Hosted Voice from Twin Valley

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1 Hosted Voice from Twin Valley twinvalley.net/hosted Upgrade Your Communications Service Are you ready to upgrade your communications solution? Twin Valley s Hosted Voice brings a big business phone system to you at a lower Total Cost of Ownership than what you re currently paying, and is easy to manage. Using the breakthrough technology of Voice over Internet Protocol (VoIP) over Twin Valley s state-of-the-art network, you can efficiently use one connection for all your communications needs. Don t have the resources or the desire to purchase, set up and maintain your own telephone systems? Hosted Voice is the communications solution for your business. Standard and Premium Service Levels Whether you re a small mom n pop shop or a growing small/medium business, we have the right solution to fit for your company s needs. Our standard Hosted Voice service delivers you a powerful, full-featured, business-class phone system without the cost and hassle of having an on-site PBX. Standard calling features include Shared Line Appearance, Multiple Appearance Directory Numbers (MADNs), Call Pick-up Groups, Music on Hold, and Short Code Dialing. Premium Hosted Voice service adds additional communications capabilities to our standard offering with features such as Unified Communications, Auto Attendant, Remote Worker support, Automated Call Distribution (ACD), and more. Real Business Benefits Focus on your business not your phone system No premises-based equipment to install, maintain, or occupy space. Administrators and users easily manage and control all communications features from any web browser. This can be the last phone system you ever buy. Feature upgrades are done automatically in our service cloud, with no action by you. Twin Valley s Hosted Voice allows any of your devices to work seamlessly with one another. Universal Integration With Twin Valley's Hosted Voice, you can choose to use a desk phone, your PC, your tablet, your smartphone or each of them. With the continued popularity of laptops, tablets and smartphones, network operators must now satisfy an increasingly demanding, tech-savvy and always-on mobile workforce. They insist on universal reachability - whether they are at their desk, at home or on the go. These valued customers are now leveraging mobile devices to access communications services to meet their business and personal telephony needs. With each individual endpoint - phone, PC, tablet, or mobile phone - a call can be gracefully pushed or pulled between devices at the user s request. Whether working from home or on the road, on Wi-Fi or 3G/4G, you will always have access to the same telephony offerings you have previously only been able to receive on your desk extension. Contact Us Get Additional Information, Price Quotes, and Lunch n Learn Information and more from our Hosted Voice Website at twinvalley.net/hosted, or from our Business Account Representative: Tammy Taylor tammy.taylor@tvtinc.net

2 An End-to-End Secure and Reliable Solution With Hosted Voice Service, get the Twin Valley delivers a High Quality, Reliable features you really need solution over its managed network. Twin Valley s network will automatically handle calls and messages during power outages. In case of disaster, employees can forward calls to home or mobile phones. Leverage Technology Flexible infrastructure can grow as you grow. Existing phone systems can easily integrate into Hosted Voice providing better support for home workers and satellite offices. Make Hosted Voice the last phone system you will ever buy. Feature upgrades are done in the network seamless for you. Easy Management and Administration Perform Moves, Adds, and Changes (MACs) at the click of a mouse. Tailor calling features to individuals or groups. Control call forwarding, SimRing, and call rejection through our web portal. Take Control Through our easy-to-use web portal, you have complete control over how your phone system is set up and used. Easily make changes to your Multi-Line Hunt Groups or Multiple Area Directory Numbers, enable/disable phone settings such as call forwarding, short dial codes, sequential and simultaneous ringing, and much more. Our Hosted Voice service allows for a central administrator (office manager, secretary, etc.) to change settings on the phone lines for the entire business group, and individual users to have the same control over their own extensions and IP phones. Hosted Voice service delivers you the power of a PBX over your company s existing T1 line or broadband Internet connection. All you need at your business locations are the business phones that operate over your business LAN (and we provide those!). Bundle our Hosted Voice service with our High Speed Internet service and save money on our fully managed service. Features of our Standard Hosted Voice service include: Web portal for do-it-yourself changes and feature activation and management Caller ID, including name and number Voic with delivery Call forwarding Call transfer Speed dialing Find Me Follow Me SimRing Call hold, including Music on Hold Attendant Console

3 Unified Messaging The Unified Messaging application integrates voice messaging with virtually any platform for maximum convenience and flexibility of access. Via Unified Messaging, voic s can be accessed from any regular program or web browser, as well as by phone. Standards based and deployed by some of the largest service providers and institutions worldwide, Unified Messaging easily integrates with today s leading business tools, including Microsoft Outlook and IBM Lotus Notes. Incoming Call Manager Incoming Call Manager (ICM) enables you to quickly personalize the way you receive calls. By comparing incoming calls, first to the customer s CommPortal contact list and then to a simple but powerful and granular customized rule set, ICM presents users with an unprecedented degree of control over when, where and how they receive phone calls. Configurable parameters include time of day, date, and the nature of the contact (VIP, business, personal, etc.). Call options you can control include: Reject Forward Find Me Follow Me Mobile Fusion Mobility features enables you to unify the entire messaging and communications experience. With minimal configuration, users can establish Twin Valley as their single mailbox, receiving text notifications when voic s are deposited and enabling both mobile and fixed line messages to be accessed through any of the CommPortal desktop, web, or smartphone interfaces. With simple star codes, you can also leverage Call Jump to transparently transfer calls in progress to your mobile phone, ensuring mobility, even when using your primary line service. Voic Voic delivers all the capabilities of a traditional hosted voice messaging system - from a next generation platform. Receive and control voic s from your desk phone, PC or mobile device. Send to Voic SimRing Challenge / Announce User-friendly media controls maximize ease of use for message playback and recording. Incoming Call Manager gives subscribers granular control of call handling preferences. CommPortal delivers Message List, new service selection and contact management.

4 Easy Attendant Easy Attendant enhances your service line-up with a hosted, subscriber-configurable automated receptionist specifically tailored to the needs of small businesses. Powerful, and easy to configure using CommPortal, Easy Attendant is a compelling application for your small business customers. Commportal Widgets CommPortal delivers a variety of high-function, portable mini-applications, known as Widgets, which include: Voic Message lists, with text transcripts, playback and management (including automatic notofication when new messages arrive) Call Lists All recent call information Dialer Click-to-Dial, either from a voic or call record, or just to a contact in your CommPortal contact list Conference integrated conference control both enhances the subscriber experience and provides an unobtrusive but constant advertisement for your service Live Message Screening Live Message Screening provides you with the ability to listen in on a message as it is left for them by a caller. By allowing users to accept a call at any point during the voic sequence, Live Message Screening maximizes both reachability and control for inbound calls. These enable some of the most valuable CommPortal features directly from your subscriber s homepage or desktop. Access to CommPortal features is seamlessly integrated, enhancing the user experience. Widgets are available for the following environments: Chrome 4 and 5, and Safari 5 and Firefox 3 on a MAC Windows 7 and Windows Vista Sidebar, 32-bit and 64-bit versions Mac OS X Dashboard, Leopard or later version igoogle homepage Gmail Google Calendar Business Group Features Twin Valley s Hosted Voice provides highly attractive alternatives to PBX and key systems. Twin Valley s basic business group features are supported on all types of phones basic telephone and VoIP and include features such as: Private Dialing Plan Short Codes, Account Codes Hunt Group with Agent Login / Logout Pickup Group Call Park Music-on-Hold In addition, Twin Valley supports a wide variety of advanced business features on VoIP business phones from a number of well-known vendors. These include: Busy Lamp Field / Direct Station Select Shared Line Appearance One Touch Call Park and Pickup Push-to-Talk and Paging Groups Widgets also provide a quick-launch button to open full CommPortal, bypassing the login screen. Services and Features CommPortal s strict adherence to Web 2.0 standards and best design practices enables access to exceptionally intuitive and tightly integrated user interface to a wide range of services and features. These include: Calling Name Delivery (CNAM) Message List Find Me Follow Me Call List Export Dashboard Selective Call Screenin Contact List Voic Player Click-to-Dial Voic Composer Call Forwarding Call Lists P Contact Management r Preferences

5 Call Me Button for or Web Call Me Take advantage of Click-to-Dial functionality to the next level by placing a Call Me Button on your own website and HTML signatures. This allows third parties to call you with the simple click of a mouse. The Call Me Button makes it easy to be immediately called. Apply to business blasts, putting prospects in direct contact with a sales agent. Enhance business and personal website responsiveness with a Call Now option, allowing site visitors to get in touch easily and immediately. Connect with visitors in all new ways by attaching thes. Call Me Button to blogs, MySpace and Facebook page HD Conference Server An exceptionally powerful and flexible teleconferencing solution that meets the needs of all sizes of enterprise. It enables you to easily set up conferences via an intuitive web interface, and control participant interaction, call flow and conference recording via telephone interface or through the Web. The conference server supports G.722 High Definition voice, resulting in greater clarity and less fatigue for the participants. Call Me Buttons can be used from a wide variety of web browsers including Internet Explorer 6, 7 & 8, Firefox, Safari, Opera, Google Chrome and the web browsers of common mobile phones. A Call Me Button can also be used in social networking environments, including Facebook and MySpace. By attaching a CommPortal Call Me Button to , internet pages or social networking sites, business users can seamlessly bridge the gap between the internet and the telephone creating a virtual 800 / freephone number for their clients, customers and prospects. Residential subscribers can also benefit from this functionality, making it possible for people to reach them without ever revealing their phone number. Music on Hold Music On Hold is an essential component of a differentiated Hosted Voice offering. It enables you with a sophisticated system for playing media to callers placed on hold. Available to IP Phones and basic telephone users within a Business Group, this feature enhances the caller experience and can support the businesses brand with corporate information, marketing promotions and other essential communications. Easily balance or mute the volume for individual conference attendees from any web browser Contact Us Get Additional Information, Price Quotes, and Lunch n Learn Information and more from our Hosted Voice Website at or from our Business Account Representative: Tammy Taylor tammy.taylor@tvtinc.net