Tenable Network Security Support Portal. January 12, 2015 (Revision 14)

Size: px
Start display at page:

Download "Tenable Network Security Support Portal. January 12, 2015 (Revision 14)"

Transcription

1 Tenable Network Security Support Portal January 12, 2015 (Revision 14)

2 Table of Contents Introduction... 3 Activate Tenable Support Portal... 3 Locate Your Customer ID... 6 Manage Your Activation Codes... 6 How to Set Your Hostname (Enterprise Customers ONLY)... 8 Training Console Tenable Customer Support How to Open a Chat Session How to Open a Ticket View Knowledgebase Articles Manage Contacts How to Add a Registered Contact How to Deactivate a Registered Contact How to Edit a Registered Contact Display Inactive Contacts Contact Provisioning Department How to Download Latest Products, Documentation, and Audit Files Online Content About Tenable Network Security

3 Introduction This document describes the many different functions of the Tenable Support Portal. Customers who have purchased Subscription, Enterprise, or Training will have access to the Tenable Support Portal located at: https://support.tenable.com/. The Tenable Support Portal allows Tenable s customers to: Manage and maintain product Activation Codes Download Tenable software, such as new SecurityCenter or Nessus builds Open and manage support tickets and chat sessions for assistance with Nessus or Tenable Enterprise product issues and Training support Search the product knowledgebase (KB) for answers and best practices Download audit content to perform configuration or content audits Download utilities and tools for use with Nessus and Tenable Enterprise products Download product documentation, quick start guides, and other useful papers Enroll in training class from the Training Console. Activate Tenable Support Portal Once an address is registered with Tenable, please use the following directions to log in to your Tenable Support Portal for the first time. Go to https://support.tenable.com/ and select Forgot Password/Activate Account? 3

4 Enter the registered address in the provided field under Forgot Password, then click Send Confirmation. You will receive an from that includes a confirmation code that will allow you to enter a new password. Return to the Forgot Password/Activate Account page and enter your registered address, confirmation code, and new password in the provided fields, then click Update Password. 4

5 Once you receive notification that the password has been reset, please enter the registered address and password in to the provided fields, and then click Log in to access your Tenable Support Portal. Once logged in, a main menu is displayed similar to the following: 5

6 Locate Your Customer ID Access your Tenable Support Portal: https://support.tenable.com/ The Customer ID is located at the top right corner on the main page. Manage Your Activation Codes The Activation Codes button provides a list of all of your current products and services including expiration dates. The Identifier field enables you to track which system the Activation Code is installed on. This optional field can be set to any string that is meaningful to you. If the Identifier field needs to be reset and changed, the Activation Code will have to be reset and then registered again within the product. The screen capture below is for Nessus Subscription, Nessus Enterprise and PVS Subscription. In Use: Indicates if your Activation Code is currently registered (yes) or needs to be registered (no). Scanner IP: Indicates where the code was originally registered. 6

7 Expires: Indicates when maintenance/subscription will expire. Expires within 60 days: Date displayed under column will be red Expires within 30 days: Date displayed will include a red underline Expired: Date displayed will include a red line through the entire date Manage Account: Field allows the owner of the product and the primary contact of the account to set visibility access to other registered contacts for the account by clicking Set Access. The screen capture below lists an example of users who can and cannot manage and view Activation Codes. No View: prevents the user from viewing the Activation Code in the Tenable Support Portal View: allows the user to view the Activation Code and associated information, but does not allow the contact to reset or manage the Activation Code Owner: can view all information associated with the Activation Code and also has the ability to reset the Activation Code Reset: If your server has a hardware issue, needs to be upgraded or has some other issue, the Tenable Support Portal allows the owner of the Activation Code to manually reset the code by clicking on the x below. Once reset, you will have the ability to immediately register the same Activation Code. Renew: A link to renew your subscription will appear 9 months from the expiration date. At that time, you will have the ability to select a renewal subscription length and the checkbox for each Nessus subscription which is available to renew. 7

8 How to Set Your Hostname (Enterprise Customers ONLY) Select Activation Codes from the main menu. Click the + next to the product name to display the product information. Click Set button under the Hostname column to enter hostname. 8

9 On the Set Hostname and Generate Prepayment Key page, enter the exact hostname and address to receive the Prepayment key, and then click Preview Request. Enter your first name, last name and agree to the terms to receive the prepayment key, and then click Submit. 9

10 You will receive a confirmation message after the hostname is set and the key has been sent. Please view the Getting Started page for product specific key upload and Activation Code registrations procedure documents here: Training Console The Training Console is made available after the purchase and activation of a Tenable training class. After activating your Tenable training class, select Training Console from the main page of the Tenable Support Portal. 10

11 You will then have the ability to self-enroll in the class and/or exam. For more information, please view the Training Console help document here: Tenable Customer Support Customers who log in to the Tenable Support Portal have the ability to open a ticket and/or chat session with one of our support representatives. How to Open a Chat Session From the main page of your Tenable Support Portal, select Click Here for Live Chat Support. 11

12 Select the Issue Type, enter your contact information, select the product you are requesting support for, existing ticket information and a description of the issue, and then click Submit. How to Open a Ticket Select Open a Ticket from the Main Menu. 12

13 Select the recipient. Enter the required information, and then click Send Ticket. Older tickets that have been closed may be viewed by clicking on My Ticket History and then the View Closed Tickets link. 13

14 View Knowledgebase Articles Tenable s Support and Content groups maintain a list of commonly asked questions across our entire product line. To view Knowledgebase articles, select Browse Knowledgebase from the Main Menu. All entries are organized into several different areas based on product type. All content may be searched by any Tenable Support Portal user. 14

15 Manage Contacts How to Add a Registered Contact (Add account option only available to the Primary Contact for the account) Log in to the Tenable Support Portal with authorized credentials: https://support.tenable.com/. Under Main Menu, select Add Contacts. 15

16 Select Add New Contact. Please note that you will only have the ability to add a contact with the same domain name as listed on the page. For all other contacts, please Provide the contact information for the new contact, select the View Support Tickets? that you would like for the new contact, and then click Preview. Primary Contact?: This field allows the existing Primary Contact(PC) to transfer the PC role to a new contact. Add Contacts?: This field allows the PC to assign other contacts the ability to add new registered contacts from the assigned Tenable Support Portal. Can view ALL Company Tickets: The contact will have the ability to view the complete ticket history for the company and addresses within any particular Customer ID. Can only view tickets created by user: The contact will only have the ability to view tickets that were opened by that specific contact. 16

17 17

18 Verify the provided information, and then click Submit. Select the product(s) to assign to the new contact, and then select Assign Products. The new contact will then receive an with instructions on how to activate the Tenable Support Portal account. 18

19 How to Deactivate a Registered Contact (Deactivate account option only available to the Primary Contact for the account) Under Main Menu, select Add Contacts. Check the provided space next to the address for the account to deactivate, and then click Deactivate Contact. 19

20 Verify the information, and the click Deactivate Contact. Please note: The account that has been deactivated will no longer have the ability to log in to the Tenable Support Portal or contact Tenable s support team. How to Edit a Registered Contact (Edit account option only available to the Primary Contact for the account) Edit contact tab will allow the Primary Contact to update the contact information or change the account settings to allow more or less access to Tenable s support team. Under Main Menu, select Add Contacts. 20

21 Check the provided space next to the address for the account to edit, and then click Edit Existing Contact. You will then have the ability to update the contact s support information. Add Contacts: This field allows the PC to assign other contacts the ability to add new registered contacts from the assigned Tenable Support Portal account. Create Tickets: Allows the user the ability to submit support tickets from the Tenable Support Portal. Can view ALL Company Tickets: The contact will have the ability to view the complete ticket history for the company including all s assigned to a Customer ID. Can only view tickets created by user: The contact will only have the ability to view tickets that were opened by that specific contact. Phone Support: Phone support is currently available for SecurityCenter, SecurityCenter Continuous View, Nessus Enterprise, and Nessus Enterprise Cloud customers only. Chat Support: Allows the user the ability to open a chat session from the Tenable Support Portal. 21

22 Verify the information, and then click Submit to complete the update to the account. Display Inactive Contacts (Display Inactivate Contacts option is available to all registered contacts for the account) Display Inactive Contacts tab will allow a registered contact to view all inactivate contacts that no longer have access to the assigned Tenable Support Portal account. To reinstate a contact, please contact Under Main Menu, select Add Contacts. 22

23 Click Display Inactivate Contacts. Each disabled contact is greyed out and a red Disabled is listed under the address. Contact Provisioning Department (Contact Provisioning Department option is available to all registered contacts for the account) Contact Provisioning Department tab will allow a registered contact to submit a ticket directly to Provisioning to update permissions or edit contact information. 23

24 Under Main Menu, select Add Contacts. Click Contact Provisioning Department. You will then have the ability to submit a ticket directly to Provisioning to update your account information. 24

25 How to Download Latest Products, Documentation, and Audit Files Select Downloads from the Main Menu. Then select applicable product. 25

26 Online Content In addition to the Tenable Support Portal, Tenable also offers a wide variety of discussion groups and online content: Tenable Blog This blog focuses on major new product functionality announcements, in-depth best practices and extensive content on scanning, configuration auditing, log normalization and network anomaly detection. Tenable Podcast The Tenable weekly podcast, hosted by Paul Asadoorian, is a lively discussion of topical issues with guests who bring their perspective to the topic at hand. You can subscribe to the podcast on itunes here: https://itunes.apple.com/us/podcast/tenable-network-security-podcast/id Tenable Product RSS Feeds Tenable offers seven different RSS feeds: Tenable news, the Tenable blog, the Tenable podcast, Nessus plugins, PVS plugins, SecurityCenter Dashboards, and SecurityCenter Report Templates. Discussion Forums https://discussions.nessus.org/ Tenable operates discussion forums that are used by Nessus users as well as SecurityCenter, LCE, and PVS customers. Product updates are also announced here. Twitter Follow TenableSecurity on Twitter for the latest updates. SecurityCenter Dashboards Tenable provides dozens of dashboard templates in the SecurityCenter Dashboards section of the Tenable Blog. SecurityCenter Report Templates This page provides customizable SecurityCenter report templates that help you aggregate scan data to identify and respond to security and compliance issues. About Tenable Network Security Tenable Network Security provides continuous network monitoring to identify vulnerabilities, reduce risk, and ensure compliance. Our family of products includes SecurityCenter Continuous View, which provides the most comprehensive and integrated view of network health, and Nessus, the global standard in detecting and assessing network data. Tenable is relied upon by more than 24,000 organizations, including the entire U.S. Department of Defense and many of the world s largest companies and governments. We offer customers peace of mind thanks to the largest install base, the best expertise, and the ability to identify their biggest threats and enable them to respond quickly. For more information, please visit tenable.com. 26

How to Add, Deactivate, or Edit a Contact

How to Add, Deactivate, or Edit a Contact How to Add, Deactivate, or Edit a Contact Add Contact (Add account option only available to the Primary Contact for the account) 1. Log in to the Tenable Support Portal with authorized credentials: https://support.tenable.com/

More information

Nessus Cloud User Registration

Nessus Cloud User Registration Nessus Cloud User Registration Create Your Tenable Nessus Cloud Account 1. Click on the provided URL to create your account. If the link does not work, please cut and paste the entire URL into your browser.

More information

Nessus and Mobile Device Scanning. November 7, 2014 (Revision 12)

Nessus and Mobile Device Scanning. November 7, 2014 (Revision 12) Nessus and Mobile Device Scanning November 7, 2014 (Revision 12) Table of Contents Introduction... 3 Standards and Conventions... 3 Overview... 3 Scanning for Mobile Devices with Nessus... 4 Creating a

More information

How to Register for Training

How to Register for Training How to Register for Training We have created a Training Console to help you manage your Tenable training from the Tenable Support Portal. You will be able to enroll in On Demand Training Course(s) or Certification

More information

Quick Start Guide: Utilizing Nessus to Secure Microsoft Azure

Quick Start Guide: Utilizing Nessus to Secure Microsoft Azure Quick Start Guide: Utilizing Nessus to Secure Microsoft Azure Introduction Tenable Network Security is the first and only solution to offer security visibility, Azure cloud environment auditing, system

More information

Nessus Enterprise Cloud User Guide. October 2, 2014 (Revision 9)

Nessus Enterprise Cloud User Guide. October 2, 2014 (Revision 9) Nessus Enterprise Cloud User Guide October 2, 2014 (Revision 9) Table of Contents Introduction... 3 Nessus Enterprise Cloud... 3 Subscription and Activation... 3 Multi Scanner Support... 4 Customer Scanning

More information

Configuring Virtual Switches for Use with PVS. February 7, 2014 (Revision 1)

Configuring Virtual Switches for Use with PVS. February 7, 2014 (Revision 1) Configuring Virtual Switches for Use with PVS February 7, 2014 (Revision 1) Table of Contents Introduction... 3 Basic PVS VM Configuration... 3 Platforms... 3 VMware ESXi 5.5... 3 Configure the ESX Management

More information

Nessus Perimeter Service User Guide (HTML5 Interface) March 18, 2014 (Revision 9)

Nessus Perimeter Service User Guide (HTML5 Interface) March 18, 2014 (Revision 9) Nessus Perimeter Service User Guide (HTML5 Interface) March 18, 2014 (Revision 9) Table of Contents Introduction... 3 Nessus Perimeter Service... 3 Subscription and Activation... 3 Multi Scanner Support...

More information

SecurityCenter 5.1 with Nessus Agent Support. October 22, 2015

SecurityCenter 5.1 with Nessus Agent Support. October 22, 2015 SecurityCenter 5.1 with Nessus Agent Support October 22, 2015 Table of Contents Introduction... 3 Adding an Agent Repository... 6 Add Agent Scans and Import Agent Scan Results... 7 Tips and Tricks... 8

More information

Nessus Enterprise for Amazon Web Services (AWS) Installation and Configuration Guide. July 16, 2014 (Revision 2)

Nessus Enterprise for Amazon Web Services (AWS) Installation and Configuration Guide. July 16, 2014 (Revision 2) Nessus Enterprise for Amazon Web Services (AWS) Installation and Configuration Guide July 16, 2014 (Revision 2) Table of Contents Introduction... 3 Requirements... 3 Standards and Conventions... 3 Nessus

More information

MultiSite Manager. User Guide

MultiSite Manager. User Guide MultiSite Manager User Guide Contents 1. Getting Started... 2 Opening the MultiSite Manager... 2 Navigating MultiSite Manager... 2 2. The All Sites tabs... 3 All Sites... 3 Reports... 4 Licenses... 5 3.

More information

Tenable for CyberArk

Tenable for CyberArk HOW-TO GUIDE Tenable for CyberArk Introduction This document describes how to deploy Tenable SecurityCenter and Nessus for integration with CyberArk Enterprise Password Vault. Please email any comments

More information

SecurityCenter 4.4 Administration Guide

SecurityCenter 4.4 Administration Guide SecurityCenter 4.4 Administration Guide September 18, 2012 (Revision 3) The newest version of this document is available at the following URL: http://static.tenable.com/prod_docs/securitycenter_4.4_admin_guide.pdf

More information

SecurityCenter 4.8 Administration Guide. October 2, 2015 (Revision 13)

SecurityCenter 4.8 Administration Guide. October 2, 2015 (Revision 13) SecurityCenter 4.8 Administration Guide October 2, 2015 (Revision 13) Table of Contents Introduction... 5 Standards and Conventions... 5 Abbreviations... 6 SecurityCenter Administrator Functions... 6 Starting/Halting

More information

SecureAnywhereTM Web Security Service

SecureAnywhereTM Web Security Service SecureAnywhereTM Web Security Service This document provides a general overview of the Webroot SecureAnywhere Web Security Service Partner Management Portal. Webroot Partners such as Managed Service Providers

More information

Administrator's Guide

Administrator's Guide Administrator's Guide Copyright SecureAnywhere Mobile Protection Administrator's Guide November, 2012 2012 Webroot Software, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere

More information

1. Cloud Data Center... 1. 2. Login to ICT Marketplace Portal... 1. 3. Dashboard... 2. 3. Data center management... 3. 3.1. New data center...

1. Cloud Data Center... 1. 2. Login to ICT Marketplace Portal... 1. 3. Dashboard... 2. 3. Data center management... 3. 3.1. New data center... Contents 1. Cloud Data Center... 1 2. Login to ICT Marketplace Portal... 1 3. Dashboard... 2 3. Data center management... 3 3.1. New data center... 3 4. View Data Centers... 6 5. Remove Data Centers...

More information

Tenable for ServiceNow

Tenable for ServiceNow HOW-TO GUIDE Tenable for ServiceNow Introduction This document describes how to deploy Tenable SecurityCenter for integration with ServiceNow Security Operations. Please email any comments and suggestions

More information

Cloud Services. Sharepoint. Admin Quick Start Guide

Cloud Services. Sharepoint. Admin Quick Start Guide Cloud Services Sharepoint Admin Quick Start Guide 3/12/2015 ACTIVATION An activation letter will be sent to the email account of your administrator contact. SharePoint will be part of your Cloud Control

More information

Nessus Agents. October 2015

Nessus Agents. October 2015 Nessus Agents October 2015 Table of Contents Introduction... 3 What Are Nessus Agents?... 3 Scanning... 4 Results... 6 Conclusion... 6 About Tenable Network Security... 6 2 Introduction Today s changing

More information

Quick Start Guide. Hosting Your Domain

Quick Start Guide. Hosting Your Domain Quick Start Guide Hosting Your Domain http://www.names.co.uk/support/ Table of Contents Web Hosting... 3 FTP (File Transfer Protocol)... 3 File Manager... 6 SiteMaker... 7 2 Please keep these documents

More information

SecurityCenter 4.2 Administration Guide

SecurityCenter 4.2 Administration Guide SecurityCenter 4.2 Administration Guide January 24, 2012 (Revision 5) The newest version of this document is available at the following URL: http://static.tenable.com/prod_docs/securitycenter_4.2_admin_guide.pdf

More information

Advanced Configuration Steps

Advanced Configuration Steps Advanced Configuration Steps After you have downloaded a trial, you can perform the following from the Setup menu in the MaaS360 portal: Configure additional services Configure device enrollment settings

More information

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on...

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on... Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...

More information

Secure File Transfer Guest User Guide Updated: 5/8/14

Secure File Transfer Guest User Guide Updated: 5/8/14 Secure File Transfer Guest User Guide Updated: 5/8/14 TABLE OF CONTENTS INTRODUCTION... 3 ACCESS SECURE FILE TRANSFER TOOL... 3 REGISTRATION... 4 SELF REGISTERING... 4 REGISTER VIA AN INVITATION SENT BY

More information

Comodo Mobile Device Manager Software Version 3.0

Comodo Mobile Device Manager Software Version 3.0 Comodo Mobile Device Manager Software Version 3.0 CMDM Cloud Portal Setup Guide Guide Version 3.0.010515 Comodo Security Solutions 1255 Broad Street Clifton, NJ 07013 Comodo Mobile Device Manager - Cloud

More information

Cloud Services. Lync. IM/ Web Conferencing Admin Quick Start Guide

Cloud Services. Lync. IM/ Web Conferencing Admin Quick Start Guide Cloud Services Lync IM/ Web Conferencing Admin Quick Start Guide 10/14/2014 ACTIVATION LETTER An activation letter will be sent to the email account of your administrator contact. Please look for the following

More information

Mac OS X User Manual Version 2.0

Mac OS X User Manual Version 2.0 Mac OS X User Manual Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)

More information

1:44:08 PM. You can access Forney ISD s website at: http://forneyisd.net. Please use your Parent Portal login to set up your Schoolfusion dashboard.

1:44:08 PM. You can access Forney ISD s website at: http://forneyisd.net. Please use your Parent Portal login to set up your Schoolfusion dashboard. 1:44:08 PM Forney ISD Website SchoolFusion Parent Guide Personal Dashboard 2.0 What is SchoolFusion? SchoolFusion is where you can view all your children s classroom information in one web location. You

More information

Broker Portal Tutorial Broker Portal Basics

Broker Portal Tutorial Broker Portal Basics Broker Portal Tutorial Broker Portal Basics Create Agent Connect Link Forgotten Password Change Your Broker Portal Password Delegate View Application Status Create Agent Connect Link Log in to your Producer

More information

Employee Active Directory Self-Service Quick Setup Guide

Employee Active Directory Self-Service Quick Setup Guide Employee Active Directory Self-Service Quick Setup Guide (V2.0) Last update: 11/5/2014 Copyright 2014 InfraDog Inc. All rights reserved Corporate Phone: +1 (416) 473-4096, Fax: +1 (888) 863-3936, Email:

More information

Government buyer user manual System Requirements and Administration Version 2.0

Government buyer user manual System Requirements and Administration Version 2.0 Queensland Government etendering website Government buyer user manual System Requirements and Administration Version 2.0 July 2011 etender Help Desk phone 07 3836 0141 Table of contents 1 Introduction...

More information

GRS Advantage Website User Reference Guide

GRS Advantage Website User Reference Guide GRS Advantage Website User Reference Guide This document describes how to use the GRS Advantage Website. Table of Contents GRS Advantage Website... 2 Accessing the Website... 2 Requesting Access to the

More information

Cloud Services. Email Anti-Spam. Admin Guide

Cloud Services. Email Anti-Spam. Admin Guide Cloud Services Email Anti-Spam Admin Guide 10/23/2014 CONTENTS Introduction to Anti- Spam... 4 About Anti- Spam... 4 Locating the Anti- Spam Pages in the Portal... 5 Anti- Spam Best Practice Settings...

More information

IT Service Manager Agent Guide

IT Service Manager Agent Guide IT Service Manager Agent Guide Issue Training - Online Tutorials & Guides http://www.it.northwestern.edu/service-manager/ IT Service Manager Login Page https://itsm-fp.northwestern.edu/footprints/ Contents

More information

VULNERABILITY MANAGEMENT

VULNERABILITY MANAGEMENT Vulnerability Management (VM) software differ in the richness of reporting, and the capabilities for application and security configuration assessment. Companies must consider how a VM technology will

More information

Sophos Mobile Control Super administrator guide. Product version: 3

Sophos Mobile Control Super administrator guide. Product version: 3 Sophos Mobile Control Super administrator guide Product version: 3 Document date: January 2013 Contents 1 About Sophos Mobile Control...3 2 Super administrator accounts...4 3 The super administrator customer...5

More information

Patch Management Integration

Patch Management Integration Patch Management Integration January 10, 2012 (Revision 5) Copyright 2002-2012 Tenable Network Security, Inc. Tenable Network Security, Nessus and ProfessionalFeed are registered trademarks of Tenable

More information

Tenable for Google Cloud Platform

Tenable for Google Cloud Platform HOW-TO GUIDE Tenable for Google Cloud Platform Introduction This document describes how to deploy Tenable SecurityCenter Continuous View (Security Center CV ) for integration with Google Cloud Platform.

More information

Blackboard Version 9.1 - Interactive Tools Contents

Blackboard Version 9.1 - Interactive Tools Contents Blackboard Version 9.1 - Interactive Tools Contents Edit mode... 2 Selecting the Interactive Tools... 2 Posting an Announcement... 3 Creating a Blog... 4 Creating Blog Posts... 4 How to Comment on a Blog

More information

User Guide. A guide to online services available through Sircon for Education Providers. DOC CX 08/13/10 02/02 v5

User Guide. A guide to online services available through Sircon for Education Providers. DOC CX 08/13/10 02/02 v5 User Guide A guide to online services available through Sircon for Education Providers DOC CX 08/13/10 02/02 v5 Contents Contents Contents... 2 Introduction... 4 About this Guide... 4 Getting Started...

More information

Table of Contents. Lesson 5: Assign Delegate...30 Objectives... 30 Assign A Delegate... 30 Edit Delegate Permissions... 33

Table of Contents. Lesson 5: Assign Delegate...30 Objectives... 30 Assign A Delegate... 30 Edit Delegate Permissions... 33 Supervisor Manual Table of Contents Lesson 1: Login... 1 Objectives... 1 Log In to IR University... 1 Retrieve Forgotten Password and/or User ID... 3 Using the IR University Help System... 6 Lesson 2:

More information

The Register Menu allows you to register, download, and activate licenses so that your players can run.

The Register Menu allows you to register, download, and activate licenses so that your players can run. Registration Help The Register Menu allows you to register, download, and activate licenses so that your players can run. Copyright 2013 - BrainTrain, Inc. - All Rights Reserved 1 of 8 License Types Station

More information

Configure Cisco Unified Customer Voice Portal

Configure Cisco Unified Customer Voice Portal Cisco Unified Customer Voice Portal Configuration, page 1 Configure Gateways, page 1 Transfer Unified CVP Scripts and Media Files, page 2 Unified Customer Voice Portal Licenses, page 2 Configure SNMP,

More information

Kentico CMS 7.0 Intranet User's Guide

Kentico CMS 7.0 Intranet User's Guide Kentico CMS 7.0 Intranet User's Guide 2 Kentico CMS 7.0 Intranet User's Guide Table of Contents Introduction 5... 5 About this guide Getting started 7... 7 Accessing the Intranet Portal... 8 Intranet Portal

More information

VERIPATROL Client User Guide

VERIPATROL Client User Guide Version 3.2.2.0 VERIPATROL Client Overview VERIPATROL is a secure software system for the storage, retrieval and management of video files from VIEVU cameras. This guide describes how to operate the VERIPATROL

More information

Contents PAYMENTS...1 PAYMENT TABLES...67

Contents PAYMENTS...1 PAYMENT TABLES...67 Payments Guide 062212 2012 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic, or mechanical, including photocopying, recording,

More information

Log Correlation Engine 4.6 Quick Start Guide. January 25, 2016 (Revision 2)

Log Correlation Engine 4.6 Quick Start Guide. January 25, 2016 (Revision 2) Log Correlation Engine 4.6 Quick Start Guide January 25, 2016 (Revision 2) Table of Contents Introduction... 4 Standards and Conventions... 4 Product Overview... 4 Prerequisites... 4 LCE Quick Start...

More information

Introduction to MLC Client Data Exchange USER GUIDE v4.1

Introduction to MLC Client Data Exchange USER GUIDE v4.1 Introduction to MLC Client Data Exchange USER GUIDE v4.1 Contents 1 What is the Client Data Exchange service? 2 1.1 Benefits of the Client Data Exchange 2 2 Who can subscribe to Client Data Exchange service?

More information

Welcome to ncrypted Cloud!

Welcome to ncrypted Cloud! Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption) to secure files stored in the

More information

The PTA s new membership website database and dues reporting system

The PTA s new membership website database and dues reporting system M3 The PTA s new membership website database and dues reporting system State Level Actions from Task Menu M3 CAPABILITIES The State must authorize a user to have access to M3. The State s authorized users

More information

OWL Student Guide Technical Support What You Need to Use OWL Buying an Instant Access Code Online Registration and Log In

OWL Student Guide Technical Support What You Need to Use OWL Buying an Instant Access Code Online Registration and Log In OWL Student Guide 2 Technical Support 2 What You Need to Use OWL 2 Buying an Instant Access Code Online 3 Registration and Log In 6 Course Home Page and Left Navigation Menu 7 Information Menu Bar 7 Answer

More information

License Management App 2.1 Administration and User Guide

License Management App 2.1 Administration and User Guide Salesforce.com: Winter '11 License Management App 2.1 Administration and User Guide Last updated: November 30, 2010 Copyright 2000-2010 salesforce.com, inc. All rights reserved. Salesforce.com is a registered

More information

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal

Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal Integrating ConnectWise Service Desk Ticketing with the Cisco OnPlus Portal This Application Note explains how to configure ConnectWise PSA (Professional Service Automation) application settings and Cisco

More information

Endpoint Protection Administrator Guide

Endpoint Protection Administrator Guide Endpoint Protection Administrator Guide Copyright Endpoint Protection Administrator Guide June, 2013 2012-2013 Webroot, Inc. All rights reserved. Webroot is a registered trademark and SecureAnywhere is

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Microsoft Lync TM Order & Provisioning. Admin Guide

Microsoft Lync TM Order & Provisioning. Admin Guide Microsoft Lync TM Order & Provisioning Admin Guide Microsoft Lync Ordering & Provisioning Admin Guide i Contents I. Provisioning Lync for Current Customers... 1 Ordering Lync for Customer Accounts... 1

More information

Cloud Web Portal User Guide Version 2.0

Cloud Web Portal User Guide Version 2.0 Cloud Web Portal User Guide Version 2.0 Welcome to ncrypted Cloud! ncrypted Cloud is a Privacy, Security, and Collaboration application that uses Industry Standard Encryption Technology (AES-256 bit encryption)

More information

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on...

Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM. This guide provides information on... Generating an Apple Push Notification Service Certificate for use with GO!Enterprise MDM This guide provides information on...... APNs Requirements Tips on Enrolling in the ios Developer Enterprise Program...

More information

User manual for the visitors of Interreg Danube Programme website

User manual for the visitors of Interreg Danube Programme website User manual for the visitors of Interreg Danube Programme website Table of contents National contact points... 2 Newsletter subscription... 2 Subscribe... 2 Unsubscribe... 2 Forum... 2 Approved projects...

More information

SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide

SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide SaaS Email Encryption Enablement for Customers, Domains and Users Quick Start Guide Email Encryption Customers who are provisioned for SaaS Email Encryption can easily configure their Content Policies

More information

LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT

LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT LEARNING MANAGEMENT SYSTEM (LMS) SUBSCRIBING TO A REPORT This QRG provides instructions for subscribing to a report in the LMS. Report subscriptions in the LMS allow reports to be emailed at scheduled

More information

Transitioning from TurningPoint 5 to TurningPoint Cloud - LMS 1

Transitioning from TurningPoint 5 to TurningPoint Cloud - LMS 1 Transitioning from TurningPoint 5 to TurningPoint Cloud - LMS 1 A Turning Account is a unique identifier that is used to tie together all software accounts and response devices. A Turning Account is required

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 9 SERVICE CATALOG... 11 Raising a Service Request... 12 Edit the Service Request...

More information

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide

BlackBerry Enterprise Service 10. Universal Device Service Version: 10.2. Administration Guide BlackBerry Enterprise Service 10 Universal Service Version: 10.2 Administration Guide Published: 2015-02-24 SWD-20150223125016631 Contents 1 Introduction...9 About this guide...10 What is BlackBerry

More information

SAS. Cloud. Account Administrator s Guide. SAS Documentation

SAS. Cloud. Account Administrator s Guide. SAS Documentation SAS Cloud Account Administrator s Guide SAS Documentation The correct bibliographic citation for this manual is as follows: SAS Institute Inc. 2014. SAS Cloud: Account Administrator's Guide. Cary, NC:

More information

Provider Express Obtaining Login Access. Information for Network Providers

Provider Express Obtaining Login Access. Information for Network Providers Provider Express Obtaining Login Access Information for Network Providers November 2013 Objectives This presentation will review the following features: How to Log in to Provider Express Retrieve a forgotten

More information

3dCart Shopping Cart Software V3.X Gift Registry Guide

3dCart Shopping Cart Software V3.X Gift Registry Guide INTRODUCTION 2 ENABLE THE GIFT REGISTRY 2 CREATE A GIFT REGISTRY MENU LINK 3 CREATE A GIFT REGISTRY 4 ADD PRODUCTS TO THE REGISTRY 7 SEND NOTIFICATION OF REGISTRY 9 SEARCH/ACCESS A REGISTRY 11 END YOU

More information

Subscription Administrator Guide. For GS1 Canada Services

Subscription Administrator Guide. For GS1 Canada Services For GS1 Canada Services The information contained in this document is privileged and confidential and may otherwise be exempt from disclosure under applicable law. It is intended solely for the entity

More information

MERCHANT SERVICES ONLINE. TD Retail Card Services

MERCHANT SERVICES ONLINE. TD Retail Card Services MERCHANT SERVICES ONLINE TD Retail Card Services FAST, FREE & SECURE Web Manual Version 11.30 Table of Contents The TDRCS Online Merchant Services Website What is it? How to Use It Log In Main Menu Consumer

More information

Cogito Online Support Desk - Quickstart

Cogito Online Support Desk - Quickstart Cogito Online Support Desk - Quickstart Welcome to the Cogito online Support Portal. This portal provides the primary point of contact for the raising and monitoring of support issues for Cogito software,

More information

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...

Table of Contents INTRODUCTION...2 HOME PAGE...3. Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG... Table of Contents INTRODUCTION...2 HOME PAGE...3 Announcements... 6 Personalize... 7 Reminders... 9 Recent Items... 11 SERVICE CATALOG...12 REQUEST...14 Request List View... 15 Creating a New Incident...

More information

Council of Ontario Universities. COFO Online Reporting System. User Manual

Council of Ontario Universities. COFO Online Reporting System. User Manual Council of Ontario Universities COFO Online Reporting System User Manual Updated September 2014 Page 1 Updated September 2014 Page 2 Table of Contents 1. Security... 5 Security Roles Defined in the Application...

More information

mba international eduportal

mba international eduportal June 2015 mba international eduportal Student Manual Author: Tagalaki Vasiliki, Special Technical Laboratorial Staff Department of Management Science and Technology Athens University of Economics and Business

More information

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7. Personalize & Change Password... 8. Reminders... 10 SERVICE CATALOG...

Table of Contents INTRODUCTION... 2 HOME PAGE... 3. Announcements... 7. Personalize & Change Password... 8. Reminders... 10 SERVICE CATALOG... Table of Contents INTRODUCTION... 2 HOME PAGE... 3 Announcements... 7 Personalize & Change Password... 8 Reminders... 10 SERVICE CATALOG... 12 Raising a Service Request... 12 Edit the Service Request...

More information

Fax User Guide 07/31/2014 USER GUIDE

Fax User Guide 07/31/2014 USER GUIDE Fax User Guide 07/31/2014 USER GUIDE Contents: Access Fusion Fax Service 3 Search Tab 3 View Tab 5 To E-mail From View Page 5 Send Tab 7 Recipient Info Section 7 Attachments Section 7 Preview Fax Section

More information

Joomla/Mambo Community Builder

Joomla/Mambo Community Builder Joomla/Mambo Community Builder Version 1.1 Installation Guide document version 1.1 03.Aug.2007 Copyright No portions of this manual may be reproduced or redistributed without the written consent of the

More information

MyFaxCentral User Administration Guide

MyFaxCentral User Administration Guide faxing simplified. anytime. anywhere. MyFaxCentral User Administration Guide www.myfax.com MyFaxCentral Common Controls...1 Navigation Controls...1 Customize View...1 MyFaxCentral User Administration...2

More information

Setup Guide for PrestaShop and BlueSnap

Setup Guide for PrestaShop and BlueSnap Setup Guide for PrestaShop and BlueSnap This manual is meant to show you how to connect your PrestaShop store with your newly created BlueSnap account. It will show step-by-step instructions. For any further

More information

Dell Mobile Management. Apple Device Enrollment Program

Dell Mobile Management. Apple Device Enrollment Program Dell Mobile Management Contents Dell Mobile Management 3 Setting up the 3 DMM Device Deployment Program Prerequisites 4 Configure Apple VPP Token in DMM 5 Download Apple VPP Token 5 Assign VPP App Licenses

More information

ClicktoFax Service Usage Manual

ClicktoFax Service Usage Manual ClicktoFax Service Usage Manual 1. Log in to Fax Service 2. Configure your account 3. Send a fax 4. Receive a fax/search for Faxes/View Faxes 5. Logout 6. Additional Support 1. Log into fax service: a.

More information

USER GUIDE for Salesforce

USER GUIDE for Salesforce for Salesforce USER GUIDE Contents 3 Introduction to Backupify 5 Quick-start guide 6 Administration 6 Logging in 6 Administrative dashboard 7 General settings 8 Account settings 9 Add services 9 Contact

More information

Qualtrics Survey Tool

Qualtrics Survey Tool Qualtrics Survey Tool This page left blank intentionally. Table of Contents Overview... 5 Uses for Qualtrics Surveys:... 5 Accessing Qualtrics... 5 My Surveys Tab... 5 Survey Controls... 5 Creating New

More information

System Administrator Training Guide. Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.

System Administrator Training Guide. Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger. System Administrator Training Guide Reliance Communications, Inc. 603 Mission Street Santa Cruz, CA 95060 888-527-5225 www.schoolmessenger.com Contents Contents... 2 Before You Begin... 4 Overview... 4

More information

ADMINISTRATOR GUIDE VERSION

ADMINISTRATOR GUIDE VERSION ADMINISTRATOR GUIDE VERSION 4.0 2014 Copyright 2008 2014. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical, for any purpose

More information

TigerTracks Incident Management Customer Guide Revision: 0.2

TigerTracks Incident Management Customer Guide Revision: 0.2 TigerTracks Incident Management Customer Guide Revision: 0.2 May 14, 2010 Version 0.2 Page 1 of 16 Contents Contents... 2 1.0 TigerTracks Incident Management... 3 1.1 Create an account... 3 1.2 Log into

More information

DigiCert User Guide. Version 4.1

DigiCert User Guide. Version 4.1 DigiCert User Guide Version 4.1 Contents 1 User Management... 7 1.1 Roles and Account Access... 7 1.1.1 Administrator Role... 7 1.1.2 User Role... 7 1.1.3 CS Verified User... 7 1.1.4 EV Verified User...

More information

VPS Hosting User Guide

VPS Hosting User Guide TM VPS Hosting User Guide VPS Hosting Control Panel Managing VPS... 1 Opening Power Panel...... 1 Starting/Stopping VPS... 2 Changing VPS Hostname... 2 Enabling/Disabling Automatic Updates... 5 Installing

More information

AV Management Dashboard

AV Management Dashboard LabTech AV Management Dashboard AV MANAGEMENT DASHBOARD... 1 Overview... 1 Requirements... 1 Dashboard Overview... 2 Clients/Groups... 2 Offline AV Agents... 3 Threats... 3 AV Product... 4 Sync Agent Data

More information

Optum Patient Portal. 70 Royal Little Drive. Providence, RI 02904. Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13

Optum Patient Portal. 70 Royal Little Drive. Providence, RI 02904. Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Optum Patient Portal 70 Royal Little Drive Providence, RI 02904 Copyright 2002-2013 Optum. All rights reserved. Updated: 3/7/13 Table of Contents 1 Patient Portal Activation...1 1.1 Pre-register a Patient...1

More information

WordPress Security Scan Configuration

WordPress Security Scan Configuration WordPress Security Scan Configuration To configure the - WordPress Security Scan - plugin in your WordPress driven Blog, login to WordPress as administrator, by simply entering the url_of_your_website/wp-admin

More information

Blackboard Version 9.1 - Interactive Tools

Blackboard Version 9.1 - Interactive Tools Blackboard Version 9.1 - Interactive Tools Contents Edit mode... 2 Selecting the Interactive Tools... 2 Posting an Announcement... 3 Discussion Boards, Blogs, Journals, and Wikis What s the Difference?...

More information

Single Sign-On Instructions (SSO) Registration for the SSO

Single Sign-On Instructions (SSO) Registration for the SSO Single Sign-On Instructions (SSO) Registration for the SSO Step 1: Registration to Single Sign-On (SSO) Skip this section if you ve already registered for a SSO account. Open your web browser (Internet

More information

Secure Email Actions for Email Recipients

Secure Email Actions for Email Recipients Secure Email Actions for Email Recipients Actions for Email Recipients The recipient cannot forward encrypted email outside the secure system. Each email will only be available to the recipient for 30

More information

BATS Global Markets, Inc. U.S. Data Product Declarations User Manual

BATS Global Markets, Inc. U.S. Data Product Declarations User Manual BATS Global Markets, Inc. U.S. Data Product Declarations User Manual Overview of the Data Product Declarations Tool and Uncontrolled / Controlled Data Distributor Reporting Obligations The Data Product

More information

IBM Security QRadar Version 7.2.5. Vulnerability Assessment Configuration Guide IBM

IBM Security QRadar Version 7.2.5. Vulnerability Assessment Configuration Guide IBM IBM Security QRadar Version 7.2.5 Vulnerability Assessment Configuration Guide IBM Note Before using this information and the product that it supports, read the information in Notices on page 93. Product

More information

Managing Qualys Scanners

Managing Qualys Scanners Q1 Labs Help Build 7.0 Maintenance Release 3 documentation@q1labs.com Managing Qualys Scanners Managing Qualys Scanners A QualysGuard vulnerability scanner runs on a remote web server. QRadar must access

More information

CloudCall for Salesforce- Quick Start Guide. CloudCall for Act! CRM Quick Start Guide

CloudCall for Salesforce- Quick Start Guide. CloudCall for Act! CRM Quick Start Guide CloudCall for Salesforce- Quick Start Guide CloudCall for Act! CRM Quick Start Guide 26/01/2015 Plugin Overview About SYNETY SYNETY is a leading cloud- based software and communications company that develops

More information

NetArt Media June, Jobs Portal. Features List - Jobs Portal v4.1. Jobs Portal 4.1 Features List, Page 1

NetArt Media June, Jobs Portal. Features List - Jobs Portal v4.1. Jobs Portal 4.1 Features List, Page 1 Jobs Portal Features List - Jobs Portal v4.1 Jobs Portal 4.1 Features List, Page 1 Administration Panel Features and pages available for the administrators in the main admin panel Dashboard page - information

More information

Configuring the Samsung SDS CellWe EMM cloud connector

Configuring the Samsung SDS CellWe EMM cloud connector Appendix 3 Configuring the Samsung SDS CellWe EMM cloud connector This appendix explains how to use the Samsung SDS CellWe EMM cloud connector configuration program to configure and monitor your cloud

More information