HEAnet Services Update 2014

Transcription

1 HEAnet Services Update 2014

2 Strategic Plan Continue to be the trusted provider of networking and infrastructure services Be the preferred broker of cloud and other services to our clients Be recognised for fast, agile, efficient delivery of shared services

3 Seamless Connectivity (wired, WiFi, 4G) Seamless Federated Access (& SSO) Seamless Roaming (eduroam) Private Community Cloud Brokerage (to public cloud services) Adding value in the Cloud Value Chain(s) CAMPUS PRIVATE CLOUD PRIVATE COMMUNITY CLOUD PUBLIC CLOUD

4 Strategy Informing New Multi-Layered Services Model License Negotiation (Software & Content) - Procurement/Frameworks - Legal Templates Tailored Public SaaS/IaaS - Federated Access - Peering Brokerage IaaS Application Services Infrastructure Platform Data Centre, Storage, Compute Connectivity, Network Futures, SDN e.g. VLEs, Exam systems, Repositories THE NETWORK UNDERPINS THE HIGHER LAYERS

5 Strategy Informing 2014 New Service Organisation Layer Structure Highlights BROKERAGE APPLICATION SERVICES NETWORK INFRASTRUCTURE PLATFORM Network Engineers NETWORK Student Mobile Broadband Deal (with Meteor) IReL Irish Research e-library Edugate Standby IdP/Managed IdP/Hosted IdP High-Availability Managed Moodle UCD Webhosting Solution INFRASTRUCTURE Vidyo Desktop Conferencing APPLICATION Service PLATFORM SERVICES EduStorage Expansion Carriganore High-Power Data Centre IaaS Proof-of-Concept Platform Engineers Software Engineers Layer 2/IP (RMAN) Equipment Upgrade Planning Schools 100Mb Roll-Out Completion Backbone Optical Layer Completion BROKERAGE Product & Negotiation Skills

6 Network Layer Update

7 Old Network for New? Equipment is already 10 years old. Reaching End of Support Increased failure rate. Impact on client services Increased security and privacy vulnerabilities Threat of clients loss of trust Hardware faults per year Q1-Q Cost of investing in current equipment is higher than replacing equipment Difficulty in creating new services and migrations

8 Benefits Integration of two network cycles into one -> reduced site and service disturbance Meet the ever-increasing traffic throughput demands Ability to deliver new services aimed at improving intra-campus connectivity and mergers Bring the benefits of upcoming network futures to client premises in terms of virtualization and software defined networks for cloud and shared services Reduced carbon footprint in client premises

9 Current and proposed architecture Reduced footprint Virtualisation Item Current Proposed Number of devices Client facing interfaces Current Operation tools 10 6 IP/CPE IP/CPE Services IP/CPE Proposed L2/MPLS L2/MPLS New New L2/MPLS New Optical Optical Optical Optical Optical Optical

10 Benefits More capacity More services Upcoming Cloud Flexible and consolidation Client Client Client Client Client New New New New Client Client Client L2VPN -> New Transparent Ethernet and incl. P2P L3VPN -> New IPv4/6 Unicast and Multicast NaaS/SDN: OpenFlow services Client

11 Benefits L2 L2 Current MPLS MPLS Proposed/intended New New New New Superior resilience to satellite sites in access rings Take full advantage of / leverage dark fibre rings

12 RMAN Project Timeline Preparation Stage Project justification and grant application Technical Dialogues HEA approval to publish CFT (Go/No-go) Prepare, publish, evaluate and award tender Stage I Contract formulation and Order placement Installation Acceptance and payment Stage II Order placement Installation Acceptance and payment Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Board Subject to funding available Staged approach Transition Q Q Q Q client collaboration client input Minimal service interruption

13 Involving clients in our work The next GEANT project (GN4) will start in May Let us know if you are interested in taking part in activities, such as: SDN/NaaS/NFV Energy conservation Testbed as a Service Cloud procurement HEAnet is interested in increasing the cooperation with clients. Ideas are: Revive existing technical lists Mutual secondment Webinars by and for the clients Best practise document around common issues: such as Wi-Fi, campus networks, Infrastructure setups, strategic plans Provide advice on how to include wide area trends

14 HEAnet NOC Update 2015 will see the establishment of a HEAnet Service Desk within the NOC Change from staffed by rota to staffed by two permanent level 1 engineers Reaction to the changing nature of queries and increased demand off network & service development

15 17 Years of Change Not the NOC of 1997, nor 2004, nor even 2010 Majority of queries now revolve around service set-up & requests for info CCIE level engineer not needed to set up a webhost Need to free up engineers to work on network evolution & service delivery

16 All Change? Dedicated staff brings continuity and increased efficiency No reduction in access to expertise as required Contact details remain & ) Escalation as required to level 2 & 3 engineers and management

17 Outline Process Step 1 Step 2 Step 3 Query raised via web form, or phone Received & resolved by 1 st level SD eng Escalation as required to: Functional team; 2 nd or 3 rd level engineer Further escalation to management as required

18 Infrastructure & Application Services

19 Services Update Community Cloud update EduStorage Colocation Capacity Web Site Hosting Security Scanning Video Conference Booking Streaming service enhancement

20 Community Cloud Update What is it? Ciera Compute Infrastructure for Education, Research & Academia Virtual Machines as a Service Client Network Integration Linked to multiple clouds Federated, integrated, production quality Use case test bed

21 Ciera

22 Ciera

23 Ciera Portal to many clouds VMs connecting to client Campus LAN Virtually homed servers EduStorage integration EduGate integration RBAC

24 Ciera IaaS in multiple clouds HEAnet Ciera Amazon AWS Microsoft Azure Google Compute (in progress) vsphere (early stages) Workshop Friday 11am, Laurel Suite

25 Ciera Huge learning opportunity Building block for networks SDN L2 p2p Networking project

26 Ciera To Do list Stress testing Security Analysis Acceptance Testing Campus Cloud Infrastructure integration Ready for early adopters NCI, MI, UCC, UCD, UL January 2015

27 How is it going? EduStorage

28 EduStorage

29 EduStorage TB Allocated TB Clients 300 TB Client production services Scale-out requirement getting close

30 Colocation

31 CoLocation 3 * Data Centres Parkwest free Blanchardstown 19 2 free WIT 13 0 free More planned Enterprise grade High Power specialist applications Maynooth University, TCD

32 Website Hosting Demand for 2 styles Small sites Many different applications Enterprise sites Fewer applications Resilience, fault tolerance Directory/Campus services integration

33 Enterprise Website Hosting

34 Enterprise Website Hosting Virtual Learning environments loop.dcu.ie moodle.mic.ie moodle.wit.ie Large websites

35 Enterprise Website Hosting Key issues Reliability engineering Testability Support Incident response Learning outcomes Fault tolerance means regular fault simulation Testing Communications

36 Security Service New: Vulnerability Scanning Detailed technical audit + regular reports External & Internal scanning In-depth web application tests Single Supplier Framework license costs

37 Vulnerability Scanning

38 Video Conferencing New Booking Service: JAnet s v- scene Schedule meetings Setup meeting recording

39 v-scene

40

41 Streaming Service media.heanet.ie Content Management Service Video Content On Demand content Live Content Audience selection HTTPS for VLE embedding

42 Summary Ciera Come and explore Jan 2015 CoLocation Enterprise Hosting + more EduStorage Scaling out Security Scanning Functionality boost

43 Summary Website Hosting Start small, scale big Multimedia Video Conference Booking, Recording made easy Content storage for your users

44 Brokerage Update

45 Brokerage Structure CONTRACT MANAGEMENT SERVICES BROKERAGE

46 Brokerage Objectives Facilitate easier access to third-party services Facilitate more cost-effective access to third-party services Aggregate demand to generate savings Aggregate demand to leverage service improvements Reduce procurement burden on HEAnet clients Support clients with use of procurement agreements Foster collaborative approach with Clients & Vendors Collaboration with international peers Stimulate convergence to standards (e.g. SAML)

47 Edugate Update

48 1% 3% 3% 3% Edugate growth Distribution of 10 million logins since January 14% Misc Internal Apps Combined Moodle Combined Edugate (excl. Blackboard) Combined campus library systems 76% Combined Blackboard Combined Google Apps

49 2014 Edugate Update Edugate authentications peaking in excess of 100,000 logins daily! 20 new Edugate services added this year Connecting 36 institutions to 173 different services IdP Service Portfolio: Standby IdP Managed IdP Hosted IdP 12 Irish HEIs joined edugain

50 edugain edugain: 536 Services / 150 Institutions / 12 Irish Institutions List of edugain members: List of edugain entities:

51 IReL Update IReL Update

52 Millions IReL Usage Trend E-journals E-Book Database

53 Value for money Cost of search/full text request

54 Contract Management Update

55 40 Total Live Agreements

56 Current Portfolio Storage Virtualisation Storage Hardware Eduserv agreements (14) Microsoft Campus refresh Adobe Campus Adobe CLP Adobe Connect AntiVirus Articulate Blackboard Collaborate MacOS/IOS (Apple) Framework Microsoft Framework Polycom VC Equipment Support Server Hardware Student Stores for Adobe and Microsoft Vulnerability Scanning

57 2014 New Additions (1) 2014 Adobe VIP Application Virtualisation Software2 Zinopy Monitoring and Alerting Damovo Fastcom Logicalis VLE Framework Blackboard Desire2Learn Enovation Instructure Learning Technology Services Moodlerooms

58 2014 New Additions (2) 2014 Vidyo h/w, s/w Framework Image Supply Systems PlanNet21 Vu2Vu Video Platform Framework Kaltura Mediacore Panopto Student Mobile Broadband For a full list of agreements please visit:

59 DCU

60 Services Brokerage Update

61 Services Brokerage JANET Video Conference Booking Service JANET File Sync & Share: Box Capito Microsoft Q Associates (

62 Work in Progress Microsoft Legal Due Diligence (with JANET) Moodle SaaS (Feasibility Study) VDI (Discovery exercise) Internet 2 Services (via edugain) GÉANT Brokerage Group More Frameworks...

63 INEX: Amazon, Google, Microsoft, Yahoo, AMS-IX (via GÉANT): Blackboard, Facebook, OpenDNS, WikiMedia, etc. Layer 2 peering requirements?

64 HEAnet Vision for Multi-Cloud Environment HEAnet Private Community Cloud Campus Private Cloud Public Clouds Single federated portal to multi-cloud environment

65 Summary Highlights Gig Capable Optical Backbone in place Layer2/IP Equipment replacement project underway Client primary connections typically 100% available All Post-Primary 100Mb HEAnet a leading NREN re Cloud Developments Hosting Moodle for DCU, WIT & Mary Immaculate Hosting UCD s website Edugate now peaking above 100,000 log-ins daily IReL merged into HEAnet from 1 April 2014 Expansion of NOC to support extended services

66 Thanks for your attention. Questions?