overall level of satisfaction for the members. In other words, don t try to do everything yourself. Taking on too much responsibility deters others from getting involved and increases the risk of burn-out. Additional leadership qualities include; welcoming and introducing newcomers to the group tactfully engaging others in group discussions and activities validating other people s feelings talking about your own experiences, only, when it is relevant to the discussion good organizational and facilitation skills providing an equal opportunity to participate in discussions and ask questions dealing with conflict, in an objective, tactful, non-judgemental manner 8
14 not interrupting or attempting to finish someone else s comments ensuring everyone has an equal opportunity to participate and ask questions reinforcing member s positive experiences and self-management strategies maintaining a positive attitude and sense of humour admitting you don t know when asked a question you can t answer directing people to sources of relevant information explaining and enforcing the ground rules for group meetings and discussions In summary, it is important that leaders encourage all members to share the responsibilities and get involved in group functions, but at the same time, individuals must be allowed to decide for themselves when they are comfortable and ready to get more involved in group functions or accept a leadership role. 9
15 2.2 How Do Prostate Cancer Support Groups Function? A. Structure The structure of support groups generally depends on a number of factors, such as the size and location of the group, where the meetings are held, the goals and objectives of the group, the scope of activities, the needs and health status of its members, and the leadership style of the individuals in charge of the group. There are large structured groups that have leadership teams or steering committees with 6-12 members, and committees to plan, organize and conduct outreach activities, awareness events, advocacy initiatives, and fundraising events. Meetings are held monthly and include formal presentations, usually by medical professionals. Members and guests sign in, wear name tags and member s attendance is recorded. The other end of the spectrum are the small non-structured groups, with a handful of members, that get together only occasionally at the call of the chairperson, or as the need arises, and meet informally at a local restaurant or someone s home. In some cases problems can arise when a group tries too hard to be the same as another group when in fact it is different. The most effective structure is the one that works for your group. It usually becomes clear over time and may in fact change from time to time as the needs of the members change and the group evolves. B. Open and Closed Support Groups Prostate cancer support group meetings may be open or closed depending on the needs and wishes of the members. Open groups do not usually limit or restrict membership or participation in the group. In addition to men with prostate cancer and their families, and individuals from the local community are welcome and encouraged to attend. Open groups normally publicize and circulate the time, date, and location of their meetings, and the speakers and topics being presented at upcoming meetings. This information is placed in their newsletter, the local media, radio or television station, and posted on the website to encourage attendance at their meetings. Closed groups, on the other hand, are generally attended only by men with prostate cancer, and in some cases spouses or family members. Meetings are not usually advertised or open to the general public. There are, however, situations where a combination of these approaches works well. For example, some open groups choose to hold separate meetings or breakout sessions during their regular meetings for individuals with unique needs or different interests. This may include men who are newly diagnosed or attending the support group for the first time, men who have had the same type of treatment(s), individuals dealing with side effects, men experiencing a recurrence or progression of their cancer or couples living with prostate cancer. 10
16 2.3 Support Group Meetings A. Meeting Locations Support groups hold their meetings in a variety of locations such as schools, churches, public libraries, community centres, local hospitals, arenas, or service clubs. Some facilities donate space for non-profit community groups or events. The facility should be large enough to accommodate the size of the group. It is important to have quality audio/visual equipment for your speakers and people wanting to ask questions, especially, if you are expecting a large number of people, meeting in a large facility or one which has poor acoustics. A portable microphone that can be passed around is also very useful as it allows people to ask questions without having to come to the front of the room, or requiring them or someone else to repeat their questions. Some facilities will provide equipment, in other instances it may be necessary to borrow or rent it. Few locations are perfect but a meeting location should have comfortable chairs, quiet surroundings, good acoustics, audio/visual equipment, lighting, temperature regulation and clean, easily accessible washrooms. Long term availability, adequate parking, accessible public transportation and an area to prepare refreshments are also important considerations. Before you commit to a location, confirm that it will be available for the dates and times you have set for your meetings, whether or not you are responsible for setting-up tables and chairs before and after each meeting, the arrangements for gaining access to the facility and determine who is responsible for opening, closing and locking up after the meetings. Know how much time you will have for each meeting, when you must be finished, and how much flexibility there will be for members who want to stay and chat. If possible, arrange to have keys prepared and distributed to leadership team members. Also be aware of who has a key and where it is kept. B. Format It is important to ensure the meetings are well organized. In the case of a new group, you may want to invite the chairman and/or other members from another support group to give you some guidance. Most prostate cancer support groups meet monthly. The general meetings provide an opportunity for members to meet and socialize with other prostate cancer survivors and their spouses, share information, attend presentations and participate in discussions about prostate cancer related topics. The format and program content will vary from one group to another. For the most part, they follow a similar format which normally includes time for social interaction, personal discussions and refreshments, a business section to update members on group activities and future plans, and a formal presentation or guest speaker with a question and answer period. Although it is not always possible, it is ideal if you can arrange to have a medical person available to answer member s questions. Try to encourage members to participate and get involved in the meetings. Using open ended questions during the meetings and asking them to let you know what they like or don t like are ways to keep members engaged and helps to evaluate the effectiveness and relevancy of your programs to the members. 11
17 C. Agenda It can be helpful to have a written agenda for the meetings. They help keep the meeting on track and over a period of time, provide a permanent record of speakers and topics that were discussed at your meetings, as well as a written record of the work your support group has done. The following is offered for consideration, Welcome all those present and ask members and guests to sign the attendance registry. The chairman opens the meeting, introduces visitors and guests, reviews the agenda, ground rules, provides a brief overview of the group s purpose, goals and objectives, mentions the housekeeping provisions (location of washrooms and availability of refreshments, etc.) and responds to any questions. Provide members and guests an opportunity to introduce themselves and if comfortable doing so, to briefly state what they hope to gain or learn by their attendance. However, use your judgement as it may not be practical to introduce everyone if there are a large number of people. Provide time for a short coffee break. Introduce guest speaker(s) followed by a question period. At the end of the meeting, the chairperson thanks the speakers and all those who attended, reminds everyone of the date, time and location of the next meeting. Allow some time at the end of the meeting for people to talk with the guest speaker, members of the leadership team, or to simply chat with one another. It also provides an opportunity to find out what members thought about the meeting and to ask them to suggest possible speakers or topics for future meetings. 12
18 A sample agenda: Doors Open, Pre-Meeting Social Time/ Refreshments 30 minutes Welcome by Chair & Opening of Meeting 5 minutes Review Agenda/Updates/ Announcements 5 minutes Introduction of New Members/ Visitors 5-10 minutes Program/ Speaker 40 minutes Speaker Q & As/Feedback from Breakout Groups minutes Thank Speakers/ Close Meeting 5 minutes Social Time Open Total time: Approx. 2 hrs D. Beyond the Agenda An effective prostate cancer support group requires some big-picture thinking about things like purpose and direction. But you cannot overlook the much smaller logistical details as well. Planning and organization plays a huge role in determining the success of your group meetings. As well as planning the agenda, you want to ensure your meetings run smoothly, hold the interest of the members, and are a comfortable experience for everyone. The following is a list of suggestions that have worked well for others; post directions to the meeting room near the entrance of building set up the meeting area well in advance of the first arrivals: tables, chairs, refreshments, printed agendas, paper, pens, sign-up sheets be aware of the temperature/comfort level in the room prepare the agenda in advance welcome newcomers, guests and members as they arrive for the meeting ask guest to complete name tags start the meeting on time; it encourages people to arrive on time 13
19 if the room is large encourage people to speak loudly or, if possible, provide a microphone so that everyone can hear review the ground rules (i.e. raise hand so the chairperson can acknowledge them, no side conversations) and location of washrooms encourage everyone to participate and provide an equal opportunity to ask questions or speak to points raised during speaker s presentation if there is a large crowd, to limit the number of questions, e.g. one per person, until everyone who wishes to speak has an opportunity to do so be flexible with time and content but remain clear on your priorities remember your role as leader and facilitator, know who is doing what and when 14
20 2.4 Ground Rules Establishing ground rules for the group provides structure and a code of conduct for the benefit of members, leaders and guests alike. Ground rules help establish and maintain an atmosphere of cordiality, comfort and minimize the likelihood of members being made to feel uncomfortable. They should provide clear guidance on issues such as, talking, asking questions, punctuality, behaviour, confidentiality and the role and responsibilities of the chairperson. They can also help prevent conflicts from occurring and facilitate their resolution if they do, by making sure that everyone is aware of what is expected and what is unacceptable. Suggestions include, meetings will start and end on time members should make an effort to be punctual comments and conversations of support group members are confidential and should not be discussed outside the group personal information that can be used to identify an individual as a member of the support group is confidential members do not give medical or recommend specific treatments members may relate personal experiences and share information about the treatments they experienced, or advise others where such information can be obtained members should direct questions through the chairperson and give their full attention to the person speaking only one person talks at a time and everyone will have an opportunity to speak individuals should try to speak loudly and clearly, or use a microphone, if available, so questions and comments can be heard by everyone no side conversations members are encouraged to participate, but not required to do so no one should make comments that are likely to offend or make others uncomfortable 15
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chapter 9 P HONELINES A call to an NA phoneline may be someone s first interaction with Narcotics Anonymous. These calls are vital; a phoneline call can make a major difference in whether or not an addict
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be invited to share in the joy that stewardship can bring. Welcoming New Parishioners The Importance of Welcoming How a parish welcomes new parishioners can have a tremendous impact on the success of stewardship
Worksite Job Titles and Sample Descriptions The job titles and descriptions listed below are general examples of job duties and functions for youth in specific industry areas. We encourage you to use this
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