2013 North American Audio Conferencing Services Growth Leadership Award

Size: px
Start display at page:

Download "2013 North American Audio Conferencing Services Growth Leadership Award"

Transcription

1 North American Audio Conferencing Services Growth Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth

2 Growth Leadership Award Audio Conferencing Services North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization of 1,800 analysts and consultants who monitor more than 300 industries and 250,000 companies. The company s research philosophy originates with the CEO s 360-Degree Perspective, which serves as the foundation of its TEAM Research methodology. This unique approach enables us to determine how best-in-class companies worldwide manage growth, innovation and leadership. Based on the findings of this Best Practices research, Frost & Sullivan is proud to present the 2013 North American Growth Leadership Award in the Audio Conferencing Services market to Arkadin. Key Industry Challenges The North American Audio Conferencing Services Market is facing various challenges that have been impacting its health throughout the years. However, end users continue to demand audio conferencing services to reduce travel costs and improve collaboration among geographically distributed workers. Commoditization, competition and the economy are contributing to exert pressure on audio conferencing average price per minute. Major price pressures represent the biggest hurdle to revenue growth in the audio conferencing services market. While the incentive to save travel costs has always spurred growth in audio conferencing services, many organizations have settled into the new normal that is characterized by stable yet smaller budgets and more cautious spending. While Frost & Sullivan expects the market to continue to grow in terms of total minutes consumption within the coming years, pricing pressures are likely to continue keeping revenue growth rates in check. Frost & Sullivan firmly believes that audio conferencing services revenue to gradually flatten and decline within the coming years due to the maturity of the market and price compression effects. Furthermore, the growth of on-premise-based audio conferencing solutions, such as audio conferencing bridges or unified communications and collaboration (UCC) platforms is expected to also affect the overall audio conferencing services opportunity. Enterprises might choose to lower costs by purchasing on-premises audio conferencing bridges to carry internal conference calls across the enterprise network, rather than paying for external connections and per-minute rates for conferencing services. Additionally, audio conferencing is quickly becoming a standard option in many unified communications platforms, allowing enterprises to leverage these features and avoid deploying external audio conferencing services. Last but not least, small and medium-sized business (SMB) potential usage of either 2013 Frost & Sullivan 2 We Accelerate Growth

3 consumer-based conferencing solutions or free conferencing services continues to have an impact on the overall audio conferencing services market in terms of growth. While businesses see the increased value in utilizing business-grade conferencing solutions, employees are adopting new and emerging technologies that provide alternative means of communication. As consumer adoption of these tools rises, employees will increasingly use these communication tools in their business environment thereby cutting into the need for professional-grade audio conferencing. Having a growth leadership position in an intensely contested and challenging market is evidence that the company has effectively overcome tough market conditions and has executed strategies that have allowed it to consistently grow year over year. Continued growth also demonstrates that the vendor has been flexible enough to adjust its course in accordance with changes in customer priorities. A growth leadership position is very well perceived by customers that seek investment protection and a solid partner. Furthermore, a growth leadership position demonstrates that the company has a strong vision for delivering greater customer value. This market position inspires customer trust, which translates into more loyal buyers. Finally, a growth leadership award increases company visibility, helping position product portfolios more successfully among decision makers and end users. Best Practice Award Analysis for Arkadin The Frost & Sullivan Award for Growth Leadership is presented to the company that has demonstrated excellence in capturing the highest annual compound growth rate for the last 3 years. Arkadin s Performance in Audio Conferencing Services Market Frost & Sullivan is pleased to recognize Arkadin with its Growth Leadership Award for its outstanding performance in the North American Audio Conferencing Services Market. Over the last three years, Arkadin has been growing noticeably in the North American Audio Conferencing Services Market capturing around 40 percent compound annual growth rate (CAGR) in terms of total audio conferencing revenue a number well above the overall market CAGR, making it the fastest growing provider in the audio conferencing industry. This accomplishment has not only positioned the company as one of the top ten North American audio conferencing vendors in the region, but also as a fierce competitor in the overall global conferencing and unified communications and collaboration market. With over one billion audio conferencing minutes consumed in 2012, Arkadin has achieved this leadership position by offering a complete suite of conferencing, collaboration and unified communications solutions, demonstrating a strong commitment to technology innovation, and placing considerable emphasis on local needs Frost & Sullivan 3 We Accelerate Growth

4 Key Performance Drivers for Arkadin Offering a Complete Suite of Conferencing and Collaboration Solutions Arkadin offers a complete suite of conferencing and collaboration solutions that address a large variety of customer needs. Its audio conferencing services portfolio ranges from reservationless 24/7 audio conferencing services (ArkadinAnytime) to high-profile attended conferencing events (ArkadinEvent). Allowing toll and toll-free number access from 50+ countries and offering a wide number of conferencing features, Arkadin conferencing services can be deployed on a pay-as-you-go basis or through subscription packages with a flat fee per month. While pay-per-use models are still used by many businesses in North America, monthly plans are emerging allowing businesses to budget their audio conferencing expenses in advance. Frost & Sullivan notes that Arkadin offers both pricing options, thus giving customers choice to use the model that best fits their consumption patterns. For large enterprises, Arkadin also offers the opportunity to customize the conferencing services in order to match the business unique needs. Customization typically involves creating specific solutions with tailored features, account management, support and reporting. Furthermore, Arkadin complements its audio conferencing offerings with a complete set of web, video collaboration and unified communications solutions. On the web conferencing front, Arkadin provides audio communications integration with ArkadinAnywhere (Arkadin s own SMB-geared web conferencing solution); Adobe Connect; Cisco WebEx and ArkadinWebcast (Arkadin s webcasting offering, a fully white-labeled solution in partnership with ON24 and Nasdaq OMX). On the video front, Arkadin offers video managed services as well as ArkadinVideo, a hosted video conferencing offering in partnership with video conferencing vendor Vidyo. Arkadin also offers audio conferencing integration with various unified communications solutions including Microsoft Lync (hosted and on-premise), Cisco Jabber and IBM Sametime (on-premise). Arkadin s strategy is focused on providing a one-stop-shop for conferencing, collaboration and unified communications-as-a-service to its customers. Frost & Sullivan benchmarking shows that Arkadin s complete suite of solutions is strongly positioned vis-a-vis its competitors offerings and provides a compelling value proposition to business customers. Demonstrating a Strong Commitment to Technology Innovation As various technological trends emerge in the conferencing and collaboration space, Arkadin s response has been to embrace technology innovation, striving to address the evolving requirements of various businesses around the world. It's Frost & Sullivan s opinion that a strong commitment to innovation was demonstrated with the launch of Arkadin s Cloud Collaboration platform approx. two years ago. Arkadin 2013 Frost & Sullivan 4 We Accelerate Growth

5 Cloud Collaboration platform is an IP network enabling worldwide PSTN and IP connections via a single list of country access numbers; all converging to an intelligent dispatcher, which routes to the appropriate conference bridge. Frost & Sullivan notes that unlike other types of conferencing architectures, an international conference is hosted on one single local bridge, eliminating the need for multiple IP links among several bridges. Premium audio quality and call availability is achieved by eliminating the typical delays during connections between bridges and the risk of quality degradation when transmitting VoIP. Audio quality and call availability are also assured by allowing third-party organizations to continuously measure Arkadin s bridges and provide certified results available to all Arkadin s customers. Finally, high network security is assured via Arkadin s closed private network which offers high platform resiliency and complete redundancy. The outcome of two years of rigorous research and development, Arkadin s Cloud Collaboration platform is today very popular among large organizations, with 30 percent of Arkadin s conferencing call minutes coming from this platform. Arkadin s strong commitment to customer-centric innovation has also been key to its efforts in developing advanced conferencing features and capabilities. Evolving market trends such as enterprise mobility; consumerization of IT; PC and VoIP communications; and feature convergence and integration are continuously taken into account when developing new product enhancements. With continuous product upgrades and launches, Arkadin strives to always ensure that its customers have the technologies and services they need to do their jobs better and more efficiently. Placing Large Emphasis on Local Needs Arkadin serves approximately 37,000 customers all over the world, including North America, Europe, the Middle East, Africa, Asia and developing markets in Latin America. One of the keys to the company s success is its considerable focus on addressing customers specific local needs. With 51 global offices in 31 countries, Arkadin provides technology, conferencing bridges, and local support in every region it operates. Customer support is offered in 18 languages allowing regional customers to have a global reach, but always with a local feel. Today, more than 70 percent of Arkadin s team is customerfacing. In North America, Arkadin is headquartered in Atlanta. It employs approximately 300 dedicated staff members and operates two large regional operations centers. With the North American operations targeted for expansion, Frost & Sullivan finds that Arkadin s North American customer service team is continuously recognized for exceeding results in client satisfaction metrics related to high customer retention rates, low customer churn rates, low customer service call wait times, and high client satisfaction scores. In addition to the company s own regionally focused staff, Arkadin also leverages more than 70 regional expert channel partners, including service providers, value-added resellers (VARs), master agents and agents, which are fully trained and certified to address 2013 Frost & Sullivan 5 We Accelerate Growth

6 regional customer needs. Conclusion Frost & Sullivan is honored to name Arkadin as the recipient of the 2013 North American Growth Leadership Award in the Audio Conferencing Services Market for its impressive growth rate in terms of audio conferencing service revenue over the last three years. Frost & Sullivan independent analysis of the Audio Conferencing Services Market clearly shows that Arkadin is well positioned to leverage its strengths and accomplishments to further address end user's conferencing, collaboration and unified communications needs in the North American market. In recognition of Arkadin s continued focus on delivering best-inclass conferencing and collaboration solutions with a compelling service portfolio, innovative technology, and emphasis on local needs, Frost & Sullivan presents Arkadin with the 2013 Growth Leadership Award in the North American Audio Conferencing Services Market. The CEO 360-Degree Perspective TM - Visionary Platform for Growth Strategies The CEO 360-Degree Perspective model provides a clear illustration of the complex business universe in which CEOs and their management teams live today. It represents the foundation of Frost & Sullivan's global research organization and provides the basis on which companies can gain a visionary and strategic understanding of the market. The CEO 360-Degree Perspective is also a must-have requirement for the identification and analysis of best-practice performance by industry leaders. The CEO 360-Degree Perspective model enables our clients to gain a comprehensive, action-oriented understanding of market evolution and its implications for their companies growth strategies. As illustrated in Chart 1 below, the following six-step process outlines how our researchers and consultants embed the CEO 360-Degree Perspective into their analyses and recommendations Frost & Sullivan 6 We Accelerate Growth

7 Chart 1: The CEO's 360-Degree Perspective Model Critical Importance of TEAM Research Frost & Sullivan s TEAM Research methodology represents the analytical rigor of our research process. It offers a 360-degree view of industry challenges, trends, and issues by integrating all seven of Frost & Sullivan's research methodologies. Our experience has shown over the years that companies too often make important growth decisions based on a narrow understanding of their environment, leading to errors of both omission and commission. Frost & Sullivan contends that successful growth strategies are founded on a thorough understanding of market, technical, economic, financial, customer, best practices, and demographic analyses. In that vein, the letters T, E, A and M reflect our core technical, economic, applied (financial and best practices) and market analyses. The integration of these research disciplines into the TEAM Research methodology provides an evaluation platform for benchmarking industry players and for creating high-potential growth strategies for our clients Frost & Sullivan 7 We Accelerate Growth

8 Chart 2: Benchmarking Performance with TEAM Research About Frost & Sullivan Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit Frost & Sullivan 8 We Accelerate Growth

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2014 Frost & Sullivan 1 We Accelerate Growth fac Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization of 1,800 analysts and consultants

More information

Key Industry Challenges Addressed by Increased Market Share

Key Industry Challenges Addressed by Increased Market Share Market Share Leadership of the Year Web-Based Clientless Remote Support Global 2010 Frost & Sullivan s Global Research Platform Frost & Sullivan is entering its 50 th year in business with a global research

More information

2012 Global Web Conferencing Services Growth Leadership Award

2012 Global Web Conferencing Services Growth Leadership Award 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest 2013 2012 Global Web Conferencing Services Growth Leadership Award 2011 Frost & Sullivan 1 We Accelerate Growth

More information

2015 Global Conferencing Services Market Leadership Award

2015 Global Conferencing Services Market Leadership Award 2015 Global Conferencing Services Market Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Market Leadership of InterCall... 4 Conclusion... 7 Significance

More information

2016 North American Conferencing Services Product Line Strategy Leadership Award

2016 North American Conferencing Services Product Line Strategy Leadership Award 2016 North American Conferencing Services Product Line Strategy Leadership Award 2016 Contents Background and Company Performance... 3 Industry Challenges... 3 Product Line Strength and Customer Impact...

More information

2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year

2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year 2012 2012 European Market Challenger: Asia-Pacific Telecoms Service Provider of the Year 2012 Frost & Sullivan 1 50 Years of Growth, Innovation and Leadership 2012 European Market Challenger Asia-Pacific

More information

2013 European Conferencing Services Customer Value Leadership Award

2013 European Conferencing Services Customer Value Leadership Award 2013 2013 European Conferencing Services Customer Value Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan

More information

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market

Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets. Cisco System s Performance in Enterprise Media Gateway Market Cisco s Performance in the Enterprise Communications Platforms and Endpoints Markets Cisco System s Performance in Enterprise Media Gateway Market Market Share Leadership Award Enterprise Communications

More information

2012 North American Managed Security Service Providers Growth Leadership Award

2012 North American Managed Security Service Providers Growth Leadership Award 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest 2012 2012 North American Managed Security Service Providers Growth Leadership Award 2011 Frost & Sullivan 1 We Accelerate

More information

Significance of the Competitive Strategy Leadership Award

Significance of the Competitive Strategy Leadership Award Competitive Strategy Leadership Award SMB Unified Communications North America, 2012 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research

More information

2012 North American Inbound Contact Routing Systems Market Share Leadership Award

2012 North American Inbound Contact Routing Systems Market Share Leadership Award 2012 2012 North American Inbound Contact Routing Systems Market Share Leadership Award 2012 Frost & Sullivan 1 We Accelerate Growth Market Share Leadership Award Inbound Contact Routing Systems North America,

More information

2012 North American Enterprise Firewalls Market Penetration Leadership Award

2012 North American Enterprise Firewalls Market Penetration Leadership Award 2012 2012 North American Enterprise Firewalls Market Penetration Leadership Award 2012 Frost & Sullivan 1 We Accelerate Growth Market Penetration Leadership Award Enterprise Firewalls North America, 2012

More information

2012 North American Mobile Device Management Customer Value Enhancement Award

2012 North American Mobile Device Management Customer Value Enhancement Award 2012 2012 North American Mobile Device Management Customer Value Enhancement Award 2012 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award Mobile Device Management North America,

More information

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award

2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 North American Hosted IP Telephony and UC Services Entrepreneurial Company of the Year Award 2013 Entrepreneurial Company of the Year Award Hosted IP Telephony and UC Services North America, 2013

More information

Market Share Leadership of the Year, Dynamic Publishing Solutions Global, 2010

Market Share Leadership of the Year, Dynamic Publishing Solutions Global, 2010 Market Share Leadership of the Year, Dynamic Publishing Solutions Global, 2010 Frost & Sullivan s Global Research Platform Frost & Sullivan is entering its 50 th year in business with a global research

More information

Market Share Leadership of the Year, Vulnerability Assessment Global, 2010

Market Share Leadership of the Year, Vulnerability Assessment Global, 2010 Market Share Leadership of the Year, Vulnerability Assessment Global, 2010 Frost & Sullivan s Global Research Platform Frost & Sullivan is entering its 50 th year in business with a global research organization

More information

2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award

2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest 2012 2012 Global Enterprise Voice and Unified Messaging Customer Value Enhancement Award 2011 Frost & Sullivan 1

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Growth Leadership Award Conferencing Services Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Market Share Leadership Award Inbound Contact Routing Systems North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50

More information

2013 North American Unified Communications Server Virtualization Product Leadership Award

2013 North American Unified Communications Server Virtualization Product Leadership Award 2013 North American Unified Communications Server Virtualization Product Leadership Award 2013 Product Leadership Award Unified Communications (UC) Server Virtualization North America, 2013 Frost & Sullivan

More information

Key Industry Challenges Addressed by Superior Customer Initiatives

Key Industry Challenges Addressed by Superior Customer Initiatives Customer Value Enhancement Award SSL Certificate North America, 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization of

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Video Collaboration Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year of business with

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award Customer Contact Mobility Applications North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is

More information

2012 North American Vulnerability Research Product Leadership Award

2012 North American Vulnerability Research Product Leadership Award 2012 2012 North American Vulnerability Research Product Leadership Award 2012 Frost & Sullivan 1 We Accelerate Growth Product Leadership Award Vulnerability Management North America, 2012 Frost & Sullivan

More information

2012 North American Email Content Security Product Differentiation Excellence Award

2012 North American Email Content Security Product Differentiation Excellence Award 2012 2012 North American Email Content Security Product Differentiation Excellence Award 2012 Frost & Sullivan 1 We Accelerate Growth Product Differentiation Excellence Award Email Content Security North

More information

2012 Global Security and Network Performance Monitoring Product Differentiation Excellence Award

2012 Global Security and Network Performance Monitoring Product Differentiation Excellence Award 2012 2012 Global Security and Network Performance Monitoring Product Differentiation Excellence Award 2012 Frost & Sullivan 1 We Accelerate Growth Product Differentiation Excellence Award Security and

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth New Product Innovation Leadership Award Infrastructure-as-a-Service Europe, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th

More information

2013 European Conferencing Services Entrepreneurial Company of the Year Award

2013 European Conferencing Services Entrepreneurial Company of the Year Award 2013 2013 European Conferencing Services Entrepreneurial Company of the Year Award 2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Conferencing Services Europe, 2013

More information

2013 European Internet of Things (IOT) Connecting Platform New Product Innovation Award

2013 European Internet of Things (IOT) Connecting Platform New Product Innovation Award 2013 European Internet of Things (IOT) Connecting Platform New Product Innovation Award 2013 Frost & Sullivan 1 We Accelerate Growth New Product Innovation, Internet of Things (IOT) Connecting Platform,

More information

Significance of the Entrepreneurial Company of the Year Award

Significance of the Entrepreneurial Company of the Year Award Entrepreneurial Company of the Year Firewall Market Global, 2010 Frost & Sullivan s Global Research Platform Frost & Sullivan is entering its 50th year in business with a global research organization of

More information

2013 North American VoIP Access and SIP Trunking Services Growth Excellence Leadership Award

2013 North American VoIP Access and SIP Trunking Services Growth Excellence Leadership Award 2013 North American VoIP Access and SIP Trunking Services Growth Excellence Leadership Award 2013 Growth Excellence Leadership Award VoIP Access and SIP Trunking Services North America, 2013 Frost & Sullivan

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Award Network Recorder and Traffic Visibility Global, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th

More information

Product Market Leadership Award

Product Market Leadership Award 2013 2014 INSERT COMPANY LOGO HERE 2014 Global 2013 North Installed American Audio SSL Conferencing Certificate Systems Product Market Leadership Award 2013 Frost & Sullivan 1 We Accelerate Growth Market

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Entrepreneurial Company of the Year Award Pharmaceutical Knowledge Process Outsourcing North America, 2013 Frost & Sullivan s Global Research Platform Frost

More information

2013 North American SSL Certificate Market Share Leadership Award

2013 North American SSL Certificate Market Share Leadership Award 2013 North American SSL Certificate Market Share Leadership Award 2013 Market Share Leadership Award SSL Certificate North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is

More information

2011 Global Fashion Product Lifecycle Management Product Leadership Award

2011 Global Fashion Product Lifecycle Management Product Leadership Award 2011 2011 Global Fashion Product Lifecycle Management Product Leadership Award 2011 Frost & Sullivan 1 We Accelerate Growth Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year

More information

2013 North American Government Cloud Solutions Company of the Year Award

2013 North American Government Cloud Solutions Company of the Year Award 2013 2013 North American Government Cloud Solutions Company of the Year Award 2013 Frost & Sullivan 1 We Accelerate Growth Company of the Year Award Government Cloud Solutions North America, 2013 Frost

More information

2013 North American Hosted IVR Market Share Leadership Award

2013 North American Hosted IVR Market Share Leadership Award 2013 North American Hosted IVR Market Share Leadership Award 2013 Market Share Leadership Award Hosted IVR North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50

More information

2012 Global Online Analytics Enabling Technology Award

2012 Global Online Analytics Enabling Technology Award 2011 South African Data Centre Green Excellence Award in Technology Innovation Cybernest 2012 2012 Global Online Analytics Enabling Technology Award 2011 Frost & Sullivan 1 We Accelerate Growth Enabling

More information

2014 Global Web Events. Market Leadership Award

2014 Global Web Events. Market Leadership Award 2013 2014 2014 Global Web Events INSERT COMPANY LOGO HERE Market Leadership Award 2013 North American SSL Certificate ON24 Product Leadership Award Market Leadership Award Web Events Global, 2014 Frost

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 20132014 North Global American Audio SSL Conferencing Certificate Customer Product Leadership Value Leadership Award Award 2014 Frost & Sullivan 1 We Accelerate Growth

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 Global 2013 North Unified American Communications SSL Certificate Infrastructure Technology Product Innovation Leadership Leadership Award Award Technology Innovation

More information

Significance of the Entrepreneurial Company of the Year Award

Significance of the Entrepreneurial Company of the Year Award Entrepreneurial Company of the Year Award CSP Videoconferencing Services North America, 2012 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research

More information

For the Product Leadership Award, the following criteria were used to benchmark Merge Healthcare s performance against key competitors:

For the Product Leadership Award, the following criteria were used to benchmark Merge Healthcare s performance against key competitors: Product Leadership Award Medical Imaging Interoperability Solutions North America, 2013 Frost & Sullivan sglobal Research Platform Frost & Sullivan is in its 50th year in business with a global research

More information

2012 Global Retail, Fashion and Apparel PLM Product Differentiation Excellence Award

2012 Global Retail, Fashion and Apparel PLM Product Differentiation Excellence Award 2012 2012 Global Retail, Fashion and Apparel PLM Product Differentiation Excellence Award 2012 Frost & Sullivan 1 We Accelerate Growth Product Differentiation Excellence Award Retail, Fashion and Apparel

More information

2013 North American Automotive Usage Based Insurance Customer Value Enhancement Award

2013 North American Automotive Usage Based Insurance Customer Value Enhancement Award 2013 North American Automotive Usage Based Insurance Customer Value Enhancement Award 2013 Customer Value Enhancement Award Automotive Usage Based Insurance North America, 2013 Frost & Sullivan s Global

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2014 2013 INSERT COMPANY LOGO HERE 20142013 North North American American IT Professional SSL Certificate Services Customer Product Value Leadership Enhancement Award Award Customer Value Enhancement Award

More information

2015 European Conferencing Services Competitive Strategy Innovation and Leadership Award

2015 European Conferencing Services Competitive Strategy Innovation and Leadership Award 2015 European Conferencing Services Competitive Strategy Innovation and Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Strategy Innovation and Customer

More information

Key Industry Challenges addressed by Superior Customer Offerings

Key Industry Challenges addressed by Superior Customer Offerings Customer Value Enhancement Award Mobile Marketing North America, 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization of

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth 2013 EMEA Contact Center Systems Company of the Year Award Frost & Sullivan s Global Research Platform Frost & Sullivan has over fifty years of experience as

More information

2013 North American Software-based Desktop Video Conferencing Product Leadership Award Award

2013 North American Software-based Desktop Video Conferencing Product Leadership Award Award 2013 2013 North American Software-based Desktop Video Conferencing Product Leadership Award Award 2013 Frost & Sullivan 1 We Accelerate Growth Product Leadership Award Software-based Desktop Video Conferencing

More information

2012 North American Video Telemedicine Customer Value Enhancement Award

2012 North American Video Telemedicine Customer Value Enhancement Award 2012 2012 North American Video Telemedicine Customer Value Enhancement Award 2012 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award Video Telemedicine North America, 2012 Frost &

More information

2011 Smart E-Meter Market Customer Value Enhancement Award

2011 Smart E-Meter Market Customer Value Enhancement Award GmbH 2011 2011 Smart E-Meter Market Customer Value Enhancement Award 2011 Frost & Sullivan 1 We Accelerate Growth Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE INSERT COMPANY LOGO HERE 2014 Frost & Sullivan 1 We Accelerate Growth Market Leadership Award Wholesale Metro Carrier Ethernet Services United States, 2014 Frost & Sullivan s Global Research Platform Frost

More information

2013 European Operations Support System Solution (OSS) for Network Management New Product Innovation Award

2013 European Operations Support System Solution (OSS) for Network Management New Product Innovation Award 2013 2013 European Operations Support System Solution (OSS) for Network Management New Product Innovation Award 2013 Frost & Sullivan 1 We Accelerate Growth New Product Innovation Award Operations Support

More information

Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011

Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011 Market Share Leadership, Enterprise Premises-Based FMC Solutions Global, 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE INSERT COMPANY LOGO HERE 2014 Frost & Sullivan 1 We Accelerate Growth Product Leadership Award Retail Product Protection North America, 2014 Frost & Sullivan s Global Research Platform Frost & Sullivan

More information

Customer Value Enhancement, Endpoint Security Products Global, 2011

Customer Value Enhancement, Endpoint Security Products Global, 2011 Customer Value Enhancement, Endpoint Security Products Global, 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research organization of 1,800

More information

Product Differentiation Excellence, Traffic Visibility Solutions Market Global, 2012

Product Differentiation Excellence, Traffic Visibility Solutions Market Global, 2012 Product Differentiation Excellence, Traffic Visibility Solutions Market Global, 2012 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global research

More information

2015 North American Enterprise Communications Customer Value Leadership Award

2015 North American Enterprise Communications Customer Value Leadership Award 2015 North American Enterprise Communications Customer Value Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Customer Impact and Business Impact... 4 Conclusion...

More information

Significance of the Entrepreneurial Company of the Year Award

Significance of the Entrepreneurial Company of the Year Award Entrepreneurial Company of the Year Award Plant-to-enterprise Integration Solutions North America, 2012 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with

More information

Significance of the Product Differentiation Excellence Award

Significance of the Product Differentiation Excellence Award Product Differentiation Excellence Award Videoconferencing Infrastructure Systems Global 2011 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business with a global

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 20142013 Global North Marketing American Automation SSL Certificate Software Entrepreneurial Product Company Leadership of Award the Year Award Entrepreneurial Company

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2012 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award 3D Packaging and 3D IC for Mobile Computing North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 2013 North North American American Contact SSL Certificate Center Systems Product Company Leadership of the Year Award Award 2014 Frost & Sullivan 1 We Accelerate

More information

2013 North American Unified Communications and Collaboration Company of the Year Award

2013 North American Unified Communications and Collaboration Company of the Year Award 2013 North American Unified Communications and Collaboration Company of the Year Award 2013 Company of the Year Award Unified Communications and Collaboration North America, 2013 Frost & Sullivan s Global

More information

2013 North American Physician Practice Management Customer Value Enhancement Award

2013 North American Physician Practice Management Customer Value Enhancement Award 2013 2013 North American Physician Practice Management Customer Value Enhancement Award 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Enhancement Award Physician Practice Management North

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 20142013 Global North Customer American Experience SSL Certificate Management Customer Product Value Leadership Leadership Award Award Background and Company Performance

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE INSERT COMPANY LOGO HERE 2014 Frost & Sullivan 1 We Accelerate Growth Market Leadership Award Big Data Analytics Data Discovery and Visualization Global, 2014 Frost & Sullivan s Global Research Platform

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Mobile Protection North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business

More information

2013 North American SSL Certificate Product Leadership Award

2013 North American SSL Certificate Product Leadership Award 2013 North American SSL Certificate Product Leadership Award 2013 Product Leadership Award SSL Certificate North America, 2013 Frost & Sullivan sglobal Research Platform Frost & Sullivan is in its 50th

More information

2013 North American Internet Software and Services Industry Early Stage Investment Opportunity Award

2013 North American Internet Software and Services Industry Early Stage Investment Opportunity Award 2013 North American Internet Software and Services Industry Early Stage Investment Opportunity Award 2013 Early Stage Investment Opportunity Award Internet Software and Services Industry North America,

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 North 2013 American North American Mobile SSL Supply Certificate Chain Management Customer Product Leadership Value Leadership Award Award 2014 Frost & Sullivan

More information

2013 Globaln SSL Certificate 2014 Global Unified Communications Product Leadership Award Product Differentiation Excellence Award

2013 Globaln SSL Certificate 2014 Global Unified Communications Product Leadership Award Product Differentiation Excellence Award 201 3 201 4 INSERT COMPANY LOGO HERE 2013 Globaln SSL Certificate 2014 Global Unified Communications Product Leadership Award Product Differentiation Excellence Award 2014 Frost & Sullivan 1 We Accelerate

More information

2011 European Gas Detection Industry Technology Innovation Award

2011 European Gas Detection Industry Technology Innovation Award 2011 2011 European Gas Detection Industry Technology Innovation Award 2011 Frost & Sullivan 1 We Accelerate Growth Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year in business

More information

2015 Global Identity and Access Management (IAM) Market Leadership Award

2015 Global Identity and Access Management (IAM) Market Leadership Award 2015 Global Identity and Access Management (IAM) Market Leadership Award 2015 Contents Background and Company Performance... 3 Industry Challenges... 3 Market Leadership of IBM... 3 Conclusion... 6 Significance

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE INSERT COMPANY LOGO HERE 2014 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Leadership Award Hosted IP Telephony and UCC Services and Platforms North America, 2014 Frost & Sullivan s Global

More information

2013 Global Video Conferencing Technology Leadership Award

2013 Global Video Conferencing Technology Leadership Award 2013 Global Video Conferencing Technology Leadership Award 2013 Technology Leadership Award Video Conferencing Global, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year

More information

2015 Global PLM Services in Discrete Manufacturing Company of the Year Award

2015 Global PLM Services in Discrete Manufacturing Company of the Year Award 2015 2015 Global PLM Services in Discrete Manufacturing Company of the Year Award Frost & Sullivan 1 We Accelerate Growth Background and Company Performance Industry Challenges The industrial sector experienced

More information

2013 North American Omni-Channel Customer Engagement Company of the Year Award

2013 North American Omni-Channel Customer Engagement Company of the Year Award 2013 2013 North American Omni-Channel Customer Engagement Company of the Year Award 2013 Frost & Sullivan 1 We Accelerate Growth Company of the Year Award Omni-Channel Customer Engagement North America,

More information

Partner Growth Opportunities in the Evolving UC Market

Partner Growth Opportunities in the Evolving UC Market Partner Growth Opportunities in the Evolving UC Market Market Shifts Call for a Broader Skill Set and Portfolio 9847-64 March 2015 Contents Section Slide Numbers Executive Summary 3 Market Overview 7 Customer

More information

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite

Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite Global Marketing Automation Software Market Marketing Automation Evolves into a True Cross-Channel Marketing Suite April 2015 Contents Section Slide Number Executive Summary 3 Market Overview 10 Total

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Customer Value Leadership Award Mobile Forms North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year of business

More information

BEST PRACTICES RESEARCH

BEST PRACTICES RESEARCH 2013 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Leadership Award Data Center Cooling North America, 2013 Frost & Sullivan s Global Research Platform Frost & Sullivan is in its 50th year

More information

2012 Global Neuro-psychiatric Devices New Product Innovation Award

2012 Global Neuro-psychiatric Devices New Product Innovation Award 2012 Global Neuro-psychiatric Devices New Product Innovation Award Frost & Sullivan s Global Research Platform Frost & Sullivan has over 50 years of expertise in business with a global research organization

More information

2013 North American Mobile Workforce Management Product Line Strategy Award

2013 North American Mobile Workforce Management Product Line Strategy Award 201 3 2013 North American Mobile Workforce Management Product Line Strategy Award 2013 Frost & Sullivan 1 We Accelerate Growth Product Line Strategy Award Mobile Workforce Management North America, 2013

More information

INSERT COMPANY LOGO HERE

INSERT COMPANY LOGO HERE 2013 2014 INSERT COMPANY LOGO HERE 2014 North 2013 American North American Mobile Workforce SSL Certificate Management New Product Product Innovation Leadership Leadership Award Award New Product Innovation

More information