OCIO Network Systems Team Responsibilities, Services, Metrics and Statistics

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1 OCIO Network Systems Team Responsibilities, Services, Metrics and Statistics The MUSC Network Systems Team, NST, is responsible for the installation, maintenance and upgrades to the MUSC campus network infrastructure including Internet access, MUSC intranet, telemedicine and video conferencing support and MUSC wide area networks. NST provides network connectivity and services for all MUSC faculty, staff and students. The primary goal of the Network Systems Team is to design, maintain, monitor and operate network infrastructure and services which fully support the mission of MUSC and its core focus on education, patient care and research. NST functions within the organizational structure of OCIO Information Services, led by the Chief Information Officer, Dr. Frank Clark. NST reports to the OCIO Director of Infrastructure Services, Kurt Nendorf. NST works closely with the other OCIO infrastructure teams to deliver a full range of infrastructure services to MUSC. Network infrastructure is defined as all critical elements that comprise the campus network backbone and those devices, which provide multiple user network connectivity, Internet access and services including authentication servers, DNS, DHCP, campus web servers, LDAP resources and remote access services such as VPN. In addition to the MUSC local area and wide area network, NST engineers are responsible for maintaining 2 statewide networks. The South Carolina Light Rail and the Palmetto State Providers Network. NST also provides telemedicine and telehealth support by managing video conferencing infrastructure on 2 networks and providing endpoint support for both patients and clinicians. Team members: Michael Haschker Sr. Network Engineer David Bailey Sr. Network Engineer Steve Caporossi Sr. Network Engineer Jay McNealy Network Engineer II Chris Nichols Network Engineer II David Sisco Sr. Network Engineer Jonathan Yantis Sr. Network Engineer

2 2013 OCIO Network Systems Team Managed Networks Statistics (MUSC local area network) Local area network deployed in 110 buildings on a 26 acre main campus. Managed switch ports > 59,465 Active devices on the network (wired and wireless) > 38,412 Managed routers and data switches > 751 Number of network ports per Full time Employee (Engineer) > 8495 Number of Network Engineers > 7 Annual cost per active network port > $224 Statistics Wireless Network Wireless devices > 4300 Managed Wireless access points > 1364 Wireless bridges to WAN sites > 5 pairs Number of sites using wireless network 44 Statistics Wide Area Networks Number of WAN Remote sites supported by NST > 43 Sites connected via metro Ethernet >37 Sites connected via wireless > 3 Sites connected via Microwave > 1 Sites connected via T1 and MPLS > 2 State Networks managed and supported by NST Engineers South Carolina Light Rail SCLR is a high speed, 40 gig network used for research and education. Members include Clemson University, University of South Carolina, The Medical University of South Carolina. MUSC uses the NST supported SCLR to collect research data and conduct daily distance education classes with students at the University of South Carolina. NST Engineers are the primary routing support personnel for the SCLR. Palmetto State Providers Network. NST supports 200 statewide sites connected to the PSPN healthcare network used for telehealth and patient care. NST provides the network, video, telemedicine and router support to members using the PSPN network in addition to being the primary support people for telehealth applications on the PSPN.

3 Network Systems Team List of services

4 Network Systems Team List of services (cont.)

5 Network Systems Team List of services (cont.) Network Security planning, installation and upgrades NST Engineers participate in a virtual security team and have weekly meetings and tasks to enhance system and network security 17. New IT technology evaluation, planning implementations and installations As new IT technologies are introduced the to market, NST Engineers help determine which technologies MUSC can use to enhance patient care and network services. 18. Firewall rules database installation, maintenance and upgrades NST Engineers create, maintain and administer Firewall rules that protect sensitive data on it networks 19. Network documentation and reporting Network statistics, device information, historical data and current state are kept in a database maintained by the NST. This data is collected and used for IT forensics, report generation, trending and informational purposes. 20. Script creation for automation of network services NST engineers write and use scripts to automate repetitive processes required on network devices. The scripts help glean information, make device or switch configuration changes and enhance network management tasks

6 Network Systems Team List of services (cont.) 2 Wan circuit monitoring 24 x 7 NST administers and maintains the network in 44 locations throughout the 3 counties. These networks are monitored and supported 24 hour a day, 7 days a week. 22. Network maintenance contract renewals and administration NST Manages and monitors vendor maintenance contracts to control costs and make sure that its vital assets are protected. 23. IT planning for MUSC, UMA, MUHA, PSPN, SCLR Network Engineers conduct planning and trending tasks that allow the supported networks to deploy new technologies and manage growth without a significant impact to patient care. 24. Network equipment asset management Maintaining an inventory and the asset management of thousands of network switches, routers, access points and other infrastructure devices. 2 UPS installations, maintenance and upgrades Managing and administering uninterruptable power supplies in critical patient care areas 26. Disaster planning, support and staffing Performing hurricane and natural disaster planning including staffing schedules and disaster response policy. 27. Monitor Internet service provider performance and overall Internet health. 24 hour monitoring of Internet service providers including internet 2, National Lambda Rail and transit Rail 28. Installation and management of connections for MUSC business partners NST Engineers install and maintain secure connections to MUSC business partners. These connections consist of VPN Lan to Lan tunnels or dedicated circuits 29. Network and application troubleshooting and diagnosis When users report problems with network based applications, NST Engineers deploy tool sets that diagnose the problems on the network, in the application or on the server.

7 Network Systems Team List of services (cont.) 30. Adobe Connect campus wide administration, support and maintenance Adobe Connect infrastructure provides video conferencing, distance education and online meeting capabilities for MUSC faculty, staff and students. NST fully supports MUSC s Adobe Connect product. 3 Video Conferencing (H.323) Infrastructure support and maintenance MUSC s network is optimized for video support and NST engineers are the primary support personnel for video conferencing 32. PSPN network and video support NST Engineers fully support the video conferencing infrastructure on the PSPN network and the 30 plus programs that use the conferencing technologies. 33. SCLR network design, implementation and maintenance NST Engineers designed and implemented the South Carolina Light Rail network. They are also responsible for the technical support and on-call rotations. 34. NSTWIKI design, administration and maintenance NST maintains a team web page that allows users access to network information, configurations and self help tools. 3 Consulting, equipment recommendation and project support NST personnel provide technical support for enterprise or departmental projects NST Engineers are the primary technical support staff for MUSC s Telehealth programs 38. AHEC video conferencing support NST Engineers are the primary technical support staff for AHEC continuing medical education programs

8 Individual team member responsibilities Michael Haschker (Sr. Network Engineer) AHEC video conferencing support Consulting, equipment recommendation and project support 4. PSPN network and video support Video Conferencing (H.323) Infrastructure support and maintenance 6. Adobe Connect campus wide administration, support and maintenance 7. Installation and management of connections for MUSC business partners 8. Network and application troubleshooting and diagnosis 9. Network equipment asset management 10. IT planning for MUSC, UMA, MUHA, PSPN, SCLR Network documentation and reporting 14. New IT technology evaluation, planning implementations and installations 1 Network Security planning, installation and upgrades Disaster planning, support and staffing 19. Installation and management of connections for MUSC business partners 20. SCLR network design, implementation and maintenance 2 NSTWIKI design, administration and maintenance David Bailey (Sr Engineer) 2. Network and application troubleshooting and diagnosis 3. UPS installations, maintenance and upgrades 4. Wan circuit monitoring 24 x

9 Individual team member responsibilities. Steve Caporossi (Sr Engineer) Network and application troubleshooting and diagnosis 4. UPS installations, maintenance and upgrades 6. Adobe Connect campus wide administration, support and maintenance Data Center switch installations and server support 10. Installation and management of connections for MUSC business partners 1 Network and application troubleshooting and diagnosis Jay McNealy (Network Engineer 2) 2. Network and application troubleshooting and diagnosis 3. UPS installations, maintenance and upgrades Installation and management of connections for MUSC business partners 12. Network and application troubleshooting and diagnosis

10 Individual team member responsibilities. Chris Nichols (Network Engineer 2) 2. Network and application troubleshooting and diagnosis 3. UPS installations, maintenance and upgrades David Sisco (Sr Network Engineer) Network and application troubleshooting and diagnosis Installation and management of connections for MUSC business partners 8. Network and application troubleshooting and diagnosis 9. Script creation for automation of network services 10. Network Security planning, installation and upgrades

11 Individual team member responsibilities. Jonathan Yantis (Sr Network Engineer) Network and application troubleshooting and diagnosis Network and application troubleshooting and diagnosis 7. Script creation for automation of network services 8. Network Security planning, installation and upgrades Network documentation and reporting 14. PSPN network and video support 1 AHEC video conferencing support 16. SCLR network design, implementation and maintenance

12 List of servers maintained by NST Server Name Type Purpose Airwave Physical Wireless Network monitoring Radauth3 Physical Authentication server Radauth4 Physical Authentication server Radauth1 Virtual Authentication server Radauth Virtual Authentication server Osiris Physical Team server for backups and documentation Hal Physical Network device inventory and network tools. Styx Physical 2nd data center backup server Checkpoint Virtual Temperature monitoring (Compliance) server Statseeker Physical Network device monitoring Tms Physical Video Conferencing Management and SIP server Connect app4 Virtual Meeting room server Connectapp3 Virtual Meeting room server Nac1-ctrl-mdc Physical Network Access Control Server Nac1-ctrl-art Physical Network Access Control Server Nac1-app-mdc Physical Network Access Control Server Nac1-app-art Physical Network Access Control Server Nac1-mgt-mdc Physical Network Access Control Server Nac2-ctrl-mdc Physical Network Access Control Server Nac2-ctrl-art Physical Network Access Control Server Nac2-app-mdc Physical Network Access Control Server Nac2-app-art Physical Network Access Control Server Nac2-mgt-mdc Physical Network Access Control Server IPAM1 Physical IP address management server IPAM2 Physical IP address management server NCS Physical Cisco Wireless network monitoring server Cisco VCS muscgk1 Physical Video Conferencing server Cisco VCS muscgk2 Physical Video Conferencing server Cisco VCS bc1 Physical Video Conferencing server Cisco VCS bc2 Physical Video Conferencing server Cisco MCU Physical Cisco Multipoint Conferencing control Cisco ISDN Gateway Physical ISDN to IP gateway for conferencing Vapp CMS = Cisco security manager Virtual Cisco Security Manager for Firewall Administration AceLive1 Physical Network monitoring and application performance AceLive2 Physical Network monitoring and application performance Ace.musc.edu Physical Network monitoring and application performance Cancer.musc.edu Physical DHCP and internal DNS servers Cure.musc.edu Physical DHCP and internal DNS servers Operator.musc.edu Physical DHCP and internal DNS servers

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