2 CONTENTS Focus on our company p. 04 Priority 1 / Safety first! p. 12 Priority 2 / Trains on time p. 20 Priority 3 / A network for all the trains of tomorrow p. 26 Priority 4 / A financially sound company p. 34 Priority 5 / In tune with society p. 42
3 4 5 The railway infrastructure manager: always at the ready and proactively building a better future Every year is crucial for a public enterprise that puts more than 4,000 trains on the right track every day. And so 2011 was definitely just as important for Infrabel as the previous years. Indeed, the considerable efforts made by our 12,364 employees are gradually starting to pay off. This encouraged us to continue and push ahead with these efforts in 2011 as well. At the same time, we have also been preparing ourselves for the future with great determination and enthusiasm. This ensured that Infrabel recorded improved results in 2011 for the two most important priorities of its customers: safety and punctuality. Safety has always been and remains the number one priority for the Belgian railway network, which continued to improve in line with our step-by-step strategy. The number of signals passed on the main track - to name just one improvement - decreased by 12.5%, an initial result of a very ambitious technical and innovative action plan. One of the most important pillars of this plan comprises the ETCS master Plan, which is already being regarded as a model example in Europe. Our ultimate goal consists in moving the Belgian railway network into the top three of the safest railway networks in Europe. The punctuality of train traffic also made appreciable progress in 2011, reversing a downward trend, but this does not mean that we do not still have a long way to go. 87% of trains were on time, which corresponds to an increase of 1.3% as compared to In the coming years as well, our employees will make every effort to maintain this trend and in this way meet the legitimate expectations of our customers, who are indeed entitled to a high-quality service. The challenge for Infrabel in this regard is to reconcile this quality with increasing quantity: the increasing success of railway traffic in terms of the number of passengers a trend we obviously greatly welcome leads to intense use of the railway infrastructure, which in turn means that the smallest incident can have a major impact on punctuality. These fine results furthermore go hand-in-hand with an operational balance for the 2011 financial year. An operational balance has in fact been a constant at Infrabel since its establishment seven years ago, but for 2011 this excellent result must also be seen in the context of the economic crisis, which also puts pressure on Infrabel s results. Due to Infrabel s financial condition, which in general is well balanced and under control, we are able to concentrate on the essence of public service. These three pillars form the starting point for all our employees to further implement large-scale modernisation projects, which have been underway since Just consider the signal box concentration. This concerns the largest industrial reform in Belgium which will be beneficial to our two top priorities, safety and punctuality, as well as the productivity of our company and the well-being of our employees. In this respect, 2011 was a pivotal year. All the resources needed to prepare Infrabel as a public service provider for the future are now in place. Specifically, in 2011 we established an important foundation to continue to fulfil the objectives as concerns our priorities, and in anticipation of the long-term challenges of our role as infrastructure manager we have worked out the following plans: A new strategic plan, FOCuS, for the period ; A proposal for an investment strategy for the period , with three scenarios for rail mobility and a confirmation of the basic principles by the Ecole Polytechnique in lausanne; Preparation of a complete reorganisation of the structure and working processes of Infrabel; A finished project proposal currently under discussion by the government with solutions for a new North-South connection in Brussels, including a financing study. Now that all this is finished, Infrabel is ready to take the next steps in its action plan. Taking into account the economic and financial context, we are still waiting for the green light in order to effectively carry out these four projects which will guide the activities of our company for the coming ten years. As a safe, high-quality, economical and green means of transportation, the railway needs to address a host of challenges, which will enable it to progressively expand its share in tomorrow s mobility. Luc Lallemand Chief Executive Officer Christine Vanderveeren Chair of the Board of Directors
4 Focus on our company Infrabel is responsible for managing, maintaining and developing the Belgian railway network. Since its establishment in 2005, it has opened the railway infrastructure for a fee to companies that transport goods or passengers on the Belgian network. More than 4,580 trains travel daily on our railway lines. Every day some 12,364 staff members give their all so that passengers and goods reach their destinations safely, and according to the expected timetable. Together we are committed to developing a railway network which permanently contributes to the mobility of tomorrow.
5 8 9 Our mission As a European rail hub, the mission of Infrabel consists in developing a reliable and high-performance railway network, and in providing passengers, rail operators and industrial enterprises with high-quality services. In order to accomplish this, we must not only guarantee the general safety of the railways, but also contribute to the punctuality of trains and offer sufficient capacity. Every day, Infrabel ensures that these challenges are carried out in a socially responsible way and with attention being paid to a balanced budget. we are joining forces in order to offer the best possible services to every customer and stakeholder. Infrabel s task is founded on a management contract with the government and is fleshed out in our strategic plan: FOCuS (the successor of the strategic plan BrIO). 3 values: SErvICE // PASSION // TEAm 14 railway OPErATOrS ArE ENTITlED TO run ON Our NETwOrK 3,587 KIlOmETrES OF railway lines Core figures on 31/12/2011 Guy Vernieuwe manager Strategy, International Affairs & IT we are facing an enormous challenge: reinforcing the railway wherever it is already present. For this we have put the needs of our - direct and indirect - customers centre stage in our thoughts and actions. Supported by this dialogue, we are today constructing a modern high-performance railway network. Our main goal consists in meeting the expectations of our cus- tomers with regard to safety, quality and accessibility, and at a reasonable price for the user.
6 10 11 under THE wings OF INFrABEl TuC rail S.A. and the Brussels Creosote Centre S.A. are two direct subsidiaries of Infrabel. As a technical research office, TuC rail is known internationally for its expertise in the field of railway technology. This office numbers more than 1,000 employees and coordinates construction and modernisation of the railway infrastructure for large-scale projects such as Diabolo, rer and the second rail access to the Port of Antwerp. The year 2012 will be an important year for TuC rail, considering that it will be celebrating its 20 th anniversary. The Brussels Creosote Centre in turn produces wooden sleepers and is responsible for creosote impregnation of other wooden railway elements. It also recycles old sleepers and thereby helps to reduce waste. Our OrgANISATION Infrabel consists of three directorates and six general service departments which are responsible for smooth operations. The Infrastructure directorate is responsible for maintenance and modernization of the installations. Tracks, switches, signals, catenaries, level crossings and engineering structures form the foundation of their activities. The Network directorate organizes and regulates train traffic in real time. which rail companies can travel where and when forms part of the job responsibilities of the rail Access directorate. As a neutral moderator it allocates capacity on the network and is in close contact with the various operators. The six general service departments fulfil a more supporting role in the following areas: Human resources; Finances and legal Affairs; Strategy, International Affairs & IT; Corporate & Public Affairs; Procurement and BrIO (Belgian railway Infrastructure Objectives - Infrabel's strategic plan ).
7 12 13
8 15 Priority 1 SAFETy FIrST! From the moment it was established, Infrabel has continually worked on reinforcing the three most important pillars in the area of railway safety: culture, management and technology. After the train accident in Buizingen, we accelerated the implementation of a number of specific action plans in the frame of this policy. Thanks to the implementation of safety systems, continuous modernisation of infrastructure and investment in well-trained professionals, the Belgian railway network has become one of the safest transport networks in Europe. with 12.5% less signal overruns on main lines in comparison to 2010, we are taking a step in the right direction.
9 16 17 THE ETCS master PlAN Together with SNCB, Infrabel has drawn up a master Plan to improve safety on its railway network even more. In this regard, the accelerated implementation of TBl1+ (Transmission Beacon locomotive) constituted our most important objective for with a 71% efficiency coverage on 31/12/2011, Infrabel has succeeded in its mission. However, we continue to make efforts so that all important rail junctions will be equipped with this driving aid by the end of In the next step, we will progressively install ETCS level 1 by means of a few adjustments to the existing software of TBl1+ beacons. ETCS (European Train Control System) is an automatic train control system that continuously monitors the speed limit and can implement emergency braking at any moment should these limits not be respected. Electromagnetic signals will send safety information to the driving cab (ETCS level 1) by means of beacons. On other sections of our railway network, information will be delivered by gsm-r, a digital communication network for transferring data on the track (ETCS level 2). By the end of 2022, we will have fully equipped the railway network with the ETCS safety system (level 1, level 2 and limited Supervision). modern SIgNAllINg BOXES FOr more SAFETy The rising demand for mobility results in an increasingly busy railway network. with its New Traffic management project, Infrabel intends to change the current way of working and to prepare the traffic control of the future with a clear vision. One of the principal changes includes the concentration of signalling boxes. Of the 368 signalling boxes in use at its creation, Infrabel still uses 229 (31/12/2011). The objective is to reduce the number of signalling boxes to 31 electronically-guided posts by 2014, and to have only 10 modern signalling hubs by A new allocation of tasks between signalling boxes and Traffic Control goes hand in hand with this. The areas of action of signalling boxes will expand, so that Traffic Control will be able to concentrate more on its role as national coordinator of train traffic. The positive side is that this realignment will improve passenger safety, punctuality and access to information. PrEvENTION IS BETTEr THAN CurE Despite the many efforts to reinforce the safety culture, we can never entirely eliminate the possibility of an accident. For this reason, Infrabel prepares as far as possible for such an event in collaboration with the emergency services. The organization of crisis simulations and information sessions is the perfect opportunity to test existing emergency plans and to adapt them where necessary. In this regard, a field test was conducted at the end of October 2011 in Herentals, where a collision between a train and a car was staged. Approximately 100 people participated in this exercise, including some 40 simulator participants who played the role of victim. rail companies were also invited to participate as observers. Thanks to this kind of simulation, all involved parties learn how to react in a focused and efficient manner in case of an emergency on the Belgian railway network. watch OuT AT level CrOSSINgS many road users still underestimate the danger they face at level crossings. In order to reduce the number of incidents to a minimum, Infrabel is planning to eliminate 200 level crossings by Including the 21 level crossings eliminated in the past year, the counter stands at 64 since Alternatives such as tunnels and bridges ensure that rail mobility is not compromised. unfortunately, it is not possible to eliminate all level crossings. Therefore, together with modernizing essential crossings between rail and road, Infrabel has been taking preventative measures. In the framework of the project, "watch out at level crossings, 250 art academy students designed a variety of posters to increase public awareness in an original way. The winning creations were displayed for two weeks in may and December at all Belgian stations and in many bus stops. Luc Vansteenkiste Director-general Infrastructure 2,229 SIgNAlS EQuIPPED with THE TBl1+ DrIvINg AID SySTEm * 202 mio OF THE 2011 INvESTmENT BuDgET FOr OPErATIONAl SAFETy ** 21 level CrOSSINgS ElImINATED ** *Core figures on 31/12/2011 // **Achievements in 2011 Thanks to close cooperation with railway stakehol- ders, we have improved various safety indicators. we have incorporated the recommendations of the special Committee on rail Safety into our action plans and have focused our attention specifically on the safety culture at all levels of our company.
10 18 19 Occupational as well as operational safety must be the starting point of all rail activity. Since October 2011, Infrabel has started spreading a new, visual identity which should make all employees aware of their role in maintaining safety. The Safety First logo consists of four orange angles which together form a square. A simple but recognizable image which clearly indicates what people should bare in mind, everywhere within our company. In this way, Infrabel continues to intensify the culture of safety, for make no mistake: safety takes top priority over everything else!
11 20 21 Safety first! Zowel arbeids- als exploitatieveiligheid moet het vertrekpunt zijn van elke spooractiviteit. Daarom heeft Infrabel op 5 oktober 2011 groen licht gegeven voor de ontwikkeling van een nieuwe, visuele identiteit die alle werknemers bewust dient te maken van hun rol in het veiligheidsgebeuren. Het Safety first-logo bestaat uit vier oranje hoeken die samen een vierkant vormen. Een simpel maar herkenbaar beeld dat duidelijk markeert waarvoor men indachtig moet zijn. Infrabel bouwt hiermee verder aan een veiligheidscultuur die op diverse
12 Priority 2 Trains on time As with safety, Infrabel is also working closely with railway companies to guarantee a network that is as punctual as possible. The limited capacity available, the rising number of passengers and increasing freight volumes, however, have clear consequences for punctuality results. Infrabel is therefore increasing its efforts to be able to provide solutions which can contribute to the success of rail transport. Investment, optimisation and cooperation are the three keys which open the door to even better services. 23
13 24 25 AuTumN PlAN KEEPS TrAINS running A slippery carpet of leaves, condensation and frost can cause adhesion problems and therefore, in 2011, Infrabel and SNCB further expanded their precautionary measures. From now on, two track-cleaning trains can be used instead of one, and protection nets should be able to counter the masses of falling leaves on railway areas. In addition, Infrabel has signed an agreement with a meteorological service (meteo Services), which is in daily contact with Traffic Control to point out risk areas. Together with the autumn plan, we also have a winter plan which should keep the tracks free of snow and ice during the harsh winter months. Our technical staff are also prepared to intervene 24/7 where necessary, also in cases of extreme heat. whatever the weather, everything is in place to ensure the best possible functioning of rail traffic. THANK you, COllEAguES! Together with SNCB, Infrabel launched in 2011 an internal awareness campaign to emphasize the importance of punctual trains. A delay, indeed, is not just a question of lost time; in many cases it also has consequences for the private lives of passengers and personnel. railtime: real-time INFOrmATION AT ONE'S FINgErTIPS railtime is an online platform which provides immediate information about train traffic. with the rise of mobile technology, Infrabel launched three new applications in the autumn of 2011: railtime for Android, iphone and ipad. From now on, commuters can consult their route immediately and automatically, and my Alarms enables them to catch up on a little sleep. geolocalization also ensures that search results are automatically coordinated to the nearest station. Together with the introduction of these applications, Infrabel is also working, together with SNCB Holding, to realize information kiosks in a number of stations. These digital stands offer the possibility of consulting the yellow timetable posters and the railtime route planner, and also informs passengers about possible interferences to the planned route. Providing correct information to passengers anywhere, at any time of the day, remains an exciting challenge for the future IN STATISTICS In 2011, Infrabel recorded an overall punctuality of 87% (before neutralization of external causes and communicated investment works). This improvement by 1.3% in comparison to the previous year encourages us to continue our efforts. As the coordinator of rail traffic, Infrabel measures delays that occur on the entire railway network. In 2011, 42.1% of the total number of delays was attributable to SNCB, 34.5% to third parties and 19.1% to Infrabel. In order to provide our customers and stakeholders with transparent information, these figures will be published and specified monthly on our updated website ACTION PlANS Although the punctuality figures show a positive trend compared to 2010, improvements remain necessary. In collaboration with SNCB, Infrabel has therefore updated its punctuality action plan which should bring about a positive change by 2015 with regard to rolling stock, infrastructure and transport scheduling. Continuously raising the awareness of staff, efficient diffusion of information and optimizing the timetable are a few of our major objectives for under supervision of Punctuality managers, Infrabel will follow up these activities and make adjustments according to the results achieved. Through this approach, Infrabel wants to offer highquality rail transport to more or less 750,000 passengers who take the train every day. Eddy Clement Director-general Network 25.9 % OF All DElAyS DuE TO FAIlurE OF rolling STOCK 16.5 % OF All DElAyS DuE TO INFrASTruCTurE DISTurBANCES 12.0 % OF All DElAyS DuE TO INCIDENTS ON FOrEIgN railway NETwOrKS Core figures on 31/12/2011 In 2011 we improved punctuality on our network thanks to the continuous efforts of our staff, improved dialogue with the operators and implementation of specific action plans. In 2012 we will do all we can to continue this trend.
14 26 27
15 28 29 Priority 3 A NETwOrK FOr All THE TrAINS OF TOmOrrOw with rising numbers of passengers and limited capacity, Infrabel applies a specific and efficient philosophy: use and reinforce capacity as much as possible for future projects. At the heart of Europe, Infrabel is therefore making every possible effort to further develop and fully optimize railway lines. Building up our rail mobility at the crossroads with other European networks, however, takes time. what follows is an overview of progress made in 2011.
16 30 31 Accessing Brussels Airport at high speed In 2012, the Diabolo project will put into operation the underground rail link between the Brussels National Airport station and the Schaerbeek Mechelen double railway line along the central reservation of the E19 motorway. This northern railway access will significantly improve the access to and from Brussels Airport. The infrastructure works entered their final phase in the course of Two significant achievements in this regard are the installation of the safety system and the digital communication network (ETCS and GSM-R) across the entire Diabolo railway line. The result of these projects means a new decisive step for high-speed traffic in the direction of Amsterdam, Paris and Frankfurt. The first commercial train journey on this brand-new railway line is planned for 10 June 2012.
17 32 33 INTErmODAl THINKINg AS ECONOmIC DrIvINg FOrCE Intermodal transport is on the rise. The inauguration of the new, trimodal garocentre terminal in la louvière at the beginning of October 2011 is evidence of this trend and also demonstrates the dynamic interaction between road, rail and waterway. In the framework of the expansion policy, Belgian ports are increasingly being viewed as multi-modal platforms. From the conviction, "the more capacity, the more space for intermodality", Infrabel is further expanding its rail infrastructure in the ports of Antwerp and Zeebrugge as well as in the international freight corridors which criss-cross our country. more than ever, this international blossoming will have a positive influence on our contribution to the Belgian and European economy. EASy TrANSIT FrOm left BANK TO right BANK In order to travel from the left bank to the right bank of the river Scheldt in the Port of Antwerp, trains today must make a large detour through the Kennedy railway tunnel. The liefkenshoek rail link will offer a fast and efficient alternative which will substantially unburden this hub. Tunnel works for this direct freight access were completed in A first in Belgium, for with a length of 6,752 metres and a depth of 40 metres, the longest railway tunnel in our country is now a reality. Since then, installation of the railway infrastructure has been in full swing, also including the introduction of the ETCS system to guarantee absolute safety. The end of the infrastructure works is expected in the course of DO you AlSO COmmuTE? Infrabel intends to resolutely tackle mobility problems in and around Brussels by means of the regional Express Network (rer). A doubling from two to four tracks should enable a larger train offer on the main axes. The Brussels Halle and Brussels leuven lines already have four tracks. In 2011, works continued on the Brussels Denderleeuw, Brussels Ottignies and Brussels Nivelles lines. Construction of the Schuman-Josaphat tunnel also constitutes an important element of the rer project. Construction of this new railway connection will increase the accessibility of the European quarter. Furthermore, this will also create an alternative North-South route which will significantly alleviate the North-South connection. If everything goes well, the rer project will be completed by A mobile FuTurE ON THE HOrIZON The development of the Belgian railway network is an enormous challenge. Infrabel is therefore investigating the possibilities for increasing the capacity of the entire Belgian network even more. Three specific situations by way of illustration. Some 1,250 trains pass through the North-South connection in Brussels every day. This makes this line one of the most heavily travelled rail axes in the world. However, even the smallest incident can lead to disrupted train traffic and long delays on our network. In order to accommodate the problems which go together with this inevitable saturation, Infrabel is currently conducting various studies to map out the alternatives. In Charleroi, Infrabel is studying the accessibility by rail of Brussels South Charleroi Airport. In this way it intends to improve the access to the airport as well as further capacity enhancement. Ann Billiau Director-general rail Access In its white Paper on Transport, the European Commission aims at reducing by half the use of conventionally-fuelled cars in urban transport (by 2030). within that same time span, they would like 30% of road freight over 300 km, to shift to other modes such as rail or waterborne transport. If we want to help achieve these targets, we must drastically improve the accessibility of our ports and cities. If the necessary resources are made available, we are prepared more than ever to face this challenge. 52 % OF THE 2011 INvESTmENT BuDgET FOr ImPrOvINg CAPACITy 1,250 TrAINS ON AvErAgE PASS THrOugH THE NOrTH-SOuTH CONNECTION EvEry DAy In the ports, Infrabel is working together with the port authorities and various railway operators to react to traffic developments, and thus be able to meet their needs for the next 20 years. As the crossroads of Europe, these investments are essential to strengthen the position of Belgium in the rail traffic of tomorrow. 6,752 metres FOr THE liefkenshoek railway TuNNEl, THE longest IN BElgIum Core figures for 2011
18 34 35 Safety first! Zowel arbeids- als exploitatieveiligheid moet het vertrekpunt zijn van elke spooractiviteit. Daarom heeft Infrabel op 5 oktober 2011 groen licht gegeven voor de ontwikkeling van een nieuwe, visuele identiteit die alle werknemers bewust dient te maken van hun rol in het veiligheidsgebeuren. Het Safety first-logo bestaat uit vier oranje hoeken die samen een vierkant vormen. Een simpel maar herkenbaar beeld dat duidelijk markeert waarvoor men indachtig moet zijn. Infrabel bouwt hiermee verder aan een veiligheidscultuur die op diverse
19 36 37 Priority 4 A FINANCIAlly SOuND COmPANy Infrabel is one of the largest investors in Belgium and in this way plays a key role in the socio-economic development of our country. In 2011 Infrabel invested more than one billion euros in mobility improvements in Belgium. The scope of these investments demands strict and precise monitoring of budgets and progress of each project. Activities which promote the railway as an environmentally friendly means of transport often carry a heavy price tag. A responsible and consistent attitude with regard to the use of public money is also an absolute necessity. This has served as a guiding thread in our company ever since the founding of Infrabel.
20 38 39 STrIvINg FOr BuDgETAry BAlANCE The 2011 financial year closed with a positive gross operating result (EBITDA) of 13 million. The overall operating income (EBT) amounted to - 6 million. Both results demonstrate that the crisis also put Infrabel's results under pressure. Nevertheless, Infrabel remains fundamentally healthy from a financial standpoint. After all, with 12.9 billion in material fixed assets on a total balance of 15.4 billion we have a strong financial basis. Infrabel has succeeded in acquitting itself of all its financial debts since its inception. This demonstrates that we are building a healthy enterprise which can fully concentrate on developing a safe and punctual railway network. TrANSPArENT management Efficient use of government funds is the guiding thread throughout our business management. we spend the available funds in accordance with our strategic priorities and in this way we ensure that Infrabel can achieve its objectives. Efforts in the areas of safety, punctuality and capacity, however, should never threaten the financial health of our company. Targeted management of costs is the message and forms the foundation of a stable future. Marc Smeets general manager Finance & Administration Infrabel is also feeling the effects of the economic downturn as a result of the financial crisis and its impact on government grants. But thanks to a sound approach and efficient management of our resources we are doing all we can to keep our finances under control. This sound basis enables us to perform well in this field and to focus on addressing our strategic challenges. And that is how Infrabel can offer safe, high-quality and cost-effective services to its customers and society as a whole.
21 40 41 A glance at our sources of financing As a public enterprise, we receive capital and operational grants from the federal government. A second important source of income consists of infrastructure fees paid to us by transport companies in exchange for the use of railway infrastructure. Together with these important sources of financing, there are also a number of special investment mechanisms, such as the RER Fund, European grants and Public Private Partnership (PPP). The latter is used for financing large-scale projects such as Diabolo or the Liefkenshoek rail connection. In such instances, a private partner is responsible for the financing and construction of the infrastructure. 662,4 mio state funding 308,2 mio investments made in the RER project 13 mio ebitda Core figures for 2011
22 42 43
23 44 45 Priority 5 In tune with society Railway transport forms an integral part of the most sustainable business sectors. Still, Infrabel is aware that expectations and societal trends do not stand still. We are facing enormous economic, social and ecological challenges. Infrabel intends to continue its efforts to provide a high-quality railway network which responds to the needs of our current and future stakeholders, and helps clear the way for sustainable mobility. To this end, year after year, numerous promising initiatives are being launched. Thanks to the motivation of our staff, Infrabel tackled some remarkable challenges in 2011.
24 46 47 A listening EAr TO Our STAKEHOlDErS Infrabel is fully committed to entering into a permanent and constructive dialogue with its stakeholders. To this end, the Federal Affairs department organized in 2011 five roundtable discussions with passenger organizations to promote open communication. listening to our internal and external partners is essential for providing high-quality services. The rail Access directorate is almost every day in contact with the 14 railway operators. It also informs them about important changes with regard to regulations and safety management by means of bimonthly Safety Desks. The local residents unit of the Corporate & Public Affairs department also organised 43 information sessions to inform local residents about construction sites in their neighbourhood. Additionally, citizens can phone our free number (0800 / ) for all their questions about our mobility projects. COmmITTED volunteer STAFF On 22 February 2011, Infrabel participated in the pilot project "Discover your Talent". This is an initiative concerning corporate volunteer work which gave a hundred youth from the Cureghem area in Brussels the chance to participate in various interactive workshops. There they learned to discover their personal talents and received useful tips to achieve the best possible results in their search on the job market. This initiative is fully in line with efforts provided by organizations to help youngsters in Brussels to find a job. This day was made possible thanks to the voluntary efforts of our staff and four other companies. They organized various workshops and guided the youth all day with a view to the future mio PASSENGERS ON OUR NETWORK 5,700 QUESTIONS FROM LOCAL RESIDENTS ABOUT ONGOING CONSTRUCTION WORKS AND PROJECTS 551 NEW COLLEAGUES Core figures for 2011 Benoît Gilson general manager Corporate & Public Affairs Being in tune with society, means giving consideration to the expectations of all parties concerned, internal as well as external. It is a step which is already more important today than yesterday, but which will only increase in significance tomorrow.
CORPORATE PRESS RELEASE N XX PARIS, 14 OCTOBER 2013 SNCF PRESENTS NEW STRATEGIC VISION EXCELLENCE 2020 SNCF today presented Excellence 2020, its new strategic vision, to the Board of Directors, following
Annual Report 2005 Annual Report 2005 First part Activity report S.A. UNDER PUBLIC LAW 110, RUE BARA B - 1070 BRUSSELS Contents Mission, Vision, Values 3 Message from the Chairman and the CEO 4 Key Facts
SMRT CORPORATION CEO SPEAKS ON IMPROVING RAIL NETWORK PERFORMANCE FOR GREATER PASSENGER CONVENIENCE AND MOBILITY DURING THE ASIA PACIFIC RAIL 2014 IN HONG KONG ON 19 MARCH 2014 When we think about rail
AB Volvo, 405 08 Göteborg, Sweden Ref No 953810003, August 2009 The Volvo Way index Preface Our mission Customers first Customer focus Clear objectives Quality, safety, environmental care Continuous improvements
Hanover Declaration Local Action Driving Transformation 1 National Governments: Build upon local authority climate leadership! The International Conference on Climate Action 2015 (ICCA2015) showed that
WEST YORKSHIRE BUS STRATEGY Phase 1 Consultation on Vision and Principles Introduction and Purpose There is a statutory requirement for the West Yorkshire Combined Authority (WYCA) to produce a Local Transport
Our journey to a low carbon economy Sustainable travel in Greater Manchester 2 Transport for Greater Manchester Greater Manchester has a vision of placing sustainable commuting and business travel at the
English Trapeze Rail System www.trapezegroup.com Trapeze Rail System Enabling future railway, tram and metro transport The worldwide growth in demand for travel and increasing competition between all modes
On a mission to reduce traffic congestion for all TomTom s Traffic Manifesto TomTom s Traffic Manifesto 1 Foreword Traffic congestion is an issue that virtually every driver has to contend with at some
SOUTH EAST EUROPE TRANSNATIONAL CO-OPERATION PROGRAMME 3 rd Call for Proposals Terms of reference Efficient access to a SEE coordinated multimodal freight network between ports and landlocked countries
A Greener Transport System in Denmark Environmentally Friendly and Energy Efficient Transport Udgivet af: Ministry of Transport Frederiksholms Kanal 27 DK-1220 København K Udarbejdet af: Transportministeriet
Business Plan 2002-2003 March 27, 2002 Mission Transportation and Public Works Construct, maintain and manage provincial highways, buildings and related infrastructure, and provide accommodation, property
Belgium Logistics, your competitive gateway to Europe 1 Preface Belgium is the perfect country in which to set up a European logistics base, headquarters or distribution center because the country s infrastructure,
2011 可 持 續 發 展 報 告 概 況 Síntese do Relatório de Sustentabilidade Summary Sustainability Report Message from the Executive Director and Chairman of the Corporate Responsibility Committee Macao Water 2011
MAXIMIZING THE RETURN ON INVESTMENT FROM ETCS OVERLAY Dominic Taylor CEng MIET MIMechE MIRSE MCMI, Invensys Rail SUMMARY ETCS Level 2 offers many benefits to rail from reduced infrastructure costs, through
Development of Shanghai Integrated Transport (2010-2015) XIAO Hui and GU Yu Abstract This article summarises the general situation of Shanghai s integrated transport system and then determines the trends
Sustainable Development Strategy Our vision and strategy: A railway fit for the future 2013 2024 Document Ref: SBPT204 Version 0.71 Executive summary Network Rail exists to generate outstanding value for
The ScotRail Alliance a new approach to our customers and our railway Phil Verster, Managing Director, ScotRail Alliance 93m journeys/year, connecting Scotland 93m passenger journeys and more than 2,300
P OPERATIONS AND COMMUNICATIONS Implementing Passenger Information, Entertainment, and Security Systems in Light Rail Transit VALENTIN SCINTEIE ALSTOM Transport Information Solutions assenger information,
OPTIMISING THE RESOURCES OF THE WORLD Resource Planning & Management Systems www.siscog.pt About us SISCOG is a software company that provides decisionsupport systems for resource planning and management
- WHERE DID WE COME FROM? - Zuiderzee line Amsterdam-Lelystad-Emmeloord-Heerenveen-Drachten-Groningen (-northern Germany) Ambitious magnetic-levitation train High-speed railway line High-quality intercity
www.schiphollogistics.nl START OFF AT The MOST STRATEGIC LOCATION IN THE NeTHERlandS The most The business park Schiphol Logistics Park (SLP) is located just five minutes from the airport apron. SLP offers
Passenger Charter Annual Progress Report April 2010 March 2011 Letter from Gary McNeil Dear Passengers, In November 2010, we launched GO Transit s first ever Passenger Charter a set of five promises that
LC Paper No. CB(1)1023/04-05(01) Legislative Council Panel on Transport Subcommittee on matters relating to railways MTR Performance and Asset Management - Follow up measures to Lloyd's Report by MTRCL
, CEO Infrastructure & Cities Sector, Siemens The Mobility Opportunity Improving urban transport to drive economic growth Answers for infrastructure and cities. We are in the "urban millennium" Population
Spanish non paper Public Private Partnership as Industrial Research and Innovation Instruments The way forward The purpose of this document is to capture the view of the Spanish Presidency of the European
Smarter Transportation Management Smarter Transportation Management An Opportunity for Government to Think and Act in New Ways: Smarter Transportation and Traffic Safety Cate Richards NA Smarter Cities
1999 National Transit Summaries and Trends Introduction 1 Introduces the transit modes discussed throughout the NTST. Transit in the United States 3 National statistics and trends in ridership, miles of
Infrastructure and Growth Leadership Advisory Group Ideas and Approaches Survey In its second meeting, the Infrastructure and Growth Leadership Advisory Group expanded and refined the list of approaches/ideas
BAYONNE CRÉTEIL LUXEMBOURG LYON MARSEILLE PARIS ROISSY ROUEN RUNGIS Facilitating goods logistics in the urban environment Foreword Anchoring logistics in the heart of the city Having built up expertise
Smartphone Applications for ITS Index Purpose Description Relevance for Large Scale Events Options Technologies Impacts Integration potential Implementation Best Cases and Examples 1 of 13 Purpose Smartphone
ECTRI POSITION PAPER Research Needs in the field of Transport Funding, Procurement and Public Private Partnerships (PPP) The European Conference of Transport Research Institutes (ECTRI) is an international
Improved passenger satisfaction Central Software for Dynamic Passenger DPIInformation Systems DPI Clarity. Reliability. Knowing when you will leave. Tangible waiting experience Real-time dynamic passenger
Fleet Strategy 2015-2018 Foreword I am pleased to introduce the Fleet Strategy for Cheshire Constabulary, with its focus very firmly upon supporting frontline operations in the most cost efficient way.
Olli Sulin Turku the northern Baltic s most interesting city turku 2029 Turku, in Finland, turns a respectable 800 years old in 2029. This important year has also been chosen as the focus point for examining
Internal & External Factors Internal Factors Availability of finance Availability of staff Availability of time Experience/Training of staff Equipment available Current technology Quality of products Leadership/Quality
Palmaris Services Ltd Corporate Social Responsibility Statement Introduction We recognise that we must integrate our business values and operations to meet the expectations of our stakeholders. They include
VARIABLE MESSAGE SIGNS Index Purpose Description Relevance for Large Scale Events Options Technologies Impacts Integration potential Implementation Best Cases and Examples 1 of 10 Purpose Variable Message
General Corporate Social Responsibility Policy 20/10/15 CONTENT GENERAL CORPORATE SOCIAL RESPONSIBILITY POLICY 3 OBJECTIVES 3 1. Objectives of the General Corporate Social Responsibility Policy 3 PRINCIPLES
Transport Policies and progress on transport access, including access for the rural population and low-income households The newest long-term strategy of the Ministry of Transport and Communications Finland,
Title: Integrating Management of Truck and Rail Systems in LA Project Number: 3.1a Year: 2013-2017 INTERIM REPORT August 2015 Principal Investigator Maged Dessouky Researcher Lunce Fu MetroFreight Center
OpenTrack simulation for suburban tunnel in Paris (RER B & D) Presentation Opentrack Viriato workshop January 24th, 2008 Zurich, Switzerland EGIS - ERIC BENARD Table of contents Introduction Overall context
Risks and uncertainties Our risk management approach We have a well-established risk management methodology which we use throughout the business to allow us to identify and manage the principal risks that
ETIHAD RAIL Corporate Presentation The UAE - A Diversifying Economy Etihad Rail is in line with the objective for further diversification of the UAE s economy as set by the National Charter 2021 and the
Our future depends on intelligent infrastructures siemens.com/intelligent-infrastructures Answers for infrastructure and cities. 2 By combining engineering and data expertise, we enable our customers to
3. Public Transport This document is part of a series of Building a Stronger South Australia policy initiatives from the Government of South Australia. 1. Future Fund 2. Jobs and Skills 3. Public Transport
European Commission DG Environment, Unit D.4 Governance, Information & Reporting 1049 Brussels Belgium Dir. Ruimtelijke Ontwikkeling Plesmanweg 1-6 Den Haag Contactpersoon Per mal INSPIRE, The Dutch way
Talent today. Leader tomorrow. You have the talent. We have the career tracks. Key management positions are within your reach. Schindler Group Human Resources Policy Welcome aboard. Let s take off. The
Long range Sustainable Urban Mobility Plan of Budapest László Sándor Kerényi Head of Transport Strategy BKK Centre for Budapest Transport 27 August 2014 Contents Key facts and figures about Budapest transport
CYBERRAIL Information Infrastructure for New Intermodal Transport Business Model Takahiko OGINO Chief Researcher, Railway Technical Research Institute firstname.lastname@example.org Abstract Keywords: One of the achievements
5YeARS Annual financial statements 2009 Submitted by the Board of Directors to the General Shareholders Meeting of 19 May 2010 Contents Introduction 03 Key figures 2009 04 Annual report by the Board of
DEFENSIVE DRIVING It s an Attitude RLI Design Professionals Design Professionals Learning Event DPLE 155 July 15, 2015 RLI Design Professionals RLI Design Professionals is a Registered Provider with The
2012 On track for more! Parliament Government Jernbaneverket in Norwegian society Ministry of Fisheries and Coastal Affairs Ministry of Transport and Communications Norwegian Railway Inspectorate Norwegian
Archives of Transport System Telematics Volume 2 Issue 4 November 2009 Rai lway geolocation and communication-management platforms F. CATALÁN RAMOS a, I. PRIETO VALDERREY a, A. HERNÁNDEZ BAJO a agmv, c/isaac
Development of a Concept for the Public Transport Interconnectivity for Savaria International Airport Report CENTRAL EUROPE Programme Project CHAMPIONS February 2012 Development of a Concept for the Public
The firm of the future Accelerating sustainable progress Your business technologists. Powering progress At Atos we strive to create the firm of the future. We believe that bringing together people, technology
MAFIOK CONFERENCE SZOLNOK, 29-31 AUGUST 2011. THE INTRODUCTION OF FLEET MANAGEMENT SYSTEM (FMS) AT BI-KA LOGISTICS LTD. THE IMPACT OF FMS ON THE COMPETITIVENESS OF MARKET ACTORS Introduction György Karmazin
Allianz UK review 2011 04 Managing the business risks and opportunities of climate change 05 Reducing the environmental of our operations 06 Community Having a positive on the communities in which we operate
TOYOTA CODE OF CONDUCT March, 2006 Guiding Principles at Toyota 1. Honor the language and spirit of the law of every nation and undertake open and fair corporate activities to be a good corporate citizen
Please notice that candidates must submit their participation to this market consultation latest on the 5 th of August 2011 (please contact the Maatschappij Linkerscheldeoever for requesting the questionnaire
TNT EXPRESS FRANCE 1. Organisations involved TNT Express France 2. Description of the case 2.1. Introduction TNT Express France is part of the global TNT group, with its headquarters in the Netherlands.
Roads for All The Trunk Road Network Disability Equality Scheme and Action Plan Transport Scotland Glasgow 4 December 2006 Acknowledgements This Trunk Road Network Disability Equality Scheme and Action
Achievements and challenges of the single market S&D responses to citizens top 10 concerns The European economic model must be based on three principles: competition which stimulates, co-operation which
SPEECH BY THE MINISTER OF TRANSPORT, MS DIPUO PETERS, MP, ON THE ANNUAL GENERAL MEETING OF THE PASSENGER RAIL AGENCY OF SOUTH AFRICA (PRASA) ON 29 SEPTEMBER 2014 AT HATFIELD, PRETORIA Chairperson of the
Alpiq E-Mobility AG In Charge of E-Mobility. We are the market leader in integrated e-mobility infrastructure solutions and are committed to using energy responsibly and sparingly. We support our partners
SIMPLIFYING LOGISTICS: THE BENEFITS OF RAIL IN A MULTIMODAL SHIPPING SYSTEM A well-designed shipping plan has bottom-line implications for any business. Creating a sound logistics strategy supported by
Investing in Smart Cities The European Investment Bank (EIB) is the financial arm of the European Union (EU) and is owned by its 28 Member States. Founded in 1958, it operates in the 28 EU Member States
1 Big Data for Transportation: Measuring and Monitoring Travel Frank Franczyk, MSc. P.Eng., Benoit Coupal, MSc. Persen Technologies Incorporated (PERSENTECH) Introduction Relevant and reliable transportation
Action Plan on Urban Mobility EUROPEAN COMMISSION 1 ADOPTED ON 30 SEPTEMBER 2009 Overview Policy framework Action Plan on Urban Mobility Themes and Actions Civitas and EU funding instrumens Future vision
INTERVENCIÓN DEL MINISTRO DE INDUSTRIA, TURISMO Y COMERCIO SESIÓN INAUGURAL DE LA CONFERENCIA SPAIN US BUSINESS SUSTAINABILITY CONFERENCE Nueva York, 17 de Marzo Your Highness the Prince and princess of
Your Global Partner for the Airport City The technological innovation and domain knowledge makes Selex ES an international leader providing airport operators with integrated, intelligence-led solutions
March 2011 Contents 1. Take-up of offices 2. Supply of offices State of affairs Netherlands office market 3. Office rents 4. The office market in 2011 Colophon Composition Drs R. L. Bak Data source NVM
Welcome to Bremen Michael Glotz-Richter, Senior Project Manager Sustainable Mobility, Free Hanseatic City of Bremen Welcome to Bremen Free Hanseatic City of Bremen 547.000 inhabitants (city) Bremen Welcome
2008 On track for More! Photo: RuneFossum,Jernbanefoto.no Parliament Government Jernbaneverket in Norwegian society Ministry of Fisheries and Coastal Affairs Ministry of Transport and Communications Norwegian
GUIDELINES FOR IMPLEMENTING MOBILITY MANAGEMENT STRATEGIES IN COMPANIES The following information is intended to offer a quick introduction to the topic of mobility management in companies. It outlines
6. Road Safety Objective 3 Reduce casualties and the dangers associated with travel Road safety continues to be a core priority both nationally and locally reflecting the very high human and other costs
Recent developments in EU Policy Paolo Bolsi DG MOVE - Unit A3 Economic Analysis and Impact Assessment 66 th Session - Working Party on Statistics United Nations Economic Committee for Europe 17-19 June
Policy Document Road safety Type hier de hoofdstuk as one titel Road safety: working together The number of road deaths in the Netherlands has been steadily decreasing since the 1970s. This number rose
SPEECH/10/279 Neelie Kroes European Commissioner for Digital agenda Bringing European values to the Internet of Things 2 nd Annual Internet of Things Conference Brussels, 1 st June 2010 Ladies and gentlemen,
DTEK Corporate Social Responsibility (CSR) Policy DTEK Corporate Social Responsibility (CSR) Policy approved by the order of the Chief Executive Officer of DTEK on 26.12.2008 Structure i. Objectives and
The role of pest management in protecting public health May 2009 Foreword Everybody should be entitled to enjoy a healthy and satisfying life in a pleasant, peaceful and pest-free environment. Unfortunately