Size: px
Start display at page:

Download "pavangjakati@gmail.com 9035136214"

Transcription

1 Profile Summary Over 5+ years of experience with specialization in various Open Source tools and technologies. Participated in 5 th Hackathon Technical Event at TechSpark Over 2+ years of experience in conducting trainings on Zenoss, Administration and Development. Active community participation and contributor. Expertise in various open source and proprietary ESM Application Administration and development. Experience in data analysis and business intelligence using Talend Open Studio and Pentaho. Design, Develop and maintain open source business Solutions. Expertise in Big Data Analysis using Apache Hadoop, Talend Open Studio and SpagoBi. Expertise in architecting and provisioning Open Source tools. Architecture of business solutions for 24/7/365 availability and resiliency. Experience in various Linux flavor administration. Designed and delivered Enterprise level training on Zenoss Application Administration and Development. Experience in Project and people management. Sound knowledge on Data Center operations. Expertise in IT Asset Management life cycle. Sound knowledge on different types of IT infrastructure (Physical, Virtual) Trainings attended and Certifications Certification: ITIL V3 Foundation. ITIL Service Operation. Ethical Hacking and Countermeasures(CEHv7) Trainings Delivered: Zenoss Core Basics Zenoss Core Advanced Administration Zenoss Service Dynamics, Service Impact Administration and management Zenoss ZenPack Development. Nagios Plugin Development. EMS Tools and Technologies. BSM Using various tool stacks. Contribution to Zenoss Community: Experience Snapshot Employer Microland Limited GLOPORE IMS Services Intel Technologies India Pvt Ltd Designation System Analyst Software Developer Environment Specialist Page 1 of 5

2 Key Projects & Assignments Project 1: Operation Insight Manager Real Time Data Analytics Customer Name: Microland Ltd Duration: From April 2014 to Present Design, define and architect a solution to achieve Big Data Analysis. Identification of Open Source tools to achieve various phases of Big Data Analysis. Integrate identified tools stack with each other to complete the life cycle. Gather the data from various heterogeneous data source to analyze and derive decisions. Understand and build smart Management dashboards and business intelligence on operational data Design the KPI cockpits to form DSS. Run a POC and delegate to operation team. Project 2: Business Service Mapping Using BMC Tool Stack Customer Name: Capita IT Services, UK Duration: From Nov 2013 to March 2014 Discovery and dependency mapping of heterogeneous infrastructure. UK Data center auditing and reporting. Conceptualization and creation of Business Service Mapping. Setting up process in place for delivery team. Working with stake owners to identification of services. Working with infrastructure owners to mark the dependency Project 3: Zenoss Service Dynamics and Service Impact POC Customer Name: AutoDesk Inc, USA Duration: From June 2014 to August 2014 Assess the hybrid infrastructure environment. Identification of ESM application to enable monitoring. Integration of ESM with various other tools to achieve central repository. Develop custom plugins to support custom monitoring metrics monitoring. Work with various stake owners to have the identified solution evaluated. Run a POC and provide feedback to management. Page 2 of 5

3 Project 4: Zenoss Service Dynamics Administration and Development. Customer Name: Ellie Mae Inc. USA. Duration: From Feb 2013 to present Implementation and Consultation on Zenoss Service Dynamics Application. Design the deployment model and implement it. Assess and improve the performance and efficiency of the application. Ensure high availability of the application. Extend the scope of the product with more custom ZenPacks(Plugins). Develop or solution ZenPacks to enable more metrics monitoring. Co-ordinate with vendor on technical support front. Application administration and maintenance (Patch management). Project 5: Learning Management System for Microland Customer Name: Microland TALENT TRANSFORMATION CELL Duration: From Aug 2013 to Nov 2013 Assess the application to check if it matches the client requirement. Provisioned Open Source Application Moodle. Work with team on installation, Configuration and administration. Integrate the application authentication with Active Directory Service. Project 6: GIMS Iweb Customer Name: GLOPORE IM Services Employees Duration: From Aug 2012 to Dec 2012 Lead the SDLC life cycle for Employee Performance Management System. Designed and documented the project based on the requirement gathered. Ensured that team is adhering to development standards. Lead the project development as a Lead developer. Managed a team of 6 members. Ensured that development methods are as per standard. Released the initial version of the application within given timelines. Project 7: Zenoss Core Implementation. Customer Name: GLOPORE IM Services Infrastructure Management Team Duration: From Apr 2012 to June 2012 Identified the Open Source tool for IT Infrastructure Monitoring Zenoss Core. Provisioned identified tool to monitor various set of IT devices Servers, Network devices. Installation, configuration and administration of application. Project documentation SOPs on troubleshooting. Page 3 of 5

4 Project 8: ITSM Application Implementation and Customization Customer Name: Educomp Solutions Limited Duration: From Apr 2012 to Aug 2012 Identification of Open Source ITSM applications which matches the requirements. Installation, configuration and management of application. Development and modification of forms for custom requirement. Define the workflow for ITSM application. Ensured that workflows in tool are ITIL compliant.. Project 9: ISO Audit Software Development Team Customer Name: GLOPORE IM Services Duration: From Apr 2012 to Jan 2013 Represented Software Development Team in ISO Audit. Understanding and meeting requirements. Looking at the processes in terms of added value and Obtaining results of process performance. Prepared documents required for ISO Certification. Ensured that documented policies and procedure are being followed. Played a role of Internal Auditor and audited other business unit of the organization. Project 10: Annual Data Center Shutdown Activity Duration: From Oct 2011 to Dec 2011 Represented CMCC in Annual Data Center Shutdown Activity. Owned critical application and infrastructure maintenance. Co-ordinated with other functional owners. Ensured smooth and flawless execution of planned activity. Documentation and reporting of project plans. Project 11: Storage Functional Owner Duration: From May 2010 to Jan 2013 Administration of NetApp Filers Storage space allocation and tracking. Ensure high availability of storage. Prepare and propagate Standard Operating Procedures to operation team on troubleshooting knows issues. Manage Qtree and Quotas on NetApp filers. Ensure storage paths or directories are compliant in terms of permissions. Page 4 of 5

5 Use START (Storage Tracking and Allocation Reporting Tool) to report out usage on monthly and quarterly basis. SPOC for all L2 level storage issues. Train team on storage operations. Project 12: Shift Management Duration: From June 2010 to Feb 2013 Cleared L2 and shift manager certification to become Shift Manager. Managed shift of 8 hours and 5 members for 2+ years. Ensured planned activities are actioned on timely manner. Ensure shift members are adhering to shift etiquettes. Guided on technical and managerial aspect of shift operations. Handled Major Incidents. Ensured proper action on tickets and alerts within the SLA. Co-ordination with other functional owners on technical information. Demonstration of technical leadership while troubleshooting issues. Page 5 of 5

itop: the open-source ITSM solution

itop: the open-source ITSM solution itop: the open-source ITSM solution itop is a multi-client web portal designed for service providers and businesses. Simple and easy to use, it allows all configuration items and their relationships to

More information

Strategic Briefing Data Center Management & Automation

Strategic Briefing Data Center Management & Automation Strategic Briefing Data Center & Automation Contents Why is Data Center & Automation (DCMA) so important? 2 The Solution Pathway: Data Center and Automation 2 Identifying and Addressing the Challenges

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

The Time has come for A Single View of IT. Sridhar Iyengar March 2011

The Time has come for A Single View of IT. Sridhar Iyengar March 2011 The Time has come for A Single View of IT Sridhar Iyengar March 2011 ManageEngine Portfolio Network Servers & Applications Desktop ServiceDesk Windows Infrastructure Event Log & Compliance Security Network

More information

Analysis One Code Desc. Transaction Amount. Fiscal Period

Analysis One Code Desc. Transaction Amount. Fiscal Period Analysis One Code Desc Transaction Amount Fiscal Period 57.63 Oct-12 12.13 Oct-12-38.90 Oct-12-773.00 Oct-12-800.00 Oct-12-187.00 Oct-12-82.00 Oct-12-82.00 Oct-12-110.00 Oct-12-1115.25 Oct-12-71.00 Oct-12-41.00

More information

Infrastructure Management and Monitoring in Hybrid Cloud Environment

Infrastructure Management and Monitoring in Hybrid Cloud Environment Infrastructure Management and Monitoring in Hybrid Cloud Environment Komal Gohil #1 # Cloud Services Practice Research and Innovation, igate Computer Systems Ltd. SEEPZ, Mumbai, India 400 096 1 komal.gohil@igate.com

More information

ScienceLogic vs. Open Source IT Monitoring

ScienceLogic vs. Open Source IT Monitoring ScienceLogic vs. Open Source IT Monitoring Next Generation Monitoring or Open Source Software? The table below compares ScienceLogic with currently available open source network management solutions across

More information

The Advantages and Disadvantages of ITIL

The Advantages and Disadvantages of ITIL competence Ethic Experience Competence Development Vision Performance Potential Knowledge Happiest People Happiest Customers Contents ITIL: Introduction And Benefits...3 Service Delivery Functions...4

More information

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management

Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally

More information

Hybrid Cloud Management with Red Hat CloudForms

Hybrid Cloud Management with Red Hat CloudForms This book will equip you with a hands-on approach on how to build a hybrid cloud environment and then manage, control, and gain operational insights into it. The book starts by showing you how to install

More information

- Cameron Haight, Gartner

- Cameron Haight, Gartner 1 Today, there is a six (6) week SLA for VM provisioning it s easy to provision a VM, the other elements change storage, network and other infrastructure components still take the same ole effort - Cameron

More information

ConnectM M2M Solution Delivery Platform Brochure

ConnectM M2M Solution Delivery Platform Brochure ConnectM M2M Solution Delivery Platform Brochure 0 The need Organizations today are envisioning innovative services which are new and customer focused that are powered by real-time information from connected

More information

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015

AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 AT&T Global Network Client for Windows Product Support Matrix January 29, 2015 Product Support Matrix Following is the Product Support Matrix for the AT&T Global Network Client. See the AT&T Global Network

More information

Proven deployments across different Industry verticals; Being used by leading brands

Proven deployments across different Industry verticals; Being used by leading brands What is SapphireIMS? Comprehensive IT Service Management Suite consisting of IT Service desk certified as per ITIL 3.0 (ITSM) IT Asset management (ITAM) Business Service Monitoring (BSM) IT Automation

More information

Hosted SharePoint: Questions every provider should answer

Hosted SharePoint: Questions every provider should answer Hosted SharePoint: Questions every provider should answer Deciding to host your SharePoint environment in the Cloud is a game-changer for your company. The potential savings surrounding your time and money

More information

ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements

ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements ARIS 9ARIS 9.6 map and Future Directions Die nächste Generation des Geschäftsprozessmanagements Dr. Katrina Simon ARIS Product Management 2014 Software AG. All rights reserved. ARIS @ Software AG 2M END

More information

State of Oregon. State of Oregon 1

State of Oregon. State of Oregon 1 State of Oregon State of Oregon 1 Table of Contents 1. Introduction...1 2. Information Asset Management...2 3. Communication Operations...7 3.3 Workstation Management... 7 3.9 Log management... 11 4. Information

More information

ConnectM M2M Application Services

ConnectM M2M Application Services ConnectM M2M Application Services 0 The need Organizations today are envisioning innovative services which are new and customer focused that are powered by real-time information from connected devices.

More information

AgriLife Information Technology IT General Session January 2010

AgriLife Information Technology IT General Session January 2010 AgriLife Information Technology IT General Session January 2010 Agenda Topics Year in Review Enterprise IT Services Update FirstCall Overview and Next Steps Sophos Antivirus Initiative Update Information/

More information

Computing & Telecommunications Services Monthly Report March 2015

Computing & Telecommunications Services Monthly Report March 2015 March 215 Monthly Report Computing & Telecommunications Services Monthly Report March 215 CaTS Help Desk (937) 775-4827 1-888-775-4827 25 Library Annex helpdesk@wright.edu www.wright.edu/cats/ Last Modified

More information

Service Delivery Framework

Service Delivery Framework Service Delivery Framework 1 Delivery Manager Team Hierarchy CRM HR SPOC Operations Manager Finance Resource Team Team Lead Unix Team Lead DBA Shift Lead Unix SA Shift Lead Oracle Team Member Unix SA Team

More information

APPENDIX C. GS-35F-110DA GSA SCHEDULE LABOR RATES FOR SIN 132-51, IT SERVICES TECHNICAL AND CONSULTING, SIN 132-62 AUTHENTICATION SERVICES

APPENDIX C. GS-35F-110DA GSA SCHEDULE LABOR RATES FOR SIN 132-51, IT SERVICES TECHNICAL AND CONSULTING, SIN 132-62 AUTHENTICATION SERVICES APPENDIX C. GS-35F-110DA GSA SCHEDULE LABOR RATES FOR SIN 132-51, IT SERVICES TECHNICAL AND CONSULTING, SIN 132-62 AUTHENTICATION SERVICES GSA IT Schedule Labor Rates - GS-35F-110DA SINs 132-51 and 132-62

More information

Business Intelligence for IT

Business Intelligence for IT DATA SHEET KEY FEATURES: In built static and drill down reports based on good practices (ITIL, COBIT, ISO 20000). Ability to build Ad-hoc reports easily Dashboard for higher level executives Built-in Integration

More information

performance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views.

performance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views. DATA SHEET iet ITSM IT Service Management through ITIL To keep a business running as smoothly as possible, IT must operate by defined processes and must align itself with business needs. There are guidelines,

More information

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services Logicalis Managed Service Strategy & Support Geraldine Moatti Proposition Manager, Services 1 I don t want to be a Technology Operator Or how do I deliver business differentiation? Support business growth

More information

Between the Bazaar and the Cathedral. Where ITIL, Business Service Management, and Open Source Converge

Between the Bazaar and the Cathedral. Where ITIL, Business Service Management, and Open Source Converge best practices WHITE PAPER Between the Bazaar and the Cathedral Where ITIL, Business Service Management, and Open Source Converge Table of Contents Executive Summary...1 ITIL and BSM Meet the Bazaar...2

More information

Software Re-Engineering and Ux Improvement for ElegantJ BI Business Intelligence Suite

Software Re-Engineering and Ux Improvement for ElegantJ BI Business Intelligence Suite 2011 2012 2013 2014 Q1 Q2 Q3 Q4 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Sales Performance by Category 2014 Product

More information

Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company

Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company Tecknodreams Software Consulting Pvt. Ltd. Managing IT Services in an Insurance Company Company Profile This Insurance Company is a specialist in Health Insurance and provides quality service at the best

More information

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief

RSA envision. Platform. Real-time Actionable Security Information, Streamlined Incident Handling, Effective Security Measures. RSA Solution Brief RSA Solution Brief RSA envision Platform Real-time Actionable Information, Streamlined Incident Handling, Effective Measures RSA Solution Brief The job of Operations, whether a large organization with

More information

Northcraft Analytics. Overview

Northcraft Analytics. Overview Northcraft Analytics Overview Metrics Discovery Advanced Analytical Capabilities Simple for Anyone Unlimited User Licenses Quick Implementation 2 Why Northcraft? What s in the catalog? Metrics Catalog

More information

RFP Attachment C Classifications

RFP Attachment C Classifications RFP 1. Applications IT Architect Analyzes and designs the architecture for software applications and enhancements, including the appropriate application of frameworks and design patterns and the interrelationships

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

ITIL Roles Descriptions

ITIL Roles Descriptions ITIL Roles s Role Process Liaison Incident Analyst Operations Assurance Analyst Infrastructure Solution Architect Problem Manager Problem Owner Change Manager Change Owner CAB Member Release Analyst Test

More information

BSM Transformation through CMDB Deployment. Streamlining the Integration of Change and Release Management

BSM Transformation through CMDB Deployment. Streamlining the Integration of Change and Release Management BSM Transformation through CMDB Deployment Streamlining the Integration of Change and Release Management Gordon Owens, Managing Consultant generatione Technologies Agenda Brief Introduction Building Blocks

More information

Pentaho BI Capability Profile

Pentaho BI Capability Profile Pentaho BI Capability Profile InfoAxon s Pentaho BI Integration Capabilities InfoAxon s Pentaho BI Integration Capabilities Challenge Organizations are under continuous pressure to improve their business

More information

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER

BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER BMC Cloud Management Functional Architecture Guide TECHNICAL WHITE PAPER Table of Contents Executive Summary............................................... 1 New Functionality...............................................

More information

Service Management Policy

Service Management Policy Service Management Policy XIT-POL-006 Policy - PUBLIC- Author Jan Pavel Version 1.4 Status Reviewed by Approved by Responsible Final Tomas Kucera Tomas Kucera Pavel JANÁK Valid from 9.6.2010 Scope Whole

More information

Case Study. ElegantJ BI Business Intelligence

Case Study. ElegantJ BI Business Intelligence ISO 9001:2008 www.elegantjbi.com Get competitive with ElegantJ BI,today.. To learn more about leveraging ElegantJ BI Solutions for your business, please visit our website. Client Client is one of the reputed

More information

Unico: Your partner. Your presence in Australia.

Unico: Your partner. Your presence in Australia. Unico: Your partner. Your presence in Australia. Unico 5 Queens Road, Melbourne Victoria 3004, Australia Phone +61 3 9866 5688 email unico@unico.com.au www.unico.com.au Let us be your presence in Australia

More information

APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS

APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS Oracle Application Management Suite for Oracle E-Business Suite delivers capabilities that helps to achieve high levels of application

More information

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS* COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun

More information

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS*

COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) CHARTERED BANK ADMINISTERED INTEREST RATES - PRIME BUSINESS* COMPARISON OF FIXED & VARIABLE RATES (25 YEARS) 2 Fixed Rates Variable Rates FIXED RATES OF THE PAST 25 YEARS AVERAGE RESIDENTIAL MORTGAGE LENDING RATE - 5 YEAR* (Per cent) Year Jan Feb Mar Apr May Jun

More information

State of Wisconsin Enterprise Distributed Batch Scheduling Service Offering Definition (SOD)

State of Wisconsin Enterprise Distributed Batch Scheduling Service Offering Definition (SOD) State of Wisconsin Enterprise Distributed Batch Scheduling Service Offering Definition (SOD) Document Revision History Date Version Creator Notes Sep 19, 2008 - Sep 22, 2008 1.0 Tom Ober Initial draft

More information

CLOUDFORMS Open Hybrid Cloud

CLOUDFORMS Open Hybrid Cloud Open Hybrid Cloud Cloud Evolution statt Cloud Revolution Lutz Lange, RHCA, Solution Architect, Red Hat Frank Rosendahl, RHCA, Solution Architect, DASEQ GmbH Cloud Operations Management Delivers an Open

More information

Pentaho Enterprise and Community Editions Feature Comparison

Pentaho Enterprise and Community Editions Feature Comparison Pentaho Enterprise and Community Editions Feature Comparison Copyright 2008 Pentaho Corporation. Redistribution permitted. All trademarks are the property of their respective owners. For the latest information,

More information

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always. Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT

More information

Agio Remote Monitoring and Management

Agio Remote Monitoring and Management Remote Monitoring and Management s Remote Monitoring & Management is a 24x7x365 service in which we proactively manage your infrastructure and IT environment to make sure it s in a healthy state and stays

More information

Image Area. View Point. Transforming your Metrics Program with the right set of Silver Bullets. www.infosys.com

Image Area. View Point. Transforming your Metrics Program with the right set of Silver Bullets. www.infosys.com Image Area View Point Transforming your Metrics Program with the right set of Silver Bullets www.infosys.com Introduction Today s organizations are competing in a fast-paced marketplace driven by new technologies,

More information

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow

BMC and ITIL: Continuing IT Service Evolution. Why adopting ITIL processes today can save your tomorrow BMC and ITIL: Continuing IT Service Evolution Why adopting ITIL processes today can save your tomorrow What does it mean to adopt ITIL? Implementing ITIL? Don t. That s outdated thinking. Today s successful

More information

Caretower s SIEM Managed Security Services

Caretower s SIEM Managed Security Services Caretower s SIEM Managed Security Services Enterprise Security Manager MSS -TRUE 24/7 Service I.T. Security Specialists Caretower s SIEM Managed Security Services 1 Challenges & Solution Challenges During

More information

Enterprise Business Service Management

Enterprise Business Service Management Technical white paper Enterprise Business Service Management Key steps and components of a successful solution Table of contents Executive Summary... 2 Setting the goal establishing an IT initiative...

More information

IT Governance. Infocom India Presentation. Pathfinder Technology Solutions. December 6, 2006

IT Governance. Infocom India Presentation. Pathfinder Technology Solutions. December 6, 2006 IT Governance Infocom India Presentation December 6, 2006 Pathfinder Technology Solutions Agenda Why have IT Governance? What is IT Governance? Various elements of IT Governance Frameworks for IT Governance

More information

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER

The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER The Power of BMC Remedy, the Simplicity of SaaS WHITE PAPER TABLE OF CONTENTS EXECUTIVE SUMMARY............................................... 1 BUSINESS CHALLENGE: MANAGING CHANGE.................................

More information

BMC Remedy IT Service Management Suite

BMC Remedy IT Service Management Suite BMC Remedy IT Service Management Suite BMC Remedy ITSM enables streamlined service delivery with an amazing user experience on both sides of the service desk. Business Challenge Today s enterprises are

More information

Your Cloud, Your Data, Your Way! owncloud Overview. Club IT - Private and Hybrid Cloud. Austrian Chambers of Commerce Vienna, January 28th, 2014

Your Cloud, Your Data, Your Way! owncloud Overview. Club IT - Private and Hybrid Cloud. Austrian Chambers of Commerce Vienna, January 28th, 2014 Your Cloud, Your Data, Your Way! owncloud Overview Club IT - Private and Hybrid Cloud Austrian Chambers of Commerce Vienna, January 28th, 2014 owncloud s Mission owncloud allows IT organizations to deliver

More information

Federal Cloud Computing Initiative Overview

Federal Cloud Computing Initiative Overview Federal Cloud Computing Initiative Overview Program Status To support the Federal Cloud Computing Direction and Deployment Approach, the ITI Line of Business PMO has been refocused as the Cloud Computing

More information

Copyright 11/1/2010 BMC Software, Inc 1

Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 1 Copyright 11/1/2010 BMC Software, Inc 2 Copyright 11/1/2010 BMC Software, Inc 3 The current state of IT Service How we work today! INCIDENT SERVICE LEVEL DATA SERVICE

More information

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6

Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 Oracle Enterprise Manager 12c Microsoft SQL Server Plug-in version 12.1.0.6 July 2015 Heterogeneous Datacenter Management Oracle s Philosophy Productize our deep understanding of the Oracle stack to provide

More information

STL Microsoft Dynamics CRM Consulting and Support Services

STL Microsoft Dynamics CRM Consulting and Support Services STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

8 Key Requirements of an IT Governance, Risk and Compliance Solution

8 Key Requirements of an IT Governance, Risk and Compliance Solution 8 Key Requirements of an IT Governance, Risk and Compliance Solution White Paper: IT Compliance 8 Key Requirements of an IT Governance, Risk and Compliance Solution Contents Introduction............................................................................................

More information

SUMMIT. November 2010

SUMMIT. November 2010 SUMMIT November 2010 Why Summit? Comprehensive Summit provides a unified approach to IT enterprise management following a prescriptive, ITIL based framework Rapid Deployment Summit is developed for and

More information

Tufin Orchestration Suite

Tufin Orchestration Suite Tufin Orchestration Suite Security Policy Orchestration across Physical Networks & Hybrid Cloud Environments The Network Security Challenge In today s world, enterprises face considerably more network

More information

Oracle Reference Architecture and Oracle Cloud

Oracle Reference Architecture and Oracle Cloud Oracle Reference Architecture and Oracle Cloud Anbu Krishnaswamy Anbarasu Enterprise Architect Social. Mobile. Complete. Global Enterprise Architecture Program Safe Harbor Statement The following is intended

More information

Decision Maker's Guide - Evaluation Checklist for ITSM Solutions High Level Requirements

Decision Maker's Guide - Evaluation Checklist for ITSM Solutions High Level Requirements Decision Maker's Guide - Evaluation Checklist for ITSM Solutions High Level Requirements Ability to support a 24x7 service desk operation Ability to provide workflow capabilities for efficient incident,

More information

Public Cloud Workshop Offerings

Public Cloud Workshop Offerings Cloud Perspectives a division of Woodward Systems Inc. Public Cloud Workshop Offerings Cloud Computing Measurement and Governance in the Cloud Duration: 1 Day Purpose: This workshop will benefit those

More information

Building Your EDI Modernization Roadmap

Building Your EDI Modernization Roadmap Simplify and Accelerate e-business Integration Building Your EDI Modernization Roadmap Background EDI Modernization Drivers Lost revenue due to missing capabilities or poor scorecard ratings High error

More information

APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS

APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS APPLICATION MANAGEMENT SUITE FOR ORACLE E-BUSINESS SUITE APPLICATIONS Oracle Application Management Suite for Oracle E-Business Suite is a robust application management solution that helps you achieve

More information

Metricus for ServiceNow

Metricus for ServiceNow represents the integration of Metricus a cloud platform for IT Performance Measurement and ServiceNow a leading cloud-based provider of IT service Management. By leveraging Metricus as an integrated, seamless

More information

Statement of Service Enterprise Services - AID Microsoft IIS

Statement of Service Enterprise Services - AID Microsoft IIS Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

Why Test ITSM Applications for Performance? Webinar

Why Test ITSM Applications for Performance? Webinar Why Test ITSM Applications for Performance? Webinar Agenda What is performance testing? Why test ITSM for performance Testing? What are the ITSM modules that need performance testing? What are the use

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform

The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform The Recipe for Sarbanes-Oxley Compliance using Microsoft s SharePoint 2010 platform Technical Discussion David Churchill CEO DraftPoint Inc. The information contained in this document represents the current

More information

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc.

Outsourcing BI Maintenance Services Version 3.0 January 2006. With SourceCode Inc. Outsourcing BI Maintenance Services With Inc. An Overview Outsourcing BI Maintenance Services Version 3.0 January 2006 With Inc. Version 3.0 May 2006 2006 by, Inc. 1 Table of Contents 1 INTRODUCTION...

More information

JOB DESCRIPTION/PERSON SPECIFICATION

JOB DESCRIPTION/PERSON SPECIFICATION JOB DESCRIPTION/PERSON SPECIFICATION A POSITION DETAILS DIVISION: Business Support JOB TITLE: MIS Security Analyst DEPARTMENT/BUSINESS SECTOR: MIS REPORTING TO: MIS Security Manager GRADE: 11 B KEY RESPONSIBILITIES

More information

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data

Minder. simplifying IT. All-in-one solution to monitor Network, Server, Application & Log Data Minder simplifying IT All-in-one solution to monitor Network, Server, Application & Log Data Simplify the Complexity of Managing Your IT Environment... To help you ensure the availability and performance

More information

Installing and Administering VMware vsphere Update Manager

Installing and Administering VMware vsphere Update Manager Installing and Administering VMware vsphere Update Manager Update 1 vsphere Update Manager 5.1 This document supports the version of each product listed and supports all subsequent versions until the document

More information

ARIS 9 Highlights and Outlook

ARIS 9 Highlights and Outlook ARIS 9 Highlights and Outlook Karl Wagner Senior Vice President ARIS R&D 2013 Software AG. All rights reserved. ARIS at a Glance 2M END FIRST BPA Solution 25 SUCCESS LEADER YEARS OF 10,000 CUSTOMERS USERS

More information

The CMDB: The Brain Behind IT Business Value

The CMDB: The Brain Behind IT Business Value Thought Leadership white paper The CMDB: The Brain Behind IT Business Value By Gerry Roy, Director of Solutions Management for BMC Atrium and BMC Service Support, BMC Software TABLE OF CONTENTS Executive

More information

How To Implement Itil V3

How To Implement Itil V3 2009 NMCI Conference: Implementing ITIL Session 1: ITSM Process ITSM COE Agenda Background ITSM Overview ITIL and Service Delivery Adopting ITIL to NGEN SE&I Activities 2 Background Develop Government

More information

The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT

The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT The Jamcracker Enterprise CSB AppStore Unifying Cloud Services Delivery and Management for Enterprise IT Jamcracker, Inc. 4677 Old Ironsides Drive Santa Clara, CA, USA 95054 www.jamcracker.com Table of

More information

Enterprise Service Management (ESM)

Enterprise Service Management (ESM) Enterprise Service Management (ESM) A Reference Model for Adopting and Adapting IT Best Practices Across and Enterprise itsm003 v.3.0 Agenda and Objectives What are ESM Best Practices? What is the ESM

More information

Asset management guidelines

Asset management guidelines Asset management guidelines 1 IT asset management (ITAM) overview Objective Provide a single, integrated view of agency assets in order to allow agencies to identify the asset location and assess the potential

More information

Service Desk Level 2 Service Description

Service Desk Level 2 Service Description Service Desk Level 2 Service Description Copyright Copyright Atea Group. All rights reserved. This document may not be reproduced, in whole or in part, in any form or any language, except for the client

More information

Ashley Institute of Training Schedule of VET Tuition Fees 2015

Ashley Institute of Training Schedule of VET Tuition Fees 2015 Ashley Institute of Training Schedule of VET Fees Year of Study Group ID:DECE15G1 Total Course Fees $ 12,000 29-Aug- 17-Oct- 50 14-Sep- 0.167 blended various $2,000 CHC02 Best practice 24-Oct- 12-Dec-

More information

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture

JBoss Enterprise Middleware. The foundation of your open source middleware reference architecture JBoss Enterprise Middleware The foundation of your open source middleware reference architecture Red Hat open source solution stack changes the economics of IT infrastructure Offers proprietary replacements

More information

Ellucian Cloud Services. Joe Street Cloud Services, Sr. Solution Consultant

Ellucian Cloud Services. Joe Street Cloud Services, Sr. Solution Consultant Ellucian Cloud Services Joe Street Cloud Services, Sr. Solution Consultant Confidentiality Statement The information contained herein is considered proprietary and highly confidential by Ellucian Managed

More information

Service Desk Level 1 Service Description

Service Desk Level 1 Service Description Service Desk Level 1 Service Description Copyright Copyright Atea Group. All rights reserved. This document may not be reproduced, in whole or in part, in any form or any language, except for the client

More information

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights

Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Ahead of the Change, Ahead of the Curve Evolv Technology & Support Delivers Platform Updates & Customer Support Insights Craig Lovell VP of Product Development Sandrine Moreau VP of Customer Support Agenda

More information

Day 1 - Technology Introduction & Digital Asset Management

Day 1 - Technology Introduction & Digital Asset Management SharePoint Developers Academy 2010 Course Syllabus Introduction Day 1 - Technology Introduction & Digital Asset Management 1. Kick Start a. Participant Introductions b. Course Overview c. Training Goals

More information

WHITE PAPER. iet ITSM Enables Enhanced Service Management

WHITE PAPER. iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted

More information

Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services

Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services Submitted to: Service Definition Document for Service Desk for IT Infrastructure Management Services Table of Contents 1. Service Description... 3 1.1. Service Definition... 3 1.2. Coverage... 3 1.3. Supported

More information

Gary Belleville. Victoria, BC (250) 884-2726 gbelleville@shaw.ca

Gary Belleville. Victoria, BC (250) 884-2726 gbelleville@shaw.ca Victoria, BC (250) 884-2726 gbelleville@shaw.ca Summary of Qualifications University of Waterloo graduate with a Computer Science major. Former Technology Leader in Sierra s BI Practice. Strong proponent

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

BMC Remedy OnDemand. Product Overview

BMC Remedy OnDemand. Product Overview Alf Abuhajleh January 2012 Table of Contents BMC Remedy OnDemand 2 What you get with your subscription 2 Applications... 2 Purchase Requirements... 2 Internationalization... 2 Infrastructure and Service-level

More information

Citrix Training. Course: Citrix Training. Duration: 40 hours. Mode of Training: Classroom (Instructor-Led)

Citrix Training. Course: Citrix Training. Duration: 40 hours. Mode of Training: Classroom (Instructor-Led) Citrix Training Course: Citrix Training Duration: 40 hours Mode of Training: Classroom (Instructor-Led) Virtualization has redefined the way IT resources are consumed and services are delivered. It offers

More information

Complete Patch Management

Complete Patch Management Complete Management Targeted, Reliable and Cost-efficient In- Depth CSI Corporate Software Inspector Empower your IT-Operations and Security Teams with the most reliable Vulnerability & Management solution

More information

Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy

Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy Vyom SSO-Edge: Single Sign-On Solution for BMC Remedy Reduce service desk calls, improve end user satisfaction, and strengthen security with Single Sign-On for BMC Remedy Contact Vyom Labs Pvt. Ltd. dhiraj

More information

ACTIVE MICROSOFT CERTIFICATIONS:

ACTIVE MICROSOFT CERTIFICATIONS: Last Activity Recorded : August 30, 2012 Microsoft Certification ID : 30999 BERT VAN HOVE BARON EMPAINLAAN 68 MECHELEN, 2800 BE bert@road2result.be ACTIVE MICROSOFT CERTIFICATIONS: Microsoft Certified

More information

Implementing ITIL with Kaseya Tools

Implementing ITIL with Kaseya Tools Kaseya White Paper Implementing ITIL with Kaseya Tools A white paper by Robert Perrine, ITIL-Service Manager www.kaseya.com Executive Overview Kaseya Service Desk provides the logic and tools necessary

More information

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data

CA Technologies Big Data Infrastructure Management Unified Management and Visibility of Big Data Research Report CA Technologies Big Data Infrastructure Management Executive Summary CA Technologies recently exhibited new technology innovations, marking its entry into the Big Data marketplace with

More information