LYNC 2013 STAFF GUIDE

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "LYNC 2013 STAFF GUIDE"

Transcription

1 LYNC 2013 STAFF GUIDE Updated 21/05/15 This guide provides a comprehensive introduction to Lync. It covers the Lync app, instant messaging, video and telephone conferencing as well as Lync 2013 s integration with Microsoft Outlook.

2 Contents Section 1: Introduction to Microsoft Lync Understanding Lync Section 2: Lync App 2.1. Lync App Home (Contacts Tab) Lync App (Conversations Tab) Lync App (Calendar Tab) Lync App (Settings Dialogue Box) Lync App (Availability Online Presence)... 7 Section 3: IM, Video and Telephone Calling 3.1. Instant Messaging (IM) screen Accepting and Initiating Telephone and Video Calls Sharing Window Functionality within IM, Calls and Video Calling Section 4: Microsoft Outlook and Lync Meetings 4.1. Microsoft Outlook Conversation History Microsoft Outlook Online Lync Meeting (For External Participants) Section 5: Lync Etiquette & FAQs 5.1. Lync Best Use FAQs Glossary Page 1

3 S1: Introduction to Microsoft Lync 1.1. Understanding Lync 2013 What is Microsoft Lync? - A sophisticated communication tool which can be used to instant message, telephone conference and video conference with other professionals. - A collaboration tool which can also be used to share and send documents safely and securely as well as work on them collaboratively in real-time. - An online presence indicator which uses your Outlook calendar to provide your colleagues with an instant notification of your current availability. Lync promotes a healthier, more efficient work style by reducing the time and energy spent on lengthy commutes, allowing you to focus on the job at hand; which has a positive impact on the environment and your working day. What s new in Lync 2013 compared with Lync 2010? Tabbed conversations, allowing for better management of communications without the need for excessive pop-up windows. Persistent Chat feature users can enter in and out of chat conversations and still view chat history whilst they were absent. Full Audio/Visual capabilities on the Lync Web App. i.e. those attending a Lync Meeting Online without Lync software installed on their device can now add audio and video feeds to the meeting. Video conferencing from a mobile device using mobile data or via a Wi-Fi connection. Higher resolution support. Lync 2013 now offers up to 1080p support (Up from 720p). What can Lync offer you? Follow the link to find out how Lync can benefit you: What to do if Lync isn t working? First, check our FAQs (on page 16). If you re still experiencing technical difficulty, contact the SID desk Page 2

4 S2: Lync App 2.1. Lync App Home (Contacts Tab) After entering your UoE user name and password into the Lync login page, you will see this screen What s happening today? dialogue box is a great way to inform your colleagues of any important events or times you re likely to be unavailable. e.g. Project Board Meeting 12pm. Location Setter Inform your contacts about your current location. Online Presence Setter Allows you to manage your availability and control who can make contact with you. (Page 7 for more info.) Contacts tab From here you can add, remove, edit and sort your contacts according to various groups. It s worth noting that your Lync contacts are stored separately to your contacts to avoid confusion. Settings Cog From here you can manage general settings as well as configure your audio and video settings. In general, if you are experiencing technical difficulties, the Settings Cog is your first point of call. (See page 6 for details.) Add a contact quick reference button. Search bar To search for people outside your contacts list. Page 3

5 2.2. Lync App (Conversations Tab) You can navigate to this page by clicking the icon (conversations tab) Conversations tab from here you can manage previous interactions with colleagues. Categorised by Video calls (Camera icon) Date of Interaction,audio calls (phone icon) and IM chats (Dialogue icon) Denotes a group conversation Current Presence of contact. Double-clicking an interaction will allow you to explore the conversation in greater depth i.e. call times and a breakdown of what was said. A link to the conversation history tab within Outlook. All conversations will be stored here to allow the user to refer to past conversations. (Page 13 for more info) 2.3. Lync App (Calendar Tab) You can navigate to this page by clicking the icon (calendar tab) Page 4

6 Calendar tab from here you can view your appointments and calendar events for the day. This is synced with your Outlook calendar. Date Location Time Subject Page 5

7 2.4. Lync App (Settings Dialogue Box) This is the Settings dialogue box. You can get here by clicking the Cog icon window. on the main Lync app Click the General tab for general settings including: Spellchecking, Font and Lync support settings. Click My Picture Tab > Edit or Remove Picture to change or set your display picture. Click the Personal tab for settings related to personal contact details including: Auto-login, Outlook synchronicity and privacy settings. Click the Alerts tab for alert settings including: Who can send you alerts and when as well as who can make contact with you. Click the Audio Device or Video Device tab for Audio and Video Device settings including: Configuring new Audio or Video devices or trouble-shooting existing ones. Click the File Saving or Recording tab for File management (or video management) settings including: Configuring where attached files (File Saving) or Recorded videos (Recording) will be saved. Page 6

8 2.5. Lync App (Availability Online Presence) To manage who can contact you and alert others to your current availability you can manage your online presence. Below is a table of possible presence options. Some are set automatically whilst others require manual set-up by clicking the dropdown arrow on the Online Presence setter (as shown on page 3 and in the image to the right.) If Presence status is... Contact is... How this status gets set Available online, available to contact. Automatic or user-selected. Be Right Back away from computer briefly. User-selected. Away logged on but has been away from computer for specified period. Automatic based on inactivity or user-selected. Time interval can be adjusted. Off Work not working, not available. User-selected. Busy occupied and shouldn t be interrupted. Automatic (if user is in an Outlook-scheduled conference) or user-selected. In a call in a Lync call (two-party call) and shouldn t be interrupted. Automatic. In a meeting in a meeting (per Lync or per Outlook) Automatic. In a conference call Do Not Disturb Presenting in a Lync conference call (Lync meeting with audio) and shouldn t be interrupted. not to be disturbed; will see IM requests only if sent by Workgroup members. giving a presentation and therefore not to be disturbed. Automatic. User-selected. Automatic when user is presenting from Lync-enabled computer. IMs are blocked. Offline not signed in. Automatic. Unknown presence can t be detected. Status may appear to contacts not using Lync IM. Page 7

9 S3: IM, Video and Telephone Calling 3.1. Instant Messaging (IM) screen This is the IM window. From the App Contacts Tab (Page 3) you can open this by double-clicking on a contact (or multiple contacts for group IM hold down shift to select more than one contact) that you wish you to IM or alternatively, right-click their name and select Send an Instant Message. Tabbed conversations for quick access to all your ongoing conversations this is a new feature to Lync Pop-out window (if you would like to have a particularly important conversation in a window of its own). IM conversations High Priority Message Toggle On/Off Toggle IM on/off Manage recordings /text size Add Audio. Audio can be added to any Lync to Lync conversation through the Lync Call function. Add Video. This will enable the contact to see you; however, they need to manually start their own video feed in order for you to see them. Sharing icon. From here you can share a PowerPoint, a program, your desktop, a poll, a whiteboard or a Q&A. Also, you can attach a file here too via the attach tab. Add or manage recipients. Page 8

10 3.2. Accepting and Initiating Telephone and Video Calls If this window appears in the bottom right of your screen, someone is trying to call you. You can denote it s a telephone call by the telephone symbol in the top right of the image. To Answer the call, click anywhere on the contacts image. To decline the call, click Ignore. Call Connection Strength Call Duration End Call To initiate a telephone call with a Lync contact: From the contacts menu right click the name of the contact you wish to call, select Call, then Lync Call. From an IM with the contact you wish to call click the button. These principles work for more than one contact too by holding down Ctrl you can select multiple contacts from your contacts menu or by clicking the button in an IM group conversation you can start a telephone conference. See page 12 for more details on these buttons. Page 9

11 If this window appears in the bottom right of your screen, someone is trying to video call you. You can denote it s a video call by the video symbol in the top right of the image. To Answer the call, click anywhere on the contacts image. To decline the call, click Ignore. Call Connection Strength Call Duration End Call To initiate a video call with a Lync contact: From the contacts menu right click the name of the contact you wish to call, select Start a Video Call. From an IM with the contact you wish to video call click the button. These principles work for more than one contact too by holding down Ctrl you can select multiple contacts from your contacts menu or by clicking the button in an IM group conversation you can start a video conference. See page 12 for more details on these buttons. Page 10

12 3.3. Sharing Window To open this window, you can click the button from an IM/Video Call/Telephone Call window then select PowerPoint presentation (in this case) or alternatively you can share, other programs, a virtual whiteboard, a poll or even your desktop. Manage/view participants Stop Presenting Hovering over the top right of the screen gives you a pen (+other annotation tools) allowing you to collaboratively work on the stage. End call IM, Video Call, Sharing and People Management tools (See Page 12) View participant s current methods of communication (See Page 12) Manage current slide. Recordings management Page 11

13 3.4. Functionality within IM, Calls and Video Calling What tools are available? Toggle IM stage on/off Add an audio feed through the Lync Call function. Add Video Feed. N.B. This will enable the contact to see you; however, they need to manually start their own video feed in order for you to see them. Sharing icon. From here you can share a PowerPoint, a program, your desktop, a poll, a whiteboard or a Q&A. Also, you can attach a file here too via the attach tab. Add or manage recipients. What do I know about my audience? Whether they are IM ing Whether they are sending audio. Whether they are currently sending video. Whether they are sharing content. Page 12

14 S4: Microsoft Outlook + Lync Meetings 4.1. Microsoft Outlook - Conversation History To navigate here open Outlook and click the Conversation History Folder. Conversation History Folder See Page 14 for a detailed look at how to initiate an Online Lync Meeting. A detailed breakdown of the conversation including the modes it took.e.g. IM, video conference, document attachment etc. List of past conversations. N.B. In Lync 2010, press Ctrl + J whilst in the IM screen (See Page 8) to rename the conversation allowing for quicker reference in Conversation History. Page 13

15 4.2. Microsoft Outlook Online Lync Meeting (For External Participants) To navigate here follow the instructions below: To initiate a new Lync meeting, first click New Items in your Outlook Home Tab followed by Online Meeting. Alternatively, with an already highlighted, it s possible to set up a Lync meeting with all those involved in that stream. Click Meeting, then Online Meeting. To join the Lync meeting, all participants will need to click the link. Lync Meetings are primarily intended for contacting external participants. For internal communication, Video/Telephone conferencing is recommended. Enter the contacts you wish to attend and the subject of the meeting. Note that you can invite external contacts to a Lync meeting even if they don t have Lync installed on their device they will be prompted to open a web version of the Lync App (functionality may be restricted) Page 14

16 S5: Lync Etiquette & FAQs 5.1. Lync Best Use - For internal or federated communications, it is advisable to use IM and video conferencing Avoid using Online Lync Meeting (See Page 12) as the process can be more complex and may restrict some users functionality. - For external communications (i.e. where your contacts aren t federated with the University or don t have access to Lync) - use the Online Lync Meeting facility. Take particular caution here by ensuring your contacts credentials are correct be certain that the person you are contacting is who they say they are. - You should carefully consider what hardware you re going to use (and get this set up beforehand to prevent technical difficulties) for any video call. This also applies to Online Lync meetings; allow time prior to the start of each meeting to ensure everything is functioning as expected. - Consider those around you before video conferencing - try to avoid video calling in areas where it may cause a disruption to other workers; be logical in your choice of location. - You should take into account lighting ensure that your audience can see you clearly and won t be straining nor have light shining in their eyes. - Be cautious when sharing files and/or your desktop. Ensure the information contained on your desktop as well as within any shared documents don t contain any sensitive data and therefore adhere to the University of Exeter s Data Protection policy. For more information on this, please visit: cy_v2.0.pdf Page 15

17 5.2. FAQs Why use Lync over Skype? Allows you to strictly control who you want to connect with, and restrict the users that can connect to you. With a strict federation policy in place, there s far greater security built into Lync compared to Skype or similar software. Currently, the University of Exeter is federated with all of its campuses as well as other universities; networking all the contacts from each establishment together and allowing a simple means of communication between these communities. Any external person outside of the federated sites will not be able to contact you, unless you contact them first via Online Lync Meetings. This is a much safer and efficient way to manage your contacts compared to Skype or equivalent software. Why not just use ? Allows you to control your own availability, and keep others notified. With an effective availability setter, Lync allows you to keep others notified of your current availability. Available, Busy and Away are just a few of the options available; providing all your contacts with a quick reference as to whether you are currently contactable, particularly useful for home and remote working. Do Not Disturb is used to restrict communications to only those contacts with Workgroup privacy setting; allowing for periods of greater focus, without losing availability to important contacts. Lync also works with your Outlook Calendar, dynamically displaying your availability accordingly. Reduce traffic, increase efficiency. With Instant Messaging, the need for s will be reduced dramatically. Whilst there are good reasons to use for more formal communications, Lync provides a means of more informal communications not too dissimilar from an impromptu discussion in the office corridor. Whilst more informal than traditional , Lync still provides the functionality of file attachment, group conversations as well as a clear conversation history to store conversations more permanently. What devices can use Lync? Compatibility across differing operating systems as well as tablets and mobiles. Lync is available on most operating systems (via the Lync App or Client). So whether you want to communicate from your laptop, your mac, your tablet or even your mobile phone, there are plenty of device options to access Lync. This creates great flexibility and aids remote working; providing its users with the opportunity to communicate with their colleagues wherever and whenever they need to. Will Lync sign me in automatically? Yes, although this feature can be switched off by clicking on the cog icon, clicking the personal tab then unchecking the box which reads automatically start Lync when I log on to Windows. Page 16

18 What benefits would Lync have to staff at St Luke s, Penryn or KSpa? - Greater flexibility in working practice including more opportunities for home/remote working - Relieve some of the parking issues at the campuses - Support and connect staff working off-site e.g. conducting research, attending conferences - Strengthen communication networks internally and between campuses - Encourage greater levels of collaboration within workgroups - Give staff at St Luke s, Penryn or KSpa the ability to monitor their own availability using Presence - Reduce travelling expenses What hardware is recommended for video conferencing using Lync and how do I set it up? For optimum use of Lync, it is recommend that you have the following hardware installed and ready-to-go before entering into a video call/online meeting: - Webcam - Headset - Microphone In general, this is a straightforward plug-in and go process (Note: When using hardware for the first time, configuration may take a few minutes whilst drivers are installed) however, if you encounter any issues, refer to the cog icon in the top right of your Lync app. Under the Audio Device tab you will be able to troubleshoot both your speakers and your microphone first ensure you have selected the correct microphone and that it s picking up sound (you will see a green bar that moves along as it picks up sound) and then follow the same procedure with your speakers. Under the Video Device tab you will need to ensure you re receiving a video feed If no webcam is detected ensure the webcam is properly connected. I don t have a webcam, what are my options? - Instant Message - Telephone conference (requires headset and microphone) - Use one of the new Lync Hub rooms - Video Conference or Online Lync Meeting (you can still play an active part through audio and IM yet have no personal video feed) I don t have a webcam or a headset, what are my options? - Instant message - Use one of the new Lync Hub rooms - Video Conference or Online Lync Meeting (you can still play an active part using IM yet have no personal video or audio feed. You will require speakers, and since audio will be broadcast through them, you must carefully consider those around you.) Page 17

19 5.3. Glossary Key terms: Client Software or App that is installed on your computer (or device) which allows you to access the functionality of Lync. When you log onto Lync, the window that pops up is known as the Lync Client. Contact Groups It s possible to manage your contacts list into groups. Group names can be decided upon by the user to make finding contacts an easier process (i.e. close colleagues, other departments, etc.). Each group can be given its own group privacy (see below) Display Picture This is the image that is linked to your contact details and allows other to quickly identify contacts. It can be set by clicking the cog settings icon > My Picture Tab > Edit or Remove Picture. Federation Policy Manages which Lync users are configured to be communicable with both internally and externally to the University. Group Privacy Each group in your contacts list can be set to have its own custom group privacy settings. These settings allow you to manage how groups can contact you and when. IM Instant messaging. An easy-to-use, text-based means of communication. Online presence Allows you to notify other users to your availability. This includes Available, Busy, Away, Out of Office, In a call, In a meeting, Do not Disturb. Certain availability statuses can be set to allow only a subset of your contact list to be able to contact you. i.e. Do not Disturb allows only members of your contact list with Workgroup group privacy to contact you. Video Conference A meeting between multiple participants using audio and video to interact. Page 18

IM, Presence, and Contacts

IM, Presence, and Contacts Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Lync 2013 User Instructions

Lync 2013 User Instructions Lync 2013 User Instructions 4/2/2014 What is Microsoft Lync? Microsoft Lync 2013 is an instant messenger that can be used for sending instant messages, having a voice or video chat and for conducting corporate

More information

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean?

Presence & IM. Quick Reference Guide. Build your Contacts list. Getting started. What does your Presence status mean? Getting started Status Area: Update presence status, location, or add a message View Tabs: View your contacts, activity feed, conversation or phone Lync Options: View or edit Lync options Quick Reference

More information

Lync 2013 Quick Reference

Lync 2013 Quick Reference Lync 2013 Quick Reference Audio Set up your audio device Before using Lync to make a call or join a conference, set up your audio device and check the quality. You can use your computer s mic and speakers,

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu

IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu IT Help Desk Location: Siebert 101 Phone: (208) 769-3280 Email: helpdesk@nic.edu Skype for Business (formerly Lync 2013) is collaboration software that can be used to communicate with NIC employees via

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011

Using Lync on a Mac. Before you start. Which version of Lync? Using Lync for impromptu calls. Starting Lync 2011 Using Lync on a Mac Before you start Please read our instructions on how to set up your Lync account and your audio and video devices. Which version of Lync? Because of the features available, we recommend

More information

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync.

Getting Started. Sign in and get started. If you re already logged on to your organization s network, sign in by starting Lync. Getting Started Sign in and get started If you re already logged on to your organization s network, sign in by starting Lync. 1. On the Windows taskbar, click Start, click All Programs, click Microsoft

More information

UniCom & Skype for Business Windows User Guide

UniCom & Skype for Business Windows User Guide UniCom & Skype for Business Windows User Guide Downloading Skype Required equipment and how to test it Initiating a call Answering a call Disconnecting a call Placing and removing a call from Hold Transfer

More information

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications

Microsoft Lync 2013 TRAINING GUIDE. University Of Central Florida Computer Services & Telecommunications Microsoft Lync 2013 TRAINING GUIDE University Of Central Florida Computer Services & Telecommunications Table of Contents Microsoft Lync 2013... 1 Lync 2013 Main Screen... 1 Lync Options... 2 General Options...2

More information

Skype for Business. User Guide. Contents

Skype for Business. User Guide. Contents Skype for Business User Guide Contents What is Skype for Business... 2 Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business for the first time... 2 Subsequent access to Skype for Business... 3 Customising Skype for Business

More information

Lync Guide for Faculty and Staff

Lync Guide for Faculty and Staff Lync Guide for Faculty and Staff Prepared for the faculty and staff of the School of Engineering, University of Connecticut, by: Engineering Computing Services School of Engineering University of Connecticut

More information

Lync 2011 Documentation for Mac Users

Lync 2011 Documentation for Mac Users Contents Getting Started... 3 Install Lync... 3 Sign in... 3 Presence... 3 What is Presence?... 3 Social update... 3 Availability... 3 Contacts... 5 Find someone... 5 Add a contact to your Lync contact

More information

Quick Reference Guide 4 Skype for Business for Windows Options

Quick Reference Guide 4 Skype for Business for Windows Options Quick Reference Guide 4 Skype for Business for Windows Options Options To open the options dialog box, click the Show Menu icon Options (shown right). Then click Tools Options. The Options dialog box displays

More information

Microsoft Lync TM How to Guide

Microsoft Lync TM How to Guide Microsoft Lync TM How to Guide Microsoft Lync TM ushers in a new connected experience transforming every communication into an interaction that is more collaborative, engaging and accessible from nearly

More information

LYNC 2010 USER GUIDE

LYNC 2010 USER GUIDE LYNC 2010 USER GUIDE D O C U M E N T R E V I S O N H I S T O R Y DOCUMENT REVISION HISTORY Version Date Description 1.0 6/25/2013 Introduction of the Lync 2010 to product line. 2 Lync 2010 User Guide 401

More information

Downloading and Connecting with Lync

Downloading and Connecting with Lync Downloading and Connecting with Lync Download Lync or put in a work order to have Lync Installed for you Click the Staff Email web link from the District website login to Microsoft Office 365 Under Lync,

More information

Harrisburg University Skype for Business User Guide

Harrisburg University Skype for Business User Guide Harrisburg University Skype for Business User Guide Contents 2 Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 3 Subsequent access to Skype for Business... 3 Changing Skype

More information

Instant Messaging and Video Conferencing with Skype for Business

Instant Messaging and Video Conferencing with Skype for Business Instant Messaging and Video Conferencing with Skype for Business Skype for Business (formerly known as Lync) is a free instant messaging/web conferencing application available to all AIC students and faculty

More information

Web Conferencing with Microsoft Lync TM. Quick Start Guide

Web Conferencing with Microsoft Lync TM. Quick Start Guide Web Conferencing with Microsoft Lync TM Quick Start Guide Web Conferencing with Microsoft Lync i Contents Participate in Online Meetings with Lync Web App... 1 Check Your Meeting Readiness... 1 Join the

More information

Installing Lync. Configuring and Signing into Lync

Installing Lync. Configuring and Signing into Lync Microsoft Lync 2013 Contents Installing Lync... 1 Configuring and Signing into Lync... 1 Changing your Picture... 2 Adding and Managing Contacts... 2 Create and Manage Contact Groups... 3 Start an Instant

More information

Make presence work for you

Make presence work for you Make presence work for you Use this guide to help stay in touch with the people who are important to you and those who are key to getting your work done. Let people know what you re up to Microsoft Lync

More information

Skype for Business 2015 - Online Meetings

Skype for Business 2015 - Online Meetings Skype for Business 2015 - Online Meetings Acknowledgement: Many thanks to the University of Aberdeen for providing us with this fact sheet and allowing us to amend it for use at the University of Leicester.

More information

Lync 2013 Training for PC Users

Lync 2013 Training for PC Users Contents Getting Started... 3 Install Lync... 3 Signing in... 3 Signing out... 3 Presence... 4 What is Presence?... 4 Social update... 4 Availability... 4 Location... 5 Contacts... 6 Find someone... 6

More information

Communicating with Skype for Business

Communicating with Skype for Business Communicating with Skype for Business Information Services Communicating with Skype for Business This guide is for people who are new to Skype for Business, and provides information on how to begin using

More information

Audio setup and making calls

Audio setup and making calls Forward your Quick Start Guide phone calls Want your calls to go to your Voice Mail or to your cell phone or a hotel room phone?. In the lower-left of the main Skype for Business window, click the Call

More information

Getting Started with Skype for Business 2015

Getting Started with Skype for Business 2015 Getting Started with Skype for Business 2015 Training and Documentation Team, April 2015 What is Skype for Business? Skype for Business is a communication tool which allows you to interact with colleagues

More information

For Windows. 2012 Microsoft Corporation. All rights reserved.

For Windows. 2012 Microsoft Corporation. All rights reserved. For Windows 1 About Microsoft Lync... 4 Lync Window... 5 Audio... 6 Set up your audio device... 6 Make a call... 6 Answer a call... 7 Use audio call controls... 7 Check voicemail... 7 Invite more people

More information

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17

1. Instant Messaging & Presence Page Arkadin audio conference Page Sharing and Collaboration Page Conferencing Page 17 Table of contents 1. Instant Messaging & Presence Page 3 2. Arkadin audio conference Page 6 3. Sharing and Collaboration Page 13 4. Conferencing Page 17 5. Voice and Video Page 20 HOSTED LYNC 2010 POWERED

More information

Lync Work Smart Guide

Lync Work Smart Guide WORK SMART Lync Work Smart Guide This guide describes how to take advantage of the features of the Arkadin Total Connect offering for presence, instant messaging, audio and video calling, rich online meetings,

More information

Using Microsoft Lync for Web Conferencing, Training & Support

Using Microsoft Lync for Web Conferencing, Training & Support Using Microsoft Lync for Web Conferencing, Training & Support A Demonstration of Lync Features 28 May 2014 What is Lync? Microsoft Lync is a communications and collaboration tool available to Exchange

More information

Lync 2010 June 2012 Document S700

Lync 2010 June 2012 Document S700 Lync 2010 June 2012 Document S700 Contents Introduction to Lync 2010... 3 Instant Messaging and Presence Status... 3 Presence... 3 Contact Management... 3 Instant Messaging... 3 Conversation history...

More information

Lync Quick Start Guide for MAC OS

Lync Quick Start Guide for MAC OS Microsoft Lync is a unified communications platform that works ideally in a Windows Operating System, but is also feature- rich using a MAC OS. The purpose of this guide is to cover highlights of Lync

More information

Lync 2013 FAQ s. How do I keep my Lync conversation window on top of all the other windows on my computer, so I can see it while I work?

Lync 2013 FAQ s. How do I keep my Lync conversation window on top of all the other windows on my computer, so I can see it while I work? Lync 2013 FAQ s How do I keep my Lync conversation window on top of all the other windows on my computer, so I can see it while I work? Select the drop-down button next to the Options icon, select Tools,

More information

Office 365 Intro to Lync

Office 365 Intro to Lync Office 365 Intro to Lync What to do: Screenshots: Before you Start: Make sure you have downloaded the Lync client from O365. If not, install to your machine. Ready to use: Open Lync by clinking on the

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Contents Accessing Skype for Business... 2 Starting Skype for Business on your desktop... 2 Subsequent access to Skype for Business... 3 Changing Skype for Business startup

More information

Quick Reference Guide 1 Skype For Business Using the Application

Quick Reference Guide 1 Skype For Business Using the Application Quick Reference Guide 1 Skype For Business Using the Application Skype For Business is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Lync 2013. Skype For Business

More information

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door...

Skype for Business: Get Started... 3. Set-up Audio... 3. Set-up Video... 3. Conversation Window... 4. Shut Your Virtual Office Door... Desktop/Laptop Contents : Get Started... 3 Set-up Audio... 3 Set-up Video... 3 Conversation Window... 4 Shut Your Virtual Office Door... 4 Personalise... 5 Customise What s Happening Today... 5 Profile

More information

Lync 2013 - Online Meeting & Conference Call Guide

Lync 2013 - Online Meeting & Conference Call Guide Lync 2013 - Online Meeting & Conference Call Guide Alteva Hosted Lync Version:00 QUICK LINKS Schedule an Online Meeting Change Meeting Access and Presenter Options Join from a Computer with Lync Installed

More information

Skype for Business User Guide

Skype for Business User Guide Skype for Business User Guide Windows October 2015 Contents Introduction... 3 Starting Skype for Business... 3 Skype for Business Contacts... 3 Create Groups... 3 Add Contacts to Skype for Business Groups...

More information

Lync 2013 Guide for PC

Lync 2013 Guide for PC Lync 2013 Guide for PC Last Updated: May 28, 2013 Table of Contents Introduction... 3 Who Can I Talk To?... 3 Getting Started... 4 Install a Webcam... 4 Headsets and Speakerphones... 4 Install Lync...

More information

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks

Unified Communications. Using Jabber for Mac 9.2.2. Common Tasks Unified Communications Using Jabber for Mac 9.2.2 Common Tasks April 2015 Table of contents Introduction to Jabber... 3 Contacts... 4 1.1 How to find a contact... 4 1.2 How to add a contact to the contacts

More information

Mastering Lync Meetings

Mastering Lync Meetings Mastering Lync Meetings cd_mastering_lync_meetings_v2 1 8/25/2014 Course Title Contents Overview of scheduled Online Lync meetings... 3 General Best Practices... 3 Scheduling the meeting... 4 Recurring

More information

MICROSOFT SKYPE FOR BUSINESS, OFFERED BY INTERCALL

MICROSOFT SKYPE FOR BUSINESS, OFFERED BY INTERCALL MICROSOFT SKYPE FOR BUSINESS, OFFERED BY INTERCALL Frequently Asked Questions Microsoft Skype for Business Online, offered by InterCall, is a next-generation cloud communication solu that can improve business

More information

Unified Communications. Using Jabber for Windows

Unified Communications. Using Jabber for Windows Unified Communications Using Jabber for Windows Version: January 2014 TABLE OF CONTENTS Introduction to Jabber... 2 Computer phone settings... 3 Contacts... 4 How to add a contact... 4 How to find a contact...

More information

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook

Getting Started Guide for WebEx Hosts and Presenters. Scheduling a Meeting in Outlook Getting Started Guide for WebEx Hosts and Presenters Scheduling a Meeting in Outlook First, install the WebEx Productivity Tools. Then you can schedule your online Meeting using Outlook just like you schedule

More information

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client

Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Quick Reference Guide 1 Lync 2013 for Windows Using Lync 2013 Client Lync 2013 is the latest instant messaging (IM) client from Microsoft and is the upgrade to Microsoft Office Communicator. Web conferencing

More information

Lync User Guide. 1 P a g e

Lync User Guide. 1 P a g e Lync User Guide The Lync 200 client allows you to access the University of Arizona s Unified Communications solution. Lync provides real-time instant message (IM) Audio and Video calling and also provides

More information

Unified Communications

Unified Communications Unified Communications Microsoft Office Communicator 2007 R2 About this Guide This course is split into 4 modules which take around 10 minutes to complete. The modules and a brief description are listed

More information

Lync 2013 offers a clean look to help you communicate quickly and easily.

Lync 2013 offers a clean look to help you communicate quickly and easily. Office 365 Lync - Introduction Lync Online Lync 2013 offers a clean look to help you communicate quickly and easily. Read on to learn about the Quick Lync menu, the Favourites group, tabbed conversations,

More information

HARLANDALE ISD LYNC BEST PRACTICES. These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync.

HARLANDALE ISD LYNC BEST PRACTICES. These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync. HARLANDALE ISD LYNC BEST PRACTICES These are the basic user guidelines; including editing your profile, trouble shooting, and Outlook sync. We are using the full version of Lync 2013 which is a part of

More information

Chapter 6: Send and Receive Instant Messages

Chapter 6: Send and Receive Instant Messages Microsoft Office Communicator 2007 Getting Started Guide 33 Chapter 6: Send and Receive Instant Messages With Communicator, you can start an instant messaging session with a single contact or multiple

More information

QUICK START GUIDES 1

QUICK START GUIDES 1 QUICK START GUIDES Quick Start Guide Audio setup and making calls Set up your audio device First things first: set up your audio device and check the quality. You can use your computer s mic and speakers,

More information

Microsoft Office Skype for Business

Microsoft Office Skype for Business Microsoft Office Skype for Business Division of Information Technology Copyright 2015, Charles Sturt University No part of this document may be reproduced, altered or sold without prior written permission

More information

Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client

Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client Quick Reference Guide 1 Lync for Mac 2011 Using Lync 2011 Client r Lync for Mac 2011 is the latest instant messaging (IM) client from Microsoft for the Macintosh platform and is the upgrade to Microsoft

More information

Skype for Business for Android

Skype for Business for Android Skype for Business for Android November 2015 Customization note: This document contains guidance and/or step-by-step installation instructions that can be reused, customized, or deleted entirely if they

More information

Department of Information Technology. Microsoft Lync Basic Functions

Department of Information Technology. Microsoft Lync Basic Functions Department of Information Technology Microsoft Lync 2013 Basic Functions October 2013 Table of Contents Table of Contents... 2 Overview... 3 Objectives... 3 Microsoft Lync Training... 4 Getting Started...

More information

For video walk-throughs and tutorials on how to manage your Lync account, click this link.

For video walk-throughs and tutorials on how to manage your Lync account, click this link. Lync 2013 FAQs For video walk-throughs and tutorials on how to manage your Lync account, click this link. For more help with your Lync client, click this link. Help in Lync Client For help in Lync, click

More information

Web Conferencing Guide for Session Hosts using Microsoft Lync

Web Conferencing Guide for Session Hosts using Microsoft Lync Web Conferencing Guide for Session Hosts using Microsoft Lync With MS Lync, faculty and staff can plan and schedule online meetings for collaborative activities with the ability to share audio, video,

More information

Microsoft Lync for MAC The Essentials

Microsoft Lync for MAC The Essentials Microsoft Lync for MAC The Essentials Training User Guide Sue Pejic Training Coordinator Information Technology Services Email : spejic@swin.edu.au Mobile : 0419 891 113 Table of Contents What is Lync

More information

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it?

Table of Contents. Begin Here: Getting Started with WebEx. What is WebEx? Why would I use it? Table of Contents Begin Here: Getting Started with WebEx... 1 Scheduling a Meeting from the WebEx Website... 4 Scheduling a Meeting from Outlook 2010... 5 Selecting Audio Conference Settings... 6 Joining

More information

Microsoft Lync 2010 The Essentials

Microsoft Lync 2010 The Essentials Microsoft Lync 2010 The Essentials Training User Guide Syed Ali Raza Director IT NUML Email : saraza@numls.edu.pk Engr Fazal-i-Hassan UC Specialist Email : fhassan@numls.edu.pk August 29, 2011 MICROSOFT

More information

Quick Start: Use voice and video

Quick Start: Use voice and video Quick Start: Use voice and video If you have a microphone and speakers, you re ready to use Microsoft Lync 2010 communications software for voice calls. You can also plug in any device recommended by your

More information

In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website:

In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website: How to oovoo Download oovoo In order to take advantage of the free GVSU business plan, you must download oovoo from GVSU s oovoo website: www.gvsu.edu/oovoo If you already have an oovoo account, you will

More information

PolyU Connect Email Service. Lync 2013. Setup and User Guide

PolyU Connect Email Service. Lync 2013. Setup and User Guide PolyU Connect Email Service Lync 2013 Setup and User Guide Version 1.0 Last Update: 27 January 2014 PolyU Connect: www.polyu.edu.hk/connect ITS HelpCentre Support: www.polyu.edu.hk/hots ITS HelpCentre

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009

Getting Started with Microsoft Office Live Meeting. Published October 2007 Last Update: August 2009 Getting Started with Microsoft Office Live Meeting Published October 2007 Last Update: August 2009 Information in this document, including URL and other Internet Web site references, is subject to change

More information

Lync will be set up automatically after it has been installed, but some personalization may be needed.

Lync will be set up automatically after it has been installed, but some personalization may be needed. Setting up Lync / Installing Lync Microsoft Lync is a communication tool that provides IM, voice, screen and file sharing, and online meeting capabilities. Lync should be installed on your computer by

More information

USING SKYPE FOR BUSINESS USER S GUIDE

USING SKYPE FOR BUSINESS USER S GUIDE U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A USING SKYPE FOR BUSINESS USER S GUIDE OCTOBER 2015 U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A 2015 UNIVERSITY OF SOUTHERN CALIFORNIA.

More information

UniCom with Office Communicator and Live Meeting. Quick Start Guide

UniCom with Office Communicator and Live Meeting. Quick Start Guide UniCom with Office Communicator and Live Meeting Quick Start Guide Table of Contents Understanding UniCom and Office Communicator... 1 What is UniCom?... 1 What Is Office Communicator?... 1 Who Can Use

More information

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE

What is My Teamwork? What s new in this release? MY TEAMWORK 5.0 QUICK START GUIDE MY TEAMWORK 5.0 QUICK START GUIDE What is My Teamwork? My Teamwork is a converged communications solution that combines presence-aware instant messaging with the ability to make phone calls, conference

More information

How to Host WebEx Meetings

How to Host WebEx Meetings How to Host WebEx Meetings Instructions for ConnSCU Faculty and Staff using ConnSCU WebEx BEFORE YOU BEGIN PLEASE READ! On 7/30/15, the ConnSCU WebEx site was upgraded to a new version. Although the new

More information

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128

Quick Start Guide. Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007. Apptix Live Support: 866-428-0128 Quick Start Guide Web Conferencing & Secure Instant Messaging via Microsoft Office Communications Server 2007 Apptix Live Support: 866-428-0128 Quick Start Guide / Introduction Page 2 of 6 Quick Start

More information

Lync Top Tips A technical and informative guide to using Microsoft Lync effectively and appropriately in the workplace

Lync Top Tips A technical and informative guide to using Microsoft Lync effectively and appropriately in the workplace Copyright 2015 Corporate Learning and Development, Worcestershire County Council. All rights reserved Lync Top Tips A technical and informative guide to using Microsoft Lync effectively and appropriately

More information

Getting Started with Microsoft Office Live Meeting. Published October 2007

Getting Started with Microsoft Office Live Meeting. Published October 2007 Getting Started with Microsoft Office Live Meeting Published October 2007 Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless

More information

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane.

Accept an IM request. Set or change your presence. Click anywhere on the picture display area of the IM request pane. Accept an IM request Click anywhere on the picture display area of the IM request pane. Set or change your presence Presence lets other people see at a glance whether you and your contacts are currently

More information

Zoom, Zoom, Zoom! LEADER GUIDE

Zoom, Zoom, Zoom! LEADER GUIDE Zoom, Zoom, Zoom! LEADER GUIDE About Zoom: Zoom is a cloud- based conferencing solution that provides both video conferencing and screen share capabilities. Zoom s high- quality and easy to use format

More information

Office 365 06/13 release

Office 365 06/13 release Microsoft Office 365 06/13 release Getting Started Office 365 SkyDrive Page Note: Office 365 functions best in the Internet Explorer web browser. u Navigation Bar displays the main hubs for all Office

More information

Bb Collaborate Online Rooms Faculty Support Guide

Bb Collaborate Online Rooms Faculty Support Guide Bb Collaborate Online Rooms Faculty Support Guide D2L Services West Chester University of Pennsylvania www.wcupa.edu/d2l 610-436-3350, option 2 Anderson Hall d2l@wcupa.edu D2L v10.5 BB Collaborate 12.6.4

More information

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications

CISCO WebEx Guide for participants of WebEx meetings. Unified Communications Unified Communications CISCO WebEx Guide for participants of WebEx meetings Version: January 2014 TABLE OF CONTENTS Introducing WebEx... 2 How to join a WebEx meeting... 2 How to join a WebEx meeting as

More information

Instant Messaging and Presence with Microsoft Lync TM. Quick Start Guide

Instant Messaging and Presence with Microsoft Lync TM. Quick Start Guide Instant Messaging and Presence with Microsoft Lync TM Quick Start Guide Document Revision Date: April 8, 2014 Using Microsoft Lync Instant Messaging and Presence i Contents Use Instant Messaging and Presence...

More information

User Guide. Live Meeting. MailStreet Live Support: 866-461-0851

User Guide. Live Meeting. MailStreet Live Support: 866-461-0851 User Guide Live Meeting Information in this document, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations,

More information

University Systems Client Technologies. Skype User Guide for Windows XP and Windows Vista

University Systems Client Technologies. Skype User Guide for Windows XP and Windows Vista University Systems Client Technologies Skype User Guide for Windows XP and Windows Vista Created By: Scott Thorpe Created On: April 2nd, 2008 Last Modified By: Scott Thorpe Last Modified On: August 7th,

More information

SaskTel Hosted & Collaboration - Hosted Lync User Guide 1

SaskTel Hosted  & Collaboration - Hosted Lync User Guide 1 Overview... 2 First Time Login... 3 Customize Lync Options... 5 My Picture and Personal Options... 6 Change your Personal and My Picture Options... 6 Presence... 7 Change your Status... 7 Location... 8

More information

UniCom and Microsoft Lync Basic Windows User Guide

UniCom and Microsoft Lync Basic Windows User Guide UniCom and Microsoft Lync Basic Windows User Guide 1 What is UniCom?...1 What is Microsoft Lync?...1 Who can use UniCom services?...1 1 Downloading Microsoft Lync...1 Required equipment and how to test

More information

What s new in Lync 2013? Provided by Work Smart

What s new in Lync 2013? Provided by Work Smart What s new in Lync 2013? Provided by Work Smart Contents Topics in this guide include: Communicate Meet Organize Access Coming soon - Lync Windows Store App For more information Lync 2013 offers a clean

More information

USING MICROSOFT LYNC USER S GUIDE

USING MICROSOFT LYNC USER S GUIDE U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A USING MICROSOFT LYNC USER S GUIDE MARCH 2015 U N I V E R S I T Y O F S O U T H E R N C A L I F O R N I A 2015 UNIVERSITY OF SOUTHERN CALIFORNIA.

More information

Microsoft Office Live Meeting Client. Getting Started User Guide.

Microsoft Office Live Meeting Client. Getting Started User Guide. Microsoft Office Live Meeting Client. Getting Started User Guide. Contents Introduction... 3 Getting Started... 3 Starting an Instant Meet Now Meeting... 3 Joining a Meeting... 4 Starting Voice and Video...

More information

Access. Accomplish. Share. Helpful tips to use Offi ce 365: an , web, and collaboration tool set

Access. Accomplish. Share. Helpful tips to use Offi ce 365: an  , web, and collaboration tool set Access. Accomplish. Share. Helpful tips to use Offi ce 365: an email, web, and collaboration tool set Work together, better Set your group up for success 2 See who is online Quickly communicate with your

More information

Get started with Lync 2013

Get started with Lync 2013 Get started with Lync 2013 To get started with Lync 2013, you will need: Lync 2013 software (installed with Microsoft Office Professional Plus 2013). An audio device and webcam (optional). Check your audio

More information

Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014

Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014 Cisco Jabber 9.x for Windows Reference Guide Updated on July 29, 2014 1 TABLE OF CONTENTS 2 About Cisco Jabber for Windows... 3 3 Installing the Jabber Client... 4 4 Logging in to Jabber... 4 5 Jabber

More information

For Mac. 2012 Microsoft Corporation. All rights reserved.

For Mac. 2012 Microsoft Corporation. All rights reserved. For Mac 1 About Microsoft Skype for Business... 3 Skype for Business Window... 4 Audio... 5 Make a call... 5 Answer a call... 5 Listen to voicemail... 5 Instant Messaging (IM), Presence, Contacts... 6

More information

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D

Acano solution. Acano Clients v1.7 Getting Started Guide. June 2015 76-1047-03-D Acano solution Acano Clients v1.7 Getting Started Guide June 2015 76-1047-03-D Contents Contents 1 Introduction... 4 1.1 cospaces... 4 1.2 cospace Users... 4 1.3 The Acano Client... 5 2 Overview... 6 2.1

More information

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0

Polycom Converged Management Application (CMA ) Desktop for Mac OS X. Help Book. Version 5.1.0 Polycom Converged Management Application (CMA ) Desktop for Mac OS X Help Book Version 5.1.0 Copyright 2010 Polycom, Inc. Polycom and the Polycom logo are registered trademarks and Polycom CMA Desktop

More information

Microsoft Lync (UniCom Basic) Mac User Guide

Microsoft Lync (UniCom Basic) Mac User Guide Microsoft Lync (UniCom Basic) Mac User Guide 1 What is UniCom?...1 What is Microsoft Lync?...1 Who can use UniCom services?...1 1 Downloading Microsoft Lync...1 Required equipment and how to test it...1

More information

Use Office 365 on your iphone or ipad

Use Office 365 on your iphone or ipad Use Office 365 on your iphone or ipad Quick Start Guide Check email Set up your iphone or ipad to send and receive mail from your Office 365 account. Check your calendar wherever you are Always know where

More information

Zoom Cloud Meetings: Leader Guide

Zoom Cloud Meetings: Leader Guide Zoom Cloud Meetings: Leader Guide Zoom is a cloud-based conferencing solution that provides both video conferencing and screen share capabilities. Zoom can be used for meetings among individuals or to

More information

Join Your First e-channel Session

Join Your First e-channel Session Join Your First e-channel Session This document is intended for e-channel participants using the new version of Saba Meeting (v 8.2.), effective June 20, 2014. Before attending an e-channel session for

More information

Lync 2011 Guide for Mac

Lync 2011 Guide for Mac Lync 2011 Guide for Mac Last Updated: May 28, 2013 Table of Contents Introduction... 3 Who Can I Talk To?... 3 Getting Started... 4 Install a Webcam... 4 Headsets and Speakerphones... 4 Install Lync...

More information