Cloud Use Cases Day. January 24 th Presented by Andreas Kuster & Tobias Maeder (Swiss Re) and Robert Santner (Nefos)

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1 Cloud Use Cases Day January 24 th 2014 Presented by Andreas Kuster & Tobias Maeder (Swiss Re) and Robert Santner (Nefos)

2 Agenda Objectives A Introduction of Nefos and Swiss Re B Present key achievements of Sales Improvement Programme C Show selected innovations of Sales Improvement Programme 2

3 Nefos Company Profile Positionierung Alleiniger Fokus auf Salesforce.com Nefos ist Salesforce-Experte! Niederlassungen Nefos beschäftigt rund 40 Berater Erfahrener Partner für anspruchsvolle Salesforce-Projekte Alle Leistungen aus einer Hand: CRM-Blueprint, Prozess-Design, Salesforce-Konfiguration, kundenspezifische Entwicklungen, Integration bestehender Softwaresysteme, Migration von Legacy-Daten, Benutzer- Schulung, Projekt-Kommunikation und Projekt-Management, globales Roll-Out Management Awards Allianzen Platinum Cloud Alliance Partner in D-A-CH Integration Award für außergewöhnliche Salesforce.com-SAP Integration bei CWSboco

4 Nefos Customer References High-tech Manufacturing Medical Services/Telco Consumer Goods Media

5 Dienstleistungs Portfolio CRM Transformation CRM Design & Business Value Plan Salesforce.com Solution Design und Implementierung Integration and Migration Design and Implementation Enhancement Design und Implementierung End-User Training & Roll-Out Mgmt Support CRM Projekt Management 5

6 Innovative Eigenentwicklungen: Nefos Mobile Nefos Mobile die offline Salesforce App Speziell für ipad & iphone 6

7 Innovative Eigenentwicklungen: RITA Rapid Integration Template Approach (RITA) Schnelle & zuverlässige Integration von Salesforce und SAP Standards flexibel nutzen 7

8 Swiss Re Business Segments Swiss Re Holding Corporate Reinsurance Admin Re Solutions Mission To be the world's leading reinsurer To be a lean, global player in large commercial business To be a recognized force in the closed life book market Business positioning The foundation of our strengths A key opportunity for growth Providing diversified earnings 8

9 Corporate Solutions Global Footprint Global Office Network 43 offices North America: 25 EMEA: 9 Asia Pacific: 7 Latin America: 2 9

10 Corporate Solutions Diversified Player Gross written premiums of approximately USD 3.5bn Regional split Line of business split 26% 29% 38% 8% 10% 56% 10% 23% North America Latin America Asia Pacific Europe, Middle East & Africa Property & multilines Specialty Credit & Surety Casualty & Health 1 1 Engineering, Marine, Aviation and Space 10

11 Agenda Objectives A Introduction of Nefos and Swiss Re B Present key achievements of Sales Improvement Programme C Show selected innovations of Sales Improvement Programme 11

12 The success is based on five pillars and an early Sales approach: The Backbone IT Architecture CorSales Partner Data Management Change Management Defined focus areas to strengthen sales: Sales Processes Roles & Response Broker Mgmt.. Client Segment Account Planning Sales Campaigns Integrated cloud platform into the Swiss Re system landscape Build a one-stopshop for client information, including sales pipeline, discussion notes, action plans, contacts, campaigns, etc. Matched 80% of the CorSo partners to ORBIS 1 ) ORBIS enabled sales campaigns in providing background information of potential clients Multi-channel communication approach. Delivered multichannel training modules for the four CorSo regions Sales KPIs 1 Orbis (Bureau van Dijk) is a professional partner data administration tool 12

13 involvement of the sales organization with the rapid development approach CorSales functionality based on the seven backbone elements were rolled-out. Pilot users got a 60% developed platform, the platform of the Global release I was about 80% developed The CRM platform was adjusted and improved with a Rapid Development approach based on feedback received by end-users to reach a 90% - 95% developed platform by project closing Rapid Development Development & Testing 1) 1) 1) Pilot I Pilot II Pilot III Pilot IV Global release I Europe NA LA & APAC Global Release II April 2012 August 2012 January 2013 June ) Adjust, enhance and test 1) Adjust, enhance and test 13

14 Marketing Material: Town halls, newsletters, surveys, class-room training, comic movies 14

15 A CRM roll-out based on a successful cooperation Objectives A Introduction of Swiss Re and Nefos B Present Structure of key achievements the Swiss Re Sales Improvement Programme C Show selected innovations of the programme 15

16 Salesforce.com ist ein 100% cloudbasiertes Unternehmen 1999 gegründet von Marc Benioff $3 Billion Annual revenue run rate for FY13 140,000+ Customers #1 World s Most Innovative Companies #1 World s #1 CRM Cloud Computing Innovation 2011, 2012

17 Auszug aus den Salesforce-Kunden Financial Services Technology Manufacturing Telco & Media Healthcare Business Services Energy & Travel Life Sc & Chemical

18 Salesforce Customer Company Architektur Connected Customers Connected Employees Connected Partners Connected Products Any Social Network Sales Cloud Service Cloud Marketing Cloud AppExchange Custom Apps Back End Systems Any Device Mobile Services Chatter Communities Chatter ERP Finance Any App 18 Force.com Cloud Database Heroku Public or Private Apps Multi-Tenant Cloud Infrastructure AppExchange Apps

19 Vorteile des multi-tenant Cloud Computing Enterprise Cloud Computing Schnell Einfach Offen Flexibel Trusted Keine Hardware Keine Software Automatische Upgrades Skalierbar Alle Geräte Datenmobilität App Marktplatz Erweiterbar Transparenz Echtzeit-Status

20 WERT Schnell: Armortisierung mit Cloud Computing Geringe Kapitalkosten Automatische Upgrades Cloud Computing Value Höherer ROI Ausgaben für Upgrades ZEIT Kapital- Ausgaben SOFTWARE

21 Offen: Datenzugriff überall und jederzeit Beliebige Daten Salesforce API Alle Geräte Salesforce Touch API: Fast 50% aller Transaktionen Einfache, leistungsstarke und sichere API s SOAP, REST, Bulk, Metadata, Apex & Visualforce HTML5 Anwendung für jedes Gerät Intuitive Oberfläche für mobile Anwender Optimiert für Touch-Bedienung: Tippen, Scrollen, Wischen

22 Trusted: Unser höchster Wert trust.salesforce.com Transaktionen pro Quartal 59 Mrd. Transaktionen 69% YoY Growth Durschnittliche Page Time FY12: 306ms FY13: 241ms

23 Life demo

24 Fragen und Anmerkungen Andreas Kuster Tobias Mäder Robert Santner Swiss Re Corporate Solutions, Head Corporate Development EMEA, Swiss Re Corporate Solutions, Senior Corporate Development Manager, Nefos, Managing Partner

25 Thank you

26 Legal notice 2013 Swiss Re. All rights reserved. You are not permitted to create any modifications or derivatives of this presentation or to use it for commercial or other public purposes without the prior written permission of Swiss Re. Although all the information used was taken from reliable sources, Swiss Re does not accept any responsibility for the accuracy or comprehensiveness of the details given. All liability for the accuracy and completeness thereof or for any damage resulting from the use of the information contained in this presentation is expressly excluded. Under no circumstances shall Swiss Re or its Group companies be liable for any financial and/or consequential loss relating to this presentation. 26

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