IBM Compliance and IBM ediscovery products: New User Value Unit pricing offers more flexibility

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1 , dated February 10, 2009 IBM Compliance and IBM ediscovery products: New User Value pricing offers more flexibility Table of contents 1 Overview 4 Ordering information 2 Availability dates 14 Terms and conditions 2 Reference information 17 IBM Electronic Services 3 Program 17 Prices 4 Software Services 17 Order now Overview The following products are adopting a pricing model which is designed for clarity and simplicity, while offering the flexibility to configure your systems to best support your business objectives. The User pricing model has been realigned to be compatible with other IBM Enterprise Content Management offerings. A is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. The User pricing models are based on the of users for the given program. The pricing model changes affect the following products: IBM Content Collector IBM CommonStore for Exchange Server IBM CommonStore for Lotus Domino IBM ediscovery Products IBM FileNet IBM FileNet Records Crawler A new, 'IBM ediscovery Analyzer V2.1 Multiplatform Multilingual,' is available. Additional information about the products can be found at the IBM Web sites provided. IBM CommonStore for Exchange Server IBM CommonStore for Lotus Domino IBM FileNet anager/ IBM FileNet Records Crawler -crawler/ IBM Content Collector IBM is a registered trademark of International Business Machines Corporation 1

2 IBM ediscovery Products very/ Refer to Software Announcement , dated July 22, Availability dates February 10, 2009: Electronic software delivery February 10, 2009: Media and documentation Reference information Refer to Software Announcement , dated February 10, Availability of national languages Product description Language GA date CS for Exchg Svr V8.4.0 Multilingual December 7, 2007 (English International, French, Russian, Hebrew, Arabic, Korean, Spanish, Portuguese- Brazilian, German, Japanese, Chinese - Traditional, Hungarian, Czech, Slovakian, Italian, Polish) CommonStore for Lotus Domino Multilingual December 7, 2007 V8.4.0 (French, Russian, Hebrew, Arabic, Korean, Spanish, Portuguese- Brazilian, German, Japanese, Chinese - Traditional, Hungarian, English, Greek, Czech, Slovakian, Italian, Polish) IBM Content Collector V2.1.0 Multilingual December 19, 2008 (French, Russian, Hebrew, Arabic, Korean, IBM is a registered trademark of International Business Machines Corporation 2

3 Chinese - Simplified, Spanish, Portuguese- Brazilian, German, Japanese, Chinese - Traditional, Hungarian, English US, Greek, Czech, Slovakian, Italian, Polish) IBM Content Collector V2.1.0 English US November 28, 2008 IBM FileNet Multilingual July 22, 2008 V4.0.1 (Portuguese, French, Spanish, German, Chinese - Traditional, English, Czech, Italian) IBM FileNet Records Crawler English July 22, 2008 V4.0.0 IBM ediscovery Analyzer English October 3, 2008 V2.1.0 IBM ediscovery Analyzer Multilingual February 10, 2009 V2.1.0 (Korean, Chinese - Simplified, Spanish, Portuguese- Brazilian, Japanese, English, Italian) IBM ediscovery V2.1.0 Multilingual September 26, 2008 (French, Russian, Korean, Chinese - Simplified, Spanish, Portuguese- Brazilian, German, Japanese, Chinese - Traditional, Hungarian, English, Czech, Slovakian, Italian, Polish) Program Program VRM Program name 5724-B IBM CommonStore for Exchange Server 5724-B IBM CommonStore for Lotus Domino 5724-V IBM Content Collector 5724-R IBM FileNet IBM is a registered trademark of International Business Machines Corporation 3

4 5724-S IBM FileNet Records Crawler 5724-V IBM ediscovery Software Services IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business ners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs. Ordering information The following products in this announcement are available through IBM Software ValueNet. These specific products may only be sold directly by IBM or by authorized IBM Business ners/resellers for Software ValueNet: IBM FileNet IBM FileNet Records Crawler All other products in this announcement continue to be fulfilled via Distributors for Workstation Software without change. These specific products are not available through IBM Software ValueNet: IBM Content Collector IBM CommonStore for Exchange Server IBM CommonStore for Lotus Domino IBM ediscovery Products For more information on IBM Software ValueNet, including unique requirements and benefits, and how to apply to become an authorized IBM Business ner for Software ValueNet, visit This product is only available via Passport Advantage. It is not available as shrinkwrap. Product information Licensed function title Product group Product category IBM CommonStore for Exchange Content IBM Server Authorized CommonStore IBM CommonStore for Exchange Content IBM Server Employee CommonStore IBM CommonStore for Exchange Content IBM Server External CommonStore IBM CommonStore for Lotus Domino Content IBM Authorized CommonStore IBM CommonStore for Lotus Domino Content IBM Employee CommonStore IBM CommonStore for Lotus Domino Content IBM External CommonStore IBM Content Collector for Content IBM Content Authorized Collector IBM Content Collector for Content IBM Content Employee Collector IBM Content Collector for Content IBM Content External Collector IBM Content Collector for File Content IBM Content Systems Authorized Collector IBM Content Collector for File Content IBM Content IBM is a registered trademark of International Business Machines Corporation 4

5 Systems Employee Collector IBM Content Collector for File Content IBM Content Systems External Collector IBM FileNet FileNet FileNet Authorized IBM FileNet Employee FileNet FileNet IBM FileNet External FileNet FileNet IBM FileNet Records Crawler FileNet FileNet Authorized Records Records Crawler IBM FileNet Records Crawler FileNet FileNet Employee Records Records Crawler IBM FileNet Records Crawler FileNet FileNet External Records Records Crawler IBM ediscovery Analyzer Authorized Content ediscovery IBM ediscovery Analyzer Employee Content ediscovery IBM ediscovery Analyzer External Content ediscovery IBM ediscovery Authorized Content ediscovery IBM ediscovery Employee Content ediscovery IBM ediscovery External Content ediscovery User s Authorized User (AUVU) License Conversion Table Cumulative Minimum Maximum User Max UVUs Cumulative Cumulative Volume Authorized Authorized Value for Each UVUs at Vol Disc Level units per Level Each Authorized Level % % % % % , % 7 1,001 5, ,900 2, % 8 5,001 10, ,000 4, % 9 10,001 25, ,500 10, % 10 25,001 10,000, ,324,967 3,334, % Employee User (EUVU) License Conversion Table Cumulative Volume Level Minimum Employees Maximum Employees User Value s per Employee Max UVUs for Each Level Cumulative UVUs at Each Level Cumulative Vol Disc 1 1,000 2, ,500 2, % 2 2,501 5, ,000 4, % 3 5,001 10, ,500 8, % 4 10,001 30, ,000 21, % 5 30,001 50, ,000 32, % 6 50, , ,000 57, % 7 100, , , , % 8 300, , , , % 9 500,001 1,000, , , % 10 1,000, ,000, ,680,000 32,090, % IBM is a registered trademark of International Business Machines Corporation 5

6 External User (XUVU) License Conversion Table Cumulative Volume Level Minimum Ext Users Maximum Ext Users User Value s per Ext User Max UVUs for Each Level Cumulative UVUs at Each Level Cumulative Vol Disc 1 1,000 10, ,000 10, % 2 10,001 50, ,000 45, % 3 50, , ,000 75, % 4 100, , , , % 5 500,001 1,000, , , % 6 1,000,001 25,000, ,850,000 6,250, % 7 25,000,001 50,000, ,750,000 10,000, % 8 50,000, ,000, ,500,000 37,500, % 9 250,000, ,000, ,500,000 50,000, % ,000, ,000,000, ,975,000,000 5,025,000, % Program name PID Charge unit description IBM CommonStore for Exchange Server 5724-B85 User Authorized IBM CommonStore for Exchange Server 5724-B85 User Employee IBM CommonStore for Exchange Server 5724-B85 User External IBM CommonStore for Lotus Domino 5724-B86 User Authorized IBM CommonStore for Lotus Domino 5724-B86 User Employee IBM CommonStore for Lotus Domino 5724-B86 User External IBM Content Collector for V57 User Authorized IBM Content Collector for V57 User Employee IBM Content Collector for V57 User External IBM Content Collector for File 5724-V57 User Systems Authorized IBM Content Collector for File 5724-V57 User Systems Employee IBM Content Collector for File 5724-V57 User Systems External IBM FileNet Authorized 5724-R86 User IBM FileNet Employee 5724-R86 User IBM FileNet External 5724-R86 User IBM FileNet Records Crawler 5724-S15 User Authorized IBM FileNet Records Crawler Employee 5724-S15 User IBM FileNet Records Crawler External 5724-S15 User IBM ediscovery Analyzer Authorized 5724-V36 User IBM ediscovery Analyzer Employee 5724-V36 User IBM ediscovery Analyzer External 5724-V36 User IBM ediscovery Authorized 5724-V36 User IBM ediscovery Employee 5724-V36 User IBM ediscovery External 5724-V36 User Charge metrics definitions A is a pricing charge metric for program license entitlements which is based upon the quantity of a specific designated measurement used for a given program. Each program has a designated measurement. The most commonly used designated measurement is a processor core. However, for select programs, there are other designated measurements such as users or resources which may include servers, client devices, and messages. The of entitlements required for a program depends on how the program is deployed in your environment and must be obtained from a table. You must obtain a PoE for the calculated of entitlements for your implementation. The IBM is a registered trademark of International Business Machines Corporation 6

7 entitlements are specific to a program and may not be exchanged, interchanged, or aggregated with entitlements of another program. With this announcement, the subject programs have a new structure for licensing and pricing designed for clarity, simplicity, and unity with other products in the IBM Enterprise Content Management portfolio. User s Three types of User (UVU) are available: 1. Authorized (AUVU): For selective licensing of users who are internal to the organization. Replaces Authorized User licensing. The of UVUs (Authorized UVUs) you require will be based on the of authorized users that may access the program. 2. External (XUVU): For licensing of users who are external to the organization. The of UVUs (External UVUs) you require will be based on the of external users that may access the program. 3. Employee (EUVU): For collectively licensing all users who are internal to the organization. The of UVUs (Employee UVUs) you require will be based on the of employee users that may access the program. IBM Content Collector, IBM CommonStore for Lotus Domino, IBM CommonStore for Exchange, IBM FileNet , IBM FileNet Records Crawler: At all times, the of users accessing the program or any component of the program in any manner, directly or indirectly (for instance, via a multiplexing program, device, or application server) or through any other means must not exceed your entitlement to use the program, as indicated on the applicable PoEs. IBM ediscovery : User means an individual (named or unnamed) within or outside of your enterprise permitted to access the program or any program component in any manner directly or indirectly (for instance, via a multiplexing program, device, or application server) through any means, and in addition, each and every additional specific individual (named or unnamed) within or outside your enterprise, whose content may be accessed or searched, or is authorized by you to be accessed or searched, at any time by the program, either directly or indirectly (via a multiplexing program, device, or application server) through any means. A single individual permitted to access the program or any component, and whose content will be accessed or searched or is authorized to be accessed or searched, will only be counted as a single authorized user. IBM ediscovery Analyzer: User means an individual (named or unnamed) within or outside of your enterprise permitted to access the program or any program component in any manner directly or indirectly (for instance, via a multiplexing program, device, or application server) through any means, and in addition, each and every additional specific individual (named or unnamed) within or outside your enterprise, whose content will be analyzed, or is authorized by you to be analyzed, at any time by the program, either directly or indirectly (via a multiplexing program, device, or application server) through any means. A single individual permitted to access the program or any component and whose content will be analyzed or is authorized to be analyzed will only be counted as a single authorized user. Product pricing Each product has a fixed price per UVU. Customers license the appropriate of UVUs to provide access to a corresponding user population. Cumulative Volume Discounting As the user quantity increases, the of UVUs increase albeit at a slower rate. License Conversion Tables establish the required of UVUs for a specified of users. Volume discounting examples: IBM is a registered trademark of International Business Machines Corporation 7

8 100 authorized users require 85 AUVUs 1,000 authorized users require 600 AUVUs 5,000 authorized users require 2,500 AUVUs Content configuration example: Content AUVU price = $Y per AUVU 5,000 authorized users require 2,500 AUVUs Total price = $Y x 2,500 Passport Advantage program licenses description IBM CommonStore for Exchange Server Employee IBM CommonStore for Exch Svr Emp User Annual E06KQLL SW S&S Rnwl IBM CommonStore for Exch Svr Emp User Lic + D08DPLL SW S&S 12 Mo IBM CommonStore for Exch Svr Emp User SW S&S D08DQLL description IBM CommonStore for Exchange Server External IBM CommonStore Exch Svr Ext User Annual SW S&S Rnwl IBM CommonStore Exch Svr Ext User Lic + SW S&S 12 Mo IBM CommonStore Exch Svr Ext User SW S&S description E06KWLL D08E1LL D08E2LL IBM CommonStore for Exchange Server Authorized IBM CommonStore for Exch Svr Auth User E06KMLL Annual SW S&S Rnwl IBM CommonStore for Exch Svr Auth User Lic + D08DILL SW S&S 12 Mo IBM CommonStore for Exch Svr Auth User SW D08DJLL S&S description IBM CommonStore for Lotus Domino Employee IBM CommonStore for Domino Empl User Annual SW S&S Rnwl IBM CommonStore for Domino Empl User Lic + SW S&S 12 Mo IBM CommonStore for Domino Empl User SW S&S description E06L4LL D08EILL D08ELLL IBM CommonStore for Lotus Domino External IBM CommonStore for Domino Ext User Annual E06L9LL SW S&S Rnwl IBM CommonStore for Domino Ext User Lic + SW D08ETLL S&S 12 Mo IBM CommonStore for Domino Ext User SW S&S D08EULL IBM is a registered trademark of International Business Machines Corporation 8

9 description IBM CommonStore for Lotus Domino Authorized IBM CommonStore for Domino Auth User Annual SW S&S Rnwl IBM CommonStore for Domino Auth User Lic + SW S&S 12 Mo IBM CommonStore for Domino Auth User SW S&S description IBM Content Collector for File Systems External IBM Content Collector for File Sys Ext User Annual SW S&S Rnwl IBM Content Collector for File Sys Ext User Lic + SW S&S 12 Mo IBM Content Collector for File Sys Ext User SW S&S Reinst 12 Mo description E06L2LL D08EELL D08EFLL E06KVLL D08DZLL D08E0LL IBM Content Collector for File Systems Employee IBM Content Collector for File Sys Empl User E06KULL Annual SW S&S Rnwl IBM Content Collector for File Sys Empl User D08DXLL Lic + SW S&S 12 Mo IBM Content Collector for File Sys Empl User D08DYLL SW S&S Reinst 12 Mo description IBM Content Collector for Employee IBM Content Collector for Employee User Value Annual SW S&S Rnwl IBM Content Collector for Employee User Value Lic + SW S&S 12 Mo IBM Content Collector for Employee User Value SWS&S Reinst 12 Mo description E06KSLL D08DTLL D08DULL IBM Content Collector for External IBM Content Collector for Ext User E06KTLL Annual SW S&S Rnwl IBM Content Collector for Ext User Lic D08DVLL + SW S&S 12 Mo IBM Content Collector for Ext User SW D08DWLL S&S description IBM Content Collector for File Systems Authorized IBM Content Collector for File Sys Auth User E05NZLL Annual SW S&S Rnwl IBM Content Collector for File Sys Auth User D05XNLL Lic + SW S&S 12 Mo IBM Content Collector for File Sys Auth User D05XPLL SW S&S Reinst 12 Mo description IBM Content Collector for Authorized IBM Content Collector for Auth User Annual SW S&S Renewal IBM Content Collector for Auth User E05P3LL D05XQLL IBM is a registered trademark of International Business Machines Corporation 9

10 Lic + SW S&S 12 Mo IBM Content Collector for Auth User SW D05Y0LL S&S description IBM FileNet Employee IBM FileNet Employee UVU Annual SW S&S E053ELL Rnwl IBM FileNet Employee UVU Lic + SW S&S 12 D04HRLL Mo IBM FileNet Employee UVU SW S&S Reinstate D04HSLL 12 Mo description IBM FileNet Authorized IBM FileNet Authorized User E06KJLL Annual SW S&S Rnwl IBM FileNet Authorized User D08DCLL Lic + SW S&S 12Mo IBM FileNet Authorized User SW D08DDLL S&S description IBM FileNet External IBM FileNet Ext User Annual SW E06KKLL S&S Rnwl IBM FileNet Ext User Lic + SW D08DELL S&S 12 Mo IBM FileNet Ext User SW S&S D08DFLL description IBM FileNet Records Crawler Employee IBM FileNet Records Crawler Employee UVU Annual SW S&S Rnwl IBM FileNet Records Crawler Employee UVU Lic + SW S&S 12 Mo IBM FileNet Records Crawler Employee UVU SW S&S description IBM FileNet Records Crawler External IBM FileNet Records Crawler Ext User Annual SW S&S Rnwl IBM FileNet Records Crawler Ext User Lic + SW S&S 12 Mo IBM FileNet Records Crawler Ext User SW S&S description IBM FileNet Records Crawler Authorized IBM FN Records Crawler Auth User Annual SW S&S Rnwl IBM FN Records Crawler Auth User Lic + SW S&S 12 Mo IBM FN Records Crawler Auth User SW S&S E051LLL D04EALL D04EBLL E06KPLL D08DMLL D08DNLL E06KNLL D08DKLL D08DLLL IBM is a registered trademark of International Business Machines Corporation 10

11 description IBM ediscovery Analyzer Authorized IBM ediscovery Analyzer Authorized User Annual SW S&S Rnwl IBM ediscovery Analyzer Authorized User Lic + SW S&S 12 Mo IBM ediscovery Analyzer Authorized User SW S&S description E06LSLL D08FVLL D08FWLL IBM ediscovery Analyzer External IBM ediscovery Analyzer External User Annual E06LULL SW S&S Rnwl IBM ediscovery Analyzer External User Lic + D08FZLL SW S&S 12 Mo IBM ediscovery Analyzer External User SW S&S D08G0LL description IBM ediscovery Analyzer Employee IBM ediscovery Analyzer Employee User Annual E06LTLL SW S&S Rnwl IBM ediscovery Analyzer Employee User Lic + D08FXLL SW S&S 12 Mo IBM ediscovery Analyzer Employee User SW S&S D08FYLL description IBM ediscovery Authorized IBM ediscovery Auth User Annual SW S&S Rnwl IBM ediscovery Auth User Lic + SW S&S 12 Mo IBM ediscovery Auth User SW S&S description IBM ediscovery Employee IBM ediscovery Employee User Annual SW S&S Rnwl IBM ediscovery Employee User Lic + SW S&S 12 Mo IBM ediscovery Employee User SW S&S description IBM ediscovery External IBM ediscovery External User Annual SW S&S Rnwl IBM ediscovery External User Lic + SW S&S 12 Mo IBM ediscovery External User SW S&S E06LPLL D08FPLL D08FQLL E06LQLL D08FRLL D08FSLL E06LRLL D08FTLL D08FULL IBM is a registered trademark of International Business Machines Corporation 11

12 Passport Advantage supply Program name/description CS for Exchg Svr V8.4.0 IBM CommonStore for Exchange Server, V8.4 ML MP Media BF02VML CommonStore for Lotus Domino V8.4.0 IBM CommonStore for Lotus Domino V8.4 ML MP Media BF036ML IBM Content Collector V2.1.0 IBM Content Collector V2.1 English Windows Media BF03NEN IBM Content Collector V2.1 Multilingual Windows Media BF03PML IBM FileNet V4.0.1 IBM FileNet V4.0.1 Windows Multilingual 44T6855 Media IBM FileNet Records Crawler V4.0.0 IBM FileNet Records Crawler V4.0.0 Windows Multilingual 44T6886 Media IBM ediscovery Analyzer V2.1.0 IBM ediscovery Analyzer V2.1 Multiplatform English BF03LEN Media IBM ediscovery Analyzer V2.1.0 Multiplatform BF03SML IBM ediscovery V2.1.0 IBM ediscovery V2.1 Multiplatform Multilingual BF03JML Media Passport Advantage customer: Media pack entitlement details Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. IBM FileNet Records Crawler V4.0.0 Entitled maintenance Media packs description offerings description FileNet Records Crawler IBM FileNet Records 44T6886 Employee UVU Crawler V4.0.0 Windows IBM FileNet Records IBM FileNet Records 44T6886 Crawler Authorized Per Crawler V4.0.0 Windows User IBM FileNet Records IBM FileNet Records 44T6886 Crawler External Per User Crawler V4.0.0 Windows IBM ediscovery Analyzer V2.1.0 Entitled maintenance Media packs description offerings description IBM ediscovery Analyzer IBM ediscovery Analyzer BF03SML Authorized Per User Value V2.1.0 Multiplatform IBM ediscovery Analyzer IBM ediscovery Analyzer BF03LEN Authorized Per User Value V2.1 Multiplatform English Media IBM ediscovery Analyzer IBM ediscovery Analyzer BF03LEN Employee Per User Value V2.1 Multiplatform English Media IBM ediscovery Analyzer IBM ediscovery Analyzer BF03SML Employee Per User Value V2.1.0 Multiplatform IBM ediscovery Analyzer IBM ediscovery Analyzer BF03SML External Per User Value V2.1.0 Multiplatform IBM ediscovery Analyzer IBM ediscovery Analyzer BF03LEN External Per User Value V2.1 Multiplatform English IBM is a registered trademark of International Business Machines Corporation 12

13 IBM ediscovery V2.1.0 Media Entitled maintenance Media packs description offerings description IBM ediscovery IBM ediscovery BF03JML Authorized Per User Value V2.1 Multiplatform IBM ediscovery IBM ediscovery BF03JML Employee Per User Value V2.1 Multiplatform IBM ediscovery IBM ediscovery BF03JML External Per User Value V2.1 Multiplatform IBM FileNet V4.0.1 Entitled maintenance Media packs description offerings description FileNet IBM FileNet 44T6855 Employee UVU V4.0.1 Windows FileNet IBM FileNet 44T6855 Employee UVU V4.0.1 Windows IBM FileNet IBM FileNet 44T6855 Authorized Per User Value V4.0.1 Windows IBM FileNet IBM FileNet 44T6855 External Per User Value V4.0.1 Windows CS for Exchg Svr V8.4.0 Entitled maintenance Media packs description offerings description IBM CommonStore for IBM CommonStore for BF02VML Exchange Server Authorized Exchange Server, V8.4 ML per User MP Media IBM CommonStore for IBM CommonStore for BF02VML Exchange Server Employee Exchange Server, V8.4 ML per User MP Media IBM CommonStore for IBM CommonStore for BF02VML Exchange Server External Exchange Server, V8.4 ML per User MP Media CommonStore for Lotus Domino V8.4.0 Entitled maintenance Media packs description offerings description IBM CommonStore for Lotus IBM CommonStore for Lotus Domino Authorized per User Domino V8.4 ML MP Media IBM CommonStore for Lotus IBM CommonStore for Lotus Domino Employee per User Domino V8.4 ML MP Media IBM CommonStore for Lotus IBM CommonStore for Lotus Domino External per User Domino V8.4 ML MP Media IBM Content Collector V2.1.0 BF036ML BF036ML BF036ML Entitled maintenance Media packs description offerings description IBM Content Collector for IBM Content Collector V2.1 BF03PML per User Multilingual Windows Media IBM is a registered trademark of International Business Machines Corporation 13

14 IBM Content Collector for IBM Content Collector V2.1 BF03NEN per User English Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03NEN Employee Per User English Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03PML Employee Per User Multilingual Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03PML External Per User Multilingual Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03NEN External Per User English Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03NEN File Systems Employee Per English Windows Media User IBM Content Collector for IBM Content Collector V2.1 BF03PML File Systems Employee Per Multilingual Windows Media User IBM Content Collector for IBM Content Collector V2.1 BF03PML File Systems External Per Multilingual Windows Media User IBM Content Collector for IBM Content Collector V2.1 BF03NEN File Systems External Per English Windows Media User IBM Content Collector for IBM Content Collector V2.1 BF03NEN File Systems per User English Windows Media IBM Content Collector for IBM Content Collector V2.1 BF03PML File Systems per User Multilingual Windows Media Terms and conditions The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance. Licensing IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. This software license includes Software Maintenance, previously referred to as Software Subscription and Technical Support. License Information form s Program name Program Form IBM CommonStore for Exchange Servr 5724-B85 L-PVIS-7LJCAU IBM CommonStore for Lotus Domino 5724-B86 L-PVIS-7LJDD8 IBM Content Collector 5724-V57 L-TBIR-7LTHRL IBM FileNet R86 L-CADS-7MFN7W IBM FileNet Records Crawler 5724-S15 L-CADS-7MFN7W IBM ediscovery 5724-V36 L-MMAN-7MLPND, L-RPAL-7MEMQJ The program's License Information will be available for review on the IBM Software License Agreement Web site IBM is a registered trademark of International Business Machines Corporation 14

15 Limited warranty applies Yes Warranty IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program. IBM provides you with access to IBM databases containing information on known program defects, defect corrections, restrictions, and bypasses at no additional charge. Consult the IBM Software Support Handbook for further information at IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period). Program technical support Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. You will be notified, via announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business ner. This extension may be available for a fee. Money-back guarantee If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund. For programs acquired under the IBM International Passport Advantage Agreement, this term applies only to your first acquisition of the program. Authorization for use on home/portable computer The program may be stored on the primary machine and another machine, provided that the program is not in active use on both machines at the same time. You may not copy and use this program on another computer without paying additional license fees. Product name IBM CommonStore for Exchange Servr IBM CommonStore for Lotus Domino IBM Content Collector IBM FileNet IBM FileNet Records Crawler IBM ediscovery No No No No No No International Passport Agreement Volume orders (IVO) No IBM is a registered trademark of International Business Machines Corporation 15

16 Passport Advantage applies Yes, and through the Passport Advantage Web site at This product is only available via Passport Advantage. It is not available as shrinkwrap. Agreement for Acquisition of Software Maintenance The following agreement applies for maintenance and does not require customer signatures: IBM Agreement for Acquisition of Software Maintenance (Z ) These products are licensed under the IBM Program License Agreement (IPLA), and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. S/390 and zseries IBM Operational Support Services - SoftwareXcel is an option if you desire added services. Software maintenance applies Yes. Software Maintenance is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and technical support are provided by the Software Maintenance offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software and Technical Support provides voice and electronic access to IBM support organizations, worldwide. IBM includes one year of Software Maintenance with each program license acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option, if available. While your Software Maintenance is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance via telephone and, if available, electronic access, to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, consult your IBM Software Support Handbook at Software Maintenance does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements. For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, visit the Passport Advantage Web site at System i Software Maintenance applies No Educational allowance available Not applicable. IBM is a registered trademark of International Business Machines Corporation 16

17 IBM Electronic Services IBM has transformed its delivery of hardware and software support services to help you achieve higher system availability. Electronic Services is a Web-enabled solution that offers an exclusive, no-additional-charge enhancement to the service and support available for IBM servers. These services are designed to provide the opportunity for greater system availability with faster problem resolution and preemptive monitoring. Electronic Services comprises two separate, but complementary, elements: Electronic Services news page and Electronic Services Agent. The Electronic Services news page is a single Internet entry point that replaces the multiple entry points traditionally used to access IBM Internet services and support. The news page enables you to gain easier access to IBM resources for assistance in resolving technical problems. The Electronic Service Agent tm is no-additional-charge software that resides on your server. It monitors events and transmits system inventory information to IBM on a periodic, client-defined timetable. The Electronic Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to deliver proactive service that may result in higher system availability and performance. In addition, information collected through the Service Agent is made available to IBM service support representatives when they help answer your questions or diagnose problems. Installation and use of IBM Electronic Service Agent for problem reporting enables IBM to provide better support and service for your IBM server. Prices Passport Advantage For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business ner. Additional information is also available at Select products in this announcement are available through Software ValueNet. These specific products may only be sold directly by IBM or by authorized IBM Business ners for Software ValueNet. For more information, refer to Ordering information. Order now To order, contact the Americas Call Centers or your local IBM representative, or your IBM Business ner. To identify your local IBM representative or IBM Business ner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: Mail: IBM Teleweb Customer Support ibm.com Sales Execution Center, Americas North 3500 Steeles Ave. East, Tower 3/4 Markham, Ontario Canada L3R 2Z1 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks Electronic Service Agent is a trademark of IBM Corporation in the ed States, other countries, or both. IBM is a registered trademark of International Business Machines Corporation 17

18 IBM, Lotus, Domino, FileNet, ValueNet, Passport Advantage, S/390, zseries and ibm.com are registered trademarks of IBM Corporation in the ed States, other countries, or both. Windows is a registered trademark of Microsoft Corporation in the ed States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others. Terms of use IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at For the most current information regarding IBM products, consult your IBM representative or reseller, or visit the IBM worldwide contacts page IBM is a registered trademark of International Business Machines Corporation 18

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