Dealers Guide 2012 NOW ON MOBILE! Everything you need to know about a vehicle. Installation Guide Version 5.2.1

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1 Dealers Guide 2012 Installation Guide Version Everything you need to know about a vehicle NOW ON MOBILE! This Application is brought to you by TransUnion Auto Information Systems and Business Connexion Group.

2 TransUnion Auto Information Solutions subscribers can access the latest South African trade and retail values (including estimated values) for the following types of used vehicles in the South African market: passenger vehicles, light commercial vehicles, medium commercial vehicles, heavy commercial vehicles and motorbikes. Values include the current year price as well as estimated values, and the application will adjust for mileage and condition automatically. The application converges vehicle pedigree and vehicle values in one simple and easy-to-use delivery mechanism. You can determine your used vehicle s trade and retail values as well as purchase a TransUnion Verification Report (HPI Report). This report details the following based on the vehicles registration or VIN number: - OEM details - Financed status and history - Micro-dotting details - Accident claim history - SAPS status - SADC cloned status - Mileage history How to get the Application: Android Devices (Samsung Galaxy phones, tablets, Motorola Xoom and some HTC Phones) Installing the TransUnion Dealers Guide application on your Android device: Via the Android Market Via QR Code Reader 1. Navigate to the Android market (Play Store) on your device. 2. Search for the application called TransUnion Dealers Guide and select. 3. Select install and the application will install to your device. 4. Once installed, the application is ready for use. The application icon is a gear lever 5. All future upgrades to the application will be done automatically. Apple Devices (ipad and iphone ) Installing the TransUnion Dealers Guide application on your Apple device: Via the itunes Market Via QR Code Reader 1. Navigate to the Apple Store. 2. Ensure you are on the search screen (the search button at bottom of the screen should be highlighted). 3. Once on the search screen (find the magnifying glass) and enter TransUnion Dealers Guide. 4. This will bring up a list of choices, click on the icon that looks like a gear lever 5. On the top right hand side, click the free button. 6. Click the install button in the same location. 7. You may be prompted for an Apple username and password (username is usually an address). 8. Once you have entered those details the installation will start. Please wait as this may take some time to install. 9. Once installed, the application is ready for use. 10. All future upgrades to the application will be done automatically. Blackberry Devices (Blackberry and Blackberry Playbook) Installing the TransUnion Dealers Guide application on your Blackberry device: Via the Blackberry Appworld Via QR Code Reader 1. Navigate to the Blackberry AppWorld on your Blackberry device. 2. Search for the application called TransUnion Dealers Guide and select. 3. Click the install button and the application will install to your device. 4. You may be prompted for your login details, please enter the relevant information. 5. Once installed, the application is ready for use. The application icon is a gear lever 6. All future upgrades to the application will be done automatically. The use of the TransUnion Dealers Guide application is subject to terms and conditions accessible via the application.

3 TransUnion Auto Information Solutions Dealers Guide Mobile Application Frequently Asked Questions Q: What is the TransUnion Dealers Guide application? A: The TransUnion Dealers Guide application provides subscribing car dealers with an instant, anywhere, anytime integrated report on the value and status of a specific vehicle. Q: What information is accessible through the application? A: TransUnion Auto Information Solutions subscribers can access the latest South African trade and retail values (previously known as the M&M value) for the following types of used vehicles in the South African market: Passenger vehicles Light commercial vehicles Medium commercial vehicles Heavy commercial vehicles Motorbikes These values include the current year price as well as estimated values and the application will adjust for mileage and condition automatically. The application converges vehicle pedigree and vehicle values in one simple and easy to use delivery mechanism. Determine your used vehicles trade and retail values as well as purchase a TransUnion Verification Report (previously known as an HPI Report). Q: What is a verification report? A: A verification report details the following information pertaining to a vehicle based on the vehicles registration or VIN: OEM details (manufacturer) What the vehicle was manufactured as, for example: a white Audi A5 2l TFSI Quattro Sportback. Financed status and history Is the vehicle currently financed and what is the finance history? Micro-dotting details What are the vehicles Micro-dotting details. Is it Micro-dotted and if so, what are those details. Accident claim history Have there been accident claims against that vehicle and how much was the claim. SAPS status Does the vehicle have a SAPS mark. Is it currently marked as stolen? SADC cloned status Is the vehicle a potential cloned vehicle in the SADC region. Mileage history What is the mileage history that we have for that vehicle in our database. 1

4 Q: What makes the TransUnion Dealers Guide Application different to other valuation and verification products currently available? A: It is the only product that converges vehicle verification and valuation data into a single, intelligent vehicle valuation report. This gives dealers almost everything they need to know to make an informed buying or selling decision about a specific passenger or commercial vehicle or motorbike. Q: How does the dealer obtain the information? A: The dealer enters the vehicle s registration number (VIN and engine number are not required) into the app. A full vehicle valuation report containing details of the vehicle s valuation as well as its pedigree as contained in standard TransUnion vehicle verification reports is delivered almost instantaneously to the dealer s smartphone or tablet. Q: What is a registration and VIN? A: Every vehicle in South Africa has a registration number (reg. number), this is what appears on the number plate of the vehicle, for example WXR786GP or CA The Vehicle Identification Number (VIN) is the 17 digit number that is used to uniquely identify the vehicle. Q: Where can I find my VIN? A: The 17 digit VIN can be found on the licence disk on your windscreen or in the engine compartment. Q: Which devices do you currently support? A: We currently support the following operating systems and devices: All Apple iphones and ipads All Android TM devices (phones and tablets) Blackberry phones (OS version 5 and above) as well as the Blackberry Playbook Q: Why no support for Nokia? A: We are in the process of developing the application for Nokia devices that run the Windows Mobile version. This is due to be released towards the end on the 2nd Quarter Q: Can motor dealers who don t have access to a smartphone or tablet use the app? A: Yes. They can log in to the TransUnion App website at using their PCs or laptops. 2

5 Q: I can t find my vehicle s registration number, why is this? A: We currently have a comprehensive database for VIN s, but the reg. number information is not always available due to a number of factors. For example, the reg. number may not be available by the time we get the data from suppliers, but we are working hard at increasing the density of this data and the application is designed to learn from any VIN/reg. entries. Q: I use my registration number but the incorrect vehicle comes up. What now? A: There is a very small chance that this could happen. Because we do not have a link to the enatis system, we are not notified when someone changes a reg. number, or when that reg. number is re-allocated to a different car (as often happens in KZN and the WC). If this happens, please send a picture of your vehicles licence disk to dealersguide@transunion.co.za and we will update the records. Q: Who is enatis? A: The National Traffic Information System (enatis) is the official register for all vehicles, driving licences and contraventions. Q: What personal data do you collect about me when I use this application? A: We do not collect ANY personally identifiable data when you are using this application. We do however keep the following set of data each time the application is used: The device make The device model The operating system name The operating system version number This information is collected in order to help us track problems on particular devices as well as to generate aggregate statistics. The data will be stored and managed in accordance with the relevant South African Legislation dealing with data storage and management. Q: What is the difference between a Year of First Registration and a Year of Manufacture? A: The year of manufacture is the year the car was manufactured, as opposed to the year that it is first registered on enatis. Conceivably your car might have been made in October 2010, but you bought it new in January That makes the year of first registration as 2011, but the year of manufacture is

6 Q: Why don t you know both years? A: We know when the vehicle is manufactured, but as we do not have a connection to enatis, we do not know when the vehicle was registered. We do have other sources where we get this information from but it is not a 100% complete match. Q: Will I get estimated values? A: The values that we display are the TransUnion Auto values that you would find in the Auto Dealers Guide - Printed Version. However, you will also get Estimated Values. Estimated values are values that are not in the printed guide and are typically on vehicles that are not volume sellers. The values are then estimated by the team and not statistically derived from the market returns. Q: Can I get historical values? A: Historical values means that you would like to know what the trade and retail values were at a date in the past, as opposed to the current month that we are in. Currently you cannot view historical values, but this is part of the next version that is expected in the end of the 3rd Quarter Q: Will the app load the vehicle s optional extra s? A: The application will tell you what Factory Fitted extras were available to be fitted to that make and model during that year. You need to choose which applies to your vehicle. With regards aftermarket extras we currently do not cater for this. Q: Can I use the app to adjust for Mileage / Condition / Factory Fitted Optional Extras? A: Yes. The application by default shows the unadjusted values (as you would see in the Auto Dealers Guide - Printed Version). However you can use the handy toggles in the application to apply these extra moderators to the Trade and Retail values. Q: Will I get similar info as per the guide e.g. High, Low, No.? A: Yes, you will get what the printed guide gives you and more. You will also get specially developed indicators to warn you about the potential mileage accuracy risk as well as potential accident history risk. Q: How much does a vehicle Verification report cost? A: The vehicle Verification report is priced as per the standard billing price associated with your dealership. 4

7 Q: What payment options are available? A: This version is post paid only. You need to have a valuations and a verifications account with us and we will add it to your existing invoices. Q: Who do I contact to advertise on the app? A: You can contact us at dealersguide@transunion.co.za to obtain our rates. We have limited advertising slots available. Q: Who is TransUnion? A: As a global leader in credit information and information management services, TransUnion creates economic and competitive advantages for businesses and consumers. For businesses, TransUnion helps improve efficiency, manage risk, reduce costs and increase revenue by delivering comprehensive solutions that leverage data, advanced analytics and decisioning technology. For consumers, TransUnion provides the tools, resources and education to help manage their credit health and achieve their financial goals. Through these and other efforts, TransUnion is working to build stronger economies worldwide. Founded in 1968 and headquartered in Chicago, TransUnion reaches businesses and consumers in more than 25 countries around the world. TransUnion Auto Information Solutions is South Africa s leading provider of information solutions for the automotive industry. The company has built its reputation as the trusted source in vehicle risk intelligence over many decades, producing vehicle values for the motoring and associated industries for 50 years and vehicle verification reports for 30 years. Q: How do I contact the Dealers Guide Team? A: You can contact us via on dealersguide@transunion.co.za or telephonically on The use of the TransUnion Dealers Guide application is subject to terms and conditions accessible via the application TransUnion LLC All Rights Reserved 5

8 Auto Information Solutions Verifications Application Form Reg no.: 2000 / / 07 P.O. Box 1240, Randburg, 2125 Tel No: Fax No: Business Details: Business Name: Trading Name: Registration No.: Physical Address: Date: Vat No.: Province: Post Code: Nature of Business Operations: Description: Business Type: (Tick Option) Sole Trader: Limited: Partnership Closed Corporation (PTY) Ltd.: Contact Person: Contact Person: Position: (Please provide contact person regarding TransUnion Auto Issues) Name/(s) of Owner/Partner/Members & Their ID Number(s): Full Name: Full Name: Full Name: Full Name: ID N0.: ID N0.: ID N0.: ID N0.: Banks Details: Bank Name: Account No.: Branch Name: Branch Code: Trade References: (Submit names, telephone numbers and contact person) Tel No.: Tel No.: We declare that the above details are correct. Full Name: Duly Authorised Signatory: Date Signed:

9 Auto Information Solutions Verifications Application Form Reg no.: 2000 / / 07 P.O. Box 1240, Randburg, 2125 Tel No: Fax No: Registration Form: (Accounting & Billing purposes - Please complete using block letters.) Please complete using block letters. Business Name: Accounts Person: Physical Address: Province: Post Code: Postal Address: Postal Code: Group Association: (i.e. Barlow World, Super Group, ) Group Type: Franchised Dealer Non Franchised or Independent Dealer Affiliation: NADA (National Automobile Dealers Assoc) IDA (Independant Dealer Assoc) NONE OTHER: Product Selection: Tick Appropriate Option/(s): (Mark a cross) Verification Enquiry: Previously known as a HPI or Auto check report. This service allows subscribers to enquire as to the current status or pedigree of a vehicle. Enquiries can be made via our call centre, fax, website and webservices channels. Security Alerts: A standalone product which allows subscribers to place an Industry Alert on a specific vehicle. This alert is placed on the Verifications Enquiry Report and displayed for every enquiry made against the vehicle. Mobile Application Suite: This option allows subscribers access to the Dealers Guide Mobile Application. Please note that there is a per transaction fee levied on vehicle valuations. Company Stamp: Signature: Date:

10 Auto Information Solutions Verifications Application Form Reg no.: 2000 / / 07 P.O. Box 1240, Randburg, 2125 Tel No: Fax No: User Listing: User one: User two: User three: User four: User five: User six:

11 TERMS AND CONDITIONS OF TRANSUNION VERIFICATIONS SERVICE 1. TransUnion Auto Information Solutions ( hereinafter referred to as TUAIS ) These terms and conditions are the only terms and conditions upon which TUAIS supplies vehicle verifications ( the information ) and apply to the exclusion of all other representations, statements or agreements between TUAIS and the customer whether oral or in writing. No instruction received for the customer by TUAIS for information shall be binding on TUAIS unless and until, and to the extent, TUAIS accepts such instruction in writing. The customer undertakes to keep and maintain as strictly confidential all of the information and shall not divulge or disclose or in any manner make accessible to any person, directly or indirectly, any of the information furnished to it by TUAIS, save as may be authorized by TUAIS in writing. The customer shall not, without the prior written consent of TUAIS or any of its report, services, data or information as being a source of the information received by the customer. The customer shall pay the charges for the information as TUAIS shall for time to time determine and notify to the customer, which charges shall be payable by the customer upon receipt by it of the information. The customer shall in no circumstances be entitled to defer or withhold payment of any amounts due if any information is incomplete, inaccurate of incorrect, or for any reason whatever The customer shall not be entitled to code, assign or transfer all or any of its rights and/or obligations in terms of this agreement, save with the prior written consent of TUAIS. The terms and conditions contained herein constitute the sole record of the agreement between the customer and TUAIS. Neither party shall be bound by any representation, express or implied term, warranty, promise or the like not recorded herein or reduce to writing and signed by the parties or their representatives. No addition to, variation, or agreed cancellation of these terms and conditions shall be of any force or effect unless in writing and signed by or on behalf of the parties. No indulgence which TUAIS may grant to the customer shall constitute a waiver of any of the rights of TUAIS, which shall not thereby be precluded from exercising any rights against the customer which any rights against the customer which may have arisen in the past, or which might arise in the future. This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa. The customer agrees and consents that TUAIS shall, at its option, be entitled to institute any legal proceedings which may arise out of or in connection with this agreement in any Magistrates Court having jurisdiction, notwithstanding that the claim or value of the matter in dispute might exceed the jurisdiction of such Magistrates Court If the customer fails to pay any amount due to TUAIS, such overdue amount shall bear interest at the prime interest rate quoted by TUAIS s bankers from time to time to its customers and overdraft, calculated and compounded monthly in arrear, as certified by any manager of such bank, whose certification shall be final and binding on the customer and whose appointment is shall not be necessary to prove. TUAIS does not make any representation, nor give any warranty of guarantee of any nature whatever as to the accuracy or correctness of any information or any other aspect thereof. Without derogation form the generality of the after going, TUAIS shall not be liable for any loss, liability, expense or damage of whatsoever nature (whether direct, indirect, consequential or otherwise) suffered by the customer of any other person as a result of or which may be attributable to: The use by the customer or any other person of any of the following; Any mistake, error or omission in any of the information; Any delay in delivering or in any manner communicating the information to the information to the customer; Any failure to deliver or in any manner communicate the information to the customer; whether or not such loss, liability, expense and/or damage is caused as a result of the negligence of TUAIS, its employees, agents or representatives, or otherwise. The customer indemnifies TUAIS against any claim, which may be made against TUAIS by any person in respect of any matter.