Training & Development Handbook

Transcription

1 Training & Development Handbook WWF-Australia P&OD 2010

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3 Creating the future at WWF-Australia WWF-Australia is committed to building the competencies of our staff to equip them to meet challenges of today and into the future. Together with the career development needs identified in the regular Performance and Career Development (P&CD) process, this Guide to Training and Development details a range of courses that empower staff to: build competencies; meet statutory obligations; enhance career potential; develop overall business skills; take on greater responsibility; challenge their personal and professional development; move into more senior roles. WWF-International e-learning Campus The People Development Team at WWF-International assist WWF staff around the world with their development plans and their skill building efforts by providing carbon-free and cost-free virtual learning solutions through the e-learning Campus The e-learning Campus contains an extensive 150-course catalogue, providing a wide range of online self-study learning courses covering areas such as personal skills, project management, marketing and communications, finance, team management and leadership. These courses are provided by the following recognised leaders in training: MindLeaders offer short courses (1-2 hours), self-study and self-paced. Topics and short videos include: effective communication, presentation skills, IT skills. These courses are targeted at non-supervisory staff, mid-level managers and project/team leaders. Harvard Business School Publishing. Harvard Series 10 are short courses (1-2 hours) self-study and self-paced. They include interactive video clips and provide practical advice, downloadable tools and time saving tips. Topics include: Leading Teams, Setting Goals, Finance, Delegating, Decision making, and Writing skills. These courses are targeted at Managers and Leaders. ecornell offer intensive, two-week courses and are facilitated by Cornell faculty experts. These are engaging and interactive courses. Topics include: Strategy, Leadership, Aligning HR strategy with organizational strategy and Management Essentials. These courses are targeted at (HR) Professionals, Managers and Leaders. A selection of courses from the 150 on offer are listed within this Handbook highlighted with the and we encourage you to take some time to browse the full catalogue available on the e-learning Campus. You may register for up to three courses at any time and allow 48 hours processing time for each course registration request. Page 3

4 Core Curriculum Program All Staff All staff attend the following programs within the first six months of joining WWF-Australia: Induction to WWF-Australia (first day) Department Orientation (first month) Introduction to WWF (first month) Meeting with P&OD Director (end of first month) Performance and Career Development Introduction to OH&S Cross Cultural Awareness Managers and Supervisors Staff who supervise or manage other staff attend the following programs: Manager Induction Effective Supervision and Team Leadership OH&S Risk Management for Managers Recruitment and Selection Finance for the Non Financial Manager Leadership Competencies Executive Managers in leadership positions attend the following programs: 7 Habits for Highly Effective People Leadership and Management Leading with Emotional Intelligence Page 4

5 Introduction to WWF-Australia Induction to WWF-Australia Target Audience: All staff commencing employment with WWF. Learning Goals: Develop awareness and competency in organisation level policies and procedures Training Provider: People & Organisation Development (P&OD) Employment documents Terms and conditions relating to employment Probation period Organisation structure WWF s policies and procedures Department Induction/Orientation Target Audience: All staff new to the department Learning Goals: Develop competency in specific departmental policies, procedures, integration into the team environment and alignment of work plan with Annual Plan. Training Provider: Area Manager Introduction to team and key stakeholders Work plan development Probation period management Team and Department structure and layout Departmental policies and procedures Manager Induction Target Audience: All new managers/supervisors Learning Goals: Develop competency in specific managerial responsibilities. Training Provider: P&OD Introduction to role and responsibilities Management and leadership competencies Organisational responsibilities Recruitment and Selection Team goals and roles Managing expectations Page 5

6 @ Introduction to WWF Target Audience: All staff within their first month of employment at WWF. Learning Goals: Develop knowledge of WWF history, identity, our current strategy and structure, current work and achievements around the world. Training Provider: e-learning Campus A brief history of WWF WWF mission and values Strategy and structure Transparency and performance What does the future hold? Performance & Career Development (P&CD) Target Audience: All Staff Learning Goals: To participate effectively in the development of performance and career objectives within WWF Training Provider: P&OD Background and Principles Purpose P&CD processes Managing Up Indigenous Engagement Cross Cultural Awareness Target Audience: All staff Learning Goals: Develop awareness of cross cultural/issues in engaging with indigenous areas of policy or on ground conservation. Training Provider: Policy Manager Conservation on Country / P&OD Historical perspective and milestones Indigenous conservation case studies Protocols of indigenous engagement Page 6

7 Individual Performance Time Management Target Audience: Staff wanting to maximise the effectiveness of their work management Learning Goals: Change approaches to managing workloads and dealing with barriers to delivery Training Provider: P&OD Identification of time management issues Historical approaches The Four Quadrants approach Goal setting methodology Assertive Behaviour and Conflict Resolution Target Audience: For staff who need to be assertive to minimise or resolve conflict or manage difficult people Learning Goals: Gives knowledge and practice in the skills of assertive behaviour specifically in conflict situations. Training Provider: various The win/win approach Personality styles and assertiveness in conflict resolution Listening skills and empathy Verbal and non-verbal assertiveness Question skills Assertive techniques for managing difficult people Standing your ground during friction or pressure Relaxation management in Managing Upwards Target Audience: Staff wanting to develop their working relationship with their manager. Learning Goals: Build a better working relationship with your manager. Training Provider: e-learning Campus Effective communication strategies Negotiation techniques Strategies for understanding your manager s goals and preferred working style Page 7

8 Management and Supervision Effective Supervision and Team Leadership I - Motivating and Supervising Staff Target Audience: For supervisors, team leaders, frontline managers and those who have responsibility for the work of others. Learning Goals: Develop knowledge and skills for the day-to-day supervision and team leading of staff. Training Provider: AFEI (Sydney)/local accredited training provider The role of the supervisor/team leader in the workplace Understanding effective and ineffective performance Managing yourself to manage others Managing the day-to-day performance of the team Managing the difficult team member Resolving personality clashes, resolving conflicts and handling difficult situations Team building and team management Effective Supervision and Team Leadership II - Planning and Running the Team Target Audience: For supervisors, team leaders, frontline managers and those who have responsibility for the work of others. Learning Goals: Provides organising, planning and problem-solving skills for front-line supervisors Training Provider: AFEI (Sydney)/local accredited training provider Establishing goals and targets Personal and team time management Decision making and problem solving Supervising staff - a review Quality performance Planning An effective operating system Measuring performance Page 8

9 Effective Supervision and Team Leadership III-The High Performance Team Target Audience: For supervisors, team leaders, frontline managers and those who have responsibility for the work of others. Learning Goals: Develop ability to develop and lead high performance teams Training Provider: AFEI (Sydney)/local accredited training provider Establishing the goals of the team and individuals Identifying the strengths and weaknesses Improving the performance of individual team members Determining the productivity of the team Dealing with a difficult team member Dealing with a difficult team environment Case studies and examples in supervision and team leading Finance for the Non-Financial Manager Target Audience: Staff seeking to develop their career and management potential Learning Goals: Develop understanding of the financial principles that support a business enterprise. Training Provider: Birch Consulting Financial statements Group accounts Profit an Loss/statement of financial performance Balance sheet/statement of financial position Cash flow statements Cash flow forecasts Recruitment and Selection Target Audience: For supervisors, team leaders, frontline managers and those who have responsibility for recruitment and selection. Learning Goals: Gain knowledge of HR planning, recruitment and selection processes and procedures to enable successful staff selection and management of the probation period. Training Provider: P&OD Workforce planning Job analysis Development of a position description Financial management/funding sources Advertising Selection Panel responsibilities Conducting a successful interview Reference checking Induction/Orientation Probation Page 9

10 @ Team Building Top 20 Toolkit Target Audience: Manager and Supervisors Learning Goals: To develop team building skills and awareness Training Provider: e-learning Campus Creating a compelling vision Establishing a code of conduct Setting objectives Team-building time scales Tips on motivation Situational leadership Stages of team development Team roles and type indicators Decision models for groups Conducting team meetings Facilitation roles Diagnosing team problems Importance of coaching Emotional intelligence Cultural diversity in teams Remote team work specific challenges Understanding your impact on others Time management maintaining speed and momentum Giving feedback How to measure Virtual Teams Target Audience: Staff involved in virtual teams. Learning Goals: Learn how to build and participate in effective virtual teams. Training Provider: e-learning Campus Benefits and challenges of virtual teams Building a foundation for success Utilizing technology to stay connected. Page 10

11 Leadership 7 Habits for Highly Effective People Target Audience: Managers seeking to develop their career and leadership potential Learning Goals: To develop personal and professional success Training Provider: Franklin Covey Paradigms and Principles Private Victory Public Victory Renewal Emotional Intelligence/ Leading with Emotional Intelligence Target Audience: Managers seeking to develop their career and leadership potential Learning Goals: Develop personal emotional intelligence / Understand and apply emotional intelligence in a leadership role. Training Provider: Various, AIM Emotional Intelligence is a highly valued asset both in academic studies and career prospects. It is the combination of personal skills and abilities that enable an individual to accurately know their personal strengths and weaknesses, establish and maintain effective and healthy relationships, get along and work productively with others, and deal effectively and healthily with the demands and pressures of daily living. Leadership and Management Target Audience: Staff seeking to develop their career and leadership potential Learning Goals: To develop knowledge of management and leadership models and implement them successfully in the workplace. Training Provider: Birch Consulting Understand what makes an effective leader and be aware of some leadership models Increase awareness of own leadership style Basic key behavioural strategies for effective leadership in organisations Provide positive and negative feedback to staff in a constructive manner Use specific tools and techniques to develop strength in managing conflict in the workplace Manage the performance of team members more confidently and effectively Page 11

12 Health and Safety Introduction to OH&S Target Audience: All staff Learning Goals: Staff are equipped to meet their statutory obligations under relevant OH&S legislation Training Provider: P&OD Defining Health, Safety & Welfare OH&S legislation Roles and Responsibilities under the legislation and policies OH&S Risk Management OH&S Management Systems Child Protection Target Audience: Staff working with children Learning Goals: To ensure the protection of children in the delivery of WWF programs Training Provider: ACFID/AusAID Risk management strategies Relevant legislation OH&S Risk Management for Managers Target Audience: For supervisors, team leaders, frontline managers and those who have responsibility for the work of others. Learning Goals: Develop ability to manage hazards in the workplace and conduct risk assessments. Training Provider: AFEI (Sydney)/local accredited training provider Relevant OH&S legislation Managing OH&S in the workplace Risk management: identification, assessment and control of hazards Injury Management and Workers Compensation The concept of "duty of care" and its application of OH&S EEO issues such as age, gender, NESB, disability in OH&S Page 12

13 OH&S Consultation Target Audience: Health and Safety Representatives Learning Goals: Develop the ability to consult effectively at all levels on OH&S issues and participate on OH&S Committees. Training Provider: AFEI (Sydney)/local accredited training provider Responsibilities for workplace health and safety Procedure for establishing a committee Functions and powers of the committee Principles of hazard prevention and control Industry hazards and techniques for accident prevention Implementing workplace health and safety The role of an OH&S committee Sources of OH&S information How to investigate an accident How to conduct workplace inspections Systematic management of health and safety Role of OH&S consultation in the workplace The OH&S Act 2000 and the duty to consult Role and functions of OH&S committees and OH&S representatives Problem solving and conflict resolution Workplace inspection and reports OH&S risk management OH&S management systems and continuous improvement Safe work practices Assessing OH&S management systems, audits and measuring effectiveness of OH&S committees and OH&S representatives Senior First Aid Target Audience: Staff undertaking fieldwork Learning Goals: To be able to deliver first aid assistance, as required within certification Training Provider: St Johns Ambulance/local accredited training provider Recognition and care of an unconscious patient Expired air resuscitation and cardiopulmonary resuscitation The recognition and management of: - bleeding and shock, wounds and burns - upper and lower limb injuries - facial, head, neck and spinal injuries - acute illness (epilepsy, diabetes, asthma, stroke, heart conditions, etc) - poisons, bites and stings - hypothermia (cold) and hypothermia (hot) - communicable diseases e.g. Hep. B., HIV - traffic accident injuries Remote Area First Aid Target Audience: Staff undertaking fieldwork in remote areas Learning Goals: To be able to deliver first aid assistance, as required within certification Training Provider: St Johns Ambulance/ local accredited training provider Safety and hazards, managing the unconscious casualty, resuscitation techniques (including CPR), trauma management, shock, bleeding, wounds, fractures, sprains and strains, head, neck and spinal injury, eye, ear or mouth injury, chest pain and injury, breathing difficulties, abdominal or pelvic injury, poison, bites and stings, overexposure, infection control, first aid team work. Page 13

14 Defensive Driving Target Audience: Staff undertaking fieldwork or using motor vehicles on a regular basis in their work Learning Goals: Mitigate OH&S risks to drivers. Training Provider: Local Accredited Training Providers Theory and practical application of defensive driving techniques Page 14

15 WWF-Standards & Project Management WWF Standards Project & Program Cycle Target Audience: All Conservation Staff Learning Goals: To become familiar with the WWF Standards for Conservation Project and Program Management in order to apply it to your own projects Training Provider: Science and Policy Department : The WWF Standards are an updated and strengthened set of guidelines, laid out by steps in the project management cycle. The Standards include an updated cycle that encourages the use of an adaptive management process - the integration of project and program design, management, and monitoring to systematically test assumptions, adapt, and learn. This process emphasizes systematic monitoring and learning (as opposed to trial and error) to help project teams learn what conservation actions are working or not working and how to improve them. The cycle and the accompanying Standards are designed to apply to smaller scale projects and broad scale programs, as well as to sitedriven and thematic projects or programs. The Standards also provide a basis for conservation project and program Project Management Target Audience: Staff responsible for projects Learning Goals: To define the scope and mission of your projects; plan schedules and budgets and keep on track. Training Provider: e-learning Campus Define the scope and mission of your project Plan and budget effectively Learn how to stay on track when you encounter obstacles Page 15

16 Advocacy and Media Media Training Target Audience: Staff that engage with media Learning Goals: To be able to deliver succinct and engaging media presentations. Training Provider: External via Media Unit Know what to expect when the media does a story Practise interview techniques with working journalists Get a message out as accurately as possible Pyramid Thinking Target Audience: Staff involved in advocacy Learning Goals: To develop succinct and effective proposals Training Provider: External, Pacific Strategy Partners, or similar Analyse issues and develop strategies Effective communication and influencing Strructure succinct proposals ACFID Advocacy Target Audience: Staff working on International programs Learning Goals: To examine the methods of effective lobbying approaches and build skills for advocacy engagement. Training Provider: ACFID Outline and develop understanding of government engagement opportunities with NGO sector Examine advocacy and lobbying approaches Learn to build effective relationships and partnerships with government representatives Learn how to define and present a policy position to get your message across Page 16

17 Marketing Database Raisers Edge Target Audience: New Marketing staff using Raisers Edge for the first time Learning Goals: Competency in data processing and access. Training Provider: Blackbaud Page 17