1 Daniel Kingshott NE 10 th Place, #19-104, Bellevue, WA, LinkedIn Profile Experienced Technologist and leader with a successful track record of proven delivery in ecommerce and multi- datacenter environments. Improves system reliability and performance through advanced deployment of emerging technologies and integration with existing infrastructure in a heterogeneous environment. Enhances service management and operations functions through use of ITSM processes, talent motivation and effective communication. Tangible business outcomes include: Infrastructure and Application Management: Improvement of datacenter and space efficiency through the development of fit for purpose hardware utilizing traditional servers as well as Sled and Blade based systems. Increased capacity and throughput achieved by the effective use of existing systems and multi- tenant architecture. In depth data gathering and analysis utilizing tools like ExtraHop, JMX, Munin and Splunk leading to application performance and response time gains enhancing the customer experience and conversion. Application Reliability and Innovation: Provides detailed feedback loop and collaboration with development teams, at Expedia this was used to great effect with the Voyager development team. Re- factored configuration file management for Tomcat application leading to faster and more reliable deployments. Re- formatted logs to increase Splunk field parsing, added additional fields for operational insight, this enabled Daniel to develop Splunk dashboards showing a detailed, business centric view of the environment as a whole, leading to reduced mean time to resolution. Application Performance and Capacity Management: Performed detailed analysis of bottlenecks in the environment to determine that 35% of all DNS lookups were failing or delayed due to misbalanced load, poorly configured appliances and multi- hop resolution, this was compounded by failed IPv6 queries also determined that a bug in Cloudera Hadoop was causing 11k invalid DNS queries per second leading to reduced capacity. Once resolved 99 percentile response times were reduced from 5 seconds to less than a second. Proven Competencies that Drive Outstanding Performance Infrastructure and Application Support High Availability and Scalability Leadership and Team Development Performance Engineering Strategic use of emerging technology Business Continuity and Disaster Recovery ECommerce infrastructure and applications Datacenter Management and Consolidation IT Service Management Technology Management and Strategy Capacity Planning and Management Performance Engineering Virtualization and Cloud Computing Information Security and Compliance Portfolio and Project Management Advanced application and infrastructure Architecture
2 A Career of Successful Delivery and Leadership: Expedia, Inc. October 2008 April 2013 Director, Platform Engineering Responsibility for the team of 8 engineers undertaking Infrastructure Engineering and Architecture activities for Global Infrastructure Services. Lead team through a successful Mirantis Openstack Deployment of 2 regions each with 2 availability zones utilizing CEPH, ISCSI, GlusterFS, SCALR and Cisco UCS, EMC VNX and HP hardware. Undertook several key initiatives including Fit for purpose hardware SKU s, Always Available DR Document storage and native Active Directory Integration of Linux Hosts utilizing SSSD, this lead to a reduction in operations ticket ingress of 30%. Developed technical team members from Windows only engineers to include Linux and Open Source applications. Re- Negotiated support contracts with major vendors to include onsite support, Priority level guidelines for incidents and SLA s as well as support and service processes. Principal System Engineer, Platform Engineering Provided technical oversight to the Platform engineering team and acted as a bridge between leadership and 8 matrixed engineers. Re- designed GSLB infrastructure from in- efficient DNS based system to a hybrid OSPF / EIGRP Route- Health- Injection based system utilizing existing Citrix Netscaler technology. Designed and Delivered Gemfire Grid Computing solution utilizing 3584 CPU Cores and 56TB of RAM across 112 nodes with redundant front and back 10GBit network interfaces on the Cisco UCS platform to provide 2N+1 redundancy. Provided infrastructure and application deployment consultancy to internal customers. Responsible for defining architecture standards across Global Infrastructure Services Operations Architect / Senior Applications Engineer. Working in the Customer Service and Financial Application spaces with Tomcat Applications, Oracle DB and ERP Suite, WS02 Middleware, Windows / Linux and Splunk. 4 th Line escalation point for Application Engineering teams. Implemented custom RPM packages and YUM Repo for system preparation activities including, Tomcat7, Java 6 and Operational deployment scripts, enabling engineers to take bare metal to running applications in under 30 seconds.
3 Deployed Graylog2 centralized syslog solution with MongoDB and Elastic Search backend for Cisco UCM Voice systems allowing trended alerts based on call disconnects. Undertook significant remediation of WS02 Middleware environment including MySQL optimization and circular replication, Application tuning and system patching. Unix Engineering Manager Managed team of 7 Unix Engineers providing support and engineering to Application Engineering teams. Reduced Average ticket resolution times from several days to 2 hours. Deployed Beyond Trust power broker identity services to integrate Linux servers into existing Active Directory environment. Remediated External DNS solution from multiple internal masters used for AXFR transfers to UltraDNS to de- centralized solution allowing internal teams to manage their own DNS. Managed and oversaw Puppet deployment project allowing for centralized configuration management of over 6000 linux servers. Global Operations Manager Managed team of 20 Systems Administrators (Linux, Windows, Network, Database and SAN) working 1 st shift in the tier 3 operations center. Ran all major incidents including Code Red events. Direct input to all change advisory board activities. Drove process improvements through more precise support documentation., Hotels.com Working within the hotels.com brand of Expedia, responsible for all hotels.com Application (Tomcat 6), OS infrastructure and Citrix Netscaler Administration. Reduced application instability by undertaking a full root cause analysis, utilizing Java Thread Dumps, Java Heap Dumps and Wireshark captures to understand the anatomy of an incident. Streamlined Application deployment process from several hours across 160+ tomcat instances to less than 7 minutes. Produced all documentation and architecture diagrams reducing technical and operational debt. Globrix.com October 2007 October 2008 Blank canvas startup requiring full architecture and implementation as first IT employee. Implemented Active- Passive Corosync managed MySQL Cluster with multiple read only slaves. LVS Load Balancers with custom built code to take action upon health check failure. Build out of DR site with GRE VPN connectivity. Ruby on Rails application server deployment.
4 Cisco Catalyst network implementation Dell ISCSI SAN providing shared Image storage to media cluster As the sole systems administrator / systems engineer in the company I also had to provide end user support and telephony Betfair.com October 2006 October 2007 Built RHEL 4 PXE system using kickstart templates and PXE entry points. Deployed and Supported JBOSS Java Application servers. Deployed Oracle Coherence for session management. Designed and built internet simulator which introduced random latency and packet loss to provide the QA team with a local environment which matched the real world infrastructure which was spread out between the UK, Malta and Australia. Rackspace May 2006 October 2006 Lead Linux Engineer (Intensive) Sole lead Linux engineer in the intensive enterprise support team with 2 reports (systems administrators) Primary escalation for major clients including MetaCafe, Renault and the Ministry of Defence. Deployed RedHat cluster suite controlled Active / Passive MySQL clusters with both direct and SAN attached storage. Advanced Apache configuration for performance, security and PCI purposes. Provided JBOSS deployment, support and tuning services to major customers. Wrote monthly FAQ section for Linux Format Magazine Undertook Architectural consultations for enterprise customers. Identified command and control channels involved in DDOS attacks and shut them down. Gala Coral Group June 2003 May 2006 First Linux systems administrator in the company employed to migrate and from Oracle Application server to LAMP. Migrated away from Cisco Local Director Load balancers to Linux based LVS load balancers and then later onto F5 LTM. Support and deployment of Oracle and on Linux and Windows Platforms. Migrated all corporate away from Windows SMTP / POP3 and onto Linux using Postfix / Dovecot with AmavisD and Spam Assassin. Support and Migration of Java 5 / Resin Based Casino system from Windows to Linux. Defended against several DDOS attacks ranging from standard Syn Flood, scripted attacks as well as reflective attacks.
5 Research in Motion September 2002 June 2003 Blackberry Operations Administrator Operation, monitoring and support of the Blackberry EMEA / APAC platform. Deployment and support of Mirapoint IMAP servers for the prosumer platform. Performed scheduled maintenance on Solaris, Windows and Linux systems. First line support of Oracle Databases and Network infrastructure. Supported MS Exchange and BES servers. BT Syntegra September 2000 September 2002 Solaris Systems Administrator Solaris 2.6 and 7 Systems administration on SPARC 2E based Periphonics IVR. Deployed NIS domain for centralized account management. Provisioning of E1 spans on Nortel DMS 100 platform. Defined call routing and architecture for CDN (Control Delivery Number) platform within BT Customer service. Deployed SNMP monitoring using Netsaint. Developed CGI based system to allow business users to search tokenized call records. RGH Associates September 1999 September 2000 Systems Administrator Remote and onsite support of NT4 based infrastructure across multiple continents. Deployment and support of MS Exchange 5.5 with x- 500 and site connectors Setup and deployed Norton Ghost imaging system. 2 nd Line Support of Sendmail servers on linux Implemented ICMP based wan monitoring system for multinational clients. Professional training and certifications: Redhat 4 Certified Engineer (RHCE) RedHat (expired) Microsoft Certified Systems Engineer (MCSE) Microsoft (expired) Cisco Certified Network Associate (CCNA) - Cisco systems (expired) Leading Technical Professionals Blessing White Maximizing your leadership potential Center for Creative Leadership
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