Big Data: Dangers, Rewards... with HR in the middle
|
|
- Moris Barker
- 8 years ago
- Views:
Transcription
1 Big Data: Dangers, Rewards... with HR in the middle Behind shop fronts, under office buildings, within borders of countries, a silent war is being waged. Troops are virtually surrounding our borders and protecting us from attack. In government buildings, unseen technocrats protect Government secrets. Merchants guard their markets from scammers and thieves. Health agencies keep an eagle eye out for any hint of biological threat. But you will not see these people on the streets. And whether you know it or not, you re one of the people feeding intelligence to them, all the time. Welcome to the world of Big Data, where knowing where to align your business along online advances and having staff who can utilise new tools sensibly is becoming increasingly important. What is it? Big Data is a term that has started to make its way into everyday conversation, but like all technical terms, it is going through its honeymoon period where some are treating it as the next big thing that will help solve everyone s problems. In reality, its meaning has yet to become clear to the general public. In the broadest terms, Big Data is about the huge amount of information now being collected as a by-product of everyone s online lives. For the technically-minded, big data can be thought of as, even conservatively, databases of terabytes or larger. To put that in perspective, one terabyte is around a quarter of a million digital photos. If you wanted to transport it, you would need around 1,600 CDs. The US Library of Congress printed collection could fit into two terabytes. Big Data stores include all sorts of information from where telephone calls are made to how people pay their bills, and correlations are flagged by sophisticated computer programs for further study, such as whether Tweets complaining about sickness correlate to regional disease outbreaks or if employee leave patterns correlate to stress leave claims. 1
2 Consider the case study of the analysis of Twitter streams at the launch of a product: when Apple releases a product, it monitors Twitter for market intelligence on how the product is being received by the market as well as any problems being encountered. The amount of data being generated was not merely huge, it was growing all the time and had to be analysed in real-time. In these cases, data acts like a flowing stream of indeterminate size. Automated analyses allow the company to focus on exploring potential issues flagged by the automation, and release solutions directly to the market as things are happening. Compared to traditional market research, there are several key differentiating elements: first, the data is not a fixed quantity and is constantly being added to; it is not pre-sorted or standardized; analysis has to be done in real-time; and the sheer volume of data requires much of the analysis to be automated. What it means for Human Resources For Human Resource practitioners with access to Big Data or in companies that amass it, such a database represents a range of opportunities and challenges that were not present even a few years ago. Finding people who can work with big data is proving challenging and has raised the rates of such people by 17 per cent in the last year. The need extends beyond the IT department however: issues such as statistical literacy to understand the data, the ability to critically analyse information, balance experience with statistical insights, and to apply findings is paramount. Yet research suggests less than four in ten employees have these skills. From a hiring perspective, corporations large enough to have Big Data need to consider how new employees will be able to engage with this new source of insight, and use it to effectively maintain a system of solid decision-making. Big Data also provides large or multinational Human Resources departments with opportunities to monitor the workforce in a way not possible previously. Conglomerates like McDonald s are using Big Data techniques to sort through applications and inform recruitment processes in a way that was traditionally the role of a Human Resources assistant. Big Data can also be used to monitor employee behaviour to assist in turnover and retention strategies. Like all technologies before it however, Big Data can be used to 2
3 undertake the routines, but people are still needed to make the decisions. The lesson; being open to this new technology will help define where you sit within the changes and understand the transition of the below: Table: Transition from Traditional Research to Big Data Step Traditional Big Data Formulation of question First step, the question is carefully formulated to answer a gap in knowledge A response to a flagged correlation, the researcher comes into the picture after the data is already through a first pass Identifying a sample Second step, the sample is identified as a group of people or data that will specifically provide responses to tools created to answer the research question All the data needs to be checked to see whether it is useful; a sample is more about the data that helps provide insight into the flagged correlation Collecting data Cautious, limited to the sample, directly based on the question Constantly happening, the data is chaotic and automated systems identify patterns Analysing data Using the specific information collected Using the sample of data, which is cleaned up and made into usable 3
4 information Reaching conclusions The end of the research project Like accounting, the research is a snapshot or refers to a period but data collection is ongoing Why the change? In the past, such data was much less accessible: routinely collected data on for example, purchasing behaviour was hidden away in physical files; while information on someone s lifestyle or other such indirect data needed to be collected specially in surveys or other data collection projects. Data from one organisation or department was seldom easily or cheaply accessible by another. Even with the introduction of computers, the lack of computer memory together with legal requirements to keep information such as bills and invoices physically meant that it was not until recently that general information was kept in digital form. But now it is: everything from payment information to telephone calls to Tweets is available for analysis. But with all this information comes the inability for it to be sifted through and understood quickly or easily by humans. Coupled with the pool of information growing incessantly, it provides different challenges to business intelligence analysts and executives. Big Data: Big Risks, Big Rewards Big Data can provide great success if used well. But if blindly followed or assumed to be high quality purely because there s so much of it could lead to danger. A big risk in big data is that the automation can end up providing less-experienced or less-savvy users a sense of false security; wasting effort and leading to poorly supported decisions. Commentators are talking about how not all Big Data is high-quality but this misses two- 4
5 thirds of the equation: it s not just the data that makes up a good analysis, but the question and the conclusion as well. This is particularly troublesome in an era overflowing with information; where staying on a relevant, result driven path can become clouded. People were previously critically engaging with limited information, but are now acting as passive consumers of an overflow of information. Added to that, traditional barriers such as research departments or professional editors simply don t exist to stop poor quality or even outright wrong information from gaining public exposure. Passively accepting as true whatever the computer tells you, and assuming it is true because it comes from the latest faddish term, Big Data could be disastrous in the wrong hands. Big Data means that Human Resources and Information Technology departments must work more closely together to ensure that this potentially valuable new tool is successful for business. 5
6 References Bischoff, G. big data is a big tool for the medical community in Urgent Communication online: 31 January Healy, M. Lies, damn lies and big data in Information Week, 5 November 2012 Kubick, W.R. Big data, information and meaning, vendors have developed systems for massive databases, but are we data ready? in Applied Clinical Trials, February 2012 Newman, P. Poor data quality leaves companies vulnerable, without insight in Experian QAS, online: 30 January Sanderson, M. Maximise performance with big data in Health Management Technology, January 2013 Schectman, J. Big data pay premium highest it will ever be in Wall Street Journal, online: 31 January S. Why big data doesn t always equal big insight in Information Week, 7 November 2011 Sorensen, C. The new boss: big data: companies are turning to computer programs to decide who to hire, fire and promote in Maclean s, 29 October
CYBER STREETWISE. Open for Business
CYBER STREETWISE Open for Business As digital technologies transform the way we live and work, they also change the way that business is being done. There are massive opportunities for businesses that
More informationCIC Audit Review: Experian Data Quality Enterprise Integrations. Guidance for maximising your investment in enterprise applications
CIC Audit Review: Experian Data Quality Enterprise Integrations Guidance for maximising your investment in enterprise applications February 2014 Table of contents 1. Challenge Overview 03 1.1 Experian
More informationAnalytics For Everyone - Even You
White Paper Analytics For Everyone - Even You Abstract Analytics have matured considerably in recent years, to the point that business intelligence tools are now widely accessible outside the boardroom
More informationDON T GET LOST IN THE FOG OF BIG DATA
DON T GET LOST IN THE FOG OF BIG DATA MERCER S LESSONS FOR SUCCESS IN WORKFORCE ANALYTICS If 2013 has produced a breakthrough technology phrase, it is big data, a fairly vague but forceful term that features
More informationAnalyzing Big Data: The Path to Competitive Advantage
White Paper Analyzing Big Data: The Path to Competitive Advantage by Marcia Kaplan Contents Introduction....2 How Big is Big Data?................................................................................
More information10 SMART MONEY FACTS YOU NEED TO KNOW ABOUT BUSINESS SECURITY
10 SMART MONEY FACTS YOU NEED TO KNOW ABOUT BUSINESS SECURITY In the age of connected business work follows your workforce. You now have to keep track of your company assets and employees around the clock.
More informationTaking Care of Your Company s Future: 3 Best Practices for Succession Planning
Taking Care of Your Company s Future: 3 Best Practices for Succession Planning Copyright 2008 SuccessFactors, Inc. I. Introduction More successful businesses are embracing succession planning to deepen
More informationOptimizing Network Vulnerability
SOLUTION BRIEF Adding Real-World Exposure Awareness to Vulnerability and Risk Management Optimizing Network Vulnerability Management Using RedSeal november 2011 WHITE PAPER RedSeal Networks, Inc. 3965
More informationBusiness Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement
white paper Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement»» Summary For business intelligence analysts the era
More informationThe metrics that matter
WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to
More informationIntegrated Learning and Performance
Integrated Learning and Performance EXECUTIVE SUMMARY In today s Age of Talent, Enterprise Learning and Talent Management have become key factors in organizations strategic competitiveness. The tight labor
More informationWhy Modern B2B Marketers Need Predictive Marketing
Why Modern B2B Marketers Need Predictive Marketing Sponsored by www.raabassociatesinc.com info@raabassociatesinc.com www.mintigo.com info@mintigo.com Introduction Marketers have used predictive modeling
More informationBig Data, Big Mess: Sound Cyber Risk Intelligence through Complete Context
Big Data, Big Mess: Sound Cyber Risk Intelligence through Complete Context Introduction When it comes to cybersecurity, perhaps nothing has been as highly touted as the answer to every executive s prayers
More informationHow ethical are you? Do you know everything employee
INTRODUCTION How ethical are you? Do you know everything employee ethics involves? It s more crucial than ever to have an ethical workplace, and you should know how to handle common ethical dilemmas you
More informationData Management Survey IN ASSOCIATION WITH
Data Management Survey IN ASSOCIATION WITH Techworld Data Management Survey in association with IBM Many firms struggle to effectively control the management and circulation of their business data. The
More informationPreparing for and coping with a crisis online. White Paper 2 Crisis management in a digital world
Contents 3 6 11 16 19 Introduction Preparing for a crisis During a crisis After the crisis About The Partners Group 2 In the new world of social media and mobile technology, communication is instantaneous,
More informationDecisioning for Telecom Customer Intimacy. Experian Telecom Analytics
Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures from heightened
More informationTechnology Futures Stay just a little bit longer. Prepared by Paul Scott, Dimension Data UK
Technology Futures Stay just a little bit longer Prepared by Paul Scott, Dimension Data UK 70% of the cost of running contact centres is related to the people who work there - the agents or customer services
More informationThe Connected CFO a company s secret silver bullet?
a company s secret silver bullet? Imagine if the Chief Financial Officer (CFO) had a real-time dashboard of the business that automatically alerted him or her to specific triggers about the financial performance
More informationCUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING
WWW.HSO.COM The rise of CRM and how it s transforming business interactions CUSTOMER RELATIONSHIP MANAGEMENT FOR MANUFACTURING Why customer loyalty pays dividends Delivering a personal experience Unsurprisingly,
More informationStrategic human resource management toolkit
19 205 Strategic human resource management toolkit The purpose of the toolkit is to provide the basis for conducting a strategic review of human resource management practices in order to develop and implement
More informationOnboarding Your Guide to Retaining Your New Employees
Onboarding Your Guide to Retaining Your New Employees Welcome Aboard! Onboarding New Employees to the National Oceanic And Atmospheric Administration: A Guide to Early Success New employees that are brought
More informationManaging Customer. Relationships
Managing Customer Relationships A guide to help you identify a range of areas to address in order to get the most from your relationships with your customers Managing customer relationships should be seen
More informationTHE GUIDE TO SOCIAL MEDIA RECRUITMENT
THE GUIDE TO SOCIAL MEDIA RECRUITMENT The advantages of social media and web 2.0 technologies are now becoming evident across all aspects of organisational talent management processes; however the advantages
More informationAt a recent industry conference, global
Harnessing Big Data to Improve Customer Service By Marty Tibbitts The goal is to apply analytics methods that move beyond customer satisfaction to nurturing customer loyalty by more deeply understanding
More informationThe Business Owner s Guide to Selecting CRM
The Business Owner s Guide to Selecting CRM A Publication www.collierpickard.co.uk Ltd 2014 Customer Relationship Management Many organisations turn to CRM for one of two primary reasons: They re in growth
More informationSITUATIONAL AWARENESS MITIGATE CYBERTHREATS
Gaining the SITUATIONAL AWARENESS needed to MITIGATE CYBERTHREATS Industry Perspective EXECUTIVE SUMMARY To become more resilient against cyberthreats, agencies must improve visibility and understand events
More informationOnline performance management: know the four key benefits
Head Light Ltd 2104 3000 Hillswood Drive, Hillswood Business Park, Chertsey KT16 0RS T: +44 (0)1932 895311 www.head-light.co.uk Ian Lee-Emery, Managing Director, explores the benefits to the organization
More informationThe cross-channel insight imperative
The cross-channel insight imperative Why today s hyper-connected consumer means having a crosschannel consumer classification is more important than ever. An Experian Marketing Services white paper A changing
More informationIntegrating Newcomers into The Workplace. 6-17-2015 Presented by Tonya Syvitski
Integrating Newcomers into The Workplace 6-17-2015 Presented by Tonya Syvitski Mixing what employers already know with the perspective of integrating new comers into their Canadian workforce Objective
More informationImproving Employee Satisfaction in Healthcare through Effective Employee Performance Management
Improving Employee Satisfaction in Healthcare through Effective Employee Performance Management Introduction The following quotes are comments made by HR professionals from U.S. healthcare providers who
More informationFollow us: #LINKUS13. Talent Analytics: Big Data Benchmarks, Big Picture Answers
Follow us: #LINKUS13 Talent Analytics: Big Data Benchmarks, Big Picture Answers Follow us: #LINKUS13 Presenters Jeff Facteau, Ph.D. VP, Professional Services, SHL Michael Griffin Executive Director, HR
More informationThe Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS
The Complete Guide to CUSTOM FIELD SERVICE APPLICATIONS Copyright 2014 Published by Art & Logic All rights reserved. Except as permitted under U.S. Copyright Act of 1976, no part of this publication may
More information0845 345 3300 tellmemore@theaccessgroup.com www.theaccessgroup.com TIME, MONEY & TALENT. The Blackhole of Professional Services
0845 345 3300 tellmemore@theaccessgroup.com www.theaccessgroup.com TIME, MONEY & TALENT The Blackhole of Professional Services Executive summary Businesses have faced an uphill battle in recent years.
More informationSummary Report. Best Practices for Driving Employee Performance. Taleo Business Edition. All rights reserved.
Summary Report Best Practices for Driving Employee Performance Taleo Business Edition. All rights reserved. TABLE OF CONTENTS I. Introduction... 4 II. Goal Management... 5 III. Performance Reviews... 6
More informationCEOP Relationship Management Strategy
Making every child child matter matter... everywhere... everywhere CEOP Relationship Management Strategy Breaking down the barriers to understanding child sexual exploitation Child Exploitation and Online
More informationChoosing Your ILS Partners. Making the Most of Your Online Advertising Budget
TM Choosing Your ILS Partners Making the Most of Your Online Advertising Budget Choosing Your ILS Partners Making the Most of Your Online Advertising Budget CONTENT Traffic and Leads... 1 User Experience...
More informationBig Data and Analytics
INSIDE TRACK Analyst commentary with a real-world edge Big Data and Analytics Dazzling new solutions or irritating new hype? By Tony Lock, November 2012 Originally published on http://www.theregister.co.uk/
More informationBig Data Integration: A Buyer's Guide
SEPTEMBER 2013 Buyer s Guide to Big Data Integration Sponsored by Contents Introduction 1 Challenges of Big Data Integration: New and Old 1 What You Need for Big Data Integration 3 Preferred Technology
More informationAddressing the challenges of Performance Management. part of our We think series
Addressing the challenges of Performance Management part of our We think series Contents Contents 2 The Return on Investment in Performance Management 3 The challenges of effective Performance Management
More informationWhere Business Intelligence Falls Short
WHITE PAPER May 20 Where Business Intelligence Falls Short The Hidden Value in Your Total Cost to Produce By David Gustovich and Michael Anthony IQity, LLC Today s business environment offers unique challenges:
More informationWhy you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd
Why you really do need to consider a WMS? - A white paper by Clydebuilt Business Solutions Ltd Why you really do need to consider a Warehouse Management System? Times are changing and more often than not
More informationAn Employee Centric Approach To HR Employee Experience Journey Mapping (EXJM)
An Employee Centric Approach To HR Employee Experience Journey Mapping (EXJM) Table of ConTenTs 03 Executive Summary 04 We re all on a journey... 04 More of the same from HR isn t going to cut it 07 Does
More informationRecruitment and Selection
Recruitment and Selection The recruitment and selection belongs to value added HR Processes. The recruitment is about: the ability of the organization to source new employees, to keep the organization
More informationAgile for Project and Programme Managers
Agile for Project and Programme Managers Author Melanie Franklin Director Agile Change Management Limited Introduction I am involved in a mixture of assignments for different organisations across Europe
More informationBig data, big opportunities. Your digital guide to people analytics. www.thomasinternational.net
Big data, big opportunities Your digital guide to people analytics www.thomasinternational.net Although big data has become one of the most used buzzwords in the business world today, it is still a new
More informationFocusing on you. Focusing on the future.
Focusing on you. Focusing on the future. Talk to JAM now on 0800 211 8877 www.jamrecruitment.co.uk Powerful RPO solutions from JAM Recruitment Future Great recruitment is incredibly powerful. It can change
More informationSorting out SIEM strategy Five step guide to full security information visibility and controlled threat management
Sorting out SIEM strategy Five step guide to full security information visibility and controlled threat management This guide will show you how a properly implemented and managed SIEM solution can solve
More informationSTRATEGIC WORKFORCE PLANNING LATEST TRENDS AND LEADING PRACTICE EXAMPLES
STRATEGIC WORKFORCE PLANNING LATEST TRENDS AND LEADING PRACTICE EXAMPLES BERLIN, 21 MAY 2015 Julia Howes Mercer Workforce Analytics & Planning A WORKFORCE TSUNAMI IS APPROACHING COPYRIGHT MERCER 2015 STRATEGIC
More informationWill regional talent management practices keep up with the global pace?
Will regional talent management practices keep up with the global pace? A STUDY BY It s through employees that the organisation learns fast to turn around challenges and unpredictability into opportunities
More informationTalent Management Trends in 2013 Survey Report CORNERSTONE INSIGHTS
Talent Management Trends in 2013 Survey Report CORNERSTONE INSIGHTS Talent Management Survey Between April and July 2013, Inbox Insight conducted and collated the results of a Talent Management Survey
More informationHarness the power of data to drive marketing ROI
Harness the power of data to drive marketing ROI I need to get better results from my marketing......and improve my return on investment. Are you directing spend where it ll have the greatest effect? MAKING
More informationMAXIMUM PROTECTION, MINIMUM DOWNTIME
MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is
More informationThe 9 Ugliest Mistakes Made with Data Backup and How to Avoid Them
The 9 Ugliest Mistakes Made with Data Backup and How to Avoid Them If your data is important to your business and you cannot afford to have your operations halted for days even weeks due to data loss or
More informationThe New Way to Work Together
Getting to know The New Way to Work Together SharePoint is about giving you and the people you work with a better way to get things done together. That means your content is stored and organized in one
More informationThink about health and safety. What elected members of local authorities need to know
Think about health and safety What elected members of local authorities need to know What does health and safety mean to you? This? Remember that there s much more to health and safety Why think about
More informationOperations Excellence in Professional Services Firms
Operations Excellence in Professional Services Firms Published by KENNEDY KENNEDY Consulting Research Consulting Research & Advisory & Advisory Sponsored by Table of Contents Introduction... 3 Market Challenges
More informationSolutions overview. Inspiring talent management. Solutions insight. Inspiring talent management
Solutions overview Inspiring talent management Solutions insight Inspiring talent management Inspiring talent management Intuitive technology that people love to use Lumesse is the only global company
More informationSocial Media- tips for use and development Useful tips & things to avoid when using social media to promote a Charity.
Social Media- tips for use and development Useful tips & things to avoid when using social media to promote a Charity. This is compilation of some of the advice and guidance found online to help organisations
More informationWell-Being, resilience and a new psychological contract
Well-Being, resilience and a new psychological contract Ryan Tahmassebi, Business Psychologist, Robertson Cooper In thinking about well-being, many organisations find their starting point in a particular
More informationNetwork Security Monitoring: Looking Beyond the Network
1 Network Security Monitoring: Looking Beyond the Network Ian R. J. Burke: GCIH, GCFA, EC/SA, CEH, LPT iburke@headwallsecurity.com iburke@middlebury.edu February 8, 2011 2 Abstract Network security monitoring
More informationSecure Thinking Bigger Data. Bigger risk?
Secure Thinking Bigger Data. Bigger risk? MALWARE HACKERS REPUTATION PROTECTION RISK THEFT There has always been data. What is different now is the scale and speed of data growth. Every day we create 2.5
More informationTen Mistakes to Avoid
EXCLUSIVELY FOR TDWI PREMIUM MEMBERS TDWI RESEARCH SECOND QUARTER 2014 Ten Mistakes to Avoid In Big Data Analytics Projects By Fern Halper tdwi.org Ten Mistakes to Avoid In Big Data Analytics Projects
More informationYour asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified.
Asset management Your asset is your business. The more challenging the economy, the more valuable the asset becomes. Decisions are magnified. Risk is amplified. Data is about more than numbers. It tells
More informationNavigating Big Data business analytics
mwd a d v i s o r s Navigating Big Data business analytics Helena Schwenk A special report prepared for Actuate May 2013 This report is the third in a series and focuses principally on explaining what
More informationThe Top 9 Ways to Increase Your Customer Loyalty
Follow these and enjoy an immediate lift in the loyalty of your customers By Kyle LaMalfa Loyalty Expert and Allegiance Best Practices Manager What is the Key to Business Success? Every company executive
More informationGETTING REAL ABOUT SECURITY MANAGEMENT AND "BIG DATA"
GETTING REAL ABOUT SECURITY MANAGEMENT AND "BIG DATA" A Roadmap for "Big Data" in Security Analytics ESSENTIALS This paper examines: Escalating complexity of the security management environment, from threats
More informationPrescriptive Analytics. A business guide
Prescriptive Analytics A business guide May 2014 Contents 3 The Business Value of Prescriptive Analytics 4 What is Prescriptive Analytics? 6 Prescriptive Analytics Methods 7 Integration 8 Business Applications
More informationUnderstanding the Value of In-Memory in the IT Landscape
February 2012 Understing the Value of In-Memory in Sponsored by QlikView Contents The Many Faces of In-Memory 1 The Meaning of In-Memory 2 The Data Analysis Value Chain Your Goals 3 Mapping Vendors to
More informationExperian Cross Channel Marketing Platform. Managing campaigns and reaching consumers in real time
Experian Cross Channel Marketing Platform Managing campaigns and reaching consumers in real time The relationship between brands and customers has fundamentally changed. Whereas once there was equilibrium
More informationA. IDENTIFY YOUR CONTACTS
NETWORKING MEETING An Informational Meeting or Networking Appointment is an opportunity to spend time with someone who is a professional in a career field of interest to you. It can help you build your
More informationPreempting Business Risk with RSA SIEM and CORE Security Predictive Security Intelligence Solutions
Preempting Business Risk with RSA SIEM and CORE Security Predictive Security Intelligence Solutions CORE Security +1 617.399-6980 info@coresecurity.com www.coresecurity.com blog.coresecurity.com Preempting
More informationThe State of SEO. within Retail Ecommerce Research Report. August 2014. www.onehydra.com
The State of SEO within Retail Ecommerce Research Report August 2014 www.onehydra.com Something s not quite right in SEO I don t think there s an ecommerce business in the world today that doesn t want,
More informationCall Center Analytics Revealed
Call Center Analytics Revealed Why Technology is not Your Actionable Business Intelligence Panacea Customer Relationship Metrics 1 Dr. Jodie Monger is the president of Customer Relationship Metrics and
More informationTo find out more, please contact your Capita consultant or visit www.capita.co.uk/employeebenefits
assure Delivering DC health excellence benefits excellence self- sustaining Good broking alone is not enough to deliver lasting value. There is substantial evidence to confirm that employees value highly
More informationMalware isn t The only Threat on Your Endpoints
Malware isn t The only Threat on Your Endpoints Key Themes The cyber-threat landscape has Overview Cybersecurity has gained a much higher profile over the changed, and so have the past few years, thanks
More informationSome Myths and Realities
Customer Relationship Management Some Myths and Realities By Pierre Chenet According to Buttle(1), CRM is widely misunderstood by Marketing Management and seriously misrepresented by software houses. Companies
More informationSORTING OUT YOUR SIEM STRATEGY:
SORTING OUT YOUR SIEM STRATEGY: FIVE-STEP GUIDE TO TO FULL SECURITY INFORMATION VISIBILITY AND CONTROLLED THREAT MANAGEMENT INTRODUCTION It s your business to know what is happening on your network. Visibility
More informationHuman Resources Programs & Business Climate Survey Results. January 2014
Human Resources Programs & Business Climate Survey Results January 2014 Presented by: SBANE 1601 Trapelo Road, Suite 212 Waltham, MA 02451 (781) 890-9070 www.sbane.org Insight Performance, Inc. 990 Washington
More informationLearning and Analytics: Business Briefing
Business Briefing SUCCESSFACTORS / Business Briefing : Business Briefing Why learning with analytics bridges the gaps in your workforce s capabilities, improves performance and delivers a quantifiable
More informationYour complete guide to Cloud Computing
Your complete guide to Cloud Computing 1 Doc V1.0 Dec 2013 Table of Contents Hosted Desk- 3 The Cloud and Cloud Computing... 4 The benefits of Cloud Solutions 6 The Cloud is Growing - Rapidly 7 Resolving
More informationINTRUSION PREVENTION AND EXPERT SYSTEMS
INTRUSION PREVENTION AND EXPERT SYSTEMS By Avi Chesla avic@v-secure.com Introduction Over the past few years, the market has developed new expectations from the security industry, especially from the intrusion
More informationTALENT MANAGEMENT A LINK TO BUSINESS STRATEGY
TALENT MANAGEMENT A LINK TO BUSINESS STRATEGY Lets talk strategy Lets talk Value Creation/ Value Drivers 2 The Key Question????? What are the key value drivers/ thematic areas in our organizations? What
More informationAsk the Customer Experience Experts
1 Ask the Customer Experience Experts How the sum of all experiences impacts the bottom line How would you define customer experience? Is it the same as customer service? Does it refer to an interaction
More informationPrevent cyber attacks. SEE. what you are missing. Netw rk Infrastructure Security Management
Prevent cyber attacks. SEE what you are missing. See Your Network MAP. Prevent Cyber Attacks. Driven by the need to support evolving business objectives, enterprise IT infrastructures have grown increasingly
More informationInterview: Professor Adrian Payne. Handbook of CRM: Achieving Excellence in Customer Management.
Interview: Handbook of CRM: Achieving Excellence in Customer Management. Hello, this is Steve Macaulay from Cranfield School of Management. I am here today to discuss with his book Handbook of CRM: Achieving
More informationBenton County Fair Trade Show Marketing Tips
Benton County Fair Trade Show Marketing Tips Participating in county fairs offers significant opportunities for gaining new customers, making key contacts, and exposure to potential vendors and distributors.
More informationIT & Small Businesses. It can help grow your small business and cut cost where you never thought possible.
It can help grow your small business and cut cost where you never thought possible. Contents Introduction Cutting Cost Saving Time Creating a Competitive Advantages Conclusion 3 4 9 12 13 2 Title of the
More informationTHE GENIUS OF DATA: MAKING INTELLIGENT SECURITY A REALITY
THE GENIUS OF DATA: MAKING INTELLIGENT SECURITY A REALITY MAKING INTELLIGENT SECURITY A REALITY THE DATA-DRIVEN REVOLUTION THE SCALE OF THE CHALLENGE Cybercriminals and information security professionals
More informationCyber Security Evolved
Cyber Security Evolved Aware Cyber threats are many, varied and always evolving Being aware is knowing what is going on so you can figure out what to do. The challenge is to know which cyber threats are
More informationUsing Business Intelligence to navigate in stormy times: an SME's Guide. A White Paper by Pegasus Software
Using Business Intelligence to navigate in stormy times: an SME's Guide A White Paper by Pegasus Software Understanding the challenge According to the Office of National Statistics (ONS), the UK is officially
More informationBig Data. Donald Kossmann & Nesime Tatbul Systems Group ETH Zurich
Big Data Donald Kossmann & Nesime Tatbul Systems Group ETH Zurich Goal of Today What is Big Data? introduce all major buzz words What is not Big Data? get a feeling for opportunities & limitations Answering
More informationVirtual Patch Management Offers Automation, Availability, and Cost Benefits Date: June 2013 Author: Jon Oltsik, Senior Principal Analyst
ESG Brief Virtual Patch Management Offers Automation, Availability, and Cost Benefits Date: June 2013 Author: Jon Oltsik, Senior Principal Analyst Abstract: Timely patch management is a security best practice,
More informationBUILDING A BUSINESS CASE FOR PERFORMANCE & DEVELOPMENT PLANNING (PDP) SYSTEMS
iedex online ty Ltd ABN 65 081 927 513 BUILDING A BUSINESS CASE FOR ERFORMANCE & DEVELOMENT LANNING (D) SYSTEMS iedex ty Ltd 2/17 Raglan Street South Melbourne VIC 3205 hone : (03) 9696 1222 Fax: (03)
More informationThe Future of Customer Engagement. Rusty Warner, Vice President Product Marketing Alterian
The Future of Customer Engagement Rusty Warner, Vice President Product Marketing Alterian The Future of Customer Engagement Where Is Marketing Headed? How Do We Get There? Who Is Doing it Right? What Happens
More informationNCS 330. Information Assurance Policies, Ethics and Disaster Recovery. NYC University Polices and Standards 4/15/15.
NCS 330 Information Assurance Policies, Ethics and Disaster Recovery NYC University Polices and Standards 4/15/15 Jess Yanarella Table of Contents: Introduction: Part One: Risk Analysis Threats Vulnerabilities
More informationOld enough to know better?
Old enough to know better? The effect of new anti-ageism legislation on hiring and HR practices A white paper produced by specialist employment lawyers, Glovers, in association with Nigel Lynn G L O V
More informationTips to ensuring the success of big data analytics initiatives
Tips to ensuring the success of big data Big data analytics is hot. Read any IT publication or website and you ll see business intelligence (BI) vendors and their systems integration partners pitching
More information