1 Tenable Network Security Support Portal January 12, 2015 (Revision 14)
2 Table of Contents Introduction... 3 Activate Tenable Support Portal... 3 Locate Your Customer ID... 6 Manage Your Activation Codes... 6 How to Set Your Hostname (Enterprise Customers ONLY)... 8 Training Console Tenable Customer Support How to Open a Chat Session How to Open a Ticket View Knowledgebase Articles Manage Contacts How to Add a Registered Contact How to Deactivate a Registered Contact How to Edit a Registered Contact Display Inactive Contacts Contact Provisioning Department How to Download Latest Products, Documentation, and Audit Files Online Content About Tenable Network Security
3 Introduction This document describes the many different functions of the Tenable Support Portal. Customers who have purchased Subscription, Enterprise, or Training will have access to the Tenable Support Portal located at: https://support.tenable.com/. The Tenable Support Portal allows Tenable s customers to: Manage and maintain product Activation Codes Download Tenable software, such as new SecurityCenter or Nessus builds Open and manage support tickets and chat sessions for assistance with Nessus or Tenable Enterprise product issues and Training support Search the product knowledgebase (KB) for answers and best practices Download audit content to perform configuration or content audits Download utilities and tools for use with Nessus and Tenable Enterprise products Download product documentation, quick start guides, and other useful papers Enroll in training class from the Training Console. Activate Tenable Support Portal Once an address is registered with Tenable, please use the following directions to log in to your Tenable Support Portal for the first time. Go to https://support.tenable.com/ and select Forgot Password/Activate Account? 3
4 Enter the registered address in the provided field under Forgot Password, then click Send Confirmation. You will receive an from that includes a confirmation code that will allow you to enter a new password. Return to the Forgot Password/Activate Account page and enter your registered address, confirmation code, and new password in the provided fields, then click Update Password. 4
5 Once you receive notification that the password has been reset, please enter the registered address and password in to the provided fields, and then click Log in to access your Tenable Support Portal. Once logged in, a main menu is displayed similar to the following: 5
6 Locate Your Customer ID Access your Tenable Support Portal: https://support.tenable.com/ The Customer ID is located at the top right corner on the main page. Manage Your Activation Codes The Activation Codes button provides a list of all of your current products and services including expiration dates. The Identifier field enables you to track which system the Activation Code is installed on. This optional field can be set to any string that is meaningful to you. If the Identifier field needs to be reset and changed, the Activation Code will have to be reset and then registered again within the product. The screen capture below is for Nessus Subscription, Nessus Enterprise and PVS Subscription. In Use: Indicates if your Activation Code is currently registered (yes) or needs to be registered (no). Scanner IP: Indicates where the code was originally registered. 6
7 Expires: Indicates when maintenance/subscription will expire. Expires within 60 days: Date displayed under column will be red Expires within 30 days: Date displayed will include a red underline Expired: Date displayed will include a red line through the entire date Manage Account: Field allows the owner of the product and the primary contact of the account to set visibility access to other registered contacts for the account by clicking Set Access. The screen capture below lists an example of users who can and cannot manage and view Activation Codes. No View: prevents the user from viewing the Activation Code in the Tenable Support Portal View: allows the user to view the Activation Code and associated information, but does not allow the contact to reset or manage the Activation Code Owner: can view all information associated with the Activation Code and also has the ability to reset the Activation Code Reset: If your server has a hardware issue, needs to be upgraded or has some other issue, the Tenable Support Portal allows the owner of the Activation Code to manually reset the code by clicking on the x below. Once reset, you will have the ability to immediately register the same Activation Code. Renew: A link to renew your subscription will appear 9 months from the expiration date. At that time, you will have the ability to select a renewal subscription length and the checkbox for each Nessus subscription which is available to renew. 7
8 How to Set Your Hostname (Enterprise Customers ONLY) Select Activation Codes from the main menu. Click the + next to the product name to display the product information. Click Set button under the Hostname column to enter hostname. 8
9 On the Set Hostname and Generate Prepayment Key page, enter the exact hostname and address to receive the Prepayment key, and then click Preview Request. Enter your first name, last name and agree to the terms to receive the prepayment key, and then click Submit. 9
10 You will receive a confirmation message after the hostname is set and the key has been sent. Please view the Getting Started page for product specific key upload and Activation Code registrations procedure documents here: Training Console The Training Console is made available after the purchase and activation of a Tenable training class. After activating your Tenable training class, select Training Console from the main page of the Tenable Support Portal. 10
11 You will then have the ability to self-enroll in the class and/or exam. For more information, please view the Training Console help document here: Tenable Customer Support Customers who log in to the Tenable Support Portal have the ability to open a ticket and/or chat session with one of our support representatives. How to Open a Chat Session From the main page of your Tenable Support Portal, select Click Here for Live Chat Support. 11
12 Select the Issue Type, enter your contact information, select the product you are requesting support for, existing ticket information and a description of the issue, and then click Submit. How to Open a Ticket Select Open a Ticket from the Main Menu. 12
13 Select the recipient. Enter the required information, and then click Send Ticket. Older tickets that have been closed may be viewed by clicking on My Ticket History and then the View Closed Tickets link. 13
14 View Knowledgebase Articles Tenable s Support and Content groups maintain a list of commonly asked questions across our entire product line. To view Knowledgebase articles, select Browse Knowledgebase from the Main Menu. All entries are organized into several different areas based on product type. All content may be searched by any Tenable Support Portal user. 14
15 Manage Contacts How to Add a Registered Contact (Add account option only available to the Primary Contact for the account) Log in to the Tenable Support Portal with authorized credentials: https://support.tenable.com/. Under Main Menu, select Add Contacts. 15
16 Select Add New Contact. Please note that you will only have the ability to add a contact with the same domain name as listed on the page. For all other contacts, please Provide the contact information for the new contact, select the View Support Tickets? that you would like for the new contact, and then click Preview. Primary Contact?: This field allows the existing Primary Contact(PC) to transfer the PC role to a new contact. Add Contacts?: This field allows the PC to assign other contacts the ability to add new registered contacts from the assigned Tenable Support Portal. Can view ALL Company Tickets: The contact will have the ability to view the complete ticket history for the company and addresses within any particular Customer ID. Can only view tickets created by user: The contact will only have the ability to view tickets that were opened by that specific contact. 16
18 Verify the provided information, and then click Submit. Select the product(s) to assign to the new contact, and then select Assign Products. The new contact will then receive an with instructions on how to activate the Tenable Support Portal account. 18
19 How to Deactivate a Registered Contact (Deactivate account option only available to the Primary Contact for the account) Under Main Menu, select Add Contacts. Check the provided space next to the address for the account to deactivate, and then click Deactivate Contact. 19
20 Verify the information, and the click Deactivate Contact. Please note: The account that has been deactivated will no longer have the ability to log in to the Tenable Support Portal or contact Tenable s support team. How to Edit a Registered Contact (Edit account option only available to the Primary Contact for the account) Edit contact tab will allow the Primary Contact to update the contact information or change the account settings to allow more or less access to Tenable s support team. Under Main Menu, select Add Contacts. 20
21 Check the provided space next to the address for the account to edit, and then click Edit Existing Contact. You will then have the ability to update the contact s support information. Add Contacts: This field allows the PC to assign other contacts the ability to add new registered contacts from the assigned Tenable Support Portal account. Create Tickets: Allows the user the ability to submit support tickets from the Tenable Support Portal. Can view ALL Company Tickets: The contact will have the ability to view the complete ticket history for the company including all s assigned to a Customer ID. Can only view tickets created by user: The contact will only have the ability to view tickets that were opened by that specific contact. Phone Support: Phone support is currently available for SecurityCenter, SecurityCenter Continuous View, Nessus Enterprise, and Nessus Enterprise Cloud customers only. Chat Support: Allows the user the ability to open a chat session from the Tenable Support Portal. 21
22 Verify the information, and then click Submit to complete the update to the account. Display Inactive Contacts (Display Inactivate Contacts option is available to all registered contacts for the account) Display Inactive Contacts tab will allow a registered contact to view all inactivate contacts that no longer have access to the assigned Tenable Support Portal account. To reinstate a contact, please contact Under Main Menu, select Add Contacts. 22
23 Click Display Inactivate Contacts. Each disabled contact is greyed out and a red Disabled is listed under the address. Contact Provisioning Department (Contact Provisioning Department option is available to all registered contacts for the account) Contact Provisioning Department tab will allow a registered contact to submit a ticket directly to Provisioning to update permissions or edit contact information. 23
24 Under Main Menu, select Add Contacts. Click Contact Provisioning Department. You will then have the ability to submit a ticket directly to Provisioning to update your account information. 24
25 How to Download Latest Products, Documentation, and Audit Files Select Downloads from the Main Menu. Then select applicable product. 25
26 Online Content In addition to the Tenable Support Portal, Tenable also offers a wide variety of discussion groups and online content: Tenable Blog This blog focuses on major new product functionality announcements, in-depth best practices and extensive content on scanning, configuration auditing, log normalization and network anomaly detection. Tenable Podcast The Tenable weekly podcast, hosted by Paul Asadoorian, is a lively discussion of topical issues with guests who bring their perspective to the topic at hand. You can subscribe to the podcast on itunes here: https://itunes.apple.com/us/podcast/tenable-network-security-podcast/id Tenable Product RSS Feeds Tenable offers seven different RSS feeds: Tenable news, the Tenable blog, the Tenable podcast, Nessus plugins, PVS plugins, SecurityCenter Dashboards, and SecurityCenter Report Templates. Discussion Forums https://discussions.nessus.org/ Tenable operates discussion forums that are used by Nessus users as well as SecurityCenter, LCE, and PVS customers. Product updates are also announced here. Twitter Follow TenableSecurity on Twitter for the latest updates. SecurityCenter Dashboards Tenable provides dozens of dashboard templates in the SecurityCenter Dashboards section of the Tenable Blog. SecurityCenter Report Templates This page provides customizable SecurityCenter report templates that help you aggregate scan data to identify and respond to security and compliance issues. About Tenable Network Security Tenable Network Security provides continuous network monitoring to identify vulnerabilities, reduce risk, and ensure compliance. Our family of products includes SecurityCenter Continuous View, which provides the most comprehensive and integrated view of network health, and Nessus, the global standard in detecting and assessing network data. Tenable is relied upon by more than 24,000 organizations, including the entire U.S. Department of Defense and many of the world s largest companies and governments. We offer customers peace of mind thanks to the largest install base, the best expertise, and the ability to identify their biggest threats and enable them to respond quickly. For more information, please visit tenable.com. 26
How to Add, Deactivate, or Edit a Contact Add Contact (Add account option only available to the Primary Contact for the account) 1. Log in to the Tenable Support Portal with authorized credentials: https://support.tenable.com/
Nessus Cloud User Registration Create Your Tenable Nessus Cloud Account 1. Click on the provided URL to create your account. If the link does not work, please cut and paste the entire URL into your browser.
Nessus and Mobile Device Scanning November 7, 2014 (Revision 12) Table of Contents Introduction... 3 Standards and Conventions... 3 Overview... 3 Scanning for Mobile Devices with Nessus... 4 Creating a
How to Register for Training We have created a Training Console to help you manage your Tenable training from the Tenable Support Portal. You will be able to enroll in On Demand Training Course(s) or Certification
Quick Start Guide: Utilizing Nessus to Secure Microsoft Azure Introduction Tenable Network Security is the first and only solution to offer security visibility, Azure cloud environment auditing, system
Configuring Virtual Switches for Use with PVS February 7, 2014 (Revision 1) Table of Contents Introduction... 3 Basic PVS VM Configuration... 3 Platforms... 3 VMware ESXi 5.5... 3 Configure the ESX Management
Nessus Perimeter Service User Guide (HTML5 Interface) March 18, 2014 (Revision 9) Table of Contents Introduction... 3 Nessus Perimeter Service... 3 Subscription and Activation... 3 Multi Scanner Support...
SecurityCenter 5.1 with Nessus Agent Support October 22, 2015 Table of Contents Introduction... 3 Adding an Agent Repository... 6 Add Agent Scans and Import Agent Scan Results... 7 Tips and Tricks... 8
Nessus Enterprise for Amazon Web Services (AWS) Installation and Configuration Guide July 16, 2014 (Revision 2) Table of Contents Introduction... 3 Requirements... 3 Standards and Conventions... 3 Nessus
HOW-TO GUIDE Tenable for CyberArk Introduction This document describes how to deploy Tenable SecurityCenter and Nessus for integration with CyberArk Enterprise Password Vault. Please email any comments
SecurityCenter 4.4 Administration Guide September 18, 2012 (Revision 3) The newest version of this document is available at the following URL: http://static.tenable.com/prod_docs/securitycenter_4.4_admin_guide.pdf
Administrator's Guide Copyright SecureAnywhere Mobile Protection Administrator's Guide November, 2012 2012 Webroot Software, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere
HOW-TO GUIDE Tenable for ServiceNow Introduction This document describes how to deploy Tenable SecurityCenter for integration with ServiceNow Security Operations. Please email any comments and suggestions
Contents 1. Cloud Data Center... 1 2. Login to ICT Marketplace Portal... 1 3. Dashboard... 2 3. Data center management... 3 3.1. New data center... 3 4. View Data Centers... 6 5. Remove Data Centers...
SecureAnywhereTM Web Security Service This document provides a general overview of the Webroot SecureAnywhere Web Security Service Partner Management Portal. Webroot Partners such as Managed Service Providers
Cloud Services Sharepoint Admin Quick Start Guide 3/12/2015 ACTIVATION An activation letter will be sent to the email account of your administrator contact. SharePoint will be part of your Cloud Control
Nessus Agents October 2015 Table of Contents Introduction... 3 What Are Nessus Agents?... 3 Scanning... 4 Results... 6 Conclusion... 6 About Tenable Network Security... 6 2 Introduction Today s changing
Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings
SecurityCenter 4.2 Administration Guide January 24, 2012 (Revision 5) The newest version of this document is available at the following URL: http://static.tenable.com/prod_docs/securitycenter_4.2_admin_guide.pdf
Secure File Transfer Guest User Guide Updated: 5/8/14 TABLE OF CONTENTS INTRODUCTION... 3 ACCESS SECURE FILE TRANSFER TOOL... 3 REGISTRATION... 4 SELF REGISTERING... 4 REGISTER VIA AN INVITATION SENT BY
Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...
Cloud Services Lync IM/ Web Conferencing Admin Quick Start Guide 10/14/2014 ACTIVATION LETTER An activation letter will be sent to the email account of your administrator contact. Please look for the following
Mac OS X User Manual Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)
1:44:08 PM Forney ISD Website SchoolFusion Parent Guide Personal Dashboard 2.0 What is SchoolFusion? SchoolFusion is where you can view all your children s classroom information in one web location. You
Broker Portal Tutorial Broker Portal Basics Create Agent Connect Link Forgotten Password Change Your Broker Portal Password Delegate View Application Status Create Agent Connect Link Log in to your Producer
Queensland Government etendering website Government buyer user manual System Requirements and Administration Version 2.0 July 2011 etender Help Desk phone 07 3836 0141 Table of contents 1 Introduction...
GRS Advantage Website User Reference Guide This document describes how to use the GRS Advantage Website. Table of Contents GRS Advantage Website... 2 Accessing the Website... 2 Requesting Access to the
IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents
Cloud Services Email Anti-Spam Admin Guide 10/23/2014 CONTENTS Introduction to Anti- Spam... 4 About Anti- Spam... 4 Locating the Anti- Spam Pages in the Portal... 5 Anti- Spam Best Practice Settings...
Sophos Mobile Control Super administrator guide Product version: 3 Document date: January 2013 Contents 1 About Sophos Mobile Control...3 2 Super administrator accounts...4 3 The super administrator customer...5
Campus 2.0 Student s Guide For PC and Mac Users July 7, 2009 IMPORTANT NOTICE Copyright 2009 Tegrity, Inc. DISCLAIMER 2009 Tegrity, Inc. all rights reserved Campus 2.0 Student s Guide Disclaimer iii TABLE
HOW-TO GUIDE Tenable for Google Cloud Platform Introduction This document describes how to deploy Tenable SecurityCenter Continuous View (Security Center CV ) for integration with Google Cloud Platform.
User Guide A guide to online services available through Sircon for Education Providers DOC CX 08/13/10 02/02 v5 Contents Contents Contents... 2 Introduction... 4 About this Guide... 4 Getting Started...
Registration Help The Register Menu allows you to register, download, and activate licenses so that your players can run. Copyright 2013 - BrainTrain, Inc. - All Rights Reserved 1 of 8 License Types Station
Blackboard Version 9.1 - Interactive Tools Contents Edit mode... 2 Selecting the Interactive Tools... 2 Posting an Announcement... 3 Creating a Blog... 4 Creating Blog Posts... 4 How to Comment on a Blog
Version 18.104.22.168 VERIPATROL Client Overview VERIPATROL is a secure software system for the storage, retrieval and management of video files from VIEVU cameras. This guide describes how to operate the VERIPATROL
Introduction to MLC Client Data Exchange USER GUIDE v4.1 Contents 1 What is the Client Data Exchange service? 2 1.1 Benefits of the Client Data Exchange 2 2 Who can subscribe to Client Data Exchange service?
OWL Student Guide 2 Technical Support 2 What You Need to Use OWL 2 Buying an Instant Access Code Online 3 Registration and Log In 6 Course Home Page and Left Navigation Menu 7 Information Menu Bar 7 Answer
Endpoint Protection Administrator Guide Copyright Endpoint Protection Administrator Guide June, 2013 2012-2013 Webroot, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere is
NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment
Microsoft Lync TM Order & Provisioning Admin Guide Microsoft Lync Ordering & Provisioning Admin Guide i Contents I. Provisioning Lync for Current Customers... 1 Ordering Lync for Customer Accounts... 1
Payments Guide 062212 2012 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying, recording,
Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco
Salesforce.com: Winter '11 License Management App 2.1 Administration and User Guide Last updated: November 30, 2010 Copyright 2000-2010 salesforce.com, inc. All rights reserved. Salesforce.com is a registered
M3 The PTA s new membership website database and dues reporting system State Level Actions from Task Menu M3 CAPABILITIES The State must authorize a user to have access to M3. The State s authorized users
User manual for the visitors of Interreg Danube Programme website Table of contents National contact points... 2 Newsletter subscription... 2 Subscribe... 2 Unsubscribe... 2 Forum... 2 Approved projects...
Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...
Cloud Web Portal User Guide Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)
Transitioning from TurningPoint 5 to TurningPoint Cloud - LMS 1 A Turning Account is a unique identifier that is used to tie together all software accounts and response devices. A Turning Account is required
Provider Express Obtaining Login Access Information for Network Providers November 2013 Objectives This presentation will review the following features: How to Log in to Provider Express Retrieve a forgotten
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...
MERCHANT SERVICES ONLINE TD Retail Card Services FAST, FREE & SECURE Web Manual Version 11.30 Table of Contents The TDRCS Online Merchant Services Website What is it? How to Use It Log In Main Menu Consumer
Cogito Online Support Desk - Quickstart Welcome to the Cogito online Support Portal. This portal provides the primary point of contact for the raising and monitoring of support issues for Cogito software,
June 2015 mba international eduportal Student Manual Author: Tagalaki Vasiliki, Special Technical Laboratorial Staff Department of Management Science and Technology Athens University of Economics and Business
Setup Guide for PrestaShop and BlueSnap This manual is meant to show you how to connect your PrestaShop store with your newly created BlueSnap account. It will show step-by-step instructions. For any further
Dell Mobile Management Contents Dell Mobile Management 3 Setting up the 3 DMM Device Deployment Program Prerequisites 4 Configure Apple VPP Token in DMM 5 Download Apple VPP Token 5 Assign VPP App Licenses
Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 10 SERVICE CATALOG... 12 Raising a Service Request... 12 Edit the Service Request...
Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...
Council of Ontario Universities COFO Online Reporting System User Manual Updated September 2014 Page 1 Updated September 2014 Page 2 Table of Contents 1. Security... 5 Security Roles Defined in the Application...
ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.
Joomla/Mambo Community Builder Version 1.1 Installation Guide document version 1.1 03.Aug.2007 Copyright No portions of this manual may be reproduced or redistributed without the written consent of the
Qualtrics Survey Tool This page left blank intentionally. Table of Contents Overview... 5 Uses for Qualtrics Surveys:... 5 Accessing Qualtrics... 5 My Surveys Tab... 5 Survey Controls... 5 Creating New
System Administrator Training Guide Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.com Contents Contents... 2 Before You Begin... 4 Overview... 4
WordPress Security Scan Configuration To configure the - WordPress Security Scan - plugin in your WordPress driven Blog, login to WordPress as administrator, by simply entering the url_of_your_website/wp-admin
ADMINISTRATOR GUIDE VERSION 4.0 2014 Copyright 2008 2014. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any purpose
Single Sign-On Instructions (SSO) Registration for the SSO Step 1: Registration to Single Sign-On (SSO) Skip this section if you ve already registered for a SSO account. Open your web browser (Internet
IBM Security QRadar Version 7.2.5 Vulnerability Assessment Configuration Guide IBM Note Before using this information and the product that it supports, read the information in Notices on page 93. Product
Optum Patient Portal 70 Royal Little Drive Providence, RI 02904 Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Table of Contents 1 Patient Portal Activation...1 1.1 Pre-register a Patient...1
Q1 Labs Help Build 7.0 Maintenance Release 3 firstname.lastname@example.org Managing Qualys Scanners Managing Qualys Scanners A QualysGuard vulnerability scanner runs on a remote web server. QRadar must access
Jobs Portal Features List - Jobs Portal v4.1 Jobs Portal 4.1 Features List, Page 1 Administration Panel Features and pages available for the administrators in the main admin panel Dashboard page - information
Eastern Bank TreasuryConnect Security Center User Manual This user manual provides instructions for using the Password Reset feature and accessing services found within the Security Center Group. The services
CloudCall for Salesforce- Quick Start Guide CloudCall for Act! CRM Quick Start Guide 26/01/2015 Plugin Overview About SYNETY SYNETY is a leading cloud- based software and communications company that develops