Alcatel-Lucent incontra i partner di EDSLAN. BiCS:Business integrated Communication Solution

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1 Alcatel-Lucent incontra i partner di EDSLAN BiCS:Business integrated Communication Solution 22 Aprile Giuseppe Conte- Solution Designer Alcatel-Lucent EMG Alcatel-Lucent Business Communication Solutions All Rights Reserved Alcatel-Lucent 2007

2 Agenda 1. Introduzione 2. Architettura BiCS 3. Scalabilità e Topologia 4. Lista dei servizi e limiti di sistema 5. Alta affidabilità 6. Crittografia delle comunicazioni IP 7. Migrazione 2 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

3 1 Introduzione 3 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

4 La vita dell IT Manager può essere un incubo TELEPHONY FAX SERVER INTEGRATED MESSAGING CONFERENCING CONTACT CENTER XML Openness GREETING MANAGEMENT ACCOUNTING DIRECTORY 4 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

5 Molto valido ma complesso. Ora rimuoviamo la complessità SISTEMI OPERATIVI DIVERSI! OmniPCX Enterprise Communication Server PIU DI UN SERVER! IP NETWORK OmniVista 4760 Management Suite Contact Center Agent 5 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

6 La risposta Alcatel-Lucent: BiCS Business integrated Communication Server Un sistema completo per la comunicazione basato su un singolo server OmniPCX Enterprise Communication Server OmniVista 4760 Applicazione integrata di Management My Instant Communicator Applicazione integrata di Unified Communication OmniTouch Contact Center Applicazione integrata di Contact Center Fax Server Applicazione integrata di Fax server XML API server Apertura alle applicazioni di terze parti basate su XML Da molti server per diversi servizi A molti servizi con 1 solo server Alcatel-Lucent BiCS 6 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

7 Tutti i servizi in un'unica soluzione Telefonia IP e/o TDM < 1000 users IP Touch call log Soft phone Mix IP, SIP, WiFi, TDM & DECT Conferenza meet-me/master conferencing Mobilità on/off site Cellular extension (ACE) One Number services Dual Mode Controllo dei costi reporting, accounting Installazione < 1 hour before mass provisioning Wizard for IT environment Servizi di messagistica Seamless access to voice mail / Manutenzione Centralized management console Remote feature activation Apertura agli standard Web Services, CSTA/XML Disponibilità RAID1 Duplicazione CS Passive Call Server Contact center Auto attendant Call center < 50 agents Elenco telefonico o Directory management Universal access & call with telephony presence 7 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

8 2 Architettura BiCS 8 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

9 What is Business integrated Communication Solution? Virtualization USING VIRTUALIZATION TECHNOLOGY OmniPCX Enterprise Communication Server OmniVista 4760 Management Suite + Contact Center Agent OmniTouch 8400 Instant Communication Suite OT 8660 My Teamwork IM and Presence Operating System Operating System Operating System Virtual Machine Virtual Machine Virtual Machine Operating System Virtual Machine Virtualization Server Linux Operating System Hardware platform 9 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

10 Nuovo Appliance Server IBM System x3250 M2 x3250 M2 (Maolin) has replaced x3250 (Mabolas) New IBM system x3250 M2 model is delivered with Hot Swap RAID1 drive can be removed and added without system shut down or restart. Similar hardware specification than previous model Dual Core Intel Xeon E3110 3GHz, 8GB RAM, 2x250GB Sata hard disk, RAID1, 4 USB ports BiCS Release 2.0 & R2.1 requests 8 GB RAM BiCS Appliance Server R1.0 R1.1 R2.0 IBM System x3250 IBM System x3250 M2-6GB IBM System x3250 M2-8GB 10 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

11 3 Scalabilità 11 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

12 Scalability 32 IP Media Gateways The number of IPMGs supported has been increased to 32 Meets the needs of virtually all medium enterprises up to 1000 employees BiCS Server LAN IP Media Gateway 2 IP Media Gateway n IP Media Gateway 32 IP Media Gateway 1 12 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

13 BiCS Topologia Networking (multi sede) Distribuito in rete in ambiente multi sito (Uffici Regionali) QSIG/DPNSS per interconnettere vari PBX ABC-F per interconnettere diversi PBX Alcatel-Lucent OmniPCX Enterprise Nodo 1 BiCS Server Nodo 4 ABC o QSIG CS Call Server BiCS Dimensionamento WAN 5 nodi max. OmniVista 4760, gestione fino a 1000 utenti 400 utenti My IC client connessi simultaneamente Voice Mail 4645 centralizzato, fino a 1000 utenti Nodo 2 CPU Nodo 3 13 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

14 4 Lista dei servizi e limiti di sistema 14 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

15 Dimensionamento Fino a 1000 utenti Communication Server Nb of Media Gateway Nb of Network Node Networking SIP Voice Mail access Voice Mail recording IMAP4 server Contact Center Agent Contact Center Statistic A4760 clients Directory entries Accounting tickets 1000 users 32 x IP Media Gateway 5 nodes 1000 users 1000 end points 16 ports 200 Hours 400 sessions 50 agents (incl. soft phone) 10 clients 2 clients 6000 names 2 Millions BiCS Server Fax Server Users : 1000 Ports : My Instant Communicator Declared : Connected : users 400 users * 15 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

16 BiCS Features List Livello di servizi BiCS solution Single Server Pre installed model delivery Common & Crystal hardware support Telephony (Call Server) Up to 1000 users OmniPCX Enterprise release 9.0 full features set Mix IP, SIP, WiFi, TDM & DECT support IPTOUCH security (VoIP encryption) Conferencing Integrated 6 party casual conferences Meet Me & Master conferences (29 party) Messaging 4645 Voice Mail, 16 ports, 200 hours IMAP4 Server up to 400 sessions Messaging services (through 46x5 VM) Greeting Auto Attendant A4059 IP attendant 16 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

17 BiCS Features List Livello di servizi My Instant Communicator OmniTouch ICS Release 6.0 including My Teamwork Telephony Services (Soft phones) Messaging Services (through 46x5 VM), Fax Server Presence & Instant messaging Personal routing XML Web Services Mobility Alcatel Lucent Cellular Extension My IC mobile on BB & Nokia & Windows mobile* & iphone* Call Center OmniTouch Contact Center Standard Edition up to 50 agents OmniTouch Contact Center Agent OmniTouch Contact Center Supervisor up to 10 clients Management OmniVista 4760 release 5.1 Configuration Accounting and call detail reporting OmniPCX Enterprise Alarms Vmware centralized management console * Commercial availability depending on ICS release 17 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

18 BiCS Lista dei servizi Aggiungere applicazioni Possibilità di aggiungere applicazioni Richiede l aggiunta di server fisico e tool di amministrazione separato LAN Servizi Teamwork Audio Conferenze e Collaboration con Video integrato Applicazioni Contact Center OmniTouch Contact Center IVR (Interactive Voice Response) OmniTouch Contact Center Premium Edition Applicazioni di Terze parti FreeDesktop IP Touch DoorCam Click to call AAPP solutions 18 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

19 Fax Server integrato Soluzione di Fax Server Alcatel-Lucent OmniTouch integrato nella piattaforma BiCS OmniTouch Unified Communications Integrato nella Virtual Machine Fino a 500 utenti, 4 porte simultanee Servizio di Print to fax (release 5.6.3) Release 5.1 Messaging Services One Number Services PSTN Fax analogico Web Services My Instant Communicator BiCS Server + OmniTouch Fax Server LAN Operating System Fax in Lan Utente Desktop Virtual Machine 19 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

20 5 Alta Affidabilità 20 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

21 Dual Ethernet The dual Ethernet feature provides redundancy on the event of a primary link failure Only one port is active at any one time If a failure is detected, traffic is automatically rerouted through the other link. Redundancy is transparent for a VM. It is provided by the host operating system. Restrictions Primary link Alcatel-Lucent BiCS Backup link Network The dual Ethernet feature is not compatible with encryption Connection maintained to network on failure of port or LAN switch 21 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

22 BiCS Alta affidabilità Mirroring dei dischi RAID 1 I dati di sistema vengono permanentemente salvati su un secondo Hard Disk System x3250 M2 L Appliance server IBM usato per il BiCS è equipaggiato con RAID1 option by default E una soluzione completamente hardware Due dischi hot swap integrati in configurazione mirroring In caso di un crash del disco, il server continua a funzionare normalmente 22 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

23 Call Server Redundancy on CS-2 Local and Spatial redundancy of the OXE call server telephony functionality can now be performed with a CS-2 module in an IP Media Gateway, rather than an appliance server Same rules as appliance server apply Standby CS Local same IP subnet Spatial redundancy different IP subnet Fail-over transparent to end user 23 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

24 BiCS Alta affidabilità Passive Comm Server Perdita del server BiCS PCS Passive Comm Server LAN IP Media Gateway BiCS Server CAMPUS IP Phone IP Media Gateway 24 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

25 BiCS Alta affidabilità Passive Comm Server Perdita della rete IP PCS Passive Comm Server IP Media Gateway LAN BiCS Server SEDE CENTRALE IP Media Gateway WAN LAN PCS UFFICIO REMOTO 1 LAN Passive Call Server IP Media Gateway UFFICIO REMOTO 2 25 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

26 Sopravvivenza dei siti remoti: Telefoni IP Touch EE sopravvivenza con proxy SIP Obiettivo: Fornire una soluzione di sopravvivenza low-cost per piccoli uffici (senza IPMG) BiCS Server Protocollo SIP Protocollo NOE PSTN WAN Esempio: SIP Gateway AUDIOCODE SIP/PSTN gateway Sito remoto Esempio: - TELDAT Atlas CISCO SRST Audiocodes MP118 NOE stack SIP stack NOE stack SIP stack IP TOUCH Phones EE 26 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

27 Sopravvivenza dei siti remoti: Telefoni IP Touch EE sopravvivenza con proxy SIP Example A, B,C and D have DDI numbers The SIP/PSTN GW is connected through a NDDI access => a single number routed to A X calls C 1 - The WAN works 2 The WAN is out of service The call is redirected to the remote site thanks to the private to public overflow feature, A answers the call then A can transfer the call to C In SIP mode, only basic services are available: -- Receive a call, make a call, - transfer a call -- Program an immediate forward -- Local directory -- only 7 available languages NDDI access PSTN SIP/PSTN gateway NOE SIP stack X A NOE SIP stack Remote site B NOE SIP stack C WAN CS D NOE SIP stack 27 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

28 6Crittografia delle comunicazioni IP 28 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

29 IP Touch Soluzione di Sicurezza Partnership con Thales La soluzione di sicurezza IP Touch è una partnership tra Alcatel-Lucent e Thales & 3 anni di attività Distribuito in 20 paesi, 4 continenti Segmento di clientela Amministrazione Industria Finanza, Banche e Assicurazioni Ospedaliero Operatori 29 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

30 IP Touch Security solution Topologia e Architettura Composta da: SSM (Server Security Module) per proteggere il Communication Server MSM (Media Security Module) Per proteggere i Media Gateway IP Touch serie 8 (modulo software di sicurezza integrato) Media Gateway Alcatel-Lucent BiCS SSM-RM Segnalazione criptata MSM-RM IP Network Voce Criptata Media Gateway Media Gateway MSM-RM WAN IP Phone 30 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

31 7 Migrazione 31 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

32 Migrazione: Benefici dalla migrazione Sistema solo voce UC & Mobility World OXE+MG Migrazione Alcatel-Lucent BiCS MG Meno di 700 utenti No 4760 MCS Edition Sistemi con meno di 32 IPMG OXE only + Licenses + OXE HW into a Media Gateway OXE UC&C Mobility, Call center, Survivability Transform & Add lower cost 32 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

33 Questions and Answers 33 BiCS R Aprile 2010 All Rights Reserved Alcatel-Lucent 2010

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