Strategic Plan for the Edgecombe Community College Library

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1 Strategic Plan for the Edgecombe Community College Library RB Software & Consulting, Inc. April 2014

2 Edgecombe Community College Library 1 Table of Contents Executive Summary... 2 Suggested Timeline... 6 Introduction Library Mission Statement Library Technology RFID Technology Library Facilities Digitization of Archival Materials Information Literacy Collection Analysis and Assessment Marketing Staffing and Staff Training Funding Ongoing Assessment Appendix A. Notes from Focus Groups and Library Advisory Committee Meetings Appendix B. Survey of Students, Faculty, and Staff Appendix C. Survey of Staff Technological Competencies Appendix D. Plans for Library Expansion in Rocky Mount Appendix E. Broken Links on the ECC Library s Website , RB Software & Consulting, Inc. Table of Contents

3 Edgecombe Community College Library 2 Executive Summary This report makes the following recommendations for consideration by the staff of the Edgecombe Community College Library. 1. Library Technology Recommendation 1.1. Replace aging computers for staff and users. Recommendation 1.2. Purchase laptops to check out to students and to use in a wireless laptop lab. Recommendation 1.3. Consider an LSTA grant to fund the laptop lab. Recommendation 1.4. Purchase charging stations for the Tarboro and Rocky Mount facilities. Recommendation 1.5. Improve bandwidth and network access at the Rocky Mount facility. Recommendation 1.6. Consider the other issues raised in Jeff Campbell s report. 2. RFID Technology Recommendation 2.1. Implement RFID technology for inventory control, loss protection, and self-check. Recommendation 2.2. Consider an LSTA grant to fund the RFID technology. Recommendation 2.3. Use student interns, volunteers, or library school students from East Carolina University to assist with the tagging of the collection. 3. Library Facilities Recommendation 3.1. Consider the recommendations made in the report by Don Beagle. Recommendation 3.2. Conduct a usage audit of the developmental lab at the Tarboro facility and encourage the shared use of this space , RB Software & Consulting, Inc. Executive Summary

4 Edgecombe Community College Library 3 Recommendation 3.3. Work with the Library Advisory Committee to advocate for expanded Library space at the Rocky Mount facility following the construction of the new building on that campus. Recommendation 3.4. Create collaborative spaces at the Tarboro and Rocky Mount facilities. Recommendation 3.5. Investigate a café or coffee shop at the Tarboro or Rocky Mount facility. 4. Digitization of Archival Materials Recommendation 4.1. Continue working with the North Carolina Digital Heritage Center. Recommendation 4.2. Take advantage of the Traveling Archivist program. Recommendation 4.3. Identify equipment needs. Recommendation 4.4. Consider an LSTA EZ Planning Grant to support digitization efforts. Recommendation 4.5. Consider an LSTA EZ Digitization Grant to support digitization efforts. 5. Information Literacy Recommendation 5.1. Develop a definition of information literacy. Recommendation 5.2. Develop a short course on information literacy. Recommendation 5.3. Develop a Moodle module on information literacy that can be used in hybrid and online classes. Recommendation 5.4. Explore gaming as a means of delivering instruction in information literacy. Recommendation 5.5. Consider an LSTA Literacy & Lifelong Learning Project Grant to support the development of an information literacy course. 6. Collection Analysis and Assessment Recommendation 6.1. Conduct an analysis of the quality of the Library s book collections , RB Software & Consulting, Inc. Executive Summary

5 Edgecombe Community College Library 4 Recommendation 6.2. Pursue funding for the books needed to increase the size and quality of its collections. Recommendation 6.3. Continue to experiment with electronic books. 7. Marketing Recommendation 7.1. Design and implement a marketing plan for the Library. Recommendation 7.2. Consider a mobile app like Boopsie or Library Anywhere. Recommendation 7.3. Implement the findings of the Website analysis. Recommendation 7.4. Identify broken links on the Library s Website. Recommendation 7.5. Analyze Website accessibility. Recommendation 7.6. Conduct Web-based surveys. Recommendation 7.7. Analyze Website log files. Recommendation 7.8. Expand into social media. 8. Staffing and Staff Training Recommendation 8.1. Add one part-time paraprofessional position Recommendation 8.2. Determine what staff training is needed. Recommendation 8.3. Determine where staff training can be found. Recommendation 8.4. Focus on transfer of training for staff. Recommendation 8.5. Increase the amount of funding for staff training. Recommendation 8.6. Identify other sources of funding for staff training. 9. Funding Recommendation 9.1. Pursue increased funding from the Edgecombe Community College. Recommendation 9.2. Pursue grants from the State Library s LSTA program. Recommendation 9.3. Pursue grants from non-governmental sources. Recommendation 9.4. Consider establishing a Friends of the Library group , RB Software & Consulting, Inc. Executive Summary

6 Edgecombe Community College Library Ongoing Assessment Recommendation Continually evaluate and update the strategic plan. Recommendation Survey user satisfaction. Recommendation Review and assess emerging technologies. Recommendation Be aware of the College s planning and assessment process , RB Software & Consulting, Inc. Executive Summary

7 Edgecombe Community College Library 6 Suggested Timeline Fall 2014 Replace 8 or 9 of the Library s computers. (Recommendation 1.1) Purchase charging stations for the Tarboro and Rocky Mount facilities. (Recommendation 1.4) Improve bandwidth and network access at the Rocky Mount facility. (Recommendation 1.5) Consider the other issues raised in Jeff Campbell s report. (Recommendation 1.6) Conduct a usage audit of the developmental lab at the Tarboro facility and encourage the shared use of this space. (Recommendation 3.2) Continue working with the North Carolina Digital Heritage Center. (Recommendation 4.1) Take advantage of the Traveling Archivist program. (Recommendation 4.2) Implement the findings of the Website analysis. (Recommendation 7.3) Identify broken links on the Library s Website. (Recommendation 7.4) Analyze Website accessibility. (Recommendation 7.5) Conduct Web-based surveys. (Recommendation 7.6) Analyze Website log files. (Recommendation 7.7) Expand into social media. (Recommendation 7.8) Spring 2015 February: Apply to the State Library of North Carolina for an LSTA EZ Literacy & Lifelong Learning Grant or an LSTA EZ Innovation Grant to fund a laptop lab. (Recommendation 1.3) , RB Software & Consulting, Inc. Suggested Timeline

8 Edgecombe Community College Library 7 Consider the recommendations made in the report by Don Beagle. (Recommendation 3.1) Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Add one part-time paraprofessional position. (Recommendation 8.1) Determine what staff training is needed. (Recommendation 8.2) Determine where staff training can be found. (Recommendation 8.3) Focus on transfer of training for staff. (Recommendation 8.4) Increase the amount of funding for staff training. (Recommendation 8.5) Identify other sources of funding for staff training. (Recommendation 8.6) Pursue increased funding from the Edgecombe Community College. (Recommendation 9.1) Pursue grants from the State Library s LSTA program. (Recommendation 9.2) Pursue grants from non-governmental sources. (Recommendation 9.3) Continually evaluate and update the strategic plan. (Recommendation 10.1) Survey user satisfaction. (Recommendation 10.2) Review and assess emerging technologies. (Recommendation 10.3) Be aware of the College s planning and assessment process. (Recommendation 10.4) Fall 2015 Replace 8 or 9 of the Library s computers. (Recommendation 1.1) If LSTA grant application is funded, purchase laptops to check out to students and to use in a wireless laptop lab. (Recommendation 1.2) November: Submit a Letter of Intent to the State Library of North Carolina for an LSTA Access & Digitization Project Grant to fund RFID technology. (Recommendation 2.2) Continue working with the North Carolina Digital Heritage Center. (Recommendation 4.1) , RB Software & Consulting, Inc. Suggested Timeline

9 Edgecombe Community College Library 8 Design and implement a marketing plan for the Library. (Recommendation 7.1) Consider a mobile app like Boopsie or Library Anywhere. (Recommendation 7.2) Identify broken links on the Library s Website. (Recommendation 7.4) Analyze Website accessibility. (Recommendation 7.5) Conduct Web-based surveys. (Recommendation 7.6) Analyze Website log files. (Recommendation 7.7) Spring 2016 February: If Letter of Intent is approved, apply to the State Library of North Carolina for an LSTA Access & Digitization Project Grant to fund RFID technology. (Recommendation 2.2) Work with the Library Advisory Committee to advocate for expanded Library space at the Rocky Mount facility following the construction of the new building on that campus. (Recommendation 3.3) Conduct an analysis of the quality of the Library s book collections. (Recommendation 6.1) Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Determine what staff training is needed. (Recommendation 8.2) Determine where staff training can be found. (Recommendation 8.3) Focus on transfer of training for staff. (Recommendation 8.4) Identify other sources of funding for staff training. (Recommendation 8.6) Pursue increased funding from the Edgecombe Community College. (Recommendation 9.1) Pursue grants from the State Library s LSTA program. (Recommendation 9.2) Pursue grants from non-governmental sources. (Recommendation 9.3) Consider establishing a Friends of the Library group. (Recommendation 9.4) Continually evaluate and update the strategic plan. (Recommendation 10.1) Survey user satisfaction. (Recommendation 10.2) , RB Software & Consulting, Inc. Suggested Timeline

10 Edgecombe Community College Library 9 Review and assess emerging technologies. (Recommendation 10.3) Be aware of the College s planning and assessment process. (Recommendation 10.4) Fall 2016 Replace 8 or 9 of the Library s computers. (Recommendation 1.1) If LSTA grant application is funded, implement RFID technology for inventory control, loss protection, and self-check. (Recommendation 2.1) July and August or December: If LSTA grant application is funded, use student interns, volunteers, or library school students from East Carolina University to assist with the RFID tagging of the collection. (Recommendation 2.3) Continue working with the North Carolina Digital Heritage Center. (Recommendation 4.1) Identify equipment needs for archives and digitization work. (Recommendation 4.3) Develop a definition of information literacy. (Recommendation 5.1) Submit a Letter of Intent to the State Library of North Carolina for an LSTA Literacy & Lifelong Learning Project Grant to support the development of an information literacy course. (Recommendation 5.5) Identify broken links on the Library s Website. (Recommendation 7.4) Analyze Website accessibility. (Recommendation 7.5) Conduct Web-based surveys. (Recommendation 7.6) Analyze Website log files. (Recommendation 7.7) Spring 2017 February: Apply to the State Library for an LSTA EZ Planning Grant or an LSTA EZ Digitization Grant to support digitization efforts. (Recommendation 4.4) , RB Software & Consulting, Inc. Suggested Timeline

11 Edgecombe Community College Library 10 If Letter of Intent is approved, apply to the State Library of North Carolina for an LSTA Literacy & Lifelong Learning Project Grant to support the development of an information literacy course. (Recommendation 5.5) Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Determine what staff training is needed. (Recommendation 8.2) Determine where staff training can be found. (Recommendation 8.3) Focus on transfer of training for staff. (Recommendation 8.4) Identify other sources of funding for staff training. (Recommendation 8.6) Pursue increased funding from the Edgecombe Community College. (Recommendation 9.1) Pursue grants from the State Library s LSTA program. (Recommendation 9.2) Pursue grants from non-governmental sources. (Recommendation 9.3) Continually evaluate and update the strategic plan. (Recommendation 10.1) Survey user satisfaction. (Recommendation 10.2) Review and assess emerging technologies. (Recommendation 10.3) Be aware of the College s planning and assessment process. (Recommendation 10.4) Fall 2017 Replace 8 or 9 of the Library s computers. (Recommendation 1.1) Create collaborative spaces at the Tarboro and Rocky Mount facilities. (Recommendation 3.4) Investigate a café or coffee shop at the Tarboro or Rocky Mount facility. (Recommendation 3.5) Continue working with the North Carolina Digital Heritage Center. (Recommendation 4.1) Develop a short course on information literacy. (Recommendation 5.2) , RB Software & Consulting, Inc. Suggested Timeline

12 Edgecombe Community College Library 11 Develop a Moodle module on information literacy that can be used in hybrid and online classes. (Recommendation 5.3) Explore gaming as a means of delivering instruction in information literacy. (Recommendation 5.4) Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Identify broken links on the Library s Website. (Recommendation 7.4) Analyze Website accessibility. (Recommendation 7.5) Conduct Web-based surveys. (Recommendation 7.6) Analyze Website log files. (Recommendation 7.7) Spring 2018 Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Determine what staff training is needed. (Recommendation 8.2) Determine where staff training can be found. (Recommendation 8.3) Focus on transfer of training for staff. (Recommendation 8.4) Identify other sources of funding for staff training. (Recommendation 8.6) Pursue increased funding from the Edgecombe Community College. (Recommendation 9.1) Pursue grants from the State Library s LSTA program. (Recommendation 9.2) Pursue grants from non-governmental sources. (Recommendation 9.3) Continually evaluate and update the strategic plan. (Recommendation 10.1) Survey user satisfaction. (Recommendation 10.2) Review and assess emerging technologies. (Recommendation 10.3) Be aware of the College s planning and assessment process. (Recommendation 10.4) , RB Software & Consulting, Inc. Suggested Timeline

13 Edgecombe Community College Library 12 Fall 2018 Replace 8 or 9 of the Library s computers. (Recommendation 1.1) Continue working with the North Carolina Digital Heritage Center. (Recommendation 4.1) Identify broken links on the Library s Website. (Recommendation 7.4) Analyze Website accessibility. (Recommendation 7.5) Conduct Web-based surveys. (Recommendation 7.6) Analyze Website log files. (Recommendation 7.7) Spring 2019 Pursue funding for the books needed to increase the size and quality of its collections. (Recommendation 6.2) Continue to experiment with electronic books. (Recommendation 6.3) Determine what staff training is needed. (Recommendation 8.2) Determine where staff training can be found. (Recommendation 8.3) Focus on transfer of training for staff. (Recommendation 8.4) Identify other sources of funding for staff training. (Recommendation 8.6) Pursue increased funding from the Edgecombe Community College. (Recommendation 9.1) Pursue grants from the State Library s LSTA program. (Recommendation 9.2) Pursue grants from non-governmental sources. (Recommendation 9.3) Continually evaluate and update the strategic plan. (Recommendation 10.1) Survey user satisfaction. (Recommendation 10.2) Review and assess emerging technologies. (Recommendation 10.3) Be aware of the College s planning and assessment process. (Recommendation 10.4) , RB Software & Consulting, Inc. Suggested Timeline

14 Edgecombe Community College Library 13 Introduction The Edgecombe Community College Library serves as the Library for the Edgecombe Community College, a community college located in Tarboro and Rocky Mount, North Carolina. In July 2013, the Edgecombe Community College Library received a federally funded LSTA (Library Services and Technology Act) grant to develop a strategic plan for the Library. The staff of the Library felt that An LSTA Planning Grant would provide an opportunity to analyze our patrons needs. The result of this needs assessment will be the development of a five-year library strategic plan. This plan will provide a clear path for using funding allocations wisely to create a library of excellence. The libraries contracted with Dr. Robert Burgin of RB Software & Consulting, Inc., of Greensboro, North Carolina, for the development of the technology plan. An outside consultant was sought due to the lack of staff time and expertise in this area, and Dr. Burgin was selected due to his 38 years of experience in library education, library consulting, and library administration. SOURCES OF INFORMATION The recommendations made in this report are based on information gathered during site visits to the Edgecombe Community College Library on September 25, 2013, and on February 19, 2014, as well as telephone and communications with the Systems Librarian and other members of the staff. Two focus groups were held on August 19, 2013, one each for College staff and faculty members. Two focus groups for students were held on November 19, one on the Tarboro campus and one on the Rocky Mount campus. Meetings with the Library Advisory Committee were held on July 25, 2013, and October 22, (Notes from these focus groups and meetings are summarized in Appendix A, Notes from Focus Groups and Library Advisory Committee Meetings. ) , RB Software & Consulting, Inc. Introduction

15 Edgecombe Community College Library 14 In addition, two surveys have provided information for this report. During the last half of January 2014 and the first half of February 2014, the Edgecombe Community College Library conducted a survey of students, staff, and faculty via the Web. A total of 333 individuals responded. (The results are summarized in Appendix B, Survey of Students, Faculty, and Staff. ) In November 2013, staff members of the Edgecombe Community College Library were asked to complete a survey of their technological competencies. In all, six staff members completed the survey. (The results are summarized in Appendix C, Survey of Staff Technological Competencies. ) Jeff Campbell, the Integrated Library System Administrator, Davis Library, University of North Carolina at Chapel Hill, also provided a report that is integral to this technology plan. This report has been provided to the Library staff as a separate document and offers both an assessment of the Edgecombe Community College Library s technology and an evaluation of the Edgecombe Community College Library s Website. Don Beagle, the Director of the Belmont Abbey College Library and an author of several books and articles on the learning commons concept in libraries, also provided a report that makes recommendations regarding the applicability of the learning commons concept to the new library facility. This report has been provided to the Library staff as a separate document. In addition, data from the 2012 academic libraries survey of the National Center for Education Statistics, Library Statistics Program (https://nces.ed.gov/surveys/ libraries/academic.asp) have been used to show the strengths and needs of the Edgecombe Community College Library when compared with other academic libraries in North Carolina , RB Software & Consulting, Inc. Introduction

16 Edgecombe Community College Library 15 Library Mission Statement The library provides instruction to ECC students and local patrons in effective use and evaluation of information. Because students have access to the library s broad spectrum of learning resources in diverse formats, learning how to best use and evaluate that information fosters independent learning. The overriding purpose of all library operations is to provide instruction and support of patrons for effective use of learning resources, and to implement, enrich, and support the educational programs of the College to meet community needs not within the realm of public library services , RB Software & Consulting, Inc. Library Mission Statement

17 Edgecombe Community College Library Library Technology ASSESSMENT OF THE CURRENT SITUATION The Edgecombe Community College Library currently offers a wide range of technologies for its staff and users. These are outlined in more detail in Jeff Campbell s report and include both wired and wireless network and Internet access, approximately 50 desktop computers for staff and users, printers, scanners, and other peripherals. The College s IT Department provides support for the technologies used by the Library. As Campbell notes, Overall IT support for this ECC Library is excellent and the ECC Information Technology Department has done a great job keeping an aging PC inventory operational. The current technology infrastructure is stable, with opportunities for improvement in specific areas. The greatest immediate needs are in increasing computer access for patrons, replacing outdated computers, instruction space, and increasing Internet bandwidth at the Rocky Mount Campus Library. Several technology issues were identified at the focus groups and on the survey of students, faculty, and staff as areas for improvement. At the focus groups, individuals suggested that the Library have better wifi, more places to plug in laptops, more computers, laptops or tablets to check out, and more up to date software. The survey found strong support for a bigger computer lab, more computers, and charging stations for cell phones and devices, among all groups, students, faculty, and staff. RECOMMENDATIONS Recommendation 1.1. Replace aging computers for staff and users. As Jeff Campbell notes in his report, The computers in the ECC libraries on both campuses are between 7 and 8 years old. It is recommended that the computers be replaced ASAP. The average life cycle of computers is 5 years for most computing , RB Software & Consulting, Inc. 1. Library Technology

18 Edgecombe Community College Library 17 hardware and these older computers may soon begin to fail, thus limiting the computer access for patrons in the libraries. Replacing the aging computers is particularly important because these are heavily used and very popular, especially among students. The results of the recent survey of students, faculty, and staff (see Appendix B) found that for students, the most popular Library resources or services were the computers for (which 62 per cent of students reported using at least weekly). Computers for browsing the Internet (which 55 per cent of students reported using at least weekly) and computers for Microsoft software (which 50 per cent of students reported using at least weekly) were the second and fourth most frequently used Library resources or services. When asked what the Library could do to improve, getting more computers was the second more frequently selected answer by the students, 54 per cent of whom chose that answer. (This was especially true for students who primarily used the Rocky Mount facility, 64 per cent of whom listed more computers.) When asked to provide comments on the Library, several respondents mentioned the need for additional computers. Typical were responses like the following: I hope someday that the ECC Tarboro campus library expands and acquires more computers and printers to accommodate the growing need for technology based learning and More computers and space would be nice because sometimes when I come on campus I can not use the computers or the quiet study area because it is very full. If the Library followed the recommended five-year replacement cycle, it would replace eight or nine computers for the users every year. The Library s users do not have heavy computing requirements, and so it is possible for the Library to purchase relatively inexpensive computers like the Dell Inspiron One 20, which could be purchased with 4 GB of memory and 500 GB of storage for approximately $450 each or $4,050 for nine , RB Software & Consulting, Inc. 1. Library Technology

19 Edgecombe Community College Library 18 Recommendation 1.2. Purchase laptops to check out to students and to use in a wireless laptop lab. Jeff Campbell also recommends in his report that the Library consider adding a mobile computer lab to the Library desktop infrastructure. A wireless laptop lab provided that such space becomes available to the Library, as recommended in Section 3, Library Facilities, below would enable the Library to provide computer classes without disrupting individuals who are using the Library's computers and, being portable, would enable the library to offer computer classes outside the Library itself. Purchasing a number of laptops for a wireless laptop lab would also allow the Library to increase the number of computers available to students without needing to add floor space, tables, or desks to accommodate them. The laptops could be checked out to students for in-library use and then used at existing study tables or lounge seating. Providing these additional computers would help meet a need identified in the recent survey of students, faculty, and staff in which More computers was the second most frequently selected improvement at the Library for students. If the Library staff wish to consider checking out laptops to students, they will need to explore the decisions that must be made prior to checking out laptops for patron use in the library. These include: How long to check out laptops for. How to ensure that the laptops remain inside the library building. The library staff may wish to consider holding the user s driver s license or other photo ID until the laptop is returned or may wish to consider the additional security of a software solution such as that offered by Absolute Software (http://www.absolute.com/en/ products/computrace/features.aspx). 1 Whether to have a policy to explain what happens if a laptop is damaged or lost. 1 One product, for example, enables a stolen laptop to dial Computrace when every time it is connected to the Internet. Computrace then alerts the police and provides them with the information they need to recover the laptop , RB Software & Consulting, Inc. 1. Library Technology

20 Edgecombe Community College Library 19 Several of these issues are discussed in the Techsoup for Libraries "cookbook" on laptop lending programs at Plan%20Seven.pdf. This report recommends inexpensive laptops, like the Dell Inspiron These computers can be purchased with the Windows 8.1 operating system, 4 GB of memory, a wireless network card, and a 500 GB hard drive for $430 each. Microsoft Office Home and Student 2013 could be added to the laptops for $140 each. If the library wishes to add Absolute Software s Computrace security program to each laptop to prevent theft, that cost would be $55 per laptop annually. A laptop cart to store and recharge the laptops is also recommended. For example, a Datum Laptop Cart from Demco would cost $950 and would hold up to 16 laptops. The costs associated with this recommendation include the following: 12 laptops at $430 each = $5, copies of Microsoft Office = $1, one-year licenses for Computrace = $ 660 Laptop cart = $ 950 The total cost of this recommendation is $8,450. Recommendation 1.3. Consider an LSTA grant to fund the laptop lab. The State Library of North Carolina offers two grant programs that might provide funding for the laptop lab outlined in Recommendation 1.2. The first of these programs is the LSTA EZ Literacy & Lifelong Learning Grant program, which provides funds to encourage and enhance the role of North Carolina libraries as community leaders in advancing literacy and lifelong learning. Literacy is described as the ability to read, write, and interact across a range of platforms, tools, 2 Inexpensive laptops are recommended instead of tablets because more powerful laptops can be purchased for roughly the same price or even less than tablets. In our opinion, tablets offer few advantages in a Library situation than do laptops , RB Software & Consulting, Inc. 1. Library Technology

21 Edgecombe Community College Library 20 and media; and it encompasses information literacy, computer literacy, digital literacy, and more. Because the wireless laptop lab would advance computer literacy, the items recommended here would appear to be eligible. The minimum grant request is $5,000, and the maximum grant request is $50,000; 25 per cent of the granted funds must be matched locally. Further information is available at grants/lsta/14_15/glappezlll14-15.doc. If the Edgecombe Community College Library applied for an EZ Literacy & Lifelong Learning Grant to fund the items in Recommendation 1.2, the grant amount would be $6,760 and the local match would be $1,690. The second program is the LSTA EZ Innovation Grant program, which provides funds to foster innovation in North Carolina libraries to extend their reach and enhance their capacity through creative experimentation and new or different approaches to programs, services, or workflows. The grant guidelines define innovation as an idea that will improve systems that already exist by making them better, faster, or leaner. Because the wireless laptop lab would improve the Library s current instructional capabilities, the items recommended here would appear to be eligible. The minimum grant request is $5,000, and the maximum grant request is $25,000; none of the granted funds must be matched locally. Further information is available at If the Edgecombe Community College Library applied for an EZ Innovation Grant to fund the items in this recommendation, the grant amount would be $8,450. Recommendation 1.4. Purchase charging stations for the Tarboro and Rocky Mount facilities. The recent survey of students, faculty, and staff asked respondents to select from a list of possible improvements to the Library. Among the students who responded to the survey, charging stations for cell phones and devices were the third most frequently selected response (tied with a bigger, better computer lab). This result reflects the growing number of personal devices (smartphones, laptops, and tablets) that students bring into the Library with them , RB Software & Consulting, Inc. 1. Library Technology

22 Edgecombe Community College Library 21 The Library staff should consider purchasing a charging station for each of the Library facilities. A mobile charging station like the KwikBoost M8 (http://www.kwikboost.com/mobile-charging-station/) represents a good option. The unit can be wall mounted or placed on a tabletop and provides 4 Apple cables, 3 micro USB cables, and 1 mini USB cable for charging devices. The cost of each unit is approximately $330. Recommendation 1.5. Improve bandwidth and network access at the Rocky Mount facility. Among the recommendations in Jeff Campbell s report are two concerning bandwidth and network access at the Rocky Mount facility. Campbell notes that both wired and wireless network speeds at the Rocky Mount facility were extremely slow. He recommends that The Rocky Mount campus bandwidth should be increased. This will directly improve services to patrons using Library computers as well as for students or community users bringing their own devices to campus and the Library. He also notes that the Rocky Mount campus could benefit from additional access points to provide extended coverage to handle increased traffic during peak activity and recommends that campus IT Add additional network access points to the Rocky Mount campus. This will provide consistent bandwidth across a greater distance for users. It is not known what the cost of upgrading network speeds at the Rocky Mount facility would be, but additional access points will likely cost less than $350 each , RB Software & Consulting, Inc. 1. Library Technology

23 Edgecombe Community College Library 22 Recommendation 1.6. Consider the other issues raised in Jeff Campbell s report. Jeff Campbell s report includes other recommendations regarding the Library s network infrastructure, server infrastructure, and computing infrastructure. Library and campus IT staff need to work together to determine which of these recommendations will be implemented , RB Software & Consulting, Inc. 1. Library Technology

24 Edgecombe Community College Library RFID Technology ASSESSMENT OF THE CURRENT SITUATION The Edgecombe Community College provides its users with access to over 33,000 books and non-print materials like CDs and DVDs. Its users checked out these items almost 6,800 times during (the last fiscal year for which statistics are available). Maintaining and checking out these large collections of materials lead to a number of problems for library staff members, including those of the Edgecombe Community College: checking materials out and in; inventorying the materials; ensuring that materials are shelved correctly; and protecting the materials against theft. Checking materials out and in. Staff must spend time checking materials out to library users and checking materials back in when users return them. Both processes are time-consuming and may lead to users waiting in line to check out materials and to delays in getting materials back on the shelves for use by other library users. Both of these situations can lead to user dissatisfaction with the library. This is a particular problem for the Edgecombe Community College, which has the third busiest staff of any community college library in North Carolina. 3 Inventorying the materials. The staff of the Edgecombe Community College conducted an inventory of its collection in 2010, a process that took three months to complete in Tarboro and four months to complete in Rocky Mount. Because of the staff time involved, however, most community college libraries do not conduct inventories of their collections on a regular basis. Consequently, these libraries may not have accurate records of their materials, and their online catalogs may be incorrect and show 3 Based on the number of total service units per FTE staff, according to the 2012 academic libraries survey of the National Center for Education Statistics, Library Statistics Program (https://nces.ed.gov/surveys/libraries/academic.asp), the latest such survey available , RB Software & Consulting, Inc. 2. RFID Technology

25 Edgecombe Community College Library 24 that they own materials that they, in fact, no longer own because the items have been stolen or lost. Such inaccuracies lead to user frustration and dissatisfaction with the libraries. Ensuring that materials are shelved correctly. Staff must also spend a great deal of time checking the shelves to ensure that items (particularly books) are in the proper shelf order. If this shelf reading is not constantly done, more and more items become out of place and more difficult, if not impossible, for users to locate. Misshelved items lead to user frustration and dissatisfaction with the library. Protecting the materials against theft. The materials in the library s collections need to be protected against loss through theft. (A 1995 study of Ohio public libraries estimated that as many as 12 per cent of the books in that state s public libraries were missing due to theft. There is little reason to believe that the percentages for a community college library would be appreciably different.) The theft of materials would mean that the library s online catalog is incorrect and shows that the library owns materials that it, in fact, no longer owns because the items have been stolen. Such inaccuracies would lead to user frustration and dissatisfaction with the library. While the Edgecombe Community College Library facilities have 3-M security gates, it is not clear that they are functioning, and they are apparently so old that replacement parts are no longer available. ALTERNATIVE RFID SYSTEMS Libraries have attempted to solve these problems through a variety of means, but most solutions require a large investment in staff time. A recent approach, based on RFID (an acronym for Radio Frequency Identification), appears to provide a more effective and efficient solution to these problems. RFID is a wireless data collection technology that uses electronic tags for storing data. Like barcodes, these tags are used to identify items like the library s books, CDs, DVDs, and other items. However, while barcodes must be brought close to a scanner , RB Software & Consulting, Inc. 2. RFID Technology

26 Edgecombe Community College Library 25 for reading, RFID tags can be read when they are within the proximity of a transmitted radio signal. This capability provides RFID systems with several advantages over systems based on barcodes or electromagnetic strips. Library RFID systems typically have three components: RFID tags, readers, and servers. The RFID tags are inserted into the library s materials and identify each item with unique information, which may include information for circulation purposes, such as the physical location of the item. RFID tags may also include a theft bit, which allows the tag to serve as a security device. The readers include staff workstations for checking materials in and out, self-check stations for library users, longer-range walkthrough exit sensors to read RFID tags for security purposes, book drop readers that can automatically check in library materials, and portable devices to read items on the shelves to inventory the collection or to locate missing and misplaced items. Servers or docking stations contain the software that interfaces with the integrated library system. Library RFID systems help solve the problems, outlined above, that library staff members face in maintaining and checking out their collections of materials: checking materials out and in; inventorying the materials; ensuring that materials are shelved correctly; and protecting the materials against theft. Checking materials out and in. RFID systems make checking out library materials more efficient in several ways. RFID check-out units speed up the process of checking out materials because multiple items can be checked out at one time; by contrast, systems that use barcodes (like the one used by the Edgecombe Community College) require that materials be checked out one item at a time. RFID check-out units also speed up the check-out process because they don t require that items be precisely aligned under the reader, as do barcode scanners. Self-check stations can also be purchased for RFID systems, thus allowing library users to check out their own materials without staff assistance. Finally, RFID systems speed up the process of checking in materials. As with check-out, multiple items can be checked in at one time with an RFID system, and check-in does not require that items be precisely aligned under the reader. RFID readers can also be integrated with library book drops to enable check-in to occur when , RB Software & Consulting, Inc. 2. RFID Technology

27 Edgecombe Community College Library 26 users return their materials to the book drops. In fact, RFID systems can be equipped with sorting systems that sort returned materials and speed up the process of returning checked-in items to the shelves. Libraries with RFID systems have reported savings in staff time for checking in and checking out materials of as much as 85 per cent. More recent RFID tags work well with a wide range of materials, including books, CDs, DVDs, and videotapes. In fact, hub tags for CDs and DVDs, side label tags for VHS tapes, and audiocassette tags have the same life span as RFID tags for books. Inventorying the materials. RFID systems typically include portable readers that speed up the process of inventorying a library s collections. Staff members can take inventory by simply walking through the library s book stacks with a portable reader and scanning the shelves for items. Typically, a single staff member can inventory 5,000 items per hour with an RFID reader. Ensuring that materials are shelved correctly. The same portable readers enable library staff members to check the shelves more quickly for items that are missing or misshelved. Typically, an audible alarm sounds when an out-of-place item is detected. Protecting the materials against theft. RFID systems may include anti-theft gates that sound an audible alarm if materials that have not been cleared are passed through them. Thus, library staff will be alerted whenever someone attempts to remove library materials without first checking them out. RECOMMENDATIONS Recommendation 2.1. Implement RFID technology for inventory control, loss protection, and self-check. An RFID system will save the time of library users during the check-out process, get materials back on the shelves and available for users more quickly, reduce user , RB Software & Consulting, Inc. 2. RFID Technology

28 Edgecombe Community College Library 27 frustration by ensuring that the library owns the materials that it claims to own and by ensuring that materials are shelved correctly, and improve service to library users by freeing up staff members to spend a greater percentage of time on direct service to users. This recommendation is consistent with Jeff Campbell s assessment of the library s technology (provided as a separate report), which notes that A feasibility study for implementing RFID tagging in the Library should be included as part of the longrange technology plan. Basic system components. At a minimum, the library should purchase and implement an RFID system that will allow for self-check, inventory control, and security for the materials in the library s collection. The recommended basic system will consist of the following components: RFID tags for all of the books, CDs, DVDs, and videotapes at the Edgecombe Community College. This represents approximately 30,000 book tags and 2,500 CD or DVD tags. Tags for items added to the libraries collections in the future will be ordered as part of the processing for the items. One self-check station and one staff station for the Tarboro facility and one selfcheck station and one staff station for the Rocky Mount facility. Staff and library patrons will use these stations for checking out materials with minimal staff intervention. Staff will also use these stations to check in materials. The units should feature touch screens and can use existing receipt printers. Two single aisle security gates and one dual aisle security gate for the Tarboro facility and one dual aisle security gate for the Rocky Mount facility. The gates will provide security by sounding an audible alarm if materials that have not been cleared are passed through it. Such gates will alert library staff if someone attempts to remove library materials without first checking them out. One portable inventory device that can be shared by the two facilities. Staff can use this device to conduct inventories of the collections or to check the shelves for missing or misshelved items , RB Software & Consulting, Inc. 2. RFID Technology

29 Edgecombe Community College Library 28 Three months rental for a conversion station. The station would be needed during the implementation of the system only and would assist staff with the process of tagging the items in the library s collection. Because the additional workstation will no long be needed after the tagging has been completed, a rental unit is recommended. Implementation. The amount of time required to implement this recommendation will depend on the amount of time required to tag the items in the library s collection. The system recommended here will include 32,500 RFID tags for existing books, CDs, and DVDs at the Edgecombe Community College. The existing barcodes for each item would be scanned into a conversion station, and a programmed RFID tag would then be placed on the item. At a conservative rate of three items per minute, 4 the items that the library wishes to protect could be tagged in approximately 23 staff-days. After the initial tagging, all new items could be tagged during processing or could be ordered with an RFID tag inserted by the library s book vendor for a small additional cost. Request for Proposal. Because of the cost of an RFID system, the library staff will need to check with the college s Finance Department to determine whether they will be required to issue a Request for Proposals for an RFID system when the library is ready to purchase such a system. This approach may be required and, in addition, it should ensure that the library acquires an RFID system that is most appropriate to its needs at the best possible price. Potential Costs. According to a cost estimate received from an RFID vendor, the estimated cost of the system components outlined in this recommendation for the Edgecombe Community College would total $59,620 for the Tarboro facility and $21,815 for the Rocky Mount facility or $81,435 total. 4 Some sources estimate that items can be tagged at a higher rate of six per minute , RB Software & Consulting, Inc. 2. RFID Technology

30 Edgecombe Community College Library 29 A total of $1,640 per year would also be needed for ongoing software support after the first year. Hardware support is included for the first year. Beyond the first year, annual maintenance of hardware will be approximately $7,300 per year, although this cost be reduced by purchasing extended hardware maintenance when the system is purchased. Tags for books and audiovisual materials being added to the library s collection would also need to be purchased or paid for as an added processing cost and would be considered an ongoing expense as well. Recommendation 2.2. Consider an LSTA grant to fund the RFID technology. One potential source of funding is the Access & Digitization Project Grant program that is administered by the State Library. The purpose of these grants is to support libraries in their efforts to increase access to, and use of, North Carolina s library holdings and special collections. The minimum grant request is $50,000, and the maximum grant request is $100,000. In addition, there is a 1 to 10 ratio of local matching funds to grant funds. A letter of intent is required and must be approved before the library can apply for an Access & Digitization Project Grant. Further information is available at GLProjAccDig14-15.doc. The costs associated with funding an RFID system would be eligible for this grant program. (Several libraries have already received grant funding in this category for the purchase of RFID systems.) The estimated cost to acquire an RFID system is within the stated range covered by the grant. For example, the required match for the total cost of $81,435 would be $8,144, leaving $73,291 to be covered by the grant. If staff decide to purchase extended hardware maintenance for years 2 through 5, then the total cost of the system and that extended maintenance would be $109,548, which would require a grant of $98,593 and a local match of $10, , RB Software & Consulting, Inc. 2. RFID Technology

31 Edgecombe Community College Library 30 Recommendation 2.3. Use student interns, volunteers, or library school students from East Carolina University to assist with the tagging of the collection. The most labor-intensive part of the RFID project will be the time required to tag the items in the library s collection. We estimate above that the items that the library wishes to protect could be tagged in approximately 23 staff-days. Obviously, the library staff represent the major source of labor for this part of the project, but their work could be supplemented by student interns, volunteers, or library school students from East Carolina University. Regarding student interns, Don Beagle s report notes that internal opportunities for student internships within ECC s operational units, to be distinguished from normal work-study students, may exist. He cites the experience of Belmont Abbey College, where our Office of Student Internships helps us coordinate 2-3 student interns per semester to receive training in document and rare book preservation and restoration, as well as scanning and digitization. Temporary student intern positions might be created to help with the tagging of the collection for RFID , RB Software & Consulting, Inc. 2. RFID Technology

32 Edgecombe Community College Library Library Facilities ASSESSMENT OF THE CURRENT SITUATION The Edgecombe Community College Library provides service at two facilities: one on the Tarboro campus and one on the Rocky Mount campus. The Library facilities currently provide 6,833 square feet in Tarboro and 4,467 square feet in Rocky Mount, for a total of 11,300 square feet. A quick survey of North Carolina s community college libraries, conducted in February 2014, indicates the need for more space for the Edgecombe Community College Library. On average, the 18 community college libraries that responded to the survey provide 6.35 square feet per FTE student. Given the figure of 2,163 FTE students enrolled in the College, the Edgecombe Community College Library would need a total of 13,726 square feet in order to meet the average of these North Carolina community colleges. 5 Ways to increase the space available for the Library facilities are explored in the recommendations below. By expanding its space, the Library can address several needs identified in the focus groups and on the survey of students, faculty, and staff. The focus groups identified more quiet study areas and more spaces for collaboration as ways in which the Library could improve. One focus group participant noted that One problem is space. We run out of space in the library. Several facility improvements were implied by the student focus group, where students mentioned poor lighting, awkward space, and uncomfortable chairs as problems. On the survey, quiet space, group study space, and individual study space were ranked as three of the top four improvements to the Library by faculty and staff and among the top ten by students. 5 The figure of 2,163 FTE students comes from the 2012 academic libraries survey of the National Center for Education Statistics, Library Statistics Program (https://nces.ed.gov/surveys/libraries/academic.asp), the latest such survey available , RB Software & Consulting, Inc. 3. Library Facilities

33 Edgecombe Community College Library 32 RECOMMENDATIONS Recommendation 3.1. Consider the recommendations made in the report by Don Beagle. As part of this planning process, Don Beagle (the Director of the Belmont Abbey College Library and an author of several books and articles on the learning commons concept in libraries) visited the two Edgecombe Community College Library facilities and made recommendations regarding the use of these spaces. Beagle s report (provided to the Library staff as a separate report) includes several recommendations and staff are encouraged to take these under consideration. Maximize existing space at the Tarboro Library by replacing fixed-position book stacks with a range of compact shelving. Increase laptop plug-in seating at the Tarboro Library. Improve the functionality and appearance of the central workstation array at the Tarboro Library by replacing the existing open, undivided tables with either slimprofile sided carrels or a combination tabletop-carrel. Connect the courtyard area just outside the Tarboro Library to that facility s entrance through banners and display panels. Based on student interest, consider locating a coffee kiosk in the courtyard area just outside the Tarboro Library. Improve the functionality and appearance of the central workstation array at the Rocky Mount Library by replacing the existing open, undivided tables with either slim-profile sided carrels or a combination tabletop-carrel or by re-arranging and possibly reducing the reading tables , RB Software & Consulting, Inc. 3. Library Facilities

34 Edgecombe Community College Library 33 Recommendation 3.2. Conduct a usage audit of the developmental lab at the Tarboro facility and encourage the shared use of this space. Adjacent to the Library facility in Tarboro is a computer lab, which was once used by the Library but is now devoted to use by the College s developmental programs. While the space was once under the control of the Library, the Library is no longer allowed to use the facility, even on a scheduled basis. As Don Beagle notes in his report, it would appear that certain Library back-office and instructional technology areas have in the past simply been annexed from the Library s instructional programs for the exclusive use of other learning support units and their own instructional priorities. Unfortunately, the result of this annexation is that the Library staff no longer have a computer lab to use for instructional purposes, students who are not associated with the developmental program do not have access to the computers in that lab, and the equipment in the lab is underutilized. Again, as Don Beagle notes, Of the three periods of observation of this room I conducted during my visits, the use of this space was minimal / negligible during two of those three periods, as shown by the single individual in Figure 14 [of Beagle s report] who is alone, literally surrounded by a classroom of learning technology sitting idle and unused, while he sits writing on paper at a desk. We concur with the recommendation of Don Beagle s report, that the Library Advisory Committee should take steps to encourage a shift from space annexation to shared-use collaboration on both campuses and, more specifically, that the Library Advisory Committee should advocate for a return of control of the computer lab to the Library staff, who could schedule the use of the lab and even give priority to the developmental programs that are currently the sole users of the lab. The first step, as Don Beagle points out, would be to conduct an independentlyadministered usage audit of back-office and instructional spaces Periodic datestamped photographs can be taken of the space to show its utilization. If the space and the equipment are underutilized, then the Library Advisory Committee can use this evidence to make the case that the Library staff be allowed to regularly use the space or even to supervise the scheduling of the space , RB Software & Consulting, Inc. 3. Library Facilities

35 Edgecombe Community College Library 34 The result will be a better utilization of the space and the equipment by a greater number of students at the College. The Library staff would have a computer lab to use for instruction. It might also then be possible to use the room for scheduled collaborative space for students. Making the computer lab available to more students would meet one of the top needs identified in the recent survey of students, faculty, and staff. On that survey, the top improvement recommended by faculty and staff was a bigger, better computer lab (50 per cent); this was also the second most frequently recommended improvement by students (48 per cent). Recommendation 3.3. Work with the Library Advisory Committee to advocate for expanded Library space at the Rocky Mount facility following the construction of the new building on that campus. At present, the Edgecombe Community College operates a Rocky Mount campus, which is housed in a single building. There are plans to construct a new building on the Rocky Mount campus, and it is possible that the Library on that campus might be able to expand into spaces currently used as the student bookstore and as a computer lab. We concur with the recommendation made in Don Beagle s report that the Library Advisory Committee draw up a list of questions about this proposed building that could have implications for future use of the RM library space. The questions include whether the Library will be able to expand into the space currently occupied by the computer lab and the bookstore. Again, making a computer lab available to the Library on the Rocky Mount campus would meet one of the top needs identified in the recent survey of students, faculty, and staff. On that survey, the top improvement recommended by faculty and staff was a bigger, better computer lab (50 per cent); this was also the second most frequently recommended improvement by students (48 per cent). Appendix D ( Plans for Library Expansion in Rocky Mount ) includes some floor plans and sketches showing what the expanded space at Rocky Mount might look like , RB Software & Consulting, Inc. 3. Library Facilities

36 Edgecombe Community College Library 35 These have been provided by William Burgin, the principal architect at Ramsay Burgin Smith Architects in Salisbury, North Carolina (http://www.rbsarch.com/), an architectural firm with experience in library buildings and expansions. Recommendation 3.4. Create collaborative spaces at the Tarboro and Rocky Mount facilities. One of the more significant trends in education in recent years is the growing understanding of the importance of collaborative learning and collaborative work. The benefits of collaborative learning include the more active involvement of students in the learning process, more opportunities for feedback, and a greater understanding of individual differences and diversity. The Edgecombe Community College Library needs appropriate spaces in order to support collaborative learning and collaborate work. Based on the recent survey of students, faculty, and staff, there is interest in having more spaces in the Library facilities for collaborative work. The second most frequent improvement recommended by faculty and staff was group study space (42 per cent), and group study space was the 8th most frequent improvement recommended by students (35 per cent). In Tarboro, adding collaborative spaces would mean re-arranging the existing spaces along the lines suggested in Don Beagle s report and being able to use the developmental lab, as suggested in Recommendation 3.2. In Rocky Mount, adding collaborative spaces would mean making use of the room behind the book stacks and using the spaces made available by expanding into the current computer lab and the current student bookstore, as suggested in Recommendation , RB Software & Consulting, Inc. 3. Library Facilities

37 Edgecombe Community College Library 36 Recommendation 3.5. Investigate a café or coffee shop at the Tarboro or Rocky Mount facility. On the recent survey of students, faculty, and staff, the most frequently suggested improvement by students (55 per cent) was a café or coffee shop; this was also the fourth most frequently suggested improvement by faculty and staff (40 per cent). The report by Don Beagle addresses the possibility of providing a café or coffee shop at the Tarboro facility and offers two options: Punching out part of the wall near the entrance to the Library and using the back storeroom behind that wall as a coffee preparation area. Setting up a kiosk outside the entrance to the Library. In either event, it is likely that the Library staff would need to outsource the operation of such a café or coffee shop to a local company , RB Software & Consulting, Inc. 3. Library Facilities

38 Edgecombe Community College Library Digitization of Archival Materials ASSESSMENT OF THE CURRENT SITUATION Over the past several decades, libraries and archives have been involved in the digitization of collections of unique and historically important holdings, a process by which documents, photographs, and other items are converted into an electronic format and metadata (descriptions, subject headings, etc.) are created. The digitized items can then be stored on DVD, CD-ROM, or other digital storage media and can be shared with users via the Internet. This has advantages both for the users, who can access the material without having to come to the specific physical site where the items are stored, and for the materials, which can be viewed or copied without damage to the originals. The staff of the Edgecombe Community College Library have been involved in similar efforts, and several of the Library s collections have already been digitized and made accessible by the North Carolina Digital Heritage Center at These items include editions of the Tarboro Free Press from 1824 through 1844 as well as various publications like History of Tarboro First Baptist Church and Mayo Family Genealogy 1600 s to 1800 s. The Library has a number of other materials in need of digitization. Some of these are scrapbooks of newspaper clippings that students put together between 1968 and Other items, as noted in Don Beagle s report, include: Significant collections of institutional paper documents (Board of Trustees Minutes, etc.) that need digitization and online curation. Collections of VHS videos in both the back office storeroom and elsewhere [that] appear to be one-of-a kind visual records of commencement ceremonies and other institutional functions. A collection of very old and very fragile newspapers , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

39 Edgecombe Community College Library 38 Unfortunately, the Library does not have adequate equipment to meet the digitization needs associated with these materials. At present, the Library has only one small sheet-fed scanner, and this would clearly not be able to handle the fragile newspapers or (because of their size) the scrapbooks. RECOMMENDATIONS Recommendation 4.1. Continue working with the North Carolina Digital Heritage Center. As noted earlier, the staff of the Edgecombe Community College Library were one of the first groups to take advantage of the North Carolina Digital Heritage Center, a statewide digitization and digital publishing program that is housed at the University of North Carolina at Chapel Hill. The Digital Heritage Center works with institutions throughout the state to digitize and publish historic materials online. The Center currently provides digitization and hosting for paper-based materials only, although they plan to expand into moving images in the near future. The Center s staff can discuss the archival needs of clients via on-site visits or on the phone. Library staff may wish to consult further with staff of the NC Digital Heritage Center, particularly about the scrapbooks, institutional paper documents, and old newspapers in the North Carolina Room to determine whether the Center can help with their digitization or to get advice on how best to proceed in digitizing and making available these items. Library staff may also want to be aware of any change in the Digital Heritage Center s current focus on print materials. If the Center expands its work in the future to include moving images, then the Library staff should consult with them regarding the videos in the Edgecombe Community College Library collection. Until that time, however, these videos will likely remain a low priority for digitization , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

40 Edgecombe Community College Library 39 Recommendation 4.2. Take advantage of the Traveling Archivist program. The Library staff should contact Nick Graham at the Digital Heritage Center ( or in order to learn more about this program and should see for further information. There should be no costs associated with working with the Digital Heritage Center. Staff of the Edgecombe Community College Library should also take advantage of the Traveling Archivist Program, sponsored by the North Carolina State Archives. The goal of this program is to provide consultation, training, and guidance to North Carolina institutions that are attempting to preserve the state s history and culture. The program seeks to encourage best practices in the preservation of and access to special collections held in North Carolina repositories, particularly those that may be at risk of due to deterioration, neglect, or damage. The Traveling Archivist Program has assisted more than 70 qualifying institutions throughout the state. The Library staff will need to apply for this assistance and, if chosen to participate in the program, will receive an onsite visit, a collections assessment, recommendations for managing and caring for the collections, training and instructions, and other resources including some basic preservation supplies. The next cycle of applications will likely be announced in fall The Library staff should contact Andrea Gabriel at the State Archives of North Carolina ( or in order to learn more about this program. The program Website (http://ncarchives.wordpress.com/2013/09/16/traveling-archivist-preserves-northcarolina-history-applications-sought/) may also be helpful, although the site is somewhat out of date and will soon be revised. There should be no costs associated with working with the Traveling Archivist Program , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

41 Edgecombe Community College Library 40 Recommendation 4.3. Identify equipment needs. As noted, the Library s digitization efforts rely on a single sheet-fed scanner, which is not adequate for some of the materials that need to be digitized. In addition, the Library staff member who is in charge of digitization efforts needs a new desktop computer to replace her current computer, which is outdated. The staff of the North Carolina Digital Heritage Center and the Traveling Archivist program may be able to make recommendations regarding appropriate equipment to meet the needs of the Edgecombe Community College Library s digitization efforts. For example, a large format flatbed scanner should allow the scanning of the scrapbooks noted above. Scanning the fragile newspapers may require something like the Atiz Scandock station, described in Don Beagle s report, and a digital camera. The costs to purchase these items will, of course, depend upon the specific models selected, but representative costs would include: Desktop computer, equivalent to a Dell Optiplex 9020 with an i7 processor, a 23-inch monitor, and 8GB memory... $ 1, A large flatbed scanner, equivalent to an Epson Expression 10000XL... $ 2, An Atiz Scandock Premium station... $ A Nikon D3200 SLR 24-megapixel digital camera... $ Such costs would likely need to come from the Library s operating budget, although some of the grant programs discussed below provide funding for equipment. Recommendation 4.4. Consider an LSTA EZ Planning Grant to support digitization efforts. The State Library of North Carolina makes available LSTA EZ Planning Grants to support North Carolina libraries seeking to engage in effective planning to meet the needs of their users. Among the types of planning that are supported is Assessing , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

42 Edgecombe Community College Library 41 archival and special collections and creating plans for digitizing them. Among the allowable expenses for this grant program are Fees for the services of a qualified consultant(s) to help carry out planning activities. The Edgecombe Community College Library may be interested in pursuing such a grant in order to hire a consultant to develop a comprehensive plan for its digitization efforts. The minimum grant request is $5,000, and the maximum grant request is $50,000. There is no requirement that the funds be matched locally. EZ Planning Grants are for a single year and require no letter of intent. Further information is available at The deadline for applications for Planning Grants is typically February. If approved, grants that were applied for in February will be awarded in mid-june of the same year. Recommendation 4.5. Consider an LSTA EZ Digitization Grant to support digitization efforts. The State Library of North Carolina makes available LSTA EZ Digitization Grants to increase the local library s capacity to digitize selected materials from their genealogy, local history, and other collections in order to make them available online. The grants are intended to help libraries digitize collections of at least 2,000 items and collections on topics important to their local community or the cultural heritage of North Carolina. Among the allowable expenses for this grant program are: Temporary staff, although the grant guidelines note that While grant funds can be used to fund temporary staff to work on the project, successful projects will require a significant commitment from full-time staff members, both during the period of the grant funding and beyond. Equipment and technology needed to support the project. Digitization by an outside vendor for certain types of materials, although this would need to be discussed with the staff of the North Carolina Digital Heritage Center prior to submitting the grant application , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

43 Edgecombe Community College Library 42 The Edgecombe Community College Library may be interested in pursuing such a grant in order to purchase the equipment needed a flat-bed scanner and a new computer for the staff member who handles digitization to support its digitization efforts. The minimum grant request is $5,000, and the maximum grant request is $25,000. Matching funds of 25 per cent of the grant amount are required. EZ Digitization Grants are for a single year and require no letter of intent. Further information is available at GLAppEZDig14-15.doc. The deadline for applications for Planning Grants is typically February. If approved, grants that were applied for in February will be awarded in mid-june of the same year , RB Software & Consulting, Inc. 4. Digitization of Archival Materials

44 Edgecombe Community College Library Information Literacy ASSESSMENT OF THE CURRENT SITUATION A key role played by the Edgecombe Community College Library is the support for information literacy among the students served by the Library. According to the library s mission statement, The library provides instruction to ECC students and local patrons in effective use and evaluation of information. Because students have access to the library s broad spectrum of learning resources in diverse formats, learning how to best use and evaluate that information fosters independent learning. According to the 1989 Presidential Committee on Information Literacy s Final Report (http://www.ala.org/acrl/publications/whitepapers/presidential), Information literacy is a survival skill in the Information Age. Instead of drowning in the abundance of information that floods their lives, information literate people know how to find, evaluate, and use information effectively to solve a particular problem or make a decision- --whether the information they select comes from a computer, a book, a government agency, a film, or any number of other possible resources. The Edgecombe Community College Library currently supports information literacy through orientations, short instructional classes, and one-on-one assistance. However, given the importance of information literacy to the students of the College and their educational goals, the Library staff feel the need to increase their efforts in this area. Several individuals at the focus groups mentioned the need for the Library to teach about primary sources and other aspects of information literacy. When students at their focus groups were asked if they would be willing to take a course on information literacy or Library skills, even if it were not for credit, several said that they would. As one student pointed out, Such a course would improve our grades in other classes , RB Software & Consulting, Inc. 5. Information Literacy

45 Edgecombe Community College Library 44 RECOMMENDATIONS Recommendation 5.1. Develop a definition of information literacy. Hampering the Library s staff s efforts to expand their instruction in this area is the lack of an agreed-upon definition of information literacy. If such a definition were in place, it would be easier for Library staff to create a more rigorous information literacy curriculum that meets the needs of its users. In order to develop a definition of information literacy, the recent survey of students, faculty, and staff asked respondents to consider various components of the concept, as outlined in the Association of College & Research Libraries Information Literacy Competency Standards for Higher Education (http://www.ala.org/acrl/ standards/informationliteracycompetency). The survey then asked respondents to rate each component as important or not important. All five of the components were rated as important by 86 per cent or higher by the students and 67 per cent of higher by the faculty and staff. The top three for both groups were: Knowing how to use information effectively to accomplish a specific purpose, rated as important by 94 per cent of students and 87 per cent of faculty and staff. Knowing how to access the information that you need in an effective and efficient manner, rated as important by 93 per cent of students and 88 per cent of faculty and staff. Knowing how to critically evaluate the information that you find, rated as important by 91 per cent of students and 88 per cent of faculty and staff. While the following three were rated as important by fewer students, faculty, and staff, more than 83 per cent of the survey respondents rated them as important , RB Software & Consulting, Inc. 5. Information Literacy

46 Edgecombe Community College Library 45 Knowing how to incorporate the information that you find with what you already know about a topic, rated as important by 90 per cent of students and 81 per cent of faculty and staff. Knowing how to determine the extent of information that you need, rated as important by 89 per cent of students and 73 per cent of faculty and staff. Understanding the economic, ethical, legal, and social issues surrounding the use of information, rated as important by 86 per cent of students and 67 per cent of faculty and staff. Given the high percentages of respondents who rated these six components as important, it would be reasonable for the library to include all six in a definition of information literacy that would underlie further activities related to instruction in the concept. The Library staff may wish to have the Library Advisory Committee and the College administration endorse this definition of information literacy. Recommendation 5.2. Develop a short course on information literacy. Currently, instruction in information literacy is restricted to short orientations to the library and brief instruction in the use of specific resources. The Library may wish to expand its instruction in this area by developing and offering a short course on information literacy, based on the definition suggested above in Recommendation 5.1. Library staff should explore the idea of a 4 to 8-week for credit course by developing the outline of such a course and having the idea endorsed by the Library Advisory Committee and the College administration before fully developing and offering the course. In addition to focusing on the definition of information literacy suggested above in Recommendation 5.1, the course should include a pre-test and a post-test of information literacy skills in order to show the effectiveness of the instruction , RB Software & Consulting, Inc. 5. Information Literacy

47 Edgecombe Community College Library 46 Recommendation 5.3. Develop a Moodle module on information literacy that can be used in hybrid and online classes. In addition to developing a face-to-face course on information literacy, the Library staff should also develop Moodle modules on various aspects of information literacy so that these can be embedded in the College s existing hybridized and online classes. There are a number of resources that library staff can consult as they develop these modules, including: Dr. Indira Koneru s presentation on How to Embed A Librarian, Library Resources & Service Components in Moodle (http://www.slideshare.net/indkon/ moodle-embedded-librarianship). The Hartness Library s TILT program (http://hartness.vsc.edu/ccv/faculty/ resources/tilt), which allows information literacy tutorials to be embedded in Moodle. Moodle modules on information literacy developed by Sonoma State University (http://libguides.sonoma.edu/moodle). Recommendation 5.4. Explore gaming as a means of delivering instruction in information literacy. The Library staff may also wish to explore gaming as a means of delivering instruction in information literacy, especially for Early College students. Because of the popularity of games among students, particularly younger students, the gaming approach may resonate more with that audience than does traditional lecture-oriented instruction. Such games can also be provided on the Library s Website, thereby offering information literacy instruction without the need for staff presence. Examples of games that support instruction in information literacy include the following: , RB Software & Consulting, Inc. 5. Information Literacy

48 Edgecombe Community College Library 47 The University of North Carolina at Greensboro Library s Information Literacy Game (https://library.uncg.edu/game/) The Texas Information Literacy Tutorial (http://library.utb.edu/tilt/nf/intro/ internet.htm) The University of Indianapolis Library s Info-Hound tutorial (http://kml.uindy.edu/ info_hound/) The Austin Community College Library s Info Game (http://library.austincc.edu/ help/infogamedevelopment/) Lynn Van Leer s article, Interactive Gaming vs. Library Tutorials for Information Literacy: A Resource Guide (https://scholarworks.iupui.edu/bitstream/handle/1805/ 1502/Interactive%20Gaming%20Vs.%20Library%20Tutorials.pdf?sequence=1&origin=p ublication_detail), may also be of interest. Recommendation 5.5. Consider an LSTA Literacy & Lifelong Learning Project Grant to support the development of an information literacy course. The State Library of North Carolina makes available LSTA Literacy & Lifelong Learning Project Grants to encourage and enhance the role of North Carolina libraries as community leaders in advancing literacy and lifelong learning. The definition of literacy for this grant program encompasses information literacy, computer literacy, digital literacy, and more. Among the allowable expenses for this grant program are: Temporary staff. Contractual services. Equipment and technology needed to support the project. Library materials to support the programs and services of the project. The staff of the Edgecombe Community College Library may be interested in pursuing such a grant in order to implement the recommendations of this section of the report. Development of a course on information literacy, development of a Moodle , RB Software & Consulting, Inc. 5. Information Literacy

49 Edgecombe Community College Library 48 module on information literacy, and development of a gaming-based approach to information literacy appear to be eligible for funding under this program. Library staff are encouraged to discuss this idea with the staff of the State Library of North Carolina. The minimum grant request is $50,000, and the maximum grant request is $100,000. Matching funds of 25 per cent of the grant amount are required. Project grants are for a single year or two years. Further information is available at Literacy & Lifelong Learning Project Grants require a Letter of Intent, which is typically due in November. If the project, as described in the Letter of Intent is approved, then the grant application is typically due in February with funding awarded in mid-june of the same year , RB Software & Consulting, Inc. 5. Information Literacy

50 Edgecombe Community College Library Collection Analysis and Assessment ASSESSMENT OF THE CURRENT SITUATION The most recent standards of the Association of College and Research Libraries (http://www.ala.org/acrl/sites/ala.org.acrl/files/content/standards/slhe.pdf) note that Libraries provide access to collections sufficient in quality, depth, diversity, format, and currency to support the research and teaching mission of the institution. Because of the importance of its collections, it is important for the staff of the Edgecombe Community College Library to regularly evaluate those collections to ensure that they are adequate to support the goals and objectives of the Library as they support the mission of the College. Evaluating the collections at the Edgecombe Community College Library can include examining the size, growth, and quality of these collections and comparing these areas with the collections of the other community college libraries in North Carolina. Evaluating the print collections can also be done through surveys of students, faculty, and staff. For example, on the number of materials held per FTE student, the Edgecombe Community College Library ranks near the bottom one fourth of community college libraries in the state, 43rd of 58. The Edgecombe Community College Library holds items per FTE student, which is well below the state median of items per FTE student. These statistics indicate that the Library s collections need to grow. The Edgecombe Community College Library s book and e-book expenditures per FTE student also rank 43rd among the state s 58 community college libraries, $15.59 vs the state median of $ These statistics provide evidence that greater materials expenditures are needed. The recent survey of students, faculty, and staff revealed that only 33 per cent of students and 19 per cent of faculty and staff rated the Library s book collections as excellent. In both cases, this ranked the book collections in the bottom one third of , RB Software & Consulting, Inc. 6. Collection Analysis and Assessment

51 Edgecombe Community College Library 50 Library resources and services, suggesting that a serious assessment of the quality of these collections and their relevance to the needs of students, faculty, and staff is needed. RECOMMENDATIONS Recommendation 6.1. Conduct an analysis of the quality of the Library s book collections. Print collections lie at the heart of the services provided by community college libraries. In spite of the increasing importance of nonprint media, 59 per cent of the non-personnel expenditures of the community college libraries in North Carolina was spent on print materials like books and serials in 2012, the most recent year for which data are available. 6 There are two tools that can assist the library staff in its efforts to ensure that its book collections are of the highest quality and are pertinent to the needs of the College. The first is Bowker s Book Analysis System, a collection development tool that will enable the Library to compare its holdings with Resources for College Libraries, a core collection of recommended titles in 58 curriculum-specific subject areas. Attempts to contact Bowker for a price quote were unsuccessful, but based on the experience of past clients, the cost of the Book Analysis System is likely to be less than $4,500 plus $1,500 for an annual subscription to Books in Print. (For further information, see The second tool that the staff of the library can use to analyze the quality of its book collection is OCLC s Collection Evaluation tool, which allows a library to compare its collection against the full WorldCat database (which reflects the holdings of over 72,000 member libraries) as well as peer institutions that also belong the WorldCat. Comparisons with predefined lists such as Books for College Libraries are also available. The Collection Evaluation tool does require that the Edgecombe Community 6 See the 2012 academic libraries survey of the National Center for Education Statistics, Library Statistics Program (https://nces.ed.gov/surveys/libraries/academic.asp), the latest such survey available , RB Software & Consulting, Inc. 6. Collection Analysis and Assessment

52 Edgecombe Community College Library 51 College Library s collection information be uploaded to WorldCat, but this is provided free as a one-time, no-charge project. OCLC will only provide cost information to the Library staff, so a price quote could not be obtained for this report. However, based on the experience of past clients, the cost to the library for the OCLC Collection Evaluation tool would likely be $500 for a one-time set-up fee and less than $2,000 per year for an annual subscription. (Library staff will need to contact an OCLC Library Service Consultant for an official price quote. Further information on the Collection Analysis tool is available at Regardless of the tool selected by the Library staff, the collection analysis tool will show the staff of the library where the gaps are in the book collection and will identify the titles needed to fill those gaps. Staff can then identify the percentage of recommended titles now held, increase that percentage to some target over the next ten years, and commit a significant portion of the library s print budget to purchase materials to fill the identified gaps in the collections. In addition to the costs associated with the tool selected, staff time will be required to use the tool to assess the Library s collection and to develop a plan for addressing areas of weakness. It may be possible to use existing staff for this work or to hire a temporary worker. The project might also be completed by a temporary student intern position or even a temporary student intern from the nearby library school at East Carolina University. Funding for the costs associated with this recommendation would likely come from the Library s budget, as there are no known grant programs that would directly offset these costs. Nevertheless, it might be possible to include the costs of temporary staff and some of the costs of acquiring one of the tools in an LSTA Literacy & Lifelong Learning Project Grant, described in Recommendation 5.5 above. The connection between the collection analysis project and the allowable expenses of the grant seems tenuous, but the Library staff might argue that assessing the Library s collections is necessary to ensure that the collections will support its information literacy efforts. Library staff should discuss this idea with the staff of the State Library of North Carolina , RB Software & Consulting, Inc. 6. Collection Analysis and Assessment

53 Edgecombe Community College Library 52 Recommendation 6.2. Pursue funding for the books needed to increase the size and quality of its collections. The staff of the Edgecombe Community College Library will, of course, need to pursue funding for the materials needed to increase the size and quality of its collections in response to the gaps in the collections that are identified by staff with the help of the collection analysis tools recommended above. A first step is to create a long-range target for the number of materials held by the Library per FTE student. A reasonable goal would be items per FTE student, which would bring the Edgecombe Community College Library 50 per cent closer to the median of the community college libraries in North Carolina. This target would require that the Library add at least 650 additional items per year over the next ten years. Assuming a cost of roughly $25 per item, these additional items would require another $16,250 per year above what the Library typically spends on materials. Library staff may be able to make the case for additional funding to the Edgecombe Community College administration or may need to pursue outside funding from sources like those discussed below in Recommendations 9.3. Recommendation 6.3. Continue to experiment with electronic books. The Edgecombe Community College Library provides three Nook e-readers at each campus. These are currently checked out to faculty only, although the Library intends to check out the devices to students in the near future. Each device is loaded with 15 to 20 popular titles. The recent survey of students, faculty, and staff found that these Nooks were the least frequently used of the Library resources and services listed and the lowest ranked resource or service in terms of satisfaction; only 27 per cent of students and only 15 per cent of faculty and staff rated them as excellent. Furthermore, when asked what the library could do to improve, e-books were not ranked very highly; only 31 per cent of students and only 24 per cent of faculty and staff selected e-books from a list of potential improvements, well behind ideas like a café or coffee shop, more computers, a , RB Software & Consulting, Inc. 6. Collection Analysis and Assessment

54 Edgecombe Community College Library 53 bigger computer lab, and charging stations for cell phones and devices. Given these survey results, the uncertainty in the current e-book market, and the need to develop its print collections, it is difficult to recommend that the Edgecombe Community College Library become more involved in electronic books or e-readers than it currently is. The Library is encouraged to continue to experiment by checking out e- readers and perhaps adding Kindles to the mix, but any future expansion into electronic books and e-readers should depend on usage, demand, and developments in the technology , RB Software & Consulting, Inc. 6. Collection Analysis and Assessment

55 Edgecombe Community College Library Marketing ASSESSMENT OF THE CURRENT SITUATION Marketing of resources and services is important for all libraries, particularly those (like the Edgecombe Community College Library) that serve low-income and highminority populations that have not traditionally used or valued library services. Marketing is also important for a Library that is relatively underfunded, ranking 42nd among the state s 58 community college libraries in terms of total expenditures per FTE student. Unfortunately, the Edgecombe Community College Library is hindered in its efforts to market the Library s resources and services in two ways. First, the Library does not have a cohesive or comprehensive marketing plan, which would guide its efforts in this area. Second, because of College policy, some of the most effective marketing tools have been restricted. For example, the Library does not control the design and content of its Website and the Library has not been allowed to use social media like Facebook and Twitter. Without an effective marketing strategy, it will be difficult for the Library to make its case for continued and increased funding and to engage its users by making resources and services more visible, better attuned to user needs, and more heavily used. Marketing was identified by individuals in the focus groups as an area where the Library needs to make improvements. As one individual noted, the Library needs Better advertising tools. Better marketing. Facebook, Twitter, other social media. Another individual saw the importance of Letting the community know what the library has , RB Software & Consulting, Inc. 7. Marketing

56 Edgecombe Community College Library 55 RECOMMENDATIONS Recommendation 7.1. Design and implement a marketing plan for the Library. The first step in increasing its marketing efforts is for the Edgecombe Community College Library to design and implement a marketing plan. Such a plan will increase the likelihood that the Library s market segments know about and take advantage of the resources and services provided by the Library. A marketing plan for the Library might include the following components: A statement that briefly describes the Library s mission. A list of the major market segments that the Library should target with its marketing efforts. A list of the needs of those market segments that the Library could address. A definition of the primary marketing messages of the Library for its target market segments. A list of marketing media for each target market segment. A list of marketing goals and measureable objectives for the Library. A list of actions needed to achieve each set of goals and objectives. The Library s marketing activities should be responsive to and should anticipate user needs. This may require the Library staff to routinely gather and take into consideration feedback from students, faculty, and staff about their needs and the best ways to communicate with them. As part of the implementation of the Library s marketing plan, the Library Advisory Committee should advocate for the Library s ability to control the design and content of its own Website. The majority of college and university libraries have this level of control, which would greatly increase the Edgecombe Community College Library s ability to market its resources and services to its target audiences , RB Software & Consulting, Inc. 7. Marketing

57 Edgecombe Community College Library 56 Recommendation 7.2. Consider a mobile app like Boopsie or Library Anywhere. The Edgecombe Community College Library may wish to use mobile apps to increase their visibility, especially with younger students, who are more comfortable with smartphones and tablets. Two apps that would be appropriate are Boopsie and Library Anywhere. Boopsie provides a mobile Library app for a wide range of platforms, including ios, Android, Kindle, Windows 8, Windows Phone 8, and Windows Mobile. The app allows users to search the Library s catalog on their mobile devices, allows the Library to provide information on hours and locations, and allows the Library to deliver e-book content. More information is available at Library Anywhere provides apps for ios and Android smartphones. Like Boopsie, Library Anywhere allows users to search the Library s catalog. Unlike Boopsie, Library Anywhere integrates with LibraryThing for Libraries to access tags, recommendations, and reviews of most items. More information is available at The cost of Boopsie for the Edgecombe Community College Library will vary depending on the package selected. For example, the standard library app will cost $2,495 annually plus a $995 one-time implementation fee and will give the Library the following capabilities: Online catalog search and integration for holds and reserves Ask a Librarian Events and a calendar that can integrate with Apple s ical Blogs and social media for Facebook and Twitter Third party database access up to 20 links Reading lists Cost information for Library Anywhere could not be obtained, but its costs are likely comparable to those of Boopsie , RB Software & Consulting, Inc. 7. Marketing

58 Edgecombe Community College Library 57 Recommendation 7.3. Implement the findings of the Website analysis. In conjunction with the report, a thorough analysis of the Library s Website was conducted by Jeff Campbell, of the Library Systems Department at the Davis Library of the University of North Carolina at Chapel Hill. His report has been provided separately to Library staff and includes initial impressions, usability issues, and recommendations for the Library Website and supplements the recommendations made in the current report. Recommendation 7.4. Identify broken links on the Library s Website. One of the more important tasks of maintaining a Website is the periodic checking of links to determine whether the links on the Website are still accurate. Links may become outdated for several reasons, including Website restructuring (by far the most common reason). Freeware products such as Xenu (http://home.snafu.de/ tilman/xenulink.html) can be used to check broken links. Likewise, some online link checkers are available, including the W3C link checker (http://validator.w3.org/checklink). According to a March 10, 2014, scan of the Library s Website, there were seven broken links on the Website (see Appendix E). This total represents less than 1 per cent of the site s 2,530 links, which indicates that the staff are diligent in checking the site s links. Nevertheless, with a site as complex and rich as the ECC Library s, staff must take care to ensure that the site s links are working. Recommendation 7.5. Analyze Website accessibility. An analysis of the Website s accessibility to individuals with visual and other disabilities will also be valuable. The Library serves such individuals and should ensure the accessibility of its Website to them. An accessibility analysis can be conducted by submitting the individual pages of the Library s Website to the WAVE tool at This tool tests for compliance with government standards and , RB Software & Consulting, Inc. 7. Marketing

59 Edgecombe Community College Library 58 offers suggestions for improving a site s accessibility based on the Web Content Accessibility Guidelines provided by the World Wide Web Consortium's (W3C) Web Access Initiative. For example, WAVE notes that ALT tags and alternative text are missing for the images on the Library s home page at the ALT tags and alternative text would improve accessibility by allowing the text to be displayed in place of the images under certain circumstances, including when a screen reader is being used by a visually impaired user. Recommendation 7.6. Conduct Web-based surveys. The Edgecombe Community College Library should consider adding an online suggestion box to its Website. Such a suggestion box would allow students, faculty, and staff to provide feedback to the Library staff about any issues of concern that may arise. Such a form would provide the library with ongoing feedback from its users and would also give users a sense of participation in the direction of the library. Good examples of such online suggestion boxes include the form for comments and suggestions on the Central Piedmont Community College Website at and the Suggestion Box provided by Elizabeth City State University s G.R. Little Library at The Library staff may also wish to conduct a Web-based survey of users to gain further information on the use of the Library s Website. Web-based surveys (using services like SurveyMonkey, can be implemented as pop-up surveys that ask a visitor if she or he would be willing to complete a short online survey about the site. If the visitor declines, then the window disappears and the visitor is allowed to continue browsing the Web. If the visitor agrees, then she or he is redirected to a Web page containing a survey to be filled out and submitted on the Web. Cookies can be used to ensure that visitors are not asked more than once to participate in the survey. The pop-up survey can be limited to specific pages of the Library s , RB Software & Consulting, Inc. 7. Marketing

60 Edgecombe Community College Library 59 Website if desired. If a pop-up survey is too complicated to implement, the Library staff can use a generic Web page survey. If the staff wishes to use SurveyMonkey (http://www.surveymonkey.com/) to conduct a Web-based survey, then a subscription to that service at $20 per month for 1000 responses per month or $200 per year for unlimited responses would be needed. Recommendation 7.7. Analyze Website log files. Internet servers store data about the use of the Websites that they maintain. These data include information about the pages, files, and images that are requested by users of the site as well as information about the users themselves. These data are stored in log files, and an analysis of the log files for the Library s Website can provide the Edgecombe Community College Library staff with valuable information about the site s use and its visitors, including lists of the most requested pages on the site. The data available through the log files can help the Library staff understand more about where their visitors come from and how they interact with the Library s site. This information will help the staff improve the Website and the services offered by the Library. (Statistics about visitors to the Library s Website can also be produced with Google Analytics, a free service that requires that a few lines of code be added to the HTML code that lies behind the Library s Website. See for further information.) Recommendation 7.8. Expand into social media. Due to College policy, the Edgecombe Community College Library is not currently allowed to use Facebook or Twitter to publicize its resources and services. This is unfortunate, because both platforms would be very effective in communicating what the Library does to its users. The Library Advisory Committee should advocate for the Library s ability to create its own Facebook page and Twitter account in order to take advantage of these means of communication , RB Software & Consulting, Inc. 7. Marketing

61 Edgecombe Community College Library 60 In fact, a number of social media tools could be used to improve the Edgecombe Community College Library s Website and better serve the Library s users. Possible uses of social media include: A Facebook page, which would enable Library staff to share news about the Library, news about Library events, or lists of new books or new recordings or new databases, among other things. Examples of community college library Facebook pages in North Carolina include, among others: o The Blue Ridge Community College Library (https://www.facebook.com/ brcclibrary) o The Central Carolina Community College Library (https://www.facebook.com/cccclibrary) o The Pitt Community College Library (https://www.facebook.com/ pittcclibrary) o The Richmond Community College Library (https://www.facebook.com/ RCCLibrary) In addition to Facebook, the Library staff may also wish to explore the other major microblogging platform, Twitter, which several college and university libraries also use to stay in touch with their users. Examples in North Carolina include: o The Z. Smith Reynolds Library at Wake Forest University o The UNC Pembroke Library o The Duke University Libraries Tips for using Twitter and a list of libraries using Twitter can be found at There are methods for posting to both Facebook and Twitter (see How to Connect Your Facebook & Twitter , RB Software & Consulting, Inc. 7. Marketing

62 Edgecombe Community College Library 61 Accounts for Cross-Posting, URL: Twitter-to-Facebook-Without-External-Applications), which would make posting to both more convenient for Library staff. The Edgecombe Community College Library staff may wish to make instructional videos available on the Library s Website. Several college and university libraries have created videos to add instructional content to their Websites, and examples include: o The tutorials about various library services provided by the Duke University Libraries at o The tutorials at the University of Tennessee at Knoxville s Library (http://www.lib.utk.edu/instruct/tutorials/) , RB Software & Consulting, Inc. 7. Marketing

63 Edgecombe Community College Library Staffing and Staff Training On the one hand, the Edgecombe Community College Library appears to have a reasonable number of staff, ranking 18th among the state s 58 community college libraries in terms of total FTE staff per FTE student. On the other hand, the existing are extremely busy serving their users, ranking 3rd out of 58 in terms service units per FTE staff, a standard measure of staff activity. The staff are also expected to provide more assistance to the students, who tend to come from lower income backgrounds and therefore to have greater needs in terms of staff help. In addition, in order to ensure that the Edgecombe Community College Library staff have the skills needed to meet the goals and objectives of the Library s strategic plan, a firm commitment to staff development is needed. Otherwise, the outcomes of the strategic plan may not be fully realized. Staff training is especially important for the Edgecombe Community College Library because the existing are extremely busy serving their users. Individual staff members need to be as well trained as possible so that the service that they provide is efficient and effective. This recommendation is consistent with the October 2011 Standards for Libraries in Higher Education of the Association of College & Research Libraries, which note that Library personnel demonstrate commitment to ongoing professional development, maintaining and enhancing knowledge and skills for themselves and their coworkers. (http://www.ala.org/acrl/standards/standardslibraries) More staff was identified as a need by the focus groups. While several individuals praised the staff ( I think you do a fine job with students. Students report that library staff helps them. ), others were concerned that Students go to the desk and often find that the person there is too busy. Customer service may suffer , RB Software & Consulting, Inc. 8. Staffing and Staff Training

64 Edgecombe Community College Library 63 RECOMMENDATIONS Recommendation 8.1. Add one part-time paraprofessional position. Currently, the Library has one part-time paraprofessional position that floats between the two campuses and primarily works on the service desk. When this individual is at one campus, the service desk at the other campus is covered by work study students. Unfortunately, the work study students are becoming less reliable, and it would greatly benefit the Library s users if the Library could add a second part-time paraprofessional position to work on the service desk at one campus (Tarboro, for example) while the existing staff member works at the other campus (Rocky Mount, for example). Adding this 20-hour per week position would greatly improve the Library s ability to serve its users. Recommendation 8.2. Determine what staff training is needed. The first step is to determine what staff training is needed, and this goal can best be achieved by conducting both an organizational training needs assessment and individual training needs assessments. The Edgecombe Community College Library completed such an assessment in November 2013, when staff members completed a survey of their technological competencies. (See Appendix C, Survey of Staff Technological Competencies. ) Acquiring or improving the specific skills identified in the survey should be included in individual staff work plans and monitored by the Library Director, who should assist staff members in finding training opportunities in the areas identified as important. Recommendation 8.3. Determine where staff training can be found. Staff training is available from several sources, and the director and the staff of the Edgecombe Community College Library should continue to monitor these sources to , RB Software & Consulting, Inc. 8. Staffing and Staff Training

65 Edgecombe Community College Library 64 ensure that staff members are aware of training opportunities that are relevant to their needs and to the needs of the Library. Sources of staff training include: In-house training. Several staff members have the skills required to provide training to other staff members, and the new library facility will provide two seminar rooms that can be used for in-house training. In-house training has a number of advantages over other types of training, including being less expensive and being more specific and customized to the needs of the staff and the Library. The State Library of North Carolina, which provides information on workshops for librarians in the state through its continuing education Website, The Train Station (http://statelibrary.ncdcr.libguides.com/trainstation). The calendar lists Webinars, online courses, in-person workshops, and conferences. Library associations, such as the North Carolina Library Association, the North Carolina Community College Learning Resources Association, and the American Library Association, offer workshops on a wide range of topics. The workshops sponsored by the North Carolina Library Association and the North Carolina Community College Learning Resources Association would be particularly attractive to the staff of the Edgecombe Community College Library, because they are held in the state and are usually less expensive than those sponsored by the American Library Association. Continuing education opportunities are announced on the North Carolina Library Association Website at and on the North Carolina Community College Learning Resources Association Website at Edgecombe Community College itself offers both college-credit and non-credit courses that may be relevant to the needs of the staff of the Library. These courses require a greater commitment of time and money but also provide more in-depth instruction. Further information is available on the Web at Local colleges and universities, like East Carolina University (http://www.ecu.edu/) and North Carolina Wesleyan College , RB Software & Consulting, Inc. 8. Staffing and Staff Training

66 Edgecombe Community College Library 65 (http://www.ncwc.edu/) may also offer courses that are relevant to the needs of the staff of the Edgecombe Community College Library. Again, these courses require a greater commitment of time and money but also provide more in-depth instruction. Library schools also offer staff training opportunities, and the staff of the Edgecombe Community College Library should be aware of these options. They range from one-time workshops to programs that lead to the Masters degree in Library Science. (Both East Carolina University and North Carolina Central University offer the MLS degree fully online.) The Websites of the various schools should be consulted for specific opportunities: Appalachian State University (http://mls.appstate.edu/); East Carolina University (http://www.ecu.edu/educ/libs/); North Carolina Central University (http://www.nccuslis.org/); the University of North Carolina at Chapel Hill (http://sils.unc.edu/); and the University of North Carolina at Greensboro (http://www.uncg.edu/lis/). The Library staff may consider contracting with individuals to provide the kinds of training that are needed. One potentially inexpensive option might be to use one of the Master Trainers who have been trained by the State Library to conduct technology-related staff training. Several Master Trainers are located in libraries in the Winston-Salem area, which makes them very convenient to the Edgecombe Community College Library. More details about the Master Trainers are available at If the State Library holds another Master Trainer class, then the Edgecombe Community College Library should consider having one of its staff members participate in that program, thereby enhancing her or his skills in training for both staff members and the Library s users. The State Library pays all hotel, meal, and travel expenses for individuals selected for the Master Trainer program. Library staff should contact Kelly Brannock the State Library s Continuing Education Consultant, for information about future classes , RB Software & Consulting, Inc. 8. Staffing and Staff Training

67 Edgecombe Community College Library 66 The Edgecombe Community College Library may wish to develop its own list of staff competencies, and the State Library s Competencies in Technology document may be helpful in identifying possible training needs. (See The staff should also refer to the March/April 2007 issue of Library Technology Report, which focuses on technology competencies and training for libraries. The full text of the issue is available on NC LIVE. The Edgecombe Community College Library may wish to adapt the Learning 2.0 approach taken by the Public Library of Charlotte and Mecklenburg County. This program includes a list of 23 exercises that staff can do to assess and expand their knowledge of the Internet and social media. See things.blogspot.com/ for the list of exercises and see for a list of libraries that have adopted this approach. Other ideas for staff training can be found in the Techsoup for Libraries "cookbook" on technology training at CB1%20meal%20plan%20four_0108.pdf and at the American Library Association s Learning Roundtable site at Recommendation 8.4. Focus on transfer of training for staff. Libraries and other employers devote considerable time and money to continuing education and staff development. Some researchers have estimated that from $40 to $70 billion is spent annually in the United States on formal training and $240 billion on informal on-the-job training. Others estimate that over $500 per employee is spent per year on training activities. The purpose of continuing education, staff development, and training is to produce a desired change, and these activities are of little value if the desired changes in behavior, attitude, understanding, or skill level do not take place. Unfortunately, there is evidence that transfer of training rarely takes place. Some researchers suggest that, on average, only 40 per cent of the content of management development programs , RB Software & Consulting, Inc. 8. Staffing and Staff Training

68 Edgecombe Community College Library 67 transfers to the work place immediately after training, only 25 per cent is still being applied six months later, and a mere 15 per cent is being applied at the end of a year. Others have stated that only 10 per cent of training expenditures result in observable changes in on-the-job behavior. If the Edgecombe Community College Library is going to focus on staff training, then part of that focus should be on transfer of training, i.e., ensuring that the desired changes in behavior, attitude, understanding, and skill level do take place. A number of articles and books on transfer of training (most notably, Transfer of Training: Action-Packed Strategies to Ensure High Payoff from Training Investments by Mary Broad and J.W. Newstrom [Reading, MA: Addison-Wesley, 1992]) have suggested ways in which the transfer of skills gained in training can be maximized. These techniques can be implemented as part of the staff training effort at the Edgecombe Community College Library: Selecting staff to attend training on the basis of individualized training plans Selecting staff to attend training according to established criteria used for all employees Prior to training, conferring with staff regarding performance expectations following the training Arranging to have a staff member s work covered during the training period Allowing staff preparation time before the training session Planning assessment procedures to use when staff members are back on the job Working with staff to practice ways to reinforce the use of new job behaviors related to the training Scheduling a meeting with staff back on the job to plan the use of their new skills, ideas, or information Developing opportunities for staff to use their new skills, ideas, or information immediately on the job Providing staff with checklists or worksheets related to their new skills, ideas, or information for use on the job , RB Software & Consulting, Inc. 8. Staffing and Staff Training

69 Edgecombe Community College Library 68 Providing counseling or coaching related to the use of the new skills, ideas, or information on the job Asking newly-trained staff to share their training experience and learning with coworkers on the job Holding regular meetings of groups of trainees to discuss the use of new behaviors and skills Giving staff positive reinforcement for desired performance related to their training Requesting reports from staff on the use of new skills, ideas, or information and knowledge on the job Recommendation 8.5. Increase the amount of funding for staff training. A rule of thumb among library and training professionals suggests that a library should devote 2 per cent of its personnel budget to in-service training and continuing education. If the Edgecombe Community College Library wishes to meet this goal, then the costs of providing staff training (based on the Library s current annual personnel budget of approximately $767,000) would have been roughly $15,300 in the current fiscal year. The Library has averaged $2,000 per year for travel and training for staff over the last several years, so an increase in such funding would be warranted. Trained staff can better serve the users of the Library and can provide a better return on the investment in the Library s resources, services, and technology. The satisfaction of the Library s users will increase, and the Library will be more likely to accomplish its mission and achieve its goals. By contrast, if the Library fails to provide the Library s staff with adequate training, service to the Library s users will degrade. Recommendation 8.6. Identify other sources of funding for staff training. Library budget. The most obvious source of funding for staff training is the Library s annual operating budget. The Library should include sufficient funds to provide training to its staff members in its annual budget request. A reasonable target is , RB Software & Consulting, Inc. 8. Staffing and Staff Training

70 Edgecombe Community College Library 69 2 per cent of the Library s personnel expenditures. The funds devoted to staff training would have a substantial return on the investment, would protect the investment that the college has already made in the Library, and would provide tangible benefits to the faculty and students of the Edgecombe Community College. Grants and scholarships. Unfortunately, the State Library of North Carolina s Career Enrichment Grant Program, a program to aid North Carolina library staff by funding participation in selected library conferences, has not funded in recent years. Nevertheless, Library staff should follow the State Library s Train Station Website at in the event that this program is funded again in the future. Otherwise, staff should be aware of awards, grants, or scholarships that conferences and associations make available for attendees. The best source of information about these awards is , RB Software & Consulting, Inc. 8. Staffing and Staff Training

71 Edgecombe Community College Library Funding ASSESSMENT OF THE CURRENT SITUATION A strategic plan should address the need for funds to implement the plan and its goals and objectives. Furthermore, funds must be budgeted annually to maintain existing resources and services, to update or replace obsolete technology on a regularly scheduled basis, and to provide necessary staff support. Specific funding options have been explored for each of the recommendations made in this report, and the current recommendation discusses funding in more general terms. The Edgecombe Community College Library currently receives funding primarily from Edgecombe Community College. In addition, the Library receives occasional funding through federal aid from the Library Services and Technology Act, which is administered by the State Library of North Carolina. Edgecombe Community College. According to the most recent statistics available, in , the Library s fiscal year budget was $132 per FTE student, all of which came from the Edgecombe Community College. LSTA. Federal funding to libraries in the United States is provided primarily through the Library Services and Technology Act (LSTA), which is administered in each state by the state library. In North Carolina, LSTA funds are administered by the State Library of North Carolina, in conjunction with a Five Year Plan for Implementation and an LSTA Advisory Committee, which is composed of leaders from the state s library community. Since , the Edgecombe Community College Library has received only one grant under this program, the $26,593 grant that made this strategic plan possible , RB Software & Consulting, Inc. 9. Funding

72 Edgecombe Community College Library 71 Non-governmental sources. No noteworthy grants or other outside funding have been received by the Edgecombe Community College Library in the recent past. The Edgecombe Community College Library should explore alternatives for funding the new goals and objectives of its strategic plan. Funds must be obtained to maintain existing resources and services, to update or replace obsolete technology on a regularly scheduled basis, and to provide necessary staff support. In some cases, this will entail seeking continued or increased funding from existing sources. In other cases, the Library staff must identify and pursue new sources of funding. RECOMMENDATIONS Recommendation 9.1. Pursue increased funding from the Edgecombe Community College. As noted earlier, the Library s fiscal year budget was $132 per FTE student, all of which came from the Edgecombe Community College. This amount ranked 42nd among the 58 community colleges in North Carolina, i.e., in the bottom one third. Clearly, a higher level of funding will be needed to support the goals and objectives of the Library s strategic plan and to ensure that the Library is able to fulfill its mission of providing instruction to ECC students and local patrons in effective use and evaluation of information. Library staff, college administrators, and other supporters of the Library need to be aware of the need to work hard for increased local funding to the Library. Actions to achieve these goals include: Communicating the importance of the Library s funding to college administrators. Any reduction in funding from the College would make it difficult for the Library to provide adequate services to its users and to implement the recommendations of its strategic plan , RB Software & Consulting, Inc. 9. Funding

73 Edgecombe Community College Library 72 Communicating the importance of the Edgecombe Community College Library to the College. According to the latest academic library data available, 7 the Edgecombe Community College Library is the busiest community college library in North Carolina, based on service units per FTE student. This heavy use reflects the importance of the Edgecombe Community College Library to students, faculty, and staff on campus. Showing that the Library s staff are working hard to identify and pursue other sources of funding. It is important that college administrators understand that members of the Library staff are making every possible effort to find alternative sources of funding. Recommendation 9.2. Pursue grants from the State Library s LSTA program. As noted above, the State Library of North Carolina administers federal funding to public libraries in the state through various grants programs, which are funded by the Library Services and Technology Act (LSTA). Since , the Edgecombe Community College Library has received only one grant under this program, the $26,593 grant that made this strategic plan possible. This lack of LSTA funding indicates that such funding could be more aggressively pursued. Actions to achieve this goal include: Being aware of LSTA grant programs and pursuing those that are pertinent to the Library s goals. LSTA grant programs have been mentioned in conjunction with several of the recommendations made in this plan, and the Library staff should work to obtain these grants. Communicating the importance of federal funding to Congressional representatives. It is particularly important that those in Congress be aware of the local impact of federal money. 7 National Center for Education Statistics, Library Statistics Program, Academic Libraries. URL: https://nces.ed.gov/surveys/libraries/academic.asp , RB Software & Consulting, Inc. 9. Funding

74 Edgecombe Community College Library 73 Recommendation 9.3. Pursue grants from non-governmental sources. The Foundation Center s report (Foundation Growth and Giving Estimates: Current Outlook, 2012 Edition, available on the Web at gainknowledge/research/pdf/fgge11.pdf) reports that there are more than 76,600 grant making foundations in the United States and that these organizations made grants totaling $46.9 billion in It may be possible for the Edgecombe Community College Library to obtain grants from private companies and foundations, but these require that the staff members identify such grants and apply for them. The following actions may help the staff in these efforts: Being familiar with Web and print resources for information on foundations, including the following: o The Foundation Center (http://foundationcenter.org/) provides a wide range of information on philanthropy in the United States. Of particular interest is the Foundation Finder, a free database that provides basic information on 80,000 private and community foundations. The Foundation Directory Online provides more information on the foundations but is available only through subscription. o GuideStar: The National Database of Nonprofit Organizations (http://www2.guidestar.org/home.aspx) also provides a free searchable database of information on foundations and other nonprofit organizations. o Noza (https://www.nozasearch.com/) provides a similar free database of information on foundations. Monitoring the Library Grants blog at The blog is maintained by Stephanie Gerding and Pam MacKellar, whose book (Grants for Libraries: A How-to-Do-It Manual, Neal-Schuman 2006) should also be consulted , RB Software & Consulting, Inc. 9. Funding

75 Edgecombe Community College Library 74 Being aware of the fundraising process. Two older articles from North Carolina Libraries (Joline R. Ezzell s A Twelve-Step Program for Stronger Grant Proposals, North Carolina Libraries 53 [Spring 1995]: 6 7; and Steve Sumerford, Careful Planning: The Fundraising Edge, North Carolina Libraries 53 [Spring 1995]: 3 5) may prove helpful to staff of the Edgecombe Community College Library. Recommendation 9.4. Consider establishing a Friends of the Library group. The Edgecombe Community College Library does not currently have a Friends of the Library group, and staff may wish to investigate creating one. Such groups are typically established as non-profit organizations and are thereby able to conduct fund raising activities for their libraries through memberships and special events, such as lectures and performance series. Friends groups usually include alumni, faculty, students, community members, and corporate partners among their members and may offer benefits to members, including library borrowing privileges. Examples of Friends groups among North Carolina s academic libraries include the groups at Duke University (http://library.duke.edu/support/friends), North Carolina State University (http://www.lib.ncsu.edu/giving/friends), UNC Chapel Hill (http://library.unc.edu/fol/), and UNC Greensboro (http://library.uncg.edu/giving/friends_of_the_libraries/) , RB Software & Consulting, Inc. 9. Funding

76 Edgecombe Community College Library Ongoing Assessment ASSESSMENT OF THE CURRENT SITUATION A process to guarantee that ongoing assessment of the Library s strategic plan takes place is necessary to ensure that the goals and objectives of the Edgecombe Community College Library s strategic plan are actually implemented and that Library staff members are aware of new challenges and opportunities. Ongoing assessment is especially important for the Edgecombe Community College Library because of several factors: The Library has limited funding, ranking 42nd among the state s 58 community college libraries in total expenditures per FTE student. The Library has relatively few professional staff, ranking 52nd among the 58 community colleges in North Carolina in terms of professional staff per FTE student. The Library staff are extremely busy serving their users, ranking 3rd out of 58 in terms service units per FTE staff, a standard measure of staff activity. Because staff are so busy serving users, they do not always have the time needed to focus on long-range strategic planning. The Library and the College serve a high-minority, low-income population that requires a high level of assistance. Rapid changes in higher education are having a significant impact on the ways in which library service is delivered. For all of these reasons, a good planning process and a good process to measure the Library s progress in meeting to goals and objectives of its plan are needed to ensure that the Library continues to meet the demands of its users and that , RB Software & Consulting, Inc. 10. Ongoing Assessment

77 Edgecombe Community College Library 76 the College receives the best return on its investment in the Library s services and resources. Because there are relatively few professional staff members to oversee the Library s strategic planning and because they are so busy, the Edgecombe Community College Library staff need to focus on the implementation of their strategic plan and need to be aware of technological and educational trends in order to be as efficient and effective as possible. RECOMMENDATIONS Recommendation Continually evaluate and update the strategic plan. An evaluation process is needed to ensure that the recommendations of the Edgecombe Community College Library s strategic plan are actually being implemented. This is best done on a regular basis (at least annually) at staff meetings. Periodic progress reports can also be made to the Library Advisory Committee. The easiest way to evaluate the strategic plan is to tie the evaluation process to the list of recommendations made in the report. The evaluation process would then be a simple matter of determining whether specific recommendations have been successfully implemented. If recommendations have not been implemented, then Library staff should examine the obstacles to putting these into place and determine an action plan for overcoming the obstacles. A similar process may be used to periodically update the plan. Because changes that impact the Library (including curricular and technology changes) occur so rapidly, the Library staff should review the strategic plan on a regular basis to determine whether it is still relevant or whether new challenges and opportunities should be incorporated into it. Proposed changes to the plan should be submitted to and approved by the Library Advisory Committee. Finally, staff should remember that this plan covers a five-year period, from 2014 to At the end of this five-year period, a new plan will need to be developed. If the Library staff are interested in developing a new strategic plan at the end of the five-year , RB Software & Consulting, Inc. 10. Ongoing Assessment

78 Edgecombe Community College Library 77 period covered by the current plan, i.e., in 2018, then they should consider applying for another EZ Planning Grant from the State Library of North Carolina to fund the development of an updated technology plan. This grant program supports libraries seeking to engage in effective planning [including] fees for the services of a qualified consultant(s) to help carry out planning activities. Strategic/Long-Range planning for programs and services for current or future library users, including community needs assessments is listed as one of the types of planning supported by the grant program. For more details about this grant program, staff should consult the grant guidelines at Recommendation Survey user satisfaction. The Library staff should consider conducting periodic surveys of users to determine the impact of Library activities, including the implementation of the recommendations of its strategic plan. Library users can be surveyed, for example, to determine how satisfied they are with any new or expanded technologies, with RFID, and with other changes recommended in this plan. The Library staff may wish to conduct Web-based surveys of users using a service like SurveyMonkey (http://www.surveymonkey.com/), which provides subscriptions at $20 per month for 1000 responses per month or $200 per year for unlimited responses. The Library should also consider an online suggestion box on its Website. Such a suggestion box would allow students, faculty, and staff to provide feedback to the Library staff about any issues of concern that may arise. Such a form would provide the library with ongoing feedback from its users and would also give users a sense of participation in the direction of the library. Good examples of such online suggestion boxes include the form for comments and suggestions on the Central Piedmont Community College Website at and the Suggestion Box provided by Elizabeth City State University s G.R. Little Library at , RB Software & Consulting, Inc. 10. Ongoing Assessment

79 Edgecombe Community College Library 78 Recommendation Review and assess emerging technologies. Because of the rapidly changing nature of the technologies in particular, any library s strategic plan should include a review and assessment of emerging technologies as they relate to the Library s future service goals. In particular, the Library staff should remain aware of developments in library technology by attending state and national conferences, including the biennial conference of the North Carolina Library Association and the annual midwinter and summer conferences of the American Library Association. Staff who attend these conferences can attend programs that highlight innovative uses of the technology in other libraries and can visit the exhibits to learn about the latest developments by technology vendors. The Library staff should also be aware of what other libraries are doing to use the technologies in innovative ways. Staff can gather ideas through attending conferences such as those mentioned above. In addition, a number of other Web resources also provide information on the application of new technologies in libraries. These include blogs like the Librarian in Black (http://librarianinblack.net/librarianinblack/), Library Success: A Best Practices Wiki (http://www.libsuccess.org/main_page), Marshall Breeding s Library Technology Guides (http://www.librarytechnology.org/), and TechSoup for Libraries (http://www.techsoupforlibraries.org/). Some of these provide RSS feeds, which allow staff to easily subscribe to updates, or Twitter feeds, which also provide an easy way of following updates. As noted in section 8, Staffing and Staff Training, the costs associated with staff attending conferences may be offset by grants and scholarships that are made available by conferences and associations for attendees. The best source of information about these awards is , RB Software & Consulting, Inc. 10. Ongoing Assessment

80 Edgecombe Community College Library 79 Recommendation Be aware of the College s planning and assessment process. The Edgecombe Community College has its own planning and assessment process, which is depicted at userupload/general/ie_chart_8.08_ol.pdf. This Plan Do Study Act process captures the ongoing nature of strategic planning, and Library staff should be aware of how their efforts fit into this process. In particular, staff should note that the Plan part of the cycle represents just one quarter of the full cycle. After the planning process has been completed, the library has to implement the plan ( Do ), measure its progress towards meeting the objectives spelled out in the plan ( Study ), and make adjustments based on what it has learned ( Act ) , RB Software & Consulting, Inc. 10. Ongoing Assessment

81 Edgecombe Community College Library 80 Appendix A Notes from Focus Groups and Library Advisory Committee Meetings Notes from Focus Group Session August 19, 2013 Edgecombe Community College Staff 23 staff members For what kind of activities and resources do you use library? DVD s Books AV equipment Magazines Databases What is the library good at? Sending s Taking good care of anyone who goes in Interlibrary loan, If the library could improve, what could they do better? More quiet study areas More spaces for collaboration More staff , RB Software & Consulting, Inc. Appendix A

82 Edgecombe Community College Library 81 More people who could help patrons. What future trends do think the library should be aware of? EBooks Streaming videos Taking care of online students Fewer students coming into library. For non-library users. What why don t you use the library? I don t have time and don t need the resources of the library but I send my students. Some students say they do not have to go to library because they have a computer and internet at home. One problem is space. We run out of space in the Library. For non-users, what would make you more likely to use the library? Redesignate computer labs to take some stress away from the library. I do not use the library for my own personal use. Some people may not use it because they are unaware of the non academic resources. For non-users, what would make you more likely to use the library? (cont.) Better advertising tools. Better marketing. Facebook, Twitter, other social media People don t realize it is okay to walk in and look around. You don t need an agenda just browse. I think you do a fine job with students. Students report that library staff helps them. Library fines keep students from registering for con ed. Put notes in the data field. The more notes you can give, the better. Is there space for students to bring laptops? Yes , RB Software & Consulting, Inc. Appendix A

83 Edgecombe Community College Library 82 Notes from Focus Group Session August 19, 2013 Edgecombe Community College Faculty 68 faculty members, 15 of whom were department heads, and 1 of whom was a Dean For what kind of activities and resources do you use library? DVD s AV equipment NC Live Books Take classes in for library orientation Reference materials Periodicals Orientations for library for online students. What is the library good at? Working with students. Developing Lib Guides. Receptive to ordering resources, developing online tutorials to instruct students how to use various resources. They help getting space for small study groups. They work with financial aid forms. Print management. They have computer access for students , RB Software & Consulting, Inc. Appendix A

84 Edgecombe Community College Library 83 What could the library do better? Feed the students. Do a Starbucks. Better wifi. More places to plug in laptops. Better access to more academic serials that are program specific resources like radiology, medical assisting, and respiratory therapy. Improve aesthetics on Tarboro campus. Small spaces for collaborative groups. Have some computer rooms where students can review videos etc. Provide a room that has a Skype exchange space, Online book checkout. Online content would be across platforms. A station where students can look up their text books. What future trends do think the library should be aware of? Cloud computing. Infrastructure needs to keep up. Books are becoming obsolete. Change the library to have spaces for collaboration. Noise cancellation technology. More space. Separate building for the library. On-demand media. Streaming video. Electronic digital library. Rare books historic archives and traditional learning media will continue to be needed. More computers. For students. Comfy chairs , RB Software & Consulting, Inc. Appendix A

85 Edgecombe Community College Library 84 Mobile computing is going to take over the world. Build a more seamless and robust virtual library. For non-library users. What why don t you use the library? Coffee, find everything online. There are resources without going to library. We don t have time. The library is located in a remote building. Newer version, quicker, easier online. The online content is not available that I need. Search engines are so robust that asking a librarian is no longer necessary. Students won t read unless they are forced. They don t read periodicals and books unless required. For non-users, what would make you more likely to use the library? Not enough fiction. More pleasure reading books. What are librarians doing nationwide to protect their positions? Barnes and Nobles has turned into more like a library without a quiet zone. More book store approach. Put a red box in the library. Library must change to keep up with trends. Libraries have been around 2000 years. They are unlikely to go away. Where do you go for book signings? More community involvement. Letting the community know what the library has , RB Software & Consulting, Inc. Appendix A

86 Edgecombe Community College Library 85 Written Comments from Focus Group Sessions August 19, 2013 What library resources do you use? Periodicals AV equipment Books Videos, Laptop cart, TV/cart Check out books Movies, Lib Guides Order books for resources, NC Wise Scan magazines and journals, Overflow computer use, Read newspaper NC Live, DVD s Journal articles Orientation sessions, AV equipment Reference collection, North Carolina materials Laptops for individual use, Books in the historic preservation sections Kiplinger newsletter and newspapers Copier, laminator , RB Software & Consulting, Inc. Appendix A

87 Edgecombe Community College Library 86 Databases What does the library do well? Asks for input for adding to collection. Meets students technology needs Friendly Updating resources, Collection Help students do non-library stuff like financial aid, Help students with word processing and printing, Keeps updating best seller list, New books, New Nooks Good hours for faculty and students Good online tutorials, Maintain a good local history section, The library staff in both locations are exceptionally helpful. The library staff is one of the most vital resources. Library staff helps faculty and students. Very helpful, willing to find outside resources. Everything!! Posts information with local news. Keeping students and faculty informed. What could the library do better? Provide/offer access to the Oxford Dictionary online. Maintain a clipping file of regional materials and have it available not in storage Teach about primary sources , RB Software & Consulting, Inc. Appendix A

88 Edgecombe Community College Library 87 Don t teach that everything is online. Subscribe to more magazines and journals Have more student response systems. Have more areas for student collaboration Do more for online students. What future trends do you think the library should be aware of? Cloud computing Continue to maintain rare books, manuscripts, and historic archival resources, as these will continue to be important educational tools. I would like for our department specific catalog We need more and more computers. Electronic media. Have more electronic books. Streaming video; more students are online For non-users, what why don t you use the library? The library has little information for the automotive technical information. Library is too far away from my classroom. Not enough fiction books, not enough time in my day to use library There is not enough space Using the library is not an essential part of my job For non-users, what would make you more likely to use the library? The library needs to retain its identity as a place or environment for intellectual formation, a place that stimulates the desire to learn. Deliver equipment to classroom and pick up , RB Software & Consulting, Inc. Appendix A

89 Edgecombe Community College Library 88 Notes from Library Advisory Committee Meetings October 22, 2013 What library resources do you use? Staff, especially Melissa Databases The library is much more than just books Try to get students to use the whole library NC LIVE CREDO Really good but underused. Ditto the LibGuides. CREDO includes topic pages What does the library do well? Improvise Do whatever they can to help students, e.g., with computers, searching for materials Great hours open at 7:30 Good marketing, especially to faculty. Good advertising in Rocky Mount. Very responsive to faculty needs, especially adding items to the collection. Good communication with faculty. Deborah tries too involve faculty in building up specific sections. What could the library do better? Needs more personnel Students go to the desk and often find that the person there is too busy. Customer service may suffer. May need staff with specific technical skills, e.g., Word, Microsoft Office. Have a lot of tech questions. Takes away from helping students find books, etc. Lots of tech issues , RB Software & Consulting, Inc. Appendix A

90 Edgecombe Community College Library 89 Notes from Focus Group Session November 19, 2013 Edgecombe Community College Students For what kind of activities and resources do you use library? Computers Staff Books Printers Online databases through NC LIVE Microsoft Word, Excel software Quiet place to take tests, study What is the library good at? Computers Printing North Carolina Room Also open to the public Staff are usually helpful and are approachable Good hours People who work in the library are very knowledgeable Have resources textbooks, magazines, newspapers to help with classes What could the library do better? More current newspapers, especially from major cities Needs to be easier to find what I m looking for on a specific topic More computers Having laptops or tablets to check out would be great , RB Software & Consulting, Inc. Appendix A

91 Edgecombe Community College Library 90 Allow books to be renewed online Stronger wifi, extending outside the building Have book clubs, both face-to-face and online Have a broader selection of books, especially to support my research Have newer books Space is awkward Lighting is not good Chairs are too heavy, uncomfortable Computers should be in a lab, not in the library Need better balance between everything being on the computer and having traditional books Have up to date software, like Microsoft Office 2013 Time on computers should be limited for those who aren t doing school work More computers Having laptops to check out More space Needs to be quieter so that students can focus on their work Can take out lounge furniture and put computers in their place Free printing A smartphone app would be interesting For non-library users. What why don t you use the library? Too busy Would you be interested in a course on information or library skills? Yes, a lot of people would go, even if it was non-credit. Some instructors might be willing to give extra credit for such a course. Such a course would improve our grades in other classes , RB Software & Consulting, Inc. Appendix A

92 Edgecombe Community College Library 91 Might do it if extra credit were offered What do you think of the library s Website? It s useful , RB Software & Consulting, Inc. Appendix A

93 Edgecombe Community College Library 92 Appendix B Survey of Students, Faculty, and Staff During the last half of January 2014 and the first half of February 2014, the Edgecombe Community College Library conducted a survey of students, staff, and faculty via the Web. A total of 333 individuals responded. Status As Table B-1 shows, over four fifths of the respondents to the survey (82 per cent) were students. This is not surprising, given that students represent the largest number of individuals on the Edgecombe Community College campuses. No other group represented more than 7 per cent of the total respondents. 8 Table B-1. Status of Survey Respondents Status Number Percentage (N = 332) Student % Staff Full Time 23 7% Faculty Full Time 18 5% Early College 7 2% Faculty Part Time 7 2% Staff Part Time 4 1% Community User 2 1% 8 Subsequent analysis divides the respondents into two broad groups: students and faculty-staff. Students include those whose status was Student and Early College. Faculty-staff includes those whose status was Faculty Full Time, Faculty Part Time, Staff Full Time, and Staff Part Time. There were 278 respondents in the student category and 52 respondents in the faculty-staff category , RB Software & Consulting, Inc. Appendix B

94 Edgecombe Community College Library 93 Majors and Departments The largest number of respondents among students were Nursing (14 per cent), Early Childhood (10 per cent), followed by Criminal Justice (8 per cent), Business Administration (7 per cent), and Medical Office Administration (7 per cent). Faculty and staff represented a number of programs, with Nursing (14 per cent) and Student Services (10 per cent) having the largest number of respondents. On-Campus vs Online Respondents were also asked to indicate their status as exclusively or primarily on-campus or online. As Table B-2 shows, the majority of student respondents were primarily on-campus (38 per cent) or exclusively on-campus (35 per cent). By contrast, more than half of faculty and staff were exclusively on-campus (54 per cent). This is largely due to the fact that nearly three fourths of staff (73 per cent) were exclusively on campus; only 42 per cent of faculty were exclusively on-campus. Table B-2. On-Campus vs Online Status of Student Respondents Status Students Faculty and Staff Primarily on-campus 38% 36% Exclusively on-campus 35% 54% Primarily online 17% 5% Exclusively online 10% 5% , RB Software & Consulting, Inc. Appendix B

95 Edgecombe Community College Library 94 Location Most Often Used The survey asked respondents to indicate the location that they most often used; 321 individuals responded, and the results are shown in Table B-3. Students were almost equally split between the two campuses, with 52 per cent reporting that they use the Tarboro campus the most and 42 per cent saying that they use the Rocky Mount campus the most. By contrast, the faculty and staff were twice as likely to report using the Tarboro campus the most. This result was the same for faculty and for staff. Table B-3. Location Most Often Used by Survey Respondents Campus Students Faculty and Staff Rocky Mount 48% 33% Tarboro 52% 67% Frequency of Use LRC Respondents were asked how frequently they visited the Edgecombe Community College Library in a typical semester. Table B-4 on the following page shows the results. Students were more frequent users of the library than were faculty and staff. Of the 51 faculty and staff respondents, the largest group (45 per cent) visited the library monthly, and another 25 per cent visited the library weekly. Of the 272 student respondents, 40 per cent visited the library weekly, and 28 per cent visited the library monthly. Students were more frequent users of the library, with 61 per cent visiting at least weekly , RB Software & Consulting, Inc. Appendix B

96 Edgecombe Community College Library 95 Table B-4. Percentage of Respondents Visiting the Library in a Typical Semester Frequency Students Faculty and Staff Never 10% 16% Monthly 28% 45% Weekly 40% 25% Daily 21% 14% Respondents were also asked how frequently they used the library s resources and services outside the library in a typical semester. Table B-5 shows the results. Again, students were more frequent users of the library s resources and services outside the library than were faculty and staff, with over half the students (51 per cent) using those resources and services remotely on a weekly or daily basis, compared with only 27 per cent of faculty and staff. Both groups tended to use the library s resources and services outside the library less frequently than they visited the library, although for students, this difference was less dramatic. While 61 per cent of students visited the library on a weekly or daily basis, 51 per cent used the library remotely at the same frequency. By contrast, 39 per cent of faculty and staff visited the library on a weekly or daily basis, but only 27 per cent used the library remotely at the same frequency. Library staff may wish to more aggressively market the fact that many library resources and services are available from outside the library. Table B-5. Percentage of Respondents Using Library s Resources and Services Outside the Library in a Typical Semester Frequency Students Faculty and Staff Never 13% 33% Monthly 36% 40% Weekly 37% 20% Daily 14% 7% , RB Software & Consulting, Inc. Appendix B

97 Edgecombe Community College Library 96 Frequency of Use Library Resources and Services Respondents were asked to indicate how frequently they used specific library resources and services in a typical semester. The percentages of respondents who reported using the resource or service at least weekly (i.e., on a daily or weekly basis) are shown in Table B-6 on the following page. The most frequently used resources and services were technology related. For students, the most popular resources or services were the computers for , which 62 per cent of students reported using at least weekly. Computers for browsing the Internet (55 per cent), wireless Internet access (51 per cent), computers for Microsoft software (50 per cent), and printing from the computers (50 per cent) were also used frequently by at least half of the student respondents. For students, the least frequently used resource or service was interlibrary loan, which only 4 per cent of students reported using on a daily or weekly basis. Other less frequently used resources and services were the Nooks (5 per cent), ADAM Interactive Anatomy (8 per cent), and popular fiction (9 per cent). The most frequently used resources for faculty and staff were similar, with 27 per cent using wireless Internet access at least weekly. Another 23 per cent listed computers for Microsoft software, 21 per cent listed the computers for , and 21 per cent listed computers for browsing the Internet. These resources and services were used less frequently by faculty and staff than by students, but this is not surprising, because faculty and staff are more likely to have their own computers and to not use those in the library. The least frequently used resource for faculty and staff was the ADAM Interactive Anatomy, which no faculty or staff respondent reported using on a daily or weekly basis. Other infrequently used resources and services included the book collections (2 per cent), the Nooks (2 per cent), the Credo reference database (4 per cent), and the instruction and classes provided by the library staff (4 per cent) , RB Software & Consulting, Inc. Appendix B

98 Edgecombe Community College Library 97 Table B-6. Percentage of Respondents Using LRC Resources and Services at Least Weekly in a Typical Semester Resource or Service Students Faculty and Staff ADAM Interactive Anatomy 8% 0% Ask a Librarian service 30% 8% Book collections 10% 2% Circulation (Checking out materials) 14% 8% Computers Blackboard 44% 10% Computers Browsing the Internet 55% 21% Computers 62% 21% Computers Microsoft software 50% 23% Credo Reference database 13% 4% Instruction and classes provided by library staff 18% 4% Interlibrary loan 4% 6% LibGuides 10% 8% Library facility 31% 15% Library staff 24% 17% Library s online catalog 18% 15% Library s Website 27% 15% Magazines and journals in print 18% 19% NC LIVE databases 24% 15% Nooks 5% 2% Popular fiction 9% 8% Printing from computers 50% 17% Reference service 21% 10% Videos 15% 10% Wireless Internet access 51% 27% Library staff may wish to use these results to help market the library s resources and services or to determine which resources and services to offer , RB Software & Consulting, Inc. Appendix B

99 Edgecombe Community College Library 98 Satisfaction with LRC Resources and Services Respondents were asked to indicate their level of satisfaction with specific library resources and services. The percentages of respondents who rated the resource or service as excellent are shown in Table B-7 on the following page. For students, the computers for were the most likely resource or service to be rated as excellent, with 55 per cent of students giving that rating. The computers for browsing the Internet (54 per cent), the computers for Microsoft software (52 per cent), printing from the computers (50 per cent), and wireless Internet access (50 per cent) were also rated as excellent by at least half the students. For students, the computers for were the most likely resource or service to be rated as excellent The resources and services least likely to be rated as excellent by the students included the Nooks (27 per cent), interlibrary loan (28 per cent), the ADAM Interactive Anatomy (29 per cent), and the LibGuides (29 per cent). It is not clear whether the students had problems with any of these resources and services or whether these were just not heavily used. Faculty and staff were most likely to rate the library staff as excellent; 52 per cent of faculty and staff gave the library staff an excellent rating. Circulation (42 per cent) and the Ask a Library service (40 per cent) were also rated as excellent by at least 40 per cent of the faculty and staff respondents. The resources and services least likely to be rated as excellent by the faculty and staff included the Nooks (15 per cent), the ADAM Interactive Anatomy (15 per cent), and the videos (17 per cent). Again, it is not clear whether the students had problems with any of these resources and services or whether these were just not heavily used. Interestingly, students were more likely than faculty and staff to rate the library s resources and services as excellent. It is not clear why this is the case, although the largest differences were seen for the resources and services that were most heavily used by the students (the computers, the wireless Internet access, and printing from the computers). The faculty rated only three resources or services more highly than did the , RB Software & Consulting, Inc. Appendix B

100 Edgecombe Community College Library 99 students; these were the library staff, circulation (i.e., checking out materials), and interlibrary loans. None of the differences in these areas was large, however. Table B-7. Percentage of Respondents Rating LRC Resources and Services as Excellent Resource or Service Students Faculty and Staff ADAM Interactive Anatomy 29% 15% Ask a Librarian service 44% 40% Book collections 33% 19% Circulation (Checking out materials) 37% 42% Computers Blackboard 43% 19% Computers Browsing the Internet 54% 29% Computers 55% 27% Computers Microsoft software 52% 27% Credo Reference database 33% 19% Instruction and classes provided by library staff 34% 25% Interlibrary loan 28% 31% LibGuides 29% 19% Library facility 41% 29% Library staff 45% 52% Library s online catalog 36% 35% Library s Website 39% 27% Magazines and journals in print 37% 25% NC LIVE databases 41% 33% Nooks 27% 15% Popular fiction 32% 21% Printing from computers 50% 31% Reference service 41% 27% Videos 33% 17% Wireless Internet access 50% 25% , RB Software & Consulting, Inc. Appendix B

101 Edgecombe Community College Library 100 Suggested Improvements Respondents were asked to indicate which potential improvements they would like to see at the Edgecombe Community College Library. Table B-8 shows the percentages of respondents who selected each potential improvement. Table B-8. Percentage of Respondents Selecting Potential Improvements at the Library Improvement Students Faculty and Staff Bigger, better computer lab 48% 50% Cafe or coffee shop 55% 40% Charging stations for cell phones and devices 48% 37% Ebooks 24% 31% Greater speed of Internet connection 30% 19% Group study space 35% 42% Individual study space 37% 40% Loaning electronic equipment for students (laptops, tablets) 40% 21% More books 18% 25% More comfortable learning environment 20% 17% More computers 54% 37% More online databases 12% 13% More magazines and journals in print 12% 10% More magazines and journals online 11% 8% More staff 10% 10% Outlets for laptops 43% 38% Quiet space 32% 42% Study space 32% 38% Other (please specify) 5% 13% For students, the most popular of the suggested improvements was a café or coffee shop; 55 per cent of students chose this potential improvement. A café or coffee , RB Software & Consulting, Inc. Appendix B

102 Edgecombe Community College Library 101 shop was the fourth most popular choice for faculty and staff, selected by 40 per cent of those respondents. Over half the students (54 per cent) also listed more computers as an improvement that they would like to see. A bigger, better computer lab (48 per cent) and charging stations for cell phones and devices (48 per cent) were also popular among the students. The top choice among faculty and staff was a bigger, better computer lab (50 per cent). Group study space (42 per cent) and quiet space (42 per cent) were the next most frequently selected improvements by faculty and staff. The greatest divergence between the two groups was found for loaning electronic equipment for students (laptops, tablets), which was far more popular among students (40 per cent of whom selected that option) than among faculty and staff (21 per cent). Students were also more likely to select more computers (54 per cent) than were faculty and staff (37 per cent). For students, the most popular improvement to the library was a café or coffee shop. Information Literacy Skills Because the library staff are interested in developing a definition for information literacy, the survey asked respondents to indicate which of a number of information literacy skills are important to them. The results are shown in Table B-9 on the following page. The students were most likely to list three information literacy skills as important: knowing how to use information effectively to accomplish a specific purpose (94 per cent); knowing how to access the information that you need in an effective and efficient manner (93 per cent); and knowing how to critically evaluate the information that you find (91 per cent). The same three skills were most likely to be listed as important by faculty as well , RB Software & Consulting, Inc. Appendix B

103 Edgecombe Community College Library 102 Table B-9. Percentage of Respondents Rating Information Literacy Skills as Important Skill Knowing how to determine the extent of information that you need Knowing how to access the information that you need in an effective and efficient manner Knowing how to critically evaluate the information that you find Knowing how to incorporate the information that you find with what you already know about a topic Knowing how to use information effectively to accomplish a specific purpose Understanding the economic, ethical, legal, and social issues surrounding the use of information Students Faculty and Staff 89% 73% 93% 88% 91% 88% 90% 81% 94% 87% 86% 67% Overall satisfaction with the LRC The survey measured overall satisfaction with the Edgecombe Community College Library by asking respondents whether they would recommend that someone (another student, faculty member, or staff member) use the library. The results were 95% of students and 98% of faculty and staff would recommend the library to others. very positive; 95 per cent of students and 98 per cent of faculty and staff stated that they would recommend the library to others. Respondents were asked to explain why they would or would not recommend that someone use the library. Only three of those who would not recommend the library gave reasons. These included: I don t use it. I find most of what I want online or at the [public] library (Braswell). Not much resources in there , RB Software & Consulting, Inc. Appendix B

104 Edgecombe Community College Library 103 The responses for those who would recommend the library are shown in Table B-10 below and on the following pages. Some of the more common themes include: The library staff. Typical were the comments that The library staff is very professional and courteous and Wonderful staff who are happy to help you find what you need. The resources in general. One respondent stated, I would recommend that fellow students use the library because the variety of resources available can benefit students and ensure success in completing courses. The computers. As one respondent noted, it is a very useful place, especially if you don't have a computer at home or printer. Another one pointed out that every one does not own a home computer. The library as a place to study. It is a quiet place to conduct research and study, said one respondent. It s a quiet environment in which you are able to focus and if you need assistance you could be provided with help, said another. Table B-10. Reasons Given for Recommending that Someone Use the Library Reason A great resource to have, my first semester would not have been successful without the library and staff. Anything you need its there B/C it's helpful in everyway Because it got good resources you find just about everything you need and the staff are very helpful Because every one does not own a home computer to get the information that they may need Because if you cannot find what your looking for ask the staff they will be then happy to help you Because it has useful resources Because it have lots of help to help you be success in your major and college life , RB Software & Consulting, Inc. Appendix B

105 Edgecombe Community College Library 104 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason Because it is convenient and enables a student to enhance their success in their classes Because it is very convenient to those students that do not have a computer home or the material that they may need to do an assignment for class Because it's a good place to find your research in Because it's there free of charge if you need it. Because its a peaceful area Because its helpful Because its quiet and you can uses the sources to catch up on work that is due or behind. Because its very helpful Because over all its a well kept environment Because services are good and helps you! Because the library is very helpful with classes students have and the staff is friendly. Because the staff in the Lib are very friendly and they don't mind helping you. Because the staff is very helpful if you need assistance finding anything. The computers are easy to use and books are easy to find Because the staff members are very helpful and have great attitudes about their work. Because the staff that work in the library helps you out a lot. I've put them to the test. Because they will give you the best resources to complete whatever you need. Because you are able to find information and also the ability to access outside resources to complete your research. Because you can usually get what you need, quickly and it s a reliable source. Because you will find great information using the Library resources. My teachers always recommend using the Library resources. Broad range of access to journals Convenience Easy to use, and library staff is always helpful. ECC is the best Everyone should be using the library to get credible sources for their work and to be able to study efficiently. Good quality and staff help when need it Good way to study , RB Software & Consulting, Inc. Appendix B

106 Edgecombe Community College Library 105 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason Great resources for students Great source of information Great study environment and very resourceful. Having this resource is a valuable asset for everyone. Helpful staff I can say really all libraries are helpful and useful I don't visit often. I only come in at beginning of each semester. Staff friendly, but could be a little bit friendlier with those who don't have library cards. Internet worked great, printers worked great. I feel as though that the library has a world of opportunity for my students. I recommend the Library resources, because it s helpful and resourceful. I think that it is important in staying ahead 0f your studies. I THINK THAT THE LIBRARY IS A GREAT SOURCE. THERE'S STAFF TO ASSIST YOU WITH ANYTHING THAT ONE IS LOOKING FOR. I think those students that take on campus classes should take advantage of the resources at the library. I transferred from another college and what I love about the Library staff is that they are eager to assist the students with whatever issues/problems they are having. The staff seems to enjoy their job, which makes the environment warming and welcoming for any student that needs assistance. I would advise colleagues to use the library because it is a good place to focus on studying. I would encourage departments throughout the college to collaborate with our library professionals and provide forums wherein, library staff can meet with groups of students and discuss the "how to's" relative to students using library resources to acquire a love for reading; to acquire good study skills; and to get the most out of the technology the library has to offer. Additionally, library staff should become "leaders" within our college setting. When school librarians demonstrate this kind of leadership in their daily activities, they can create an environment conducive to collaboration between themselves and classroom teachers. That, in turn, enables them to work with classroom teachers to instill a love of reading and information literacy skills in their students. Collaboration activities in which school librarians should participate, according to research, include: identifying useful materials and information for teachers, planning instruction cooperatively with teachers, providing in-service training to teachers, and teaching students both with classroom teachers and independently , RB Software & Consulting, Inc. Appendix B

107 Edgecombe Community College Library 106 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason I would recommend both students and colleague to use this Library because they are more and likely to find the things that they need or if it's not here in this Library a staff member would tell you where you can access the information that's needed. I would recommend that a fellow student or colleague use the Library or Library resources because the library has a lot of great information. The staff is friendly and willing to help and that makes a huge difference in how well we learn/access information. I would recommend that a fellow student or colleague use the Library or Library resources because it is the best place to go to when the computer labs are full, it is peaceful so you can get your done, and the library staff are very helpful. I would recommend that fellow students use the library because the variety of resources available can benefit students and ensure success in completing courses. I would recommend the library and the library resources to fellow student or colleague because they are always helpful. If you do not have access to internet, you can always go to the library. Also, it is a quite place. It allows you to find better ways of searching for information that you may need opposed to doing It on your own. It has a lot of information. It has great access times; a person can rely on help with any questions or needs. It has great resources that everyone should take advantage of. It is a good resources for information you need for class It is a good source of information. It is a great place to find resources. It is a quiet place to conduct research and study with helpful staff to assist at all times. It is a resourceful center and the staff is very nice. It is a the place to go when you need help or information It is a very useful place, especially if you don't have a computer at home or printer and when it comes to research for a class you can find most everything in the library. If you can't or have trouble there is always help It is a wonderful place with great people It is an excellent and VITAL resource for our students and faculty! It is an excellent library overall, spacious, fast internet, lots of books , RB Software & Consulting, Inc. Appendix B

108 Edgecombe Community College Library 107 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason It is convenient and provides both online and interlibrary loan resources for works that are not on-site. It is current and comprehensive It is easy to get in and out with help, when you have time. It is really helpful and makes projects and papers easier. It is the basis for help with communication skills. It is very helpful and easy to assess. It useful It's a very good library (Tarboro campus), as community colleges go. It also supplements the county and private libraries in the area. (I have never been to the library on the Rocky Mount campus, so my survey pertains entirely to Tarboro). It's the perfect place to go since all resources are readily available. It's very resourceful It's very useful Its a good quiet place to work It's a quiet environment in which you are able to focus and if you need assistance you could be provided with help It's a quiet place when you want to study and not be bothered unless you choice too It's always available if you don't have the right resources. It's easy to get in and out and It's for someone who does not have access at their home. Its quiet and a reliable place to find all the information you need Its quiet and you can get class work done between classes. Library has a wealth of information to use proper research and understanding makes it easy to study and attain great grades NICE ATMOSPHERE, HELPFUL STAFF, ALOT OF INFORMATION TO LEARN Only to use the computers there and to print papers. Overall NCC library is a great place to study and obtain information for assignments Overall, I believe it's a great resource. The computers work well, lots of books and information, helpful staff. Quiet time Resources are very helpful Staff is always willing to help , RB Software & Consulting, Inc. Appendix B

109 Edgecombe Community College Library 108 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason Tarboro campus is where I go, nice, clean, quiet and the staff is great and very friendly. The college provides this as an easy way to access information The computers are fast and it allows for students to get their work done. The ECC library is always a good place to start. The ECC library makes resources for any situation easy to find and the staff is patient and understanding when it comes to helping you. The environment is the best The librarians are really helpful and someone is always at the desk to assist you if you need help. The library has an excellent resources The library have a great collection of resources, you'll most likely find what you need from the books to internet browsing. The Library is a great place to ask questions and a very quiet place to go study at. It has resources that you need in your daily activity here at school. The library is a great place to find materials and get additional help for your classes. The library is a great place to learn things and research your topics. The library is a great resource! The library has a good environment and a nice place to research and study materials need for class. The library is a nice and quiet place The Library is a place full of information and resources. The library is always helpful at college. It gives you all the resources that you won't find anywhere else. And it's convenient. The Library is an excellent source of information and knowledgeable staff. The library is excellent place to get some peace and quiet, to be able to work. The library is sufficient. The library is the Key or Main Support System to being successful in college. It s the source for providing information to complete assignments and locate information that's requested by the instructor. It's place for research and resource. The Library accommodates those students who do not have internet and computers at home and it provides a quiet place to study and get tutorial help. The library staff is very professional and courteous and the equipment is up to date also the materials , RB Software & Consulting, Inc. Appendix B

110 Edgecombe Community College Library 109 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason The library usually have access to the material you may need and if they do not the staff is there and will help you find information if they can. The resources are very helpful and if you cannot find what you need there is someone that will help if they can. The service is great and staff is right there to help you when you need, no matter the situation they do their best The services are very informative and helpful in achieving the goals of courses. The staff are a very helpful resource to assist you with your research and how to utilize the information that you find. The staff at ECC Tarboro Campus are very patient and knowledgeable with students. The study areas are spacious and quiet. The staff is very knowledgeable about the library and all the sources are convenient. The staff were very helpful and friendly The wireless internet access is very convenient and I have used it many times when I bring in my own laptop or Ipad to the library. This allows me to access my documents and information saved on my computer/ipad that is not saved to a flash drive. There is plenty of room and comfortable couches. The fiction selection is nice and there are plenty of resources for research both online and in print. The employees are also very nice and helpful. There are enough resources to get the job done. There are resources there and it is quitter than the other labs that have computers. There are a lot of resources that can be used and found there as well. They are great To help get a better understanding on work To help the student with their study and reading skills in order to succeed in their chosen program. Using these facilities will better help you complete your work. The resources when needed to research materials are available for you. There is no time limit on computers, so you don't have to rush when working on your assignments. Usually, you can easily access the information you need for a project or paper, if not, the librarians are there to help. Very good Very helpful Very helpful , RB Software & Consulting, Inc. Appendix B

111 Edgecombe Community College Library 110 Table B-10. Reasons Given for Recommending that Someone Use the Library (Continued) Reason Very helpful and easy to use Very useful when it comes to having to find information when researching for a paper. Why, because ever library doesn t have the same information...sometimes if you can't find what you need you can find it at another library. When teachers ask you to do a research on something, you can always go to the Library and find what you need. So library don't have what you need, but so far as I been going to Edgecombe Community College I haven't had that problem...not finding what I need. Without the Library some students would not be able to complete task for classes or be prepared for assignments. It is a great resource for many people. Wonderful staff who are happy to help you find what you need. Yea, if they need the resources to learn Yes because the resources available are very helpful in some way. Yes because they have really good books you can check out all the time and they have ways to get books if you need one they do not have. Yes the library is vey helpful in helping complete my assignments. It s nice to have access to the library and all that it has to offer students. Yes, because the sources helps out a lot. Yes, but no. The Rocky Mount campus library can be very crowded at times, especially with people who aren't really utilizing it for what it should be for. Yes, I require all of my students to make use of our LRC. You can get so much help there Comments Finally, the survey asked respondents for additional comments or ideas. These are shown in Table B-11 on the following pages. Some of the more frequently mentioned themes include: Study areas, including the need for collaborative study spaces. One student explained the need in this manner: As a nursing student, we often have very large numbers of students that like to get together to study. A library being what it is, it cannot collect any number of people together for study purposes without , RB Software & Consulting, Inc. Appendix B

112 Edgecombe Community College Library 111 being very loud and disruptive to other people trying to use the same space. It would be very helpful to have a separate space where groups could gather for study time together. Areas for quiet, individual study were also recommended, and as one student put it, I wish there was a study area where groups could be held and a study area that is absolutely quiet. It would be the best of both worlds. Staff, who generally praised for being what one student called extremely helpful, polite, and courteous. Others described the library staff as Awesome or well organized or helpful and responsive to everyone's needs. Computers. Several respondents requested additional computers. As one respondent put it, I hope someday that the ECC Tarboro campus library expands and acquires more computers and printers to accommodate the growing need for technology based learning. Space. A number of respondents wanted the library facilities to have more space. One student commented that I do not use the library that often sometimes it is too crowded. Another noted that More computers and space would be nice because sometimes when I come on campus I can not use the computers or the quiet study area because it is very full. Another commented that My only frustration is with the lack of space between computers. I often take ear buds to block the noise from others sitting next to me. There is hardly space to place an open textbook on the desk , RB Software & Consulting, Inc. Appendix B

113 Edgecombe Community College Library 112 Table B-11. Comments Comment A cafe is not necessary; however, having a vending machine or something where you can get drinks and snacks somewhere in the building the library is located in would be nice. As a nursing student, we often have very large numbers of students that like to get together to study. A library being what it is, it cannot collect any number of people together for study purposes without being very loud and disruptive to other people trying to use the same space. It would be very helpful to have a separate space where groups could gather for study time together. It would be beneficial to have additional electrical outlets, as well. I have taken the habit of arriving to Tarboro early on mornings of tests and going to a local restaurant that is student-friendly for studying with some classmates. They let us spend time (and serve breakfast) while using their outlets and tables to study because we cannot really gather anywhere else that way. Better stations for students who would like to study by themselves. Cleaning should be done when students are not present Coffee shop would be cool. Continue to be a great source for all our learning needs. ECC's library is a great place and doesn't need that much to improve because it's good enough already. Even though I do not use some aspects of the library, I have in the past and feel qualified to rate the service. Additionally, I often use many services only once per semester, not monthly, weekly, or daily. Everything about ECC's library is very good; it s a great place with a lot of resources that are very useful for students. Glad to be apart of Estelle Community College Having an IT skilled person available for students who have IT questions that require immediate attention when they are unable to run over to their instructors' office, or them. Also so, since Blackboard is no longer used, replaced with Moodle for most online testing, Moodle should have been asked about in this survey... which works well, ONLY if used with Firefox. I am satisfied with the library and its services. I believe the Library could be a little bigger and a coffee shop would be nice for the cold days , RB Software & Consulting, Inc. Appendix B

114 Edgecombe Community College Library 113 Table B-11. Comments (Continued) Comment I could use the Walmart gift card, I'm not getting but $87 back from my Pell grant, I work but most of my income goes for child-support. I'm in financial hardship, and it seems nobody cares. I'm working as hard as I can and it doesn't seem to be enough, or that it matters. I just need some hope, and receiving the gift card would show me that hope of someone is listening and cares. Thank you for considering me for the chance to receive a little relief, and a glimmer of hope. I do not use the library that often sometimes it is too crowded and there is no private space to sit and work. Maybe get more material that go with all the majors the college offers. I have no other comments or ideas. I have only been in the Library one time...the staff was extremely helpful, polite, and courteous!! I hope someday that the ECC Tarboro campus library expands and acquires more computers and printers to accommodate the growing need for technology based learning. I just believe that the library and the staff are well organized as a whole. I like the library and the staff are friendly and helpful. I especially like the s you send out, letting us know about new book arrivals and brief descriptions of them. Maybe do a newsletter -- bi-monthly, quarterly or once each semester, telling us about collections you have (such as the NC collection) and different resources like online books, journals, etc. Have a section in the newsletter where we can tell you what we like or need from the library. Thanks for the survey...good job! I should use the library more. I think it should be a cubical wall made just for laptop users. I think it would be great if the library had better air conditioning. It is always pretty hot in the library. I think the LRC is awesome and always meets my needs even if it is at the last minute that I make the request! Everyone is very friendly to me too. I wish there was more room. I wish there was a study area where groups could be held and a study area that is absolutely quiet. It would be the best of both worlds. I'm new so couldn't rate how well the library performs, but based my needs on previous institution. If you never been to a campus library its a privilege to get in it. I always enjoyed being able to study there and at one , RB Software & Consulting, Inc. Appendix B

115 Edgecombe Community College Library 114 Table B-11. Comments (Continued) Comment If you're a librarian or a work-study student, you suppose to help make the library a better place. For example, keeping the library in order. I have seen that some students been telling other students what to do in the library like keeping quiet. This incident happened to me last semester and I did not like the way he came to me. He had an attitude with m and I had one back to him. Make sure that you do not have students in the library not doing your job. Is incident happen on Rocky Mount campus. Thank you. It is very helpful and useful. It was hard for me to answer number 8 since I do not use all of those resources. There was not a place to answer N/A. Julie is always very helpful in ordering DVDs for my classes and in assisting with other requests. Thank you for all your help. Many of your students are online students. How to access the materials should be clearer and more available to students. More computers and space would be nice because sometime when I come on campus in which are about three to four times a week I cannot use the computers or the quiet study area because it is very full. I have to wait until someone finish or come back after 5pm. More computers are needed, but everything else is there for the student to use the library staff is Awesome helping as much as possible I am proud to have a great library staff at the Rocky Mount campus More computers, and a bigger space for single studying and group studies More, faster computers and a more quite atmosphere. Moving the new book rack farther away from the detectors near the door so that when someone with a book is looking there, the detectors won't beep accidentally. My only frustration is with the lack of space between computers. I often take ear buds to block the noise from others sitting next to me. There is hardly space to place an open textbook on the desk. NO THE LIBRARY IS A WONDERFUL PLACE HERE AT ECC. THANK YOU. No, I haven't found anything wrong with the Library at Edgecombe...wish it was bigger! LOL I just love the staffs at Edgecombe...they are there... for you no matter what!!!!!!! Some books on learning foreign languages would be nice. Some of the questions did not apply to me, so I had to leave them blank. A choice of "not applicable" or "does not apply" would be nice , RB Software & Consulting, Inc. Appendix B

116 Edgecombe Community College Library 115 Table B-11. Comments (Continued) Comment Thank you for offering PLATO for students preparing to take the TEASE. Thanks for a job well done The ladies in the library are very helpful and they keep things in order. Thanks ladies Quiet is of the essence. The library and the resources given by the library are really helpful. I have never had a time where the library hasn't helped me when I needed. The library and whole campus needs an update. The library staff are helpful and responsive to everyone's needs. It is a pleasure to work with them! The reference databases seem useful in theory but after several tutorials both in class and outside of the classroom, I have yet to be able to successfully use NCLive, Credo Anatomy and many others. There is either always a loading error, or no documents found, or no documents to print after a long search. At this point in my studies at ECC I prefer to just avoid the online resource centers no matter how helpful they claim to be. However, I cannot help but feel as though I am missing out on a very valuable resource provided by the school. The staff are wonderful and I am very impressed!! There needs to be a space where students can study privately. The library is in the nursing building and future nurses have to study constantly. The space will be put to good use. This is my first time at ECC as a College Student I m really enjoying the Staff and Classmates here!!! I m well Pleased with the Customer Service at the Library!!!! , RB Software & Consulting, Inc. Appendix B

117 Edgecombe Community College Library 116 Appendix C Survey of Staff Technological Competencies In November 2013, staff members of the Edgecombe Community College Library were asked to complete a survey of their technological competencies. The competencies were based on the Level I and II skills listed in the Technological Competencies for Libraries in North Carolina, developed by the State Library of North Carolina to identify areas where training is needed. (See ld/education/competencies.pdf.) In all, six staff members completed the survey. The survey consisted of 89 skills or competencies, and staff members were asked whether they had a specific competency. For example, question 5 was I know how to back up files on a computer. Of the six staff members who responded to the question, five or 83 per cent stated that they had this skill; one or 17 per cent stated that they did not have this skill. Each staff member can be graded based on the percentage of Yes answers that she or he had on the survey. Using this method, five of the six staff members at the Edgecombe Community College Library scored between 90 and 99 per cent, meaning that they claimed to have almost all of the 89 competencies listed on the survey. Table C-1 on the following page displays the distribution of grades for all of the staff members who responded. As the table shows, none of the staff failed, i.e., scored below 70 per cent on the survey. The average score for the six staff members was 94 per cent , RB Software & Consulting, Inc. Appendix C

118 Edgecombe Community College Library 117 Table C-1. Distribution of Grades Among Staff Members Percentage of Yes Answers Number of Staff Percentage of Staff 100% 0 0% 90% 99% 5 83% 80% 89% 1 17% 70% 79% 0 0% Below 70% 0 0% While there are no standards for how well staff should score on these competencies, the fact that the average score for the staff was 94 per cent and that none of the Edgecombe Community College Library staff scored failed the survey suggests that the staff are fairly knowledgeable about the technologies being used by the library. In fact, the average score of 94 per cent is the highest achieved by any library staff that this consultant has surveyed. Nevertheless, the survey did reveal some areas in which staff are less knowledgeable. If the Edgecombe Community College Library does decide to offer staff training, then the content of this training, i.e., which competencies should be taught, can be based on the individual competencies that a larger number of staff did not display. For example, Table C-2 on the following page shows the skills that 70 per cent or less of staff claimed to have. (For example, only 67 per cent of the six staff members who responded to the question four staff members knew how to create files and folders on a computer.) These represent skills on which the staff members clearly need training. These skills include several that would be important in public service environments (for example, knowing how to use specialized software for special needs patrons) as well as several that would be important in all aspects of the work of staff members (for example, creating files and folders on a computer) , RB Software & Consulting, Inc. Appendix C

119 Edgecombe Community College Library 118 Table C-2. Competencies That 70 Per Cent or Less of Staff Claimed to Have Question I understand how to create files and folders on a computer. 67% I can accept and apply the payment of fines using the library s circulation system. Yes 67% I can set up and use student response systems. 67% I know how to use specialized software for special needs patrons. 17% As the administration of the Edgecombe Community College Library considers training for its staff in technology, it may also be interested in the comments of staff on their training needs. The survey asked staff members for comments that would be helpful as the Edgecombe Community College Library attempts to assess the technological competencies of the staff. The one comment received is shown in Table C-3 below. Table C-3. Comments by Staff Q91. Please add any other comments that you feel will help the library in assessing the technological competencies of its staff members. We do not have a specific Library Internet use policy. We have a whole school Internet Use Policy , RB Software & Consulting, Inc. Appendix C

120 Edgecombe Community College Library 119 Appendix D Plans for Library Expansion in Rocky Mount William Burgin, the principal architect at Ramsay Burgin Smith Architects in Salisbury, North Carolina (http://www.rbsarch.com/), provided plans as well as threedimensional renderings of the spaces that the Rocky Mount library facility might consider if it is able to expand along the lines suggested in Recommendation 3.3. Figure D-1 on the following page shows the current layout of the Rocky Mount facility and the proposed layout that would result from expanding the Library into the space currently occupied by the computer lab and the bookstore. The proposed layout includes the following changes: Expansion into the current computer lab, which is shown with 30 computers. Expansion into the current bookstore area. This expansion will allow the Library to move the current periodical area to the wall alongside the hallway, to move the casual seating area, to add additional tables and chairs, and to add computers. The expansion, as shown, would allow the Library to provide as many as 25 computers in the Library itself. Figures D-2 through D-5 show various three-dimensional renderings of the expanded space. Figure D-2 shows the proposed layout from behind the circulation desk. Figure D-3 shows the proposed layout from the periodical area. Figure D-4 is an overhead view of the proposed layout for the entire Library and computer lab. Figure D-5 shows an overhead view of the proposed computer area in the Library and the circulation desk , RB Software & Consulting, Inc. Appendix D

121 Edgecombe Community College Library 120 Figure D-1. Current and Proposed Layout Rocky Mount Library , RB Software & Consulting, Inc. Appendix D

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