FOM International CSR Research Conference Implementing Sustainable CSR Management Solutions

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1 FOM-Conference FOM International CSR Research Conference Implementing Sustainable CSR Management Solutions Track 2, Session 1 Sustainable Supply Chain , 13:55 Uhr Humanitarian Logistics GoHelp: the Disaster Management Program of Deutsche Post DHL Kathrin Mohr, Program Manager Disaster Response Teams, Deutsche Post DHL, Germany April 18 th -19 th 2013 FOM Hochschule für Oekonomie & Management Rheinauhafen Süd Aggripinawerft Cologne Germany

2 Corporate Communications & Responsibility Humanitarian Logistics GoHelp: the Disaster Management Program of Deutsche Post DHL Kathrin Mohr Program Manager GoHelp, Deutsche Post DHL CSR Research Conference, FOM Cologne, April 2013 Deutsche Post DHL Page 1

3 Group structure: A company with two strong pillars Die Post für Deutschland The logistics company for the world Deutsche Post DHL Page 2

4 Corporate Responsibility for DPDHL Corporate Responsibility is the engagement of companies in their societies to resolve community problems in cooperation with social organizations Foster employee engagement ( Employer of Choice ) Improving the reputation of the company ( Provider of Choice ) Making a positive contribution to local communities where we do business Deutsche Post DHL Page 3

5 DPDHL Corporate Responsibility GoHelp is a key pillar of Deutsche Post DHL s corporate responsibility activities GoGreen GoHelp GoTeach Environmental Protection Disaster Management Education to Employment Local projects Deutsche Post DHL Page 4

6 GoHelp covers all phases of disaster management GoHelp offers humanitarian assistance through our global presence, logistics network and the know-how of our employees GARD (Get Airports Ready for Disaster) DRT (DHL Disaster Response Teams) Local and regional projects Deutsche Post DHL Page 5

7 Impressions from deployment warehouse at airport Deutsche Post DHL Page 6

8 GoHelp: DRT Disaster Response Teams Managing airport logistics after natural disasters with our Disaster Response Teams (DRT) Strategic partner: - With the UN Office for the Coordination of Humanitarian Affairs (UN OCHA) since 2005 Mission: - Professional logistics support on pro bono at airport near to the disasteraffected area to ensure speedy, efficient supply chain and prevent bottlenecks - Deployment: On request by UN OCHA or local governments based on an MoU with DHL Unique Feature: - Over 400 specially trained DHL employee volunteers in three regions worldwide are ready to be deployed within 72 hours anytime, anywhere Footprint: - More than 20 deployments worldwide in more than 20 different countries affected by earthquakes, floods or storms Deutsche Post DHL Page 7

9 Footprint: DRT Deployments More than 20 deployments worldwide so far Morocco 2004 USA 2005 Turks & Caicos 2008 India 2005 Myanmar 2008 Mexico 2005 Guatemala 2010/2012 El Salvador 2011 Panama 2009 Peru 2009 Haiti 2010 Sri Lanka 2004 Philippines 2006/2009 Indonesia 2006/2009 Chile 2011 Honduras 2008 Samoa 2009 Pakistan 2005/2010 GoHelp Regional Mgmt Iran 2003 Oman 2007 New Zealand 2011 Deutsche Post DHL Page 8

10 DRT deployments Our teams have helped in all kinds of disasters worldwide Earthquake, Indonesia 2009, 14 days Floods, Pakistan 2010, 35 days Earthquake, Haiti 2010, 30 days Earthquake, Guatemala 2012, 7 days Earthquake Panama 2012, 2 days Typhoon Bopha, Philippines 2012, 4 days Deutsche Post DHL Page 9

11 GARD Get Airports Ready for Disaster Building on our DRT experience and in order to increase the surge capacity of airports we established GARD Strategic partner: - United Nations Development Programme (UNDP) since 2009 Mission: - Training and assessment program targeted at airport staff from airports located in disaster hotspot areas to identify gaps that occur in a surge capacity Unique Feature: - Experts from DHL Aviation to hold the training free of charge - Connects local disaster-related authorities and DHL experts - Delivers an Airport Surge Capacity Assessment Report, a tool to understand the overload capacity of an airport for disaster relief operations Deutsche Post DHL Page 10

12 Footprint: GARD Footprint and Roadmap GARD has been conducted at 15 airports worldwide and is planned to be rolled out further Armenia 2013 Turkey 2012 Nepal 2010 (5 airports) El Salvador 2013 The Philippines 2013 Completed Planned Lebanon 2012 (1 airport) Lebanon GARD plus Bangladesh 2011 (2 airports) Indonesia 2009, 2011, 2012 (6 airports) Deutsche Post DHL Page 11

13 Mission completed Deutsche Post DHL Page 12

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