AVG Business Secure Sign On Active Directory Quick Start Guide

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1 AVG Business Secure Sign On Active Directory Quick Start Guide The steps below will allow for download and registration of the AVG Business SSO Cloud Connector to integrate SaaS application access and mobile device management for Active Directory users. Overview The Business SSO identity platform requires an identity repository for storing data about your organization s users and mobile devices. You can use either or both of the following: Active Directory: The Business SSO identity platform securely connects with your existing Active Directory infrastructure through the Business SSO cloud connector to authenticate users when they log in to the web portals and enroll a device. The Business SSO identity platform does not replicate Active Directory accounts or attributes in the identity platform. Business SSO user service: The Business SSO identity platform includes this built-in identity repository. When you select this option, the Business SSO identity platform uses the Business SSO user service account to authenticate users and, if you are using the Business SSO identity platform for mobile device management, to store the enrolled device records. If you are not already using Active Directory, you can get started right away using the Business SSO user service. You can create user accounts individually or use the bulk-import feature to import a set of users from a CSV or Excel file. If your organization is heavily invested in Active Directory, you can continue to use it as your primary identity store and use the same tools (for example, Active Directory Users and Computers) to manage users and mobile devices.

2 When you use Active Directory, your users enter their Active Directory credentials to log in to the Business SSO user portal and enroll devices. You can use both identity stores simultaneously, too. For example, even if you decide to use Active Directory as your primary identity store, the Business SSO user service can provide a convenient supplemental repository for the following types of users: Emergency administrators: If there is ever a network break down to the Active Directory domain controller, no one with just an Active Directory account can log in. However, if you create administrator accounts in Business SSO user service, these users can log in to Cloud Manager and the Business SSO user portal and launch web applications. Temporary users: If you have temporary users for example, customers, contractors, and partners who need to run your web applications, it may be easier and less risky to add them as Business SSO user service accounts rather than Active Directory accounts. Using the Active Directory and Business SSO user service ID repositories The Business SSO identity platform can use both Active Directory and Business SSO user service accounts to authenticate users. You must have the cloud connector installed to use Active Directory accounts. When the identity platform receives an authentication request, it checks the ID repositories for the account name in the following order: 1. Business SSO user service by name 2. Active Directory user by user 3. Active Directory user by 4. Business SSO user service by

3 In addition, the Business SSO identity platform uses the contact information in Active Directory or the cloud accounts to contact users when multifactor authentication is enabled for logging in to Cloud Manager and the Business SSO user portal and applications that are configured for strong authentication. If the contact information is wrong, the user is not able to log in. Installing Business SSO cloud connectors and administrator consoles This document explains how to use the Business SSO Cloud Management Suite installation wizard for the following purposes: To install a Business SSO cloud connector for authenticating identity platform users by using an Active Directory account To create administrator consoles for identity platform administrators. This lets you use Active Directory Users and Computers to manage identity platform users and enrolled devices and the Group Policy Management Editor to create group policy objects for mobile device policies. You only need to install any of these components if you are using Active Directory accounts to authenticate identity platform users. (Active Directory user accounts and attributes are not replicated in the Business SSO identity platform.) Requirements

4 To install and configure a Business SSO cloud connector you need the following: Item Description Business SSO Cloud Management Suite installer This program installs the cloud connector, Active Directory and group policy console extensions, and the Business SSO Cloud Connector Configuration Program. To get the installer, you open Cloud Manager, click Settings, click Cloud Connectors, and click Add cloud connector. Repeat this procedure every time you install a cloud connector to ensure you get the latest version of the cloud connector. Host computer joined to the domain controller You install the Business SSO cloud connector on a Windows computer to establish the communications link between the Business SSO identity platform and Active Directory domain controller. If you are referencing accounts in an Active Directory tree or forest, the cloud connector can joined to any domain controller in the tree (it does not need to be the root). In addition, that domain controller must have two-way, transitive trust relationships with the other domain controllers. Refer to the help section below on Supporting user authentication for multiple domains for the details. This computer must be in your internal network and meet or exceed the following requirements: Windows Server 2008 R2 or newer (64-bit only) with 8 GB of memory, of which 4 GB should be available for cloud connector cache functions. Has Internet access so that it can access the Business SSO identity platform. Has a Baltimore Cyber Trust Root CA certificate installed in the Local Machine Trusted Certificate root authorities store. Microsoft.NET version 4.5 or later; if it isn t already installed, the installer installs it for you. Be a server or server-like computer that is always running and accessible. User account with the proper Active Directory and identity platform permissions. To install the Business SSO cloud connector, the user account must have Active Directory Modify Permissions permission. Refer to the help section below on Required Active Directory

5 permissions to install the cloud connector for the details. To register the cloud connector in your identity platform account, you must be either a member of the sysadmin role or be a member of a role that has the Register Cloud Connectors permission. Web proxy server (optional) If your network is configured with a web proxy server that you want to use to connect to the Business SSO identity platform, you specify this server during the installation process. The web proxy server must support HTTP1.1 chunked encoding. Firewall settings You should configure you firewall to allow outbound traffic over the following ports: Port numbers Resource 443 *.sso.avg.com 443 *.windows.net mscrl.microsoft.com 80 privacy-policy.truste.com 80 Oscp.verisign.com

6 If your organization has outbound firewall rules that are based on IP address whitelisting, you need to add the Microsoft Windows Azure Service Bus service to the whitelist. Go to the following URL to get the most current list of IP addresses: Steps to setup Active Directory 1. Login to the AVG Business SSO Cloud Manager portal at using the administrator account provided via . Having trouble with login? Use the "Forgot your password?" link in the login window. We recommend that if you use Active Directory in your organization, you set it up internally for your own use first. To setup Active Directory for your own organization please skip step 2 and proceed to step 3 To setup Active Directory for your customers please proceed to Step 2 2. Adding New Customers a. Add a new customer in the portal by clicking on Customers>Create Customer.

7 The newly created customer will now show up in your customers list. Login as the customer by checking the box next to the customer s name and clicking Actions>Login 3. Create a new admin user for the active directory cloud connector Whenever a new customer is created, a default administrator user named is created for that role. This user, being a system administrator, has full access rights required for setting up active directory. Important: Ignore this admin user and create a new user with a descriptive name such as and setting up AD with that user s credentials. The user you create must be added to the System Administrator Role. To see how to add roles and users please refer to the SSO getting started guide.

8 4. Add the Active Directory login suffix (Skip this step and go to Step 5 if the user has been assigned a role with Register Cloud Connector Permissions.) a. The login suffix is that part of the login name that For example, if the login name is the login suffix is acme.com. The login suffix identifies for the identity platform which ID repository has the user s account when the user logs in to the identity platform portals or enrolls a device. If the login suffix is not listed on this page, the user cannot be authenticated. For adding users with Active Directory accounts in domains you must add those login suffixes before these users can log in to Cloud Manager or the Business SSO user portal, and enroll a device. b. To add a login suffix, first note the active directory login suffix for your users. This can be seen by opening your Active Directory users and computers and clicking on a user name

9 Suffix > Add c. To add the suffix click Settings > Login d. Enter the suffix you had noted earlier from the active directory users window and click Save. The newly added suffix will now show up in the list of login suffixes

10 5. Download the Cloud Connector The administrator now needs to download the AVG Business SSO Cloud Connector the download link is available in the Cloud Manager portal via Settings > Cloud Connectors > Add cloud connector 6. Install the cloud connector on any member server running Windows server 2008 R2 or higher. Installation on a domain controller is not required but can be used for testing or evaluation purposes.

11 7. Setup the Configuration Wizard After the cloud connector installation is complete, the Cloud Connector Configuration wizard will automatically run. Enter the administrator credentials for the user you had set up in Step 3 to continue

12 At this stage you might see several warnings. These can be ignored After completing the installation, you can confirm whether the newly installed connector is visible in the Cloud Manager under Settings > Cloud Connectors. Note that the Forest that shows up for the connector should be the same as the login suffix you had entered from the AD users

13 Verify that active directory has been set up: The final step before adding additional apps, roles or policies to the Cloud Manager should be to verify both Active Directory and cloud based users can be invited and login to the AVG Business SSO User portal. A successful login is required before users can access SaaS applications or enroll mobile devices. To invite active directory users click Users >Invite User. In the dialog box that opens you will now see an additional active directory entry under Source. This will be checked by default. To invite users start typing the name of the AD user and it will show up under the user list By default, all Active Directory users have login rights to to access provisioned applications, manage mobile devices and account contact information. Users simply login using their full AD username or address and password.

14 Cloud based user accounts (CUS) must be members of the "Everybody" role. This option is enabled by default when creating new cloud based user accounts but the option can be disabled if an Admin chooses. Congratulations! You should now have a fully functioning cloud tenant with the ability to manage both cloud and AD users to provide access to SaaS applications, mobile device management and policy controls.