Survey on Residential Broadband (High Speed Internet) 1
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1 Survey on Residential Broadband (High Speed Internet) 1 The MoBroadbandNow initiative is working to enhance broadband adoption and accessibility in all areas of Missouri. As part of this effort, a residential survey was conducted to gather information from residents about their Internet availability, adoption and use across the state. This is the summary of the survey based on answers to individual survey questions. Date survey mailed: 19 th April, Date survey closed: 5 th June, Description Values Total Surveys Mailed (A) Total surveys undelivered (B) 4317 Total surveys delivered ( C ) (A) - (B) = Total surveys returned among those delivered ( D ) 5827 Response Rate (RR) = (D )/ ( C ) (5827)/ (48509) = 12.01% Total surveys returned blank among those delivered ( E ) 55 Total surveys included in the analysis = (D) - ( E) 5772 SECTION 1: General Household and Broadband Service Information 1. COUNTY/ Regional Planning Commission (RPC): Description Count Number of counties that returned the survey 115 (100% of counties in MO) Highest number of returns from Osage County 93 Lowest number of returns from Mississippi County 20 Highest number of returns from Green Hills RPC 502 surveys Lowest number of returns from Boonslick RPC 140 surveys 1. ZIP CODE Description Count Total Zip Codes that returned surveys 809 More than 20 surveys returned 75 zip codes 10 to 19 surveys returned 101 zip codes 5 to 9 surveys returned 183 zip codes 1 to 4 surveys returned 450 zip codes 1 Prepared by Shriniwas Gautam, Geographic Resources Center, University of Missouri. (gautams@missouri.edu) 1
2 1a. Do you live in a rural area? (n=5599) 2 Yes (76.42%) No (23.58%) 2. Age of Head of Household (years) (n=5689) Age Mean Median Mode Min Max Std. dev. Age of head of household? Age of head of household (only age 18 or more)? Do you own or rent your home? (n=5643) Own (90.45%) Rent (9.55%) 4. Education level of Head of Household (n=5688) Education Percentage households Not a high school graduate 5.22 % High school graduate only Associate degree or equivalent Bachelor's degree or higher Race (n=5639) Race Percentage White 97.18% Black 0.98 Asian 0.37 Other Ethnicity: Are you of Hispanic, Spanish, or Latino/a descent? (n=5382) Yes (0.91%) No (99.09%) 7. Annual Household Income (n=5205) Income group Percentage of households Less than $ 10, % $10,000 to $ 29, $ 30,000 to $ 49, $ 50,000 to $ 74, $ 75,000 or more n in each of the questions indicate the number of respondent for a particular question 2
3 7a. Does any of your household income come from farm related activities? (n=3996) Yes (27.68%) No (72.32%) 8. Age of children living in your home? (Check all that apply) (n=5466) Children age group Percentage of households* No children in the home 67.05% Under 6 years old years old years old Older than 17 years *sum exceeds 100% as some households have children from more than one age group. SECTION 2: Access to the Internet 9. Do you own a home computer (laptop, tablet, desktop)? (n=5702) Yes (90.53%) No (9.47%) 9a. If YES, how long have you had a home computer? (n=5127) Number of years Percentage of those who have computer Less than 1 year 1.74% 1-3 years years years More than 10 years Do you still have a landline telephone at your home? (n=5729) Yes (75.28%) No (24.72%) 11. Do you have a cell phone or mobile device with Internet access? (n=5722) Yes (64.49%) No (35.51%) 12. Does anyone in your household have a personal address? (n=5719) Yes (88.79%) No (11.21%) 3
4 13. Does anyone in your household access the Internet at the following locations? (Check all that apply) (n=4465) Locations outside the home for Internet access? Percentage households Work 66.1% Relatives / Friend s house 49.4 Public Library 24.2 Airport 14.9 Restaurant/ Coffee Shop 30.3 School 27.7 Mall/ Retail stores 13.7 Hotel/ Motel/ Vacation home 40.4 Other How is the Internet service in your area now as compared to 3 years ago? (n=5296) Internet service Better than 3 years ago Same as than three years ago Worse than three years ago Available Speeds 35.78% 50.02% 6.80% Costs Reliability Customer Services Provider Choice Didn't live in the area 3 years ago 5.57% 15. Please rank the importance of the following Broadband Internet Service related choices. (n=5216) (Please rank from 1 to 5 where 1 = Most Important and 5= Least Important) Importance of Internet characteristics 1 (Most Important) (Least Important) Cost 51.02% 16.45% 18.21% 8.19% 6.13% Speed Reliability Provider Technology Do you have a home Internet Service Provider (not including a cell/mobile service provider)? (n=5633) Yes (80.51%) No (19.49%) 4
5 16a. If NO, please indicate reasons why you do not have a home Internet Service Provider? (Please check all that apply) (n=1098) Reasons for no Internet Percentage of households* Sufficient access to Internet elsewhere 9.02% Privacy/ safety/ security concerns 9.38 Cost of Internet connections Internet service is not available Lack of technical skills/ knowledge to use Internet Cell phone is all I need See no benefit to Internet access Other *total may exceed 100% as many households indicated more than one reason. 16b. How much would you be willing to pay per month for: If No Internet, willingness to pay per month ($) Mean Median Mode Min Max Std. dev. (a) For basic Internet service? (n= 675) (b) For HSI (Broadband) Internet service? (n=714) SECTION 3: Information on Internet and Provider (to be answered only if you have home Internet) 17. How long have you had a home Internet Service Provider? (n=4505) How long have you had a home Internet Service Provider? Percentage households Less than a year 3.57% 1 to 3 years to 7 years to 10 years More than 10 years What type of technology do you receive your Internet service through? (n=4335) What type of technology do you receive your Internet service through? Percentage households Dial-up 8.24% Satellite Internet Service Cable modem Cellular (air card) 3.62 DSL Fixed Wireless 9.39 Don't know 5.37 Other
6 19. What is the approximate cost of your home Internet service?(please provide an approximate cost for Internet only if you have your service bundled) (n=4109) What is the approximate cost of your home Internet Service? Mean Median Mode Min Max Std. dev. Cost per month ($) a. Is your Internet service part of a bundle of services? (n=4029) Yes (51.10%) No (48.90%) 20. Please indicate your level of satisfaction with each characteristic of your Internet service. (n=4335) Level of satisfaction with characteristics of your Internet service? Very satisfied Satisfied Dissatisfied Very Dissatisfied Speed 15.82% 50.35% 23.80% 10.02% Cost Reliability Customer Service Number of providers in your area Do you consider your current Internet service as High Speed Internet? (n=4436) Yes (65.80%) No (34.20%) 22. Have you switched your Internet Service Provider in the last two years? (n=4485) Yes (20.78%) No (79.22%) 22a.If YES, what was the primary reason for the switch? (Please select only one) (n=918) Reason for the provider switch? Percent Cost 23.09% Speed Reliability Customer Service 3.27 Moved to different area Other
7 SECTION 4: Healthcare (To be answered by all) 23. How often have you used the Internet to do the following (check all that apply): How often have you used the Internet to do the following: Never Last 7 days Last 30 days In the last year Refill a prescription (n=5479) 76.11% 5.86% 10.06% 7.98% Schedule an appointment with a doctor or healthcare provider (n=5459) Review a health insurance claim or benefit (n=5419) Use a health or medical monitoring device (n=5405) Look for a health or medical information online (n=5465) Visit a doctor online (n=5441) Participate in physical therapy or rehabilitation session (n=5465) Receive treatment through Telemedicine (n=5464) Review a digital image, x-ray or scan from a hospital/ healthcare provider (n=5466) Participate in a health or wellness program online (e.g. exercise, nutrition) (n=5462) Visit or participate in health forums online with health/ medical information (n=5477) Post or look for health information on social networking site (e.g. Facebook) (n=5476) Visit a medial website (e.g. WebMD, MayoClinic) (n=5469) How often have you used mobile phone for the followings? (check all that apply): Never Last 7 days Last 30 days In the last year Used mobile phone to do the following: Send or receive text messages about when to take medication (n=5535) 88.55% 6.79% 1.99% 2.67% Send or receive text messages to monitor health issues (e.g. blood sugar) (n=5525) Use an app to locate an emergency room, urgent care, or medical facility (n=5521) Use an app to monitor health issues (n=5528) Use an app to help meet a health or wellness goal (e.g. exercise, nutrition) (n=5522) Do you have any kind of health care coverage, including health insurance, prepaid plans such as HMOs, or government plans such as Medicare? (n=5659) Yes (88.66%) No (11.34%) 26. Do you have a primary healthcare provider? (n=5649) Yes (90.74%) No (9.26%) 7
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