Dreamforce on Customer Service. Dreamforce 2014 Insights on Customer Service

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Dreamforce on Customer Service. Dreamforce 2014 Insights on Customer Service"

Transcription

1 Dreamforce on Customer Service

2 Key Dreamforce 2014 Themes Make It Smarter Make It Personal Get Started Faster

3 What Dreamforce Told Us about Customer Service in 2015 It s clearly evident that what we thought was a good customer experience has dramatically changed. No longer will customers wait one day, let alone one hour, for a customer service representative to get back to them. Since customers engage with products, brands and companies through so many different channels, we need to be able to provide exceptional customer service to not just newly acquired customers but to retain the ones we have. Technology has broken down certain barriers to entry saturating the competitive landscape. Every day companies push the limits in regards to customer acquisition and retention. It is vital to the success of your business to break the status quo by providing your customers a unique experience that exceeds their raising expectations and blows them out of the water. Now the question is, how do I create a unique customer experience? Dreamforce showed us some very innovative ways that businesses can engage their customers. Whether it is through mobile, smarter analytics, personalization or faster support, 2015 is definitely the year of service.

4 sm ar ter showing intelligence or good judgment

5 Smarter Customer Service The amount of data that businesses have access to is astonishing. Regardless of what industry you are in or what company you work for, there are billions and billions of data points being acquired, stored and used to improve the way we do business. But what good is a billion data points about your customer if you don t know how to easily manage, interpret and use it? Service Cloud1, through the Smart Agent Console and the new Analytics Cloud, provides all the necessary tools you need to become the customer service powerhouse that will lead to increased customer lifetime value and acquisition.

6 Smarter Agent Console Customer service agents need to be able to close cases faster. You do that by having all the data about a certain customer or complaint laid out and organized right in front of them. This allows agents to provide the necessary solutions in record time. The Smart Agent Console grants access to all the necessary records to do that. The new compact feed allows agents to manage, view and sift through support cases like never before. The search engine also allows agents to find relevant information which reduces hold time and closes support cases faster.

7 Smarter Cloud Analytics Interpreting and using all the data we collect through our service channels is one of the most important aspects to creating a one of a kind experience for your customers. The new Analytics Cloud for Service aggregates data from all your data sources including case data, field service data, HR data and workforce management data into one convenient platform. Whether you are on a desktop in the office or on a mobile device in the field, the new Analytics Cloud interface allows any user to dig through this data to gain deeper and valuable insight helping your agents make tough business decision even faster.

8 Per son al ize to tailor or customize to the individual

9 Unique - Personalized Today, the sheer number of options available to customers have driven businesses and creative teams to not just think outside the box, but to run away from the box as fast as possible and never look back. Creating custom, unique and personalized service is a pillar to increasing customer satisfaction, customer retention and customer acquisition. Salesforce SOS for Apps The era of transferring a customer to another department and making them repeat their problem over and over again has ended. The customer won t have it. They ll go elsewhere. Customer service must be tailored to every customer.

10 Dreamforce Introduces an Amazon Mayday Experience One of the most interesting methods for providing unique and personalized service to customers was an Amazon Mayday like experience, which was demonstrated at the Service Cloud exhibit and in the Keynote. Salesforce SOS for Apps The ability of the customer to reach an agent from anywhere in an application, and the agents ability to see the customer s context and guide them to a solution, clearly creates a superior experience. Regardless of the channel your customer decides to contact you, desktop or mobile, this new type of personalized service increases customer satisfaction and ensures that your company stands out from the crowd.

11 Fast er moving or able to move more quickly

12 Faster Service for a Fast Paced World Fast service is good. Fast service in a repeatable process and at a scale is even better. Because you re not only dealing with one customer, you need to be able to respond to a multitude of support tickets and cases faster and easier. With the acquisition of Desk.com, Dreamforce introduced Desk1 to the Service Cloud1 platform, where now, companies of all sizes can take advantage of the Service Cloud offering.

13 Service Cloud for Any Size Company In the current competitive landscape where businesses, from start up to enterprise, battle over process and efficiency supremacy, the ability to get things done fast is essential to growth of any size company. The introduction of Desk1 offers an all-inone customer service solution for small and medium size businesses where customers can streamline their entire customer service process from sales to post-sales support in less than one day. The goal of every business is to grow and scale, and Desk1 is perfect for small businesses and start-ups because it automatically co-exists with Service Cloud for a seamless transfer once your business requires full support from Salesforce.

14 Conclusion

15 Providing an exceptional customer experience, regardless of what business or industry you are in, is the most important decision factor for customers. In 2015, there are a few new customer service ideas that will not only allow you to provide exceptional customer service, but set you leagues ahead of competitors. Through mobile compatibilities, complete personalization and faster and smarter service you will be able to provide an overall exceptional customer experience. Let Salesforce and SightCall guide you through this new era of customer service. Visit SightCall at to learn more about how Salesforce Service Cloud users can provide smarter, faster and more personalized service to their customers.

My Experience. Serve Users in a Way that Serves the Business.

My Experience. Serve Users in a Way that Serves the Business. Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate

More information

HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT

HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT HOW TO EXCEED CLIENT EXPECTATIONS IN WEALTH MANAGEMENT Introduction THE NEW FINANCIAL ERA We are entering a new era in financial services, and there is a massive opportunity on the horizon. Some $2 trillion

More information

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement white paper Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement»» Summary For business intelligence analysts the era

More information

HOW A MOBILE CRM MAKES YOU MORE SUCCESSFUL

HOW A MOBILE CRM MAKES YOU MORE SUCCESSFUL Book 2 of 4 HOW A MOBILE CRM MAKES YOU MORE SUCCESSFUL PART OF THE CRM SUCCESS SERIES Introduction THE MODERN CRM Customer relationship management (CRM) solutions have been used by companies to sell, service,

More information

Delivering Customer Delight... One Field Agent at a Time!

Delivering Customer Delight... One Field Agent at a Time! Delivering Customer Delight... One Field Agent at a Time! BORN for Field Service Management FieldOne Sky - Enterprise Field Management Solutions The most advanced, comprehensive and adaptable enterprise

More information

Mobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential.

Mobility. Mobility is a major force. It s changing human culture and business on a global scale. And it s nowhere near achieving its full potential. Mobility arrow.com Mobility This year, the number of mobile devices is expected to exceed the world s population. Soon, smartphones will surpass PCs as the device of choice for Internet access. A startling

More information

7 Apps to Supercharge Your Customer Service Experience

7 Apps to Supercharge Your Customer Service Experience 7 Apps to Supercharge Your Customer Service Experience Introduction Today s connected customers have fundamentally changed the role of the customer service contact center from a necessary evil to a strategic

More information

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes.

Intelligent Service Centre. A smarter way to drive continuous improvement in business processes. Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders

More information

Fusion CRM Overview, Strategy, Roadmap

Fusion CRM Overview, Strategy, Roadmap Fusion CRM Overview, Strategy, Roadmap Presenter Date 1 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

More information

Infor Human Capital Management Talent DNA that drives your business

Infor Human Capital Management Talent DNA that drives your business Infor Human Capital Management Talent DNA that drives your business 1 Infor Human Capital Management Align your talent DNA and business strategy to achieve real success Accelerate your business with a

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

Customer Success Platform Buyer s Guide

Customer Success Platform Buyer s Guide Customer Success Platform Buyer s Guide Table of Contents Customer Success Platform Overview 3 Getting Started 4 Making the case 4 Priorities and problems 5 Key Components of a Successful Customer Success

More information

Vodafone Red Paper Getting closer to your customers Issues Change Solution

Vodafone Red Paper Getting closer to your customers Issues Change Solution Issues Change Solution How to get closer to your customers Communicating with customers on their terms Every channel available The Internet enables easier comparison of companies, particularly of price,

More information

Salmat Customer Engagement Solutions

Salmat Customer Engagement Solutions Salmat Customer Engagement Solutions The leader in multi-channel communication solutions 5.2 billion direct mail 130 17 million Lasoo visits 1 billion email million voice & automated interactions 168 million

More information

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience

Wealth and Asset Management Services Spotlight. Redefining the Wealth Management Client Onboarding Experience Wealth and Asset Management Services Spotlight Redefining the Wealth Management Client Onboarding Experience Why is Client Onboarding an Imperative? As competition in the wealth management industry becomes

More information

GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME.

GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME. GET REAL ABOUT BUSINESS DEVELOPMENT. BUSINESS DEVELOPMENT FROM THOMSON REUTERS ELITE CHANGES THE GAME. 2 THE MARKET HAS CHANGED. DOES YOUR FIRM HAVE THE TOOLS TO KEEP UP? Person-to-person contact with

More information

Guide to Integrating Zendesk for Salesforce. January, 2011

Guide to Integrating Zendesk for Salesforce. January, 2011 January, 2011 Table of Contents Introduction... 3 Know Your Customers Well... 4 Benefits to sales and marketing interactions... 4 Benefits to customer support interactions... 4 Best Practices for Integrating

More information

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT

NOUS CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING INFOSYSTEMS LEVERAGING INTELLECT NOUS INFOSYSTEMS LEVERAGING INTELLECT CREATING POSITIVE CUSTOMER EXPERIENCE IN BANKING Abstract Understanding the customer experience is the key in today s highly competitive and changing banking industry.

More information

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer.

900 FTE RECRUITING OVER. How Capita used insight to deliver the most successful Black Friday for a major retail customer. How Capita used insight to deliver the most successful Black Friday for a major retail customer Case Study RECRUITING OVER 900 FTE within a 12 week period 2 Capita Retail Case Study ACCREDITED TRAINING

More information

THE CHALLENGER SALE Do you fit the profile that wins more deals?

THE CHALLENGER SALE Do you fit the profile that wins more deals? THE CHALLENGER SALE Do you fit the profile that wins more deals? Challenger is a trademark or service mark of CEB Inc. These marks may be registered marks in various countries. CEB Inc. claims all rights

More information

Talent DNA that drives your business

Talent DNA that drives your business Talent DNA that drives your business Align your talent DNA and business strategy to achieve real success Accelerate your business with a strategic HCM solution that turns your human capital investment

More information

Table of Contents. Introduction 3. Why You Need a Customer Relationship Management (CRM) System 4. The Sales and Marketing Funnel 8

Table of Contents. Introduction 3. Why You Need a Customer Relationship Management (CRM) System 4. The Sales and Marketing Funnel 8 Table of Contents Introduction 3 Why You Need a Customer Relationship Management (CRM) System 4 Key benefits of CRM systems 4ting Sales Processes via Email 6 Why email? 6 Sales email cycles 7 The Sales

More information

Cloud Computing on a Smarter Planet. Smarter Computing

Cloud Computing on a Smarter Planet. Smarter Computing Cloud Computing on a Smarter Planet Smarter Computing 2 Cloud Computing on a Smarter Planet As our planet gets smarter more instrumented, interconnected and intelligent the underlying infrastructure needs

More information

This white paper highlights online chat as part of an effective multi-channel customer service strategy.

This white paper highlights online chat as part of an effective multi-channel customer service strategy. ENTERPRISE WEB CHAT There are plenty of new technologies, clever concepts and even trends that could help brands offer better service to customers. But the fundamentals of great service remain the same.

More information

HR TECHNOLOGY UPDATE

HR TECHNOLOGY UPDATE , SR. BENEFITS TECHNOLOGY CONSULTANT The 18th annual 2014 HR Technology conference brought HR leaders, IT contributors, technology vendors and industry front-runners to collaborate on the implications

More information

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS

Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Regional Grocers Gain a Fast, Differentiating Competitive Edge with SaaS Contents 03 04 07 10 Introduction What CMOs Want What CIOs Want Key Considerations with Cloud Based Strategies Introduction Today

More information

New rules. New game. Introducing ConsumerEdge:

New rules. New game. Introducing ConsumerEdge: ConsumerEdge New rules. New game. Introducing ConsumerEdge: Software solutions and consultative services to carry you through every stage of Individual consumer marketing on the Internet, from initial

More information

Creating a Foundation for eknowledge in Your Call Center

Creating a Foundation for eknowledge in Your Call Center Allen Bonde Group White Paper A Management Consulting and Strategic Advisory Firm October 2005 Creating a Foundation for eknowledge in Your Call Center This ABG White Paper has been sponsored by OutStart.

More information

Things you should be doing with Salesforce

Things you should be doing with Salesforce Things you should be doing with Salesforce Postcode Anywhere has teamed up with Salesforce experts, Westbrook, to put together top tips on how you can use Salesforce to its full potential. Introduction

More information

Branch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year

Branch Staffing: Everything has ALREADY changed and this is only. the beginning. CloudCords Forecaster. Save up to $20,000 per branch per year Branch Staffing: Everything has ALREADY changed and this is only the beginning. CloudCords Forecaster Get out in front of the dramatic changes in customer behavior to align your staff and your budget to

More information

Make technology your business advantage

Make technology your business advantage Make technology your business advantage $ Make technology your business advantage Microsoft helps small and midsize businesses (SMBs) make the use of technology a business advantage. Modernizing your systems

More information

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper

A Strategic Approach to Customer Engagement Optimization. A Verint Systems White Paper A Strategic Approach to Customer Engagement Optimization A Verint Systems White Paper Table of Contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical for business

More information

CRM The Critical Cog in Today s Business Strategy

CRM The Critical Cog in Today s Business Strategy CRM The Critical Cog in Today s Business Strategy An Eagle Creek Software Services White Paper, 2012 While CRM has become a well known, overused acronym, it still remains a truly under leveraged concept.

More information

[ know me ] A Strategic Approach to Customer Engagement Optimization

[ know me ] A Strategic Approach to Customer Engagement Optimization [ know me ] A Strategic Approach to Customer Engagement Optimization A Verint and KANA White Paper Table of contents Introduction... 1 What is customer engagement?... 2 Why is customer engagement critical

More information

20 CUSTOMER SERVICE BEST PRACTICES HOW TO DELIVER EXCEPTIONAL SERVICE

20 CUSTOMER SERVICE BEST PRACTICES HOW TO DELIVER EXCEPTIONAL SERVICE 20 CUSTOMER SERVICE BEST PRACTICES HOW TO DELIVER EXCEPTIONAL SERVICE We are firm believers in putting the customer back in customer service. The world has changed. People and devices are more connected,

More information

The Homebuilder Intelligence Suite

The Homebuilder Intelligence Suite The Homebuilder Intelligence Suite informxl is a comprehensive reporting suite providing builders with better data insight for more intelligent and informed decisions. Summary to detail, desktop to mobile,

More information

Five Key Benefi ts of Knowledge Management in Customer Service

Five Key Benefi ts of Knowledge Management in Customer Service InQuira e-book Five Key Benefi ts of Knowledge Management in Customer Service Seeking to improve the effi ciency and effectiveness of customer service, leading enterprises have turned to knowledge management

More information

OPTIMIZING THE CUSTOMER JOURNEY USING OMNI-CHANNEL MARKETING By Novantas

OPTIMIZING THE CUSTOMER JOURNEY USING OMNI-CHANNEL MARKETING By Novantas BankersHub.com May 2014 Newsletter Page - 1 OPTIMIZING THE CUSTOMER JOURNEY USING OMNI-CHANNEL MARKETING By Novantas The Omni-Channel Customer Newsletter Article May, 2014 ABOUT NOVANTAS Novantas, Inc.

More information

Best Practices of Mobile Marketing

Best Practices of Mobile Marketing Best Practices of Mobile Marketing With the advent of iphone, Android phones, and tablets, adoption of the mobile is contagious, and will continue in the coming years as well. The market penetration of

More information

The Power of Personalizing the Customer Experience

The Power of Personalizing the Customer Experience The Power of Personalizing the Customer Experience Creating a Relevant Customer Experience from Real-Time, Cross-Channel Interaction WHITE PAPER SAS White Paper Table of Contents The Marketplace Today....1

More information

The Cloud for Insights

The Cloud for Insights The Cloud for Insights A Guide for Small and Midsize Business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external

More information

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent

Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Oracle Taleo for Recruiting Management: The Path that Leads to the Best Talent Sreenath Kamasamudhram, BizTech Introduction Today's Human Resources (HR), talent and learning executives face strategic challenges,

More information

INTRODUCING RETAIL INTELLIGENCE

INTRODUCING RETAIL INTELLIGENCE INTRODUCING RETAIL GET READY FOR THE NEXT WAVE OF ANALYTICS IN RETAIL By: Dan Theirl Rubikloud Technologies Inc. www.rubikloud.com Prepared by: Laura Leslie Neil Laing Tiffany Hsiao WHAT IS RETAIL? Retail

More information

The Evolution of Cities

The Evolution of Cities Connected Cities The Evolution of Cities Systems of Intelligence Systems of Business Intelligence Mobile Engagement PCs Systems of Record Data Science Social Cloud Mainframe 1960's 1980's TODAY Disruptors

More information

Copyright 2015 Accenture All rights reserved. 2

Copyright 2015 Accenture All rights reserved. 2 Copyright 2015 Accenture All rights reserved. 2 Cable operators have consistently generated strong returns for 1shareholders But new pressures: Competition, Consolidation 2& Convergence Plus: Customers

More information

Driving Business Value with Big Data and Analytics

Driving Business Value with Big Data and Analytics Emily Plachy informsny September 17, 2014 Driving Business Value with Big Data and Analytics Business Analytics Transformation Making IBM a Smarter Enterprise Agenda Case studies Human Resources: Detect

More information

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS)

OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED. With Optus Contact Centre As a Service (CCaaS) OVERVIEW OPTUS CONTACT CENTRE AS A SERVICE (CCaaS) CUSTOMER SERVICE, DELIVERED With Optus Contact Centre As a Service (CCaaS) CONTENTS ARE YOU READY FOR YOUR CUSTOMERS? 02 THERE S A BETTER WAY 02 HOW CCaaS

More information

Mobile Games in the App World. Mobile Apps in the Game World

Mobile Games in the App World. Mobile Apps in the Game World Mobile Games in the App World 1 What is an App: The term "app" has become popular over the years and in 2010 and was listed as "Word of the Year" by the American Dialect Society. App, in the sense that

More information

DELIVER BUSINESS OUTCOMES QUICKER.

DELIVER BUSINESS OUTCOMES QUICKER. DELIVER BUSINESS OUTCOMES QUICKER. COGNIZANT INFRASTRUCTURE SERVICES Accelerating business. A QUICKER RESPONSE TO THE NEW DEMANDS OF INFRASTRUCTURE The speed of new technologies, the rate of change in

More information

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement

WHITE PAPER. CRM Evolved. Introducing the Era of Intelligent Engagement WHITE PAPER CRM Evolved Introducing the Era of Intelligent Engagement November 2015 CRM Evolved Introduction Digital Transformation, a key focus of successful organizations, proves itself a business imperative,

More information

Mothernode CRM ENTERPRISE (ERP) EDITION

Mothernode CRM ENTERPRISE (ERP) EDITION Mothernode CRM ENTERPRISE (ERP) EDITION Everything you need to run your business from sales to order fulfillment, inventory management to invoicing, and much more. Mothernode CRM The easiest way to run

More information

Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation

Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation Razorfish Intelligent Platforms Series: Business Transformation Through Software Innovation 02 Business Transformation Through Software Innovation Business Transformation Through Software Innovation The

More information

Best Practices for Relationship Marketing

Best Practices for Relationship Marketing WebTrends 851 SW 6th Ave., Suite 600 Portland, OR 97204 1.503.294.7025 1.503.294.7130 fax US Toll Free 1-877-WebTrends (1-877-932-8736) WebTrends Sales 1.888.932.8736 sales@webtrends.com Europe, Middle

More information

RETAIL COMMUNICATIONS

RETAIL COMMUNICATIONS RETAIL SOLUTIONS RETAIL solutions RETAIL COMMUNICATIONS THE CHALLENGES Your employees are busy serving in-store customers, the phones are ringing unanswered; will missed calls result in missed sales opportunities?

More information

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent

INTRODUCING TALEO 10. Solutions Built for the Talent Age. Powering the New Age of Talent TALEO10 TA LEO.COM Solutions Built for the Talent Age Business value is no longer defined by tangible assets. It s powered by people and ideas. Competitive advantage comes from superior talent driving

More information

82% agree that Desk.com has substantially improved their organization s customer service

82% agree that Desk.com has substantially improved their organization s customer service EXECUTIVE SUMMARY February 2014 Desk.com, salesforce.com s all-in-one customer service app for fast-growing companies, has released the results of its first annual customer survey of more than 600 Desk.com

More information

The Cloud for Insights

The Cloud for Insights The Cloud for Insights A Guide for Small and Medium Business As the volume of data grows, businesses are using the power of the cloud to gather, analyze, and visualize data from internal and external sources

More information

First Class Mobile Application Performance Management

First Class Mobile Application Performance Management First Class Mobile Application Performance Management August 2012 Jim Rapoza ~ Underwritten, in Part, by ~ First Class Mobile Application Performance Management The rise of mobile applications and the

More information

InforCloudSuite. Public Sector. Overview INFOR CLOUDSUITE PUBLIC SECTOR 1

InforCloudSuite. Public Sector. Overview INFOR CLOUDSUITE PUBLIC SECTOR 1 InforCloudSuite Public Sector Overview INFOR CLOUDSUITE PUBLIC SECTOR 1 What if... You could improve service to your community in spite of having to do more with less? You could implement flexible solutions

More information

BEST PRACTICES IN BIG DATA AND ENGAGEMENT

BEST PRACTICES IN BIG DATA AND ENGAGEMENT BEST PRACTICES IN BIG DATA AND ENGAGEMENT Capitalizing on Big Data Opportunities White Paper December 2013 Introduction Marketers have long struggled with data, and it is certainly not a new challenge.

More information

Demand-Driven Customer Experience Management: Solutions for US Healthcare Payers

Demand-Driven Customer Experience Management: Solutions for US Healthcare Payers White Paper Demand-Driven Customer Experience Management: Solutions for US Healthcare Payers EXECUTIVE SUMMARY Consumer expectations are changing in every industry and healthcare is not immune to these

More information

Connect Renfrewshire

Connect Renfrewshire How the council will use its information and technology assets to achieve successful change Contents Strategy Context 2 Digital Delivery and Citizen Engagement 4 Operational Excellence and Transformation

More information

Market-leading accounts software for small to medium sized businesses who need complete control and confidence in their finances.

Market-leading accounts software for small to medium sized businesses who need complete control and confidence in their finances. Your guide to Sage 50 Accounts New Market-leading accounts software for small to medium sized businesses who need complete control and confidence in their finances. What s new in Sage 50 Accounts? New

More information

Bricks And Clicks A Look At Today s Retail Marketing Trends

Bricks And Clicks A Look At Today s Retail Marketing Trends Bricks And Clicks A Look At Today s Retail Marketing Trends A Quick and Easy Guide to Digital Advertising for Local Businesses TABLE OF CONTENTS 3 4 7 11 The New Customer Path to Purchase The Rise of Mobile

More information

SYLLABUS. B.B.A. V SEM Subject Customer Relationship Management

SYLLABUS. B.B.A. V SEM Subject Customer Relationship Management SYLLABUS B.B.A. V SEM Subject Customer Relationship Management UNIT I Introduction to CRM: Definition and concepts of CRM, Components of CRM, Understanding the goal of CRM and Customer Touch Points. UNIT

More information

best practices Social recruiting: Five tips to improve efficiency and get better results

best practices Social recruiting: Five tips to improve efficiency and get better results best practices Social recruiting: Five tips to improve efficiency and get better results Social recruiting is just one aspect of a multi-channel recruiting strategy, but it s one you can t afford to overlook.

More information

Telecommunications Point of View October 2014

Telecommunications Point of View October 2014 for a Smarter Planet Telecommunications Point of View October 2014 Peter Harrison Smarter Planet Industry Solutions Leader Central and Eastern Europe IBM Software Group Peter.Harrison@pl.ibm.com +48 693

More information

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud

Accenture Customer Engagement. A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on Adobe Marketing Cloud Accenture Customer Engagement A Comprehensive Digital Marketing Managed Service Built on the

More information

TOUGH CUSTOMERS What shoppers really want and what they really don t from their in-store experience

TOUGH CUSTOMERS What shoppers really want and what they really don t from their in-store experience TOUGH CUSTOMERS What shoppers really want and what they really don t from their in-store experience OVERVIEW You can t provide the best possible shopping experience and truly live up to the promise of

More information

The Service Provider s Speed Mandate and How CA Can Help You Address It

The Service Provider s Speed Mandate and How CA Can Help You Address It The Service Provider s Speed Mandate and How CA Can Help You Address It Welcome to the Application Economy Innovative services and business models continue to hit the market, which creates both unprecedented

More information

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary

Kofax White Paper. Seven Ways to Make the First Mile of Business Smarter. The First Mile Challenge of Business. Executive Summary Kofax White Paper Executive Summary Today, customers are sophisticated and connected. with the power to leave you for another company, with a simple swipe or click. Things like loan applications, claims

More information

Reinventing retail: What Businesses Need to. Walker Sands 2014 Future of Retail Study

Reinventing retail: What Businesses Need to. Walker Sands 2014 Future of Retail Study Reinventing retail: What Businesses Need to Know for 2014 Walker Sands 2014 Future of Retail Study Walker Sands 2014 Future of Retail Study examines changing trends and consumer behaviors in retail. Based

More information

innovative solutions

innovative solutions Finding the best talent is humanly possible Recruitment Process Outsourcing Looking for talent? the best Having the best talent is a competitive advantage in today s demanding and complex world. Because

More information

Live Chat WordPress Plugin Reviewer's Guide

Live Chat WordPress Plugin Reviewer's Guide Live Chat WordPress Plugin Reviewer's Guide Table of Contents This document is your reviewer's guide for Comm100 Live Chat WordPress Plugin. It is designed to provide you with information you need to quickly

More information

Mothernode CRM SALES & MARKETING EDITION

Mothernode CRM SALES & MARKETING EDITION Mothernode CRM SALES & MARKETING EDITION Increase lead acquisition and conversion, measure campaign revenue and integrate with popular marketing applications. Mothernode CRM The easiest way to run your

More information

Mobile App Proposal. - Table Mountain - info@web2web.co.za. May 30, 13. Direct Contact. Email. Table Mountain Proposal 2013

Mobile App Proposal. - Table Mountain - info@web2web.co.za. May 30, 13. Direct Contact. Email. Table Mountain Proposal 2013 Mobile App Proposal - Table Mountain - May 30, 13 Direct Contact 021 823 8383 Email info@web2web.co.za Web2Web is pleased to submit a proposal for the development of a mobile app to Table Mountain. The

More information

HOW A CRM HELPS YOUR BUSINESS GROW

HOW A CRM HELPS YOUR BUSINESS GROW Book 1 of 4 HOW A CRM HELPS YOUR BUSINESS GROW PART OF THE CRM SUCCESS SERIES Introduction BEYOND THE HANDSHAKE You ve likely heard the saying, Business begins with a handshake It sounds so simple. But

More information

WEB ORDER MANAGER. business to business commerce. 2500 Weston Road Weston, FL, 33331 954-888-9223 WWW.IESGP.COM

WEB ORDER MANAGER. business to business commerce. 2500 Weston Road Weston, FL, 33331 954-888-9223 WWW.IESGP.COM WEB ORDER MANAGER business to business commerce WWW.IESGP.COM 2500 Weston Road Weston, FL, 33331 954-888-9223 IES Web Order Manager provides an out-of-the-box Internet storefront that seamlessly integrates

More information

RingCentral for Desk. Admin Guide

RingCentral for Desk. Admin Guide RingCentral for Desk Admin Guide RingCentral for Desk Admin Guide Contents Contents Introduction... 3 About RingCentral for Desk........................................................... 4 About this

More information

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants

of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants Experience a new world of interaction. Operate with Efficiency. Manage the Operation. Connect with Customers. Enhance with Mobility. For Table Service Restaurants 02 Experience a new world of interaction

More information

Cloud Productivity Is Key to Success: A Survey of Young Businesses

Cloud Productivity Is Key to Success: A Survey of Young Businesses Cloud Productivity Is Key to Success: A Survey of Young Businesses Cloud Productivity Is Key to Success: A Survey of Young Businesses Executive Summary In every market in every region, launching and building

More information

INSURANCE. Adding lasting to success. That s the intelligent enterprise

INSURANCE. Adding lasting to success. That s the intelligent enterprise INSURANCE Adding lasting to success. That s the intelligent enterprise Economic turmoil doesn t have to mean financial setback. Forward-looking insurance companies continue to grow, despite the current

More information

Improving Inside Sales Production with Automation

Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation Improving Inside Sales Production with Automation A recent Noble Systems survey of Inside Sales Teams revealed that while one-half of the organizations

More information

Building a Multi-Channel Contact Center

Building a Multi-Channel Contact Center WHITE PAPER Building a Multi-Channel Contact Center Building a Multi-Channel Contact Center PAGE 1 Table of Contents Traditional Call Centers Evolve... The Multi-Channel Contact Center... More Focus on

More information

The Official Guide. Choosing your Point of Sale

The Official Guide. Choosing your Point of Sale The Official Guide Choosing your Point of Sale Why do you need a Point of Sale (POS)? Owning a business is not easy. Business owners rely on efficient tools to help run every aspect of their business,

More information

10 things you should look for. Choosing HR software

10 things you should look for. Choosing HR software 10 things you should look for Choosing HR software Introduction Selecting a new piece of HR software can be a daunting task. There s a lot to think about. At the end of the day, the chosen software won

More information

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by:

white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: white paper Big Data for Small Business Why small to medium enterprises need to know about Big Data and how to manage it Sponsored by: Big Data is the ability to collect information from diverse sources

More information

How Salesforce Delivers Exceptional Service Using Service Cloud. service cloud

How Salesforce Delivers Exceptional Service Using Service Cloud. service cloud How Salesforce Delivers Exceptional Service Using Service Cloud service cloud Contents Introduction The Challenges of Growth A World-Class Service Solution Innovation in Support Conclusion 3 6 8 14 17

More information

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com

A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS SHARE THIS: www.shoretel.com A SIMPLE EQUATION CLOUD COMMUNICATIONS = BUSINESS SUCCESS DOES YOUR PHONE SYSTEM INTEGRATE WITH YOUR BUSINESS? The business of today needs to solve numerous problems to achieve success. Fortunately, when

More information

To learn more about Talent Based Outsourcing from ManpowerGroup Solutions, visit www.manpowergroupsolutions.com.

To learn more about Talent Based Outsourcing from ManpowerGroup Solutions, visit www.manpowergroupsolutions.com. To learn more about Talent Based Outsourcing from ManpowerGroup Solutions, visit www.manpowergroupsolutions.com. Or to set up a meeting, please email tbo@manpowergroup.com. 2012 ManpowerGroup. All rights

More information

Complete ecustomer Assistance Building Relationships One Interaction at a Time

Complete ecustomer Assistance Building Relationships One Interaction at a Time Complete ecustomer Assistance Building Relationships One Interaction at a Time ecustomer Assistance Made Simple Is your ebusiness ready? Brightware s comprehensive ecustomer Assistance applications can

More information

The New Calculus Of Marketing How Marketing Leaders Must Re- Engineer For The Internet Of Customers

The New Calculus Of Marketing How Marketing Leaders Must Re- Engineer For The Internet Of Customers A Forrester Consulting Thought Leadership Paper Commissioned By Salesforce ExactTarget Marketing Cloud April 2014 The New Calculus Of Marketing How Marketing Leaders Must Re- Engineer For The Internet

More information

Social Mobile Analytics and Cloud (SMAC) Technology

Social Mobile Analytics and Cloud (SMAC) Technology Social Mobile Analytics and Cloud (SMAC) Technology V. Sripriya (Final B.Tech/IT), sripriyaragavan@gmail.com R.S.Sivaranjani (Final B.Tech/IT), ranjanis@outlook.com AVC College of Engineering, Mannampandal-609305

More information

INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA

INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA INTELLIGENT MOBILE MONETIZATION--POWERED BY BIG DATA Using Predictive Learning to Reach the Right Customers with the Right Mobile App Cohort analysis a Big Data-powered approach for making every ad impression

More information

Powerful analytics. and enterprise security. in a single platform. microstrategy.com 1

Powerful analytics. and enterprise security. in a single platform. microstrategy.com 1 Powerful analytics and enterprise security in a single platform microstrategy.com 1 Make faster, better business decisions with easy, powerful, and secure tools to explore data and share insights. Enterprise-grade

More information

MORE PROFITABLE SALES STRATEGIES.

MORE PROFITABLE SALES STRATEGIES. 1 MSXI SALES EXCELLENCE SOLUTIONS MORE PROFITABLE SALES STRATEGIES. fueled by challenge. powering success.sm 2 GLOBAL AUTOMOTIVE EXPERTISE. MSXI s Sales Excellence Solutions systematically optimize your

More information

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES

QUICK FACTS. Delivering a Unified Data Architecture for Sony Computer Entertainment America TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES [ Consumer goods, Data Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES QUICK FACTS Objectives Develop a unified data architecture for capturing Sony Computer Entertainment America s (SCEA)

More information

BMC Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite BMC Remedy IT Service Management Suite BMC Remedy ITSM enables streamlined service delivery with an amazing user experience on both sides of the service desk. Business Challenge Today s enterprises are

More information

THE 10 Ways that Digital Marketing + Big Data =

THE 10 Ways that Digital Marketing + Big Data = 1 Ways that Digital Marketing + Big Data = Sales Productivity The best global companies are transforming the way they market and sell. Here s how! Evolves into Digital TOP 10 about us MarketBridge is a

More information

4.5% 2014 Digital Marketing Optimization Survey results > 4.5% Top lessons learned from the leaders

4.5% 2014 Digital Marketing Optimization Survey results > 4.5% Top lessons learned from the leaders 2014 Digital Marketing Optimization Survey results Top lessons learned from the leaders Table of contents 1: Introduction 2: Five lessons from the top 20% #1: They test to make decisions 3: #2: They put

More information