1 EVS VOLUNTEER INFORMATION DEPAUL IRELAND EUROPEAN VOLUNTARY SERVICE INFORMATION FOR POTENTIAL EVS VOLUNTEERS DUBLIN PROJECTS
2 WHO ARE WE? Depaul Ireland support vulnerable people who are homeless or at risk of homelessness. We work from low threshold principles to provide accommodation and key services to people who are often multiply excluded from other services. Our services span community and outreach, vulnerable families, harm reduction accommodation services and criminal justice and mental health services. Depaul Ireland offers homeless and disadvantaged people the opportunity to fulfil their potential and move towards an independent and positive future. AIM: Everyone has a place to call home and a stake in their community. Depaul Ireland is part of a wider International Group structure Depaul International, with other subsidiaries in the UK, Ukraine, Slovakia, USA and France. Depaul Ireland shares close links with other members of the Vincentian Family and in the establishment of Depaul Ireland in Dublin in 2002, the Society of St Vincent de Paul, the Daughters of Charity and the Vincentian Fathers were our founding partners. However, its staff and its service users are drawn from all walks of life other faiths or no faith at all. It is nonjudgmental in the same way that Vincent de Paul was non-judgmental. The focus is on innovation and action. WHERE ARE WE? Depaul Ireland is located in both the Republic of Ireland and Northern Ireland. Our host projects are situated in Dublin and Belfast. Dublin is the main city of the Republic of Ireland and is large student and cultural city. Dublin offers something for everyone, with a diverse population of many cultures. Dublin has a large population of students. This leads to there being a large variety of food to choose from (such as Indian, Chinese & Italian, and African etc.) and a 'party atmosphere' to the centre of town. Dublin has its own large international airport with numerous cheap flights to the UK & Europe, provided by Aer Lingus (www.aerlingus.com) and Ryanair (www.ryanair.com) amongst others and has a good transport system, including local buses and trains. The projects are based near main roads, with a regular bus routes into the town centre and the volunteer's accommodation will be in close proximity to the project. Dublin has something for everyone and most people are easily accepted in this big city. Living can be considered quite expensive and is similar in cost to London. WHY DO WE NEED VOLUNTEERS? In our projects we see volunteers as an important aspect of our mission. This includes both part time volunteers who commit a few hours per week, student placements and full time volunteers from Ireland and the EVS programme. The idea of adding an EVS component to the various projects can be described as being at the roots of the Vincentian ethos, which the project operates under. Volunteers are an essential part of our work and none of the projects of Depaul Ireland would be the same without them. Nonetheless the projects are designed in a way, based on a fully paid and qualified staff team, so that volunteers can fulfill additional activities.
3 WHAT IS IT WE DO? Depaul Ireland manages projects for homeless and disadvantaged people in both Belfast and Dublin. Volunteer Opportunities, Dublin, ROI EVS Codes HOW DO VOLUNTEERS HELP? Orchid House 2012-IE-16 Tús Nua 2012-IE-17 Peter s Place 2012-IE-19 Back Lane Hostel 2012-IE-18 Sundial House 2012-IE-15 Depaul Ireland Dublin Co-ordinating Code 2011-IE-14 Volunteer Opportunities, Belfast, UK EVS Codes (in the process of renewal) Stella Maris Project 2010-GB-40 Homeless Families Project 2010-GB-41 (Mater Dei & Cloverhill Family Services Depaul Ireland Belfast Co-ordinating Code 2010-GB-42 Volunteers greatly enhance the service that we can provide for our service users. They bring a huge intercultural dimension to the lives of our service users. Volunteer work is centered around worthwhile activities. Volunteers participate in activities with the service users that staff sometimes do not have the time to do. Volunteer activities are part of our holistic approach to supporting service users. WHAT DO VOLUNTEERS DO? The most important thing our volunteers do is build good supportive relationships with our service users. EVS volunteers have been involved in many different activities, the aim of which is to boost the skills and self-esteem of our service users. For example: Art, crafts or music workshops Life Skills classes like basic literacy & numeracy, computers, cookery, job skills Games and Quizzes Film Night, Keep Fit Class, Cultural Awareness, Family Activities Organising seasonal events (Valentine s Day, Halloween, Christmas etc) Helping the overall organization with events Project staff encourage volunteers to take initiative in arranging such activities if they feel comfortable to do so. Volunteers are encouraged to consult with the staff and service users to plan, budget and identify what activities would be suitable. Staff can support their work and carry out necessary risk assessments. Meeting young people from other European countries can generate an interest in other aspects of life formerly unknown to our service users and work against perceptions, prejudice and xenophobia they may hold.
4 Including an EVS element to the projects is exciting as the volunteers will be working with individuals who may have had no contact with life outside of Dublin. We hope EVS will bring a cultural dimension to the project, which offers these individuals, a small taste of what life is like outside their home-town, including different languages, food, cultures and ideas. Building Relationships with Service Users Some of our service users are quite selfsufficient whilst others can be living quite chaotic lives and appear apathetic towards engaging in activities. Volunteers must be aware that it this is normal in our Services and it takes time to build rapport with our service users and patience to discover what approach will be suitable. The volunteer role does NOT include the following: Covering or substituting a paid staff role Over night shifts Key-working (personal support) Counselling / therapy roles BENEFITS TO THE VOLUNTEER It can be a very enriching experience for the volunteers themselves as well as for the disadvantaged service users staying in the various projects. The volunteer may come in contact with a side of modern day life they may not have encountered previously. In the past volunteers have got involved in other aspects of Depaul Ireland s work that they are interested in. Volunteers have also been involved in research, marketing, fundraising and helping with events. We very much value the unique skills and talents that volunteers bring to the organisation and try, where possible, to utilise these skills and talents to the benefit of the organisation. Volunteers will gain a broad range of experience extremely beneficial to their future life and personal development. These include: Good communication skills Ability to respond appropriately to challenging situations An understanding of providing professional support for vulnerable people An understanding of issues surrounding homelessness Harm Reduction & Low Threshold working practices Experience of a holistic style of working WHAT ARE THE CHALLENGES? Understanding the Irish accent and local way of speaking Service user apathy Service user physical and/or mental health issues The chaotic lifestyles of the service user and the impact on the Service Service users can be difficult to engage: - Our service users can be alcohol and/or drug dependant and can be under the influence -Our service users can have varying mental health issues -Our service users can have daily personal commitments and or self-contained flats PRACTICAL INFO Volunteers will be offered a single room in a house close to the host activity. This will be, shared with other volunteers, but we strive to give each young person the opportunity to have their own room. Volunteers will be given specific information about their particular living arrangements, before deciding whether to accept the offer of a place with Depaul Ireland. The house is fully furnished and equipped with bedding, pots and pans, sheets, etc.
5 Volunteers will be provided with a weekly pocket money allowance in Euros. If the project has catering facilities they may eat their meals there. Volunteers will prepare their own meals in their house, in a kitchen shared with other volunteers. The allowance will be paid weekly and Volunteers will be given support to obtain an Irish bank account so that direct deposits can be arranged. Volunteers will also be given time off to investigate Ireland and visit volunteers based in other projects. Annual leave entitlements accrue at the same rate as other project team members (i.e. EVS volunteers get approximately 2 days of annual leave for every month volunteered, and also are entitled to take Bank Holidays). We recognise the need for variation in the working life of the volunteer while away from home. For this reason we aim to give volunteers a choice of other placements in Depaul Ireland projects. The variety of placements available to the volunteer will give them a diverse insight into the myriad of social problems facing homeless people as well as making their time with us more interesting and varied. It will help the volunteer to discover and develop different skills and interests they possess. VOLUNTEER SUPPORT & DEVELOPMENT Volunteer Mentor & Supervisor The volunteer will have a placement supervisor and Mentor. Responsibilities Furthermore every volunteer receives on-arrival training and mid-way training, which aims to prepare them for their placements and their stay in Dublin or Belfast, this training also contains a strong cultural perspective in order to provide volunteers with some background of cultural differences and similarities between Ireland and their home country. All volunteers are responsible for ensuring that they acquire the correct visa required to travel and live in Dublin. It is also essential that their passport is valid for the duration of the placement. The volunteer may seek assistance from the sending organisation, or coordinating organisation in order to prepare these documents. Induct them to the activity or task Provide support for the volunteer while working alongside them Keep in contact with Volunteer Monitor progress and discuss any issues arising Ensure that the practical arrangements in the placement are adequate Ensure that the volunteer is receiving appropriate training Ensure that the volunteer is never working independently without support Ensure that the volunteer has a good balance between intercultural learning opportunity and voluntary placement work.
6 Arrival Volunteers who are placed with us also enjoy an intercultural experience. Volunteers are generally on induction for the first two weeks of the project. During this time they participate in a tour of the host city they are placed in with the volunteer mentor of the project. They are also given the opportunity to visit sites of historical and cultural significance with the service users of the project they are working in. During volunteers time with us, our experience has been that volunteers learn a lot about the culture and country that they are living in. We celebrate Irish festivals with volunteers and encourage them to try local specialties of the area. equal opportunities and about the culture and society of Ireland. After induction the volunteers will be involved in getting to know service users and organising activities. Volunteers will also play a role in briefing and debriefing sessions at the beginning and end of every shift in which health and safety issues are handed over from one team to another. Health and Safety Depaul Ireland take the Health and Safety of each volunteer particularly seriously. The building has been specifically designed with the health and safety of both staff and service users in mind. There are cameras throughout as well as clearly marked and accessible fire exits. Volunteers will not be required to work on their own. The building is always staffed by other staff members. Volunteers add value by providing activities but are not expected to work in isolation however Depaul Ireland does have a Lone Working policy. Their safety is paramount and emphasis is always placed on keeping staff and volunteers safe. We provide a structured induction programme for each volunteer. This induction helps develop volunteers skills for working with homeless people and also imparts knowledge like Health and Safety, handling challenging situations, Professional Boundaries, Confidentiality etc. Depaul Ireland also has an ongoing training programme which covers areas such as drugs and alcohol awareness, managing and preventing crisis etc. All volunteers will have access to this training programme. The volunteers will also be assessed for English language support and be provided with support depending on their level of need. Volunteers learn about issues relating to homelessness in general, they also learn about For the first few weeks of the project, volunteers will be required to shadow project workers. This will be a supportive mechanism to ensure that volunteers become familiar with the building policies and procedures as well as ensuring that they are supported and safe in the early induction phase. Language & Culture In many areas the volunteer will be involved in intercultural learning at the same time as they are volunteering on their activity. Intercultural learning is inseparable from most activities in the project as all concerned parties (i.e. the volunteers, the service users as well as staff) will be confronted with aspects from different cultures and different cultural values than their own. It will also equip the volunteers with life and communication skills that will enrich their personal life as well as professional career.
7 Some activities will offer more opportunity for intercultural learning experience than others that will be more demanding and less educational. This is one of the reasons we have opted for a variety of activities. The Volunteer Co-coordinator has an overall view of the entire volunteering experience, and will ensure that these activities are appropriately balanced. The volunteers working hours could be mornings, afternoons or evenings on weekdays or weekends, but they will also be given time off to investigate Ireland and visit volunteers based in other projects. Language Support Depaul Ireland will follow Erasmus+ guidelines for specific language support. Currently, Depaul Ireland will only pay for English Language classes for those volunteers who are assessed as below Intermediate level. We will review this as further information is available. know what interests them. We hope that by bringing some interests and skills of their own, volunteers will wish to share and develop an idea or project. Initially the volunteer s time will be spent getting orientated to their new home as well as training and induction. Afterwards the volunteer will be offered the opportunity to develop a project which is of particular interest to them. We will support the volunteer in developing this, but will allow them to take the lead in it, thereby improving their organisational and development skills. Volunteers are given the opportunity to diversify their project. Primarily the volunteer will spend their working week at activities related to their host Project. However, we may support Volunteers to organize joint projects that can be delivered in other Depaul projects. Volunteers are also expected to help with wider Depaul Ireland events, fundraising / awareness raising activities, Volunteer and EVS promotions etc. Project Activities Volunteers are advised not to expect too much from service users in relation to their activities at first. Getting to know our service users and building a good relationship with them is essential. Our service users can be suffering from addiction, trauma, poor physical and mental health and low self-esteem. Volunteers need to be motivated and be inspiring to service users who may be apathetic or simply do not A typical week could look something like this: Monday Tuesday Wednesday Morning Afternoon Evening Socialising with the Preparation of the art Free service users in the and crafts materials host project. Playing followed by workshop pool or chatting. (7 hour day) Accompanying a service user to the local shops. Working at another Depaul project with another EVS volunteer on a cultural project. Attendance at Team meeting & working with service users on health promotion project. (7 hour day) Free Thursday Free Meeting with staff & volunteers to prepare for a trip to a local park with service users. Friday Morning Breakfast Club Saturday Day Off Free Sunday Day Off Free Cooking Session life skills support for adults (7 hour day) Free Quiz Night (6 hour day) Music Night (6 hour day)
8 age of 18. The project especially aims to cater for people with a long history of alcohol misuse and as a result of this have been discriminated from most other projects in the city. Some service users presenting are drug dependent and some drug and alcohol dependent and due to the emergency nature of the project there can be a frequent turnover of service users. Most of our service users would have spent a long time on the streets before arriving at our project. Therefore the support provided for our service users have to be very basic (i.e. a secure place to stay, three meals a day and a friendly environment). REPUBLIC OF IRELAND PROJECT ENVIRONMENTS ORCHID HOUSE Orchid house provides emergency accommodation for men and women who have entrenched alcohol issues, complex support needs and a history of extended periods of street homelessness in Dublin. This 24/7 service offers alcohol management support onsite. Services offered: -Private accommodation -One-to-one professional support -Practical and holistic assistance -Harm reduction addiction support -Referral, advocacy and case management -Independent living skills development -Volunteer-led activities -Resettlement support Orchid house works within a principle of 'harm reduction' which means that we work with service users at their level to provide the best possible interventions for them. Because of the needs of the service users the project is a wet hostel (where service users can consume their own alcohol on site) It provides accommodation to 23 street-homeless men and women over the The project is staffed by a team of 13 project workers and three managers. In Orchid House we see volunteers as an important aspect of our mission There are part time volunteers, student placements as well as 1 EVS Volunteer at the project. The project is designed in a way, based on a fully paid and qualified staff team, so that volunteers can fulfill additional activities. Service users may be living chaotic lives and it can be a challenge for volunteers to engage them in activities. Depaul Ireland celebrates even the smallest of achievement and volunteers should be patient when working with this client group who can be challenging and apathetic due to low self-esteem and any alcohol/drug /mental health and/or health related problems. Orchid House Volunteer Tasks Spending time to talk and get to know the service users and to prepare activities with service users such as: Life skills: literacy, health awareness, hygiene, relaxation Arts & Crafts: Painting, mosaics, crafts Cookery: Breakfast clubs/baking Photography, creative projects Gardening: We have a roof garden Accompany service users on trips outside the project / Befriending Social activities film, games, quizzes
9 Volunteers own project build on your own personal skills & interests Working with Sundial EVS volunteer to create joint activities e.g. Trips, pool etc. Orchid House Volunteer Essential Skills Very patient and have the ability to inspire and motivate a challenging client group Empathic and non-judgmental Ability to use initiative and be flexible and open to new situations Interested in, and a basic understanding of the issues around homelessness Willing to work with people who are on the margins of society A good level of written and spoken English -Referral, advocacy and case management -Independent living skills development -Volunteer-led activities -Resettlement support Tus Nua accommodates 6 women for 6 months. Each of these women has just been released from the Dochas Prison prior to her arrival at the project and has been identified as homeless or at risk of becoming homeless. During the service users stay the staff and volunteers will assist in helping to move on to more suitable longer-term accommodation. The project will provide the time and space during which service users can address the problems that led to their housing crisis and prison sentence and to gain practical skills that will help them once they have left the project. As all the service users are female and many may have had a history of suffering from domestic violence we would preferably choose female volunteers for this project. Part of the volunteer task will be to motivate and support the service users, encourage them and participate together in social activities. Through this interaction they will be of great assistance to the project and its service users in supporting the latter to become reintegrated into the community. TUS NUA (only female volunteers) Tus Nua is a specialised accommodation service for women with complex needs who are leaving prison. It provides a structured environment which supports women to reintegrate into society, rebuild relationships, develop independent living skills and minimise the risk of re-offending. Services offered: -Private quality short term accommodation -One-to-one professional support -Practical and holistic assistance -Harm reduction addiction support
10 Interested in, and a basic understanding of the issues around homelessness Willing to work with women who are on the margins of society A good level of written and spoken English PETER S PLACE Tús Nua Volunteer Tasks Spending time to talk and get to know the service users and to prepare activities with service users such as: Life skills: literacy, health awareness, beauty & hairdressing, relaxation Arts & Crafts: Painting, crafts, jewelry making Cookery: Communal meals/baking Photography, creative projects Gardening: We have 1 large garden Accompany service users on trips outside the project / Befriending Social activities film, games, quizzes Volunteers own project build on your own personal skills & interests Tus Nua Service users have their own selfcontained flats in the building so it can be difficult to get them to socialize and participate in activities within the Project. There are only a maximum of 6 service users in the project and can have daily appointments and schedules. Tus Nua Volunteer Essential Skills Very patient and have the ability to inspire and motivate a challenging small client group Empathic and non-judgmental Ability to use initiative and be flexible and open to new situations Peter s Place provides a welcoming high quality 24 hour Supported Temporary Accommodation service to young men and women between the ages of 18 and 35 who are homeless, using a Low Threshold, Case Management and Harm Reduction approach to enable positive, lasting change and progression out of homelessness. Over a 6 month structured programme, service user personal growth, development and empowerment are encouraged through a person centred approach which encourages a journey of change for each individual. Staff use motivational interviewing techniques and empathic listening in keywork and support planning, and solution-focused risk management to work with individuals where they are at, and to develop realistic and achievable goal-setting. This is supplemented with Life Skills work to promote independentliving skills with a strong focus on resettlement and move-on. The model of work is underpinned under the following headings 1. Person-Centred, Low Threshold and Relational Approach 2. Quality Accommodation Provision 3. Progression, Change, Resettlement: Needs Assessment, Support Planning and Risk Management 4. Service-User Involvement & Ownership Peter s Place is a 35 bed hostel providing accommodation and support to 35 homeless
11 men and women each night. It targets those who may have drug dependency and works with them to support them in reducing their usage and accessing other services in order that they may be treated for their addiction. Photography, creative projects Accompany service users on trips outside the project / Befriending Social activities film, games, quizzes Volunteers own project build on your own personal skills & interests Peter s Place Volunteer Essential Skills At Peter s Place 1 EVS volunteer will work alongside and be part of a team of full time staff and part time volunteers and student placements. The team will work together to provide a safe environment and the best possible service to the young street homeless service users. Very patient and have the ability to inspire and motivate a challenging client group Empathic and non-judgmental Ability to use initiative and be flexible and open to new situations Interested in, and a basic understanding of the issues around homelessness Willing to work with people who are on the margins of society and can see their potential as well as the support they need. A good level of written and spoken English By hosting volunteers we hope to open new possibilities for the project and its service users. The project staff are often busy with providing the basic service required (e.g. preparing meals, ensuring health and safety etc.), however, the volunteers are free to focus on additional activities which will benefit the service users. Peter s Place Tasks Spending time to talk and get to know the service users and to prepare activities with service users such as: Life skills: literacy, numeracy, health awareness, hygiene, relaxation To engage service users in meaningful occupation activities such as budgeting, literacy, numeracy, computers, etc Arts & Crafts: Painting, mosaics, crafts Cookery: Breakfast clubs/baking BACK LANE HOSTEL Back Lane provides emergency and long term accommodation for 60 men with complex support needs who are experiencing homelessness. It offers a 24/7 professional support service Services offered: Services offered: -Private accommodation -One-to-one professional support -Practical and holistic assistance -Harm reduction addiction support
12 -Referral, advocacy and case management -Independent living skills development -Volunteer-led activities -Resettlement support Back Lane is an STA (supported temporary accommodation) to 42 men on a 6 month basis and long term accommodation (accommodation for life) to 18 service users over the age of 18. This service accepts people with drug, alcohol and mental health issues. The EVS volunteer will work alongside, and be part of a large team of full time staff and numerous part time volunteers and student placements. This will add to the basic service the staff can provide for service users. The service has essentially two sides. Long term (generally older service users) and short term (generally younger service users). The task of the volunteer would be to engage these groups individually or in small groups, to undertake some social activities. This can include activities in the project itself or also away from the project. In all such activities Volunteers will be supervised either by their supervisor or by project staff. Back Lane Tasks Spending time to talk and get to know the service users and to prepare activities with service users such as: Life skills: literacy, health awareness, hygiene, relaxation Arts & Crafts: Painting, mosaics, crafts Cookery: basic baking classes Photography, creative projects Gardening: We have 1 large roof garden Accompany service users on trips outside the project / Befriending Social activities film, games, quizzes, pool, bingo Volunteers own project build on your own personal skills & interests Back Lane Volunteer Essential Skills Very patient and have the ability to inspire and motivate a challenging client group Empathic and non-judgmental Ability to use initiative and be flexible and open to new situations Interested in, and a basic understanding of the issues around homelessness Willing to work with people who are on the margins of society A good level of written and spoken English SUNDIAL HOUSE Sundial House is a specialized long term accommodation service for vulnerable men, women and couples who have entrenched alcohol use issues, and a history of extended periods of rough sleeping and long term homelessness. This key low threshold service in Dublin works with people who have complex support needs and provides structured alcohol management support onsite Services offered: -Private quality accommodation -One-to-one professional support -Practical and holistic assistance -Harm reduction addiction support -Support for nursing and care needs -Advocacy and case management -Referral, advocacy and case management -Volunteer-led activities -Life skills development programme The Long term Housing project (accommodation for life) at Sundial House provides Low threshold housing for people who have experienced extended periods of street homelessness and have entrenched alcohol use issues. The aim is to provide a holistic harm reduction response to the presenting needs of those housed. The project supports a continuum of care approach and has been purpose built to ensure high quality accommodation.
13 The project accommodates 30 people, men and women, singles and couples in spacious en suite accommodation, there are both single and twin rooms. (26 long-term beds and 3 rooms with enhanced care facilities) The service has ample communal areas and one to one space on each of the five floors, serviced by a lift to allow for accessibility to all levels. The project is staffed on a 24/7 basis. Meals are provided at the project and there will be a moderate service charge. Laundry facilities and garden balcony s are available to service users. All service users are appointed a key worker to ensure they can access all the services they require and receive the appropriate support. A care plan is developed between the service users and worker, which is monitored and reviewed. The care plan covers life skills, budgeting, drink harm reduction, detox access and health and mental health support. There is an onsite nurse as many of our residents are presenting with acute health needs due to their entrenched alcohol use. Sundial House Volunteer Tasks Spending time to talk and get to know the service users and to prepare activities with service users such as: Life skills: literacy, health awareness, hygiene, meditation, yoga Arts & Crafts: Painting, mosaics, crafts Cookery: Breakfast clubs/baking classes Photography, creative projects Gardening: We have 1 large garden Accompany service users on trips outside the project Befriending Social activities film, games, quizzes, pool, bingo Volunteers own project build on your own personal skills & interests Sundial House Volunteer Essential Skills Very patient and have the ability to inspire and motivate a challenging client group Empathic and non-judgmental Ability to use initiative and be flexible and open to new situations Interested in, and a basic understanding of the issues around homelessness Willing to work with people who are on the margins of society A good level of written and spoken English Sundial House Target Group Basic Requirements of Depaul Ireland EVS Volunteers: Empathic and non-judgmental
14 HOW TO APPLY FOR A DEPAUL EVS PROJECT We select volunteers according to Erasmus+ guidelines. We look for volunteer candidates aged between 18 and 30 years and who are legally residing in a Programme Country or in a Partner Country. We seek a balance of varied ages, genders and nationalities amongst our EVS volunteers. Note: We do not accept applications from applicants under 18 The 5 Vacant EVS placements in the 5 host projects are advertised on the European Commission website and the Youth Networks website. In order to fairly assess each candidate s suitability for each project, we ask each candidate to complete Depaul Ireland EVS Application which asks for the following information: Availability & Deadline Volunteer Application deadline: Friday 31 st January 2014 Interviews: Week of 10 th February 2014 Grant Application Deadline: 17 th March Volunteer Activity dates: 5 h Sept th Sept 2015 Contact Lisa Byrne, Volunteer Co-ordinator at 1. A volunteers motivation for applying to do EVS 2. A volunteers motivation for applying to the project 3. The volunteers general understanding of the factors that lead people to become homeless with reference to the particular client group of the project 4. The challenges that the volunteer anticipates when working in our projects 5. The skills and abilities a volunteer feels they will bring to the project 6. Their expectations of the role of an EVS volunteer within the host project? Volunteers are also required to produce 2 work/study related references, a relevant police clearance certificate from the country that they are travelling from and information relating to their medical history. A good level of spoken English is required as much of our work requires the ability to communicate and build relationships with our service users.