3 UK INSURANCE KEY FACTS 3 The UK insurance industry is the third largest in the world and the largest in Europe. It is an essential part of the UK s economic strength, managing investments amounting to 26% of the UK s total net worth and contributing 10.4 billion in taxes to the Government. Employing some 290,000 people in the UK alone, the insurance industry is also one of this country s major exporters, with almost 30% of its net premium income coming from overseas business. The ABI has almost 350 members which account for some 90% of insurance premiums in the UK. On behalf of our customers, the ABI works with a variety of stakeholders. These include the Government and political parties in the UK and EU, regulators, consumer groups, the media and the general public. The ABI aims to ensure the UK insurance industry goes from strength to strength by providing high quality products and services to customers whilst continuing to be a global leader and serve the UK economy. This booklet, gives 2011 facts and figures about UK insurance and its contribution both to the economy and society.
4 4 UK INSURANCE KEY FACTS Insurance and the economy The UK insurance industry is the largest in Europe and the third largest in the world, accounting for 7% of total worldwide premium income. Breakdown of worldwide premium income by country, % 1% 1% 2% 3% 3% 3% 5% 5% 6% 7% 26% 14% United States Japan United Kingdom France Germany China Italy Canada South Korea Netherlands Switzerland Ireland Other 1 Source: Swiss Re. Sigma No 2/2010. Note that Switzerland and Ireland are not the next largest countries by premium income, but are included because, together with the Netherlands, they have more favourable tax regimes than the UK and as a result are attracting business away from the UK.
5 UK INSURANCE KEY FACTS 5 It employs some 290,000 people. 2 This is more than a quarter of all financial services jobs, and twice as many as are employed in the combined electricity, gas and water supply sectors. It is highly competitive over 1000 companies are authorised to write general insurance business in the UK, and a further 300 are authorised to write long term savings, pension and protection products. The insurance sector is responsible for investments of 1.8 trillion, equivalent to 26% of the UK s total net worth. 3 It is a major contributor to the UK s tax take. In the 2010/11 tax year the insurance industry contributed 10.4 billion in taxes, equivalent to 1.9% of total Government tax receipts. Of this, 2.7 billion was Corporation Tax and 1.6 billion was Insurance Premium Tax. 4 It is also a major exporter about 30% of its net premium income comes from overseas business, most of which is long-term business ( 46 billion). 2 Source: ONS, Economic and Labour Market Review, April 2011 and ABI. End-year This figure includes an estimate of those in auxiliary businesses (brokers, actuarial consultants etc.) which is no longer available separately from all financial services. 3 Source: ONS, Blue Book, Source: ONS, The Blue Book, 2011 edition.
6 6 UK INSURANCE KEY FACTS Insurance and its customers Almost every adult and business in the UK has involvement with the insurance industry in some way. The chart below shows, for 2010, the percentage of households with different types of insurance products, and the average annual expenditure on insurance products by those households. 5 Households buying products and the price they paid 6 % 80 2,750 2, , , , , ,250 1, Contents Motor Buildings Life Insurance Morgage Protection Personal Pension Medical Income Protection % of households with insurance Average annual household spending on insurance 5 National Statistics Crown Copyright The Expenditure and Food Survey is Crown Copyright. Figures relate to 2010, the latest available. 6 This does not include insurance provided by employers (e.g. medical cover).
7 UK INSURANCE KEY FACTS 7 Of the 26.3 million households 7 in the UK in 2011, an estimated 19.7 million households have contents insurance, and 16.6 million have buildings insurance from which 2.1 million claims were made with a total value of 3.3 billion, or the equivalent of 9.0 million per day. The pay-out for an average household fire claim was 10,200, for a theft claim it was 1,500 and for a claim following a major flood it is estimated at 30, million private vehicles were insured. 3.2 million claims were notified in 2011 resulting in payments to customers of 19.4 million each day and costing a total of 7.1 billion. 4.6 million commercial vehicles were insured. 792,000 claims were made in 2011, resulting in payments to customers of 2.2 billion. 3.7 million was paid each day to businesses on property damage, amounting to 1.4 billion in million people are covered for private healthcare, and 2.6 billion was paid to reimburse the cost of private healthcare in million was paid to customers each day for accident & health claims. 5.9 million was paid to customers each day for liability claims, such as for accidents at work, professional indemnity and injuries to the public on commercial premises, in total costing 2.2 billion in Source: ONS Families and Households, 2001 to 2011.
8 8 UK INSURANCE KEY FACTS 26.2 million travel insurance policies were bought by consumers in million claims were made in 2011, resulting in 1.1 million paid to customers each day. Customers paid an average of 24 for annual travel insurance and 35 for single trip cover. Customers making a travel insurance claim received on average 594 in Approximately 8.5 million households benefit from a variety of long-term insurance products. 5.7 million pension annuity policies are in payment, with 33.1 million paid to customers each day. 49% of the working population contribute to a pension policy million individual pension policies are in force, of which 9.6 million receive regular premiums averaging 1,131 per annum. 2.5 million people in occupational pension schemes contribute 4,236 per person on average million protection, term and whole life policies are in force. customers received benefits of around 36.8 million per day. There are 9.6 million endowment policies and investment bonds in force. investors received benefits from these policies amounting to 53.6 million per day. 8 ABI Quarterly Consumer Survey Q
9 UK INSURANCE KEY FACTS 9 D N I X V P Y M Y U Q G V T H V F M N R L K Z B P H Z P K C F V V Q S R M P E N S I O N S X J Q X T U F I P B T J G I N U J K A B S R Z D D O H Y C X E N O I S N E P E F O S X U J R E F O R M R Z Z W X A C S M Z M F L O O D I N G S V N T D T Q R S D O N U Z Y P I O O R G G U V S K V X R L Q N G M D P R O T E C T I O N T G W E B E O L T D J O M J G E S N R K M O N L N R J Q S V M H T S O P D C H N Y N T J L O Z I N F I N S U R A N C E S T K O J R U Y H H T B J G G N O P K Z A Z H R D Z P M D G E R T J T U Y Z E C O N O M Y Z G E F K D
10 10 UK INSURANCE KEY FACTS Key Issues and Statistics While the ABI carries out work across the insurance industry it has identified some key priorities for action. Motor Insurance Insurers have made an underwriting loss on private motor insurance for seventeen successive years, paying out more in customer claims and expenses than they received from customer premiums was the worst result on record. The number and cost of bodily injury claims have soared, and the ABI is working hard with Government on civil legal reform so that costs can be reduced and premiums for customers can come down. Domestic motor insurance results, m 10,000 8,000 6,000 4,000 2,000 0 (2,000) Net Written Premium Net Claims Incurred Underwriting Result
11 UK INSURANCE KEY FACTS 11 In 2011, insurers received 13.3 billion in UK motor premiums, ceded 1.7 billion in reinsurance and paid out 12.1 billion in motor claims and expenses. Insurers paid out 9.3 billion in motor claims in A motor claim was made for 14 in every 100 private cars insured and 1 in every 20 motorcycles insured in The average cost of motor claims made and paid in 2011 was 4,527. The average cost of a motor theft claim was 2,652 in Fraud In 2011, insurers detected an estimated 983 million in fraudulent general insurance claims. The ABI estimates that around 2 billion goes undetected each year, adding around 50 to the insurance premium costs of each UK household. Insurers prevented around 40 million in fraudulent long-term insurance claims. To protect honest customers the industry has invested significant resources in deterring and detecting insurance fraud and will continue to do so. This includes: The Police Insurance Fraud Enforcement Department, a specialist police unit funded by insurers which is dedicated to tackling insurance fraud. It became operational in January 2012, and in the first seven months of operations it made 120 arrests and investigated more than 8 million of suspected insurance fraud.
12 12 UK INSURANCE KEY FACTS The Insurance Fraud Bureau, a not-for-profit organisation funded by the insurance industry which is specifically focused on detecting and preventing organised and cross-industry insurance fraud. The impact of the IFB has been very positive since its launch in July 2006 with numerous arrests and tens of millions of pounds of savings for insurers and their customers. The Insurance Fraud Register in 2012 a cross-industry database funded by insurers which brings together all data on known fraudsters held across the industry, enabling insurers to weed out fraudsters who have committed fraud against other insurers in the past. Agreeing to fund a new database to be built by the DVLA which will make it much more difficult for potential fraudsters to give inaccurate information about driving entitlements and driving offences in order to get lower premiums. This is due to become operational in In 2011, insurers uncovered 138,814 fraudulent general insurance claims, or 2,670 every week. In general insurance, liability insurance saw the highest level of detected fraud as a percentage of the value of total claims (10.4%). The number of detected fraud cases in long-term insurance grew by 32% between 2010 and 2011.
13 UK INSURANCE KEY FACTS 13 Flooding Over 5 million homes in England and Wales, or one in every six homes, are at risk of flooding, and the frequency and severity of flood events is rising. Insurers have paid approximately 5 billion to households and businesses affected by flooding since The Statement of Principles agreement, which safeguards this flood cover, but not the cost of premiums, expires in June Insurers are working closely with Government to try to ensure flood insurance remains widely available and affordable to consumers in the long term. Asbestos Asbestos-related industrial disease causes terrible suffering and processing insurance claims poses particular issues due to the long period between exposure and development of the disease. Insurers are working with Government to improve compensation processes and outcomes for all UK consumers making employers liability claims. This has included establishing a support scheme to compensate people suffering from mesothelioma who are unable to trace their employer s insurer. More generally, employers liability insurance compensates employees for damage caused to them in the workplace. This covers both accidents at work and industrial diseases.
14 14 UK INSURANCE KEY FACTS Employers liability insurance results m 1,500 1, (500) Net Written Premium Net Claims Incurred Underwriting Result Insurers have made a loss on employers liability insurance for six years, paying out more in customer claims and expenses than they received in premiums. In 2011, insurers received 882 million in Employers Liability net premium and paid out 1.0 billion in claims and other expenses. In 2011, insurers paid out 744 million to compensate people who were injured at work.
15 UK INSURANCE KEY FACTS 15 D N I X V P Y M Y U Q G V T H V F M N R L K Z B P H Z P K C F V E M P L O Y E R S S I O N X J Q X T I F I P B T J G I N U J K A B A R Z D D O H Y C X E N O I S B E P E F O S X U J R E F O R I R Z Z W X A C S M Z M F L O L D I N G S V N T D T Q R S D I N U Z Y P I O O R G G U V S T V X R L Q N G M D P R O T E Y T I O N T G W E B E O L T D J O M J G E S N R K M O N L N R J Q S V M H T S O P D C H N Y N T J L O Z I N F I N S U R A N C E S T K O J R U Y H H T B J G G N O P K Z A Z H R D Z P M D G E R T J T U Y Z E C O N O M Y Z G E F K D
16 16 UK INSURANCE KEY FACTS Pension Reform and Savings The ABI has worked to help build confidence in contract-based pensions ahead of the introduction of auto-enrolment from October 2012 onwards. The number of work-based policies fell by 7% while individual policies grew by 2% between 2010 and Individual vs. work-based policies in force Policies in force 20,000 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2, Individual Work-based We are a strong supporter of automatic enrolment into employer workplace pension schemes. Unless they actively opt out, employees who have previously not been saving for their retirement will start to build up pension savings to help ensure they can have a dignified retirement.
17 UK INSURANCE KEY FACTS 17 The ABI has worked hard with Government to ensure that the legal requirements on employers are not overly burdensome. Our members are supporting employers with their new duties, such as through web-based tools to establish the eligibility of workers for auto-enrolment. It is critical that we help people merge their small pension pots to help them avoid having to keep track of lots of small pension savings accounts and the challenges of bringing them all together to provide an income stream in retirement. We have strongly supported the Government s work in this area. We believe the best way to help people is by allowing people to take their small pension pots with them as they move from job to job and are pleased that the Government sees this as their preferred method. The ABI has introduced a compulsory Code of Conduct from 2013 to help consumers make better retirement choices when they purchase an annuity to give them an income in retirement. 45.5% of new annuities were purchased through a different provider than the consumer s existing pension provider, in The average workplace or employer personal pension annual management charge has fallen to 0.77%. Auto-enrolment is estimated to bring up to 7 million new savers into pension saving by 2018.
18 18 UK INSURANCE KEY FACTS Financially Resilient Society Long-term policies in force, Policies in force (000 s) Whole Life Term Long Term Care Income Protection Critical Illness The ABI is working to encourage and support consumers to become financially resilient throughout their life. That is to manage their money to help them save and plan beyond the short term and to minimise the risk of serious financial problems. It is developing a framework for meeting the costs of care needs in old age that promotes demand and overcomes barriers for insurance and savings products. It is working with Government and other stakeholders to build a financially resilient society by ensuring the right balance of protection between the state, insurers and individuals. The ABI continues to work on proposals that will encourage and help people to plan ahead regarding their long term care.
19 UK INSURANCE KEY FACTS 19 Between 2007 and 2010 the number of long term care policies in force grew more than threefold from 14,000 to 45,000. Income protection policies in force saw the largest fall between 2007 and 2010, with a decline of 27%. Insurers as Investors Invested funds by asset class, % 15% 5% 7% 15% 14% 6% 10% 12% UK public sector securities (including gifts) UK ordinary stocks and shares Overseas ordinary stocks and shares Unit trusts Cash and other investments Overseas public sector securities Other UK company securities Other overseas company securities Property The insurance industry plays a positive role as a responsible longterm investor and the ABI is working to establish this clearly in the minds of all industry stakeholders. UK insurers have placed 14% of all of their invested assets into UK equities.
20 20 UK INSURANCE KEY FACTS The ABI aims to promote: The highest standards of corporate governance so that the long term value of companies is realised; Investment risk diversification opportunities; Transparent & effective capital markets. In order to achieve sustained growth, the ABI is looking to promote: Developments in law, regulation and market best practice to achieve sustained growth; Widening the availability of appropriate asset classes to match liabilities; The availability of finance for the real economy and economic growth.
21 UK INSURANCE KEY FACTS 21 D N I X V P Y M Y U Q G V T H V F M N R L K Z B P H Z P K C F V V Q S R M S P E N S I O N X J Q X T U F I P B C J G I N U J K A B S R Z D D O H Y C X E N O I S N E P E F R S X U J R E F O R M R Z Z W P O C S M Z M F L O O D I N G O L N T D T Q R S D O N U Z Y R V O O R G G U V S K V X R L A E G M D P R O T E C T I O N T N W E B E G O V E R N A N C E C N R K M O N L N R J Q S V M Y T S O P D C H N Y N T J L O I I N F I N S U R A N C E S T I O J R U Y H H T B J G G N O P K Z A Z H R D Z P M D G E R T J T U Y Z E C O N O M Y Z G E F K D
22 22 UK INSURANCE KEY FACTS Consumer Policy The ABI places improved consumer outcomes at the heart of its work. It is working to promote progress in and awareness of industry initiatives that improve experiences and outcomes for consumers using our industry s products. The ABI is identifying developments in reputation and consumer detriment risks and promoting solutions. We have taken an active role in the development and implementation of the Consumer Insurance Act The ABI has sought to build productive relationships with key industry and consumers bodies such as the Financial Services Authority (FSA) and Financial Ombudsman Service (FOS) to improve complaint handling and consistency of FOS decisions. We are also working with the Money Advice Service to support them in their work to increase consumer engagement. The ABI has made good progress in developing proposals for simple life assurance and savings products as a member of the Simple Products Steering Group. We are working towards proposals for simple income replacement products.
23 UK INSURANCE KEY FACTS 23 Conduct Regulation & Distribution How customers buy their insurance General Insurance 8% Long-term investments and protection 13% 40% 9% 31% 78% 12% 8% Brokers Company Agents Banks/Building Societies Direct Utilities/Retailers/Affinity Groups IFA/WOM Single Tie Non-intermediated The ABI is working alongside the new Financial Conduct Authority as it delivers on its strategic objective to make markets work well for consumers. We are working hard to help ensure that the Retail Distribution Review (RDR) is implemented smoothly and delivers the intended benefits for consumers. The ABI is also carrying out work based on the Insurance Mediation Directive II, which will lead to tighter regulation for loss adjustors, claims management companies and aggregators within the general insurance market.
24 24 UK INSURANCE KEY FACTS The broker channel is the dominant channel in general insurance, with 40% of business coming through it. IFAs or Whole of Market providers are the dominant channel among long-term insurance with 78% of the market. Solvency II Agreeing on capital management and risk framework for insurers across the EU single market is the most business-critical issue facing UK insurers. The ABI aims to ensure a balanced outcome delivering an updated capital model for insurers which does not damage insurers role as long term investors, or the UK s distinctive annuity market. This involves: Calibration set at a level that keeps insurance products at affordable prices. A smooth implementation that minimises the impact on consumers. A timetable and conditions for third party equivalence that maintain a viable capital treatment for European insurers US subsidiaries A workable capital framework for annuities A workable reporting framework.
25 UK INSURANCE KEY FACTS 25 D N I X V P Y M Y U Q G V T H V F M N R L K Z B P H Z P K C F V V Q S R M S P E N S I O N X J Q X T U F I P B T J G I N U J K A B S R Z D D O H Y C X E N O I S N E P E F O S X U J R E F O R M R Z Z W X O C S M Z M F L O O D I N G S L N T D T Q R S D O N U Z Y P V O O R G G U V S K V X R L Q E G M D P R O T E C T I O N T N W E B E O L T D J O M J G E C N R K M O N L N R J Q S V M Y T S O P D C H N Y N T J L O I I N F I N S U R A N C E S T I O J R U Y H H T B J G G N O P K Z A Z H R D Z P M D G E R T J T U Y Z E C O N O M Y Z G E F K D
26 26 UK INSURANCE KEY FACTS Contacts at the ABI Otto Thoresen Director General Shaun Flanagan Head of Statistics (from 28/11/2012) ABI Website Kelly O Brien Statistical Analyst Kelly.O Seth Williams Head of Public Affairs & Events ABI Statistics Helpdesk The ABI website is the primary means of communication between the ABI, its members and the wider community. It contains all the latest news, facts, figures and policy responses from the ABI. There is a dedicated area for ABI members where meeting papers, staff contact details and information can be found. Detailed statistics are free to members and accessed by others through subscription. If you are a non-member and would like access to our statistics please visit the Facts and Figures section on the ABI website where you can purchase the subscription package that best suits your needs. Everyone can access the latest responses to Government consultations, information for consumers, overview statistics and media stories.
28 For more information, contact: Association of British Insurers, 51 Gresham Street, London EC2V 7HQ
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