Vonage V-Phone welcome to vonage

Transcription

1 Vonage V-Phone Welcome to the New Way to Phone! SM welcome to vonage Getting Started is Easy! SM WK060524

2 Welcome Start Saving Now! IT S AS EASY AS Questions? Please visit us at: Note: If you purchased your Vonage V-Phone at a retail location you must first activate it at

3 Welcome SM What s Included with Your Vonage V-Phone: Includes Extra Portable Memory Storage! GETTING STARTED Vonage Enabled 256MB USB Flash Drive Stereo Earpiece Microphone Tip: Your earpiece plugs directly into the side of your Vonage V-Phone! Vonage Talk software is pre-loaded on the drive! 2 3

4 Welcome Getting Started is as Easy as 1-2-3! Works with any PC that has a Broadband Internet Connection! Please Wait... Ready to Call GETTING STARTED Insert your Vonage V-Phone into any PC s USB port Various messages will display while your PC automatically detects and launches Vonage Talk software Once you see Ready to Call you can now make and receive Vonage calls! Problems? If you have a Firewall installed on your PC, be sure to allow Vonage Talk software to run. (You can do this by clicking Unblock, Approve or Accept in most cases. See page 10 for more information.) Tip: Vonage Talk software works from the Vonage V-Phone. No software is installed on your PC. No need to restart your computer! 4 5

5 Making Calls Follow These Instructions to Start Making Calls: From Your Keypad Tab: From Your Contacts Tab: Vonage Voic Help You can double click on a name or an icon to place a call MAKE / RECEIVE CALLS enter phone # Simply enter a phone number and click the phone icon to place calls You can also place calls by clicking the call icon Simply click this bottom button to add Contacts 6 7

6 Receiving Calls SM It s Easy to Receive Calls with Vonage V-Phone! An incoming call window pops up to notify you of incoming calls: Another window pops up when you are on a call to provide special Vonage features: MAKE / RECEIVE CALLS See who is calling with Caller ID You can choose to answer or ignore incoming calls Call Transfer Call Hold Conference Calling Volume control: Adjust your earpiece volume Adjust your microphone volume Learn more about Vonage features by clicking the help icon at the top of your Vonage Talk window! 8 9

7 Have Questions or Problems? Easy access to Vonage V-Phone help You can find helpful answers to many of your questions by clicking the help icon at the top of your Vonage Talk window! A Common Solution: Most problems can be fixed by resetting the USB device: Simply remove the Vonage V-Phone completely from the USB port and then wait 10 seconds and reinsert it. Vonage Talk software will shut down and then restart. What happens if Vonage Talk software doesn t run automatically? The Microsoft Windows AutoPlay feature may have failed. Go to My Computer --> Double-click on the drive with the Vonage icon. If it still doesn t work, AutoPlay may be disabled. Open the drive with the Vonage icon and double click on StartVonageTalk.exe. I bought my Vonage V-Phone at a retail store and don t see my telephone number in the Vonage Talk main window? You must first subscribe to Vonage phone service by going to Please wait 30 minutes before you plug your Vonage V-Phone into a computer. Is it OK to remove the Vonage V-Phone from the USB port? Yes, you can simply pull the device out of your USB drive and take it with you. Vonage Talk software will safely shut down. Why won t Vonage Talk software say Ready to Call? First, make sure your computer is connected to the Internet and you are able to access web pages. Confirm your high speed provider is not experiencing issues in your area. Your computer may have a firewall that is blocking Vonage Talk VoIP services. If you are running a firewall on your PC, you may see one or more security alerts when you insert the Vonage V-Phone into your computer. Your firewall needs to be told that Vonage Talk software is an accepted application this can usually be done by clicking, Accept, Unblock or Approve when prompted. For more information, follow the specific directions provided by your firewall program. If you are using Vonage Talk software in a corporate environment, you may need to contact your Network Administrator to determine how to use Vonage Talk software with the corporate firewall. What happens to my incoming calls if Vonage Talk software is shut down? With Vonage you don t miss any calls even if your Vonage Talk software is shut down. All missed calls go directly to your voic unless you have set up your Network Availability Number through your Vonage Web Account. Once activated, calls to your Vonage number will forward to the number you choose until your Vonage Talk software is active again. Can I make calls to international numbers? Yes! Vonage has great international rates and does not charge any connection fees. Don t forget calls to Canada and Puerto Rico and select European countries are considered local, depending on your calling plan. Go to to see our super low rates. Does the Vonage V-Phone support 911 calls? Because Vonage V-Phone usage is a mobile activity, it is not compatible with E911 or Basic 911. However, if you dial 911 from your V-Phone, your call will be routed to the Vonage emergency call center. A trained agent will answer your call and contact an emergency center near you to dispatch help. You must provide your location and call back information to the answering agent and the local personnel they contact. Please be assured that using Vonage V-Phone does not affect 911 dialing with your other Vonage lines. TIPS / TROUBLESHOOTING 10 11

8 Questions? Please call us toll free anytime! 1-VONAGE-HELP ( ) or Visit Will Vonage V-Phone work with other headset microphones? Yes, Vonage V-Phone will work with any standard 2.5 mm headset jack. How can I try to adjust sound quality? First make sure that the headset is completely plugged into the Vonage V-Phone. You can also try to adjust the earphone and microphone levels by running the Audio Wizard (right-click on the Vonage icon in the system tray and select Audio Wizard). Poor or choppy sound can also be due to a weak Internet connection. Try using the Bandwidth Saver feature available online in the Vonage Dashboard controls. Does the Vonage V-Phone require batteries? No. The Vonage V-Phone is powered through your PC so there are no batteries to replace. Does the Vonage V-Phone work with Macintosh computers? Unfortunately the Vonage V-Phone only works with PCs at this time. Please Note: Automatic Updates Please be aware there may be some automatic software upgrades to your Vonage Talk software from time to time. These updates may occur when launching the Vonage Talk software and may take several minutes. This is normal, nothing needs to be done. 12

9 Enjoy! MINIMUM PC CONFIGURATION REQUIREMENTS MHz Pentium-compatible processor or faster - Windows 98 SE or Later (Windows 2000, Windows XP recommended) - USB 1.1 or higher - Minimum Memory (RAM): Windows 98 SE Windows ME Windows 2000 Windows XP 32 MB 128 MB 128 MB 256 MB