Ed2go Online Courses FAQs and Staff Manual

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1 Student Questions... 2 How do the classes work? Do they follow the Great Oaks Institute of Technology and Career Development Term schedule?... 2 What does an online classroom look like? Can I see a lesson preview?... 2 Where can I find detailed information about a course?... 2 Where can I find out about the instructor qualifications?... 2 Is it possible to communicate with the instructor before a class begins?... 2 Are there quizzes, tests, or assignments?... 3 Who established the curriculum for the online courses?... 3 Do I get credit and a certificate for the class?... 3 What if I need a grade for tuition reimbursement purposes?... 4 How do I register?... 4 Is there a deadline for registration?... 4 Are there any discounts available?... 4 What is the cancel/refund policy?... 4 Will I get confirmation of my registration?... 4 How do I login to my Classroom?... 5 What happens if I'm called away during class and fall behind?... 6 Can I save the lessons to review later?... 6 What happens if I have a question during class?... 6 Will I get a chance to evaluate the class and the instructor?... 6 Help for Staff... 7 Handling student questions... 7 Online Instruction Center HELP for Staff Ed2go Partner Help Desk Staff ONLY Student Support Services Contact Info Students ONLY Important Contact Information Augusoft Lumens Customer Support Staff ONLY DO NOT give to students Ed2go Great Oaks Online Instruction Center Staff ONLY DO NOT give to students Ed2go Partner Help Desk Staff ONLY DO NOT give to students... 12

2 Ed2go Student Support Services Registered Students ONLY Ed2go Course Calendar Student Questions How do the classes work? Do they follow the Great Oaks Institute of Technology and Career Development Term schedule? A new section of each course starts monthly on the third Wednesday of every month, year-round. All courses run for six weeks, with a two-week grace period at the end. Two lessons are released each week for the six-week duration of the course. Students have access to all lessons until the course ends. We strongly recommend that students complete each lesson within two weeks of its release. The final exam will be released on the same day as the last lesson. Once the final exam has been released, students will have two weeks to complete all course work, including the final exam. What does an online classroom look like? Can I see a lesson preview? Visit In the blue shaded Take a Course box on the right side, click the Learn More button. At the next screen, click the orange Demo Lesson button on the right side. Click View Demo button for the lesson that you d like to preview. OR Visit Click View Demo button for the lesson that you d like to preview. Where can I find detailed information about a course? To view classes, syllabi, and requirements, visit From the blue menu bar on the left, click Courses to Browse all courses OR use the SEARCH box in the top right to look for a specific course. Our Ed2go online classes are integrated into the columns with our classroom-based classes. The Ed2go logo appears before each online class. Where can I find out about the instructor qualifications? If a student follows the instructions above to view course information, the instructor name appears after the description, near the bottom of the page. Click on the blue instructor name to view the instructor biography. Is it possible to communicate with the instructor before a class begins? If a prospective student has specific questions about course content that aren t answered in course description, Great Oaks staff can questions to Partner Help Desk This is for staff only. Ed2go Partner Help Desk will not respond directly to students. November 7, 2014 Page 2 of 14

3 Students can visit click Help on the colored horizontal bar. Click Help Topics on Black Bar at left. Click Instructor Contact and complete the form. Are there quizzes, tests, or assignments? Each lesson will be accompanied by a short, multiple-choice quiz, and some lessons may also include a hands-on assignment. Students should try to complete each quiz and assignment within two weeks from a lesson release. However, once a quiz is released, it is available for the duration of the course. The course will conclude with a final exam. Students will have two weeks from the day the last lesson and final exam are released to complete studies and submit the final exam for evaluation. Who established the curriculum for the online courses? Great Oaks has partnered with Ed2go, a provider of turnkey Online Courses. Ed2go, a division of Cengage Learning, has helped more than 1,800 leading colleges, universities, and other organizations tap into this new and fast-growing online adult continuing education market. Their satisfaction and completion rates are among the highest in the online learning industry, with more than 95% of students indicating that they'd like to take another ed2go online course. They ve served 750,000 students over the last eight years-- more than anyone else in the turnkey online learning industry. Some other local institutions who are Ed2go partners for non-credit adult continuing education are: Cincinnati State Workforce Development, Miami University, University of Cincinnati, and Warren County Career Center. By partnering with ed2go, we bypass the development costs associated with creating and delivering new Online Courses. Great Oaks is able to pick and choose from more than 300 Ed2go courses. Courses are staffed with highly qualified instructors, many of whom are wellknown authors with a body of work that may be familiar to students. Do I get credit and a certificate for the class? If a student earns at least a 65% on the final exam, the student is eligible for a Certificate of Completion. The final exam can be submitted only once. The first submission will be the student's final grade. If the student did not receive a passing score, he or she will not receive a Certificate of Completion. The Certificate of Completion for online classes awards Continuing Education Units (CEUs). For the standard 24 hour online class, 2.4 CEUs are awarded. A CEU is defined as ten hours of participation in a recognized continuing education program, with qualified instruction and sponsorship. CEUs are widely used and recognized by employers as evidence of successful completion of continuing education. Many licensed professions require CEUs in order for the professional to maintain the license. Examples of people who need CEUs include architects, engineers, educators, nurses, mental health professionals, and social workers. Once students complete the final exam, it is their responsibility to print the online completion letter before the classroom closes. To access the online completion letter, students should log in to the classroom, and then click Completion at the top or bottom of any page. From there, they can click Get Completion and print the certificate on their own printer. November 7, 2014 Page 3 of 14

4 What if I need a grade for tuition reimbursement purposes? If a student successfully completes an online class based on the above criteria, we will be able to provide a letter on Great Oaks letterhead that says that the student has successfully completed the class, based on having attained a score of at least 65% on the final exam. We will also include the student s final exam score on the letter. The letter will bear the signature of Mr. Harry Snyder, Adult Workforce Development Director. How do I register? If a student has a valid credit/debit card, the easiest way to register is: 1. Go to 2. Click the Sign In link on the blue left side of the screen. 3. If a student already has a Student Profile, enter User Name and password. If a student doesn t have a Student Profile, click Create New Student Profile. The student profile needs to be created only one time. 4. To display a class: Browse through the catalog by clicking the Course link on the left menu bar OR use Search Box. 5. Add class(es) to the shopping cart and proceed to checkout. If a student doesn t have a valid credit/debit card, he/she can register in person at Scarlet Oaks from 8:00 am until 7:30pm Monday through Thursday OR from 7:30am to 5:00pm on Friday. Is there a deadline for registration? Registration closes two weeks after the class start date. We don t want to encourage you to join the class after it has begun, but it is possible. Are there any discounts available? Classes are very affordably priced at $99. There are no senior or employee discounts available. What is the cancel/refund policy? Refunds less a $15 withdrawal fee will be made for online classes if a student withdraws by 5pm on the Wednesday immediately following the class start date. No refund is available after this time. The refund will be processed by Great Oaks Institute of Technology and Career Development campus registration staff. Will I get confirmation of my registration? Upon completion of registration, a student will receive an with instruction for classroom login as well as information about class completion requirements and refund policies. November 7, 2014 Page 4 of 14

5 How do I login to my Classroom? At the time of registration, instructions for classroom login are displayed on screen and ed to the student. Registered students cannot enter the classroom until the class Start Date. To enter the classroom, enrolled students go to After entering username and password, the registered student will click on Current Registrations on the blue bar on the left. Any current registrations for online classes will appear with a Go to Class link. Clicking the Go to Class link brings the student to the classroom. See screen shots below. Current Registrations Go To Class Link November 7, 2014 Page 5 of 14

6 Enter Classroom Link What happens if I'm called away during class and fall behind? There's a 10-day Student Extension built into each of the classes. An additional extension is NOT available - the classroom closes after the 10-day extension. But remind students they can save or print all lessons (see next question for details on this.) On the day of the last lesson release, the final exam is also released. All students will be granted two full weeks from this day to complete their studies and the final exam. In addition, all students receive an automatic 10 day extension after this two week period. Can I save the lessons to review later? Yes - Each lesson has a link on its first screen that says Download Printer-Friendly version of Lesson xx. Students can use this link to print and/or save a lesson as an htm file that is accessible off-line when the class is closed. An htm file opens with a Web browser (Explorer, Safari, etc) What happens if I have a question during class? Each lesson is accompanied by an interactive discussion area. When a student needs help with a lesson, he or she should post the question or inquiry in the appropriate course discussion area, where the instructor, his or her teaching assistant, or one of the other students will respond. Will I get a chance to evaluate the class and the instructor? After your final lesson becomes available, students will be able to access the course evaluation form. To access the course evaluation form, log in to the classroom and select the Completion tab at the top or bottom of any page in the classroom. The first section under Completion is the course evaluation. November 7, 2014 Page 6 of 14

7 Help for Staff On the next few pages, you ll find details about 3 resources to assist students with questions: 1. Table below titled Handling Student questions 2. Online Instruction Center Help link at see page Ed2go Partner Help Desk, see page 11 Handling student questions Student question about Enrolled Student Prospective Student Accessing the online classroom Direct student to: After entering username and password, the registered student will click on Current Registrations on the blue bar on the left. Any current registrations for online classes will appear with a Go to Class link. NA Must be registered student in active class to access classroom. November 7, 2014 Page 7 of 14

8 Student question about Enrolled Student Prospective Student Student cannot access classroom. Student is using correct login, but receiving message that says: Login failed. Please verify your access credentials (username and password) Staff member should contact Kathy Lavieri X5809 or Vernocia Johnson If neither is available, contact Augusoft Customer Support at: (866) (Toll Free) Note for Kathy or Vernocia First - verify that student is registered in Lumens. Second- Login to Ed2go Admin site and see if student is showing as registered in Ed2go. If student not registered in Ed2go, go back to Lumens, Cancel the student registration in the class to voucher and then re-register the student. November 7, 2014 Page 8 of 14

9 Student question about Enrolled Student Prospective Student Obtaining certificate of completion If class is still open and student has passed Final Exam Students print their own online completion letter before the classroom closes. To access the online completion letter, students should log in to the classroom, and then click Completion at the top or bottom of any page. From there, they can click Get Completion and print the certificate on their own printer. If class has ended: Student should log in at Click Current Registrations. Click My Transcript Tab. Click Go to Class for the desired class. On left side, under Previous Courses, click Certificate button. NA Direct student to: aks/ Course content - lessons, quizzes, assignments, and other course materials Direct student to: Enter his or her classroom and Contact Online Instructor using the Classroom Discussion Board Direct student to: Visit November 7, 2014 Page 9 of 14

10 Student question about Enrolled Student Prospective Student Obtaining a forgotten password Note: user names and passwords for online classes are the same as the student s Lumens user name and password Changing a password Correcting an address Note: user names and passwords for online classes are the same as the student s Lumens user name and password Obtaining a refund Remember the Refund Policy: Refunds less a $15 withdrawal fee will be made for online classes if a student withdraws by 5pm on the Wednesday immediately following the class start date. No refund is available after this time. Direct student to: Go to Enter your Username and click Forgot your password. Fill in required information on the next screen. You ll receive an with your password. Direct student to: Go to Click Sign In (on the blue bar on left). After you sign in, from the blue bar, click My Profile. Click Edit Profile at the top of the screen. Make your changes. Refunds cannot be handled online. Refunds will have to be processed by Great Oaks Institute of Technology and Career Development campus staff in the same manner as any other Lumens registration refund. NA November 7, 2014 Page 10 of 14

11 Student question about Enrolled Student Prospective Student Other issues that cannot be resolved using any of the above 1. For Staff -- Visit Great Oaks Online Instruction Center and look under Help Click Help on the colored horizontal bar. Click Help Topics on Black Bar at left. 2. Contact Kathy Lavieri X5809 OR Program Manager: Harry Snyder AWD Supervisor Online Instruction Center HELP for Staff Many student problems will be resolved by visiting and using the Help link on the Black Bar at the top. Ed2go Partner Help Desk Staff ONLY Great Oaks staff can with questions. This is only for Great Oaks staff. Please do not give this address to students. Ed2go will not respond to student inquiries at this address. Student Support Services Contact Info Students ONLY Students can use to request personal attention from a student support representative. The student should click Help on Black Bar at top, Help Topics on left and Course Mechanics. The student will complete a form to contact Student Support Services. OR address: November 7, 2014 Page 11 of 14

12 Important Contact Information Augusoft Lumens Customer Support Staff ONLY DO NOT give to students For login issues (866) (Toll Free) Ed2go Great Oaks Online Instruction Center Staff ONLY DO NOT give to students Good information under Help Link Ed2go Partner Help Desk Staff ONLY DO NOT give to students ONLY For Great Oaks staff NOT for Students A Typical Use: Prospective student has specific questions about course content that aren t answered in course description. We questions to Partner Help Desk and get back to student. Ed2go Student Support Services Registered Students ONLY November 7, 2014 Page 12 of 14

13 Ed2go Course Calendar Course Section Sep 2014 Oct 2014 Nov 2014 Dec 2014 Section Start Date Roster Verify Deadline End Verify Grace Period Invoicing Begins Final Exam Release Final Exam Due Student Extension Period Ends 9/17/2014 9/23/2014 9/30/ /24/ /07/ /17/ /15/ /21/ /28/ /21/ /05/ /15/ /12/ /18/ /25/ /19/2014 1/02/ 1/12/ 12/10/ /16/ /23/2014 1/16/ 1/30/ 2/09/ Course Section Jan Feb Mar Apr May Jun Jul Section Start Date Roster Verify Deadline End Verify Grace Period Invoicing Begins Final Exam Release Final Exam Due Student Extension Period Ends 1/21/ 1/27/ 2/03/ 2/27/ 3/13/ 3/23/ 2/18/ 2/24/ 3/03/ 3/27/ 4/10/ 4/20/ 3/18/ 3/24/ 3/31/ 4/24/ 5/08/ 5/18/ 4/15/ 4/21/ 4/28/ 5/22/ 6/05/ 6/15/ 5/20/ 5/26/ 6/02/ 6/26/ 7/10/ 7/20/ 6/17/ 6/23/ 6/30/ 7/24/ 8/07/ 8/17/ 7/15/ 7/21/ 7/28/ 8/21/ 9/04/ 9/14/ November 7, 2014 Page 13 of 14

14 Course Section Aug Sep Oct Nov Dec Definitions: Section Start Date Roster Verify Deadline End Verify Grace Period Invoicing Begins Final Exam Release Final Exam Due Student Extension Period Ends 8/19/ 8/25/ 9/01/ 9/25/ 10/09/ 10/19/ 9/16/ 9/22/ 9/29/ 10/23/ 11/06/ 11/16/ 10/21/ 10/27/ 11/03/ 11/27/ 12/11/ 12/21/ 11/11/ 11/17/ 11/24/ 12/18/ 1/01/2016 1/11/ /09/ 12/15/ 12/22/ 1/15/2016 1/29/2016 2/08/2016 Final Exam Release - This is the day when students will be granted access to the twelfth and final lesson of their course. This is also the first day that students can take the final exam, evaluate the course and instructor, and obtain a completion letter. All students will be granted two full weeks from this day to complete their studies and the final exam. Final Exam Due - This is the end of the normal two-week period that all students have been granted to complete their studies and the final exam. Student Extension Period Ends This extension is automatically in effect for all. Classroom access will be denied after this date. November 7, 2014 Page 14 of 14

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