C O N T R A C T N o. F M V I D 2015/106. ACL Desktop

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1 Annex 4 To the Regulations of the Procurement Provision of Maintenance Service for the Computerised Accounting Audit Software ACL Desktop, procurement identification No. FM VID 2015/2016, organised by the State Revenue Service C O N T R A C T N o. F M V I D 2015/106 Provision of Maintenance Service for the Computerised Accounting Audit Software ACL Desktop Riga 2015 The State Revenue Service represented by Director General thereof acting pursuant to the Law On the State Revenue Service (hereinafter referred to as the Commissioning Party), of the one part, and represented by acting pursuant to (hereinafter referred to as the Contractor), of the other part, both jointly also referred to as the Parties and each individually as the Party, based on the results of the procurement Provision of Maintenance Service for the Computerised Accounting Audit Software ACL Desktop, public procurement identification No. FM VID 2015/2016, organised by the State Revenue Service, enter into the following contract (hereinafter referred to as the Contract). 1. SUBJECT-MATTER OF THE CONTRACT 1.1. The Commissioning Party shall assign and the Contractor undertakes to ensure the qualitative and timely maintenance of 20 (twenty) licences (hereinafter referred to as the Licences) of the computerised accounting audit software ACL Desktop (hereinafter referred to as the Software) in accordance with the Contract and annexes thereto. 2. CONTRACT PRICE AND SETTLEMENT PROCEDURE 2.1. The total amount of the Contract, which is determined in more detail in Annex 1 to the Contract, shall be EUR ( ), excluding the value added tax (VAT), which shall be additionally calculated at the currently effective rate Maintenance costs shall include all possible costs of Software Maintenance, including all transport costs, taxes (except for VAT), duties and permits from third persons, customs and other payments required for the full and qualitative execution of the Contract The Commissioning Party shall pay for Software Maintenance in accordance with Maintenance prices determined in Annex 1 to the Contract and pursuant to the certificate signed by the Contractor s and Commissioning Party s authorised persons specified in Sub-clause 9.1 herein regarding the commencement of Software Maintenance and pursuant to the invoice issued The Commissioning Party shall make payments for Software Maintenance within 30 (thirty) days following the day the certificate on the commencement of Software Maintenance has been signed by both Parties and an invoice has been issued A separate memorandum of agreement shall be entered into for Software Maintenance for each Software Maintenance year specified in Annex 1 to the Contract, specifying all the necessary specifications of the Software to be maintained, number, prices and Maintenance period. The memoranda of agreement cannot contradict the Contract. The

2 2 Commissioning Party shall pay for each Maintenance year separately, based on the relevant memorandum of agreement signed by the Parties. 3. PERIOD OF VALIDITY OF THE CONTRACT 3.1. The Contract shall come into force upon the signing thereof. The date of signing of the Contract shall be indicated in the upper right corner of the first page of the Contract The Contractor shall commence and ensure Software Maintenance as of the date specified in the relevant certificate on the commencement of Software Maintenance, for each Maintenance year. The Contractor undertakes to ensure Software Maintenance in accordance with the commencement dates and periods of Maintenance stages determined in Annex 1 to the Contract The Contract shall remain in force until the fulfilment of the Parties obligations The Parties shall be entitled to terminate the Contract by notifying the other Party in writing of it at least 30 (thirty) days in advance. If any of the Parties terminate the Contract in accordance with the conditions of this Sub-clause, the other Party shall have no right to submit any complaints and/or request compensation for losses in relation to the termination of the Contract, except for the Contractor s obligation determined in Sub-clause 3.5 herein to repay the amounts received for the respectively non-received Software Maintenance If the validity of the Contract is terminated pursuant to the procedures determined in Sub-clause 3.4 herein, upon the initiative of the Contractor or due to the Contractor s fault (crucial failure to fulfil the Contract on the part of the Contractor), the Contractor shall repay the Commissioning Party the amounts received from it for the respectively non-received Software Maintenance. The amount to be repaid shall be calculated by dividing the relevant Software Maintenance costs for 1 (one) year by the number of days in a year and multiplying the result by the number of days during which Maintenance is not ensured. 4. OBLIGATIONS OF THE PARTIES 4.1. The Contractor undertakes: to ensure the timely and qualitative Software Maintenance in accordance with the provisions of the Contract and annexes thereto; to carry out the elimination of reported Software issues in accordance with the procedures determined in Annex 3 to the Contract for reporting and eliminating damages The Commissioning Party undertakes to make timely payments pursuant to the procedures determined in Sub-clauses 2.3 and 2.4 herein. 5. MAINTENANCE PROCEDURES 5.1. Software Maintenance during each Maintenance year shall be deemed commenced as of the date specified in the certificate specified in Sub-clause 9.1 herein and signed by the authorised persons of the Parties regarding the commencement of Software Maintenance for the relevant Maintenance year Upon receiving an invoice for Software Maintenance, the Commissioning Party s person in charge, which is specified in Clause 1 of Annex 3 to the Contract, shall carry out authorisation procedure on the Software manufacturer s Website by means of an authorisation identifier within 2 (two) Commissioning Party s business days. If authorisation has occurred successfully, the Commissioning Party s authorised person

3 3 specified in Sub-clause 9.1 herein shall sign a certificate on the commencement of Software Maintenance Maintenance shall be considered non-commenced, if the authorisation referred to in Sub-clause 5.2 herein cannot be carried out on the Software manufacturer s Website within 2 (two) Commissioning Party s business days and/or a notification has been received during it regarding that the relevant authorisation identifier is invalid The following information shall be included in the certificate referred to in Subclause 5.1 herein regarding the commencement of Software Maintenance: Contract number; place of provision of Maintenance (1 Talejas iela, Riga); date of commencement of Maintenance; Contractor s name; scope, period and total amount of Maintenance. 6. LIABILITY OF THE PARTIES 6.1. The Contractor shall guarantee the conformity of the maintenance services provided during the Maintenance to the quality standards established by the Software manufacturing company The Parties shall be liable for the non-fulfilment or improper fulfilment of the Contract provisions pursuant to the procedures specified in the Contract and regulatory enactments of the Republic of Latvia Liability of the Commissioning Party: The Contractor shall be entitled to demand the Commissioning Party to pay the contractual penalty of 0.1% (one point one tenth of one percent) of the total amount determined in the relevant memorandum of agreement for each calendar day of outstanding payments, but not exceeding 10% (ten percent) of the total amount determined in the relevant memorandum of agreement Liability of the Contractor: The Commissioning Party shall be entitled to demand the Contractor to pay the contractual penalty of 0.1% (one point one tenth of one percent) of the total amount determined in the relevant memorandum of agreement for each calendar day of delay in the commencement of Maintenance, but not exceeding 10% (ten percent) of the total amount determined in the relevant memorandum of agreement In the event of failure to timely fulfil obligations during the elimination of issues determined in Clause 4 and/or 5 of Annex 3 to the Contract, under condition if the Commissioning Party has reported the issue pursuant to the procedures determined in Annex 3 to the Contract, the Commissioning Party shall be entitled to demand the Contractor to pay the contractual penalty of EUR 20 (twenty Euros) for each Commissioning Party s business day of delay. In each case of its application, the contractual penalty cannot exceed EUR 2,000 (two thousand Euros) The payment of the contractual penalty shall not relieve the Parties from the fulfilment of contractual obligations and the obligation to compensate for losses. 7. NON-DISCLOSABILITY OF INFORMATION 7.1. The Contractor undertakes, during the entire period of validity of the Contract, as well as afterwards, not to disclose to third persons technical, financial and other information regarding the Commissioning Party obtained and held in relation with the execution of the Contract. All information provided by the Commissioning Party to the Contractor during the execution of the Contract shall be treated as non-disclosable and may not be disclosed or publicised without the written consent of the Commissioning Party The aforementioned information shall not be treated as confidential, if it has become publicly available in accordance with the requirements of regulatory enactments of the

4 4 Republic of Latvia (included in the public reviews and reports drawn up by the administration and accounting of the Contractor, etc.). 8. FORCE MAJEURE 8.1. A Party shall be relieved from the liability for the full or partial failure to fulfil the Contract obligations if such failure has been caused by force majeure circumstances which have occurred after the date the Contract has been signed, which could not have been foreseen or prevented. Such force majeure circumstances shall include events that are outside of the Parties control and responsibility (natural disasters, floods, fire, earthquake and other calamities, as well as war, military operations, strikes, regulatory enactments and other injunctions adopted by the state and administrative bodies and local government authorities of the Republic of Latvia that are binding for the Parties, as well as other circumstances beyond the control of the Parties). For the relevant Party to be able to refer to the obstacles created by force majeure to the execution of the Contract, it must first do everything within its efforts to eliminate them The Party, which is affected by force majeure circumstances, shall without delay notify the other Party in writing within 3 (three) business days following the occurrence of such circumstances, and a confirmation shall be attached to the notification, issued by the competent authorities and certifying and characterising the aforementioned circumstances If due to the above circumstances the Contract is suspended for more than 3 (three) months, either of the Parties shall be entitled to terminate the Contract by notifying the other Party at least 15 (fifteen) days in advance. In such a case neither of the Parties shall be entitled to claim compensation for losses incurred due to the termination of the Contract Software defects or delays in its Maintenance (unless issues referred to directly result from force majeure), labour disputes or strikes shall not be deemed force majeure. 9. OTHER PROVISIONS 9.1. The Parties hereby agree that any certificates on the commencement of Software Maintenance shall be signed, on behalf of the Commissioning Party, by the authorised person of the Commissioning Party, and, on behalf of the Contractor If any of the Contract provisions becomes null and void due to amendments to the applicable regulatory enactments, the remaining provisions of the Contract shall remain in force, and in such a case, the Parties shall be obliged to adjust the Contract in compliance with the applicable regulatory enactments If the legal status of either of the Parties, the signatory rights of the Parties officials, authorised persons of the Parties or any of the data of the Parties or their authorised persons as indicated in the Contract, i.e. telephone numbers, addresses, mail addresses, positions, names of structural units, etc., are changed, it will immediately notify the other Party. If a Party fails to fulfil the provisions of this Sub-clause, it shall be considered that the other Party has fulfilled its obligations by using the information regarding the other Party as indicated in this Contract. Conditions referred to in this Sub-clause shall apply to all the representatives of the Parties and details thereof referred to in the Contract and annexes thereto, including the Commissioning Party s persons in charge, which are referred to in Clause 1 of Annex 3 to the Contract. The Director of the IT Department or the Director of the Tax Control Department, or persons who fulfil their duties shall be entitled to signed the referred to notification on the part of the Commissioning Party.

5 The restructuring of the Parties shall not be grounds for the suspension or termination of the Contract. In the event either of the Parties is restructured, the Contract shall remain in force and its provisions shall be binding to the legal successors of the Parties The Parties shall settle disputes that may arise as a consequence of the execution of this Contract or in relation to the Contract by means of negotiations. In the event an agreement cannot be reached, the dispute shall be settled in a court of the Republic of Latvia pursuant the procedures defined in regulatory enactments All mutual correspondence of the Parties with respect to the Contract in an electronic or printed (paper) format may be used as evidence if necessary The Parties shall agree upon amendments and supplements to the Contract in writing, except for the cases of information change referred to in Sub-clause 9.3 herein. Written agreements shall be attached to the Contract and they shall become the integral parts of this Contract. The Parties may introduce the following crucial amendments to the Contract to specify Maintenance periods, if such necessity is justified by objective circumstances beyond the control of the Parties, to supplement the Contract with information regarding the licensing policy of the Software manufacturer, if it is impossible to legally ensure Software Maintenance without such supplements Subcontractors involved by the Contractor in the execution of the Contract: The Contractor shall be entitled, in accordance with Section 68 of the Public Procurement Law, to change subcontractors referred to in this Sub-clause or to involve new subcontractors, agreeing with the Director of SRS Department, or a person fulfilling its duties. The edition of this Sub-clause of the Contract will be adjusted in compliance with the tender of the selected tenderer Neither of the Parties shall be entitled to transfer its rights related to the Contract or arising therefrom to a third person without the written consent of the other Party The Contract is drawn up on ( ) pages. The Contract is enclosed with Annex 1 drawn up on ( ) pages, Annex 2 drawn up on ( ) pages and Annex 3 drawn up on ( ) pages. Annexes shall be the integral parts of the Contract. The Contract and the annexes thereto are drawn up in Latvian in 2 (two) identical copies with equal legal force, with one copy issued to each Party. 10. DETAILS AND SIGNATURES OF THE PARTIES COMMISSIONING PARTY State Revenue Service 1 Talejas Street, Riga, LV-1978 Tel Unified Reg. No: Details for settlements: Account No. LV26TREL Treasury TRELLV22 Commissioning Party Director General CONTRACTOR Contractor

6 6 Annex to Contract No. FM VID 2015/106 Prices and Maintenance Periods The State Revenue Service represented by Director General thereof acting pursuant to the Law On the State Revenue Service (hereinafter referred to as the Commissioning Party), of the one part, and represented by acting pursuant to (hereinafter referred to as the Contractor), of the other part, agree on the following prices and periods of Software Maintenance: The Annex will be supplemented in accordance with the Regulations and the tender of the selected tenderer. Signatures of the Parties: Commissioning Party Contractor Director General

7 Annex to Contract No. FM VID 2015/106 Services to be Provided during the Maintenance of the Equipment The State Revenue Service represented by Director General thereof acting pursuant to the Law On the State Revenue Service (hereinafter referred to as the Commissioning Party), of the one part, and represented by acting pursuant to the articles of association (hereinafter referred to as the Contractor), of the other part, agree on the following services to be provided during Software Maintenance and conditions of their provision: 1. The same date of commencement and period of Maintenance shall be ensured for all Software in accordance with Sub-clause 3.2 herein and Annex Informing of the Commissioning Party about the newest versions of the Software and upgrades in current versions within 2 (two) weeks from the moment it is officially announced by the Software manufacturer, by sending information to the address: 3. The supply of the newest versions of the Software and upgrades in the current licensed Software versions shall be ensured free of charge. The supply of the newest versions and upgrades of the Software to the Commissioning Party shall be carried out on a data carrier or electronically within 1 (one) month following the day they are officially announced by the Software manufacturer. 4. Issue reports shall be submitted to the Contractor by or phone. In the event contact information changes, the Commissioning Party shall be informed. 5. The Commissioning Party shall be provided with a possibility of contacting the technical support service of the Contractor by or phone. 6. Contractor s address shall be included on the list of Contractor s addresses, to which the information of Contractor s technical service shall be sent on a regular basis. 7. The Contractor shall ensure the registration of access rights of 4 (four) Commissioning Party s workers to the Software manufacturer s Website. Access shall be ensured to the manufacturer s Website 8. The Commissioning Party shall be ensured a possibility of connecting (authorising) to the Software manufacturer s Website, on which information can be received regarding the newest versions and upgrades of Software. Signatures of the Parties: Commissioning Party Contractor Director General

8 8 Procedures for Reporting and Eliminating Issues Annex to Contract No. FM VID 2015/106 The State Revenue Service represented by Director General thereof acting pursuant to the Law On the State Revenue Service (hereinafter referred to as the Commissioning Party), of the one part, and represented by acting pursuant to (hereinafter referred to as the Contractor), of the other part, agree on the following procedures for reporting and eliminating Software issues: 1. Commissioning Party s persons in charge SRS shall inform the Contractor about Software defects or failures established in Software operation by sending an issue report to the address: and reporting by phone. 2. The issue report must specify the first and last name of the submitter, position, telephone number, address, Software name, essence of the issue and reporting period. 3. The period for sending an issue report shall be recorded on the print-out of the Commissioning Party s server or fax report, which, if necessary, either of the Parties may use as proof of sending the relevant report and based on which penalties may be applied in relation to the Contractor for the failure to comply with the period determined in the Contract. 4. The period for the elimination of issues cannot exceed 5 (five) Commissioning Party s business days following the moment the damage was reported. 5. During the elimination of issues, the Contractor s expert shall contact the relevant Commissioning Party s person in charge and inform that it has received an issue report and is resolving the issue. Unless the issue can be resolved within 5 (five) Commissioning Party s business days, the Contractor shall submit the following to the Commissioning Party during the referred to period for the elimination of issues: 5.1. a written certification from the Software manufacturer regarding the presence of the issue and planned period for the elimination of the issue; 5.2. a temporary solution for resolving the Software issue. A solution, by means of which it is possible to by-pass or avoid the existing issue, without installing the bug fix supplied by the Software manufacturer, shall be deemed a temporary solution. 6. Upon the requests of the Commissioning Party s persons in charge, the Contractor s experts shall submit an electronic report regarding the progress of resolving of the issue report to the Commissioning Party on a regular basis. Commissioning Party Signatures of the Parties: Contractor Director General

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