Cost Effective Tapping and Call Recording using the Sangoma T116 Card. November 2013

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1 Cost Effective Tapping and Call Recording using the Sangoma T116 Card

2 Sangoma: Broad Line of Great Products Since 1984 Publicly Traded (TSX) (TSX VENTURE: STC) Voice Telephony Cards Analog/digital/hybrid, WAN, GSM VoIP Gateways Enterprise, carrier SS7 Session Border Controllers From 25 to 4000 sessions Microsoft Lync appliances Call Progress Analyzer Call Center Software (CPA) Fiber MUX (STM1) Transcoding Video MCU 2

3 T1/E1, PRI, SS7, etc. Passive Tapping Explained PBX / Call Center PSTN or PLMN T1/E1, PRI, SS7, etc. Tapping System Capturing telecom information from a standard installation without disrupting normal operations: Passive Tapping 3

4 Tapping Applications Tapping captures both media and signaling data Analysis of this data can aid in: Fraud detection Quality monitoring in call centers (recording) Call logging for financial institutions Security Information to be captured: Call control information Telecom protocol information Voice and media 4

5 PRODUCTS

6 T116 First Card by Sangoma dedicated to Tapping Apps E1/T1/J1 Compatible Only receive pairs no transmit 4 RJ45, each with 8 pins 4 x 4 receive only pairs 16 receive pairs Monitors 8 T1/E1 2U Form factor: 120 mm x 55 mm for use in restricted chassis High density! Works on WANPIPE too! Note: If you want to use a 16 T1/E1 card for regular telephony, you need to use the A116 Card 6

7 Alternative Products All Sangoma cards share the same driver and APIs Drivers and APIs provided by WANPIPE Wanpipe configures the cards for different applications For Asterisk configure for Dahdi (Asterisk cards interface) For FreeSWITCH configure for FreeTDM For custom application development API mode For Tapping API mode with specific parameters set for tapping For tapping, only use the Receive pairs A102 Dual T1/E1 card To monitor 1 T1/E1 in Tapping Mode A104 Quad T1/E1 card To monitor 2 T1/E1 in Tapping Mode A108 Octal T1/E1 card To monitor 4 T1/E1 in Tapping Mode 7

8 POLL

9 T116 IMPLEMENTATION DETAILS

10 T1/E1, PRI, SS7, etc. 3 Steps, 1 and 2 easy, 3 is where you add your expertise dear Partners! PSTN T1/E1, PRI, SS7, etc. PBX / Call Center Connect Create a passive tap connection Setup Sangoma T116 card Application to capture information Configure 2 3 Tapping System Develop 10

11 Building a Passive Tap: Let s Drill Down Here 1 Cable view (8 pins, 4 wires) Telco Cat 5 cable, 8 wires, RJ45 CPE Equipment 11

12 E1 Cable Building a Passive Tap: Let s Drill Down Here 1 Cable view (8 pins, 4 wires) Telco Cat 5 cable, 8 wires, RJ45 CPE Equipment Wiring view (4 wires used only) Telco Transmit pair Receive pair Receive pair Transmit pair CPE Equipment 12

13 E1 Cable E1 Cable Building a Passive Tap: Let s Drill Down Here 1 Cable view (8 pins, 4 wires) Telco Cat 5 cable, 8 wires, RJ45 CPE Equipment Wiring view (4 wires used only) Telco Transmit pair Receive pair Receive pair Transmit pair CPE Equipment Tapping wiring view (4 wires used only) Telco Transmit pair Receive pair Receive pair Transmit pair CPE Equipment Receive pair Receive pair Sangoma Tapping card 13

14 How do I build these connections? We did it for you! Sangoma Tapping Box 1 TAP box required for each T1/E1 Use Regular RJ45 cables with A102 and A104 Use A108 split cable with A108 You will need to make RJ45 cables to use with T116 nothing complicated here 4 way split with T

15 T116 Cable Making 1 Each connector on the T116 accepts four T1/E1 receiver pairs Four twisted pairs are spliced to each RJ-45 to achieve full capacity 15

16 Watch your Pins! 1 For T1/E1, 4 pins used 2 for transmit (TX pair) 2 for receive (RX pair) TX pairs on one end connect to RX pairs on the other end Normally pins 1, 2, 4, 5 are used 1 and 2 for RX / 4 and 5 for TX Sometimes Telco equipment reverses this order to use straight cable When creating your interconnections you need to understand for all equipment involved the pin-out layouts For Sangoma, you can find this here: 16

17 Why is everything divided by 2? 1 T1/E1 is 4 wires PSTN or PLMN Tx Rx Rx Tx Can only use Receive side (Tx ports unused) T116 has no TX pairs Port 1 Rx Port 2 Rx 1 Span TAP = 2 port card (A102) 2 Span TAP = 4 port card (A104) 4 Span TAP = 8 port card (A108) Rx = Receive Tx = Transmit * Echo Cancellation not required 17

18 Wanpipe Configuration 2 Wanpipe is Sangoma s hardware driver WANPIPE routing stack is completely independent of TDM voice application for total system reliability WANPIPE supports certified, field-tested, and reliable Frame Relay, PPP, HDLC, and X.25 Configuration: Interface in TDM_VOICE mode TE_HIGHIMPEDANCE = YES Sample configs available: 18

19 Add your Value, Dear Partner! 3 Use our APIs 2 choices are available LibSangoma Used to build custom Voice applications over Sangoma TDM Voice hardware, on both Linux & Windows. Is a very low level RAW API. It has no logic or state machines. Provides greatest flexibility for a developer, consequently its hardest to use Sangoma TDM SDK High level TDM API that supports full signalling and voice functions for rapid application development. It support all Sangoma PCI, PCIe cards and is designed to abstract all TDM signalling and protocols into a unified, OS abstracted SDK. Furthermore Sangoma TDM SDK can operate in both network termination and network tapping mode with full signaling stack support. Runs on Linux and/or Windows Coming out in January 2014! 19

20 PRICING AND SKUS

21 Pricing and SKUs SKU Description List Price (USD) T Span, PCI-Express Tapping card $3195 TAP T1/E1 Cable Tapping Adaptor $150 T116 TAP 21

22 Sangoma Cards SKU and List Prices SKU Description List Price ($USD) A102 2 span card, PCI bus $ 1000 A102E 2 span card, PCI Express bus $ 1000 A104 4 span card, PCI bus $ 1700 A104E 4 span card, PCI Express bus $ 1700 A108 8 span card, PCI bus $ 2900 A108E 8 span card, PCI Express bus $

23 Density and Price Comparison Number of cards required to record 240 conversations (8 spans) SKU Receive Pairs Cards Required Cost ($USD) T $ 3195 A108/E 4 2 $ 5800 A104/E 4 4 $ 6800 A102/E 2 8 $

24 POLL

25 CLOSING

26 Product Highlights Review E1/T1/J1 Compatible 8 two-way connections 16 one-way connections 2U Form factor: 120 mm x 55 mm for use in restricted chassis Supports Robbed Bit Channel Associated Signaling (CAS) and ISDN PRI T1/E1 and fractional T1/E1, multiple channel HDLC per line for mixed data/tdm voice applications Both Windows and Linux support 26

27 Conclusion Passive tapping useful for many applications Passive / high impedance connection Tapping box from Sangoma Use T116 for dedicated solution and highest density available Several options for maximum flexibility RAW API Sangoma TDM SDK New! 27

28 QUESTIONS

29 Contact Us Sangoma Technologies 100 Renfrew Drive, Suite 100 Markham, Ontario L3R 9R6 Canada Website Telephone x2 (for Sales) 29

30 More Webinars Visit our Training page: 30

31 THANK YOU

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