Clinical Response Innovation by Samsung. A simple, flexible and secure solution for mobile communications in healthcare

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1 Clinical Response Innovation by Samsung A simple, flexible and secure solution for mobile communications in healthcare

2 Innovating healthcare with enhanced communication technologies. Create a reliable, secure mobile healthcare environment Advances in today's mobile communications are changing the way people connect with each other. Innovations in mobile technology and reliable wireless networks are enabling people and businesses to be connected whenever and wherever they want quicker than ever before. With the proliferation of smart devices, users can benefit from greater functionalities that aid them in communicating efficiently and effectively. The transition to these new technologies is especially evident in the healthcare industry. Communication plays a key function in the workflow of healthcare, in which fast information exchange and agile response equates to saving more lives. By implementing smart communication technologies, healthcare providers can pay closer attention and provide the right care to patients in a more efficient and responsive manner. Many progressive hospitals around the world have adopted or are actively looking into implementing advanced communication methods to replace devices such as pagers, seeking an alternative to lessen response times and improve patient care. Partner with a technology leader to integrate smart devices into a secure mobile healthcare environment Samsung provides an end-to-end mobile device solution built on a foundation of strong technological leadership and solutions from a network of valued partners from Samsung Enterprise Alliance Program (SEAP). From a security solution and mobile devices to world-class service support, Samsung mobile healthcare offerings provide the medical industry with the following: An innovative healthcare solution. Samsung has partnered with CellTrust to bring you SecureSMS PULSE, HIPAA-compliant messaging and smart pager technology for mobile devices. A full suite of Samsung mobile devices. Samsung offers a comprehensive line of mobile devices compatible with various operating systems, usage needs and price points. Mobile Care Pack for healthcare. Samsung provides extensive service packages that cover device breakage and outages with loaner devices to ensure personnel are always connected 24/7. A crucial consideration for adopting smart mobile communication devices is the protection of patient healthcare information. When healthcare personnel communicate highly sensitive information regarding patients health conditions, it must occur over secure channels and on secure devices. With this in mind, many hospitals require devices that are equipped with functions ensuring secure transmission of important healthcare data in order to comply with the Health Insurance Portability and Accountability Act (HIPAA). Therefore, today's smart devices must offer healthcare professionals 73% YES 27% NO the ability to receive and send text messages almost instantly, without security concerns. Paging callbacks to answering services becomes unnecessary, which in turn, can dramatically decrease the chances of miscommunication of information. Plus, text conversations can be recorded and tracked in the event there is a need to reference the communication. Figure 1. When surveyed, 72.5 percent of respondents believe secure texting will replace pagers in the next three years. As a result of this shift in the healthcare trend, many statistics have shown that healthcare professionals overwhelmingly prefer communicating using smart devices rather than pagers to assist them in staying compliant with HIPAA guidelines. When surveyed, 72.5 percent of respondents believe secure texting will replace pagers within the next three years. 1 2

3 Improve patient care delivery with secure, real-time communications. Text with confidence using a superior, market-tested security solution Through SEAP, Samsung has partnered with CellTrust to offer SecureSMS PULSE, a robust mobile communication solution that includes secure messaging and smart pager technology. This market-tested solution is engineered specifically for the healthcare industry to overcome the challenges antiquated pagers present. When using SecureSMS PULSE with smartphones, your staff no longer has to be concerned about weak or dropped signals nor reliance on an answering service and clinician callback. You now have proof of delivery, traceability and audit control capabilities. SecureSMS PULSE is comprised of the following features: Secure Mobile Information Management (SMIM) Platform SecureSMS Gateway Healthcare Communication Integration Server (HCCIS) PULSE Operator/Nursing Portal A suite of secure mobile apps for smartphones Designed to support HIPAA-compliant messaging Your medical staff can feel confident that their communications and critical patient health information are secure thanks to the HCCIS which is designed to support HIPAA compliance. Embedded within the CellTrust SecureCORE, the HCCIS provides direct access to CellTrust's own secure global Short Message Service (SMS) gateway. Critical communication is rapidly transmitted and each message type is archived, simplifying data tracking. What's more, Electronic Protected Health Information (ephi) is kept secure inside and outside the environment, while in transit and at rest. Simply put, HCCIS enables medical staff to securely communicate patient information through messaging, such as two-way paging, SMS/text messaging, voice calls and using a user-friendly, interactive web-based Operator/Nursing Portal with Microsoft ActiveSync technology. Network administrators have full control of all corporate devices, including remote wiping, inactivity timeouts and the length of time messages are stored on devices. Each bit of SecureSMS PULSE communication that transfers through the HCCIS is made available as Software as a Service (SaaS) or CellTrust Healthcare Appliance. Security is further enhanced by requiring device registration through a twofactor authentication method, verifying the device and user. Application Programming Interfaces (APIs) are also available for integration with third-party-connected care providers. Interactive communication in real-time When a medical emergency arises, response time is critical and interactive, real-time communication between doctors and staff can mean the difference between life and death. With SecureSMS PULSE, you will experience enhanced mobility and faster response time to quickly address patients' needs through efficient communications and workflow among hospital staff. With the user-friendly, interactive, webbased Operator/Nursing Portals, healthcare professionals can quickly communicate patient information through secure SMS/ text messages and . Using ActiveSync or Lightweight Directory Access Protocol (LDAP) technology, medical personnel are simply a click away and can inform staff if the person is available in real-time. Using smart pager technology, time, money and lives can be saved with twoway secure messaging. Valuable time is no longer wasted waiting for a doctor to call into an answering service and then a nurse to convey instructions. Patient needs are addressed almost immediately and communicated directly to the caregiver at the patient's bedside. On-device and webportal interfaces provide intuitive, swift access while group contact management simplifies broadcasting time-sensitive messages to key personnel virtually immediately. A 4-digit code enables instantaneous priority routing. Reliable, high-level communication SecureSMS PULSE enlists a robust patentpending technology that delivers one of the highest levels of communication reliability in the healthcare industry. Using DATA/ WiFi* and the Telecommunications Critical Control Channel (TCCC), a constant and dependable connection can be maintained to compensate for hospital communication dead spots. Resilient messaging is also provided, ensuring timely messages are delivered to the right person at the correct time. If a signal is weak or the recipient is in a dead zone, communications are routed through multiple channels for redundancy and failover. The sender also receives confirmation on the mobile device that the message was delivered, opened and/or deleted. In addition, communication records are archived for future use, if needed. * Devices using WiFi Connections may be vulnerable to unauthorized attempts at accessing data and software stored on the device. 3

4 Send and receive messages fast with Samsung mobile devices optimized for healthcare. Equip hospital staff with the latest in mobile devices for seamless message delivery Samsung provides healthcare facilities with a full suite of mobile devices specifically tailored to medical needs for a seamless, easyto-use mobile environment. These innovative devices enable staff, including doctors, nurses and administrators, to communicate with each other on the go, 24/7. Plus, the staff can choose the device that best serves their diverse needs. Samsung's robust mobile healthcare solution includes the following powerful smart devices: A suite of powerful smart devices ruggedized and specifically optimized for industry usage When emergencies occur, they are often not under the most desirable conditions or environments. But doctors and emergency medical personnel must be able to answer the call anywhere to respond to patients' critical needs. These rugged devices, such as Samsung GALAXY Rugby Pro and Samsung GALAXY S4 Active, are equipped to take whatever the environment throws at them. With protection against water and dust, they are ready to perform reliably and productively in unpredictable situations whenever and wherever the medical emergency arises. These devices are also available at affordable price points for budget-conscious hospitals. View content with greater readability with large-screen Samsung GALAXY Note 2 and Samsung GALAXY Note 3 devices Samsung GALAXY Note devices feature large, Full High Definition (FHD) screens and multi-window capabilities. These mobile devices are the preferred choice for personnel who want better readability, such as senior medical staff, or anyone who wants easier multitasking functionality. Plus, the included Samsung S Pen offers easy, effective digital note taking with a true to life pen and paper writing experience. High-quality recording options add even more versatility and functionality. Samsung GALAXY Gear optional wearable device enables instant, real-time communication access 24/7 Medical personnel can quickly and easily respond to alerts, notifications and messages with this always-connected, handsfree, wearable option. Commands respond to the sound of your voice through the built-in speaker. You also have instant access to notifications at a glance without unlocking or opening the message or applications. As an added bonus, you can instantly capture the moment with the instant video or photo feature and create speech to text memos. These are invaluable hands-free tools for hospital staff, particularly in the emergency room. Figure 3. Samsung GALAXY devices combined with GALAXY Gear enable hands-free communication for quick and easy response to alerts. Figure 2. Water and dust resistant, Samsung GALAXY S4 Active is ideal for use in less than optimal environments. Enjoy higher performance and better portability with Samsung GALAXY S4 and Samsung GALAXY S4 Mini These compact, yet high-performing mobile devices give medical staff the power to communicate and collaborate more effectively. Plus, they offer the best portability with their convenient sizes. Battery Value Pack detachable battery accessory for critical, always-connected business needs For those personnel whose job makes it critical that their mobile devices are always connected, the Battery Value Pack keeps them up and running 24/7. The pack includes an extra battery kit with a charging station so the user can replace low batteries instantly and recharge the dead one without any down time. This feature eliminates the inconvenience of finding a charging station away from their work area to recharge. Plus, they can charge extra batteries in advance at any hospital charging station. 4

5 Ensure business continuity with Samsung Mobile Care Pack. Ensure uninterrupted communication with Samsung Mobile Care Pack Samsung is keenly aware of the critical importance of healthcare personnel remaining in constant communication with each other around the clock. When lives are held in the balance, nothing is more important than clear lines of communication between doctors, the support staff and the patient. That's why Samsung has included the Mobile Care Pack in this solution, which protects devices with various service packages for increased efficiency. With the Mobile Care Pack, healthcare facilities can be assured of receiving flexible and convenient device protection, enabling their facilities to continue to run smoothly, even in the face of unforeseen events. Manage your maintenance costs while ensuring uninterrupted communication with Samsung Mobile Care Pack. With constant use, and sometimes under less than ideal conditions, mobile devices can wear out or become damaged. But, the Mobile Care Pack provides a wide range of services to keep your staff's mobile devices up and on without interruptions. Services include: Extended Warranty Accidental Damage from Handling Advanced Exchange Service Remote Care Service By implementing the Mobile Care Pack, you can effectively manage your maintenance cost while ensuring continued communication with Samsung's swap service, which boasts a prompt response time. If a device goes down, it is replaced quickly. What's more, you can choose the warranty services that best suits your hospital's specific needs. Extended Warranty Extends the warranty period Accidental Damage from Handling Covers accidental damage such as accidental breakage, water damage and drops in the emergency field Advanced Exchange Service Ensures communication continuity Remote Care Service Provides services that help eliminate the time waiting for repair of the devices Figure 4. Samsung Mobile Care Pack provides these high-level services to keep your communication channels up and operating continuously. 5

6 Innovative clinical response system for delivering better healthcare. Features and benefits CellTrust SecureSMS PULSE Samsung mobile devices Benefits Enterprise-level security developed with HIPAA compliance in mind. Powerful, portable messaging, calling and note taking devices for always-connected communication. Transform the way your medical staff communicates with efficient, secure mobile technology Samsung is committed to providing healthcare institutions with seamless, secure and comprehensive communication tools to help staff respond quickly to patient needs. This commitment is evident in its partnership with CellTrust, a leading healthcare solutions provider, offering enterprise-level encryption. Mobile Care Pack Extended warranty, Accidental Damage from Handling, Advanced Exchange Service and Remote Care Service. Samsung's diverse mobile device offerings, suited for various hospital situations and equipped with CellTrust's SecureSMS PULSE HIPAAcompliant solution, give doctors and support staff secure, powerful and interactive communication tools. HIPAA compliance also helps reduce administration costs. With a mobile device in hand, staff can send and receive text messages and deliver quality care to patients when and where it is needed, quickly and securely. To ensure uninterrupted communications, Samsung also offers reliable service through their Mobile Care Pack. A complete set of service packages is available to help healthcare institutions keep its lines of communication always open. From swap services and extended, customizable warranties to remote care service and more, you can rest assured knowing Samsung has you covered every step of the way. 6

7 Legal and additional information About Samsung Electronics Co., Ltd. Samsung Electronics Co., Ltd. is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of televisions, smartphones, personal computers, printers, cameras, home appliances, LTE systems, medical devices, semiconductors and LED solutions. We employ 236,000 people across 79 countries with annual sales of US$187.8 billion. To discover more, please visit For more information For more information about Samsung Healthcare Offerings, visit Copyright 2013 Samsung Electronics Co., Ltd. All rights reserved. Samsung, GALAXY Note 2, GALAXY Note 3, GALAXY S4, GALAXY S4 Active, GALAXY S4 Mini and GALAXY Rugby Pro are trademarks or registered trademark of Samsung Electronics Co., Ltd. Specifications and designs are subject to change without notice. Nonmetric weights and measurements are approximate. All data were deemed correct at time of creation. Samsung is not liable for errors or omissions. All brand, product, service names and logos are trademarks and/ or registered trademarks of their respective owners and are hereby recognized and acknowledged. ActiveSync is a registered trademark of Microsoft Corporation in the United States and other countries. CellTrust, SecureCORE, SecureSMS and Secure SMS PULSE are trademarks of CellTrust Corporation. 1. Imprivata Texting Messaging in Healthcare Survey. Sep Samsung Electronics Co., Ltd. 416, Maetan 3-dong, Yeongtong-gu Suwon-si, Gyeonggi-do , Korea