What s Behind the Clouds? An IBM view of Cloud Computing & Montpellier Customer Center experience

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1 Products and Solutions Support Center of Montpellier What s Behind the Clouds? An IBM view of & Montpellier Customer Center experience François Briant - Distinguished Engineer WW STG Customer Centers Chief Architect 1

2 Cloud. is about Water Life Cycle management 2

3 is about Service Lifecycle management Service Request & Operations IT Infrastructure & Application Provider Service Creation & Deployment End User Requests & Operators Service Management User Request Management/Self Service Portal Service Lifecycle Management Virtual Image Management Image Lifecycle Management Provisioning Performance Management Availability/Backup/ Restore Design & Build Security: Identity, Access, Integrity, Isolation, Audit & Compliance Usage Accounting License Management Service Oriented Architecture Information Architecture Optimized Middleware (image deployment, integrated security, workload mgmt., high-availability) Image Library (Store) Deployment Service Catalog Request UI Operational UI Virtualized Infrastructure Virtual Resources & Aggregations Server Virt. Storage Virt. Network Virt. System Resources SMP Servers Blades Storage Servers Storage Network Hardware Operational Lifecycle of Images 3

4 IBM definition focuses on the user experience, business model, infrastructure management and the service delivery aspects A user experience and a business model Cloud computing is an emerging style of IT delivery in which applications, data, and IT resources are rapidly provisioned and provided as standardized offerings to users over the web in a flexible pricing model. An infrastructure management and services delivery methodology Cloud computing is a way of managing large numbers of highly virtualized resources such that, from a management perspective, they resemble a single large resource. This can then be used to deliver services with elastic scaling. Monitor & Manage Services & Resources Datacenter Infrastructure Access Services Service Consumers IT Cloud Cloud Administrator Service Catalog, Component Library Component Vendors/ Software Publishers Publish & Update Components, Service Templates Source:: Enterprise Initiatives 4

5 Services can be segmented in three layers where infrastructure, platforms or software is being provisioned Market Examples Collaboration CRM/ERP/HR IBM Examples Business Processes Industry Applications Software-as-a-Service Middleware Web 2.0 Application Runtime Java Runtime Database Development Tooling Platform-as-a-Service Development and Test Cloud Data Center Servers Networking Storage Fabric Desktop Cloud Shared virtualized, dynamic provisioning Infrastructure-as-a-Service Computing on Demand Source: Hagen Wenzek CHQ Strategy, 2/09 5

6 Delivery Models Flexible Delivery Models Public Access by Service provider owned and managed. subscription. Delivers select set of standardized business process, application and/or infrastructure services on a flexible price per use basis.. Standardization, capital preservation, flexibility and time to deploy Cloud Services Model Hybrid Access to client, partner network, and third party resources Private Privately owned and managed. Access limited to client and its partner network. Drives efficiency, standardization and best practices while retaining greater customization and control. Customization, efficiency, availability, resiliency, security and privacy ORGANIZATION CULTURE GOVERNANCE...service sourcing and service value 6

7 The Service Lifecycle Service Delivery Manager Service Subscriber Administrator Service Catalog Manager Service Catalog APIs APPLICATION SERVICES PLATFORM SERVICES INFRASTRUCTURE SERVICES Service Creator Service Management Platform Process Engine Middleware Virtualized and Standardized Resources Physical Assets Service Subscriber 7

8 SECURITY Cloud Foundation: Dynamic Infrastructure Architectural Model for Dynamic Infrastructure SERVICE REQUESTORS END USERS DEVELOPERS SERVICE CREATORS OPERATORS CORE ENTERPRISE ADMINISTRATION END USERS APPLICATION ARCHITECTURE SERVICE MANAGEMENT INFORMATION INFRASTRUCTURE RESILIENCE END USERS VIRTUAL IT INFRASTRUCTURE SERVERS STORAGE NETWORK PHYSICAL IT INFRASTRUCTURE BUSINESS INFRASTRUCTURE SERVERS STORAGE NETWORK FACILITIES 8

9 IBM Customer Center experience Roadmap to Cloud Data Center Cloud Core architectutre Virtualization Provisionning 2006 Odina Devlpt & Integration Cloud Core architecture Reservation Portal Booking Setup Manager 2007 Light Benchmarks Offering DataCenter & Services Energy Efficiency Monitoring Service Desk TPM Migration 2008 Education Integration Green Data Center I Odina Stabilization in production 2009 Cloud Data Center Automation KPI s & Dashboards SLAs Monitoring & Control Partition Mobility & Storage Virtualization Green Data Center II Education on Odina Cloud Cloud Testing services Service Catalog Dynamic Benchmarks Cloud DataCenter showcase ODINA Cloud enhancement 9

10 ODINA : analyse & ponderate tasks for each activity Workload by activity without DP center (in %) Possible changes 1% Get Request Qualify demand 14% Don't commit activity 0% Close demand 9% Run activity 58% Commit Activity 5% Set-up environment 12% 40% of the activities consist of qualify and accept or not requests, prepare and install the environments, follow opportunities, close requests 60% of the activities are dedicated to projects running Optimization on 40% of activities others than running projects 3 activities contribute to 36% of the workload : Qualification : 14% Installation of the environment : 12% Request closure (includes freeing up the IT resources) : 10% 10

11 Odina Reservation Process Benchmark Manager Software Apps Apps Apps Intranet (Internet) Linux Linux Windows OS 3 Firmware Hardware Update CPU 1 CPU 2 CPU 3 CPU Benchmark request Resource reservation & provisioning (PSSC) Access resources 1 2 PSSC 11

12 On Demand Provisioning Savings and business Value IT Tasks Automated Process Manual Time Automated Time Identify resource Software installation Resources identified by business process Remote OS install/ software provisioning 3 Days <1 Minute 5 10 Days <2 Hours Configure security and network settings Automated configuration 5-10 Days <1 Hour Return server to free pool Automated deallocation Variable <1 Hour Total Time Days Half Day 12

13 enables a Dynamic Infrastructure for IBM Systems Benchmarks & Education Classes Delivering performance testing and course platforms as a service through the network IBM Systems Centers Light Benchmark Offering Booking for infrastructure building blocks to run tests, receiving VPN connections by mail within hours Benefits Reduced cost by sharing HW and shrinking setup time Management Services Reservation Portal Availability Security Optimization Provisioning Automated Infrastructure Orchestration Affordability of benchmarking for IBM to win more server business Benchmark Centers Resource Pools Infrastructure Services Virtualization Building Block Standardization Benchmark Center Cloud Management 13 Beijing, China Poughkeepsie, NY Montpellier, Fr

14 # of benchmarks performed Business value : Light benchmarks, some facts Set-up duration. Traditional benchmarks : Mini 3-5 days. Light Benchmarks : ½ day, booking included. Better infrastructure utilization. Increase productivity on traditional benchmarks as well. Same NSI and Win/ratio than traditional benchmarks IBM Light Benchmark YTY Evolution Montpellier Benchmark Center Years Traditional benchmarks 290 Light Benchmarks

15 PSSC Clouds Architecture Overview Diagram Service Request & Operations IT Infrastructure & Application Provider Service Creation & Deployment Web Portal Setup Manager Web Portal Reservation Engine OpenVPN Server Provisioning Manager Pre-production Environment Production Storage Managethrough Servers X86 Managethrough Servers Power Managethrough Servers User Managed z Manage-through Servers Storage Endpoint x86 Light Pool x86 Injection Pool POWER Endpoints z Pool 15

16 Architecture Operational Model System p System z System x / Blade HA Phase 3 Ready (HA on hardware components) NFS-cust TDS System p / HMC Nim srv CSM TPC AIX Linux Console(s) SAN Web GUI Bench Resa Setup Mgr TPM 5.1 Storage DS8000 SVC TWS Audelium zos zvm Open VPN TPMfOSd ESX/Linux Windows System x / Blade Center Network/Open SSL Odina Production Activities Monitoring Level 1 & 2 support (french working days) on new Incident tracking Tool Backups/Restores Desk Support Procedures Problem Matrix / Known Errors SLA Booking Provisioning Running 16 16

17 enables a Dynamic Infrastructure for IBM Systems Benchmarks & Education Classes Delivering performance testing and course platforms as a service through the network IBM Systems Centers Light Benchmark Offering Booking for infrastructure building blocks to run tests, receiving VPN connections by mail within hours 17 Benefits Reduced cost by sharing HW and shrinking setup time Affordability of benchmarking for IBM to win more server business Benchmark Centers Resource Pools Beijing, China Availability Management Services Reservation Portal Security Optimization Provisioning Automated Infrastructure Orchestration Infrastructure Services Virtualization Building Block Standardization Poughkeepsie, NY IBM Systems Education Central Location Program Booking for a given class code at a given date, receiving VPN connections by mail the day before the class Benefits Reduced cost by maximizing HW usage and streamlining operations Enablement of homogeneous education business across countries Benchmark Center Cloud Management Montpellier, Fr Central Location for IBM Systems education labs

18 Central Lab Platform New Interface for New Services 18 18

19 Central Lab Platform Cloud Architecture SELF-SERVE PORTAL SERVICE REQUEST SERVICE PROVISIONING DYNAMIC INFRASTRUCTURE Management Class Manager Teacher & Students Planning Reporting Invoicing TA CLP Web Portal CLP Application Cloud Management Reservation engine CLP TPM Setup manage r Front-end access VPN Internet Shared CLP Resources Daily repl. TA DB CLP DB Workflows & Scripts 19

20 Central Lab Platform Hardware optimization Automated Provisioning Using TPM to maximize Hardware utilization 20

21 Localizing the Cloud Data Center Showcase in Montpellier Cloud Data Center Showcase featuring Training for Systems Cloud allowing customers to sense the cloud effect and understand IBM technology and services value and differentiation to help them get started on their private cloud journey Opened October 6th, 2009 in Montpellier Showcase over a real Cloud production infrastructure Service Orientation Dashboard of services running in the Cloud Service Management Service catalog and booking Service Provisioning Dynamic Infrastructure for Cloud Cloud resources optimization 21

22 Six strategic steps must be taken Developing your cloud strategy and plan is critical Create IT Roadmap Establish Architecture Assess Workload Consolidate Virtualize Optimize Automate End Users, Operators Role Based Access Cloud Services Software Platform Infrastructure Service Planning Service Definition Tools Service Publishing Tools , Collaboration Test and Pre- Production Software Development Data Intensive Processing Centralize Service Catalog Cloud Platform BSS Service Fulfillment & Config Tools Operational Console OSS Service Reporting & Analytics Database ERP Determine Enterprise & Public Cloud Mix Define Business Value Implement Cloud Enterprise Platform & Applications Computing Infrastructure Bus Apps Trad IT Private Public BPM Sys Mgmt Systems Storage Hybrid Info Mgmt Web Svr Network 22

23 Business Value Building Private Clouds - The Stages of Adoption and Benefits of a Dynamic Infrastructure React with Agility and Flexibility Dynamically respond to changing business needs Meet service level agreements Cloud Orchestration Service Mgt Computing Increase Availability and Performance Better manage IT Automate systems and data management tasks Automation Virtualization Provisioning Reduce Costs Decrease complexity Improve operating efficiency Power Mgt Standardization Consolidation Ability to Dynamically Respond 23

24 Vision for Server Virtualization Evolution: Systems Pools (a.k.a Ensemble Technology) Goal is to limit effects of complexity increasing with the number of managed virtualized systems An Ensemble is a pool of like systems that are managed as a single system on which workloads are deployed Scale from a few to many thousands of virtual or physical nodes Reduce management complexity with integrated virtualization, systems management and service management software Allow workload optimization for maximum performance and efficiency Virtualization mobility and provisioning enabled Analogy with SMP systems: OS multi-threading and scheduling hide complexity from administrator & end-user Ensemble Service Management - Service Level Management - Monitoring and Workload Management - Mobility Provisioning Ensemble Platform Management - Virtualized Platform Management - Parallel Management 24

25 Workload Analysis Higher Gain From External Cloud Start Here Higher Pain To Cloud Delivery Transaction Processing and Database DB, Data warehouse Transaction,Batch Systems Mgmt. CRM Infrastructure Numerical [Low Data/Compute] Virtual Desktop Web Serving Application Dev t. & Test Mail & Collaboration conferencing Lower Pain To Cloud Delivery Business Applications ERPs, Specific apps Lower Gain From External Cloud 25

26 IBM Cloud Delivery Models Private Cloud Private Managed Private Hosted Enterprise owned Enterprise owned Customer/IBM owned and IBM operated 1 and operated 2 IBM operated 3 (single tenant) 4 Shared Private Cloud IBM owned and operated (multi-tenant) 5 Public Cloud IBM owned and operated (multi-tenant) Enterprise Data Center Private Cloud Enterprise Data Center Managed Private Cloud Enterprise Enterprise A Enterprise B Enterprise C User A User D User B User User C IBM Operated Hosted Private Cloud Shared Private Cloud Public Cloud Hosting Center Cloud Cloud Cloud Services delivered privately to Enterprises / virtual separation of tenants Cloud Services delivered publicly to end users / secure, enterprise-class 26

27 Smart Business Offerings for GTS Consulting Services supporting Infrastructure Strategy and Planning for (SPL1) Networking Strategy and Optimization - for Cloud computing (SPL4) Analytics Collaboration Development and Test Desktop and Devices Infrastructure Compute Infrastructure Storage Business Services Smart Business on the IBM cloud Standardized services on the IBM cloud IBM Lotus Live NEW - IBM Lotus inotes ( SWG) Smart Business Development and Test on the IBM Cloud (beta) (SPL2) Smart Business Desktop Cloud (SPL3) Smart Business End User Support Service Assist (SPL3) Computing on Demand (STG) Information Protection Services (SPL5) Smart Business Storage on the Cloud (SPL9) BPM BlueWorks (design tools) (SWG) Smart Business Expense Reporting on the IBM Cloud (GTS-MBPS) IBM Smart Business Services Private cloud services, behind your firewall, built and/or managed by IBM Smart Analytics Cloud (STG) Smart Business Test Cloud (SPL2) Smart Business Desktop Cloud (SPL3) Smart Business Storage Cloud (SPL9) IBM Smart Business Systems Preintegrated, workloadoptimized systems Smart Analytics System (SWG) CloudBurst family (SPL2) Information Archive (STG) Smart Business for Small or Midsize Business (backed by the IBM cloud) (SWG) 27 Existing New in October New in December

28 Introducing IBM CloudBurst Designed from client implementations to jumpstart private test Cloud adoption IBM x3650m2 IBM S2 42U For IT executives seeking a breakthrough in: delivery of service reduction in cost transformation of the data center into a Dynamic Infrastructure A product that integrates service management software with servers, storage, and Quickstart services to enable a private cloud Fit for purpose based on architectures required by specific workloads Available with several attractive financing options IBM BladeCenter HS22 IBM System Storage DS3400 IBM BladeCenter H Chassis Services Automation and Management preconfigured Software 28

29 WebSphere Cloudburst Appliance Easily deployment of WebSphere environments An appliance to deploy WebSphere Infrastructures in Cloud computing environements. Integration of WebSphere deployment «Best Practices» Pre configured global architectures : deployment of clusters, deployment of multi tiers architectures 2) WebSphere Cloudburst creates, installs and configures servers on the cloud Simplified, easy to use, graphical user interface to manage WebSphere in the cloud The security level of an appliance, to deploy quickly and avoid errors in complex and repetitive tasks. 1) Users send installation requests to WebSphere Cloudburst Appliance WebSphere Cloudburst Appliance supports VMWare (PowerVM, z/vm and Xen to come) 29 3) Users access their WebSphere servers, up, configured and running

30 Conclusions & next steps requires a foundation based on a Service Oriented infrastructure, virtualized, automated & optimized Cloud Infrastructure enables new business capabilities & provides important business benefits : Operational cost decrease / Business flexibility increase / Service Level improvement New Business opportunities will appear - Once you started, it is fairly easy to expand for more business value & benefits The benefits you get, may not be the ones you had initially thought of! Engage now on Internal Clouds, through a phased and organized approach => learn and develop skills in your teams => develop business applications in parallel with your lines of business 30

31 Thank you! For more information, please visit: ibm.com/cloud contact me or Yann Guerin at: or come to Montpellier! 31 31

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