US Business VoIP and Unified Communications

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1 Brochure More information from US Business VoIP and Unified Communications Description: VoIP adoption continues to grow among US businesses at a considerable pace, and while adoption is still low for unified communications, its potential is intriguing. There are trends that occur in these two areas across all verticals, but there are also differences among verticals. This report examines overall trends in business VoIP and unified communications, as well as the particulars within four of the most important verticals: professional services, healthcare, government, and education. To gain insight into behaviors and ideas around business VoIP and unified communications, in June 2008, we conducted a survey of 639 decision-makers from businesses where VoIP has been implemented. The survey included 95 professional services respondents, 65 from healthcare, 77 from government, and 71 from education. This report first looks at business VoIP, including adoption plans, types of deployments, IM use, factors influencing deployment, and the effects of the slowing economy on deployments. The second section of this report looks at unified communications, including currently used applications, types of solutions, preferred providers, strategies, importance of applications, issues slowing implementation, and effects of the slowing economy on deployments. Contents: Executive Summary Introduction Business VoIP VoIP Remains a Partial Solution for Voice Needs Greater Percentage of Lines are VoIP in Headquarters Compared to Branch Locations BBIPT Most Common Carrier-Based VoIP Solution Managed Premises Solutions Outpace DiY IM Is Used Heavily Among Businesses With VoIP Google Lags Other Leading IM Providers TCO Cost Savings No Longer Top Driver of VoIP Adoption Voice Quality Matters Most When Evaluating VoIP Deployment The Slowing Economy Has Not Caused Most Businesses to Speed Up VoIP Plans Unified Communications in Business Adoption of IP Does Not Always Lead to Adoption of UC Capabilities Software Preferred over Hardware and Services UC Solutions Existing Voice Providers in Prime Position to Capture UC Opportunities Fully Developed UC Strategies Are Rare Presence Status of Individuals Most Important in Healthcare Presence Status of Work Groups Slightly Less Important Than Individuals

2 On-Demand Conferencing Most Important in Professional Services Collaboration Relatively Important to Business in All Verticals Unified Messaging Relatively Important to Business in All Verticals Internal IM Resonates Most in Government and Professional Services Verticals Mobile Access to Desktop Solutions Extremely Important to Many Now UC Adoption Not Typically Hindered by a Lack of Senior Management Support UC Minimally Impacted by Economic Slow Down Methodology Data Collection Data Weighting Vertical Definitions Professional Services Healthcare Government Education Glossary Related Reports List of Tables Table 1. Level of VoIP Deployment and Plans for Deployment within 18 Months Table 2. Percentage of VoIP Lines in Headquarters and Branch Locations Table 3. Type of Carrier Provided VoIP Deployment Table 4. Type of Premises-Based VoIP Deployment Table 5. Business Use of Instant Messaging Table 6. Primary Current Public IM Provider Table 7. Most Important Factors in Justifying the Purchase of VoIP Table 8. Most Important Concerns When Evaluating VoIP Deployment Table 9. Extent Recent Economic Slowdown has Impacted VoIP Deployment Plans Table 10. Current Use of Unified Communications Applications Table 11. Type of Solution Currently Used or Planned for UC Applications Table 12. Preferred Type of Vendor for Unified Communications Needs Table 13. Unified Communications Strategy

3 Table 14. Issues Slowing Implementation of Unified Communications Solutions Table 15. Extent Recent Economic Slowdown has Impacted Unified Communications Plans List of Figures Figure 1. VoIP Penetration Among US Businesses, Figure 2. Importance of Presence Status of Individuals Figure 3. Importance of Presence Status of Work Groups Figure 4. Importance of On-Demand Conferencing Figure 5. Importance of Collaboration While in Conference Figure 6. Importance of Unified Messaging Figure 7. Importance of Proprietary Internal Instant Messaging Figure 8. Importance of Mobile Access to Desktop Solutions Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8,

4 Page 1 of 2 Fax Order Form To place an order via fax simply print this form, fill in the information below and fax the completed form to (from USA) or (from Rest of World). If you have any questions please visit Order Information Please verify that the product information is correct. Product Name: Web Address: Office Code: US Business VoIP and Unified Communications SC Product Format Please select the product format and quantity you require: Electronic (PDF) - Single User: Quantity USD 2495 Contact Information Please enter all the information below in BLOCK CAPITALS Title: Mr Mrs Dr Miss Ms Prof First Name: Last Name: Address: * Job Title: Organisation: Address: City: Postal / Zip Code: Country: Phone Number: Fax Number: * Please refrain from using free accounts when ordering (e.g. Yahoo, Hotmail, AOL)

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