MSS Special Interest Group (SIG): RSDOD for Business Services

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1 MSS Special Interest Group (SIG): RSDOD for Business Services November 6 8, 2012

2 SAFE HARBOR STATEMENT The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 2 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

3 Agenda RSDOD Solution Overview RSDOD Demo Architecture RSDOD Demo Summary 3 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

4 RSDOD Solution Overview

5 What is RSDOD? Rapid Service Design and Order Delivery Comprehensive service fulfillment solution enabling Service Providers to rapidly design, launch, and deliver any type of service on any type of network Four Key Capabilities Service Design Service Order Management Service & Resource Management Service Activation Impact to Key Business Metrics Reduce Service Introduction Time Reduce Order Cycle Time Reduce Cost of Ownership 5 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

6 RSDOD Architectural Design Principles Decoupling of Commercial, Technical, and Vendor specific Entities Catalog-driven Fulfillment Modular, Service Agnostic Solution Comprehensive Order Lifecycle Management 6 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

7 Rapid Service Design & Order Delivery Decoupling of Commercial, Technical, and Vendor specific Entities Promotional Offering Reuse in multiple commercial offerings Stable few for mapping between commercial and technical Assembly from many technical components Bundled Offering Simple Offering Product Specification CFS Specification RFS Specification Resource Specification Mobile, Broadband, IT/ Cloud PSTN, TV, MetroE Enable proliferation of commercial offerings without proportional increase in solution complexity or OSS impact Localize technology changes and alternatives within OSS Localize device vendor changes and variations to activation 7 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

8 Rapid Service Design & Order Delivery Catalog-driven Fulfillment Favor generic fulfillment logic vs. hardcoded flows Modular Design naturally drives re-use Dynamic, end-to-end Fulfillment Flows Reduce Testing & Deployment Times 8 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

9 Rapid Service Design & Order Delivery Modular, Service Agnostic Solution Featured Oracle Communications Applications Order and Service Management Unified Inventory Management MetaSolv Solution Automated Service Activation Program IP Service Activator Design Studio Modular Order Management Design Common platform - Order and Service Management Promotional Offering Bundled Offering Simple Offering Customer Order Management Product Specification Service Order Management CFS Specification RFS Specification Technical Order Management Resource Specification 9 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

10 Rapid Service Design & Order Delivery Comprehensive Order Lifecycle Management Accurate Order Visibility at all levels in the architecture Support of Fallout, Amendments, Cancels, etc. 10 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

11 RSDOD Demo Architecture

12 Sample Carrier Ethernet Use Case Product-Service-Resource Model Product Offerings Product Specs CFS RFS, Resource & Network Targets National LAN Service ELAN Bundle EVC UNI UNI UNI CPE CPE CPE B2B B2B.SITE CPE ELAN Site CPE Ethernet First Mile UNI Access Ethernet Access L2 MPLS Site CE-VLANs Access Circuit Access Port Trunk Port S-VLAN MPLS Port EVC ID Ethernet Switch(es) MPLS PE CPE Switch Promotional offering Bundled Offering Service Bundle Simple Offering Product Spec CFS Spec RFS Spec Resource Spec Network Target Spec 12 Copyright 2012, Oracle and/or its affiliates. All rights reserved.

13 Demo Introduction Carrier Ethernet Service Fulfillment Fulfill Sales Order containing national multi-site B2B service based on Carrier Ethernet Order Capture has been completed in CRM Pre-Sales Engineering complete Quote/Bid Process Complete Integration with CRM, Billing, and Shipping San Francisco Dallas Chicago 13 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12

14 CSR Demo Architecture Sales Order CRM & Order Capture Billing Shipping Workforce Management Customer Order Service Orders Central Order Management Service Order Management BSS OSS Technical Order Management Service & Resource Activation Network Orders Device Configuration Technical Orders S Service & Resource Management R Service Designer Network 14 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12

15 RSDOD Demo

16 RSDOD Demo Business Services 1 Central Order Management Service Design 6 Faster Order Delivery Provisioning Flexibility 2 Service Order Management Faster Design & Assign Faster Service Turn Up Service Activation Faster Time to Market 5 Reduced Developer Costs 3 Service and Resource Management Technical Order Management 4 16 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12

17 RSDOD Summary

18 Rapid Service Design and Order Delivery Solution Benefits Service Design Commercial, Technical and Vendor decoupling provides greater agility and localized impact of changes Catalog driven Order Delivery aids fast introduction of services, technology, infrastructure and business partners Order Delivery Common solution for a variety of business models and transformation needs Modular service domain agnostic capabilities for reuse across domains and improved quality leverage and standardization Comprehensive order life cycle management increased automation RSDOD : Solution Overview 2012 Oracle Corporation Proprietary and Confidential 18

19 Customer Value Realized Implementing components of Architecture Fast Service Design Reduced TTM from months to weeks for new services/features/device capabilities (e.g. VRF lite, Multicast, 3 tier QoS) Fast Order Cycle Time Provisioning of national ELAN service reduced from 2 days to 15 minutes Custom bandwidth updates for ivpn service reduced from 6 days to 6 minutes to enable BoD IP VPN service configurations restored in minutes versus hours/days Lower TCO Single Ethernet/IP provisioning approach in a multivendor network (Cisco, Alcatel, Juniper, Ciena & RAD Data) Scaled gracefully from low Ethernet order volumes (10s/per day) to high order volumes (1000s/per day) Supported 12-15% YoY growth in IP VPN services without increasing headcount 19 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12

20 20 Copyright 2012, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 12

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