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- Kelly Hawkins
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1 Profile Summary Over 5+ years of experience with specialization in various Open Source tools and technologies. Participated in 5 th Hackathon Technical Event at TechSpark Over 2+ years of experience in conducting trainings on Zenoss, Administration and Development. Active community participation and contributor. Expertise in various open source and proprietary ESM Application Administration and development. Experience in data analysis and business intelligence using Talend Open Studio and Pentaho. Design, Develop and maintain open source business Solutions. Expertise in Big Data Analysis using Apache Hadoop, Talend Open Studio and SpagoBi. Expertise in architecting and provisioning Open Source tools. Architecture of business solutions for 24/7/365 availability and resiliency. Experience in various Linux flavor administration. Designed and delivered Enterprise level training on Zenoss Application Administration and Development. Experience in Project and people management. Sound knowledge on Data Center operations. Expertise in IT Asset Management life cycle. Sound knowledge on different types of IT infrastructure (Physical, Virtual) Trainings attended and Certifications Certification: ITIL V3 Foundation. ITIL Service Operation. Ethical Hacking and Countermeasures(CEHv7) Trainings Delivered: Zenoss Core Basics Zenoss Core Advanced Administration Zenoss Service Dynamics, Service Impact Administration and management Zenoss ZenPack Development. Nagios Plugin Development. EMS Tools and Technologies. BSM Using various tool stacks. Contribution to Zenoss Community: Experience Snapshot Employer Microland Limited GLOPORE IMS Services Intel Technologies India Pvt Ltd Designation System Analyst Software Developer Environment Specialist Page 1 of 5
2 Key Projects & Assignments Project 1: Operation Insight Manager Real Time Data Analytics Customer Name: Microland Ltd Duration: From April 2014 to Present Design, define and architect a solution to achieve Big Data Analysis. Identification of Open Source tools to achieve various phases of Big Data Analysis. Integrate identified tools stack with each other to complete the life cycle. Gather the data from various heterogeneous data source to analyze and derive decisions. Understand and build smart Management dashboards and business intelligence on operational data Design the KPI cockpits to form DSS. Run a POC and delegate to operation team. Project 2: Business Service Mapping Using BMC Tool Stack Customer Name: Capita IT Services, UK Duration: From Nov 2013 to March 2014 Discovery and dependency mapping of heterogeneous infrastructure. UK Data center auditing and reporting. Conceptualization and creation of Business Service Mapping. Setting up process in place for delivery team. Working with stake owners to identification of services. Working with infrastructure owners to mark the dependency Project 3: Zenoss Service Dynamics and Service Impact POC Customer Name: AutoDesk Inc, USA Duration: From June 2014 to August 2014 Assess the hybrid infrastructure environment. Identification of ESM application to enable monitoring. Integration of ESM with various other tools to achieve central repository. Develop custom plugins to support custom monitoring metrics monitoring. Work with various stake owners to have the identified solution evaluated. Run a POC and provide feedback to management. Page 2 of 5
3 Project 4: Zenoss Service Dynamics Administration and Development. Customer Name: Ellie Mae Inc. USA. Duration: From Feb 2013 to present Implementation and Consultation on Zenoss Service Dynamics Application. Design the deployment model and implement it. Assess and improve the performance and efficiency of the application. Ensure high availability of the application. Extend the scope of the product with more custom ZenPacks(Plugins). Develop or solution ZenPacks to enable more metrics monitoring. Co-ordinate with vendor on technical support front. Application administration and maintenance (Patch management). Project 5: Learning Management System for Microland Customer Name: Microland TALENT TRANSFORMATION CELL Duration: From Aug 2013 to Nov 2013 Assess the application to check if it matches the client requirement. Provisioned Open Source Application Moodle. Work with team on installation, Configuration and administration. Integrate the application authentication with Active Directory Service. Project 6: GIMS Iweb Customer Name: GLOPORE IM Services Employees Duration: From Aug 2012 to Dec 2012 Lead the SDLC life cycle for Employee Performance Management System. Designed and documented the project based on the requirement gathered. Ensured that team is adhering to development standards. Lead the project development as a Lead developer. Managed a team of 6 members. Ensured that development methods are as per standard. Released the initial version of the application within given timelines. Project 7: Zenoss Core Implementation. Customer Name: GLOPORE IM Services Infrastructure Management Team Duration: From Apr 2012 to June 2012 Identified the Open Source tool for IT Infrastructure Monitoring Zenoss Core. Provisioned identified tool to monitor various set of IT devices Servers, Network devices. Installation, configuration and administration of application. Project documentation SOPs on troubleshooting. Page 3 of 5
4 Project 8: ITSM Application Implementation and Customization Customer Name: Educomp Solutions Limited Duration: From Apr 2012 to Aug 2012 Identification of Open Source ITSM applications which matches the requirements. Installation, configuration and management of application. Development and modification of forms for custom requirement. Define the workflow for ITSM application. Ensured that workflows in tool are ITIL compliant.. Project 9: ISO Audit Software Development Team Customer Name: GLOPORE IM Services Duration: From Apr 2012 to Jan 2013 Represented Software Development Team in ISO Audit. Understanding and meeting requirements. Looking at the processes in terms of added value and Obtaining results of process performance. Prepared documents required for ISO Certification. Ensured that documented policies and procedure are being followed. Played a role of Internal Auditor and audited other business unit of the organization. Project 10: Annual Data Center Shutdown Activity Duration: From Oct 2011 to Dec 2011 Represented CMCC in Annual Data Center Shutdown Activity. Owned critical application and infrastructure maintenance. Co-ordinated with other functional owners. Ensured smooth and flawless execution of planned activity. Documentation and reporting of project plans. Project 11: Storage Functional Owner Duration: From May 2010 to Jan 2013 Administration of NetApp Filers Storage space allocation and tracking. Ensure high availability of storage. Prepare and propagate Standard Operating Procedures to operation team on troubleshooting knows issues. Manage Qtree and Quotas on NetApp filers. Ensure storage paths or directories are compliant in terms of permissions. Page 4 of 5
5 Use START (Storage Tracking and Allocation Reporting Tool) to report out usage on monthly and quarterly basis. SPOC for all L2 level storage issues. Train team on storage operations. Project 12: Shift Management Duration: From June 2010 to Feb 2013 Cleared L2 and shift manager certification to become Shift Manager. Managed shift of 8 hours and 5 members for 2+ years. Ensured planned activities are actioned on timely manner. Ensure shift members are adhering to shift etiquettes. Guided on technical and managerial aspect of shift operations. Handled Major Incidents. Ensured proper action on tickets and alerts within the SLA. Co-ordination with other functional owners on technical information. Demonstration of technical leadership while troubleshooting issues. Page 5 of 5
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