HELPDESK MANAGEMENT SOFTWARE. crm\modules\helpdesk\language\de_de.lang.php <?php

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1 crm\modules\helpdesk\language\de_de.lang.php <?php $mod_strings = Array( // Added in release 4.0 'LBL_MODULE_NAME'=>'Trouble Tickets', 'LBL_GROUP'=>'Gruppe', 'LBL_ACCOUNT_NAME'=>'Organisation', 'LBL_CONTACT_NAME'=>'Person', 'LBL_SUBJECT'=>'Betreff', 'LBL_NEW_FORM_TITLE' => 'Neues Ticket', 'LBL_DESCRIPTION'=>'Beschreibung', 'NTC_DELETE_CONFIRMATION'=>'Möchten Sie diesen Eintrag löschen?', 'LBL_CUSTOM_FIELD_SETTINGS'=>'Einstellungen Benutzerfelder:', 'LBL_PICKLIST_FIELD_SETTINGS'=>'Einstellungen Auswahllisten:', 'Leads'=>'Lead', 'Accounts'=>'Organisationen', 'Contacts'=>'Personen', 'Opportunities'=>'Verkaufspotentiale', 'LBL_CUSTOM_INFORMATION'=>'zusätzliche Information', 'LBL_DESCRIPTION_INFORMATION'=>'Beschreibung', 'LBL_ACCOUNT'=>'Organisation', 'LBL_OPPURTUNITY'=>'Verkaufspotential', 'LBL_PRODUCT'=>'Produkt', 'LBL_COLON'=>':', 'LBL_TICKET'=>'Ticket', 'LBL_CONTACT'=>'Person', 'LBL_STATUS'=>'Status', 'LBL_ASSIGNED_TO'=>'zuständig ', 'LBL_FAQ'=>'Wissensbasis', 'LBL_VIEW_FAQS'=>'zeige Themen', 'LBL_ADD_FAQS'=>'erstelle Themen', 'LBL_FAQ_CATEGORIES'=>'Themen Kategorien', 'LBL_PRIORITY'=>'Priorität', 1

2 'LBL_CATEGORY'=>'Kategorie', 'LBL_ANSWER'=>'Antwort', 'LBL_COMMENTS'=>'Kommentar', 'LBL_AUTHOR'=>'Autor', 'LBL_QUESTION'=>'Frage', //Added fields for File Attachment and Mail send in Tickets 'LBL_ATTACHMENTS'=>'Anhang', 'LBL_NEW_ATTACHMENT'=>'Neuer Anhang', 'LBL_SEND_MAIL'=>'sende ', //Added fields for search option in TicketsList -- 4Beta 'LBL_CREATED_DATE'=>'Erstelldatum', 'LBL_IS'=>'ist', 'LBL_IS_NOT'=>'ist nicht', 'LBL_IS_BEFORE'=>'ist vor', 'LBL_IS_AFTER'=>'ist nach', 'LBL_STATISTICS'=>'Statistik', 'LBL_TICKET_ID'=>'Ticketnummer', 'LBL_MY_TICKETS'=>'Meine Tickets', "LBL_MY_FAQ"=>"Meine Themen", 'LBL_ESTIMATED_FINISHING_TIME'=>'erwartete Fertigstellung', 'LBL_SELECT_TICKET'=>'Ticket wählen', 'LBL_CHANGE_OWNER'=>'Besitzer wechseln', 'LBL_CHANGE_STATUS'=>'Status wechseln', 'LBL_TICKET_TITLE'=>'Titel', 'LBL_TICKET_DESCRIPTION'=>'Beschreibung', 'LBL_TICKET_CATEGORY'=>'Kategorie', 'LBL_TICKET_PRIORITY'=>'Priorität', //Added fields after 4 -- Beta 'LBL_NEW_TICKET'=>'Neues Ticket', 'LBL_TICKET_INFORMATION'=>'Ticket', 'LBL_LIST_FORM_TITLE'=>'Tickets', 2

3 'LBL_SEARCH_FORM_TITLE'=>'Ticket suchen', //Added fields after RC1 - Release 'LBL_CHOOSE_A_VIEW'=>'Ansicht auswählen...', 'LBL_ALL'=>'Alle', 'LBL_LOW'=>'gering', 'LBL_MEDIUM'=>'mittel', 'LBL_HIGH'=>'hoch', 'LBL_CRITICAL'=>'kritisch', //Added fields for 4GA 'Assigned To'=>'zuständig', 'Contact Name'=>'Person', 'Priority'=>'Priorität', 'Status'=>'Status', 'Category'=>'Kategorie', 'Update History'=>'Verlauf aktualisieren', 'Created Time'=>'erstellt', 'Modified Time'=>'geändert', 'Title'=>'Titel', 'Description'=>'Beschreibung', 'LBL_TICKET_CUMULATIVE_STATISTICS'=>'Ticket-Statistik:', 'LBL_CASE_TOPIC'=>'Vorfall', 'LBL_OPEN'=>'offen', 'LBL_CLOSED'=>'geschlossen', 'LBL_TOTAL'=>'Total', 'LBL_TICKET_HISTORY'=>'Ticketverlauf:', 'LBL_CATEGORIES'=>'Kategorien', 'LBL_PRIORITIES'=>'Prioritäten', 'LBL_SUPPORTERS'=>'Supporter', //Added fields after 4_0_1 'LBL_TICKET_RESOLUTION'=>'Lösung', 'Solution'=>'Lösung', 'Add Comment'=>'Kommentar hinzufügen', 'LBL_ADD_COMMENT'=>'Kommentar hinzufügen',//give the same value given to the above string 'Add Comment' 3

4 //Added for 4.2 Release -- CustomView 'Ticket ID'=>'Ticketnummer', 'Subject'=>'Thema', //Added after 4.2 alpha 'Severity'=>'Gewichtung', 'Product Name'=>'Produktname', 'Related To'=>'bezogen auf', 'LBL_MORE'=>'mehr', 'LBL_TICKETS'=>'Tickets', //Added on 'LBL_CUMULATIVE_STATISTICS'=>'Zusammenfassende Statistik', //Added on 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE'=>'zur Wissensbasis hinzufügen', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY'=>'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL'=>'zur Wissensbasis hinzufügen', 'Attachment'=>'Anhang', 'LBL_COMMENT_INFORMATION'=>'Kommentare', //Added for existing picklist entries 'Big Problem'=>'grosses Problem', 'Small Problem'=>'kleines Problem', 'Other Problem'=>'anderes Problem', 'Low'=>'gering', 'Normal'=>'normal', 'High'=>'hoch', 'Urgent'=>'dringend', 'Minor'=>'gering', 'Major'=>'bedeutend', 'Feature'=>'Eigenschaft', 4

5 'Critical'=>'kritisch', 'Open'=>'offen', 'In Progress'=>'in Bearbeitung', 'Wait For Response'=>'warte auf Zuarbeit', 'Closed'=>'geschlossen', //added to support i18n in ticket mails 'Hi' => 'Hallo', 'Dear'=> 'Hallo', 'LBL_PORTAL_BODY_MAILINFO'=> 'Ein Ticket wurde', 'LBL_DETAIL' => 'Hier sind die Details dazu :', 'LBL_REGARDS'=> 'Danke', 'LBL_TEAM'=> 'HelpDesk Team', 'LBL_TICKET_DETAILS' => 'Ticket Details', 'LBL_SUBJECT' => 'Betreff : ', 'created' => 'erzeugt.', 'replied' => 'beantwortet.', 'reply'=>'es gibt eine Antwort zu Ihrem Anliegen ', 'customer_portal' => ' im Kundenportal des CRM Systems.', 'link' => ' Loggen Sie sich in das Kundenportal ein und nutzen Sie den folgenden Link, um die Nachricht zu sehen:', 'Thanks' => 'Danke', 'Support_team' => 'Support Team', 'The comments are' => 'Die Kommentare sind', 'Ticket Title' => 'Ticket Titel', 'Re' => 'Re :', // Added/Updated for vtiger CRM //this label for customerportal. 'LBL_STATUS_CLOSED' =>'Closed',//Do not convert this label. This is used to check the status. If the status 'Closed' is changed in vtigercrm server side then you have to change in customerportal language file also. 'LBL_STATUS_UPDATE' => 'Neuer Ticket Status: ', 'LBL_COULDNOT_CLOSED' => 'Der nachfolgende Ticket Status konnte nicht gesetzt werden:', 'LBL_CUSTOMER_COMMENTS' => 'Der Kunde hat die folgenden zusätzlichen Infomationen zu dem Ticket hinzugefügt:', 5

6 'LBL_RESPOND'=> 'Bitte kümmern Sie sich darum.', 'LBL_REGARDS' =>'Mit freundlichen Grüßen,', 'LBL_SUPPORT_ADMIN' => 'Support Administrator', 'LBL_RESPONDTO_TICKETID' =>'Antwort zum Ticket Nr.', 'LBL_CUSTOMER_PORTAL' => ' im Kundenportal - Dringend!', 'LBL_LOGIN_DETAILS' => 'Hier sind Ihre Login Daten für das Kundenportal: ', 'LBL_MAIL_COULDNOT_SENT' =>'Die konnte nicht gesendet werden.', 'LBL_USERNAME' => 'Benutzername: ', 'LBL_PASSWORD' => 'Passwort: ', 'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Ihnen wurde der Zugang zum Kundenportal freigeschaltet', 'LBL_GIVE_MAILID' => 'Bitte die Adresse angeben', 'LBL_CHECK_MAILID' => 'Bitte korrigieren Sie Ihre Adresse', 'LBL_LOGIN_REVOKED' => 'Sie haben keine Zugangsberechtigung mehr. Bitte kontaktieren Sie den Administrator.', 'LBL_MAIL_SENT' => 'Eine mit den Zugangsdaten wurde zu Ihnen gesendet.', 'LBL_ALTBODY' => 'Das ist die Nachricht für Clients ohne HTML', // Added after GA // Module Sequence Numbering 'Ticket No' => 'interne Ticket Nr.', // END 'Hours' => 'Stunden', 'Days' => 'Tage', 'From Portal' => 'Von Kundenportal', 'HelpDesk ID' => 'Trouble Ticket ID', );?> 6

7 Crm\modules\HelpDesk\language\en_gb.lang.php <?php $mod_strings = array( 'LBL_MODULE_NAME' => 'Trouble Tickets', 'LBL_GROUP' => 'Group', 'LBL_ACCOUNT_NAME' => 'Organisation Name', 'LBL_CONTACT_NAME' => 'Contact Name', 'LBL_SUBJECT' => 'Subject: ', 'LBL_NEW_FORM_TITLE' => 'New Ticket', 'LBL_DESCRIPTION' => 'Description', 'NTC_DELETE_CONFIRMATION' => 'Are you sure you want to delete this record?', 'LBL_CUSTOM_FIELD_SETTINGS' => 'Custom Field Settings:', 'LBL_PICKLIST_FIELD_SETTINGS' => 'Picklist Field Settings:', 'Leads' => 'Lead', 'Accounts' => 'Organisation', 'Contacts' => 'Contact', 'Opportunities' => 'Opportunity', 'LBL_CUSTOM_INFORMATION' => 'Custom Information', 'LBL_DESCRIPTION_INFORMATION' => 'Description Information', 'LBL_ACCOUNT' => 'Organisation', 'LBL_OPPURTUNITY' => 'Oppurtunity', 'LBL_PRODUCT' => 'Product', 'LBL_COLON' => ':', 'LBL_TICKET' => 'Ticket', 'LBL_CONTACT' => 'Contact', 'LBL_STATUS' => 'Status', 'LBL_ASSIGNED_TO' => 'Assigned To', 'LBL_FAQ' => 'FAQ', 'LBL_VIEW_FAQS' => 'View FAQs', 'LBL_ADD_FAQS' => 'Add FAQs', 'LBL_FAQ_CATEGORIES' => 'FAQ Categories', 'LBL_PRIORITY' => 'Priority', 'LBL_CATEGORY' => 'Category', 'LBL_ANSWER' => 'Answer', 'LBL_COMMENTS' => 'COMMENTS', 7

8 'LBL_AUTHOR' => 'Author', 'LBL_QUESTION' => 'Question', 'LBL_ATTACHMENTS' => 'Attachments', 'LBL_NEW_ATTACHMENT' => 'New Attachment', 'LBL_SEND_MAIL' => 'Send Mail', 'LBL_CREATED_DATE' => 'Created Date', 'LBL_IS' => 'is', 'LBL_IS_NOT' => 'is not', 'LBL_IS_BEFORE' => 'is before', 'LBL_IS_AFTER' => 'is after', 'LBL_STATISTICS' => 'Statistics', 'LBL_TICKET_ID' => 'Ticket Id', 'LBL_MY_TICKETS' => 'My Tickets', 'LBL_MY_FAQ' => 'My FAQs', 'LBL_ESTIMATED_FINISHING_TIME' => 'Estimated Finishing Time', 'LBL_SELECT_TICKET' => 'Select Ticket', 'LBL_CHANGE_OWNER' => 'Change Owner', 'LBL_CHANGE_STATUS' => 'Change Status', 'LBL_TICKET_TITLE' => 'Title', 'LBL_TICKET_DESCRIPTION' => 'Description', 'LBL_TICKET_CATEGORY' => 'Category', 'LBL_TICKET_PRIORITY' => 'Priority', 'LBL_NEW_TICKET' => 'New Ticket', 'LBL_TICKET_INFORMATION' => 'Ticket Information', 'LBL_LIST_FORM_TITLE' => 'Tickets List', 'LBL_SEARCH_FORM_TITLE' => 'Ticket Search', 'LBL_CHOOSE_A_VIEW' => 'Choose a View...', 'LBL_ALL' => 'All', 'LBL_LOW' => 'Low', 'LBL_MEDIUM' => 'Medium', 'LBL_HIGH' => 'High', 'LBL_CRITICAL' => 'Critical', 'Assigned To' => 'Assigned To', 'Contact Name' => 'Contact Name', 'Priority' => 'Priority', 'Status' => 'Status', 'Category' => 'Category', 8

9 'Update History' => 'Update History', 'Created Time' => 'Created Time', 'Modified Time' => 'Modified Time', 'Title' => 'Title', 'Description' => 'Description', 'LBL_TICKET_CUMULATIVE_STATISTICS' => 'Ticket Cumulative Statistics:', 'LBL_CASE_TOPIC' => 'Case Topic', 'LBL_OPEN' => 'Open', 'LBL_CLOSED' => 'Closed', 'LBL_TOTAL' => 'Total', 'LBL_TICKET_HISTORY' => 'Ticket History', 'LBL_CATEGORIES' => 'Categories', 'LBL_PRIORITIES' => 'Priorities', 'LBL_SUPPORTERS' => 'Supporters', 'LBL_TICKET_RESOLUTION' => 'Solution Information', 'Solution' => 'Solution', 'Add Comment' => 'Add Comment', 'LBL_ADD_COMMENT' => 'Add Comment', 'Ticket ID' => 'Ticket ID', 'Subject' => 'Subject', 'Severity' => 'Severity', 'Product Name' => 'Product Name', 'Related To' => 'Related To', 'LBL_MORE' => 'More', 'LBL_TICKETS' => 'Tickets', 'LBL_CUMULATIVE_STATISTICS' => 'Cumulative Statistics', 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE' => 'Convert As FAQ', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY' => 'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL' => 'Convert As FAQ', 'Attachment' => 'Attachment', 'LBL_COMMENT_INFORMATION' => 'Comment Information', 'Big Problem' => 'Big Problem', 'Small Problem' => 'Small Problem', 'Other Problem' => 'Other Problem', 'Low' => 'Low', 'Normal' => 'Normal', 'High' => 'High', 9

10 'Urgent' => 'Urgent', 'Minor' => 'Minor', 'Major' => 'Major', 'Feature' => 'Feature', 'Critical' => 'Critical', 'Open' => 'Open', 'In Progress' => 'In Progress', 'Wait For Response' => 'Wait For Response', 'Closed' => 'Closed', 'Hi' => 'Hi', 'Dear' => 'Dear', 'LBL_PORTAL_BODY_MAILINFO' => 'The Ticket is', 'LBL_DETAIL' => 'the details are: ', 'LBL_REGARDS' => 'Regards', 'LBL_TEAM' => 'Help Desk Team', 'LBL_TICKET_DETAILS' => 'Ticket Details', 'created' => 'created', 'replied' => 'replied', 'reply' => 'There is a reply to', 'customer_portal' => 'in the "Customer Portal" at vtiger.', 'link' => 'You can use the following link to view the replies made: ', 'Thanks' => 'Thanks', 'Support_team' => 'vtiger Support Team', 'The comments are' => 'The comments are', 'Ticket Title' => 'Ticket Title', 'Re' => 'Re :', 'LBL_STATUS_CLOSED' => 'Closed', 'LBL_STATUS_UPDATE' => 'Ticket status is updated as', 'LBL_COULDNOT_CLOSED' => 'Ticket could not be', 'LBL_CUSTOMER_COMMENTS' => 'Customer has provided the following additional information to your reply: ', 'LBL_RESPOND' => 'Kindly respond to above ticket at the earliest.', 'LBL_SUPPORT_ADMIN' => 'Support Administrator', 'LBL_RESPONDTO_TICKETID' => 'Respond to Ticket ID', 'LBL_CUSTOMER_PORTAL' => 'in Customer Portal - URGENT', 'LBL_LOGIN_DETAILS' => 'Following are your Customer Portal login details: ', 'LBL_MAIL_COULDNOT_SENT' => 'Mail could not be sent', 10

11 'LBL_USERNAME' => 'User Name: ', 'LBL_PASSWORD' => 'Password: ', 'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Regarding your Customer Portal login details', 'LBL_GIVE_MAILID' => 'Please give your address', 'LBL_CHECK_MAILID' => 'Please check your address for the Customer Portal', 'LBL_LOGIN_REVOKED' => 'Your login is revoked. Please contact your admin.', 'LBL_MAIL_SENT' => ' has been sent to your address with the Customer Portal login details', 'LBL_ALTBODY' => 'This is the body in plain text for non-html mail clients', 'Ticket No' => 'Ticket No.', 'Hours' => 'Hours', 'Days' => 'Days', 'From Portal' => 'From Portal', 'HelpDesk ID' => 'Trouble Tickets ID', );?> 11

12 crm\modules\helpdesk\language\en_us.lang.php <?php $mod_strings = Array( // Added in release 4.0 'LBL_MODULE_NAME'=>'Trouble Tickets', 'LBL_GROUP'=>'Group', 'LBL_ACCOUNT_NAME'=>'Organization Name', 'LBL_CONTACT_NAME'=>'Contact Name', 'LBL_SUBJECT'=>'Subject', 'LBL_NEW_FORM_TITLE' => 'New Ticket', 'LBL_DESCRIPTION'=>'Description', 'NTC_DELETE_CONFIRMATION'=>'Are you sure you want to delete this record?', 'LBL_CUSTOM_FIELD_SETTINGS'=>'Custom Field Settings:', 'LBL_PICKLIST_FIELD_SETTINGS'=>'Picklist Field Settings:', 'Leads'=>'Lead', 'Accounts'=>'Organization', 'Contacts'=>'Contact', 'Opportunities'=>'Opportunity', 'LBL_CUSTOM_INFORMATION'=>'Custom Information', 'LBL_DESCRIPTION_INFORMATION'=>'Description Information', 'LBL_ACCOUNT'=>'Organization', 'LBL_OPPURTUNITY'=>'Oppurtunity', 'LBL_PRODUCT'=>'Product', 'LBL_COLON'=>':', 'LBL_TICKET'=>'Ticket', 'LBL_CONTACT'=>'Contact', 'LBL_STATUS'=>'Status', 'LBL_ASSIGNED_TO'=>'Assigned To', 'LBL_FAQ'=>'FAQ', 'LBL_VIEW_FAQS'=>'View FAQs', 'LBL_ADD_FAQS'=>'Add FAQs', 'LBL_FAQ_CATEGORIES'=>'FAQ Categories', 12

13 'LBL_PRIORITY'=>'Priority', 'LBL_CATEGORY'=>'Category', 'LBL_ANSWER'=>'Answer', 'LBL_COMMENTS'=>'COMMENTS', 'LBL_AUTHOR'=>'Author', 'LBL_QUESTION'=>'Question', //Added vtiger_fields for File Attachment and Mail send in Tickets 'LBL_ATTACHMENTS'=>'Attachments', 'LBL_NEW_ATTACHMENT'=>'New Attachment', 'LBL_SEND_MAIL'=>'Send Mail', //Added vtiger_fields for search option in TicketsList -- 4Beta 'LBL_CREATED_DATE'=>'Created Date', 'LBL_IS'=>'is', 'LBL_IS_NOT'=>'is not', 'LBL_IS_BEFORE'=>'is before', 'LBL_IS_AFTER'=>'is after', 'LBL_STATISTICS'=>'Statistics', 'LBL_TICKET_ID'=>'Ticket Id', 'LBL_MY_TICKETS'=>'My Tickets', "LBL_MY_FAQ"=>"My Faq's", 'LBL_ESTIMATED_FINISHING_TIME'=>'Estimated Finishing Time', 'LBL_SELECT_TICKET'=>'Select Ticket', 'LBL_CHANGE_OWNER'=>'Change Owner', 'LBL_CHANGE_STATUS'=>'Change Status', 'LBL_TICKET_TITLE'=>'Title', 'LBL_TICKET_DESCRIPTION'=>'Description', 'LBL_TICKET_CATEGORY'=>'Category', 'LBL_TICKET_PRIORITY'=>'Priority', //Added vtiger_fields after 4 -- Beta 'LBL_NEW_TICKET'=>'New Ticket', 'LBL_TICKET_INFORMATION'=>'Ticket Information', 13

14 'LBL_LIST_FORM_TITLE'=>'Tickets List', 'LBL_SEARCH_FORM_TITLE'=>'Ticket Search', //Added vtiger_fields after RC1 - Release 'LBL_CHOOSE_A_VIEW'=>'Choose a View...', 'LBL_ALL'=>'All', 'LBL_LOW'=>'Low', 'LBL_MEDIUM'=>'Medium', 'LBL_HIGH'=>'High', 'LBL_CRITICAL'=>'Critical', //Added vtiger_fields for 4GA 'Assigned To'=>'Assigned To', 'Contact Name'=>'Contact Name', 'Priority'=>'Priority', 'Status'=>'Status', 'Category'=>'Category', 'Update History'=>'Update History', 'Created Time'=>'Created Time', 'Modified Time'=>'Modified Time', 'Title'=>'Title', 'Description'=>'Description', 'LBL_TICKET_CUMULATIVE_STATISTICS'=>'Ticket Cumulative Statistics:', 'LBL_CASE_TOPIC'=>'Case Topic', 'LBL_OPEN'=>'Open', 'LBL_CLOSED'=>'Closed', 'LBL_TOTAL'=>'Total', 'LBL_TICKET_HISTORY'=>'Ticket History', 'LBL_CATEGORIES'=>'Categories', 'LBL_PRIORITIES'=>'Priorities', 'LBL_SUPPORTERS'=>'Supporters', //Added vtiger_fields after 4_0_1 'LBL_TICKET_RESOLUTION'=>'Solution Information', 'Solution'=>'Solution', 'Add Comment'=>'Add Comment', 'LBL_ADD_COMMENT'=>'Add Comment',//give the same value given to the above string 'Add Comment' 14

15 //Added for 4.2 Release -- CustomView 'Ticket ID'=>'Ticket ID', 'Subject'=>'Subject', //Added after 4.2 alpha 'Severity'=>'Severity', 'Product Name'=>'Product Name', 'Related To'=>'Related To', 'LBL_MORE'=>'More', 'LBL_TICKETS'=>'Tickets', //Added on 'LBL_CUMULATIVE_STATISTICS'=>'Cumulative Statistics', //Added on 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE'=>'Convert As FAQ', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY'=>'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL'=>'Convert As FAQ', 'Attachment'=>'Attachment', 'LBL_COMMENT_INFORMATION'=>'Comment Information', //Added for existing picklist entries 'Big Problem'=>'Big Problem', 'Small Problem'=>'Small Problem', 'Other Problem'=>'Other Problem', 'Low'=>'Low', 'Normal'=>'Normal', 'High'=>'High', 'Urgent'=>'Urgent', 'Minor'=>'Minor', 'Major'=>'Major', 'Feature'=>'Feature', 15

16 'Critical'=>'Critical', 'Open'=>'Open', 'In Progress'=>'In Progress', 'Wait For Response'=>'Wait For Response', 'Closed'=>'Closed', //added to support i18n in ticket mails 'Hi' => 'Hi', 'Dear'=> 'Dear', 'LBL_PORTAL_BODY_MAILINFO'=> 'The Ticket is', 'LBL_DETAIL' => 'the details are :', 'LBL_REGARDS'=> 'Regards', 'LBL_TEAM'=> 'HelpDesk Team', 'LBL_TICKET_DETAILS' => 'Ticket Details', 'LBL_SUBJECT' => 'Subject : ', 'created' => 'created', 'replied' => 'replied', 'reply'=>'there is a reply to', 'customer_portal' => 'in the "Customer Portal" at VTiger.', 'link' => 'You can use the following link to view the replies made:', 'Thanks' => 'Thanks', 'Support_team' => 'Vtiger Support Team', 'The comments are' => 'The comments are', 'Ticket Title' => 'Ticket Title', 'Re' => 'Re :', // Added/Updated for vtiger CRM //this label for customerportal. 'LBL_STATUS_CLOSED' =>'Closed',//Do not convert this label. This is used to check the status. If the status 'Closed' is changed in vtigercrm server side then you have to change in customerportal language file also. 'LBL_STATUS_UPDATE' => 'Ticket status is updated as', 'LBL_COULDNOT_CLOSED' => 'Ticket could not be', 'LBL_CUSTOMER_COMMENTS' => 'Customer has provided the following additional information to your reply:', 'LBL_RESPOND'=> 'Kindly respond to above ticket at the earliest.', 16

17 'LBL_REGARDS' =>'Regards', 'LBL_SUPPORT_ADMIN' => 'Support Administrator', 'LBL_RESPONDTO_TICKETID' =>'Respond to Ticket ID', 'LBL_CUSTOMER_PORTAL' => 'in Customer Portal - URGENT', 'LBL_LOGIN_DETAILS' => 'Following are your Customer Portal login details :', 'LBL_MAIL_COULDNOT_SENT' =>'Mail could not be sent', 'LBL_USERNAME' => 'User Name :', 'LBL_PASSWORD' => 'Password :', 'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Regarding your Customer Portal login details', 'LBL_GIVE_MAILID' => 'Please give your id', 'LBL_CHECK_MAILID' => 'Please check your id for Customer Portal', 'LBL_LOGIN_REVOKED' => 'Your login is revoked. Please contact your admin.', 'LBL_MAIL_SENT' => 'Mail has been sent to your mail id with the customer portal login details', 'LBL_ALTBODY' => 'This is the body in plain text for non-html mail clients', // Added after GA // Module Sequence Numbering 'Ticket No' => 'Ticket No', // END 'Hours' => 'Hours', 'Days' => 'Days', 'From Portal' => 'From Portal', 'HelpDesk ID' => 'Trouble Tickets ID', );?> 17

18 crm\modules\helpdesk\language\es_es.lang.php <?php $mod_strings = Array( // Added in release 4.0 'LBL_MODULE_NAME' => 'Incidencias', 'LBL_GROUP' => 'Grupo', 'LBL_ACCOUNT_NAME' => 'Nombre de Cuenta', 'LBL_CONTACT_NAME' => 'Nombre de Contacto', 'LBL_SUBJECT' => 'Asunto', 'LBL_NEW_FORM_TITLE' => 'Nuevo Parte', 'LBL_DESCRIPTION' => 'Descripción', 'NTC_DELETE_CONFIRMATION' => ' Está seguro que desea eliminar este registro?', 'LBL_CUSTOM_FIELD_SETTINGS' => 'Configuración de campos personalizados:', 'LBL_PICKLIST_FIELD_SETTINGS' => 'Configuración de Campos de Lista:', 'Leads' => 'Pre-Contacto', 'Accounts' => 'Cuenta', 'Contacts' => 'Contacto', 'Opportunities' => 'Oportunidad', 'LBL_CUSTOM_INFORMATION' => 'Información personalizada', 'LBL_DESCRIPTION_INFORMATION' => 'Incidencia a Resolver', 'LBL_ACCOUNT' => 'Cuenta', 'LBL_OPPURTUNITY' => 'Oportunidad', 'LBL_PRODUCT' => 'Producto', 'LBL_COLON' => ':', 'LBL_TICKET' => 'Incidencia', 'LBL_CONTACT' => 'Contacto', 'LBL_STATUS' => 'Estado', 'LBL_ASSIGNED_TO' => 'Asignado a', 'LBL_FAQ' => 'FAQ', 'LBL_VIEW_FAQS' => 'Ver FAQs', 'LBL_ADD_FAQS' => 'Añadir FAQs', 'LBL_FAQ_CATEGORIES' => 'Categorías FAQs', 18

19 'LBL_PRIORITY' => 'Prioridad', 'LBL_CATEGORY' => 'Categoría', 'LBL_ANSWER' => 'Respuesta', 'LBL_COMMENTS' => 'COMENTARIOS', 'LBL_AUTHOR' => 'Autor', 'LBL_QUESTION' => 'Pregunta', //Added vtiger_fields for File Attachment and Mail send in Tickets 'LBL_ATTACHMENTS' => 'Adjuntos', 'LBL_NEW_ATTACHMENT' => 'Nuevo Adjunto', 'LBL_SEND_MAIL' => 'Enviar ', //Added vtiger_fields for search option in TicketsList -- 4Beta 'LBL_CREATED_DATE' => 'Fecha de Creación', 'LBL_IS' => 'es', 'LBL_IS_NOT' => 'no es', 'LBL_IS_BEFORE' => 'es antes', 'LBL_IS_AFTER' => 'es después', 'LBL_STATISTICS' => 'Estadísticas', 'LBL_TICKET_ID' => 'Nº de Parte', 'LBL_MY_TICKETS' => 'Mis Partes', 'LBL_MY_FAQ' => 'Mis Faq\'s', 'LBL_ESTIMATED_FINISHING_TIME' => 'Tiempo estimado de resolución', 'LBL_SELECT_TICKET' => 'Seleccionar Parte', 'LBL_CHANGE_OWNER' => 'Modificar Propietario', 'LBL_CHANGE_STATUS' => 'Modificar Estado', 'LBL_TICKET_TITLE' => 'Referencia', 'LBL_TICKET_DESCRIPTION' => 'Explicación', 'LBL_TICKET_CATEGORY' => 'Categoría', 'LBL_TICKET_PRIORITY' => 'Prioridad', //Added vtiger_fields after 4 -- Beta 'LBL_NEW_TICKET' => 'Nuevo Parte', 'LBL_TICKET_INFORMATION' => 'Información del Parte', 19

20 'LBL_LIST_FORM_TITLE' => 'Lista de Partes', 'LBL_SEARCH_FORM_TITLE' => 'Buscar Parte', //Added vtiger_fields after RC1 - Release 'LBL_CHOOSE_A_VIEW' => 'Seleccionar una vista...', 'LBL_ALL' => 'Todos', 'LBL_LOW' => 'Baja', 'LBL_MEDIUM' => 'Media', 'LBL_HIGH' => 'Alta', 'LBL_CRITICAL' => 'Crítica', //Added vtiger_fields for 4GA 'Assigned To' => 'Asignado a', 'Contact Name' => 'Nombre de Contacto', 'Priority' => 'Prioridad', 'Status' => 'Estado', 'Category' => 'Categoría', 'Update History' => 'Histórico de Actualizaciones', 'Created Time' => 'Fecha de Creación', 'Modified Time' => 'Última Modificación', 'Title' => ' Referencia', 'Description' => 'Incidencia', 'LBL_TICKET_CUMULATIVE_STATISTICS' => 'Estadísticas acumuladas de Incidencias:', 'LBL_CASE_TOPIC' => 'Tópico de Incidentes', 'LBL_OPEN' => 'Abierto', 'LBL_CLOSED' => 'Cerrado', 'LBL_TOTAL' => 'Total', 'LBL_TICKET_HISTORY' => 'Historia del Parte:', 'LBL_CATEGORIES' => 'Categorías', 'LBL_PRIORITIES' => 'Prioridades', 'LBL_SUPPORTERS' => 'Agentes', //Added vtiger_fields after 4_0_1 'LBL_TICKET_RESOLUTION' => 'Solución Propuesta', 'Solution' => 'Solución', 'Add Comment' => 'Añadir comentario', 'LBL_ADD_COMMENT' => 'Añadir comentario', 20

21 //Added for 4.2 Release -- CustomView 'Ticket ID' => 'Nº de Parte', 'Subject' => 'Asunto', //Added after 4.2 alpha 'Severity' => 'Urgencia', 'Product Name' => 'Producto', 'Related To' => 'Relacionado con', 'LBL_MORE' => 'Más', 'LBL_TICKETS' => 'Partes', //Added on 'LBL_CUMULATIVE_STATISTICS' => 'Estadísticas Acumuladas', //Added on 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE' => 'Convertir en FAQ', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY' => 'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL' => 'Convertir en FAQ', 'Attachment' => 'Adjunto', 'LBL_COMMENT_INFORMATION' => 'Comentarios al Parte', //Added for existing picklist entries 'Big Problem' => 'Gran Problema', 'Small Problem' => 'Problema Pequeño', 'Other Problem' => 'Otro Problema', 'Low' => 'Baja', 'Normal' => 'Normal', 'High' => 'Alta', 'Urgent' => 'Urgente', 'Minor' => 'Menor', 'Major' => 'Mayor', 'Feature' => 'Característica', 21

22 'Critical' => 'Critica', 'Open' => 'Abierta', 'In Progress' => 'En Progreso', 'Wait For Response' => 'Esperando Respuesta', 'Closed' => 'Cerrada', //added to support i18n in ticket mails 'Hi' => 'Hola', 'Dear' => 'Estimado', 'LBL_PORTAL_BODY_MAILINFO' => 'El Parte ha sido', 'LBL_DETAIL' => ', los detalles son:', 'LBL_REGARDS' => 'Atentamente,', 'LBL_TEAM' => 'Equipo de Soporte Técnico', 'LBL_TICKET_DETAILS' => 'Detalles de Parte', 'LBL_SUBJECT' => 'Asunto : ', 'created' => 'creado', 'replied' => 'respondido', 'reply' => 'Hay una respuesta a', 'customer_portal' => 'en el "Portal del Cliente" en Vtiger', 'link' => 'Utilice el siguiente enlace para ver las respuestas dadas:', 'Thanks' => 'Gracias', 'Support_team' => 'Equipo de Soporte Técnico', 'The comments are' => 'Los comentarios son', 'Ticket Title' => 'Título Incidencia', 'Re' => 'Re :', // Added/Updated for vtiger CRM //this label for customerportal. 'LBL_STATUS_CLOSED' =>'Closed',//Do not convert this label. This is used to check the status. If the status 'Closed' is changed in vtigercrm server side then you have to change in customerportal language file also. 'LBL_STATUS_UPDATE' => 'Estado de Parte actualizado a', 'LBL_COULDNOT_CLOSED' => 'El Parte no puede ser', 'LBL_CUSTOMER_COMMENTS' => 'EL Cliente ha incluido la siguiente información a su respuesta:', 'LBL_RESPOND'=> 'Por favor responde al parte lo más pronto posible.', 'LBL_REGARDS' =>'Saludos Cordiales,', 22

23 'LBL_SUPPORT_ADMIN' => 'Atención al Cliente', 'LBL_RESPONDTO_TICKETID' =>'Responde al Nº de Parte', 'LBL_CUSTOMER_PORTAL' => 'en el Portal del Cliente - URGENTE', 'LBL_LOGIN_DETAILS' => 'Sus datos de conexión al Portal de Cliente son:', 'LBL_MAIL_COULDNOT_SENT' =>'No se puede enviar el correo', 'LBL_USERNAME' => 'Usuario :', 'LBL_PASSWORD' => 'Contraseña :', 'LBL_SUBJECT_PORTAL_LOGIN_DETAILS' => 'Datos de Conexión al Portal del Cliente', 'LBL_GIVE_MAILID' => 'Introduzca dirección de ', 'LBL_CHECK_MAILID' => 'Compruebe su dirección de para el Portal del Cliente', 'LBL_LOGIN_REVOKED' => 'Datos de Usuario no válidos, consulte con su administrador.', 'LBL_MAIL_SENT' => 'Se le ha enviado un correo con los datos de conexión al Portal del Cliente', 'LBL_ALTBODY' => 'Este es el mensaje de correo para los clientes que no soportan HTML', 'Hours' => 'Horas', 'Days' => 'Días', // Added after GA // Module Sequence Numbering 'Ticket No' => 'Núm. Incidencia', // END 'From Portal' => 'Proviene del Portal', 'HelpDesk ID' => 'Id Incidencia', );?> 23

24 crm\modules\helpdesk\language\es_mx.lang.php <?php $mod_strings = Array( // Added in release 4.0 'LBL_MODULE_NAME' => 'Casos', 'LBL_GROUP' => 'Grupo', 'LBL_ACCOUNT_NAME' => 'Nombre de Cuenta', 'LBL_CONTACT_NAME' => 'Nombre de Contacto', 'LBL_SUBJECT' => 'Asunto', 'LBL_NEW_FORM_TITLE' => 'Nuevo Caso', 'LBL_DESCRIPTION' => 'Descripción', 'NTC_DELETE_CONFIRMATION' => ' Está seguro que desea eliminar este registro?', 'LBL_CUSTOM_FIELD_SETTINGS' => 'Configuración de campos personalizados:', 'LBL_PICKLIST_FIELD_SETTINGS' => 'Configuración de Campos de Lista:', 'Leads' => 'Prospecto', 'Accounts' => 'Cuenta', 'Contacts' => 'Contacto', 'Opportunities' => 'Oportunidad', 'LBL_CUSTOM_INFORMATION' => 'Información personalizada', 'LBL_DESCRIPTION_INFORMATION' => 'Caso a resolver', 'LBL_ACCOUNT' => 'Cuenta', 'LBL_OPPURTUNITY' => 'Oportunidad', 'LBL_PRODUCT' => 'Producto', 'LBL_COLON' => ':', 'LBL_TICKET' => 'Caso', 'LBL_CONTACT' => 'Contacto', 'LBL_STATUS' => 'Estado', 'LBL_ASSIGNED_TO' => 'Asignado a', 'LBL_FAQ' => 'FAQ', 'LBL_VIEW_FAQS' => 'Ver FAQs', 'LBL_ADD_FAQS' => 'Agregar FAQs', 'LBL_FAQ_CATEGORIES' => 'Categorías FAQs', 24

25 'LBL_PRIORITY' => 'Prioridad', 'LBL_CATEGORY' => 'Categoría', 'LBL_ANSWER' => 'Respuesta', 'LBL_COMMENTS' => 'COMENTARIOS', 'LBL_AUTHOR' => 'Autor', 'LBL_QUESTION' => 'Pregunta', //Added vtiger_fields for File Attachment and Mail send in Tickets 'LBL_ATTACHMENTS' => 'Adjuntos', 'LBL_NEW_ATTACHMENT' => 'Nuevo Adjunto', 'LBL_SEND_MAIL' => 'Enviar ', //Added vtiger_fields for search option in TicketsList -- 4Beta 'LBL_CREATED_DATE' => 'Fecha de Creación', 'LBL_IS' => 'es', 'LBL_IS_NOT' => 'no es', 'LBL_IS_BEFORE' => 'es antes', 'LBL_IS_AFTER' => 'es después', 'LBL_STATISTICS' => 'Estadísticas', 'LBL_TICKET_ID' => 'Nº de Caso', 'LBL_MY_TICKETS' => 'Mis casos', 'LBL_MY_FAQ' => 'Mis FAQ\'s', 'LBL_ESTIMATED_FINISHING_TIME' => 'Tiempo estimado de resolución', 'LBL_SELECT_TICKET' => 'Seleccionar Caso', 'LBL_CHANGE_OWNER' => 'Modificar Propietario', 'LBL_CHANGE_STATUS' => 'Modificar Estado', 'LBL_TICKET_TITLE' => 'Referencia', 'LBL_TICKET_DESCRIPTION' => 'Explicación', 'LBL_TICKET_CATEGORY' => 'Categoría', 'LBL_TICKET_PRIORITY' => 'Prioridad', //Added vtiger_fields after 4 -- Beta 'LBL_NEW_TICKET' => 'Nuevo Caso', 'LBL_TICKET_INFORMATION' => 'Información del Caso', 25

26 'LBL_LIST_FORM_TITLE' => 'Lista de casos', 'LBL_SEARCH_FORM_TITLE' => 'Buscar Caso', //Added vtiger_fields after RC1 - Release 'LBL_CHOOSE_A_VIEW' => 'Seleccionar una vista...', 'LBL_ALL' => 'Todos', 'LBL_LOW' => 'Baja', 'LBL_MEDIUM' => 'Media', 'LBL_HIGH' => 'Alta', 'LBL_CRITICAL' => 'Crítica', //Added vtiger_fields for 4GA 'Assigned To' => 'Asignado a', 'Contact Name' => 'Nombre de Contacto', 'Priority' => 'Prioridad', 'Status' => 'Estado', 'Category' => 'Categoría', 'Update History' => 'Histórico de Actualizaciones', 'Created Time' => 'Fecha de Creación', 'Modified Time' => 'Última Modificación', 'Title' => ' Referencia', 'Description' => 'Caso', 'LBL_TICKET_CUMULATIVE_STATISTICS' => 'Estadísticas acumuladas de casos:', 'LBL_CASE_TOPIC' => 'Tópico de Incidentes', 'LBL_OPEN' => 'Abierto', 'LBL_CLOSED' => 'Cerrado', 'LBL_TOTAL' => 'Total', 'LBL_TICKET_HISTORY' => 'Historia del Caso:', 'LBL_CATEGORIES' => 'Categorías', 'LBL_PRIORITIES' => 'Prioridades', 'LBL_SUPPORTERS' => 'Agentes', //Added vtiger_fields after 4_0_1 'LBL_TICKET_RESOLUTION' => 'Solución Propuesta', 'Solution' => 'Solución', 'Add Comment' => 'Agregar comentario', 'LBL_ADD_COMMENT' => 'Agregar comentario', 26

27 //Added for 4.2 Release -- CustomView 'Ticket ID' => 'ID del Caso', 'Subject' => 'Asunto', //Added after 4.2 alpha 'Severity' => 'Importancia', 'Product Name' => 'Producto', 'Related To' => 'Relacionado con', 'LBL_MORE' => 'Más', 'LBL_TICKETS' => 'casos', //Added on 'LBL_CUMULATIVE_STATISTICS' => 'Estadísticas Acumuladas', //Added on 'LBL_CONVERT_AS_FAQ_BUTTON_TITLE' => 'Convertir en FAQ', 'LBL_CONVERT_AS_FAQ_BUTTON_KEY' => 'C', 'LBL_CONVERT_AS_FAQ_BUTTON_LABEL' => 'Convertir en FAQ', 'Attachment' => 'Adjunto', 'LBL_COMMENT_INFORMATION' => 'Comentarios al Caso', //Added for existing picklist entries 'Big Problem' => 'Problema Grave', 'Small Problem' => 'Problema menor', 'Other Problem' => 'Otro tipo de Problema', 'Low' => 'Baja', 'Normal' => 'Normal', 'High' => 'Alta', 'Urgent' => 'Urgente', 'Minor' => 'Menor', 'Major' => 'Mayor', 'Feature' => 'Característica', 27