Rehabilitation Management Systems. Julian Hodder National Workers Compensation & HSE Manager May 2013

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1 Rehabilitation Management Systems Julian Hodder National Workers Compensation & HSE Manager May 2013

2 Australia and New Zealand s leading waste management provider > Australian publicly listed company with annual revenues of approximately $2b > 300 locations in Australia & New Zealand > 45 major processing facilities > Over 300 products and services > More than 6,500 staff > Australia s largest waste management fleet with more than 3,600 vehicles 2

3 Transpacific s waste minimisation philosophy and hierarchy We should all be reducing: > The amount of waste generated > Resources consumed > Potential for environmental harm 3

4 Behind the scenes processing smarts > Australian-first hydrogenation facility > Mineral oil processed and reused as fuel oil and base oils > Used cooking oil refined and reused to enhance stock feed > Liquid and hazardous treatment plants > Wastes disposed of in an environmentally friendly and safe way > Material Recycling Facilities (MRFs) > Commingle, building and construction, green waste > Convert landfill gas into green electricity 4

5 5

6 Rehab Management Systems > The aim of a rehabilitation management system is to provide a framework within which employers can meet their legislative obligations and provide effective rehabilitation services to their employees. 6

7 Rehab Management Systems > The effectiveness of a workplace rehabilitation management system is best maintained through an ongoing program with the following elements: 1. Commitment and corporate governance 2. Planning 3. Implementation 4. Measurement and evaluation 5. Review and improvement Page 7

8 Key area of rehabilitation focus 8

9 TPI Rehabilitation Management System > If you don t do it don t say you do! > When in development use of flow charting including supportive documents is helpful! > Rehab Management system was created to accommodate 80 plus HSE coordinators managing rehabilitation > Moving to x4 RTW Advisors nationally- greater control in process performance > Strong focus on Early Intervention and communication 9

10 TPI Rehabilitation Management System 10

11 Management of the process > Internal audit > Peer and self reviews of case files- no surprises > Team Meetings > Education and Training > Document review > Link to Strategic Plan, organisational goals and metrics and Team KPI s/pd s > Outcomes of review utilised for continuous improvement 11

12 Preparation for audit > The Rehab Audit Workbook provides examples of evidence that can be utilised to demonstrate compliance with regards to the criterion being measured. > Collation of this information, typically into folders as a hard copy or into evidence folders electronically on the system makes the process an easy one > Typically the audit involves a half-full day on the system related evidence and the remainder of the time on file review and interview of employees involved in the process (e.g. Case manager and Supervisor/Site Manager) > Interview of employee s involved enables a review of their understanding of system and process. If, for example, the case manager has difficulty verbalising the process then they most likely will have difficulty performing in line with the expectations!! > A review of the files is detailed as the evidence from the review of files demonstrates key element s and performance aspects of the rehabilitation management system 12

13 Preparation for audit 13

14 Comcare Tier Model 14

15 Comcare and Rehabilitation Management Systems > Internal Audits- The conditions of licence require licensees to conduct annual audits of their claims management, rehabilitation and prevention management systems, irrespective of what tier level a function is at. > The purpose of an external audit is to monitor conformance and enhance the effectiveness of management practices. > As with the external audits, the results of internal audits are provided to the Commission in the LIP reports and are taken into consideration as part of the tier movement process. > For claims and rehabilitation audits, licensees must use the Commission approved claims and rehabilitation audit tools. > See Comcare Website for access to Rehabilitation Audit tools 15

16 Audits at TPI > Currently a Tier 2 Licensee > Internal auditing program- mixture of cross and self audits focusing in on completion of case file related processes. > As mature system (processes in operation) most of work is done in case file review process. > Internal audit- undertaken annually by an external organisation with Comcare undertaking an audit in the year prior to Licence Renewal. 16

17 Continuous Improvement > Currently a Tier 2 Licensee in terms of Rehabilitation- seeking tier 3 status > Internal audit- recommendations made- taking into account S41 Rehabilitation Guidelines update > Review of documentation and policies and procedures relating to rehabilitation has been undertaken > Internally improved expertise in this area and utilising team s background and knowledge in creating improvement. > Team conference in May- setting new target s KPI s, review of current processes- period of change 17

18 Key messages? 18

19 Key Messages > In developing the Rehabilitation Management System for an organisation there needs to be an understanding of the business genetics and processes (not one size fits all) > If you don t do it don t say you do!! > Monitoring and review of processes outcomes needs to be done in detailensures a no surprises approach > Embrace the opportunity that auditing offers in that it produces information that can be positively utilised in creating a continuous improvement culture. > Should link in with your annual strategic plan for rehabilitation as is a component of core business activities 19

20 Thank you for your time Julian Hodder National Workers Compensation & HSE Manager May 2013

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