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1 Nuevas S o l uc i o n es d e C o m un i c ac i o n es: M ax i m i z ar l a P r o d uc t i vi d ad Enrique Alonso Territory Market Manager eal c isc o.c om 1

2 Agenda Sistema d e C o mu nic ac io nes I ntel ig entes d e C isc o ( SB C S) : V isión G ener al So l u c io nes d e M o v il id ad E sc enar io s d e D esp l ieg u e P o r Q u é C isc o P r eg u ntas & R esp u estas 2

3 D e l a V o I P a l as C o m u ni c ac i o nes U ni f i c adas VoIP-T e l e f on ía IP-C om U n i f i c a d a s Ve n t a j a s Pr i n c i p a l e s: u n i c a c i on e s A h o r r o s d e Co s t e s. A u m e nt o d e l a P r o d u c t i v i d ad. M e j o r as e n l a M o v i l i d ad. M e j o r a d e l a c ap ac i d ad d e R e s p u e s t a al c l i e nt e. I nt e g r ac i ón d e A p l i c ac i o ne s. S i s t e m a ab i e r t o. F ac i l i d ad d e g e s t i ón ( i nd e p e nd e nc i a) _ 0 8 _ _ c C i s c o S y s t e m 2 0 s 0, 3 I n, c C. i A s c l l o r i S g h y s t s t e r m e s s e, r I v n e c d.. A l l r i g C h i s t s c o r e C s o e n r v f i e d d e. n t i a l 3 3

4 Cartera d e p ro d u c to s d e Ci sc o p ara Py M e y O rg ani sm o s Púb l i c o s Capaci d ad para E x pand i r/ E s cal ar (A m pl i a G am a d e N etw o rk M o d u l es & I nterf aces, A l to R end i m i ento ) Cartera d e P ro d u c to s p ara E m p res as I S R s c o n Co m u n i c ac i o n es U n i f i c ad as, S w i tc h er Catal y s t, R ed es I n al ám b ri c as o W L AN y S o l u c i o n es d e S eg u ri d ad Caracterís ti cas R ed u nd antes para S u perv i v enci a d e S u cu rs al es (S R S T ) O pci o nes & Cu s to m i z aci ón A m pl i a G am a d e Líneas d e P ro d u cto y O pci o nes d e S W S o l u ci o nes P repaq u eti z ad as para l a peq u eña y m ed i ana em pres a u o rg ani s m o púb l i co S i s tem a d e Co m u n i c ac i o n es I n tel i g en tes d e Ci s c o S i m pl e, S eg u ra, Fáci l d e U s ar _ 0 8 _ _ c 2 Hasta 4 8 U su ar i os d e V oz C is c o S y s te m s, In c. A ll r ig h ts r e s e r v e d. C is c o C o n fid e n tia l U su ar i os d e V oz 4

5 M S i stem a d e Co m u ni c ac i o nes I ntel i g entes d e Ci sc o N o sól o u n Pro d u c to P r odu ct os Li d eraz g o en V o z C is c o M o nit o r D ir ec t o r C is c o C o nfig u r a t io n A s s is t a nt A p p l i ca ci one s Capaci tad o res d e N eg o ci o F ina nc ing S e r v i ci os Co ntrato Úni co V A R Unified C o m m u nic a t io ns S ol u ci ón S m art A s s i s t B u s ines s a p p l ic a t io ns Foco e n C a na l D i s tri b u ci ón S er v ic e a nd S u p p o r t I P P h o nes Unified C a l l C o nnec t o r a r k e t i ng Co m pre u n S i s tem a d e T el éf o nía, o b teng a u na red 5

6 E l S i stem a d e Co m u ni c ac i o nes I ntel i g entes d e Ci sc o U n nu e v o p or t fol i o de p r odu ct os de v oz & da t os di se ña dos y sop or t a dos p or C i sco p a r a e x t e nde r l a s C omu ni ca ci one s U ni fi ca da s h a st a l a s e nt i da de s más p e q u e ña s U n g a ma de p r odu ct os de C omu ni ca ci one s U ni fi ca da s a se q u i b l e y comp l e t a, p a r a r e de s se g u r a s de v oz y da t os, di se ña dos e sp e ci a l me nt e p a r a e mp r e sa s de t a ma ño me di o A cce so a comu ni ca ci one s cl a v e, p r odu ct i v i da d y a p l i ca ci one s de op e r a ci one s e mp r e sa r i a l e s P r odu ct os di se ña dos p a r a t r a b a j a r j u nt os, p a r a q u e se a n más fáci l e s de de sp l e g a r, op e r a r y ma ne j a r, p e r mi t i e ndo e l cr e ci mi e nt o e mp r e sa r i a l _ 0 8 _ _ c C is c o S y s te m s, In c. A ll r ig h ts r e s e r v e d. C is c o C o n fid e n tia l V oz, L A N, W irel ess, S egu rid ad, A p l ic ac iones E mp resarial es A u to-c onf igu rac ión, W eb G U I, Monitoriz ac ión Remota S ist em a d e C om unic a c iones I nt elig ent es d e C isc o 6

7 P r es ent ac i ón del U C de C i s c o S o l u c i ón d e T e l e f o nía I P c om p let a t od o- en-uno, q u e i nc l u y e : P r e i e d e L l C i U e C t i M a g e r E x p r e V c e M l / B u z d e V C i U t y E x p r e V M a i l A u t A t t e P i c p l e d e T e l I P C i l c e d e d e l E m p r e y O r g d e m e d i i d e d e V r e I P c 2 3 y p r S I P S u c i d e C g u r a y G e i a v e l e ( D 0, 1 & 2 oc sam nto am ad as - sco ni fi d ommu ni ca ons na ss oi ai ón oz - sco ni ss oi ce o nda nt or tf ol o om to éfonos de sco ad ap tad os a as ne si ad s as sas ani sm os tam año o Cap ac ad s oz sob on H3 otoc ol os ol ón onfi ci ón st ón ni de si st ma ay m anag e m e nt) S ol u c i ón c on S w i t ch i ng, V P N, E ncr i p t a ci ón, C i sco D a t a R ou t i ng y W L A N op c i onal Mod el o p ara U su arios (D esktop ) D I S P O N I BL E Mod el o p ara U su arios (Mou nt Rac k) D I S P O N I BL E O TO ÑO _ 0 8 _ _ c C i s c o S y s t e m 2 0 s 0, 3 I n, c C. i A s c l l o r i S g h y s t s t e r m e s s e, r I v n e c d.. A l l r i g C h i s t s c o r e C s o e n r v f i e d d e. n t i a l 7 7

8 U C5 0 0 Co nf i g u rac i o nes 8 U su arios: P S T N I n terf ac es : 4 P o w er o v er E th ern et P o rts : 8 An al o g S tati o n s : 4 V o i c e M o d u l e E x p an s i o n S l o t: U su arios: P S T N I n terf ac es : 4 P o w er o v er E th ern et P o rts : 1 6 An al o g S tati o n s : 4 V o i c e M o d u l e E x p an s i o n S l o t: U su arios: P S T N I n terf ac es : 8 P o w er o v er E th ern et P o rts : 3 2 An al o g S tati o n s : 4 V o i c e M o d u l e E x p an s i o n S l o t: U su arios: P S T N I n terf ac es : 1 2 P o w er o v er E th ern et P o rts : 5 6 An al o g S tati o n s : 4 PSTN Interfaces = FXO or BRI Channels 8

9 C i s c o C at al y s t E x p r es s S er i es P rov ee c onm ut a c ión L AN p a ra el S ist em a d e C om unic a c iones I nt elig ent es p a ra Em p resa s 8 P uert os P ow er O v er Et h ernet F E C isc o C atal y st E x p r ess C E Ac ord e a l est ánd a r I EEE a f d c c c p d t p a c a U C Env ia o on onf ig ura ión or ef ec o ra una onex ión senc illa l C onf ig ura d o y a d a p t a d o a t ra v és d el C isc o C onf ig ura t ion Assist a nt C on la c a lid a d d e C isc o y d iseña d o esp ec ia lm ent e p a ra el c lient e d e t a m a ño m ed ia no 8 P ort D esk t op F orm F a c t or A nch o 9. 1 P r ofu ndo A l t o 9

10 W w E stán so p o rtad o s to d o s l o s T el éf o no s I P Ci sc o (A l g u no s E j em p l o s) T el éf o n o I P Ci s c o x T el éf o n o I P Ci s c o G T el éf o n o I P Ci s c o x T el éf o n o I P Ci s c o x K S y s R 2 P g m l l i f b u D s f o l / l i s B l i g h d i s P g m l S o f s H o l d, T f R i B u S o & M u 1 0 / S w i f o P b i o ey tem epl acem ent 4 ro ram ab e ne/ eatu re tto ns 4-w ay LE r cal ne tate ack t pl ay 4 ro ram ab e tk ey rans er, ed al tto ns peak erph ne te tch po rt r C eh nd ph ne. B as i c B u s i nes s P h o ne P i x el D i s pl ay S i ng l e Li ne Fo u r D y nam i c S o f t K ey s Ci s co I P P h o ne G h as I nteg rated E th ernet S w i tch I d eal K no w l ed g e o rk er P h o ne Larg e P i x el D i s pl ay w i th T w o Li nes Fo u r D y nam i c S o f t K ey s B u i l t-i n H ead s et P o rt H i g h -q u al i ty S peak er P h o ne I nteg rated E th ernet S w i tch E x ecu ti v e B u s i nes s P h o ne Co l o r D i s pl ay w i th T o u ch s creen Larg e P i x el D i s pl ay i th E i g h t Li nes Fi v e D y nam i c S o f t K ey s H i g h -q u al i ty S peak er P h o ne I nteg rated E th ernet S w i tch 10

11 A p l i c ac i o nes: Co m u ni c ac i o nes M ej o rad as, Pro d u c ti v i d ad y O p erac i o nes E m p resari al es Aplicaciones I nclu íd as & A p l i c ac i o ne s O p c i o nal e s C om unic a c iones P rod uc t iv id a d O p e r a ci one s N e g oci o C onsol a d e O p erad ora V oic e Mail A u to-a ttend ant Tel ec onf erenc ia V id eol l amad a Fe atu r e / Fu nc ti on C onec tores d e ap l ic ac iones H erramientas d e mej ora d e l a p rod u c tiv id ad E stánd ar p ara p eq u eña of ic ina o f oc al iz ad a en v ertic al es (D istrib u c ión, S anid ad & L egal ) P r od u c t N am e s Ci s c o U n i f i ed Co m m u n i c ati o n s M an ag er E x p res s Ci s c o U n i ty E x p res s Ci s c o U n i f i ed V i d eo Ad v an tag e Ci s c o U n i f i ed M eeti n g P l ac e E x p res s s c o U n i f i l n n p M i c s o f & S f o c o m s c o I P m m u n i c n s o l d O p o E x p s Ci ed Cal Co ec to rs ara ro t al es rc e. Ci Co ato r Co a e erad ra AR C res Ap l i c ac i o n es S m arts u i te d e I P Cel erate p ara T el éf o n o s I P 11

12 Ci sc o Co m m u ni c ati o ns M anag er E x p ress & Ci sc o U ni ty E x p ress M essag i ng - I nc l u íd o Ci sc o U ni f i e d Com m u ni c ati ons M anag e r E x p r e ss 4. 1 c om o b ase, q u e of r e c e : O p ci o ne s d e P l ane s d e N u m e r aci ón d e ce nt r al i t a T e l e t r ab aj ad o r r e m o t o T o d o s l o s T e l éf o no s I P d e C i s co s o p o r t ad o s S o p o r t e p ar a C RM y l o s co ne ct o r e s ( C al l C o nne ct o r ) Ci sc o U ni ty E x p r e ss ( CU E 2. 3 b ase ) B u z ón d e v o z e x h au s t i v o y f u nci o nal i d ad d e o p e r ad o r a au t o m át i ca M e ns aj e r ía Ráp i d a ( I M A P ) V o i ce V i e w E x p r e s s O p e r ad o r a A u t o m át i ca R e d e s M u l ti -si te CM E and CU E T r ad u c c i one s l e ng u a l oc al CM E and CU E Ci sc o U ni f i e d V i d e o A d v antag e 12

13 M ens aj er ía de V o z del U C I nc l u ído Productividad A um e ntada y E s cal ab il idad con Fácil G e s tión A p l i c ac i one s d e E sc r i tor i o I nt eg r ac i ón d e A p l i c ac i ón d e c l i ent e e-m ai l I M A P p o s i b l e N aveg ac i ón en l a p ant al l a d el T el éf o no I P d el b u z ón d e vo z V o i c ev i ew E x p r es s N o t i f i c ac i ón d e m ens aj es nu evo s / u r g ent es vía e-m ai l, e-p ag e b as ad o en t ex t o, N u m er i c P ag e, L l am ad a E x te nsi b l e, A b i e r to M ej o r as S I P T r ad u c i d o p ar a d es p l i eg u es i nt er nac i o nal es P O P (. w av ) 13

14 Operadora A u t om át i c a / A C D I nc l u íd o C ol as y R u t as de L l am adas 3 col a s se p a r a da s c on op e r ad or a au tom áti c a b asad a e n sc r i p t T CL Cad a c ol a p u e d e sop or t a r h a st a 2 0 a g e nt e s p r e -d e f i ni d os L l a ma da s de sv i a da s a l os a g e nt e s b a sa dos e n e l a g e nt e l i b r e du r a nt e más t i e mp o O p c i ón p ar a m ar c ar E x t # i nc l u íd a 14

15 Ci sc o U ni f i ed V i d eo A d v antag e - O p c i o nal I nt e r fa z de l T e l éfono h a b i l i t a do p a r a A u di o y V i de o L l a ma da s Cám ar a U S B y S o f t w ar e I nc l u íd o s Cám ar a Ci sc o V T A d v antag e I m ág e ne s V i d e o d e A l t a C al i d ad M i t i g a l o s p r o b l e m as d e s o p o r t e d e cám ar as d e 3 as p ar t e s I ns t al aci ón s i m p l i f i cad a Consol a Fl e x i b l e y Fác i l d e U sar V i stas R e m ota y L oc al 15

16 Ci sc o U ni f i ed Cal l Co nnec to rs - O Para M icros of t D y nam ics C R M p c i o nal S c r e e n p o p s & Cl i c k t o D i al S e g u i m i e nt o d e d u r ac i ón d e l as l l am ad as Cap t u r a d e i nf o r m ac i ón d e l as l l am ad as Cr e ac i ón d e e nt r ad as p o r c l i e nt e S e r v i c i o s X M L p ar a e l d i s p l ay d e l T e l éf o no 16

17 O o U f i l p M S O f f i c p c i o Ci sc ni ed Cal Co nnec to r ara e - nal M ej o r as en l a P r o d u c tiv id ad P er so nal Búsq u ed a Ráp id a p ara c onc er S tatu s o C l ic k-to-d ial C l ic k-to-c al l a c u al q u ier número V entana P op -U p p ara l l amad as entrantes D irec torio/ S tatu s d e U su arios C i s c o U ni f i ed C al l C o nnec t o r P er s o nal S u i t e Cal l Co n n ec to r ( B ar r a d e H er r am i ent as ) p ar a O u t l o o k o I nt er net E x p l o r er B arra d e H e rram i e nt as p ara c o nt ro l d e l l am ad as (m arc ac i ón, c o nt e s t ac i ón, t ranf e re nc i a, c al l p ark, re c o g i d a o p i c k - u p ) D i re c t o ri o P e rs o nal y C o rp o rat i v o V e p o p p e l l e e s c o C L I D / N o m b nt anas -u n am ad as nt rant n re M arc ac i ón ráp i d a d e s d e b arra d e h e rram i e nt as o s o m b re ar núm e ro d e s e c u al q u i e r ap l i c ac i ón Añad i en d o el Cal l Co n n ec to r S erv er p ara f u n c i o n al i d ad es d e P res en c i a M u e s t ra u b i c ac i ón, d i s p o ni b i l i d ad y e s t ad o d e l t e l éf o no d e l o s u s u ari o s C am b i o d e e s t ad o d e u no m i s m o u t i l i z and o l a b arra d e h e rram i e nt as I nc l u i d o c l i e nt e d e M e ns aj e ría I ns t ant áne a (I M ) 17

18 A R C S o l u ti o ns Co nso l a d e O p erad o ra A v anz ad a - O p c i o nal So l u c ión d e C o nso l a d e O p er ad o r a E f ec tiv a en C o stes C ol a s de l l a ma da s con p r i or i z a ci ón B ar r a p ar a f u nc i o nes p r i nc i p al es C o l as d i s p o ni b l es S op or t a col a s múl t i p l e s L l am ad a ent r ant e c o n s al u d o y es t ad o L l a ma da s l l e g a n e n col a s p or coi nci de nci a e n díg i t os A N I / C L I o D N I S D i fe r e nt e s se r v i ci os de noch e (de st i nos y h or a s) B D d e u s u ar i o s, y es t ad o d el s er vi d o r L l am ad a s al i ent e c o n i c o no d e es t ad o T er m óm et r o d e c o l as d e l l am ad as V d l l t i ent ana e am ad as en ac vas C p o d m d c u p o am e al ar a e o ad 18

19 Ci sc o U ni f i ed I P Co m m u ni c ato r - O p c i o nal T eléf ono I P S of t w a re en su P C ( rép lic a en su esc rit orio) P a rid a d d e c a ra c t eríst ic a s c on los T eléf onos I P d e C isc o d e sob rem esa U sa r c on a uric ula res en un p ort át il, c onex ión V P N a la sed e c ent ra l Alert a d e lla m a d a s ent ra nt es 19

20 G A p l i c ac i o nes d e p ro d u c ti v i d ad O p c i o nal E j em p l o : I PC E L E R A T E A p l i c ac i o ne s d e ne g o c i o i nc l u íd as p ar a 4 m e r c ad o s v e r t i c al e s d i f e r e nt e s : P ar a e nti d ad e s d e c ar ác te r L e g al : g e sti ón d e c l i e nte s, f ac tu r ac i ón, y p r oc e d i m i e ntos d e e m e r g e nc i a P ar a c e ntr os d e d i str i b u c i ón ( r e tai l ) : G e sti ón d e tar e as, h or ar i os, p e r sonal, c on al e r tas i nte r nas y e x te r nas P ar a e nti d ad e s d e S ani d ad : e sti ón d e p ac i e nte s, S e r v i c i os al P ac i e nte y R e sp u e stas a E m e r g e nc i a Fáb r i c as y O f i c i nas: G e sti ón d e h or ar i os, p e r sonal y tar e as, c on l os e m p l e ad os y l os se r v i c i os d e e m e r g e nc i a Más q u e u n t e l éf on o 20

21 O m O O I P C el er at e V er t i c al S o l u t i o ns RE TA I L L E G Time & Staff Management E m p l o y e e c l o c k -i n / c l o c k -o u t M a n a g e / m o n i t o r h o u r s, o v e r t i m e w / a l e r t s D i a l O u t s t a f f m a n a g e m e n t f o r s h i f t c o v e r a g e Tas k Management and A l er ts A l e r t s t i e d i n t o c o m p a n y w o r k f l o w p r o c e s s e s w i t h b u i l t i n E s c a l a t i o n a l e r t s i f c o m p l i a n c e i s n o t d e t e c t e d Sto r e Ser v ic es M a n a g e r M e s s a g i n g t o t h e C o m p a n y E m p l o y e e R e c o g n i t i o n A l e r t s E a l e r t s i n c a s e o f e m e r g e n c i e s A L C l ient Management C l i e n t M a t t e r C o d e s w i t h f i l e o u t p u t i n e x c e l f o r b i l l i n g D i a l O u t r e m i n d e r f o r d e p o s i t i o n s, c o u r t d a t e s, e e t i n g s n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d t o w e b s h a r i n g p a g e f o r b l o g g i n g a n d c o l l a b o r a t i o n w i t h o t h e r l e g a l s t a f f O ffic e Ser v ic es C a l l C o v e r a g e, e n a b l i n g a d m i n i s t r a t i v e w o r k e r s t o s e e l i n e a n d b u s i n e s s s t a t u s o f k e y p e r s o n n e l i n t h e f i r m E a l e r t s i n c a s e o f e m e r g e n c i e s H E A L TH C A RE / C L I N I C S P atient Management D i a l -O u t a p p o i n t m e n t r e m i n d e r s C h e c k -I n o n t h e I P p h o n e, w i t h b a c k e n d a l e r t s t o n o t i f y s t a f f P a t i e n t / B i l l i n g c o d e s f o r n e w b i l l i n g o p p o r t u n i t i e s P atient Ser v ic es P a t i e n t P h o t o s r o t a t i n g o n w a i t i n g a r e a p h o n e m u s i c a n d a d / m e s s a g i n g s t r e a m i n g C l inic al Ser v ic es n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d s t o w e b p a g e f o r b l o g g i n g a n d c o l l a b o r a t i o n w i t h o t h e r d o c t o r s / s t a f f E a l e r t s i n c a s e o f e m e r g e n c i e s MA N U F A C TU RI N G / S MA L L O F F I C E Time & Staff Management E m p l o y e e c l o c k -i n / c l o c k -o u t M a n a g e / m o n i t o r h o u r s, o v e r t i m e w / a l e r t s D i a l O u t s t a f f m a n a g e m e n t f o r s h i f t c o v e r a g e Tas k Management and A l er ts A l e r t s t i e d i n t o c o m p a n y w o r k f l o w p r o c e s s e s w i t h b u i l t i n E s c a l a t i o n a l e r t s i f c o m p l i a n c e i s n o t d e t e c t e d O ffic e Ser v ic es n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d s t o w e b p a g e f o r b l o g g i n g a n d c o l l a b o r a t i o n w i t h o t h e r d o c t o r s / s t a f f E a l e r t s i n c a s e o f e m e r g e n c i e s 21

22 O I P s m ar t f i r m G es tión d el C l iente P r odu ct o C l i e n t M a t t e r C o d e s w i t h f i l e o u t p u t i n e x c e l f o r b i l l i n g D i a l O u t r e m i n d e r f o r d e p o s i t i o n s, c o u r t d a t e s, m e e t i n g s n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d t o w e b s h a r i n g p a g e f o r b l o g g i n g a n d c o l l a b o r a t i o n w i t h o t h e r l e g a l s t a f f Ser v ic io s C a l l C o v e r a g e, e n a b l i n g a d m i n i s t r a t i v e w o r k e r s t o s e e l i n e a n d b u s i n e s s s t a t u s o f k e y p e r s o n n e l i n t h e f i r m E a l e r t s i n c a s e o f e m e r g e n c i e s E l S istema d e C omu nic ac iones I ntel igentes d e C isc o of rec e u na sol u c ión ef ec tiv a en c ostes p ara su s nec esid ad es d e c omu nic ac iones, mientras p otenc ia su s c ap ac id ad es p ara f ac tu rar a c l ientes, gestionar c al end arios d e c l ientes, inc rementar l a segu riad d e su s emp l ead os, y red u c ir l os c ostes d e su f irma 22

23 O I P s m ar t c l i ni c P r odu ct o P atient Management D i a l -O u t a p p o i n t m e n t r e m i n d e r s a n d e m e r g e n c y h e a l t h b u l l e t i n s C h e c k -I n o n t h e I P p h o n e, w i t h b a c k e n d a l e r t s t o n o t i f y s t a f f P a t i e n t / B i l l i n g c o d e s f o r n e w b i l l i n g o p p o r t u n i t i e s P atient Ser v ic es I n s t r u c t i o n a l m e s s a g e s a n d / o r p a t i e n t p h o t o s r o t a t i n g o n w a i t i n g a r e a p h o n e M u s i c a n d a d v e r t i s i n g / m e s s a g e s t r e a m i n g C l inic al Ser v ic es n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d s t o w e b p a g e f o r b l o g a n d c o l l a b o r a t i o n w i t h o t h e r d o c t o r s / s t a f f E a l e r t s i n c a s e o f e m e r g e n c i e s E l S istema d e C omu nic ac iones I ntel igentes d e C isc o of rec e u na sol u c ión ef ec tiv a en c ostes p ara su s nec esid ad es d e c omu nic ac iones, mientras p otenc ia su c ap ac id ad p ara c ol ab orar c on p artners d e sanid ad, red u c ir c ostes d e l as op erac iones, generar rev enu e y mej orar l a ex p erienc ia d el p ac iente. 23

24 I P s m ar t s t o r e Time & Staff Management E m p l o y e e c l o c k -i n / c l o c k -o u t M a n a g e / m o n i t o r h o u r s, o v e r t i m e w / a l e r t s D i a l O u t s t a f f m a n a g e m e n t f o r s h i f t c o v e r a g e Tas k Management and A l er ts A l e r t s t i e d i n t o c o m p a n y w o r k f l o w p r o c e s s e s w i t h b u i l t i n e s c a l a t i o n a l e r t s i f c o m p l i a n c e i s n o t d e t e c t e d E m p l o y e e R e c o g n i t i o n I n t e r a c t i v e O J T Sto r e Ser v ic es M a n a g e r M e s s a g i n g t o t h e C o m p a n y E m P r odu ct o p l o y e e R e c o g n i t i o n A l e r t s R e v e n u e g e n e r a t i o n t h r o u g h d i a l -o u t a l e r t s t o t a r g e t c u s t o m e r s E a l e r t s i n c a s e o f e m e r g e n c i e s E l S istema d e C omu nic ac iones I ntel igentes d e C isc o of rec e u na sol u c ión ef ec tiv a en c ostes p ara su s nec esid ad es d e c omu nic ac iones, mientras p otenc ia su c ap ac id ad p ara gestionar l as d otac iones d e p ersonal y l as h oras ex tra, generar rev enu e, resp ond er ráp id amente a situ ac iones d e emergenc ia y au mentar l a retenc ión d e emp el ead os 24

25 O I P s m ar t o f f i c e Time & Staff Management E m P r odu ct o p l o y e e c l o c k -i n / c l o c k -o u t M a n a g e / m o n i t o r h o u r s, o v e r t i m e w / a l e r t s Situ atio nal A l er ts C o m p a n y R e m i n d e r s a n d A n n o u n c e m e n t s D i a l -O u t a l e r t s t o c u s t o m e r s a n d s u p p l i e r s O f f i c e C l o s u r e s / S h i p p i n g U p d a t e s, e t c. O ffic e Ser v ic es n e t o u c h c a l l r e c o r d i n g, w i t h u p l o a d s t o w e b p a g e f o r b l o g g i n g a n d c o l l a b o r a t i o n w i t h c u s t o m e r s / b u s i n e s s p a r t n e r s E a l e r t s i n c a s e o f e m e r g e n c i e s E l S istema d e C omu nic ac iones I ntel igentes d e C isc o of rec e u na sol u c ión ef ec tiv a en c ostes p ara su s nec esid ad es d e c omu nic ac iones, mientras p otenc ia su c ap ac id ad p aragestionar c ostes d e p ersonal, mej orar l a ef ic ienc ia d e l os emp l ead os y c omu nic ar más ef ic az mente c on c l ientes y p rov eed ores 25

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