Trust Operational Policy. Information Security Department. Network Services Management Security Policy

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1 Trust Operational Policy Information Security Department Network Services Management Security Policy Policy Reference: TIP/ISD/NSMSP

2 Document Control Document Title Author/Contact Document Path & Filename Document Reference Network Services Management Security Policy Justin Griffiths, I:\Information Governance\Information Governance Management\Information Governance Toolkit\March 2010\Document library\policies\draft\network Services Management Security Policy TIP/ISD/NSMSP Document Impact Assessed Yes/No Date: Version 1.3 Status Approved Publication Date March 2010 Review Date March 2012 Approved by (Executive) Dr P Williams, Caldicott Guardian Date: March 2010 Ratified by (Relevant Group) Information Governance Group Date: March 2010 Distribution: Royal Liverpool and Broadgreen University Hospitals NHS Trust-intranet Please note that the Intranet version of this document is the only version that is maintained. Any printed copies must therefore be viewed as uncontrolled and as such, may not necessarily contain the latest updates and amendments. Network Services Management Security Policy 2

3 Document Control Document History Version Date Comments Author Draft First Draft produced for Neil Morgan review Draft Minor textual revisions. Neil Morgan Reviews no changes Darren Mort required /11/09 Reformatted Paul McGuinness /12/09 Minor Revisions Mark Haynes Review Process Prior to Ratification: Name of Group/Department/Specialist Date Committee IT Security Department March 2007 Information Governance Group March 2012 Network Services Management Security Policy 3

4 Table of Contents 1.0 INTRODUCTION Equality and Diversity OBJECTIVES SCOPE NETWORK SERVICES MANAGEMENT SECURITY POLICY Installation and Support of Network Devices Change Control Network Security Physical Security Router/Switch Configuration Firewall SNMP Risk Assessment Assessment Coverage Methodology Access Control to the Network Registration/De-registration Third Party Access External Network Connections Network Monitoring Firewall Activity Monitoring Firewall Log File Monitoring Firewall Security Monitoring Device Monitoring Volumetric Monitoring Analysis Maintenance Contracts Data and Software Exchange Fault Logging OPERATIONAL RESPONSIBILITY SUPPORTING DOCUMENTATION 11 Network Services Management Security Policy 4

5 1.0 Introduction This document details the procedures undertaken during the operation of the Trust Network. It will detail the processes involved in the operation of the Network, including change controls processes and security aspects. 1.1 Equality and Diversity The Trust is committed to an environment that promotes equality and embraces diversity in its performance as an employer and service provider. It will adhere to legal and performance requirements and will mainstream equality and diversity principles through its policies, procedures and processes. This policy should be implemented with due regard to this commitment. To ensure that the implementation of this policy does not have an adverse impact in response to the requirements of the Race Relations (Amendment Act), the Disability Discrimination Act 2005, and the Equality Act 2006 this policy has been screened for relevance during the policy development process and a full impact assessment conducted where necessary prior to consultation. The Trust will take remedial action when necessary to address any unexpected or unwarranted disparities and monitor practice to ensure that this policy is fairly implemented. This policy and procedure can be made available in alternative formats on request including large print, Braille, moon, audio, and different languages. To arrange this please refer to the Trust translation and interpretation policy in the first instance. The Trust will endeavour to make reasonable adjustments to accommodate any employee/patient with particular equality and diversity requirements in implementing this policy and procedure. This may include accessibility of meeting/appointment venues, providing translation, arranging an interpreter to attend appointments/meetings, extending policy timeframes to enable translation to be undertaken, or assistance with formulating any written statements. 2.0 Objectives This Policy will document the controls that are utilised in order to safeguard the information and physical assets that comprise the Network Services infrastructure. Network Services Management Security Policy 5

6 3.0 Scope This document offers guidance to all Trust Staff relating to the safeguarding of information and physical assets that comprise the Network Services infrastructure. 4.0 Network Services Management Security Policy 4.1 Installation and Support of Network Devices The Network Manager or a member of the Network Team will perform all installations. The Network Manager and the Network Team will perform the support of all Network Devices. This includes routine maintenance, system support and the application of any changes or updates to the devices. 4.2 Change Control All changes to the Network will be implemented via the HIS Change Management Process. 4.3 Network Security The security of all the Network Devices may be addressed on two levels: the physical and the logical. These two aspects ensure that all devices are secure and that no unauthorised access is permitted. 4.4 Physical Security All Network devices are located in secure areas of the Trust premises. These locations are restricted through the use of secure key codes and swipe cards. These areas may only be accessed by a restricted number of authorised staff. The physical access to secure areas is operated in accordance with the Trusts Secure Area Access Policy Router/Switch Configuration All local accounts created upon the device will be stored in an encrypted format. Local accounts will only be created for staff that have a direct requirement to access the device; no other staff will be permitted access. The default account will be removed prior to deployment. ACL s will be utilised as and when required, dependant upon the device deployment. Network Services Management Security Policy 6

7 4.4.2 Firewall Access to the Trust Firewall is governed by password authentication. Only the Network Manager and the Senior Network Engineer are permitted access to the Firewall. Any changes to the device must be performed by either of the Network Manager or Senior Network Engineer roles. No other member of staff is authorised or capable of accessing the Firewall. The Firewall will protect the internal network IP Addresses through the utilisation of NAT. The NAT will ensure that probes and certain attacks originating on the internet do not reach internal PC s, thus providing an extra layer of protection. The Firewall will provide access to the Trust Network only through a restricted number of Ports. Any Port that is not used to provide a connection will be disabled to prevent unauthorised access and ensure that Trust Network Security is maintained SNMP For further information, please refer to the Firewall Management Policy. All network devices are configured with a SNMP Read Write community string. This allows network management tools to securely authenticate with the device before any SNMP information can be retrieved. 4.5 Risk Assessment Assessment Coverage Risk assessment(s) will be performed to cover all aspects of the network that are used to support the business processes. The risk assessment will identify the appropriate security countermeasures necessary to protect against possible breaches in confidentiality, integrity and availability Methodology All formal risk assessments will be conducted using the HIS IT Risk Assessment methodology and will conform to ISO Access Control to the Network Access to the network will be via a secure log-on procedure, designed to minimise the opportunity for unauthorised access. Remote access to the network will conform to the Trust's Remote Access Policy. Network Services Management Security Policy 7

8 4.6.1 Registration/De-registration Access to the Network will be granted in accordance with the Network Account Management Policy Third Party Access Third party access to the network will be based on a formal contract that satisfies all necessary NHS security conditions and will be enabled in accordance with the 3rd Party Access Policy External Network Connections All connections to external networks and systems will have documented and approved System Security Policies. Furthermore, all connections to external networks and systems must conform to the NHS-wide Network Security Policy, Code of Connection and supporting guidance. 4.7 Network Monitoring Regular monitoring of the Network will occur to ensure maximum service is provided to members of staff who utilise the service and to ensure that the Network is secure Firewall Activity Monitoring Access to the Trust Firewall is governed by password authentication. Only the Network Manager and the Senior Network Engineer are permitted access to the Firewall. Any changes to the device must be performed by either of the Network Manager or Senior Network Engineer roles. No other member of staff is authorised or capable of accessing the Firewall Firewall Log File Monitoring Due to the nature and size of log files, it is accepted that regular monitoring is not always feasible. As such, monitoring of any Firewall logs will occur only under specific circumstances such as: An attempted intrusion; Suspicious Inbound/Outbound activity; On the request of the IT Manager or Information Security Officer; In response to a Computer Emergency as detailed in the Trust s Computer Emergency Response Policy. Network Services Management Security Policy 8

9 This list is not exhaustive Firewall Security Monitoring The Network Manager will perform regular auditing of the Firewall to ensure that the integrity of said devices has not been compromised. Examples of this auditing will take the form of: Regularly auditing access to the devices to ensure that only authorised users have gained access Monitoring the devices for any suspicious activity etc. This list is not exhaustive. For further information relating to Firewall Management, please see the Trust Firewall Management Policy Device Monitoring All devices are continually monitored to ensure that the Network Management Team are able to identify any faults that occur and to respond in a timely fashion to ensure that a minimum disruption occurs to services Volumetric Monitoring The Network Management Team will regularly monitor to ensure that the levels of traffic are at a sustainable level. Where traffic is becoming too high or when a link is being underused, the Network Management Team can assess and implement any required changes Security Monitoring The Network Management team will perform regular auditing of all Network Devices to ensure that the integrity of said devices has not been compromised. Examples of this auditing will take the form of regularly auditing access to the devices to ensure that only authorised users have gained access, monitoring the devices for any suspicious activity etc Analysis Information garnered from the monitoring of the Network Devices and Network Services will be utilised to analyse such areas as performance. This will enable the Network Management Team to efficiently assess and allocate Network resources. Network Services Management Security Policy 9

10 4.8 Maintenance Contracts The HIS Network Manager will ensure that any/all maintenance contracts are maintained and periodically reviewed for all network equipment. All contract details will constitute part of the Information Department's Asset register. 4.9 Data and Software Exchange The Trust has signed up to the North Merseyside Health & Social Care Community Over-Arching Information Sharing Agreement Fault Logging The Network Manager is responsible for ensuring that a log of all faults in relation to Network equipment is maintained and reviewed. This log will be maintained in accordance with Network Fault Reporting Procedure Document. 5.0 Operational Responsibility Operational responsibility resides with the HIS Network Manager or any appointed deputy. The Network Manager will report directly to the IT Manager on all network management related issues. Network Services Management Security Policy 10

11 6.0 Supporting Documentation ISO17799 is the Code of Practice for Information Security Management. Section 10.6 states that: Network managers should implement controls to ensure the security of information in networks, and the protection of connected services from unauthorized access. In particular, the following items should be considered: a) Operational responsibility for networks should be separated from computer operations where appropriate (see ); b) Responsibilities and procedures for the management of remote equipment, including equipment in user areas, should be established; c) special controls should be established to safeguard the confidentiality and integrity of data passing over public networks or over wireless networks, and to protect the connected systems and applications (see 11.4 and 12.3); special controls may also be required to maintain the availability of the network services and computers connected; d) Appropriate logging and monitoring should be applied to enable recording of security relevant actions; e) Management activities should be closely co-ordinated both to optimize the service to the organization and to ensure that controls are consistently applied across the information processing infrastructure. Network Services Management Security Policy 11

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