Colorado s Deaf & Hard of Hearing Mental Health & Substance Abuse Action Plan

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1 Colorado s Deaf & Hard of Hearing Mental Health & Substance Abuse Action Plan Pending endorsement from the Colorado Commission for the Deaf and Hard of Hearing Prepared by the Center for Systems Integration on behalf of the Colorado Commission for the Deaf and Hard of Hearing

2 Acknowledgements Thank you to the Colorado Division of Behavioral Health for funding the development of the action plan. Members of the Mental Health and Substance Abuse Task Force: Co-Chair: Richard Durity, Mental Health Center of Denver Co-Chair: Ami Garry, Dove Facilitator: Lydia Prado, Mental Health Center of Denver Joe Benedetto, Colorado Commission for the Deaf and Hard of Hearing George DelGrosso, Colorado Behavioral Healthcare Council Janet DesGeorges, Hands and Voices Natalie DiDomenico, Jefferson Center for Mental Health Services Tom Dillingham, Colorado Federation of Families for Children s Mental Health Laura Douglas, Colorado School for the Deaf and Blind Patricia Doyle, The Legal Center for People with Disabilities and Older People Samantha Gartrell, Division of Vocational Rehabilitation Jennie Germano, Early Education Programs/Colorado Home Intervention Program Rebecca Herr, Boulder Chapter, Colorado Hearing Loss Association of America Craig Iverson, Mental Health Center of Denver Teresa Knaack, Health Care Policy and Financing Jeremy Martinez, Colorado Department of Public Health and Environment Cliff Moers, Colorado Commission for the Deaf and Hard of Hearing Carmelita Muniz, Colorado Association of Alcohol and Drug Services Providers Jennifer Peterson, Mental Health Center of Denver Stacy Stratman, Colorado Mental Health Institute at Pueblo Candice Tate, Purple Monarch Authors of the report: Jewlya Lynn & Denise McHugh, Center for Systems Integration (CSI). CSI is dedicated to actively developing and promoting policy solutions to complex policy problems. For more information about CSI, please visit To cite this report: Center for Systems Integration (2008). Deaf and Hard of Hearing Mental Health and Substance Abuse Action Plan. Denver, CO: Colorado Department of Human Services, Colorado Commission for the Deaf and Hard of Hearing. To access this report online: Please visit the website for the Colorado Commission for the Deaf and Hard of Hearing at:

3 Executive Summary Goal #1: Governance Structure: Colorado has a governance structure to implement, support, oversee, evaluate, and sustain systemic reform in the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Strategies Strategy 1.1: Develop sustainable capacity within the Colorado Commission for the Deaf and Hard of Hearing to implement and evaluate systemic reform to the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Strategy 1.2: Expand participation of deaf and hard of hearing individuals within the mental health and substance abuse policymaking bodies to address the needs of deaf and hard of hearing individuals. Outcomes Oversight and accountability to the implementation of the Action Plan. Ongoing expertise on mental health and substance abuse on the Commission. Ongoing monitoring and evaluation of the success of the mental health and substance abuse system at meeting the needs of deaf and hard of hearing individuals and their families. Ongoing communication and collaboration between deaf and hard of hearing communities and decision-making entities in the mental health and substance abuse systems. Decisions made by the mental health and substance abuse system respect the unique needs of deaf and hard of hearing individuals and their families. Goal #2: Statewide Capacity: Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through A Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Strategy 2.1: Establish A Technical Assistance and Education Center that provides technical assistance, training, workforce development, and leadership to mental health centers, substance abuse providers, child welfare, juvenile justice, criminal justice, aging services and senior centers, federally qualified health centers and other healthcare providers, vocational rehabilitation, workforce centers, education, private providers, and other providers and systems statewide. Outcomes Mental health, substance abuse, and other providers and systems statewide have the assistance they need to ensure their outreach, access, and service delivery are linguistically, technologically, and culturally appropriate for deaf and hard of hearing individuals and their families. Prepared by the Center for Systems Integration, 1

4 Goal #2: Statewide Capacity: Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through A Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Strategy 2.2: Establish a workforce development initiative to expand access for deaf and hard of hearing individuals to mental health and substance abuse direct service providers, interpreters, CART providers, and communication technology. Strategy 2.3: Establish a Statewide Service Delivery Network that provides direct services in mental health and substance abuse for deaf and hard of hearing consumers statewide. Strategy 2.4: Expand the capacity of the Colorado School for the Deaf and the Blind (CSDB) as a statewide resource for children and youth who are deaf and hard of hearing to support early identification and intervention for mental health and substance abuse needs. Strategy 2.5: Increase Colorado s capacity to provide appropriate inpatient services to deaf and hard of hearing individuals. Outcomes Colorado s mental health and substance abuse workforce has the capacity to meet the needs of deaf and hard of hearing individuals and their families within the mental health and substance abuse systems. Colorado s interpreters and CART providers have the capacity to meet the needs of deaf and hard of hearing individuals and their families within the mental health and substance abuse systems. Deaf and hard of hearing consumers and their families throughout the state can easily access a comprehensive array of high quality mental health and substance abuse services. Direct service providers specializing in working with deaf and hard of hearing individuals and their families work together in a supportive, technology appropriate setting allowing for high quality service provision. Deaf and hard of hearing children s mental health needs are identified early and services are provided in treatment and education appropriate settings. Deaf and hard of hearing adults and children with mental health and substance abuse needs can communicate with their providers and other patients during inpatient treatment, improving treatment outcomes. Prepared by the Center for Systems Integration, 2

5 Goal #3: Consistency in the Availability and Quality of Services Statewide: Colorado adopts and monitors statewide standards for mental health and substance abuse services to deaf and hard of hearing individuals and their families. Strategies Strategy 3.1: Develop and adopt Guidelines for Care in partnership with the Colorado Department of Health Care Policy and Financing, deaf and hard of hearing leaders and consumers, the Office of Behavioral Health, and other providers and service delivery systems. Strategy 3.2: Work with child welfare, juvenile and criminal justice, education, and other systems to develop standards for services to deaf and hard of hearing individuals and their families. Strategy 3.3: Expand monitoring and oversight of service delivery providers to include monitoring compliance with guidelines and standards related to service to deaf and hard of hearing individuals and their families. Outcomes Statewide consistency in the accessibility of outreach, emergency services, inpatient and outpatient services, other program and services, consumer choice, and technology for deaf and hard of hearing consumers with mental health and substance abuse needs and their families. Deaf and hard of hearing individuals with mental health and substance abuse needs and their families are connected to linguistically and culturally competent services. Mental health and substance abuse services to deaf and hard of hearing individuals and their families are consistent, appropriate, and of high quality. Goal #4: Consumer and Family Leadership: Colorado s deaf and hard of hearing consumer, family, and youth advocates participate in service delivery, governance, policymaking, and monitoring/evaluation of the mental health and substance abuse systems. Strategies Strategy 4.1: Provide advocacy trainings accessible to the deaf/hard of hearing and support the advocates as they develop a network of support among each other. Outcomes A network of deaf and hard of hearing consumers and their families who are trained and prepared to participate in service delivery, governance, policymaking, and monitoring/ evaluation of the mental health and substance abuse systems. Strategy 4.2: Engage and support deaf and hard of hearing advocates in service delivery, governance, policymaking, and monitoring/evaluation settings. Participation of deaf and hard of hearing consumers and their families on governance and policymaking boards at the state and local levels. Prepared by the Center for Systems Integration, 3

6 Table of Contents Colorado s Deaf & Hard of Hearing Mental Health & Substance Abuse Action Plan Action Plan.. 5 Appendix A: Literature Review, State Policy Options for Meeting the Mental Health and Substance Abuse Needs of Deaf and Hard of Hearing Individuals and Their Families 18 Appendix B: Survey Results, Survey of Colorado Deaf and Hard of Hearing Consumers and their Families and Providers of Services to the Deaf and Hard of Hearing.35 Appendix C: Reviewer Comments, Detailed Comments from Stakeholders Who Reviewed the Draft Action Plan...41 Prepared by the Center for Systems Integration, 4

7 Introduction and Background In 1990, Colorado developed a state plan for mental health services for deaf and hard of hearing individuals. The needs assessment leading to the plan highlighted the services available at the Mental Health Center of Denver and Pikes Peak Mental Health Center and the in-patient services through the Colorado Mental Health Institute at Fort Logan. It also identified areas of the state where no services were available. The plan recommended increased service access and coordination statewide, as well as state level leadership to implement the plan and build the system. A 2002 report from the State Department of Education similarly identified gaps in services to the deaf and hard of hearing children, noting a lack of trained mental health providers, resulting in a failure to address the needs of deaf and hard of hearing children and their families. Many of the issues identified in the 1990 plan and 2002 report are still a concern today, and many of the recommendations still need to be implemented. This second round of action planning builds on the previous work in Colorado to address the needs of deaf and hard of hearing individuals. The current Task Force charged with developing the plan expanded the focus from mental health to both mental health and substance abuse, in recognition of their frequent co-occurrence. The planning process included significant effort to learn from other states and draw on their strategies to reform policies and practices (see Appendix A). A 2008 survey of Colorado consumers, providers, and administrators supports the continued need to develop a mental health and substance abuse system for deaf and hard of hearing individuals (see Appendix B), and aligns with findings from a similar Colorado Department of Education study in In particular, the survey highlights that even where services are being provided to deaf and hard of hearing individuals, they may not be provided in a manner that is appropriate, as defined by the many national organizations focused on improving mental health and substance abuse services for this population. Deaf and Hard of Hearing Individuals To understand how to best meet the mental health and substance abuse needs of deaf and hard of hearing individuals, it is important to recognize that they are not one homogeneous community, but rather have diversity in their communication modes, culture, and needs. For the purposes of this plan, the term deaf and hard of hearing individuals will include individuals who would self-identify as any combination of the following: Deaf (uppercase): A group of people, with varying hearing acuity, whose primary mode of communication is a signed language(predominantly American Sign Language [ASL] in the United States), use a variety of forms of assistive communication technology, and have a shared heritage and culture. deaf (lowercase): Individuals with hearing loss who may, or may not, use ASL and do not share a heritage and culture of those who use ASL as a primary communication mode. Oral deaf: Individuals who are born deaf or become deaf pre-lingually, but are taught to speak and do not typically use ASL for communication. Hard of Hearing: Individuals who have hearing loss from mild to profound, beginning at any point during life. Functionally, hard of hearing individuals depend primarily on speech and listening for communication, augmented with visual cues and may use assistive technology, including hearing aids, cochlear implants, and captioning provided in real-time. Some individuals in this group use ASL for communication. Late-deafened: Individuals whose hearing loss begins in late childhood, adolescence, or adulthood, after they have developed oral language skills. Typically, late-deafened individuals communicate using assistive technology, including hearing aids, cochlear implants, and captioning provided in real-time. Some also learn to communicate in a signed language. Prepared by the Center for Systems Integration, 5

8 Deaf-blind and Hard-of-hearing-blind: Individuals who have varying hearing and vision acuity. Their communication modes and specific needs vary enormously according to age, onset, type of deaf-blindness or hard-of-hearing-blindness, and upbringing. The term hearing impaired is not used as it is a stigmatizing term that is not well received by most deaf and hard of hearing individuals because it implies that hearing loss is pathological. Opportunities for Improvement Some deaf and hard of hearing children and adults have better access to services than others. Adults with mental health needs in the Denvermetro area can access the specialized services at the Mental Health Center for Denver (MHCD). At MHCD, a team of professional staff are trained in American Sign Language and Signed English and provide a full array of therapeutic services, including psychiatric crisis/urgent services, psychiatric evaluation/medication follow-up, individual, group and family therapy, case management, psycho-education and supportive groups by special arrangement, outreach, and access to residential and inpatient treatment. MHCD, through special agreements negotiated with public and private insurers, is able to bill at an enhanced rate when serving deaf and hard of hearing clients, covering the additional costs associated with providing the specialized services. The sixteen Area Agencies on Aging in Colorado, part of the Aging and Adult Services system, provide a wide range of services to seniors in Colorado, including employment, information and referral to services, in home programs, and other community-based programs and services. Other programs throughout the state provide similar outreach, and some, like the Senior Reach model in Jefferson County, provide mental health and substance abuse services directly to seniors. As many hearing needs emerge later in life, this system is a natural access point to identify mental health and substance abuse needs among late deafened and hard of hearing individuals. Typically, late deafened and hard of hearing individuals become more isolated as their hearing loss develops, may not always accept or identify as hard of hearing, and choose to stay in their home communities rather than move to where resources are more available. For all of these reason, it is important to draw on the existing networks of senior services to increase early identification of mental health and substance abuse needs related to hearing loss. Children throughout the state can be placed in the Colorado School for the Deaf and Blind in Colorado Springs or, if they remain in their home communities, CSDB can also provide technical assistance and resources to their local school district to meet the child s needs. Children and families in Colorado Springs benefit from the deaf and hard of hearing communities and resources connected to CSDB and Pikes Peak Mental Health Center. CSDB is charged with being a resource to school districts, state institutions, and other approved education programs. Resource services shall include the following: assessment and identification of educational needs, special curricula, equipment and materials, supplemental related services (this would include mental health support), special short-term programs, program planning and staff development, programs for parents, families and the public, research and development to promote improved educational programs and services. CSDB may, at the discretion of the board of trustees, provide additional educational services on a local or regional basis in the state. As part of achieving this mission, CSDB has developed statewide capacity for early intervention, with an Intensive Home Intervention Program, as well as a team of consultants who work with schools throughout the state. This model, allowing a centralized location to have statewide reach, may be equally applicable to the mental health and substance abuse treatment setting. The capacity in these existing service delivery and educational settings are opportunities for all of Colorado to draw upon. Additionally, in both the metropolitan areas and around the state, private and non-profit resources are already in place to meet a variety of educational, advocacy, and other service delivery needs for deaf and hard of hearing individuals and their families. Now is the time to design and implement a similar model in the Prepared by the Center for Systems Integration, 6

9 mental health and substance abuse service system, as Colorado is currently in the process of lighting-up the state with technology to enable telemedicine equipment to connect mental health centers throughout the state. Over 100 sites will soon have televideo capacity, creating an opportunity to expand the reach of linguistically and culturally competent providers of mental health and substance abuse services to deaf and hard of hearing individuals throughout the state! Providers can be encouraged to access appropriate treatment through a telemedicine model by instituting standards and providing training, technical assistance, and technology solutions. Similar to the experiences of the developmental disability community, the deaf and hard of hearing communities have not received the mental health and substance abuse treatment that they need. To address this gap, the developmental disability community worked with mental health leaders and state government on Guidelines for Care that were adopted by the Community Mental Health Program of the Colorado Department of Healthcare Policy and Financing in The development of guidelines by the developmental disability community is an opportunity for the deaf and hard of hearing communities to replicate, following a similar path to ensure standards are in place. Additionally, the need for technical assistance and training to help providers understand the needs of their consumers, as well as strategies to meet those needs, has been met in other Colorado systems through the use of centralized training and technical assistance hubs. The School for the Deaf and Blind already models this approach in their partnership with schools statewide. Other systems have created this type of centralized capacity as well, including in healthcare workforce recruitment (Colorado Rural Health Center), emergency management for schools (Readiness and Emergency Management for Schools Technical Assistance Center), and family-centered and responsive services (Colorado Foundation for Families and Children). A similar model specific to deaf and hard of hearing mental health and substance abuse services could address the current geographic inequity in services. In 2000, the Colorado Legislature created the Colorado Commission for the Deaf and Hard of Hearing, housed in the Colorado Department of Human Services. The Commission is charged with serving as a liaison between the deaf and hard of hearing communities and the Legislature, Governor, and Colorado Departments by centralizing and unifying resources for interpreters, teletype machines, and other resources to enable access. Additionally, the Commission is charged with assessing the needs of the deaf and hard of hearing communities, identifying methods, programs or policies to improve communication accessibility and quality of services, and specifically identifying how the state may improve implementation of state policies and access to governmental services. Finally, the Commission is intended as an informational resource to deaf and hard of hearing individuals statewide. Within this charge exists the opportunity for leadership from the Commission for the implementation of a plan to increase access to and quality of public mental health and substance abuse services to deaf and hard of hearing individuals in Colorado. The Action Plan Building on these many opportunities and addressing the challenges that have been consistently identified in Colorado since the 1990 plan, the Action Plan has four goals and with eleven strategies to accomplish the goals. The goals are: Goal #1: Governance Structure: Colorado has a governance structure to implement, support, oversee, evaluate, and sustain systemic reform in the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Goal #2: Statewide Capacity: Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Prepared by the Center for Systems Integration, 7

10 Goal #3: Consistenc y in the Availability an d Quality o f Services Statew ide: Colorado adopts and monitors statewide standards for mental health and substance abuse services to deaf and hard of hearing individuals and their families. Goal #4: Consumer and Famil y Leadership: Colorado s deaf and hard of hearing consumer, family, and youth advocates participate in policymaking, governance, monitoring, evaluation, and service delivery in the mental health and substance abuse systems. The appendices to the plan also include the findings from a nationwide literature review and results of a Colorado survey of deaf and hard of hearing consumers and mental health and substance abuse providers and administrators. Components of the Action Plan The Goals, Strategies, and Actions center around a statewide system built on three essential legs (Goal #2, Statewide Capacity Building): A Technical Assistance and Education Center to provide technical assistance and training, including working with providers to increase their access to and competency with technology that can assist in communicating with deaf and hard of hearing individuals. A Statewide Service Delivery Network, to provide direct mental health and substance abuse services statewide to deaf and hard of hearing consumers and their families, using telemedicine and other technology to connect providers and consumers. Early Outreach and Identification, using existing capacity in Colorado s communities to identify mental health needs among children and seniors who are deaf and hard of hearing and connect them to early intervention resources. Supporting the three legs of the system are three essential components (Goals #1, #3, and #4): A Governance Structure to ensure the successful implementation of the plan and long-term implementation, and oversight of between systemic reform in the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Standards that assist providers in understanding how to best provide services to deaf and hard of hearing consumers, as well as allow the state to monitor the success of service delivery. Consumer and Family Leadership from the deaf and hard of hearing communities, with participation from consumers and family leaders in the policymaking structures of the mental health and substance abuse systems. Statewide Service Delivery Network Education & Technical Assistance Center Early Outreach & Identification Prepared by the Center for Systems Integration, 8

11 Goal #1: Governance Structure Colorado has a governance structure to implement, support, oversee, evaluate, and sustain systemic reform in the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Strategies Actions Outcomes Strategy 1.1: Develop sustainable capacity within the Colorado Commission for the Deaf and Hard of Hearing to implement and evaluate systemic reform of the mental health and substance abuse systems to meet the needs of deaf and hard of hearing individuals. Convene an Implementation Team of key state agencies and deaf and hard of hearing leaders, charged with overseeing and supporting the implementation of this Action Plan. Determine funding needs for the implementation of the Action Plan and secure the funding. Secure funding for the evaluation of the Action Plan implementation, including: o o o Tracking strategies and activities completed and revised as well as any barriers to implementation. Evaluating changes in state policy, state practice, local governance, and service delivery as well as monitoring consumer and family outcomes and satisfaction. Developing and adopting a sustained evaluation strategy for tracking the changes to the system and consumer and family outcomes and satisfaction with services. Work with the Division of Behavioral Health to identify and sustain a representative on the Commission and to the Implementation Team. Oversight and accountability to the implementation of the Action Plan. Ongoing expertise on mental health and substance abuse on the Commission. Ongoing monitoring and evaluation of the success of the mental health and substance abuse system at meeting the needs of deaf and hard of hearing individuals and their families. Strategy 1.2: Expand participation of deaf and hard of hearing individuals within the mental health and substance abuse policymaking bodies to address the needs of deaf and hard of hearing individuals. Identify the priority policymaking venues for deaf and hard of hearing leaders to participate, such as the Medical Advisory Board and the Mental Health Planning and Advisory Council. If appropriate, secure formal appointments to such boards and ensure compensation for their participation (e.g. stipends, consultation fees, mileage reimbursement, child care, etc.). Work with the identified policymaking bodies to secure long-term communication access for deaf and hard of hearing participants. Ongoing communication and collaboration between deaf and hard of hearing communities and decision-making entities in the mental health and substance abuse systems. Decisions made by the mental health and substance abuse system respect the unique needs of deaf and hard of hearing individuals and their families. Prepared by the Center for Systems Integration, 9

12 Goal #2: Statewide Capacity Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Actions Outcomes Strategy 2.1: Establish a Technical Assistance and Education Center that provides technical assistance, training, workforce development, and leadership to mental health centers, substance abuse providers, child welfare, juvenile justice, criminal justice, aging services and senior centers, federally qualified health centers and other healthcare providers, vocational rehabilitation, workforce centers, education, private providers, and other providers and systems statewide. Identify the organizational home for the Technical Assistance and Education Center and define its staffing, technology, and budget needs. Secure start-up and sustainable funding for the Technical Assistance and Education Center, including identifying training and technology funding streams from other service delivery systems that will benefit from the work of the Center. Develop strategies for funding technical assistance, training, and technology, including fee-for-service strategies. Develop technical assistance, trainings, and strategies for engaging providers of mental health and substance abuse services to increase their capacity to appropriately identify, assess, and serve deaf and hard of hearing consumers. Develop technical assistance, trainings, and strategies for engaging providers of all types of services to increase their capacity to accurately identify and refer deaf and hard of hearing individuals to mental health and substance abuse services. Develop technical assistance, training, and other strategies for aiding providers in the purchase, use, and maintenance of technology to enable better service delivery to deaf and hard of hearing individuals. Include technology strategies such as hearing aidcompatible telephones, closed-captioned televisions, open-captioned video materials, video phones, amplified and captioned telephones, telecommunication devices for the deaf (TDD, TTY), and computer-based communication (e.g. and instant messaging). Partner with the Colorado Behavioral Healthcare Council and other leaders in telemedicine statewide to ensure the application of the technology supports efforts to connect deaf and hard of hearing consumers to culturally and linguistically competent mental health and substance abuse providers. Ensure the needs of deaf and hard of hearing individuals and their families are addressed in telemedicine standards as they are developed. Particularly explore how telemedicine equipment can be adapted to work successfully with hard of hearing individuals who do not use ASL. Develop and disseminate technical assistance materials specifically on strategies for Mental health, substance abuse, and other providers and systems statewide have the assistance they need to ensure their outreach, access, and service delivery are linguistically, technologically, and culturally appropriate for deaf and hard of hearing individuals and their families. Prepared by the Center for Systems Integration, 10

13 Goal #2: Statewide Capacity Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Actions Outcomes covering costs of interpreters and communication technology, including billing codes for communication services and strategies for negotiating with public and private insurers to cover the additional costs associated with serving deaf and hard of hearing individuals. Develop and disseminate videos, brochures, manuals, and website resources to provide guidance to community providers seeking to make their policies and service systems more appropriate and accessible to deaf and hard of hearing consumers. Compile and update yearly a database of providers who have successfully met or exceeded best practice standards for service deaf and hard of hearing individuals. Use currently existing systems for evaluation and monitoring of providers to gather the information (see Strategy 3.3). Develop and disseminate materials specifically for deaf and hard of hearing consumers in accessible formats such as ASL and closed captioned videos, addressing consumer rights, diagnoses, treatment options, and types of services. Connect Technical Assistance and Education Center resources to state agency and provider websites and clearinghouses to increase their visibility and accessibility. Prepared by the Center for Systems Integration, 11

14 Goal #2: Statewide Capacity Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Actions Outcomes Strategy 2.2: Establish a workforce development initiative to expand access for deaf and hard of hearing individuals to mental health and substance abuse direct service providers, interpreters, CART providers, and communication technology. Create an ongoing workforce development initiative within the Technical Assistance and Education Center that partners with Universities, providers, deaf and hard of hearing organizations, the Colorado Rural Health Center, the Area Health Education Centers, and local communities to: o Incorporate deaf and hard of hearing issues into existing trainings already underway throughout the state for mental health, substance abuse, child welfare, juvenile justice, criminal justice, and other providers statewide. o o o o o o o o Recruit deaf and hard of hearing individuals into training and education programs for a wide range of mental health and substance abuse specialties. Create and sustain internship opportunities in a wide variety of service delivery systems for deaf and hard of hearing individuals trained in mental health and substance abuse specialties. Train and support deaf and hard of hearing individuals to provide peer services in their local communities, including facilitating support groups and serving as cultural brokers who can help their deaf and hard of hearing peers access services through a wide range of providers. Create placement opportunities for deaf and hard of hearing peer service providers within local mental health centers and substance abuse provider organizations. Review licensure requirements for mental health and substance abuse providers at all levels to identify barriers for deaf and hard of hearing individuals to become licensed. Recruit new interpreters and CART (Computer Aided Real-Time) providers throughout Colorado. Ensure training and licensing of interpreters and CART providers addresses the need for providers who are competent in mental health and substance abuse settings. Provide ongoing training to technology staff throughout the state to maintain and operate assistive communication technology, particularly in rural communities. Colorado s mental health and substance abuse workforce has the capacity to meet the needs of deaf and hard of hearing individuals and their families within the mental health and substance abuse systems. Colorado s interpreters and CART providers have the capacity to meet the needs of deaf and hard of hearing individuals and their families within the mental health and substance abuse systems. Prepared by the Center for Systems Integration, 12

15 Goal #2: Statewide Capacity Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Actions Outcomes Strategy 2.3: Establish a Statewide Service Delivery Network that provides direct services in mental health and substance abuse for deaf and hard of hearing consumers statewide. Identify a leadership, fiscal, and administrative structure for the Statewide Service Delivery Network (the Network) to coordinate providers statewide and facilitate providing contract services statewide through a telemedicine system. Identify culturally and linguistically competent providers and providers with experience working with deaf and hard of hearing individuals statewide to include in the Network. Identify additional specialized providers inside and outside the state who can be connected into the Network to expand capacity to serve populations with complex needs and from diverse backgrounds. Develop a plan for increasing regional level capacity over time as workforce development initiatives expand the availability of providers throughout the state. Connect the Network to other providers and service delivery systems through contracts, technology, and billing agreements with public and private insurers. Connect or co-locate the Network and Technical Assistance and Education Center to ensure providers statewide are trained in appropriate identification, assessment, and referral of deaf and hard of hearing consumers. Connect the Network to existing deaf and hard of hearing organizations to develop trusted relationships and referral opportunities within the deaf and hard of hearing communities. Deaf and hard of hearing consumers and their families throughout the state can easily access a comprehensive array of high quality mental health and substance abuse services. Direct service providers specializing in working with deaf and hard of hearing individuals and their families work together in a supportive, technology appropriate setting allowing for high quality service provision. Prepared by the Center for Systems Integration, 13

16 Goal #2: Statewide Capacity Colorado provides a statewide continuum of high quality mental health and substance abuse services to deaf and hard of hearing individuals and their families, coordinated through a Technical Assistance and Education Center and a Statewide Service Delivery Network, with capacity to support consumers, their families, and providers throughout the state. Strategies Actions Outcomes Strategy 2.4: Establish Early Identification and Intervention capacity by building on the Colorado School for the Deaf and the Blind (CSDB) existing role as a statewide resource for children and youth who are deaf and hard of hearing. Expand training for providers in the Colorado Home Intervention Program (CHIP) to include identification of possible mental health needs of young children who are deaf and hard of hearing and support for their families Support efforts to increase the CSDB s capacity to meet the needs of children and youth who are deaf and hard of hearing that may also have substance abuse and mental health needs. Through the use of technology, connect schools throughout the state with the Statewide Service Delivery Network to ensure appropriate interagency collaboration in addressing the mental health needs of children who are deaf and hard of hearing. Deaf and hard of hearing children s mental health needs are identified early and services are provided in treatment and education appropriate settings. Strategy 2.5: Increase Colorado s capacity to provide appropriate residential and in-patient services to deaf and hard of hearing individuals. Identify existing adult and child residential and in-patient programs in Colorado to participate in a demonstration program specific to deaf and hard of hearing individuals. Ensure demonstration sites: o o Renovate the physical environment to be deaf and hard of hearing accessible, including visual alarms and signals instead of auditory and communication technology access. Include deaf and hard of hearing staff members and sign-fluent nursing, patient care staff, and treatment professionals. Work with residential and in-patient programs in Colorado receiving public funds including the demonstration sites, to connect them with the Technical Assistance and Education Center and the Statewide Service Delivery Network: o o o To ensure appropriate providers are available to deaf and hard of hearing individuals whose needs vary in type and severity. Establish plans for transition services and supports as deaf and hard of hearing consumers transition back to their communities. Adapt physical environments to meet the needs of deaf and hard of hearing individuals. Deaf and hard of hearing adults and children with mental health and substance abuse needs can communicate with their providers and other patients during residential and inpatient treatment, improving treatment outcomes. Prepared by the Center for Systems Integration, 14

17 Goal #3: Consistency in the Availability and Quality of Services Statewide Colorado adopts and monitors statewide standards for mental health and substance abuse services to deaf and hard of hearing individuals and their families. Strategies Actions Outcomes Strategy 3.1: Develop and adopt Guidelines for Care in partnership with the Colorado Department of Health Care Policy and Financing, deaf and hard of hearing leaders and consumers, the Office of Behavioral Health, and other providers and service delivery systems. Convene a committee of State Department representatives, deaf and hard of hearing leaders and consumers, local providers and administrators of services, and other interested parties to develop Guidelines for Care for Mental Health and Substance Abuse Services to Deaf and Hard of Hearing Individuals and Their Families addressing: o Appropriate and best practice service delivery models for deaf and hard of hearing individuals and their families; o Consumer choice in communication strategies, services, and providers; o Accessibility of outreach programs, front door/gatekeeper staff, emergency services, out-patient, and in-patient services; o Accessibility of telemedicine technology to connect with the Statewide Service Delivery Network; o Continuum of services available; o Qualifications of communications providers including interpreters and CART providers. Work with the Department of Health Care Policy and Financing to ensure the guidelines are adopted as part of the Community Mental Health Services Program, CHP+, and other appropriate programs. Develop a consumer grievance process that is visible and easily accessible to deaf and hard of hearing individuals and their families to identify problems with the implementation of the Guidelines. Identify the technical assistance, training, and technology needed by mental health and substance abuse providers to meet the standards. Ensure the priorities of the Technical Assistance and Education Center align with the needs of the providers. Identify the service array and capacity needed for providers to meet the standards. Ensure the priorities of the Statewide Service Delivery Network align with these needs of the providers. Statewide consistency in the accessibility of outreach, emergency services, inpatient and outpatient services, other program and services, consumer choice, and technology for deaf and hard of hearing consumers and their families with mental health and substance abuse needs. Prepared by the Center for Systems Integration, 15

18 Goal #3: Consistency in the Availability and Quality of Services Statewide Colorado adopts and monitors statewide standards for mental health and substance abuse services to deaf and hard of hearing individuals and their families. Strategies Actions Outcomes Strategy 3.2: Work with child welfare, juvenile and criminal justice, education, and other systems to develop standards for services to deaf and hard of hearing individuals and their families. Convene a committee of representatives from the deaf and hard of hearing communities and state child welfare, juvenile and criminal justice, education, and other systems to create and adopt best practice standards to ensure deaf and hard of hearing individuals and their families are appropriately assessed for mental health and substance abuse needs and, if needed, connected to culturally and linguistically competent services. Work with the Division of Behavioral Health, Colorado Department of Regulatory Affairs, and other state agencies to develop specialization standards for therapists working with deaf and hard of hearing individuals and their families. Work with the Division of Behavioral Health, Colorado Department of Regulatory Affairs, and other state agencies to develop licensing or other standards for interpreters and CART providers. Work with the Division of Behavioral Health to develop specialization standards for substance abuse providers working with deaf and hard of hearing individuals and their families. Deaf and hard of hearing individuals with mental health and substance abuse needs and their families are connected to linguistically and culturally competent services. Strategy 3.3: Expand monitoring and oversight of service delivery providers to include monitoring compliance with guidelines and standards related to service to deaf and hard of hearing individuals and their families. As guidelines and standards are adopted in mental health, substance abuse and other service delivery systems, identify and implement monitoring mechanisms to incorporate into current monitoring and evaluation activities. At least yearly, assess compliance with guidelines and standards using data from the monitoring mechanisms. At least yearly, revisit the success of the guidelines in partnership with the oversight agencies for each service delivery system. Mental health and substance abuse services to deaf and hard of hearing individuals and their families are consistent, appropriate, and of high quality. Prepared by the Center for Systems Integration, 16

19 Goal #4: Consumer and Family Leadership Colorado s deaf and hard of hearing consumer, family, and youth advocates participate in policymaking, governance, monitoring, evaluation, and service delivery in the mental health and substance abuse systems. Strategies Actions Outcomes Strategy 4.1: Provide advocacy trainings accessible to the deaf and hard of hearing individuals and their families and support the advocates as they develop a network of support among each other. The Technical Assistance and Education Center partners with deaf and hard of hearing advocacy organizations already trusted by the communities, as well as health and mental health consumer and family organizations, to implement advocacy trainings specifically for deaf and hard of hearing individuals and their families. The Center partners with deaf and hard of hearing advocacy organizations as well as health and mental health consumer and family organizations, to create an ongoing support network among trained advocates, including using websites and other technology to support the network of advocates. A network of deaf and hard of hearing consumers and their families who are trained and prepared to participate in policymaking, governance, monitoring, evaluation, and service delivery in the mental health and substance abuse systems. Strategy 4.2: Engage and support deaf and hard of hearing advocates in service delivery, governance, policymaking, and monitoring/evaluation settings. The Center partners with the Colorado LINKS for Mental Health subcommittees on Family and Youth Involvement in Policymaking and Budget, Funding, and Finance to ensure funding strategies for family, youth, and consumer involvement include funding accommodations for deaf and hard of hearing individuals. The Center partners with the Colorado Commission for the Deaf and Hard of Hearing to place trained advocates on appropriate policymaking boards in the mental health and substance abuse systems. Participation of deaf and hard of hearing consumers and their families on governance and policymaking boards at the state and local levels. Prepared by the Center for Systems Integration, 17

20 Appendix A: Literature Review State Policy Options for Meeting the Mental Health and Substance Abuse Needs of Deaf and Hard of Hearing Individuals and Their Families Prepared in July 2008 by Jewlya Lynn, Denise McHugh, & Pa Ticia Moion, Center for Systems Integration Table of Contents Executive Summary and Matrix of Policy Options Introduction and Overall Themes State Governance and Planning Deaf/Hard of Hearing Governance and Planning Structures Integrating Governance and Planning Structures State Level Financing Issues Funding Governance and Planning Structures Funding Direct Service Delivery Funding for Workforce Development State Policy to Support Consumer & Family Leadership State Policy Related to Mental Health and Substance Abuse Services Barriers to Seeking Services State Policies to Address Barriers to Seeking Services Barriers to Accessing and Utilizing Services State Policies for Addressing Workforce Development State Resources to Increase Understanding of Deaf/Hard of Hearing Needs State Policies for Expanding Availability of Trained Interpreters State Policies on Telemedicine to Increase Access to Appropriate Providers State Policies on Other Technology to Increase Access State Policies to Ensure Appropriate Service Array is Available State Standards to Increase Access and Utilization Quality Monitoring/Evaluation Conclusion: Areas for Focus in the Planning Process References Prepared by the Center for Systems Integration, 18

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