Symantec Endpoint Encryption Full Disk

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1 Symantec Endpoint Encryption Full Disk Policy Administrator Guide Version 7.0

2 Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Symantec Corporation Symantec Corporation. All rights reserved. Authenti-Check is a registered trademark of GuardianEdge Technologies Inc. Microsoft, Active Directory, Windows, and Windows XP are either registered trademarks or trademarks of Microsoft Corporation. Any other trademarks used herein are the property of their respective owners and are hereby acknowledged. Other product and company names mentioned herein may be the trademarks of their respective owners. Printed in the United States of America.

3 Contents Contents 1. Introduction Overview Symantec Endpoint Encryption Basics Architecture Directory Service Synchronization Endpoint Containers Active Directory and Native Policies Installation and Policy Settings SEE Roles Policy Administrators Client Administrators User Reporting Overview SEE Users and Computers SEE Server Reports Computer Status Report Computers not Encrypting to RS Computers with Decrypted Drives Computers with Specified Users Computers without Full Disk Installed Computers without Removable Storage Installed Non-Reporting Computers Resultant Set of Policy (RSoP) Windows System Events Policy Creation Overview Active Directory Policies Native Policies Policy Options Client Administrators Registered Users Password Authentication Authentication Message Communication Single Sign-On Authenti-Check One-Time Password Startup Logon History Autologon Remote Decryption Client Monitor Local Decryption Symantec Endpoint Encryption Full Disk iii

4 Contents 4. Policy Deployment Overview Active Directory Policies Basics Order of Precedence Forcing a Policy Update Native Policies Basics SEE Managed Computer Groups Policy Assignment Order of Precedence Forcing a Policy Update Endpoint Support The Management Password Basics Setting the Management Password Changing the Management Password One-Time Password Program Basics Launch SQL Server Logon Information Management Password Method Error Messages Hard Disk Recovery Basics Recover DAT File Generation Server Configuration Overview Configuration Editor Basics Database Configuration Tab Directory Sync Services Configuration Web Server Configuration Directory Sync Service Status Appendix A Framework System Events List Full Disk System Events List Glossary Index Symantec Endpoint Encryption Full Disk iv

5 Figures Figures Figure 1.1 Architectural Overview Figure 2.1 Group Policy Results Wizard, User Selection Figure 2.2 RSoP Report From an SEE Client Figure 3.1 Framework Computer Policy, Client Administrators Options Figure 3.2 Framework Computer Policy, Registered Users Options Figure 3.3 Framework Computer Policy, Password Authentication Options Figure 3.4 Framework Computer/User Policy, Authenti-Check Options Figure 3.5 Framework Computer/User Policy, One-Time Password Options Figure 3.6 Full Disk Computer Policy, Startup Options Figure 3.7 Full Disk Computer Policy, Autologon Options Figure 3.8 Full Disk Computer Policy, Client Monitor Options Figure 4.1 SEE Managed Computers, Add New Group Figure 4.2 Name New Group Dialog Figure 4.3 SEE Unassigned, Computer Highlighted Figure 4.4 SEE Managed Computers Groups Dialog Figure 4.5 SEE Managed Computers Group Selected Figure 4.6 Policy Selection Dialog Figure 4.7 Native Policy Assignment Confirmation Figure 4.8 SEE Managed Computers Policy Assigned Figure 5.1 Management Password Snap-in Figure 5.2 Management Password Changed, Confirmation Message Figure 5.3 One-Time Password, Welcome Figure 5.4 SQL Server Logon Prompt Figure 5.5 One-Time Password, Management Password Figure 5.6 One-Time Password, Method Selection, Online Figure 5.7 One-Time Password, Online Method, Identifying Information Figure 5.8 One-Time Password, Online Method, Response Key Figure 5.9 One-Time Password, Method Selection, Offline Figure 5.10 One-Time Password, Offline Challenge Key Figure 5.11 One-Time Password, Offline Response Key Figure 5.12 One-Time Password, User Record Not Found Figure 5.13 One-Time Password, Invalid Code Synchronization Figure 5.14 Manager Console, Computer in Need of Recovery Highlighted Figure 5.15 Management Password Prompt Figure 5.16 Recovery Password Prompt Figure 5.17 Recovery Data Export Dialog Figure 5.18 Recovery Data Export Success Message Figure 6.1 Configuration Editor, Database Configuration Tab Figure 6.2 Configuration Editor, Directory Sync Services Configuration Tab Figure 6.3 Configuration Editor, Web Server Configuration Tab Figure 6.4 Configuration Editor, Directory Sync Service Status Tab Symantec Endpoint Encryption Full Disk v

6 Tables Tables Table 1.1 Active Directory and Native Policies Compared Table 1.2 Client Administrator Levels of Privilege Table 2.1 Data Available About Client Computers That Have Checked In Table 6.1 Synchronization Service Status Values Table A.1 Framework System Events Table A.2 Full Disk System Events Symantec Endpoint Encryption Full Disk vi

7 Introduction 1. Introduction Overview Symantec Endpoint Encryption Full Disk protects data on laptops and PCs from the threat of theft or loss with strong, centrally managed encryption, auditing, and policy controls for hard disks and partitions, ensuring that the loss of a machine and its data does not result in disclosure required by corporate policy or government regulation. As part of Symantec Endpoint Encryption, SEE Full Disk leverages existing IT infrastructures for seamless deployment, administration, and operation. Symantec Endpoint Encryption Basics SEE is comprised of SEE Full Disk, SEE Removable Storage, and SEE Framework. SEE Framework includes all the functionality that is extensible across SEE. It allows behavior that is common to both SEE Removable Storage and SEE Full Disk to be defined in one place, thus avoiding potential inconsistencies. Architecture The following diagram depicts a sample mixed network and the interrelationships between SEE components. HTTP(S)/SOAP Client Group Policy ODBC LDAP Active Directory Domain Controller Client Manager Computer Database Server Novell edirectory Server SEE Management Server Client your-org.com Client your_tree Client Figure 1.1 Architectural Overview The Active Directory domain controller and SEE Management Server are required. Symantec Endpoint Encryption Full Disk 1

8 Introduction A database server is recommended, but the SEE database instance can also be configured to reside on the SEE Management Server. The machine hosting the SEE database instance must be a member of the Active Directory forest/domain. The Manager Console can be installed on multiple Manager Computers. It can also be installed on the SEE Management Server. It must reside on a computer that is a member of the Active Directory forest/domain. The Novell edirectory tree and Active Directory group policy communications are optional. Directory Service Synchronization Synchronization with Active Directory and/or Novell edirectory is an optional feature. If enabled, then the SEE Management Server will obtain the organizational hierarchy of the specified forest, domain, and/or tree and store this information in the SEE database. It also keeps this information up to date. This improves performance during Client Computer communications with the SEE Management Server, as the SEE Management Server will be able to identify the Client Computer without having to query the Active Directory domain controller and/or the Novell edirectory server. When you open the SEE Manager, you will have your Active Directory and/or Novell endpoints organized just the way that they are in the directory service, easing your deployment activities. In addition, you will have records of computers that reside in the designated forest, domain, or tree, even if these computers do not have any SEE products installed and/or have never checked in with the SEE Management Server. This will allow you to run reports to assess the success of a given deployment and gauge the risk that your organization may face due to unprotected endpoints. The timing of the synchronization event differs according to the directory service. Whereas Novell informs the SEE Management Server of any changes that may occur, the SEE Management Server needs to contact Active Directory to obtain the latest information. Synchronization with Active Directory is set to occur once every fifteen minutes. Endpoint Containers Basics The SEE Manager will place each endpoint into one or more of the following containers: Active Directory Computers, Novell edirectory Computers, or SEE Managed Computers. Active Directory/Novell edirectory Computers No computers will be placed in the Active Directory Computers or Novell edirectory Computers containers unless synchronization with the directory service is enabled. If synchronization with Active Directory is enabled, the Active Directory Computers container will be populated with the computers in the Active Directory forest/domain. If synchronization with Novell is enabled, the Novell edirectory Computers container will hold the computers in the Novell tree. If synchronization with both directory services is enabled and the computer is managed by both, it will appear in both containers. Computer and user objects located within the Active Directory and/or Novell containers cannot be moved or modified with SEE snap-ins. SEE Managed Computers Computers located within the Active Directory Computers and/or Novell edirectory Computers containers will not be shown in the SEE Managed Computers container. Only computers that have checked in with the SEE Management Server will be shown in the SEE Managed Computers container. Whether a computer is placed in the SEE Managed Computers container or not following check in will vary depending on whether synchronization is enabled or not. Symantec Endpoint Encryption Full Disk 2

9 Introduction If synchronization is not enabled, all Client Computers that have checked in will be placed in the SEE Managed Computers container. If synchronization is enabled, only Client Computers that have checked in that do not reside within the designated Active Directory forest/domain and/or Novell tree will be placed in the SEE Managed Computers container. Computers located within the SEE Managed Computers container should be grouped into the organizational structure that you desire. Active Directory and Native Policies Active Directory policies are designed for deployment to the users and computers residing within your Active Directory forest/domain. Active Directory policies can be created and deployed whether synchronization with Active Directory is enabled or not. Native policies are designed for deployment to computers that are not managed by Active Directory. Should you wish to deploy native policies to computers that are managed by Active Directory, you must turn synchronization with Active Directory off. The following table itemizes the differences between Active Directory and native policies. Table 1.1 Active Directory and Native Policies Compared Active Directory Policies Certain policies are deployed to users and others are deployed to computers. Policies applied in Local, Site, Domain, OU (LSDOU) order of precedence. Single pane policy creation/deployment. Policies are obtained from the domain controller and applied at each reboot. An immediate policy update can be forced using the gpupdate \force or secedit command. Installation and Policy Settings Basics While the majority of the installation settings can be overridden with policy updates, certain installation settings cannot. Furthermore, three SEE Full Disk settings do not have a corresponding installation setting, and can only be defined by pushing out a policy update. Installation Only Settings The following SEE Framework installation setting cannot be changed later by policy update: Encryption AES encryption strength The following SEE Full Disk installation settings cannot be changed later by policy update: Encryption settings related to initial encryption (the Disk Partitions and Advanced Options sections of this panel); Installer Customization location of the client database files; and Startup custom image bitmap file. Native Policies Policies can only be applied to computers. Policies are applied in Computer, Subgroup, Group (CSG) order of precedence. Each pane must be visited when creating the policy. Policies are applied when the client checks in with the SEE Management Server. An immediate policy update can be forced by clicking Check in now from the User Client Console. Symantec Endpoint Encryption Full Disk 3

10 Introduction Note that although a custom image bitmap file cannot be changed by a policy setting once the SEE client software has been deployed, a custom image could be effectively hidden at a later time by pushing out a Startup policy that causes the Symantec logo to be displayed instead. Policy Only Settings The following SEE Full Disk settings can only be defined using a policy: Autologon the active period and number of restarts that control the Autologon feature; Remote Decryption decryption of all disk partitions; and OTP Communication Unlock the ability of users to use the One-Time Password program to regain access to their computer after it has been locked for a failure to communicate. SEE Roles Policy Administrators As the Policy Administrator, you perform centralized administration of SEE. Your primary tool is the Manager Console, installed on the Manager Computer. The Manager Console contains the following SEE snap-ins: Symantec Endpoint Encryption Management Password allows you to change the Management Password. Symantec Endpoint Encryption Software Setup is used to create client installation packages. Symantec Endpoint Encryption Native Policy Manager escorts you through the process of creating a computer policy for clients not managed by Active Directory, such as Novell and other clients. Symantec Endpoint Encryption Users and Computers displays the organizational structure of your Active Directory forest and/or Novell tree; allows you to organize clients not managed by either Active Directory or Novell into groups; provides the ability to export computer-specific Recover DAT files necessary for Recover /B. Symantec Endpoint Encryption Server Reports includes Computer Status, Computers not Encrypting to RS, Computers with Decrypted Drives, Computers with Specified Users, Computers without Full Disk Installed, Computers without Removable Storage Installed, and Non-Reporting Computers reports. Each report provides the ability to export computer-specific Recover DAT files necessary for Recover /B. Symantec Endpoint Encryption One-Time Password Program (optional) enables you to assist users who can t get into Windows because they forgot their credentials or have been locked out for a failure to communicate with the SEE Management Server. It also contains the following Microsoft snap-ins to help you manage your Active Directory computers: Active Directory Users and Computers allows you to both view and modify your Active Directory organizational hierarchy. Group Policy Management lets you manage group policy objects and launch the Group Policy Object Editor (GPOE). Within the GPOE you will find SEE snap-in extensions that allow you to create and modify SEE user and computer policies for Active Directory managed computers. Depending on your responsibilities, you may not have access to all of these snap-ins. These restrictions, if any, will be effected as part of the privileges associated with your Windows account. Your Windows account may have been provisioned with rights to access the SEE database. If so, ensure that you are logged on to Windows with this account before launching the Manager Console. Alternatively, you may be required to log on to the SEE database separately using SQL authentication. Symantec Endpoint Encryption Full Disk 4

11 Introduction Client Administrators Client Administrators provide local support to SEE users and guarantee that SEE Full Disk protected computers are always accessible even when all SEE users have been removed from those computers. Each Client Computer must have at least one Client Administrator account. As Policy Administrator, you are responsible for creating and maintaining Client Administrator accounts using the SEE Manager. Because Client Administrator accounts are managed entirely by SEE and do not relate to Windows accounts, Client Administrators can support users who are not a part of the domain. One of three privilege levels will be assigned to each Client Administrator account. At least one Client Administrator account with a privilege level of high must exist on each workstation. Table 1.2 Client Administrator Levels of Privilege Level Can Unlock Computer Can Extend Next Communication Due Date Client Administrators should be trusted in accordance with their assigned level of privilege. There must be at least one Client Administrator on each workstation to allow hard disk recovery. Client Administrator passwords are managed by you and cannot be changed at the Client Computer. This single-source password management allows Client Administrators to remember only one password as they move among many Client Computers. If password(s) were local to each computer, then remembering multiple passwords would become unwieldy. Client Administrator accounts have the following restrictions: Client Administrators do not have either of the authentication assistance methods (Authenti-Check and One-Time Password) available. Client Administrators cannot use Single Sign-On. Can Run Recover Program Can Decrypt Hard Disk Can Unregister Users High Medium Low User SEE Full Disk protects the data stored on the Client Computer by encrypting it and requiring valid credentials to be provided before allowing Windows to load. Only the credentials of registered users and Client Administrators will be accepted by SEE Full Disk. During the registration process, users set their SEE credentials, allowing them to power the machine on from an off state and gain access to Windows. At least one user is required to register with SEE on each Client Computer. A wizard guides the user through the registration process, which involves a maximum of four screens. The registration process can also be configured to occur without user intervention. Authentication to SEE Full Disk can be configured to occur in one of three ways: Single Sign-On enabled The user will be prompted to authenticate once each time they restart their computer. Single Sign-On not enabled The user must log on twice: once to SEE Full Disk and then separately to Windows. Automatic authentication enabled The user is not prompted to provide credentials to SEE Full Disk; the authentication process is transparent. This option relies on Windows to validate the user s credentials. To ensure the success of this product in securing your encrypted assets, do not define users as local administrators or give users local administrative privileges. Symantec Endpoint Encryption Full Disk 5

12 Reporting 2. Reporting Overview The SEE Manager features several tools to retrieve data stored in the SEE database. These reporting tools will allow you to: Assess the success of a deployment, Gauge the risk that your organization may face due to unsecured endpoints, Locate individual computers for the purpose of exporting the computer-specific Recover DAT file necessary for Recover /B, Identify computers that have not checked in within a certain number of elapsed days, Find out all of the computers that a user has registered on, and Determine the SEE policy currently being enforced by protected endpoints. If Active Directory and/or Novell synchronization is enabled, you will be able to obtain the computer names and directory service location of any computer located on your forest, domain, or tree even if the computer has never checked in with the SEE Management Server. While only the computer and directory service location of these computers will be available, the absence of additional data will allow you to identify computers that are unprotected or have not checked in. The following table describes the data that will be available about Client Computers that have succeeded in checking in with the SEE Management Server. Table 2.1 Data Available About Client Computers That Have Checked In Column Heading Data Displayed Explanation Computer name computer name Computer name Group name* group name Location of the computer within SEE Users and Computers Last Check-in time/date stamp The time and date of the last connection that the Client Computer made with the SEE Management Server Decrypted partition letter(s) The letter(s) of any decrypted partition(s) on this computer Decrypting partition letter(s) The letter(s) of any partition(s) on this computer in the process of decrypting Encrypted partition letter(s) The letter(s) of any encrypted partition(s) on this computer Encrypting partition letter(s) The letter(s) of the partition(s) on this computer in the process of encrypting FR Version n.n.n The three digit version number of SEE Framework that is currently installed HD Version n.n.n The three digit version number of SEE Full Disk that is currently installed HD Installation Date time/date stamp The time and date on which SEE Full Disk was installed Serial Number Asset Tag Part Number serial number Not Available asset tag No Asset Tag No Asset Information part number The System Management BIOS (SMBIOS) serial number from WMI_SystemEnclosure class. If the data does not exist on the client, the value will either be blank or Not Available will be displayed. The System Management BIOS (SMBIOS) asset tag from WMI_SystemEnclosure class. If the data does not exist on the client, the value will either be blank or No Asset Tag/No Asset Information will be displayed. The System Management BIOS (SMBIOS) asset tag from WMI_SystemEnclosure class. This data may not exist on the client, in which case it will be blank. Symantec Endpoint Encryption Full Disk 6

13 Reporting Table 2.1 Data Available About Client Computers That Have Checked In (Continued) Column Heading Data Displayed Explanation RS Encryption Policy N/A N/A RS Encryption Method N/A N/A RS Executables N/A N/A RS Access Utility N/A N/A RS Master Cert N/A N/A RS Password Aging N/A N/A RS Version N/A N/A RS Installation Date N/A N/A * This column is not shown in the SEE Users and Computers snap-in. SEE Users and Computers The SEE Users and Computers snap-in allows you to export data about a specific group into a comma-delimited format (CSV). This can be useful for generating reports on a per-group basis. You might also want to consider your reporting needs when you create your groups ( SEE Managed Computer Groups on page 22). SEE Server Reports Computer Status Report The Computer Status Report is used to retrieve the records of specific computers when you know their computer name. This can be useful under the following circumstances: After deploying client installation packages using your third-party deployment tool of choice, run this report to ensure that the deployment was successful and that each client checks in. You should make sure that each client checks in at least once. During the check in process, the Client Computer sends data necessary for the online method of the One-Time Password Program and for the /B method of the Recover Program. Once you have identified Client Computers that have not checked in, you can target them using other tools such as Resultant Set of Policy (RSoP) reports and Windows system event logs to determine if there was a problem during installation. Should a Client Computer fail to boot, you may need to export computer-specific recovery data necessary for Recover /B. Type or paste the computer names in the Enter Computer Names field. Each should be on a separate line. The % character can be used as a wildcard. Once you have entered the computer names that you want to retrieve the records of, click Run. To refresh the data, click Run again. Computers not Encrypting to RS The Computers not Encrypting to RS report will retrieve the records of the following computers on your network: Did not have SEE Removable Storage installed as of the time of last check-in. Was not protected by a SEE Removable Storage Encrypt all or Encrypt new policy as of the time of last check in. Resides on a forest or tree that is synchronized with the SEE Management Server and has not checked in. These clients may or may not be allowing users to write unencrypted files to removable devices. Computers with Decrypted Drives The Computers with Decrypted Drives report will retrieve the records of the following computers on your network: Had one or more decrypted or decrypting partitions as of the time of last check-in. Symantec Endpoint Encryption Full Disk 7

14 Reporting Resides on a forest or tree that is synchronized with the SEE Management Server and has not checked in. These clients may or may not have a decrypted or decrypting partition. Computers with Specified Users The Computers with Specified Users report allows you to find out all of the computers that one or more users have registered on. Type the user names in the Enter User Names field. If you enter more than one user name, they should be separated by carriage returns. The % wildcard character is supported. Once the desired report parameters have been entered, click Run. The records of the computers on which one or more of the specified users has registered will be retrieved and listed in the report results. Computers without Full Disk Installed The Computers without Full Disk Installed report will retrieve the records of the following computers on your network: Did not have SEE Full Disk installed as of the time of last check-in. Resides on a forest or tree that is synchronized with the SEE Management Server and has not checked in. These clients may or may not have SEE Full Disk installed. Computers without Removable Storage Installed The Computers without Removable Storage Installed report will retrieve the records of the following computers on your network: Did not have SEE Removable Storage installed as of the time of last check-in. Resides on a forest or tree that is synchronized with the SEE Management Server and has not checked in. These clients may or may not have SEE Removable Storage installed. Non-Reporting Computers The Non-Reporting Computers report allows you to obtain a list of computers that have not checked in with the SEE Management Server within a specified number of elapsed days. This report will help you ensure that the data in the SEE database remains fresh. It is also an essential complement to a lockout policy. Enter the number of elapsed days in the Days Since Last Check-In field and click Run. The records of the computers on your network that have not checked in with the SEE Management Server within the specified number of days will be retrieved and listed. Resultant Set of Policy (RSoP) The Group Policy Management snap-in features a reporting facility which allows you to verify that the Active Directory policies you assigned to Client Computers or users were actually processed as intended. This report is known as a Resultant Set of Policies (RSoP) or Group Policy Report. The initial SEE installation settings as deployed using the Framework and Full Disk client MSI packages (even if the MSI packages were deployed as GPOs) will not appear in the RSoP report. Only the results of Active Directory policy updates will be shown in the RSoP report. To generate an RSoP report, perform the following steps: 1. Open the SEE Manager, and in the left pane, expand Group Policy Management, then expand Group Policy Results. 2. With the Group Policy Results container selected, right-click and choose Group Policy Results Wizard. 3. The Group Policy Results Wizard launches. Click Next, then select the option Another Computer. 4. Browse to or type the name of the computer for which you wish to generate a Group Policy Report. Symantec Endpoint Encryption Full Disk 8

15 Reporting 5. Click Next. Figure 2.1 Group Policy Results Wizard, User Selection 6. To view both user and computer policies, select the user that you want to see the user policies of. If you are only interested in computer policies, select Do not display user policy settings in the results. 7. Click Next. 8. Click Next at the summary screen, then click Finish. 9. The Group Policy Results snap-in connects to the Client Computer, gathers the policy information into a report, and displays the information in several tabs of the content pane on the right. 10. Click on the Settings tab of the Group Policy Results window in the pane on the right. 11. This windows shows a collapsed view representing all the settings for the user/computer pair you selected. The view is divided into two sections: one section named Computer Configuration, and another section beneath it named User Configuration. 12. Within the section named Computer Configuration, locate the subsection named Administrative Templates. SEE uses registry based policies, and any SEE computer policies you create and apply will show up within the subsections Computer Configuration, Administrative Templates, Symantec Endpoint Encryption/ Framework, and Computer Configuration, Administrative Templates, Symantec Endpoint Encryption/ Full Disk. For user settings, this pattern is mirrored in the User Configuration section of the Group Policy Results window. 13. Expand the Administrative Templates and then expand the Symantec Endpoint Encryption/Framework section by clicking on the Show link on the right. That subsection will expand to reveal all Framework policies currently in effect. Symantec Endpoint Encryption Full Disk 9

16 Reporting Figure 2.2 RSoP Report From an SEE Client Figure 2.2 shows that a Client Administrator policy has been applied. The Client Administrator mbrown authenticates using a password and has a high level of privilege. The Client Administrator mwilliams authenticates using a password and has a high level of privilege. Any level in the report hierarchy can be exported as an HTML file by right-clicking the name (for example, SEE/ Framework), choosing Save Report, and selecting a target location in which to save the HTML report. Some SEE Active Directory policies create other settings in the client registry that are shown in the RSoP as Extra Registry Settings. These represent internal registry values used by the particular SEE policy and can be ignored. Windows System Events All security-related system events are logged on the SEE Client Computer where they may be viewed remotely by an administrator using the Windows System Event viewer. To view SEE Full Disk specific system events logged on a specific computer, perform the following steps: 1. Open a Run dialog from the Windows Start menu. 2. Type eventvwr.msc and click OK. 3. An Event Viewer console window opens showing the events on your local computer. 4. In the navigation pane on the left, right-click the top-level folder named Event Viewer (Local), and choose Connect to another computer. 5. In the Select Computer dialog, make sure that the Another computer option is selected, then click Browse. Symantec Endpoint Encryption Full Disk 10

17 Reporting 6. In the Select Computer dialog, type the name of a computer you wish to inspect the events of, and click OK. 7. In the navigation pane on the left, right-click the item named Application, and choose Connect to another computer. 8. Choose View and click Filter to open the Application Properties window. 9. From the Event Source drop-down list box, choose Symantec and click Apply. 10. This filters the event log for that computer to show SEE Framework and SEE Full Disk events. Drag the Application Properties window away from the Event Viewer window, but leave it open. 11. In the right pane of the Event Viewer window, double-click the top-most event entry to open the Event Properties window for that event. The Description field contains information about that particular SEE Full Disk event. To inspect other events in the log, use the up and down arrow buttons in the upper right of the Event Properties window. To filter out all events other than a desired event, click on the Application Properties window. In the Event ID field, type the number of the event you are interested in, then click Apply. The Event Viewer window will update and filter out all event IDs other than the one you specified. SEE Full Disk System Events generated in Windows log the user account information associated with that event in the User field of the Event Properties window, while SEE Full Disk Events generated in the Pre- Windows environment log the user account information in the Description field of the Event Properties window. For a complete list of all SEE specific system events, their event code numbers, and descriptions of the events, refer to Framework System Events List on page 43 and Full Disk System Events List on page 56. Symantec Endpoint Encryption Full Disk 11

18 Policy Creation 3. Policy Creation Overview Before creating a policy, you will need to know whether the recipient computers are managed by Active Directory or not. While the individual policy options are the same regardless of the deployment mechanism, the process of creating the policies is quite different. This chapter discusses the following: How to create Active Directory policies using SEE snap-in extensions in the Group Policy Object Editor (GPOE); Creation of native policies using the SEE Native Policy Manager; and The individual policy options themselves. Active Directory Policies To create an Active Directory policy, expand the Group Policy Management snap-in, expand your forest, expand Domains, expand the domain, and expand Group Policy Objects. To edit an existing GPO, right-click the GPO and select Edit. To create a new GPO, right-click Group Policy Objects and select New. The Group Policy Object Editor (GPOE) will launch. To edit or create a computer policy, expand Computer Configuration, expand Software Settings, and expand Symantec Endpoint Encryption. Then expand Symantec Endpoint Encryption Framework and/or Symantec Endpoint Encryption Full Disk Edition, according to your needs. To edit or create a user policy, expand User Configuration, expand Software Settings, and expand Symantec Endpoint Encryption. Then expand Symantec Endpoint Encryption Framework and/or Symantec Endpoint Encryption Full Disk Edition, according to your needs. Each Active Directory policy panel features three radio buttons at the top: Do not change these settings this option is the default option. It specifies that no changes to existing policies or installation settings will be made. Change these settings click this option if you want to specify a policy update. When this option is selected, the fields below it will become available. These fields will not be defaulted to the policies currently in effect, they will just display generic defaults. Restore the installation settings click this option to apply a policy that instructs the client to disregard any existing policies and return to the settings that were specified in its installation package. When the Change these settings option is selected, your entries are validated when you click away from the panel. Any incorrect entries will be highlighted in red, and the icon for the panel, as shown in the navigation tree of the GPOE window, will change to a warning icon to remind you to return to that panel and make the necessary corrections before closing the GPOE window. For a detailed discussion of the options that will become available when the Change these settings option is selected, refer to Policy Options on page 13. Symantec Endpoint Encryption Full Disk 12

19 Policy Creation Native Policies To create a native policy, right-click the SEE Native Policy Manager and select Create New Policy. When naming a policy, observe the following: Each name must be unique and cannot have been assigned to any other native policy. Names are case-insensitive. Leading and trailing spaces will be deleted. To edit a native policy, expand the SEE Native Policy Manager. Locate the policy that you want to edit and highlight it. For a detailed discussion of the options available for modification within the SEE Native Policy Manager, continue to the next section. Policy Options Client Administrators When creating a Client Administrator policy, it must contain all Client Administrator accounts that are authorized to access the workstation. Any Client Administrator accounts not listed in this policy will not be able to authenticate to the Client Computer. Figure 3.1 Framework Computer Policy, Client Administrators Options At least one Client Administrator account must be specified. You can import a list of Client Administrators from a previously created installation settings package. Click Load from installation settings, select the previously created SEE Framework client installer package, then click Open. The GPO panel will populate with the Client Administrator account information specified when the installation settings package was created. When you specify each Client Administrator account, you must type and confirm the password for that account. Symantec Endpoint Encryption Full Disk 13

20 Policy Creation Registered Users Basics The Registered Users pane can be used to change the way that users authenticate to, register with, or get unregistered from SEE. Figure 3.2 Framework Computer Policy, Registered Users Options Authentication Method In Authentication Method, select the authentication method you want SEE to effect. Click on Require registered users to authenticate with a password. Select Do not require registered users to authenticate to the SEE to enable automatic authentication. This option is designed for kiosk environments. If it is selected, users will not need to provide valid credentials to SEE Full Disk before Windows loads and your organization will rely on Windows for user authentication. It will reduce the security of the Client Computer but increase the transparency of the user experience. The registration process will be silent and automatic as well unless a registration password is specified. Coupling automatic authentication with a registration password serves to avoid reaching the maximum registered user limit and to limit the number of users that can gain access to the User Client Console. Registration To allow any Windows user the ability to register, click the option Any Windows user can register for a SEE account. To allow only those users who know a special registration password to be able to register, click Users must know this password to register, and type the password in the adjacent field and again to confirm. Each user will be required to know the administrator-defined registration password before they can register for an SEE account. Specify the maximum number of SEE registered user accounts which can be created on each computer. New users will not be permitted to register after the maximum number of accounts has been reached. Symantec Endpoint Encryption Full Disk 14

21 Policy Creation Specify a custom message users will see when they are forced to register after grace restarts expire. The custom message can be from characters in length, or you can use the default message. Note that the custom registration message field ignores any carriage returns you type or paste in. Specify the number of grace restarts, i.e., the number of times, from 0 99, that the computer can restart before the first user who logs on will be forced to register for an SEE account and see the custom registration message. This setting can effectively allow users to defer registration. To force the first user to register immediately, set this value to zero. Unregistration Unregistration selects whether to allow users to only be unregistered manually by Client Administrators, or whether to also automatically unregister users who do not log on after a specified period, from days. This setting is useful in a kiosk environment where many infrequent users can fill up the maximum number of available SEE accounts on a given computer. Use caution with this setting so that users do not have their accounts deleted unexpectedly. Password Authentication Use the Password Authentication panel to set or change the logon delay and/or to set the criteria that new passwords must meet, if Single Sign-On is not enabled. Figure 3.3 Framework Computer Policy, Password Authentication Options Under Password Attempts, select the Limit password and Authenti-Check attempts check box to set the number of incorrect passwords or Authenti-Check answers a user can type in succession before the system will introduce a one minute delay between further logon attempts. You can also specify the time in minutes that must elapse after the last incorrect attempt occurred, after which the one minute delay behavior is lifted. Symantec Endpoint Encryption Full Disk 15

22 Policy Creation Password Complexity These include the minimum number of characters users SEE passwords must contain, the set of non-alphanumeric characters users may have in their passwords, as well as the minimum number of non-alphanumeric characters, uppercase letters, lowercase letters, and digits users must have in their passwords. Maximum Password Age Leave this option at the default to not set an expiration date on user passwords. If you select the option to set an expiration date on user passwords, type the number of days after which users passwords will expire, and type the number of days in advance users will be prompted to change their expiring passwords. Password History allow users to use any previously-used SEE password, or select the other option and type the number of different passwords users must use before reverting to old passwords. Minimum Password Age Leave this option at the default to allow users to change their SEE passwords as frequently as they wish, or select the other option and type the minimum number of days that must pass before users can change their passwords. Note that leaving this option at the default will effectively override the password history feature, since a user could quickly cycle through the required number of new passwords in order to keep an old, favorite password. Authentication Message To change the message shown to users who are having trouble authenticating, edit the text within the Instructions for users who are having trouble with authentication field. For example, the phone number of your help desk may have been provided in the message and you may need to update it. Communication Use the Communication panel to modify the interval at which the recipient computers will attempt to make contact with the SEE Management Server. Single Sign-On Select or deselect the Enable Single Sign-On check box for the desired effect. Consider what type of policy this is when modifying these settings. If this is an Active Directory policy, it can be deployed to individual users. If this is a native policy, it will be applied to all users of the recipient computer(s). Authenti-Check Use the Authenti-Check panel to enable or disable Authenti-Check and/or to change the question-answer pair requirements. Figure 3.4 Framework Computer/User Policy, Authenti-Check Options Symantec Endpoint Encryption Full Disk 16

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