CRM Implementation at ATE Case Study
|
|
- Terence Bryant
- 8 years ago
- Views:
Transcription
1 CRM Implementation at ATE Case Study
2 Profile A.T.E. Enterprises Private Limited (ATEEPL) was established in 1939 and is headquartered in Mumbai, India. Dedicated to industrial sales, distribution, and service, ATEEPL operates in the domains of : Textile Engineering, Clean Technology, Flow Technology and Print and Packaging Solutions. A professional and dynamic organization certified under ISO 9001:2008, ATEEPL is distinguished for its domain expertise, innovative technology solutions from across the globe, representation of 50+ world renowned principals, over seven decades of impeccable customer service, pan India presence with a subsidiary at Dhaka in Bangladesh, and above all its 300+ professionals committed to Total Customer Satisfaction. ATEEPL offers a wide spectrum of services encompassing marketing, pre-sales consultancy, sales, distribution, after-sales-services. It also has expertise in handling turnkey projects. Most of the products and services offered by the company are for Indian market. The company also offers certain products in Bangladesh through its subsidiary, A.T.E. Technologies (Bangladesh) Private Limited, and certain products in other parts of the world.
3 Project Outline Number of Customers Number of Products 400+ Sales Force 500+ Key CRM Requirement Sales On & Offline Marketing Online Quoting & advanced Pricing Field service Teleservice
4 Business Challenge ATEEPL grew rapidly since its foundation, increasing in number of products & services, offices & customers. The major challenges of this complex structure were: Manage increasingly complex products and product offerings. Increase the productivity of inventory Reduce operating costs & increase sales through Cross Selling Enhance customer satisfaction Improve agility and supply chain performance Enable greater flexibility to address changing market Conditions
5 Business Challenge (Contd.) ATEEPL Operational Challenges The complete sales data was captured in excel sheets which was loosely integrated. It was difficult to address client order or service call status because data was spilled over at different places. The other major problem was to consolidate data from different locations & Principals, using different formats, work on it and prepare a report for senior management. The major challenges faced were: Manage the sales & service of product master of more than half a million products. Streamline and update existing Sales and Service processes. Bring synergy between Sales and Services processes. Consolidation of humongous data coming from different data sources. Elimination of repetitive efforts of data consolidation and analysis. Creation of a central repository for the data accumulated over the years required for analysis. Automation of Sales and Services processes.
6 Evosys Role Evosys was responsible for Oracle E-Business suite Implementation including Oracle CRM from Dec 2005 to May 2006 & providing support for a period of 2 years. The role of Evosys was: Evosys helped in understanding the features and best practices offered by Oracle CRM To get an insight into the existing processes, Evosys studied all the existing documents Workshops were conducted with identified process experts to understand the existing business processes The re-engineered processes were automated using Oracle CRM Evosys provided training & support for stabilization of the CRM through advanced training methods using VPN & video conferencing for 8 Regional Offices
7 Solution Implemented Application Version Oracle E-Business suite Version 11i (10.2) Oracle CRM o Sales Online o Sales Offline o Marketing Online o Quoting o Installbase o Filed service o Teleservice Oracle HCM Complete Suite Oracle Financials Complete Suite Oracle Distribution Complete suite Oracle Advanced pricing Oracle Discoverer-Sales & Marketing Analytics
8 Business Benefit Delivered Order and Service call entry was enabled via Internet to respective Principals & Sales Representatives. Availability of database for Cross Selling & creating trading community. There was Standardization of Data Capturing and feeding process within organization, making reporting & consolidation easier. All the querying and reporting was made possible on a single system, enabling advanced analysis like Competition analysis & Loss analysis for intelligent decision making. It lead to knowledge sharing among employees about any process, experience or problems. Automatic escalation and notification was facilitated.
9 Business Benefit Delivered (Contd.) The implementation improved productivity and reduced maintenance efforts and costs, by eliminating repetitive efforts on data collection, consolidation and analysis, leading to improved service delivery and quality. Consolidated Customer database Effective & easier Cross selling with real time & accurate information Intelligent Analysis through business analysis tools for better decision making Quick Communication time & customer complaint resolution time Knowledge sharing Single information instance for reporting & MIS
10 Questions?
11 Thank You Global Headquarter Evolutionary Systems Pvt. Ltd. 11th floor, Kataria Arcade, Beside Adani Vidya Mandir School, Behind ADANI CNG Pump, S. G. Highway, Makarba Ahmedabad Tel : , Fax : , U.K./ Europe Headquarter London Office Evolutionary Systems Company Limited Gray s Inn Road Kings Cross, WC1X 8BP, London Tel :+44 (0) Contact Us : business@evosysglobal.com Follow us on - Facebook Twitter ME Headquarter Evolutionary Systems Arabia Fz LLC 112, Building 11, Dubai Internet City, PO Box , Dubai, UAE Board: Fax: LinkedIn
Evosys EBS Implementation at Arzanah Medical Complex, Abu Dhabi, UAE Case Study
Evosys EBS Implementation at Arzanah Medical Complex, Abu Dhabi, UAE Case Study Background Arzanah Medical Center (Healthpoint) is prominently located within a new mixed-use community in Abu Dhabi, UAE.
More informationEvosys ERP Implementation at DEPCO Case Study
Evosys ERP Implementation at DEPCO Case Study Client Profile The Delmon Poultry Company established in 1981, produces poultry, and hatchery products in Bahrain under the world famous brand, Farm Chicken.
More informationAbu Dhabi General Services Musanada SMS Notification Project Case Study
Abu Dhabi General Services Musanada SMS Notification Project Case Study Profile Abu Dhabi General Services Musanada was established by His Highness Sheikh Khalifa bin Zayed Al Nahyan in December 2007 as
More informationOracle Business Intelligence Implementation at National Guard Health Affairs. Case Study
Oracle Business Intelligence Implementation at National Guard Health Affairs Case Study Profile National Guard Health Affairs (NGHA) is a leading medical complex in the Kingdom of Saudi Arabia. It consists
More informationEvosys EBS Implementation at SEHA Case Study
Evosys EBS Implementation at SEHA Case Study Evosys helps SEHA implement the Oracle EBS R12 ERP System across all facilities in a record time! Building on Abu Dhabi s e-government initiative Project Outline
More informationOracle Learning Management and Succession Planning Implementation At Boubyan Bank, Kuwait
Oracle Learning Management and Succession Planning Implementation At Boubyan Bank, Kuwait Background Boubyan Bank is a Kuwait Islamic bank, which was established in 2004. Boubyan Bank has a paid up capital
More informationOracle Taleo recruitment and onboarding implementation at Qatar Project Management (QPM), Qatar
Oracle Taleo recruitment and onboarding implementation at Qatar Project Management (QPM), Qatar Background Qatar Project Management (QPM) is a leader in real estate and infrastructure projects in Qatar
More informationEvosys Implementation of BI Dashboards (Decision Support System) for a Leading Healthcare Provider. An Exemplary Case Study
Evosys Implementation of BI Dashboards (Decision Support System) for a Leading Healthcare Provider An Exemplary Case Study DW-BI Projects Productivity Dashboard KPI Dashboard An Executive View Physicians
More informationHelping You Deliver Best Solutions!!! Evosys Business Intelligence Expertise
Helping You Deliver Best Solutions!!! Evosys Business Intelligence Expertise Our Evolution Founded in Sep, 2006 with a vision to become the number #1 Enterprise Applications Consulting Company. EMEA Experience
More informationCustomer Relationship Management Practice at Evosys
Customer Relationship Management Practice at Evosys Our Evolution Founded in Sep, 2006 with a vision to become the number #1 Enterprise Applications Consulting Company. We have a brilliant team of 600+
More informationEvosys at a glance HCM FINANCIALS PROCUREMENT SALES PROJECTS PBCS. Oracle Excellence Award 2013 for Eco-Innovation at Oracle Open World.
Evosys at a glance or HCM FINANCIALS PROCUREMENT SALES PROJECTS PBCS highly trained & committed consultants large and prestigious customer base. Expertise in delivering robust cloud based solutions Specialized
More informationEnterprise Mobility Solution. Evosys
Enterprise Mobility Solution Evosys Who "we" are? Founded in Sep, 2006 with a vision to become the number #1 Enterprise Applications Consulting Company. We have a brilliant team of 600+ smart and committed
More informationedecision Evosys BI & Analytics Framework For Healthcare Providers
edecision Evosys BI & Analytics Framework For Healthcare Providers edecision e-decision is a unique business intelligence decision support Healthcare data model comprising of Clinical, Financial and Non
More informationGlobal Enterprise Business Management Platform Interactive, Intelligent with Controls to Ensure Profit
Global Enterprise Business Platform Interactive, Intelligent with Controls to Ensure Profit Sales and Sales Force Customer Relationship Supply Chain Stores & Purchase Production Product Data Scheduling
More informationCASE STUDY. Vesta Equipment gets better equipped with RODE
CASE STUDY Vesta Equipment gets better equipped with RODE Company Name: Vesta Equipment Pvt. Ltd. Headquarters: Bangalore Industry: Engineering Products and Services: Manufacturing and distribution of
More informationGalaxy Office Automation Pvt. Ltd. Listening to Business, Applying Technology
Galaxy Office Automation Pvt. Ltd. Listening to Business, Applying Technology Who we are Incorporated in 1987. An ISO 9000:2008 organization. Amongst the most respected Information Technology Integrators.
More informationZETACRM BUSINESS SOFTWARE DEFINED
CRM BUSINESS SOFTWARE DEFINED ZETA CRM Zeta CRM is the award-winning software suite which addresses the business process needs of fast growing organizations across Sales and Support. Zeta CRM assists individuals
More informationCase Study. Design and Development of Internet & Social Media Marketing Performance Dashboard Application. www.elegantmicroweb.com
www.elegantmicroweb.com ISO 9001:2008 Elegant MicroWeb Technologies Pvt. Ltd. A-305, Shapath - IV, Opp. Karnavati Club, SG Highway, Ahmedabad-380051 India Email: info@elegantmicroweb.com Client The client
More informationThe Business Value of Predictive Analytics
The Business Value of Predictive Analytics Alys Woodward Program Manager, European Business Analytics, Collaboration and Social Solutions, IDC London, UK 15 November 2011 Copyright IDC. Reproduction is
More informationOracle Cloud Been there, Done that!
Oracle Cloud Been there, Done that! What we have heard today Can we upgrade from 11i or R12 to Fusion? (sure lets call it Cloud) Oracle Cloud has many flavors Fusion (ERP, HCM etc), licensing (SaaS model),
More informationYes Bank open source CRM. Yes Bank Collaborative CRM (YCCRM) Case Study. Empower business with Professional Open Source. Solutions.
Empower business with Professional Open Source Yes Bank open source CRM Yes Bank Collaborative CRM (YCCRM) Solutions Case Study We provide enterprise-ready professional open source business productivity
More informationCONTAQUE. AVIS e Solutions Pvt. Ltd. Case Studies For Call Center Solutions across various industry segment
CONTAQUE Case Studies For Call Center Solutions across various industry segment AVIS e Solutions Pvt. Ltd. ISO 9001:2008 Certified Company www.avissol.com www.contaque.com www.adaptechsolutions.com Case
More informationHow To Help Your Business Succeed
We manage IT dynamically Enterprise Solutions Technology Services Outsourcing www.infodynamic.net Corporate Profile - A snapshot Information Dynamics was established in 1995 in Dubai, UAE as a software
More informationE f f e c t i v e p r o c e s s - d r i v e n
E f f e c t i v e p r o c e s s - d r i v e n S e r v i c e S u p p o r t Frontier Business Systems has over a decade of experience in design, delivery, deployment and support of complex IT infrastructure
More informationUnified Communications Solution for Retail Industry
March 2014, HAPPIEST MINDS TECHNOLOGIES Unified Communications Solution for Retail Industry Author Sindhu Selvaraj SHARING. MINDFUL. INTEGRITY. LEARNING. EXCELLENCE. SOCIAL RESPONSIBILITY. Copyright Information
More informationCONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. LEVERAGE 5.1. 5.2. 5.3. 5.4.
CONTENT INSURANCE CORE WITHIN CRM 1.1. 1.2. 1.3. 1.4. 1.5. 1.6. PROVEN INSURANCE DATA MODEL...6 GENERIC INTEGRATION INTERFACE...6 COMMUNICATION CHANNEL CENTRALIZATION...7 LOCALIZATION...7 MOBILE CRM INSURANCE2...8
More informationA Corporate Profile. www.thakralone.com
A Corporate Profile www.thakralone.com WHO WE ARE Incorporated in 1997, Thakral One (formerly known as Raffles Solutions) aims to bridge the gap between business and information technology in emerging
More informationAddvantum, is a global service provider of Information Technology consulting and services, to Higher Education customers globally.
ORACLE CLOUD ERP Corporate Addvantum, is a global service provider of Information Technology consulting and services, to Higher Education customers globally. Addvantum has technical delivery centers in
More informationCase Study. ElegantJ BI Business Intelligence
ISO 9001:2008 www.elegantjbi.com Get competitive with ElegantJ BI,today.. To learn more about leveraging ElegantJ BI Solutions for your business, please visit our website. Client Client is one of the reputed
More informationsetup and provide drill-down capabilities to view further details on metrics and dynamic updates for a real-time view of your business conditions.
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More informationCustomer Relationship Management
P R I S M Invoice Campaign Delivery Sales Order CRM Lead Opportunity Purchase Order Quote Customer Relationship Management PRISM SalesPRO - CRM. DONE SIMPLY. Reports & Dashboards E-mail Campaigns CRM Automatic
More informationResolving the Top 5 Challenges in Field Service with Mobility
Business Solutions through Software Resolving the Top 5 Challenges in Field Service with Mobility Table of Content Executive Summary Resolving the Top 5 Challenges in Field Service Operations Case Study
More informationAlexander Nikov. 2. Information systems and business processes. Learning objectives
INFO 1500 Introduction to IT Fundamentals 2. Information systems and business processes Learning objectives Define and describe business processes and their relationship to information systems. Evaluate
More informationSentiment Analysis on Big Data
SPAN White Paper!? Sentiment Analysis on Big Data Machine Learning Approach Several sources on the web provide deep insight about people s opinions on the products and services of various companies. Social
More informationOptimum Solutions Supplied Globally by Hitachi s Consulting Service
Optimum Solutions Supplied Globally by Hitachi s Consulting Service 40 Optimum Solutions Supplied Globally by Hitachi s Consulting Service Sachiko Tsutsui Takashi Hayashi Yasushi Miura Motoki Tsumita OVERVIEW:
More informationTS03: Operational Excellence by Leveraging Internet of Things Technologies
TS03: Operational Excellence by Leveraging Internet of Things Technologies Virendra Chaudhari- Industry Solutions Manufacturing- Microsoft Imtiaz Javeed Product Manager -Visualization & Information Software
More informationIntroducing Korea MTS. February 4
Introducing Korea MTS February 4 2016 Introduction: is a comprehensive, full-service marketing, IT and Medical Tourism firm based in South Korea. is a proven leader in marketing strategy, planning, execution,
More informationIntroduction. OUR MISSION We believe change is the only constant and we embrace it to provide world class services for our clients.
COMPANY PROFILE Introduction Ingenious Qube is a worldwide provider of outsourced product development and consulting to emerging and established technology companies. Our core competency lies in Mobile
More informationDeliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions
Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the
More informationSCALABLE ENTERPRISE CRM SERVICES
SCALABLE ENTERPRISE CRM SERVICES Scalable Systems Email: info@scalable-systems.com A majority of customer relationship management solutions have been designed and tested to solve yesterday's problems and
More informationSharePoint Case. Management System. Technical White Paper. Build strong customer relationship with robust and inventively designed Ticketing Tool
SharePoint Case Management System Technical White Paper Build strong customer relationship with robust and inventively designed Ticketing Tool An Innovation by : Contents SharePoint Case Management System-
More informationCorporate Presentation
Corporate Presentation Version 7.3 OUR VISION CONNECTING TO FUTURE Vision Empowers you to translate your dream into reality Customer Centric Digital Program Search Engine Social Media Interactive PPC and
More informationPersonalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More informationCRM Customer Relationship Management
ZETA Solutions for Excellence CRM Customer Relationship Management Sales Module Pre-defined fields for contact details, e-mails and phone numbers. Ability to add extra fields. Note, activity and document
More informationAccelerating Growth, Empowering Businesses
Accelerating Growth, Empowering Businesses WEB SOLUTIONS MOBILE SOLUTIONS SOFTWARE SOLUTIONS CORPORATE Offering product engineering solutions in assorted domains for startups and elite businesses. Finoit
More informationBanking Business Intelligence
Banking Business Intelligence Produces Quality Reports, Dashboards and Analytics for your Business Business Intelligence Performance Management Data Enrichment Much More than Traditional BI Financials
More informationSolution. Capturing and Managing Primary and Secondary Sales. Sarjen Systems Pvt. Ltd. 6/12/2013
Solution Capturing and Managing Primary and Secondary Sales Sarjen Systems Pvt. Ltd. 6/12/ 1. Business Case: Manufacturers are going through a constant change and the demand to adapt in this change is
More informationEvolutyz Corp. is a future proof evolution of endless opportunities with a fresh mind set in Technology Consulting and Professional Services.
Evolutyz Corp. is a future proof evolution of endless opportunities with a fresh mind set in Technology Consulting and Professional Services. Who we are? In order to remain competitive, enterprises today
More informationCase Study. ElegantJ BI Business Intelligence. ElegantJ BI Business Intelligence Implementation for a Financial Services Group in India
ISO 9001:2008 www.elegantjbi.com Get competitive with ElegantJ BI,today.. To learn more about leveraging ElegantJ BI Solutions for your business, please visit our website. Client The client is one of the
More informationCASE STUDY. Ramco Co-Creates with a Luxury Hotel Chain to Improve HR Workflow. Company: Luxury Hotel Chain Headquarters: UK Industry: Services
CASE STUDY Ramco Co-Creates with a Luxury Hotel Chain to Improve HR Workflow Company: Luxury Hotel Chain Headquarters: UK Industry: Services RAMCO: CO-CREATION IS AT THE CORE OF EVERYTHING WE DO Ramco
More informationPersonalised view of metrics for an instant snapshot of your business. Wizard-Driven Dashboards
Workflow Automation Build a competitive advantage with automated processes and increased business visibility While the competition struggles with manual processes, queries and reports on customer interactions,
More informationFixed Scope Offering for Implementation of Oracle ERP Financials in Cloud. Oracle ERP Finacials Cloud Offerings
Fixed Scope Offering for Implementation of Oracle ERP Financials in Cloud Oracle ERP Finacials Cloud Offerings 1 Executive Summary Hexaware is pleased to present to you this fixed scope offering for implementation
More informationEND-TO-END BANKING SOLUTIONS
END-TO-END BANKING SOLUTIONS AND SERVICES PARTNERING WITH THAKRAL ONE BI AND ANALYTICS MOVING FROM BIG DATA TO REAL DATA Increased pressures from regulatory compliance, rapid global economic changes, and
More informationIBCS-PRIMAX Software (Bangladesh) Ltd.
IBCS-PRIMAX Software (Bangladesh) Ltd. International ERP Solution Provider Delivered By Bangladeshi for Bangladeshi CARPE DIEM IBCS-PRIMAX & Oracle ERP Footprint in Bangladesh 1 ERP Expertise and Experience
More informationIDS Business Solutions Pvt. Ltd Jacob K.I, Vice President P: South Pacific : +61 731032275 India: +91 9972532275 jacob@idsnext.com
FORTUNE NEXT 6i Professional!"#$%!&'()*+,!*,$-. /012'+3*45-'(!-- Intellect Data Systems FZ LLC 606, Emc2 Building Dubai Internet City, Dubai, UAE +971-55-6353254 brijesh.surendran@idsnext.com IDS Softwares
More informationIndian Fashion Retail Landscape
Indian Fashion Retail Landscape Contents Art of Building Fashion Brands 01 Explosive Growth of Premium and Luxury Fashion Business 03 Less is More 05 International Brands and Sourcing Strategies 07 Fashion
More informationHow To Manage A Sales Force Management System
FS CRM Solution = Customer Relationship Management = After Sales Support = = Marketing = Sales = Customer Service = Inventory = The FS CRM is a cloud hosted on demand solution that caters to all your customer
More informationCase Study. ElegantJ BI Business Intelligence
Company in Saudi Arabia ISO 9001:2008 www.elegantjbi.com Get competitive with ElegantJ BI,today.. To learn more about leveraging ElegantJ BI Solutions for your business, please visit our website. Client
More informationGTCS. Global Technologies & Consultancy Services The Total IT Solutions Company. Corporate Profile GTCS
Corporate Profile Our Strengths A Professionally Managed IT Institution Total IT Solution & Services House Global Experience Our Consultative Approach Significant Technical Expertise Global Sales & Solution
More informationOracle Financials Cloud Modernize Finance
FINANCIALS CLOUD Oracle Financials Cloud Modernize Finance Copyright 2014 Oracle Corporation. All Rights Reserved. Introduction Introduction Cloud computing is a vision that is increasingly turning into
More informationCustomer Relationship Management
IBM Global Business Services CRM Customer Relationship Management Solutions from IBM Global Business Services Do you really know your customers? How do they like to interact with you? How do they use your
More informationSocial Media: A Platform to Increase Sales and Visibility
www.niit-tech.com Social Media: A Platform to Increase Sales and Visibility Prachee Gupta NIIT Technologies White Paper CONTENTS Introduction 3 What is Social Media for Insurers 3 Engaging on Social Media
More informationYousif Tamimi WORK EXPERIENCE. Mobile: 00966-2-504627014. ymtamim@gmail.com
Mobile: 00966-2-504627014 Yousif Tamimi ymtamim@gmail.com SUMMARY Dynamic and accomplished professional with over 29 years of experience in varied business domains including 8 years of international exposure.
More informationThe Way to Grow. Implementation & Support with Expert Knowledge
The Way to Grow Implementation & Support with Expert Knowledge B2B Profile! Head quartered at India, the primary development center sprawls over 20,000 sq.ft with state of the art facilities.! B2B Softech
More informationWELCOME TO INFOWORLD A DIVISION OF HAWARE VENTURES PVT LTD.
WELCOME TO INFOWORLD A DIVISION OF HAWARE VENTURES PVT LTD. 1. 2. 3. 4. 5. 6. INTRODUCTION ABOUT US VISION MISSION & VALUES OUR SERVICES WHY US? OUR OPERATION a. Marketing strategy b. Talent & HR c. Supply
More informationPerfect Customer Relationship Management (CRM) System
Al-Andalus Software Development & Technology Co. Perfect Customer Relationship Management (CRM) System Product Overview Overview Perfect Customer Relationship Management (CRM) System empowers your sales,
More informationMICROSOFT DYNAMICS NAV
MICROSOFT DYNAMICS NAV In2grate Business Solutions extends the power of the Microsoft Dynamics NAV platform to create the right solution for your business. We specialise in working with companies to improve
More informationEnhance Your. Business Relationships. SageCRM. with. www.sagesoftware.co.in
Enhance Your Business Relationships with SageCRM www.sagesoftware.co.in Accelerate Your Performance with True 360 Business Visibility Imagine: Your top sales professional calls your best customer to sell
More informationAccenture Enterprise Services for Chemicals. Delivering high performance in enterprise resource planning
Accenture Enterprise Services for Chemicals Delivering high performance in enterprise resource planning An innovative, comprehensive and proven approach that helps chemical companies accelerate enterprisewide
More informationDeliver a Superior Customer Experience. a social one.
Social CRM Technology perspective on Business.. or the other way around? Daniel Burian CRM Presales Manager, Central Europe Deliver a Superior Customer Experience. a social one. As
More informationCloud V/S On-Premise
Business Solutions through Software Cloud V/S On-Premise 1 Introduction to SharePoint 2013: SharePoint 2013 comes with several features: Collaboration exists in every business. Everyday new tools and services
More informationBusiness Profile(BPO Division)
Business Profile(BPO Division) Krystal Integrated Services Pvt. Ltd. Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationAddress Verification Communication Services. CAF Pickup Insurance. Time base Dunning (Collections Health care. Outbound) Business Development
Business Profile Krystal Integrated Services Pvt. Ltd. BPO Division Krystal Integrated Services Pvt. Ltd., in response to ever increasing need of High quality business with minimum cost formed a Business
More informationPaperless Business Management. igreen T.FAT. Customer Relationship Management. Better way To Manage Your Enterprise
Paperless Business Management igreen T.FAT Customer Relationship Management Better way To Manage Your Enterprise About Suchan Software A Mumbai based IT company. Presenting our own in-house Software; tried
More informationCORPORATE EBS PROFILE
CORPORATE EBS PROFILE Corporate Profile Addvantum, is a global service provider of Information Technology consulting and services, to customers in ASEAN and EMEA region. Addvantum has technical delivery
More informationG-Cloud Service Definition. Atos SI Oracle CRM and CX Services
G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)
More informationCASE STUDY. RODE helps a trading firm econnect with its customers
CASE STUDY RODE helps a trading firm econnect with its customers Company Name: A Computer Devices & Peripherals Trader Headquarters: New Delhi Industry: Trading & Distribution Products and Services: Computer
More informationEnhancing Business Performance Through Innovative Technology Solutions
Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance
More informationUnifi Technology Group & Software Toolbox, Inc. Executive Summary. Building the Infrastructure for emanufacturing
Unifi Technology Group & Software Toolbox, Inc. Executive Summary Building the Infrastructure for emanufacturing Building the Infrastructure for emanufacturing The term emanufacturing has emerged over
More informationDocument Zendesk & Ameyo Integration
DRISHTI - SOFT SOLUTIONS PVT. LTD. Tel : 91-124-4771000 Email : info@drishti-soft.com WWW.AMEYO.COM Where Customer Interaction Management is as simple as a handshake. Document Zendesk & Ameyo Integration
More informationInformation Security Management System and Certification for VAS and Data Provider in Telecom Industry: A Case Study
CASE STUDY Information Security Management System and Certification for VAS and Data Provider in Telecom Industry: A Case Study 1 Information Security Certification for a premier VAS and Data Solution
More informationE-Business: Use of Information Systems
E-Business: Use of Information Systems Reading: Laudon & Laudon chapter 2 Additional Reading: Brien & Marakas chapter 1 COMP 5131 1 Outline Components of Business Business Process Managing Business and
More informationFusion Procurement Implementation at Qatar Cool, Qatar
Fusion Procurement Implementation at Qatar Cool, Qatar Qatar Cool is a leading commercial provider of district cooling services in Qatar, with a fully paid share capital of 330 million Qatari Riyals. Qatar
More informationBahria Enterprise Systems & Technologies
Bahria Enterprise Systems & Technologies COMPANY INTRODUCTION Bahria Enterprise Systems & Technologies is Microsoft Certified Partner and global provider of onshore and offshore custom software application
More informationPIVOTAL CRM. CRM that does what you want it to do BROCHURE
PIVOTAL CRM CRM that does what you want it to do BROCHURE THE PIVOTAL CRM PHILOSOPHY THE PIVOTAL ADVANTAGE Today s business world is a fast moving and dynamic environment one in which your teams expect
More informationDeepening the Customer Relationship with Social Media:
Social Media March 2015 Thought Leadership Whitepaper Deepening the Customer Relationship with Social Media: A Sutherland Perspective Page left intentionally blank Sutherland Global Services Social Media
More informationVanraSoft Technologies
VanraSoft Technologies 3 rd Floor, Plot No-5, Nishal Bhvan, Nageshwar Temple Road, Near IT Park, Loksewa Nagar, Nagpur (M.H.) INDIA 440022 Mobile : +91-90750-10963 Email : info@vanrasoft.com www.vanrasoft.com
More informationPUTTING ANSWERS TO WORK
WWW.WIPRO.COM WIPRO CONSULTING SERVICES PUTTING ANSWERS TO WORK WITH THE EXPERTISE OF DEVELOPING STRATEGIES AND THE EXPERIENCE OF DELIVERING THEM, WIPRO CONSULTING SERVICES HELPS BUSINESSES GO FURTHER
More informationTransportation Solutions Built on Oracle Transportation Management. Enterprise Solutions
Transportation Solutions Built on Oracle Transportation Management Enterprise Solutions Optimizing transportation operations and ensuring improved customer service Today s complex and challenging business
More informationOur Outsourcing Projects
Our Outsourcing Projects Rigel Networks End-to-End IT Services Company CASE 1: Client Scenario One of our clients from jewelry industry is a leading provider of innovative and functional website and online
More informationSpanning the Oracle EBS
Spanning the Oracle EBS Reporting Spectrum Noetix Business Intelligence George Chechopoulos Sales Consultant BI: Necessary & Difficult The return on your investment in E-Business Suite can t be realized
More informationGetting Maximum Business Value out of ERP Sachin Kinare, Vivek Tatkare & Abhijit Dixit
Getting Maximum Business Value out of ERP Sachin Kinare, Vivek Tatkare & Abhijit Dixit Patni White Paper COPYRIGHT Copyright Patni Computer Systems Ltd. All Rights Reserved. November 2005 Restricted Rights
More informationCustomer Timeline - New in Summer 2012. Web Lead Capture - New in Summer 2012. Built-In Dashboards - New in Summer 2012
What s New Maximizer CRM 12 Features New Mobile Access User Interface Enhanced Mobile Access Appointment Management Enhanced Web Access User Interface Improved Web Access Speed & Navigation LinkedIn Integration
More informationDIXIT INFOTECH SERVICES
DIXIT INFOTECH SERVICES Dixit Infotech Services is a Total IT Solutions and Services provider offering a diverse range of IT products (hardware and software), solutions and services. We are headquartered
More informationFor more information about UC4 products please visit www.uc4.com. Automation Within, Around, and Beyond Oracle E-Business Suite
For more information about UC4 products please visit www.uc4.com Automation Within, Around, and Beyond Oracle E-Business Suite Content Executive Summary...3 Opportunities for Enhancement: Automation Within,
More informationLEAD MANAGEMENT SYSTEM Customer Relationship Management
LEAD MANAGEMENT SYSTEM Customer Relationship Management Osource India Pvt. Ltd. Unit 4, 5th Floor, Phoenix House, High Street Phoenix, Lower Parel, Mumbai 400 013, India 1 Lead Management System - Overview
More informationE-Business: How Businesses Use Information Systems
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall Business Processes and Information Systems Business processes: Workflows of material, information, knowledge Sets
More informationMetalogic Systems: Corporate
Metalogic Systems: Corporate Presentation Metalogic Systems - overview Services & Solutions Incorporated in July 1997 Headquartered in Kolkata (India) with its own facility Regional office in Bangalore
More informationWWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR WIPRO CONSUMER GOODS. Digital Transformation
WWW.WIPRO.COM BUILDING A DIGITAL FUTURE FOR CONSUMER GOODS Digital Transformation WIPRO CONSUMER GOODS DO BUSINESS BETTER CONSUMERS WANT MORE OF EVERYTHING: OPTIONS, INFORMATION, INTERACTION, ENGAGEMENT
More information