GREAT PRODUCTS INNOVATIVE BUSINESS SOLUTIONS EXCEPTIONAL CUSTOMER EXPERIENCE

Size: px

Start display at page:

Download "GREAT PRODUCTS INNOVATIVE BUSINESS SOLUTIONS EXCEPTIONAL CUSTOMER EXPERIENCE"

Clinton Curtis
8 years ago
Views:

1 GREAT PRODUCTS INNOVATIVE BUSINESS SOLUTIONS EXCEPTIONAL CUSTOMER EXPERIENCE

2 Manager of Commercial Specialty Vehicles and Alternative Energy Sales GREAT PRODUCTS INNOVATIVE BUSINESS SOLUTIONS EXCEPTIONAL CUSTOMER EXPERIENCE

Less Petroleum AUTO INDUSTRY CHALLENGE 96% of the cars and trucks on the road today operate on petroleum-based fuels Auto manufacturers are moving to other energy sources to

3 Less Petroleum AUTO INDUSTRY CHALLENGE 96% of the cars and trucks on the road today operate on petroleum-based fuels Auto manufacturers are moving to other energy sources to reduce use of petroleum and exhaust emissions Illustrative Schematic Fuel Economy Improvements and Mix Shift Alternate Fuels: Biofuels, CNG, LPG Petroleum Electricity Hydrogen Time

Biodiesel Compressed Natural Gas & Liquefied Petroleum Gas

4 FUEL EFFICIENCY BIOFUELS CNG & LPG HYBRID ELECTRIC FUEL CELL Engine and Transmission Improvements Ethanol-blend and Biodiesel Compressed Natural Gas & Liquefied Petroleum Gas eassist Extended-Range Electric Battery Electric Hydrogen Fuel Cell

5 LARGEST DEALER NETWORK IN THE INDUSTRY 4,300 GM Dealerships across U.S. Nearly 29,000 trained service technicians

Bumper-to-Bumper Coverage 6-Year/70,000 Mile Powertrain Warranty Fully

6 FULL WARRANTY COVERAGE 3-Year/36,000 Mile Bumper-to-Bumper Coverage 5-Year/100,000 Mile Powertrain Warranty 4-Year/50,000 Mile Bumper-to-Bumper Coverage 6-Year/70,000 Mile Powertrain Warranty Fully transferable with no fees Includes roadside assistance Includes courtesy transportation

7 INCLUDED SCHEDULED MAINTENANCE All 2014 and 2015 Models 2 Years or 24,000 Miles at no charge Includes: oil and filter service, four-tire rotation and a multi-point inspection

GM GASEOUS FUEL WARRANTY AND MAINTENANCE CNG/LPG system has been engineered and designed through GM s management processes GM s trucks, vans and cars come with full GM new vehicle

8 GM GASEOUS FUEL WARRANTY AND MAINTENANCE CNG/LPG system has been engineered and designed through GM s management processes GM s trucks, vans and cars come with full GM new vehicle warranty Includes the CNG & LPG systems No gray areas regarding warranty coverages Unique CNG components available through all GM dealers (GM part numbers) GM offers Peace of Mind

9 GM CNG/LPG TRAINED DEALERS AND TECHNICIANS Nearly 4,000 GM dealers have had one or more of the alternative fuels technical training courses 10,300 trained technicians across the country

ELECTRIC VEHICLE WARRANTY AND MAINTENANCE 8-year/100,000 miles on select Voltec components warranty Covers propulsion battery, electric motors and approx.

10 ELECTRIC VEHICLE WARRANTY AND MAINTENANCE 8-year/100,000 miles on select Voltec components warranty Covers propulsion battery, electric motors and approx. 160 Voltec components Maintenance and service About 2/3 of all Chevrolet dealers are Volt participating dealers 85% in California (Volt and Spark) Chevrolet EV Advisors specially trained and only focused on electric vehicles Highest Ranking Compact Car in J.D. Power APPEAL for Three Years in a Row Highest ranking in overall satisfaction of all vehicles in 2011 and 2012 Highest ranking in vehicles under $55K in 2013 Leader in Strategic Vision s 2013 Total Quality Award for Best Midsize Car

tank of gas Volt drivers averaging 900 miles between

11 VOLT OWNERS DRIVING UP EFFICIENCY Can drive gas-free for an EPA-estimated 38 miles 380 miles on a full charge and full tank of gas Volt drivers averaging 900 miles between fill-ups THE NUMBERS ADD UP Charging costs ~ $1.60/day < a cup of latte

their Volt EV%, EV miles and MPG Set goals to maximize it Then one-up other Volt drivers

12 THE VOLT DRIVER CHALLENGE: TRACK, MAXIMIZE AND COMPARE PERFORMANCE Through three different apps, a community of Volt owners engage in friendly competition Track the efficiency of their Volt EV%, EV miles and MPG Set goals to maximize it Then one-up other Volt drivers to earn achievements, scorecards and a spot on the leaderboards Save gasoline at the same time

RESOURCES FOR GM ALT FUEL DRIVERS www.afdc.energy.

13 RESOURCES FOR GM ALT FUEL DRIVERS Alternative Fuels Data Center OnStar

14 GM FLEET SERVICE TEAM T H E B E S T CUSTOMER S E R V I C E A N D S U P P O R T I N T H E I N D U S T R Y Aim to keep fleet vehicles on the road Committed team of 20 people around the U.S.

15 REGIONAL FLEET SERVICE 10 Fleet Account Executive Service experts help with special service issues and provide maintenance and service training T H E B E S T CUSTOMER S E R V I C E A N D S U P P O R T I N T H E I N D U S T R Y

16 FLEET ACTION CENTER TEAM Dedicated professionals who can provide quick answers over the phone Call FleetOp T H E B E S T CUSTOMER S E R V I C E A N D S U P P O R T I N T H E I N D U S T R Y

17 HOME OFFICE FLEET SERVICE STAFF Available to provide support for your fleet at anytime T H E B E S T CUSTOMER S E R V I C E A N D S U P P O R T I N T H E I N D U S T R Y

18 DEALERS DEDICATED TO BUSINESS CUSTOMERS 526 GM Business Elite Dealers O N E G OA L : Ke e p i n g B u s i n e s s e s M ov i n g

BUSINESS ELITE DEALERSHIP SERVICE Aim to minimize vehicle down-time and help customers save money Quickly address vehicle maintenance and service issues with the right:

19 BUSINESS ELITE DEALERSHIP SERVICE Aim to minimize vehicle down-time and help customers save money Quickly address vehicle maintenance and service issues with the right: Facilities Tools Equipment Certified technicians Dealers are not just suppliers of vehicles; they are reliable business partners for every fleet and commercial customer

20 VISIT To find a Fleet Account Executive To find a GM dealership near you

21 GM OFFERING CUSTOMERS OPTIONS IN ALTERNATIVE ENERGY AND AN EXCEPTIONAL CUSTOMER EXPERIENCE

22 GREAT PRODUCTS INNOVATIVE BUSINESS SOLUTIONS EXCEPTIONAL CUSTOMER EXPERIENCE

FORD COMMERCIAL TRUCK ALT FUEL CHOICES AT A GLANCE

2 Contents FORD COMMERCIAL TRUCK ALT FUEL CHOICES AT A GLANCE Vehicle Transit E-Series E-Series E-Series F-Series F-350 F-550 F-650/F-750 F53 & F59 Connect Cargo Vans Cutaways Wagons Super Duty Super Duty