Clinical Documentation Improvement Success Factors and Early Results from Leading Healthcare Organizations

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1 Clinical Documentation Improvement Success Factors and Early Results from Leading Healthcare Organizations Nuance Communications, Inc. All rights reserved. Page 1

2 Agenda Introductions Panel Participants Overview of CDI Panel Discussion Key CDI Success Factors Q & A The views expressed do not reflect the views of the American Hospital Association and Health Forum Nuance Communications, Inc. All rights reserved. Page 2

3 P. Geoffrey Nicholson Jr., MD Vice President and Chief Medical Information Officer WellSpan Health Panelists Jeffrey Farber, MD, MBA Chief Medical Officer, VP Hospital Services Utilization Mount Sinai Care, LLC Doug Smith, BA, MBA Chief Financial Officer & Compliance Officer Intermountain Health, Urban North Region Moderator Paul Weygandt, MD, JD, MPH, MBA, CCS Vice President Physician Services J. A. Thomas & Associates (now part of Nuance) Nuance Communications, Inc. All rights reserved. Page 3

4 Introduction What We Know About Clinical Documentation Improvement Programs Nuance Communications, Inc. All rights reserved. Page 4

5 The Documentation Gap Fraud Hospital Inpatient Care Physician Document ation CDI Programs Gap Coding Process Impact of Documentation Improvement Compliance Revenue Cycle Revenue Cycle Processes Error Recovery Nuance Communications, Inc. All rights reserved. Page 5

6 Typical CDI Programs Early Success Typical hospital revenue cycle impact 2-4% Compliance A Revenue Cycle initiative Managed by HIM under a strong coding influence Little communication with quality Focus: DRG optimization Specific focus only on those areas of documentation impacting hospital reimbursement Result: Cynicism from medical leadership / medical staff No fit with other physician / clinical initiatives 1-2 year success cycle Documentation specialists progressively disappeared into cubicles Nuance Communications, Inc. All rights reserved. Page 6

7 A New Source of Physician Engagement Hospital Inpatient Care Physician Document ation CDI Programs Coding Process Revenue Cycle Processes Impact of CDI Compliance Revenue Cycle Quality of Care Quality / Outcome Measures Evolving Quality Based Payment Nuance Communications, Inc. All rights reserved. Page 7

8 Physician Engagement The Game Changer Typical CDI Programs Success Metrics Compliance CMI viewed as a revenue cycle metric Typical hospital revenue cycle impact 2-4% A Revenue Cycle Initiative Managed by HIM under a strong coding influence Little communication with quality Physician-Engaged CDI Success Metrics Greater compliance CMI improvement a metric of quality and revenue Typical CMI improvement 4-8% A Clinical Initiative Integrated with clinical quality Clinical management, CMO accountability Nuance Communications, Inc. All rights reserved. Page 8

9 Physician Engagement The Game Changer Typical CDI Programs Physician-Engaged CDI Focus: DRG optimization Specific focus only on those areas of documentation impacting hospital reimbursement Result Cynicism from medical leadership/staff No fit with other physician/clinical initiatives 1-2 year success cycle Documentation specialists progressively disappeared into cubicles Focus: Clinical accuracy Accurate severity capture for every admission impacting reimbursement, clinical care, and quality metrics Result Ownership by the medical staff Response rates approaching 100% Integrated with other physician/clinical initiatives Sustained results CDSs part of the clinical team Nuance Communications, Inc. All rights reserved. Page 9

10 Organizational Issues Nuance Communications, Inc. All rights reserved. Page 10

11 Panelist Questions Organizational Issues What are your key upcoming initiatives to which will require a higher level of physician engagement (such as ACOs, shared risk, etc.)? Please describe your organization and some of the issues you are facing or have faced in attaining physician engagement? Nuance Communications, Inc. All rights reserved. Page 11

12 Panelist Questions Clinical Documentation Improvement Initiatives What are some of the tangible early results / ROI derived from CDI implementations? How are you integrating clinical documentation initiatives with clinical quality programing? Nuance Communications, Inc. All rights reserved. Page 12

13 Panelist Questions ICD-10 Can you discuss how you are engaging your physicians in the transition to ICD-10? Any early lessons learned? Nuance Communications, Inc. All rights reserved. Page 13

14 Panelist Questions Technology Would you please discuss what you feel are critical necessary technologies and process innovations as we move toward quality-based payment? Real-time documentation Computer assisted physician documentation Computer assisted CDI ICD-10 technologies Nuance Communications, Inc. All rights reserved. Page 14

15 Concluding Remarks Nuance Communications, Inc. All rights reserved. Page 15

16 Key Success Factors Metrics Query rates, response rates, CC/MCC capture Clinical profiles, quality metrics, outcomes Physician contact time CMS-HCC metrics across the continuum Operations CDI staff (training, expertise, experience, personality) Accountability (refocusing CDI programs) Revenue cycle, quality, clinical leadership Physician Engagement Buy in Motivation Barriers must be addressed Alignment / Sustainability With outpatient, across facilities and department silos CDI / Coder / Quality integration Information Technologies Physician workflow integration Computer assisted physician documentation Computer assisted CDI Nuance Communications, Inc. All rights reserved. Page 17

17 Questions? Nuance Communications, Inc. All rights reserved. Page 18

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