College Storage RI FAQs

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1 Storage Questions: Q. What option should I choose? College Storage RI FAQs A. We have a variety of options you can choose from. If you only have a few things to store go with individual items. If you plan on storing 8 or more items, a storage option will be a better fit. Don t worry though; you can always modify your reservation in your account page. We always charge the lesser amount, so you will never be overcharged. Q. How much stuff can I fit in the spaces? A. We get asked that a lot, and the honest answer is that it varies. Students have all types of different size things in their dorms. We have added photos to the pricing page to give you a rough guide on how most students store their items. Some students just store all boxes, some store all artwork it s a variety of things. If you have a question or are worried about a particular item feel free to us at info@collegestorageri.com. Q. What is an item? A. We consider a basic item anything dorm room related. This can be a box, tub, mirror, bike, mini-fridge etc. Large items are considered to be regular furniture such as a mattress or futon. Also, extra large boxes such as wardrobe boxes would be considered a large item. Q. How high do you guys stack my items? A. We usually stack about 5-6 feet is a safe level. This ensures we maximize your space and that none of your items will be damaged during storage. We are careful to make sure heavier items are on the bottom. Q. Do I have insurance on my things? A. Absolutely. All our options include $300 of insurance and you can up it to $600 in the signup form. We insure your things against the following: Damage caused by us, loss, and improper handling. What we don t insure is the following: Failure to label items, improper packing (an example would be if you put all glass plates into a box with no bubble wrap) we don t insure any item that is given to us unprotected. (an example would be artwork unboxed/protected Electronics with no packing etc) We pride ourselves on returning all our customers goods in the same condition they were given to us, however make sure you do your part and pack properly for storage of your items.

2 Q. Can I access my items? A. Yes you can. We are located 10 minutes from campus and if you need to get to your items please call us at at least 24 hours in advance and we will meet your at our warehouse. Q. What can I not store? A. Please do not store perishable food, detergents, liquids other then related to artwork and items in plastic trash bags. We reserve the right to refuse these items during time of pickup. Vouchers: Q. What is a voucher? A. Vouchers are given out through a lottery by Brown, not by us. They are basically a $60 gift card you can use for any and all of our services or supplies throughout the year. Q. Can I combine vouchers with a friend? A. Yes you can, during signup you can add friends and have the ability to include their vouchers during signup. Q. What can I use the voucher on? A. Any service we offer or packing supplies. Q. What do I need to use my voucher? A. This year for 2014 all vouchers are electronic, if you receive one all you have to do is present your brown ID and we will look up your information in real time. You do not have to present any physical voucher; they all will be electronically linked to your Brown student . This is important!! When signing up please make sure you use your brown student ! Sign-up: Q. How do I sign up? A. All students must sign up online at at least 72 hours before their desired storage date. Everything you need to do is online; this is from signup, to payments, to labels, to inventory ETC. We have tried to make this process as

3 easy as possible so when moving day comes you have 99% of what you need to do already complete. You can always modify and change your reservations in your account page. Q. What happens if I forget to signup online? A. Our staff will have the ability to take your items in real time at the stations. Q. Can I signup over the phone? A. No, if you need help we can help you over the phone however we need you to sign up online so all your info gets correctly placed into our database. Q. Can I cancel? A. Yes of course, plans change. Just us and let us know at info@collegestorageri.com Payment: Q. What payments do you accept? A. Storage payments online can be paid at the time of signup or in your account page. We take all major credit cards, however we cannot take international credit cards they must be US issued. Packing supply sales we take all forms of payments cash, check, vouchers, and credit cards. Q. When do I pay? A. You pay when you sign up, or you can pay later in your account page. You must make a payment before your storage date. Please note, we have disabled payment until vouchers have been issued to make sure all students are credited properly. Q. Do I pay monthly or is it all prepaid? A. We require our summer storage to be prepaid. If you need a payment plan please call us at we are glad to help. Pickup/Delivery: Q. What days do you pickup and deliver?

4 A. We are not just a summer company; we offer storage services all year round. We pickup and deliver 7 days a week 365, yes even on holidays. Don t worry about planning your flights around us; we will cater to your schedule. Q. When do I schedule my delivery? A. Delivery is done in August, we will send an August 1 st letting you know delivery is available and you can signup when you know what works for you. Q. What are my delivery options? A. You have two options, standard free delivery to any of the campus stations or off campus apartments or dorms. Also, since we are the 2014 provider one week prior to your arrival we can place all your items in your dorm room and they will be waiting for you when you get back to campus. There is a small fee for this service that will be listed on the delivery form in August. Q. I m leaving early or later then the main move out dates what do I do? A. We pickup everyday from 7am-9pm, you have the ability to select what you need. If you need something that isn t listed please call us at Q. I m storing with a friend that is leaving on another date, can you do 2 pickups? A. Yes, an extra pickup/delivery is $50 Q. I m coming back early before my friends can I just get my things? A. Yes, an extra pickup/delivery is $50 Q. Can I come and pick up my things from the warehouse? A. Yes, please call or us 24 hours in advance to let us know so we have your things ready for you when you arrive.

5 Packing Supplies: Q. How do I get supplies? A. We will have a variety of supplies available for sale at all our campus locations; Also we will be around all of May if you are leaving early and need them before the main move out dates. Q Can I use my voucher? A. Yes, please present your Brown student ID 1 st time storage tips: 1. Do not worry; we have been doing this for over 10 years. It s very easy and quick, concentrate on your finals and leave the logistics to us. 2. The last 2 days (May 16 th -17 th ) are the busy days. If you want to avoid the rush, arrive early or drop off your items one day before. 3. Storage dollies and moving help are first come first serve basis, we will have plenty of moving carts/dollies at all our stations. Also, we staff according to our demand with moving help. However, we can t forecast the weather or unexpected events. Make sure you give yourself ample time for your storage. 4. If you are confused about something or aren t sure about what you need, CALL US! We love talking with our customers, do not hesitate with your questions Ask us! If there is something that you need that you don t see, just ask we can probably find a solution.