Product Guide. Simple, Smart Communications. Call us on VTALK (88255) or visit vtalk.com

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1 Product Guide Simple, Smart Communications Call us on VTALK (88255) or visit vtalk.com

2 If it s an easy to configure, secure, self managed telephony solution you re looking for then vtalk is surely for you.

3 Introducing vtalk 3 Welcome As a reseller in the telephony space, vtalk will give you three very significant advantages in the market. Ease of Setup Setup and operational within 10 minutes. Predefined carrier presets, plug and play provisioning for Aastra, & Yealink handsets. Allow remote workers to get up and running in minutes with a cloud supported handset. Resiliance through onsite hardware Avoid the vulnerability of an all in one solution, separated hardware resilience allows each piece of hardware to do its job best. Automated Backups & Updates In the Background Backups and Updates with a vtalk cloud subscription. Further details inside: Specifications 5 Features 7 Supported Hardware 11 vtalk Cloud 13 Warranty & Support 13

4 Fits into your ecosystem Flexible in more ways than you d think. Powerful yet simple vtalk is the easiest and quickest telephony platform to configure ever. Built from the ground up to be feature rich and straightfoward, it makes setup, management a breeze. It s set and forget, regardless of what your business is doing, vtalk is working in the background to make your telephony easy and reliable. Add in the vtalk cloud platform and you can set up remote extensions that work anywhere in the world, with a single click. Plays well with others if it s a phone that connects to your work network, chances are vtalk can talk to it. Whether you re just using VoIP or have existing phone lines, the vtalk platform is flexible enough to suit your needs. You can even bring your own existing VoIP phones. Setting up vtalk certified handsets, is even easier the vtalk will automatically detect and configure them with a single step. Peace of mind vtalk actively works to keep your communications reliable and secure. vtalk does the heavy-lifting from monitoring connections and generating secure passwords to proactively managing threats. Best of all, if you are using vtalk cloud, your system is backed up, securely, every night. If disaster strikes we ship you out a new vtalk that s right where you left off. Yet another reason why vtalk is perfect for your business. Find out more at vtalk.com Find out more at vtalk.com

5 Specifications 5 Designed and assembled in Australia Fully supports passive POE (Injected POE) with the vtalk POE kit Built-in hardware cryptography acceleration for enhanced security Wall mountable with the included mounting guides SPECIFICATIONS Dimensions Materials Connectivity Power Adapter Usage Temperature Power consumption Boot time 158mm W x 157mm L x 28mm H Aircraft Grade Aluminium (Recyclable) 10/100 Mb Ethernet 12VDC 1200mA 0 C - 50 C Degrees Max 10W (less than a lightbulb) Boots in less than 20 seconds

6 Blueprint BLUEPRINT v1.0 vtalk in your ecosystem router vtalk cloud VoIP ready handset* mobile device running vtalk touchˆ * vtalk supports any SIP compliant IP handsets. ˆ vtalk touch will be available Q for iphone. BANDWITH DETAILS Calls made from vtalk use roughly 32kb per call in each direction. ADSL 1.5Mbit ADSL 8Mbit ADSL2+ Annex M SHDSL 2Mbit 2 Calls 15 Calls 20 Calls 25 Calls * All internal calls are excluded from the above as the voice traffic traverses the local network only. ˆThe quality of your connection and network also affect the above figures, and these are estimates based on a well provisioned network with Quality of Service to enable voice traffic as the highest priority. SPECIFICATIONS Dimensions Materials Connectivity Power Adapter Usage Temperature Power consumption Boot time W 158mm x L 157 mm x H 28mm Aircraft Grade Aluminium (100% recyclable) 10/100 Mb Ethernet 12VDC 1200mA 0 C to 50 C Degrees Max 10W (less than a lightbulb) Boots in less than 20 seconds 2011 vtalk Holdings Pty Ltd. All Rights Reserved. Call us on VTALK (88255).

7 Feature List 7 Key Features Automatic Provision of Supported IP Handsets - Plug and Play Call Conference Rooms Call Forward Call Hold Call Park Call Group Pickup Calling Groups/Queues Configuration of Office Hours Holiday override for periods where office closed Least Cost Routing Per extension security settings IVR Builder Sound Manager for voice prompts Music Manager for onhold music (MP3 - CBR) Call Transfer - Attended and Blind Brute Force Detection and blocking of unwanted SIP traffic Provisioned Phone Book on Supported Handsets Firmware management on Supported Handsets (vtalk manages the supported firmware) One click cloud extensions for secure end to end communications (Requires Supported Handset) ToS Headers to tag voice traffic for automatic prioritisation on supported routers Supports and SIP compliant handset and gateway DHCP Client for Automatic Assignment of IP Address Bonjour support for easy discovery on your LAN

8 Feature List vtalk Software vtalk OS is based on FreeBSD. The same OS that powers OSX, the iphone, ipad & ipod touch, as well as many enterprise grade routers. Fault-tolerance and redundancy built into the vtalk OS, as the entire OS runs from RAM Seamless, automatic and fully secure software updates through the vtalk network Users With vtalk License packs are one-off fees. 10 users out of the box. Up to 100 users with license packs. Fully configured voic for each user, delivered either on the phone or by Built in management of user presence, so users can see if their colleagues are available. Administration vtalk is a fully secure web-based management interface, so you can manage your vtalk from anywhere within your company. It automatically provisions certified handsets. Simply plug in the new phone, confirm it on the vtalk, and you re done. vtalk automatically manages the firmware of vtalk certified phones Automated call attendant for managing and directing calls Easy to use IVR builder built in, for managing your calls based on your business structure Full call logs with the ability to export to CSV for billing or business purposes Full management of office hours with after hours call handling Full management of holidays with out of office call handling

9 Bandwidth Details 9 Bandwidth Outgoing calls per connection *ˆ (Using G729a each call uses roughly 32 Kb in and out) BANDWIDTH ADSL 1.5Mbit ADSL 8Mbit ADSL2+ Annex M SHDSL 2Mbit 2 Calls 15 Calls 20 Calls 25 Calls NB: * All internal calls are excluded from the above as the voice traffic traverses the local network only. ˆ The quality of your connection and network also affect the above figures, and these are estimates based on a well provisioned network with Quality of Service to enable voice traffic as the highest priority. Bandwidth Requirements G729a - 8kbit per call plus IP overhead - Approx 32kbit/call in each direction Security & Stability vtalk self-healing built in, which allows the box to intelligently detect and analyse potential faults. Built in intrusion detection that will automatically react to intrusion attempts. Automatic detection and denial of extension bruteforcing All passwords are dynamically generated and tested to adhere to stringent security standards

10 Specifications Call Specifications Total calls limited by bandwidth of network. QoS network required for guaranteed call quality. Call Quality G729a codec for amazing quality calls utilising minimal bandwidth Built-in QoS tagging, which allows for the prioritisation of voice traffic on your network When working with certified vtalk SIP providers, the call is prioritised end to end ToS (Terms of Service) headers for voice prioritisation on capable routers Calls Uses the standard SIP protocol for managing VoIP calls, and will work with any SIP provider that adheres to the RFC (RFC 3261). vtalk manages multi-party conference rooms, so your conference sizes are not limited by the handsets you already have. The number of simultaneous calls is limited only by your available bandwidth^ Built-in least-cost routing, to get the most cost-effective call, every single time Free calls to any other members of the vtalk cloud (cloud subscription required) Direct indials to extensions or calling queues if your trunk has available numbers VoIP Support Fully supports both TCP and UDP for VoIP calls NAT Traversal RFC Compliant SIP Stack Jitter buffer Codec Support G729a, G711u/a (Future release), G722 (Future release)

11 Supported Hardware 11 Supported Phones Supported Auto Provisioned Handsets - June 2011 Manufacturer Model Firmware Version Cloud Support Yes 820 Yes 821 Yes 870 Yes MeetingPoint Yealink SIP-T22P Yealink SIP-T26P Yealink SIP-T28P Coming Q Yealink SIP-T32G Yealink SIP-T38G Coming Q Aastra Aastra 6730i Q Aastra Aastra 6731i Q Aastra Aastra 6753i Q Aastra Aastra 6755i Q Aastra Aastra 6757i Q Aastra Aastra 6757i CT CT Q

12 Plays well with others Supported Devices Supported Routers SnapGear (highly recommended) pfsense (highly recommended) Mikrotik (highly recommended) Billion - SIP ALG must be disabled Draytek - SIP ALG must be disabled Cisco - SIP NAT Helper must be disabled NetGear - SIP ALG must be disabled Ubiquiti AirOS routers Linksys Supported Switches Must be a switch at minimum, hubs are not supported. 100Mbit minimum, managed Layer 2 or 3 preferrable Multicast traffic must be enabled on the switch QoS recommended for larger installations above 20 users Supported Gateways Cisco SPA8800 Cisco SPA3102 Audiocodes PSTN/ISDN Gateways Any SIP Compliant PSTN/ISDN/GSM gateway

13 vtalk Optionals 13 vtalk Cloud Initial month free for new customers. vtalk Cloud can be charged at $29.95 per line item. In the background software updates (4 major releases / year) In the background backup s every night One-Click secure cloud backups vtalk touch for iphone (Q release) Free calls vtalk to vtalk Warranty & Support 3 years manufacturer Warranty Pre and post sale support through your Reseller Partner Find help at help.vtalk.com

14 Price List Reseller RRP List Current as at July Confidential vtalk Product vtalk vtalk 5 vtalk 10 vtalk - Cloud 12 vtalk - Cloud 24 vtalk - POE vtalk Power Description vtalk IP PBX, supporting up to 10 users vtalk 5 User Expansion Pack vtalk 10 User Expansion Pack vtalk Cloud Pre Paid for 12 Months vtalk Cloud Pre Paid for 24 Months vtalk PoE Injector (power supply extra) vtalk Additional Power Supply Cloud Support $1, $99.00 $ $ $ $55.00 $25.00 Sales Enquiries For your customer s business For your business Call Anixter today Call Warcom today

15 Get in touch to find out why vtalk is perfect for your customers, call us on VTALK (88255) or visit vtalk.com

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