SiteRemote 4 Server. Remote Monitoring. Server - Kiosk Remote Monitoring & Management Software

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1 SiteRemote 4 Server Remote Monitoring Server - Kiosk Remote Monitoring & Management Software SiteRemote is a software solution used for remotely monitoring and maintaining client terminals running a Sitekiosk.nl client software and lets you install and operate your own dedicated SiteRemote Server for a one-time licensing fee

2 SiteRemote 4 Server This manual contains information about Sitekiosk.nl's SiteRemote Server software. The server version of SiteRemote lets you manage your team accounts and their client machines from your own server. System Requirements Server Software Windows Server 2003 SP1/2008/ /64 Bit (also Small Business) IIS 6/7/8.NET Framework 4 MS SQL Server 2005/2008/2012 Express/Standard/ Enterprise SMTP Server SSL-Certificate Restrictions static IP address is required (applies to server only) SMS gateway: currently only available from ( Minimum Server Hardware 2.5 GHz processor 2 GB of RAM 50 GB of hard drive space (10 GB per 100 machines) Reference System SiteRemote.net Quadcore 2,3 GHz 8 GB of main memory 3 TB hard drive Required Ports ArticleDetails.aspx?ArticleID=

3 Installing the Server Note: We cannot assist you in setting up your server. You will need detailed knowledge on how to set up and configure a Windows server. Please follow these instructions to install the SiteRemote software: Step 1: Begin by installing Windows Server and follow the installation instructions provided by that software. Once you have completed the installation, run Windows Updates and install all updates available for this product. The name of the Computer must not be SITEREMOTE or SITEREMOTEADMIN. Step 2: Server 2003: Go to START -> Control Panel -> Add or Remove programs -> Add/Remove Windows Components. Select Application Server and click on Details to install support for ASP.net. Server 2008/2012: Install IIS via the Roles management. Make sure to tick the additional role services for IIS6 Management Compatibility, HTTP Redirection, Windows Authentication and ASP.NET (Server 2008) or ASP.NET 4.5 (Server 2012) support. Step 3: Proceed by installing MS SQL Server including all available updates and service packs. During installation, please select Win Only as the authentication mode. When finished with the installation, make sure the SQL server is in working order. Step 4: Now is the time to install the SiteRemote Server software. Execute the installer and follow the instructions on the screen. For more information please download our SiteRemote installation and update guide. Figure: Installation on Windows 2003/2008/2012 Server 03

4 Licensing / Activation Before you can use the SiteRemote Server software, you will have to request and activate a valid Sitekiosk.nl certificate (license). If you would like to test the software before purchasing a license, Sitekiosk.nl can provide you with a free 30-day test license. Step 1: During installation, the server generated your personal public key. To certify your license, you must submit this key to Sitekiosk.nl To do so, open the administrator interface of SiteRemote Server in the Internet Explorer by opening the following URL: localhost/administration/ or IP-Address/administration/ Important: Make sure that you are member of the windows group of the local administrators! Click the Settings tab and press the link Download public key on the next page. Save the file Siteremote. pub to a location on your computer and send it to: siteremoteserver@provisio.com Sitekiosk.nl will generate a license key code and send it to the address you provided. This process is done by a member of our staff; therefore we are unable to ge-nerate the code outside of our regular business hours. Step 2: After Sitekiosk.nl has sent you the code (in the format companyname.license ) press the Upload button to upload this file to the same location under Settings- >License Data. When the license file is loaded successfully, the status will change to green and the text will read: License file already uploaded. Figure: License Activation and Basic Server Settings 04

5 Server Architecture The Server Architecture The connection between client and server is established by an encoded protocol similar to HTTP (TCP/port:8086, Android clients use XMPP over TCP/port:5222). The actual SiteRemote Web application (ASP.net/IIS) runs on Microsoft Windows Server (Small Business Server is also supported), that is utilizes a Microsoft SQL Server database. Requests by the client terminals are processed through the SiteRemote server, which is based on the Microsoft.NET Framework. Frontend-User HTTP 80 / HTTPS 443 Protocol The Communication Architecture Communication between the client terminal and the SiteRemote Server does not require a permanent connection and works with dynamic IP addresses and behind firewalls. After establishing a connection to the server, each terminal will synchronize with and receive jobs from the server. This allows you to monitor your terminals even if the connection to the Internet is through dial-up (e.g. ISDN, modem). SiteRemote Front End For information on SiteRemote s actual remote management features seen from the perspective of the front end user, please refer to our informational brochure at under Product informationˮ. Client Machine 1 SiteRemote Server based on ASP.net SiteRemote Port 8086 Microsoft Server / SQL Database Client Machine 3 Client Machine

6 Client You will have to install compatible client software on all machines which you wish to manage/monitor. SiteRemote supports SiteKiosk Windows and SiteKiosk Android. SiteKiosk (Windows/Android) A public-access computer must both be very easy to operate and provide protection against vandalism. Our SiteKiosk kiosk application allows you to run your Windows PC unattended 24/7. SiteKiosk Android locks down your Android tablets and protects the operating system / system-critical folders against any kind of unwanted manipulation. You can also configure among other things which websites the user has access to. Figure: Login dialog box in the SiteKiosk Windows configuration tool Further information at Figure: Login dialog box in the SiteKiosk Android configuration tool 06

7 Server Settings You can adjust the settings under the Settings tab. The administrator interface is available in English only. Service Password The Service Password is used for the internal and encoded communication between the system, the Web application, and the database. The default password, which is generated at random during installation, can be changed here. Administrator Password The Administrator Password is required to access the administrator interface. Use this dialog to change the user password for the SiteRemoteAdmin account. Server Address/Port Static IP address and port (e.g. 8086) at which the server can be reached. Application Root The URL at which the SiteRemote login page can be reached. Please use a fully qualified domain name (FQDN), e.g. Figure: Basic Server Settings 07

8 Server Settings SMTP Server: Address of your server, e.g. localhost or DNS Name. SiteRemote Sender address that will appear as the sender for messages sent through SiteRemote. Sender Display Name User name that will appear as the sender for messages sent through SiteRemote. Support Recipient address to which customers can send their support requests. SMS License Key (Optional) Your SMS license key is provided by your SMS gateway operator. At present, the supported gateways are and Screenshot Settings Specify whether or not your customers could be able to create screenshot jobs. The quality and resolution settings of the screenshot can be adjusted. The last screenshot will be displayed in the matching terminal overview. Figure: Basic Server Settings 08

9 Server Settings Global Settings You can make additional individual settings for the subgroups Alerts, Software Components and Macro Variables. Terminal Map Settings Embed a map engine to the software to enable your users to define locations for each of their terminals. This location will be marked in a world map with status information. Currently, Virtual Earth and Google Maps are supported. Start page layout The SiteRemote start page is different, depending on the version of SiteRemote Server version that you are using: Personal Edition: This page is suitable for customers who manage their own team account. Business Edition: This page is for operators who provide team accounts for their own customers. Customized Start Page You can customize the start page design by changing the logos and text. Customized Imprint Page You can customize the logo and content of the Imprint page. The copyright information, which is shown on every page of your SiteRemote Server, can also be modified. Figure: Login Dialog Personal Edition (Corporate) 09

10 Team Administration Active Teams SiteRemote Business Edition allows you to efficiently manage hundreds of teams (customers). The tab Active Team shows all currently running team accounts. Note: The Personal Edition of the software allows only one team to be created. Expired licenses Lists all team accounts whose licenses have expired and can no longer be used. Not signed up All created team accounts must be confirmed by the team administrator via . A team account will not be enabled until it has been confirmed. Select Show->Send Activation Mail to send the team administrator a reminder to confirm the team account. All Teams Lists all existing team accounts and displays their current status. You will be able to see if any team accounts are having problems and rectify the issues. Show -> Impersonate. System Team The first team is the System Team, which can not be deleted. The SystemUser can access the team account by Show->Impersonate. You can create and modify global job templates at this location. New Team Administrators can select the New Team button to create new team account. This process can also be automated without administrator interaction. In this case, customers will sign in and create their own team account. (see SiteRemote. net->team Sign up) Figure: Overview of All Teams Including Status Information 10

11 License Administration Creating And Managing Licenses The SiteRemote Server Business Edition allows you to generate team account licenses and resell them to your clients. The encrypted license code contains information about the validity of the license, the number of machines a team account is allowed to manage, and other pertinent information. Select Licenses to view and manage the licenses you issue to clients. Licenses Lists all licenses available in the system and their parameters. Parameters such as validity, number of machines, etc. are available for direct editing. All licenses that are expired will be listed separately. Generator Generate your own individual licenses for yourself or your clients: Example Maximum of 50 machines Validity of 90 days 2 GB of traffic 50 SMS messages Customer ID Optional field you can use to identify customers by entering their customer number, invoice number, or name. This field is also located under Licenses. Figure: License Generator For Team Licenses 11

12 News Management Create And View News SiteRemote Server allows you to share current news and information with your clients/users. The News is displayed on the overview page immediately after users have logged on. Create New News Items To create a news item, press the button Add New. The news items you create can only be displayed in one language. Each news item will include the following components: Date Heading Text (HTML code is accepted) Figure: News Management 12

13 Character Strings And Languages Manage Character Strings All languages and text content shown in SiteRemote are managed under Strings. Strings Select a language and search for the string you want to edit. Use Compare to another language to compare or create translations. Information listed under Width refers to buttons that may not exceed a specific length. Groups Strings are arranged and categorized into groups referring to certain areas of the application. For instance, /siteremote/pub/login.aspx contains strings used in the login dialog box. Additional Languages If the language that you need your user interface to be shown in is not available with the software, you can simply add the desired language by translating the most important text elements (strings) of the interface. Useful Customizations String IDs you should adjust to your needs: 1089, 1153, 1776, 1746 Logo -> \Web\pub\team.aspx terms -> \Web\help\en-US\terms.html terms -> \Web\help\de-DE\terms.html signup -> \Web\pub\signup\signup.aspx Figure: German Strings Compared to Their English Equivalent 13

14 Web-Application Required Browser Using the SiteRemote web application to manage your terminals only requires a Windows computer and a browser. Login Login at with the valid login information created by the team administrator. In case you have not yet created a team account, you can sign up for a free 30-day trial at After logging on, you will see the overview screen which will provide you with a quick overview of the status of your client machines, all current warnings and news. Folder View All logged on machines will automatically be listed inside the folder New Machines. However, you can create new folders and subfolders, and move client machines into the folders of your choice. You also have the option of creating so-called virtual folders. Virtual folders allow you to sort terminals by categories. For instance, you can organize all terminals located in Switzerland or running Window XP in one virtual folder while keeping the original organization structure. Figure: First View After Your Login At

15 Machine List World Map An embedded map engine allows you to get a quick overview on the locations of all your terminals. Your own Location Your current location is marked by the blue person icon. Status Informationen Current status information about the terminals is displayed, showing which machines are not working properly. Map Engines Currently, Virtual Earth and Google Maps are supported with this feature. Figure: Group Overview 15

16 Real-Time Statistics Select the Statistics menu tab to view real-time statistics about the usage and sales generated by your machines for the periods Today, Current Week, and Last Week. You can also view real-time statistics for each individual terminal under the Machine Overview tab. Average Usage Time The Average Usage Time information for all machines is displayed, provided the screensaver option is enabled in the SiteKiosk software. All screensaver times will then be considered as inactive. Also, SiteRemote will display the five most often used terminals separately. Average Turnover The statistics on the Average Turnover achieved by all logged on machines are shown, provided you have enabled a payment device. The five terminals that achieved the largest turnover will be listed separately. Refer to the Reports section on Seite 21 for much more extensive statistics. Figure: Real-Time Statistics 16

17 Overview Machines By selecting a specific machine from the list, you will be taken to that terminal s overview page. This page displays a summary of all important information concerning this particular machine (such as name, last contact, next contact, current IP address, etc). Name, last contact, next contact, current IP address Shows the most recent connection data for the selected machine. Errors and warnings If applicable, all current problems and error messages are listed under the Errors and Warnings section. Screenshot Captures a screenshot of the content currently displayed on the machine. Activity Profile The Activity Profile shows the machine s activity (usage) for the last 24 hours, the current week or the last week. Machines Uptime Chart The Machine Uptime Chart section shows the operating times for the currently selected machine. Settings The Settings section allows you to adjust the time zone information for the area where you set up your machines and lists the name the team member responsible for that particular machine. Maintenance Protocol The Maintenance Protocol section provides an overview of all maintenance activity taking place on the selected machine. Figure: Machine Overview In Detail 17

18 Software & Hardware Overview The machines will automatically submit extensive information about the installed and used software as well as the hardware components and performance data. Software The software overview provides you with information about important system components and plugins. You will also be able to review which client software is being used. All automatically launched applications and the folders selected to be synced across the machines will be listed. Hardware Information about manufacturer, CPU, BIOS, memory, drives, network settings, video, printers, and sound. Other information includes graphical statistics on CPU usage, memory usage, and network traffic. Depending on the hardware used, you can also monitor the temperature, fan speed and power supply of this hardware. Figure: Software & Hardware Overview 18

19 Configuration Viewing and editing configurations The Configuration menu tab refers to the SiteKiosk configuration applied by the client. The configuration files are available for viewing, downloading, and editing. Editing Configuration Files Directly If you have SiteKiosk installed on your computer, you can open and edit the client terminal configuration with the SiteKiosk configuration tool, save any changes you make locally and upload the configuration file to the SiteRemote server. You can enable the configurations on the client terminals you have uploaded either immediately, or at scheduled dates and times You can create a job that will replace configuration files on several machines. Figure: Change Client Configurations On The Fly 19

20 Runtime Protocol Precision Logging Remote clients record all processes with the times documented. The log files will allow you to keep track of all processes performed on the terminal and will help you identify possible errors. Real-Time Transmission Since the runtime logs are transmitted on each contact with the server, you will be able to view the protocols shortly after they have been transmitted. You can view the information filtered according to protocol levels and components. Exporting and Deleting Logs You can summarize and download runtime protocols as.zip archives and permanently delete old log files from the server. Figure: Second-Precise View Of All Activities 20

21 Usage, Sales and Error Reports SiteRemote enables you to create detailed reports which can be used to evaluate user activity, usage times, problems, and sales figures for your business and financial calculations. Report Parameters All reports can be created for any number of machines (individual machines, groups, or all machines) and specific time periods (today, yesterday, current week, last week, current month, last month, current year, last year, or custom). Individual Reports You can also create individual reports and store them in.csv format. Scheduled Reports (Scheduling) Automatically creates the desired reports at specific intervals: Daily Weekly Monthly Submission You can send all reports automatically to one or several addresses. Figure: Get Customized And Detailed Reports 21

22 Job Management Maintaining and updating a computer, such as transferring files or rebooting the machine, usually does not take a long time. But if you are dealing with hundreds of machines spread out over various locations, completing this task manually would take hours, if not days, as you would have to perform this process for every individual terminal. SiteRemote s Job Management functions allow you to reduce the time used for performing maintenance duties on all of the terminals. Simply define a job and assign it to an individual machine, groups, or even to all of your machines. You can also specify a certain time for a job to perform. Feedback Every time a job is executed on a machine SiteRemote s feedback function provides you with a notification whether a job has been successfully completed or not. Job Templates Instead of creating a new job each time a certain task is performed, you can save a job as a template and implement it again at a later point in time. Scheduled Jobs (Scheduling) Automatically executes the desired jobs at specific intervals: Daily Weekly Monthly Figure: Create Jobs And/Or Job Templates 22

23 File Management Use the file manager to upload any number of files and manage them on the SiteRemote server from one central location. Upload Use the upload function to transfer files from your work terminal to the server in a few easy steps. File Management The file manager overview lets you manage your files in a convenient manner. You can make use of an extensive range of tools that let you manage your files: Create Folder Rename Cut Copy Paste Delete View Synchronize Folders You can synchronize folders and their contents with one or several machines (see next page). Figure: Manage And Organize Files 23

24 Synchronization The syncronization feature makes it easy to distribute extensive content among any number of machines and keep it up-to-date. Peer to Peer The method used for synchronization is peer-to-peer which keeps server loads low and makes it possible for the files to be transferred to the machines at a fast rate. Always up-to-date When you make changes to the contents of the folder stored on the SiteRemote server, these contents will (as an option) be synchronized automatically on the associated machines. For instance, if you change a website or video, these will be transferred instantaneously. Figure: Synchronization Settings 24

25 User Management Each team account can contain any number of users, who can log on and access the SiteRemote web portal. You can assign specific users rights for each user. Individual rights can be specified for each user. Standard user rights can be combined to further define roles. Example: The role of Team Administrator possesses the following rights: editing their own user account manage user accounts (add / edit / delete) edit machine configurations create/view reports view sales statistics add machines edit machines add / edit / delete machine user groups remote machine administration /control create / perform LiveRequests You can also specify the corresponding time zone and language to each individual user. Languages currently available are English, German, French, Italian, Russian, Spanish and Dutch. Roles for technical staff You can also specify roles for technical staff. The members of this staff will then be able to authenticate directly at the machine (on site) in order to complete certain tasks. Auditing The Auditing tab lets you trace precisely when the user performed which action. Figure: Edit Team Member Data 25

26 SMS & Alerts When a terminal encounters a problem, a remote monitoring solution should be able to notify you automatically without delay. This is the only way to allow for an immediate response. SiteRemote features a notification system, which will automatically react whenever an error occurs. In the event of an error, the system will prompt the Site- Remote Server to send an to the corresponding staff member and provide a detailed description of the problem. Error To receive alert notifications faster, the server can also deliver alerts via SMS (Short Messaging System), which will send a text message directly to your cell phone. A set amount of text messages is included with the SiteRemote package. Additional text message volume is available for purchase. Example: SMS alerts through SiteRemote SaaS are only available in Europe. It is possible to setup SMS alerts on your SiteRemote Server installation in any country but additional charges from your carrier may apply. editing their own user account Notification manage user accounts (add / edit / delete) edit machine configurations create/view reports view sales statistics add machines edit machines add / edit / delete machine user groups remote machine administration /control create / perform LiveRequests SMS 26

27 Remote Desktop Connection Use UltraVNC, which is free and can be installed as an option, to establish a remote desktop connetion to machines in a quick and easy fashion. You will find an extensive range of options at your disposal. In addition to viewing the screen of the client, you can also exchange files directly. As soon as the desktop of the client terminal shows up in your Web browser, a maintenance message will pop on the screen of the machine on site (see screenshot). This information indicates to the user that the terminal is currently being serviced and cannot be used. Terminal Commander Terminal Commander is an additional tool that allows you to exchange files with a remote machine. The main window shows two parallel directory listings: Local hard drive on the left and the remote machine on the right. Figure: Web Client (VNC Viewer) & Terminal Commander 27

28 Digital Signage A software solution that helps you create, manage, and publish media content for your Digital Signage displays. It takes only a few clicks to share the campaigns you created with your clients, where they can be played back automatically at the times you specify. Watchdog functionality keeps downtimes at a minimum if the application fails to respond due to critical system conditions (insufficient RAM, video codec error, etc). Create Campaigns You can use customizable layout templates to quickly create a campaign in a snap and display your campaigns in the resolution of your choice (including full HD). Simply drag and drop your media content to arrange it in a time line. The Digital Sigange software supports a host of different formats including Images (PNG, JPG), video files (H.264 and WMV), web pages (HTML, Flash), and text (RSS, static or ticker). Schedule This functionality allows you to plan with split-second accuracy which campaigns are to be played at which times. You can also edit existing broadcasts to add more campaigns and change the playback schedule. Publish Share your content with up to 10,000 players using just a few clicks. Choose either peer-to-peer sharing or encrypted sharing via HTTPS/SSL. For more information, log on to Figure: Digital Signage userinterface 28

29 30-Day Server License The server trial license is valid for 30 days and comprises the following services: unrestricted use to all SiteRemote features for 30 days unrestricted use of the SiteRemote administrator interface free customer support administration of up to 5 team accounts administration of up to 50 machines License Versions Personal Edition suitable for end users administration of no more than one team accounts Business Edition suitable for resellers administration of an unlimited number of team accounts For pricing information please visit our online store at: